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ボットサービスの世界市場規模調査：技術別、展開別、モード別、エンドユーザー別（銀行・金融サービス・保険、小売・eコマース、通信、医療、その他）、地域別予測（2022年～2028年）

Global Bot Services Market Size study, By Technology, By Deployment, By Mode, By End-User (Banking, Financial Services, and Insurance, Retail and E-commerce, Telecom, Healthcare, Others), and Regional Forecasts 2022-2028
出版日: | 発行: Bizwit Research & Consulting LLP | ページ情報: 英文 | 納期: 2～3営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.53円
ボットサービスの世界市場規模調査：技術別、展開別、モード別、エンドユーザー別（銀行・金融サービス・保険、小売・eコマース、通信、医療、その他）、地域別予測（2022年～2028年）
出版日: 2022年07月04日
発行: Bizwit Research & Consulting LLP
ページ情報: 英文
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

ソーシャルメディアとチャットボットの統合、チャットボットのためのAIやML技術の革新は、ボットサービス市場の成長を後押ししています。

しかし、ユーザーの音声認証の精度の低さ、熟練労働力の不足は、市場成長を抑制しています。

当レポートでは、世界のボットサービス市場について調査分析し、市場力学、業界分析、市場分析、競合情報など、体系的な情報を提供しています。

目次

第1章 エグゼクティブサマリー

第2章 世界のボットサービス市場の定義と範囲

第3章 世界のボットサービス市場力学

  • ボットサービス市場の影響分析（2020年～2028年）

第4章 世界のボットサービス市場の業界分析

  • ポーターのファイブフォースモデル
  • PEST分析
  • 投資採用モデル
  • アナリストの推奨事項と結論
  • 最高の投資機会
  • 主要成功戦略

第5章 リスク評価：COVID-19の影響

  • COVID-19が業界に与える全体的な影響の評価
  • COVID-19以前とCOVID-COVID-19以後の市場シナリオ

第6章 世界のボットサービス市場：技術別

  • 市場スナップショット
  • 世界のボットサービス市場実績－潜在分析：技術別
  • 世界のボットサービス市場の推定と予測（100万米ドル）（2018年～2028年）：技術別
  • ボットサービス市場、サブセグメント分析
    • フレームワーク
    • プラットホーム

第7章 世界のボットサービス市場：展開別

  • 市場スナップショット
  • 世界のボットサービス市場実績－潜在分析：展開別
  • 世界のボットサービス市場の推定と予測（100万米ドル）（2018年～2028年）：展開別
  • ボットサービス市場、サブセグメント分析
    • ウェブサイト
    • コンタクトセンター
    • ソーシャルメディア
    • モバイルアプリケーション

第8章 世界のボットサービス市場：モード別

  • 市場スナップショット
  • 世界のボットサービス市場実績－潜在分析：モード別
  • 世界のボットサービス市場の推定と予測（100万米ドル）（2018年～2028年）：モード別
  • ボットサービス市場、サブセグメント分析
    • テキスト
    • オーディオ
    • ビデオ

第9章 世界のボットサービス市場：エンドユーザー別

  • 市場スナップショット
  • 世界のボットサービス市場実績－潜在分析：エンドユーザー別
  • 世界のボットサービス市場の推定と予測（100万米ドル）（2018年～2028年）：エンドユーザー別
  • ボットサービス市場、サブセグメント分析
    • 銀行・金融サービス・保険
    • 小売・eコマース
    • 通信
    • 医療
    • その他

第10章 世界のボットサービス市場、地域分析

  • 地域の市場スナップショット
  • 北米
    • 米国
    • カナダ
  • 欧州スナップショット
    • 英国
    • ドイツ
    • フランス
    • スペイン
    • イタリア
    • その他の欧州
  • アジア太平洋スナップショット
    • 中国
    • インド
    • 日本
    • オーストラリア
    • 韓国
    • その他のアジア太平洋
  • ラテンアメリカスナップショット
    • ブラジル
    • メキシコ
  • 世界のその他の地域

第11章 競合情報

  • 主要市場戦略
  • 企業プロファイル
    • Microsoft
    • IBM
    • Google
    • Oracle
    • AWS
    • Artificial Solutions
    • Enterprise Bot
    • Inbenta
    • Alvaria
    • eGain Corporation

第12章 調査プロセス

図表

LIST OF TABLES

  • TABLE 1. Global Bot Services Market, report scope
  • TABLE 2. Global Bot Services Market estimates & forecasts by Region 2018-2028 (USD Million)
  • TABLE 3. Global Bot Services Market estimates & forecasts by Technology 2018-2028 (USD Million)
  • TABLE 4. Global Bot Services Market estimates & forecasts by Deployment 2018-2028 (USD Million)
  • TABLE 5. Global Bot Services Market estimates & forecasts by Mode 2018-2028 (USD Million)
  • TABLE 6. Global Bot Services Market estimates & forecasts by End-User 2018-2028 (USD Million)
  • TABLE 7. Global Bot Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 8. Global Bot Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 9. Global Bot Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 10. Global Bot Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 11. Global Bot Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 12. Global Bot Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 13. Global Bot Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 14. Global Bot Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 15. Global Bot Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 16. Global Bot Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 17. U.S. Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 18. U.S. Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 19. U.S. Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 20. Canada Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 21. Canada Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 22. Canada Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 23. UK Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 24. UK Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 25. UK Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 26. Germany Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 27. Germany Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 28. Germany Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 29. RoE Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 30. RoE Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 31. RoE Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 32. China Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 33. China Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 34. China Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 35. India Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 36. India Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 37. India Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 38. Japan Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 39. Japan Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 40. Japan Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 41. RoAPAC Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 42. RoAPAC Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 43. RoAPAC Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 44. Brazil Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 45. Brazil Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 46. Brazil Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 47. Mexico Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 48. Mexico Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 49. Mexico Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 50. RoLA Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 51. RoLA Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 52. RoLA Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 53. Row Bot Services Market estimates & forecasts, 2018-2028 (USD Million)
  • TABLE 54. Row Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 55. Row Bot Services Market estimates & forecasts by segment 2018-2028 (USD Million)
  • TABLE 56. List of secondary sources, used in the study of global Bot Services Market
  • TABLE 57. List of primary sources, used in the study of global Bot Services Market
  • TABLE 58. Years considered for the study
  • TABLE 59. Exchange rates considered

LIST OF FIGURES

List of figures

  • FIG 1. Global Bot Services Market, research methodology
  • FIG 2. Global Bot Services Market, market estimation techniques
  • FIG 3. Global market size estimates & forecast methods
  • FIG 4. Global Bot Services Market, key trends 2021
  • FIG 5. Global Bot Services Market, growth prospects 2022-2028
  • FIG 6. Global Bot Services Market, porters 5 force model
  • FIG 7. Global Bot Services Market, pest analysis
  • FIG 8. Global Bot Services Market, value chain analysis
  • FIG 9. Global Bot Services Market by segment, 2018 & 2028 (USD Million)
  • FIG 10. Global Bot Services Market by segment, 2018 & 2028 (USD Million)
  • FIG 11. Global Bot Services Market by segment, 2018 & 2028 (USD Million)
  • FIG 12. Global Bot Services Market by segment, 2018 & 2028 (USD Million)
  • FIG 13. Global Bot Services Market by segment, 2018 & 2028 (USD Million)
  • FIG 14. Global Bot Services Market, regional snapshot 2018 & 2028
  • FIG 15. North America Bot Services Market 2018 & 2028 (USD Million)
  • FIG 16. Europe Bot Services Market 2018 & 2028 (USD Million)
  • FIG 17. Asia Pacific Bot Services market 2018 & 2028 (USD Million)
  • FIG 18. Latin America Bot Services Market 2018 & 2028 (USD Million)
  • FIG 19. Global Bot Services Market, company market share analysis (2021)
目次

Global Bot Services Market is valued at approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2022-2028. A bot is a software application that performs automated tasks such as messaging, on a large scale, which is designed to emulate human activity on the Internet. Bot service is a web service that uses a conversational interface and communicates with the bot framework service to send and receive events and messages. Factors such as the growing integration of chatbots with social media such as Telegram, Facebook, WeChat, etc., increasing innovations in AI and ML technologies for chatbots for better customer experience, and rising inclination for offering 24×7 customer support at a lower operational cost are driving the global market growth. For instance, in November 2021, Baidu declares the introduction of its PLATO-XL- an AI model for dialogue generation. This chatbot is designed with over a billion samples collected from social media chats in Chinese and English that are available on various conversational benchmarks, achieving state-of-the-art performance. Accordingly, the introduction of technological advanced, along with AI and ML integrated bots is accelerating the market growth across the globe. However, the lack of accuracy in voice authentication of users and dearth of skilled workforce for better execution of the AI-based projects hinders the market growth over the forecast period of 2022-2028. Also, the rising user engagement on social media platforms and increasing initiatives for the development of self-learning chatbots to present a more human-like conversational experience are anticipated to act as catalyzing factors for the market demand during the forecast period.

The key regions considered for the global Bot Services Market study include Asia Pacific, North America, Europe, Latin America, and the Rest of the World. North America is the leading region across the world in terms of market share owing to the rising innovation and increasing AI technological developments. Whereas, Asia-Pacific is anticipated to exhibit the highest CAGR over the forecast period 2022-2028. Factors such as the increasing usage of social media users and rising penetration of the Internet and online services would create lucrative growth prospects for the Bot Services Market across the Asia-Pacific region.

Major market players included in this report are:

Microsoft

IBM

Google

Oracle

AWS

Artificial Solutions

Enterprise Bot

Inbenta

Alvaria

eGain Corporation

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Technology:

Framework

Platform

By Deployment:

Websites

Contact Center

Social Media

Mobile Applications

By Mode:

Text

Audio

Video

By End-User:

Banking, Financial Services, and Insurance (BFSI)

Retail and E-commerce

Telecom

Healthcare

Others

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year - 2018, 2019, 2020

Base year - 2021

Forecast period - 2022 to 2028

Target Audience of the Global Bot Services Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Table of Contents

Chapter 1. Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Million)
    • 1.2.1. Bot Services Market, by Region, 2020-2028 (USD Million)
    • 1.2.2. Bot Services Market, by Technology, 2020-2028 (USD Million)
    • 1.2.3. Bot Services Market, by Deployment, 2020-2028 (USD Million)
    • 1.2.4. Bot Services Market, by Mode, 2020-2028 (USD Million)
    • 1.2.5. Bot Services Market, by End-User, 2020-2028 (USD Million)
  • 1.3. Key Trends
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Global Bot Services Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Scope of the Study
    • 2.2.2. Industry Evolution
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Global Bot Services Market Dynamics

  • 3.1. Bot Services Market Impact Analysis (2020-2028)
    • 3.1.1. Market Drivers
      • 3.1.1.1. Growing integration of chatbots with social media such as Telegram, Facebook, WeChat, etc.
      • 3.1.1.2. Increasing innovations in AI and ML technologies for chatbots for better customer experience
    • 3.1.2. Market Challenges
      • 3.1.2.1. Lack of accuracy in voice authentication of users
      • 3.1.2.2. Dearth of skilled workforce for better execution of the AI-based projects
    • 3.1.3. Market Opportunities
      • 3.1.3.1. Rising user engagement on social media platforms
      • 3.1.3.2. Increasing initiatives for the development of self-learning chatbots to present more human-like conversational experience

Chapter 4. Global Bot Services Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
  • 4.2. PEST Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
  • 4.3. Investment Adoption Model
  • 4.4. Analyst Recommendation & Conclusion
  • 4.5. Top investment opportunity
  • 4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

    • 5.1.1. Assessment of the overall impact of COVID-19 on the industry
    • 5.1.2. Pre COVID-19 and post COVID-19 market scenario

Chapter 6. Global Bot Services Market, by Technology

  • 6.1. Market Snapshot
  • 6.2. Global Bot Services Market by Technology, Performance - Potential Analysis
  • 6.3. Global Bot Services Market Estimates & Forecasts by Technology, 2018-2028 (USD Million)
  • 6.4. Bot Services Market, Sub Segment Analysis
    • 6.4.1. Framework
    • 6.4.2. Platform

Chapter 7. Global Bot Services Market, by Deployment

  • 7.1. Market Snapshot
  • 7.2. Global Bot Services Market by Deployment, Performance - Potential Analysis
  • 7.3. Global Bot Services Market Estimates & Forecasts by Deployment, 2018-2028 (USD Million)
  • 7.4. Bot Services Market, Sub Segment Analysis
    • 7.4.1. Websites
    • 7.4.2. Contact Center
    • 7.4.3. Social Media
    • 7.4.4. Mobile Applications

Chapter 8. Global Bot Services Market, by Mode

  • 8.1. Market Snapshot
  • 8.2. Global Bot Services Market by Mode, Performance - Potential Analysis
  • 8.3. Global Bot Services Market Estimates & Forecasts by Mode, 2018-2028 (USD Million)
  • 8.4. Bot Services Market, Sub Segment Analysis
    • 8.4.1. Text
    • 8.4.2. Audio
    • 8.4.3. Video

Chapter 9. Global Bot Services Market, by End-User

  • 9.1. Market Snapshot
  • 9.2. Global Bot Services Market by End-User, Performance - Potential Analysis
  • 9.3. Global Bot Services Market Estimates & Forecasts by End-User, 2018-2028 (USD Million)
  • 9.4. Bot Services Market, Sub Segment Analysis
    • 9.4.1. Banking, Financial Services, and Insurance (BFSI)
    • 9.4.2. Retail and E-commerce
    • 9.4.3. Telecom
    • 9.4.4. Healthcare
    • 9.4.5. Others

Chapter 10. Global Bot Services Market, Regional Analysis

  • 10.1. Bot Services Market, Regional Market Snapshot
  • 10.2. North America Bot Services Market
    • 10.2.1. U.S. Bot Services Market
      • 10.2.1.1. Technology breakdown estimates & forecasts, 2018-2028
      • 10.2.1.2. Deployment breakdown estimates & forecasts, 2018-2028
      • 10.2.1.3. Mode breakdown estimates & forecasts, 2018-2028
      • 10.2.1.4. End-User breakdown estimates & forecasts, 2018-2028
    • 10.2.2. Canada Bot Services Market
  • 10.3. Europe Bot Services Market Snapshot
    • 10.3.1. U.K. Bot Services Market
    • 10.3.2. Germany Bot Services Market
    • 10.3.3. France Bot Services Market
    • 10.3.4. Spain Bot Services Market
    • 10.3.5. Italy Bot Services Market
    • 10.3.6. Rest of Europe Bot Services Market
  • 10.4. Asia-Pacific Bot Services Market Snapshot
    • 10.4.1. China Bot Services Market
    • 10.4.2. India Bot Services Market
    • 10.4.3. Japan Bot Services Market
    • 10.4.4. Australia Bot Services Market
    • 10.4.5. South Korea Bot Services Market
    • 10.4.6. Rest of Asia Pacific Bot Services Market
  • 10.5. Latin America Bot Services Market Snapshot
    • 10.5.1. Brazil Bot Services Market
    • 10.5.2. Mexico Bot Services Market
  • 10.6. Rest of The World Bot Services Market

Chapter 11. Competitive Intelligence

  • 11.1. Top Market Strategies
  • 11.2. Company Profiles
    • 11.2.1. Microsoft
      • 11.2.1.1. Key Information
      • 11.2.1.2. Overview
      • 11.2.1.3. Financial (Subject to Data Availability)
      • 11.2.1.4. Product Summary
      • 11.2.1.5. Recent Developments
    • 11.2.2. IBM
    • 11.2.3. Google
    • 11.2.4. Oracle
    • 11.2.5. AWS
    • 11.2.6. Artificial Solutions
    • 11.2.7. Enterprise Bot
    • 11.2.8. Inbenta
    • 11.2.9. Alvaria
    • 11.2.10. eGain Corporation

Chapter 12. Research Process

  • 12.1. Research Process
    • 12.1.1. Data Mining
    • 12.1.2. Analysis
    • 12.1.3. Market Estimation
    • 12.1.4. Validation
    • 12.1.5. Publishing
  • 12.2. Research Attributes
  • 12.3. Research Assumption