Product Code: PM2637
The global queue management system market size is expected to reach USD 0.77 billion by 2030, according to a new study by Polaris Market Research. The report " Queue Management System Market Share, Size, Trends, Industry Analysis Report, By Type (Virtual Queuing, Linear Queuing); By Deployment (Cloud, On-premises), By Application; By Region; Segment Forecast, 2022 - 2030" gives a detailed insight into current market dynamics and provides analysis on future market growth.
Expanding adoption of these solutions among numerous organizations and the retail and consumer product industries, driving market growth. The forecast period will see their growth due to the increased need to provide better customer experiences. The desire for QMS solutions to manage big customer lineups and decrease waiting times for a better customer experience is another element driving the expansion of the industry.
Additionally, it is anticipated that there will be a rise in demand for queue management systems (QMS) products and services. This is driven by increased demand for improved customer experiences and the development of individualized relationships with potential customers. The key business and operational priorities anticipated to propel the market adoption include lower operating costs, improved customer experiences, fraud detection and prevention, improved authentication processes and operations, and enhanced real-time decision-making.
They are used to manage queues. In queueing areas, people form lines in various situations and locations. In this, tools and subsystems are combined to control and reduce customer flow, reduce waiting times, and enhance customer experience. This manages client traffic in retail stores, railway stations, airports, bus stops, and walk-in services. Using an interactive display on a retail screen, the system provides a platform to manage customer interactions.
Queue Management System Market Report Highlights
Virtual Queuing segment is anticipated to grow at a significant CAGR over the forecast period because the customer does not have to wait in a queue to access the service.
Customer Service accounted for a significant share revenue share. A significant factor driving the demand is that customer feel valued as well as their time, and customer satisfaction defines the growth of the organisation or company.
Cloud-based service segment is anticipated to grow at a lucrative CAGR over the forecast period. In recent years, customer and employee expectations of quick and efficient service, products, and investments in digital solutions have resulted in customer-employee expectations.
North America is expected to grow at a lucrative CAGR over the forecast period. As a result of enhanced processes, continuous data availability, and cloud computing, the QMS market has grown substantially in the region.
The global market includes. Q-nomy Inc., Qmatic Inc., ATT Systems Group, Qudini Inc., QLess Inc., Wavetec Pvt. Ltd., Lavi Industries, Core Mobile, AKIS Technologies, Udentify Inc., AwebStar Technologies Pvt. Ltd., Skiplino Inc., OnlineToken Inc., and others.
Polaris Market Research has segmented the queue management system market report based on type, application, deployment and region:
Queue Management System, Type Outlook (Revenue - USD Billion, 2018 - 2030)
Virtual Queuing
Linear Queuing
Queue Management System, Application Outlook (Revenue - USD Billion, 2018 - 2030)
Reporting and Analytics
Appointment Management
Customer Service
Query Handling
In-Store Management
Workforce Optimisation
Real-Time Monitoring
Digital Signage
Customer Engagement
Queue Management System, Deployment Outlook (Revenue - USD Billion, 2018 - 2030)
Cloud-Based
On-premise
Queue Management System, Regional Outlook (Revenue - USD Billion, 2018 - 2030)
North America
U.S
Canada
Europe
Germany
UK
France
Italy
Spain
Russia
Netherlands
Asia Pacific
China
India
Japan
South Korea
Indonesia
Malaysia
Latin America
Argentina
Brazil
Mexico
Middle East & Africa
UAE
Saudi Arabia
Israel
South Africa
Table of Contents
1. Introduction
- 1.1. Report Description
- 1.1.1. Objectives of the Study
- 1.1.2. Market Scope
- 1.1.3. Assumptions
- 1.2. Stakeholders
2. Executive Summary
3. Research Methodology
- 3.1. Overview
- 3.2. Data Sources
- 3.2.1. Primary Sources
- 3.2.2. Secondary Sources
4. Global Queue Management System Market Insights
- 4.1. Queue Management System - Industry Snapshot
- 4.2. Queue Management System Market Dynamics
- 4.2.1. Drivers and Opportunities
- 4.2.1.1. Increasing need to manage customer traffic to boost productivity
- 4.2.1.2. Rising need to improve staff efficiency and enhance customer engagement
- 4.2.2. Restraints and Challenges
- 4.2.2.1. High setup cost for queue management system
- 4.3. Porter's Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers (Moderate)
- 4.3.2. Threats of New Entrants: (Low)
- 4.3.3. Bargaining Power of Buyers (Moderate)
- 4.3.4. Threat of Substitute (Moderate)
- 4.3.5. Rivalry among existing firms (High)
- 4.4. PESTEL Analysis
- 4.5. Queue Management System Market Industry Trends
- 4.6. Value Chain Analysis
- 4.7. COVID-19 Impact Analysis
5. Global Queue Management System Market, by Type
- 5.1. Key Findings
- 5.2. Introduction
- 5.2.1. Global Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 5.3. Virtual Queuing
- 5.3.1. Global Queue Management System Market, by Virtual Queuing, by Region, 2018 - 2030 (USD Billion)
- 5.4. Linear Queuing
- 5.4.1. Global Queue Management System Market, by Linear Queuing, by Region, 2018 - 2030 (USD Billion)
6. Global Queue Management System Market, by Application
- 6.1. Key Findings
- 6.2. Introduction
- 6.2.1. Global Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 6.3. Reporting and Analytics
- 6.3.1. Global Queue Management System Market, by Reporting and Analytics, by Region, 2018 - 2030 (USD Billion)
- 6.4. Appointment Management
- 6.4.1. Global Queue Management System Market, by Appointment Management, by Region, 2018 - 2030 (USD Billion)
- 6.5. Customer Service
- 6.5.1. Global Queue Management System Market, by Customer Service, by Region, 2018 - 2030 (USD Billion)
- 6.6. Query Handling
- 6.6.1. Global Queue Management System Market, by Query Handling, by Region, 2018 - 2030 (USD Billion)
- 6.7. In-Store Management
- 6.7.1. Global Queue Management System Market, by In-Store Management, by Region, 2018 - 2030 (USD Billion)
- 6.8. Workforce Optimisation
- 6.8.1. Global Queue Management System Market, by Workforce Optimisation, by Region, 2018 - 2030 (USD Billion)
- 6.9. Real-Time Monitoring
- 6.9.1. Global Queue Management System Market, by Real-Time Monitoring, by Region, 2018 - 2030 (USD Billion)
- 6.10. Digital Signage
- 6.10.1. Global Queue Management System Market, by Digital Signage, by Region, 2018 - 2030 (USD Billion)
- 6.11. Customer Engagement
- 6.11.1. Global Queue Management System Market, by Customer Engagement, by Region, 2018 - 2030 (USD Billion)
7. Global Queue Management System Market, by Deployment
- 7.1. Key Findings
- 7.2. Introduction
- 7.2.1. Global Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 7.3. Cloud-based
- 7.3.1. Global Queue Management System Market, by Cloud-based, by Region, 2018 - 2030 (USD Billion)
- 7.4. On-premises
- 7.4.1. Global Queue Management System Market, by On-premises, by Region, 2018 - 2030 (USD Billion)
8. Global Queue Management System Market, by Geography
- 8.1. Key findings
- 8.2. Introduction
- 8.2.1. Queue Management System Market Assessment, By Geography, 2018 - 2030 (USD Billion)
- 8.3. Queue Management System Market - North America
- 8.3.1. North America: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.3.2. North America: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.3.3. North America: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.3.4. Queue Management System Market - U.S.
- 8.3.4.1. U.S.: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.3.4.2. U.S.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.3.4.3. U.S.: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.3.5. Queue Management System Market - Canada
- 8.3.5.1. Canada: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.3.5.2. Canada.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.3.5.3. Canada: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.4. Queue Management System Market - Europe
- 8.4.1. Europe: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.4.2. Europe.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.3. Europe: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.4.4. Queue Management System Market - UK
- 8.4.4.1. UK: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.4.4.2. UK.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.4.3. UK: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.4.5. Queue Management System Market - France
- 8.4.5.1. France: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.4.5.2. France.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.5.3. France: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.4.6. Queue Management System Market - Germany
- 8.4.6.1. Germany: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.4.6.2. Germany.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.6.3. Germany: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.4.7. Queue Management System Market - Italy
- 8.4.7.1. Italy: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.4.7.2. Italy.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.7.3. Italy: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.4.8. Queue Management System Market - Spain
- 8.4.8.1. Spain: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.4.8.2. Spain.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.8.3. Spain: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.4.9. Queue Management System Market - Netherlands
- 8.4.9.1. Netherlands: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.4.9.2. Netherlands.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.9.3. Netherlands: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.4.10. Queue Management System Market - Russia
- 8.4.10.1. Russia: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.4.10.2. Russia.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.4.10.3. Russia: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.5. Queue Management System Market - Asia Pacific
- 8.5.1. Asia Pacific: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.5.2. Asia Pacific.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.3. Asia Pacific: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.5.4. Queue Management System Market - China
- 8.5.4.1. China: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.5.4.2. China.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.4.3. China: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.5.5. Queue Management System Market - India
- 8.5.5.1. India: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.5.5.2. India.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.5.3. India: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.5.6. Queue Management System Market - Malaysia
- 8.5.6.1. Malaysia: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.5.6.2. Malaysia.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.6.3. Malaysia: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.5.7. Queue Management System Market - Japan
- 8.5.7.1. Japan: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.5.7.2. Japan.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.7.3. Japan: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.5.8. Queue Management System Market - Indonesia
- 8.5.8.1. Indonesia: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.5.8.2. Indonesia.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.8.3. Indonesia: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.5.9. Queue Management System Market - South Korea
- 8.5.9.1. South Korea: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.5.9.2. South Korea.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.5.9.3. South Korea: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.6. Queue Management System Market - Middle East & Africa
- 8.6.1. Middle East & Africa: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.6.2. Middle East & Africa.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6.3. Middle East & Africa: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.6.4. Queue Management System Market - Saudi Arabia
- 8.6.4.1. Saudi Arabia: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.6.4.2. Saudi Arabia.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6.4.3. Saudi Arabia: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.6.5. Queue Management System Market - UAE
- 8.6.5.1. UAE: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.6.5.2. UAE.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6.5.3. UAE: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.6.6. Queue Management System Market - Israel
- 8.6.6.1. Israel: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.6.6.2. Israel.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6.6.3. Israel: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.6.7. Queue Management System Market - South Africa
- 8.6.7.1. South Africa: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.6.7.2. South Africa.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.6.7.3. South Africa: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.7. Queue Management System Market - Latin America
- 8.7.1. Latin America: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.7.2. Latin America.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.7.3. Latin America: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.7.4. Queue Management System Market - Mexico
- 8.7.4.1. Mexico: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.7.4.2. Mexico.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.7.4.3. Mexico: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.7.5. Queue Management System Market - Brazil
- 8.7.5.1. Brazil: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.7.5.2. Brazil.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.7.5.3. Brazil: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
- 8.7.6. Queue Management System Market - Argentina
- 8.7.6.1. Argentina: Queue Management System Market, by Type, 2018 - 2030 (USD Billion)
- 8.7.6.2. Argentina.: Queue Management System Market, by Deployment, 2018 - 2030 (USD Billion)
- 8.7.6.3. Argentina: Queue Management System Market, by Application, 2018 - 2030 (USD Billion)
9. Competitive Landscape
- 9.1. Expansion and Acquisition Analysis
- 9.1.1. Expansion
- 9.1.2. Acquisitions
- 9.2. Partnerships/Collaborations/Agreements/Exhibitions
10. Company Profiles
- 10.1. Advantech Co. Ltd
- 10.1.1. Company Overview
- 10.1.2. Financial Performance
- 10.1.3. Product Benchmarking
- 10.1.4. Recent Development
- 10.2. SEDCO
- 10.2.1. Company Overview
- 10.2.2. Financial Performance
- 10.2.3. Product Benchmarking
- 10.2.4. Recent Development
- 10.3. Aurionpro Solutions Ltd
- 10.3.1. Company Overview
- 10.3.2. Financial Performance
- 10.3.3. Product Benchmarking
- 10.3.4. Recent Development
- 10.4. MaliaTec Inc
- 10.4.1. Company Overview
- 10.4.2. Financial Performance
- 10.4.3. Product Benchmarking
- 10.4.4. Recent Development
- 10.5. Q-nomy Inc
- 10.5.1. Company Overview
- 10.5.2. Financial Performance
- 10.5.3. Product Benchmarking
- 10.5.4. Recent Development
- 10.6. Qmatic Inc
- 10.6.1. Company Overview
- 10.6.2. Financial Performance
- 10.6.3. Product Benchmarking
- 10.6.4. Recent Development
- 10.7. ATT Systems Group
- 10.7.1. Company Overview
- 10.7.2. Financial Performance
- 10.7.3. Product Benchmarking
- 10.7.4. Recent Development
- 10.8. Qudini Inc. QLess Inc
- 10.8.1. Company Overview
- 10.8.2. Financial Performance
- 10.8.3. Product Benchmarking
- 10.8.4. Recent Development
- 10.9. Wavetec Pvt. Ltd
- 10.9.1. Company Overview
- 10.9.2. Financial Performance
- 10.9.3. Product Benchmarking
- 10.9.4. Recent Development
- 10.10. Lavi Industries
- 10.10.1. Company Overview
- 10.10.2. Financial Performance
- 10.10.3. Product Benchmarking
- 10.10.4. Recent Development
- 10.11. Core Mobile
- 10.11.1. Company Overview
- 10.11.2. Financial Performance
- 10.11.3. Product Benchmarking
- 10.11.4. Recent Development
- 10.12. AKIS Technologies
- 10.12.1. Company Overview
- 10.12.2. Financial Performance
- 10.12.3. Product Benchmarking
- 10.12.4. Recent Development
- 10.13. Udentify Inc
- 10.13.1. Company Overview
- 10.13.2. Financial Performance
- 10.13.3. Product Benchmarking
- 10.13.4. Recent Development
- 10.14. AwebStar Technologies Pvt. Ltd
- 10.14.1. Company Overview
- 10.14.2. Financial Performance
- 10.14.3. Product Benchmarking
- 10.14.4. Recent Development
- 10.15. Skiplino Inc
- 10.15.1. Company Overview
- 10.15.2. Financial Performance
- 10.15.3. Product Benchmarking
- 10.15.4. Recent Development
- 10.16. OnlineToken Inc.
- 10.16.1. Company Overview
- 10.16.2. Financial Performance
- 10.16.3. Product Benchmarking
- 10.16.4. Recent Development