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キュー管理システム市場レポート：提供、展開モデル、モード、用途、業界別、地域別、2024-2032

Queue Management System Market Report by Offering, Deployment Model, Mode, Application, Industry Vertical, and Region 2024-2032
出版日: | 発行: IMARC | ページ情報: 英文 145 Pages | 納期: 2～3営業日

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価格
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本日の銀行送金レート: 1USD=157.14円
キュー管理システム市場レポート：提供、展開モデル、モード、用途、業界別、地域別、2024-2032
出版日: 2024年03月02日
発行: IMARC
ページ情報: 英文 145 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のキュー管理システム市場規模は、2023年に5億7,470万米ドルに達しました。今後、IMARC Groupは、市場は2032年までに8億3,630万米ドルに達し、2024年から2032年の間に4.13%の成長率（CAGR）を示すと予測しています。患者からの問い合わせを簡単に処理し、病気の蔓延を防ぐためにヘルスケア業界で採用が拡大していること、顧客エンゲージメントを強化するための利用が増加していること、顧客トラフィックを管理する需要が高まっていることなどが、市場を牽引する主な要因となっています。

キュー管理システムは、待ち行列の管理と整理のプロセスを合理化するために設計されたソフトウェアベースのソリューションです。待ち行列のパフォーマンスやパターン、顧客の流れや行動、サービス指標に関するデータや分析を生成します。待ち行列の待ち時間をリアルタイムで更新し、顧客とのやり取りを管理します。また、サービスの透明性を高め、待ち時間の間の個人の不安やフラストレーションを軽減します。顧客ロイヤルティと維持率を高め、サービス提供のパーソナライズを改善します。キュー管理システムは、顧客体験の向上、サービス効率の最適化、待ち時間の短縮を支援します。スタッフの生産性を向上させることで、スタッフはより顧客の誘導に集中することができます。このほか、ビジネスの収益性を高め、コミュニケーションを合理化する上でも有益です。その結果、キュー管理システムは、世界中のヘルスケア、IT・通信、旅行・ホスピタリティ、エネルギー・公共事業産業で広く採用されています。

キュー管理システムの市場動向：

現在、ヘルスケア業界では、患者からの問い合わせを簡単に処理し、個人間の病気の蔓延を避けるために、キュー管理システムの採用が増加しており、市場の成長を支える重要な要因の一つとなっています。これに加えて、店舗における生産性を高めるために顧客の往来や移動を管理するためのキュー管理システムに対する需要の高まりが、市場にプラスの影響を与えています。さらに、顧客エンゲージメントを強化するためのキュー管理システムの利用増加が、業界の投資家に有利な成長機会を提供しています。これとは別に、個人の時間を節約する費用対効果が高く効率的な待ち行列ソリューションに対する需要が世界中で高まっています。これは、店舗の過密状態を回避するためのキュー管理システムの採用増加と相まって、市場の成長を促しています。さらに、リアルタイムの警告や通知を提供する人工知能（AI）や分析などの先進技術の台頭が高まっていることも、市場の成長に寄与しています。さらに、意思決定の改善に役立つ顧客の流れを特定するためのキュー管理システムへの需要の高まりは、良好な市場見通しを提供しています。さらに、顧客に次の利用しやすいカウンターへの移動を自動的に要求する自動キュー管理システムの採用が増加していることが、市場の成長を促進しています。

本レポートで扱う主な質問

  • 世界のキュー管理システム市場はこれまでどのように推移してきたのか？
  • 世界のキュー管理システム市場における促進要因、市場抑制要因、機会は何か？
  • それぞれの促進要因、抑制要因、機会が世界のキュー管理システム市場に与える影響は？
  • 主要な地域市場とは？
  • 最も魅力的なキュー管理システム市場を代表する国は？
  • 提供に基づく市場内訳は？
  • キュー管理システム市場で最も魅力的な提供は？
  • 展開モデルに基づく市場内訳は？
  • キュー管理システム市場で最も魅力的な展開モデルは？
  • モード別の市場内訳は？
  • キュー管理システム市場で最も魅力的なモードは？
  • 用途別の市場内訳は？
  • キュー管理システム市場で最も魅力的な用途は？
  • 業界別市場内訳は？
  • キュー管理システム市場で最も魅力的な業種は？
  • 世界のキュー管理システム市場の競争構造は？
  • 世界のキュー管理システム市場における主要プレイヤー/企業は？

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査目的
  • 利害関係者
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要産業動向

第5章 キューマネジメントシステムの世界市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：提供別

  • ソリューション
    • 市場動向
    • 主要セグメント
      • ハードウェア
      • ソフトウェア
    • 市場予測
  • サービス
    • 市場動向
    • 主要セグメント
      • プロフェッショナルサービス
      • マネージドサービス
    • 市場予測

第7章 市場内訳：展開モデル別

  • オンプレミス
    • 市場動向
    • 市場予測
  • クラウド型
    • 市場動向
    • 市場予測

第8章 市場内訳：モード別

  • バーチャルキューイング
    • 市場動向
    • 市場予測
  • リニアキューイング
    • 市場動向
    • 市場予測

第9章 市場内訳：用途別

  • レポーティング＆アナリティクス
    • 市場動向
    • 市場予測
  • リアルタイムモニタリング
    • 市場動向
    • 市場予測
  • アポイントメント管理
    • 市場動向
    • 市場予測
  • カスタマーサービス
    • 市場動向
    • 市場予測
  • クエリハンドリング
    • 市場動向
    • 市場予測
  • 店舗内管理
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測

第10章 市場内訳：業界別

  • BFSI
    • 市場動向
    • 市場予測
  • 小売・消費財
    • 市場動向
    • 市場予測
  • ヘルスケアとライフサイエンス
    • 市場動向
    • 市場予測
  • 政府・公共部門
    • 市場動向
    • 市場予測
  • IT・テレコム
    • 市場動向
    • 市場予測
  • 旅行とホスピタリティ
    • 市場動向
    • 市場予測
  • エネルギーと公益事業
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測

第11章 市場内訳：地域別

  • 北米
    • 米国
      • 市場動向
      • 市場予測
    • カナダ
      • 市場動向
      • 市場予測
  • アジア太平洋
    • 中国
      • 市場動向
      • 市場予測
    • 日本
      • 市場動向
      • 市場予測
    • インド
      • 市場動向
      • 市場予測
    • 韓国
      • 市場動向
      • 市場予測
    • オーストラリア
      • 市場動向
      • 市場予測
    • インドネシア
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • 欧州
    • ドイツ
      • 市場動向
      • 市場予測
    • フランス
      • 市場動向
      • 市場予測
    • 英国
      • 市場動向
      • 市場予測
    • イタリア
      • 市場動向
      • 市場予測
    • スペイン
      • 市場動向
      • 市場予測
    • ロシア
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • ラテンアメリカ
    • ブラジル
      • 市場動向
      • 市場予測
    • メキシコ
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • 中東・アフリカ地域
    • 市場動向
    • 市場内訳：国別
    • 市場予測

第12章 促進要因、抑制要因、機会

  • 市場概要
  • 促進要因
  • 抑制要因
  • 機会

第13章 バリューチェーン分析

第14章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第15章 価格分析

第16章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • Advantech Co. Ltd.
    • AKIS Technologies UAB
    • ATT Systems Group
    • Aurionpro Solutions Limited
    • Awebstar Technologies Pte Ltd.
    • MaliaTec（Malia Group）
    • QLess Inc.
    • Q-Matic AB
    • Q-nomy Inc.
    • Qudini Limited（Verint Systems Inc.）
    • Skiplino
    • XIPHIAS Software Technologies Pvt. Ltd.
    • Xtreme Media Pvt. Ltd
図表

List of Figures

  • Figure 1: Global: Queue Management System Market: Major Drivers and Challenges
  • Figure 2: Global: Queue Management System Market: Sales Value (in Million US$), 2018-2023
  • Figure 3: Global: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 4: Global: Queue Management System Market: Breakup by Offering (in %), 2023
  • Figure 5: Global: Queue Management System Market: Breakup by Deployment Model (in %), 2023
  • Figure 6: Global: Queue Management System Market: Breakup by Mode (in %), 2023
  • Figure 7: Global: Queue Management System Market: Breakup by Application (in %), 2023
  • Figure 8: Global: Queue Management System Market: Breakup by Industry Vertical (in %), 2023
  • Figure 9: Global: Queue Management System Market: Breakup by Region (in %), 2023
  • Figure 10: Global: Queue Management System (Solution) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 11: Global: Queue Management System (Solution) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 12: Global: Queue Management System (Service) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 13: Global: Queue Management System (Service) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 14: Global: Queue Management System (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 15: Global: Queue Management System (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 16: Global: Queue Management System (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 17: Global: Queue Management System (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 18: Global: Queue Management System (Virtual Queuing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 19: Global: Queue Management System (Virtual Queuing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 20: Global: Queue Management System (Linear Queuing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 21: Global: Queue Management System (Linear Queuing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 22: Global: Queue Management System (Reporting and Analytics) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 23: Global: Queue Management System (Reporting and Analytics) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 24: Global: Queue Management System (Real-Time Monitoring) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 25: Global: Queue Management System (Real-Time Monitoring) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 26: Global: Queue Management System (Appointment Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 27: Global: Queue Management System (Appointment Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 28: Global: Queue Management System (Customer Service) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 29: Global: Queue Management System (Customer Service) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 30: Global: Queue Management System (Query Handling) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 31: Global: Queue Management System (Query Handling) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 32: Global: Queue Management System (In-Store Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 33: Global: Queue Management System (In-Store Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 34: Global: Queue Management System (Other Applications) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 35: Global: Queue Management System (Other Applications) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 36: Global: Queue Management System (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 37: Global: Queue Management System (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 38: Global: Queue Management System (Retail and Consumer Goods) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 39: Global: Queue Management System (Retail and Consumer Goods) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 40: Global: Queue Management System (Healthcare and Life Sciences) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 41: Global: Queue Management System (Healthcare and Life Sciences) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 42: Global: Queue Management System (Government and Public Sector) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 43: Global: Queue Management System (Government and Public Sector) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 44: Global: Queue Management System (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 45: Global: Queue Management System (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 46: Global: Queue Management System (Travel and Hospitality) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 47: Global: Queue Management System (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 48: Global: Queue Management System (Energy and Utilities) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 49: Global: Queue Management System (Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 50: Global: Queue Management System (Other Industry Verticals) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 51: Global: Queue Management System (Other Industry Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 52: North America: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 53: North America: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 54: United States: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 55: United States: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 56: Canada: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 57: Canada: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 58: Asia-Pacific: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 59: Asia-Pacific: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 60: China: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 61: China: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 62: Japan: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 63: Japan: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 64: India: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 65: India: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 66: South Korea: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 67: South Korea: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 68: Australia: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 69: Australia: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 70: Indonesia: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 71: Indonesia: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 72: Others: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 73: Others: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 74: Europe: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 75: Europe: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 76: Germany: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 77: Germany: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 78: France: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 79: France: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 80: United Kingdom: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 81: United Kingdom: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 82: Italy: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 83: Italy: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 84: Spain: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 85: Spain: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 86: Russia: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 87: Russia: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 88: Others: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 89: Others: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 90: Latin America: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 91: Latin America: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 92: Brazil: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 93: Brazil: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 94: Mexico: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 95: Mexico: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 96: Others: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 97: Others: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 98: Middle East and Africa: Queue Management System Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 99: Middle East and Africa: Queue Management System Market: Breakup by Country (in %), 2023
  • Figure 100: Middle East and Africa: Queue Management System Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 101: Global: Queue Management System Industry: Drivers, Restraints, and Opportunities
  • Figure 102: Global: Queue Management System Industry: Value Chain Analysis
  • Figure 103: Global: Queue Management System Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Queue Management System Market: Key Industry Highlights, 2023 & 2032
  • Table 2: Global: Queue Management System Market Forecast: Breakup by Offering (in Million US$), 2024-2032
  • Table 3: Global: Queue Management System Market Forecast: Breakup by Deployment Model (in Million US$), 2024-2032
  • Table 4: Global: Queue Management System Market Forecast: Breakup by Mode (in Million US$), 2024-2032
  • Table 5: Global: Queue Management System Market Forecast: Breakup by Application (in Million US$), 2024-2032
  • Table 6: Global: Queue Management System Market Forecast: Breakup by Industry Vertical (in Million US$), 2024-2032
  • Table 7: Global: Queue Management System Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 8: Global: Queue Management System Market: Competitive Structure
  • Table 9: Global: Queue Management System Market: Key Players
目次
Product Code: SR112024A8251

The global queue management system market size reached US$ 574.7 Million in 2023. Looking forward, IMARC Group expects the market to reach US$ 836.3 Million by 2032, exhibiting a growth rate (CAGR) of 4.13% during 2024-2032. The growing adoption in the healthcare industry for handling patient queries easily and avoiding the spread of diseases, increasing utilization to enhance customer engagement, and rising demand to manage customer traffic represent some of the key factors driving the market.

Queue management system is a software-based solution that is designed to streamline the process of managing and organizing queues. It generates data and analytics on queue performance and patterns, customer flow and behavior, and service metrics. It provides real-time updates on queue wait times and manages customer interactions. It also offers increased service transparency and reduces uncertainty or frustration among individuals during the waiting period. It increases customer loyalty and retention rates and improves personalization of service delivery. Queue management system assists in improving customer experience, optimizing service efficiency, and decreasing waiting time. It aids in enhancing staff productivity by allowing staff members to focus more on guiding customers. Besides this, it is beneficial in increasing profitability of a business and streamlining communications. As a result, queue management system is widely employed in the healthcare, IT and telecom, travel and hospitality, and energy and utilities industries across the globe.

Queue Management System Market Trends:

At present, the rising adoption of queue management systems in the healthcare industry for handling patient queries easily and avoiding spread of diseases among individuals represents one of the key factors supporting the growth of the market. Besides this, the growing demand for queue management systems to manage customer traffic and movement to boost productivity in a store is positively influencing the market. Additionally, the increasing utilization of queue management systems to enhance customer engagement is offering lucrative growth opportunities to industry investors. Apart from this, there is a rise in the demand for cost-effective and efficient queue solutions that save time for individuals across the globe. This, coupled with the increasing adoption of queue management systems to avoid store overcrowding, is impelling the growth of the market. In addition, the rising emergence of advanced technologies, such as artificial intelligence (AI) and analytics, that provide real-time alerts and notifications is contributing to the growth of the market. Moreover, the growing demand for queue management systems to identify customer flow that helps in improving decision-making is offering a favorable market outlook. Furthermore, the rising adoption of automated queue management systems that automatically request customers to move forward to the next accessible counter is propelling the growth of the market.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global queue management system market, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on offering, deployment model, mode, application, and industry vertical.

Offering Insights:

Solution

Hardware

Software

Service

Professional Service

Managed Service

The report has provided a detailed breakup and analysis of the queue management system market based on the offering. This includes solution (hardware and software) and service (professional service and managed service). According to the report, solution represented the largest segment.

Deployment Model Insights:

On-premises

Cloud-based

A detailed breakup and analysis of the queue management system market based on the deployment model has also been provided in the report. This includes on-premises and cloud-based. According to the report, cloud-based accounted for the largest market share.

Mode Insights:

Virtual Queuing

Linear Queuing

A detailed breakup and analysis of the queue management system market based on the mode has also been provided in the report. This includes virtual queuing and linear queuing. According to the report, virtual queuing accounted for the largest market share.

Application Insights:

Reporting and Analytics

Real-Time Monitoring

Appointment Management

Customer Service

Query Handling

In-Store Management

Others

A detailed breakup and analysis of the queue management system market based on the application has also been provided in the report. This includes reporting and analytics, real-time monitoring, appointment management, customer service, query handling, in-store management, and others. According to the report, customer services accounted for the largest market share.

Industry Vertical Insights:

BFSI

Retail and Consumer Goods

Healthcare and Life Sciences

Government and Public Sector

IT and Telecom

Travel and Hospitality

Energy and Utilities

Others

A detailed breakup and analysis of the queue management system market based on the industry vertical has also been provided in the report. This includes BFSI, retail and consumer goods, healthcare and life sciences, government and public sector, IT and telecom, travel and hospitality, energy and utilities, and others. According to the report, healthcare and life sciences accounted for the largest market share.

Regional Insights:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for queue management system. Some of the factors driving the North America queue management system market included the growing adoption to manage large customer queues, presence of various market players, increasing introduction of advanced technologies in the region, etc.

Competitive Landscape:

The report has also provided a comprehensive analysis of the competitive landscape in the global queue management system market. Detailed profiles of all major companies have been provided. Some of the companies covered include Advantech Co. Ltd., AKIS Technologies UAB, ATT Systems Group, Aurionpro Solutions Limited, Awebstar Technologies Pte Ltd., MaliaTec (Malia Group), QLess Inc., Q-Matic AB, Q-nomy Inc., Qudini Limited (Verint Systems Inc.), Skiplino, XIPHIAS Software Technologies Pvt. Ltd., Xtreme Media Pvt. Ltd, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Key Questions Answered in This Report:

  • How has the global queue management system market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global queue management system market?
  • What is the impact of each driver, restraint, and opportunity on the global queue management system market?
  • What are the key regional markets?
  • Which countries represent the most attractive queue management system market?
  • What is the breakup of the market based on the offering?
  • Which is the most attractive offering in the queue management system market?
  • What is the breakup of the market based on the deployment model?
  • Which is the most attractive deployment model in the queue management system market?
  • What is the breakup of the market based on the mode?
  • Which is the most attractive mode in the queue management system market?
  • What is the breakup of the market based on the application?
  • Which is the most attractive application in the queue management system market?
  • What is the breakup of the market based on the industry vertical?
  • Which is the most attractive industry vertical in the queue management system market?
  • What is the competitive structure of the global queue management system market?
  • Who are the key players/companies in the global queue management system market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Queue Management System Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Offering

  • 6.1 Solution
    • 6.1.1 Market Trends
    • 6.1.2 Key Segments
      • 6.1.2.1 Hardware
      • 6.1.2.2 Software
    • 6.1.3 Market Forecast
  • 6.2 Service
    • 6.2.1 Market Trends
    • 6.2.2 Key Segments
      • 6.2.2.1 Professional Service
      • 6.2.2.2 Managed Service
    • 6.2.3 Market Forecast

7 Market Breakup by Deployment Model

  • 7.1 On-premises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Cloud-based
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Mode

  • 8.1 Virtual Queuing
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Linear Queuing
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Application

  • 9.1 Reporting and Analytics
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Real-Time Monitoring
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Appointment Management
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Customer Service
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Query Handling
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 In-Store Management
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10 Market Breakup by Industry Vertical

  • 10.1 BFSI
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 Retail and Consumer Goods
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Healthcare and Life Sciences
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Government and Public Sector
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 IT and Telecom
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 Travel and Hospitality
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Energy and Utilities
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast
  • 10.8 Others
    • 10.8.1 Market Trends
    • 10.8.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 Drivers, Restraints, and Opportunities

  • 12.1 Overview
  • 12.2 Drivers
  • 12.3 Restraints
  • 12.4 Opportunities

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 Advantech Co. Ltd.
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
      • 16.3.1.3 Financials
    • 16.3.2 AKIS Technologies UAB
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
    • 16.3.3 ATT Systems Group
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 Aurionpro Solutions Limited
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
      • 16.3.4.3 Financials
    • 16.3.5 Awebstar Technologies Pte Ltd.
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
    • 16.3.6 MaliaTec (Malia Group)
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
    • 16.3.7 QLess Inc.
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
    • 16.3.8 Q-Matic AB
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
    • 16.3.9 Q-nomy Inc.
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
    • 16.3.10 Qudini Limited (Verint Systems Inc.)
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
    • 16.3.11 Skiplino
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
    • 16.3.12 XIPHIAS Software Technologies Pvt. Ltd.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio
    • 16.3.13 Xtreme Media Pvt. Ltd
      • 16.3.13.1 Company Overview
      • 16.3.13.2 Product Portfolio

Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.