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1433425

ワークフォース管理（WFM）ソフトウェアの世界市場：2023-2030年

Global Workforce Management (WFM) Software Market 2023-2030
出版日: | 発行: Orion Market Research | ページ情報: 英文 195 Pages | 納期: 2～3営業日

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価格
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本日の銀行送金レート: 1USD=156.76円
ワークフォース管理（WFM）ソフトウェアの世界市場：2023-2030年
出版日: 2023年12月27日
発行: Orion Market Research
ページ情報: 英文 195 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のワークフォース管理（WFM）ソフトウェア市場は、予測期間（2024-2031年）にCAGR 11.7％で成長すると予測されます。市場の成長は、世界中でオムニチャネルのワークフォース管理ソリューションに対する需要が高まっていることに起因しています。これは、フローが複数のチャネルにまたがるワークフォースを管理し、ワークフォース管理への一貫した統合アプローチを確保できることを示しています。これは、組織がオンライン、モバイル、対面など複数のチャネルで顧客と頻繁にコミュニケーションをとる現在の経済情勢において不可欠です。例えば、Intellicus Technologies は、2022年9月、従来のBPMをAutoML、AI、クラウド技術で装備し、従業員の予測、計画、最適化を実現するオムニチャネル・ワークフォース管理ソリューションである Flow を発表しました。

セグメント別展望

消費財・小売、自動車、エネルギー・公益、ヘルスケア・ライフサイエンス、製造、その他（運輸・物流、教育、旅行・ホスピタリティ、メディア・エンターテインメント）。エンドユーザー・セグメントでは、BFSIサブカテゴリーが市場シェアの大部分を占めると予想されます。この成長は、特にミレニアル世代の間で、労働スケジューリングと予算管理ソリューションに対する需要が高まっていることに起因しています。

クラウドサブセグメントが世界のワークフォース管理（WFM）ソフトウェア市場でかなりのシェアを占めると予測される

モーター種類中では、直流（DC）モーターサブセグメントが世界WFMソフトウェア市場でかなりシェアを占めると予想されています。このセグメント成長は、クラウドベースソリューションに対する需要高まりに起因しています。クラウドベースソリューションに対する世界動向は重要な要因です。クラウドシステムは柔軟性、拡張性、アクセシビリティを提供するため、企業は変化するビジネスニーズに適応し、リモートワークを容易にすることができます。例えば、2023年1月、TCN, Inc.は、先進的なクラウドベースコンタクトセンター・プラットフォームであるTCN operator新しいWorkforce Engagement Suiteを発表しました。ワークフォース管理（WFM）とワークフォース最適化（WFO）を組み合わせることで、コールセンター業務最適化、非生産的なエージェント時間削減、全チャネルで顧客体験向上を実現します。

地域別展望

世界のWFMソフトウェア市場は、北米（米国、カナダ）、欧州（英国、イタリア、スペイン、ドイツ、フランス、その他欧州地域）、アジア太平洋地域（インド、中国、日本、韓国、その他アジア地域）、世界のその他の地域（中東とアフリカ、ラテンアメリカ）を含む地域別にさらに細分化されます。なかでも、コンプライアンス強化ため労働自動化に対する需要高まりから、欧州が世界市場で突出したシェアを占めると予想されています。

ワークフォース管理（WFM）ソフトウェアの世界市場、アジア太平洋地域が大幅なCAGRで成長する見込み

全地域中で、アジア太平洋地域は予測期間中にかなりCAGRで成長すると予測されています。同地域成長背景には、同地域全体における中国で特別なプロモーション活動に対する需要増加があります。特別な販促活動を重視することは、職場復帰シーズンなど特定期間にビジネスを促進するため計画的かつ積極的な戦略を示しています。割引価格、追加機能、または専門的な支援は、すべて可能なプロモーション・イニシアチブです。例えば、2020年5月、インフォアは中国において、企業業務へ適応を支援し、企業が徐々に再開する「バック・トゥ・ワーク」フェーズを緩和するため特別なプロモーション活動を開始しました。インフォアワークフォース管理（WFM）ソリューションは、インテリジェントなスケジューリングによりスタッフ管理を簡素化し、企業が戦略的にビジネスを再開できるようにします。

目次

第1章 レポート概要

  • 業界の現状分析と成長ポテンシャルの展望
  • 調査方法とツール
  • 市場内訳
    • セグメント別
    • 地域別

第2章 市場概要と洞察

  • 調査範囲
  • アナリストの洞察と現在の市場動向
    • 主な調査結果
    • 推奨事項
    • 結論

第3章 競合情勢

  • 主要企業分析
  • ActiveOps plc
    • 概要
    • 財務分析
    • SWOT分析
    • 最近の動向
  • ADP, Inc
    • 会社概要
    • 財務分析
    • SWOT分析
    • 最近の動向
  • ATOSS
    • 概要
    • 財務分析
    • SWOT分析
    • 最近の動向
  • 主要戦略分析

第4章 市場セグメンテーション

  • ワークフォース管理（WFM）ソフトウェアの世界市場：タイプ別
    • ワークフォーススケジューリングとーワークフォース分析
    • 勤怠管理
    • パフォーマンスと目標管理
    • 欠勤・休暇管理
    • その他（疲労管理・タスク管理・リモートワーク管理）
  • ワークフォース管理（WFM）ソフトウェアの世界市場：展開モード別
    • オンプレミス
    • クラウド
  • ワークフォース管理（WFM）ソフトウェアの世界市場：企業規模別
    • 大企業
    • 中小企業（SMEs）
  • ワークフォース管理（WFM）ソフトウェアの世界市場：エンドユーザー別
    • BFSI
    • 消費財・小売
    • 自動車
    • エネルギー・公益事業
    • ヘルスケア・ライフサイエンス
    • 製造業
    • その他（運輸・物流、教育、旅行・ホスピタリティ、メディア・エンターテインメント）

第5章 地域分析

  • 北米
    • 米国
    • カナダ
  • 欧州
    • 英国
    • ドイツ
    • イタリア
    • スペイン
    • フランス
    • その他欧州
  • アジア太平洋
    • 中国
    • インド
    • 日本
    • 韓国
    • その他アジア太平洋地域
  • 世界のその他の地域

第6章 企業プロファイル

  • Advanced Computer Software Group Ltd.
  • Blue Yonder, Inc.
  • IBM Corp.
  • Infor
  • Mitrefinch Ltd
  • NICE Ltd.
  • Oracle
  • Roubler Australia Pty Ltd
  • Sage Group plc
  • SAP SE
  • ServiceMax, Inc.
  • SISQUAL Workforce Management, Lda.
  • tamigo ApS
  • UKG Inc.
  • Workday Inc.
  • WorkForce Software, LLC.
  • Zebra Technologies Corp.
図表

LIST OF TABLES

  • 1. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY TYPE, 2023-2031 ($ MILLION)
  • 2. GLOBAL WORKFORCE SCHEDULING AND WORKFORCE ANALYTICS IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 3. GLOBAL TIME AND ATTENDANCE MANAGEMENT IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 4. GLOBAL PERFORMANCE AND GOAL MANAGEMENT IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 5. GLOBAL ABSENCE AND LEAVE MANAGEMENT IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 6. GLOBAL OTHERS IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 7. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODE, 2023-2031 ($ MILLION)
  • 8. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE BASED ON-PREMISE MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 9. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE BASED ON-CLOUD MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 10. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2023-2031 ($ MILLION)
  • 11. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE BY LARGE ENTERPRISES MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 12. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE BY SMALL AND MEDIUM ENTERPRISES MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 13. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER, 2023-2031 ($ MILLION)
  • 14. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR BFSI MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 15. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR CONSUMER GOODS AND RETAIL MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 16. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR AUTOMOTIVE MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 17. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR ENERGY AND UTILITIES MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 18. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR HEALTHCARE AND LIFE SCIENCES MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 19. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR MANUFACTURING MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 20. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR OTHERS MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 21. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 22. NORTH AMERICAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2023-2031 ($ MILLION)
  • 23. NORTH AMERICAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY TYPE, 2023-2031 ($ MILLION)
  • 24. NORTH AMERICAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODE, 2023-2031 ($ MILLION)
  • 25. NORTH AMERICAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2023-2031 ($ MILLION)
  • 26. NORTH AMERICAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER, 2023-2031 ($ MILLION)
  • 27. EUROPEAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2023-2031 ($ MILLION)
  • 28. EUROPEAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY TYPE, 2023-2031 ($ MILLION)
  • 29. EUROPEAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODE, 2023-2031 ($ MILLION)
  • 30. EUROPEAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2023-2031 ($ MILLION)
  • 31. EUROPEAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER, 2023-2031 ($ MILLION)
  • 32. ASIA-PACIFIC WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2023-2031 ($ MILLION)
  • 33. ASIA-PACIFIC WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY TYPE, 2023-2031 ($ MILLION)
  • 34. ASIA-PACIFIC WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODE, 2023-2031 ($ MILLION)
  • 35. ASIA-PACIFIC WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2023-2031 ($ MILLION)
  • 36. ASIA-PACIFIC WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER, 2023-2031 ($ MILLION)
  • 37. REST OF THE WORLD WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2023-2031 ($ MILLION)
  • 38. REST OF THE WORLD WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY TYPE, 2023-2031 ($ MILLION)
  • 39. REST OF THE WORLD WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODE, 2023-2031 ($ MILLION)
  • 40. REST OF THE WORLD WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY ENTERPRISE SIZE, 2023-2031 ($ MILLION)
  • 41. REST OF THE WORLD WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER, 2023-2031 ($ MILLION)

LIST OF FIGURES

  • 1. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY TYPE, 2023 VS 2031 (%)
  • 2. GLOBAL WORKFORCE SCHEDULING AND WORKFORCE ANALYTICS IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 3. GLOBAL TIME AND ATTENDANCE MANAGEMENT IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 4. GLOBAL PERFORMANCE AND GOAL MANAGEMENT IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 5. GLOBAL ABSENCE AND LEAVE MANAGEMENT IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 6. GLOBAL OTHERS IN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 7. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY DEPLOYMENT MODE, 2023 VS 2031 (%)
  • 8. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE BASED ON-PREMISE MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 9. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE BASED ON CLOUD MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 10. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY ENTERPRISE SIZE, 2023 VS 2031 (%)
  • 11. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE BY LARGE ENTERPRISES MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 12. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE BY SMALL AND MEDIUM ENTERPRISES MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 13. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY END-USER, 2023 VS 2031 (%)
  • 14. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR BFSI MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 15. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR CONSUMER GOODS AND RETAIL MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 16. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR AUTOMOTIVE MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 17. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR ENERGY AND UTILITIES MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 18. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR HEALTHCARE AND LIFE SCIENCES MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 19. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR MANUFACTURING MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 20. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE FOR OTHERS MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 21. GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SHARE BY REGION, 2023 VS 2031 (%)
  • 22. US WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 23. CANADA WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 24. UK WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 25. FRANCE WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 26. GERMANY WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 27. ITALY WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 28. SPAIN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 29. REST OF EUROPE WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 30. INDIA WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 31. CHINA WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 32. JAPAN WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 33. SOUTH KOREA WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 34. REST OF ASIA-PACIFIC WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
  • 35. REST OF THE WORLD WORKFORCE MANAGEMENT (WFM) SOFTWARE MARKET SIZE, 2023-2031 ($ MILLION)
目次
Product Code: OMR2028093

Global Workforce Management (WFM) Software Market Size, Share & Trends Analysis Report by Type (Workforce Scheduling and Workforce Analytics, Time and Attendance Management, Performance and Goal Management, Absence and Leave Management, and Others), by Deployment Mode (On-Premise and Cloud), by Enterprise Size (Large Enterprises, and Small and Medium Enterprises (SMEs)), and by End-User (BFSI, Consumer Goods and Retail, Automotive, Energy and Utilities, Healthcare and Life Sciences, Manufacturing, and Others) Forecast Period (2024-2031)

The global WFM software market is anticipated to grow at a CAGR of 11.7 % during the forecast period (2024-2031). The market's growth is attributed to the growing demand for omnichannel workforce management solutions across the globe. This indicates that Flow can manage workforces across several channels, ensuring a consistent and integrated approach to workforce management. This is essential in the current economic climate when organizations frequently communicate with customers across several channels, including online, mobile, and in-person. For instance, in September 2022, Intellicus Technologies launched Flow, an omnichannel Workforce Management Solution that arms traditional BPMs with AutoML, AI, and Cloud technologies for forecasting, planning, and optimizing workforces.

Segmental Outlook

The global WFM software market is segmented on the type, deployment mode, enterprise size, and end-user. Based on the type, the market is sub-segmented into workforce scheduling and workforce analytics, time and attendance management, performance and goal management, absence and leave management, and others (fatigue management, task management, and remote workforce management). Based on the deployment mode, the market is sub-segmented into on-premise and cloud. Based on the enterprise size, the market is sub-segmented into large enterprises and small and medium enterprises. Furthermore, based on end-user, the market is sub-segmented into BFSI

consumer goods and retail, automotive, energy and utilities, healthcare and life sciences, manufacturing, and others (transportation and logistics, education, travel and hospitality, and media and entertainment). The BFSI subcategory is expected to capture a significant portion of the market share within the end-user segment. The growth can be attributed to the growing demand for labor scheduling and budgeting solutions, particularly among the millennial population.

The Cloud Sub-Segment is Anticipated to Hold a Considerable Share of the global Workforce Management (WFM) Software Market

Among the motor types, the direct current (DC) motor sub-segment is expected to hold a considerable share of the global WFM software market. The segmental growth is attributed to the growing demand for cloud-based solutions. The global trend toward cloud-based solutions is a significant factor. Cloud systems provide flexibility, scalability, and accessibility, allowing enterprises to adapt to changing business needs and facilitate remote work. For instance, in January 2023, TCN, Inc., launched a new Workforce Engagement Suite for its advanced, cloud-based contact center platform, TCN operator. The new preserve combines workforce management (WFM) and workforce optimization (WFO) to optimize call center operations, reduce non-productive agent hours, and improve customer experience across all channels.

Regional Outlook

The global WFM software market is further segmented based on geography including North America (the US, and Canada), Europe (UK, Italy, Spain, Germany, France, and the Rest of Europe), Asia-Pacific (India, China, Japan, South Korea, and Rest of Asia), and the Rest of the World (the Middle East & Africa, and Latin America). Among these, Europe is anticipated to hold a prominent share of the market across the globe, owing to the increased demand for labor automation to enhance compliance.

The Asia-Pacific Region is Expected to Grow at a Significant CAGR in the global Workforce Management (WFM) Software Market

Among all regions, the Asia-Pacific region is anticipated to grow at a considerable CAGR over the forecast period. Regional growth is attributed to the increasing demand for specialized promotion efforts in China across the region. The emphasis on a special promotion effort demonstrates a planned and proactive strategy for promoting businesses during specific periods, such as the back-to-work season. Discounted pricing, additional features, or specialized assistance are all possible promotional initiatives. For instance, in May 2020, Infor launched a special promotion effort in China to help enterprises be operationally adaptable and ease the "back-to-work" phase as companies progressively reopen. The preconfigured Infor workforce management (WFM) solution simplifies staff management with intelligent scheduling, allowing companies to strategically reconnect their businesses.

Market Players Outlook

The major companies serving the global WFM software market include IBM Corp., Mitrefinch Ltd, Sage Group plc, UKG Inc., WorkForce Software, LLC., and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market. For instance, in March 2023, UJET and Google Cloud partnered and launched the workforce management suite 'UJET WFM'. The UJET WFM offers forecasting, scheduling, and real-time monitoring to help contact center operators work effectively. The contact center solutions are accessible through both UJET and Google Cloud Contact Center AI Platform.

The Report Covers:

  • Market value data analysis of 2023 and forecast to 2031.
  • Annualized market revenues ($ million) for each market segment.
  • Country-wise analysis of major geographical regions.
  • Key companies operating in the global WFM software market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
  • Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
  • Analysis of market-entry and market expansion strategies. Competitive strategies by identifying 'who-stands-where' in the market.

Table of Contents

1. Report Summary

  • Current Industry Analysis and Growth Potential Outlook
  • 1.1. Research Methods and Tools
  • 1.2. Market Breakdown
    • 1.2.1. By Segments
    • 1.2.2. By Region

2. Market Overview and Insights

  • 2.1. Scope of the Report
  • 2.2. Analyst Insight & Current Market Trends
    • 2.2.1. Key Findings
    • 2.2.2. Recommendations
    • 2.2.3. Conclusion

3. Competitive Landscape

  • 3.1. Key Company Analysis
  • 3.2. ActiveOps plc
    • 3.2.1. Overview
    • 3.2.2. Financial Analysis
    • 3.2.3. SWOT Analysis
    • 3.2.4. Recent Developments
  • 3.3. ADP, Inc
    • 3.3.1. Overview
    • 3.3.2. Financial Analysis
    • 3.3.3. SWOT Analysis
    • 3.3.4. Recent Developments
  • 3.4. ATOSS
    • 3.4.1. Overview
    • 3.4.2. Financial Analysis
    • 3.4.3. SWOT Analysis
    • 3.4.4. Recent Developments
  • 3.5. Key Strategy Analysis

4. Market Segmentation

  • 4.1. Global Workforce Management (WFM) Software Market by Type
    • 4.1.1. Workforce Scheduling and Workforce Analytics
    • 4.1.2. Time and Attendance Management
    • 4.1.3. Performance and Goal Management
    • 4.1.4. Absence and Leave Management
    • 4.1.5. Others (Fatigue Management, Task Management, and Remote Workforce Management)
  • 4.2. Global Workforce Management (WFM) Software Market by Deployment Mode
    • 4.2.1. On-Premise
    • 4.2.2. Cloud
  • 4.3. Global Workforce Management (WFM) Software Market by Enterprise Size
    • 4.3.1. Large Enterprises
    • 4.3.2. Small and Medium Enterprises (SMEs)
  • 4.4. Global Workforce Management (WFM) Software Market by End User
    • 4.4.1. BFSI
    • 4.4.2. Consumer Goods and Retail
    • 4.4.3. Automotive
    • 4.4.4. Energy and Utilities
    • 4.4.5. Healthcare and Life Sciences
    • 4.4.6. Manufacturing
    • 4.4.7. Others (Transportation and Logistics, Education, Travel and Hospitality, and Media and Entertainment)

5. Regional Analysis

  • 5.1. North America
    • 5.1.1. United States
    • 5.1.2. Canada
  • 5.2. Europe
    • 5.2.1. UK
    • 5.2.2. Germany
    • 5.2.3. Italy
    • 5.2.4. Spain
    • 5.2.5. France
    • 5.2.6. Rest of Europe
  • 5.3. Asia-Pacific
    • 5.3.1. China
    • 5.3.2. India
    • 5.3.3. Japan
    • 5.3.4. South Korea
    • 5.3.5. Rest of Asia-Pacific
  • 5.4. Rest of the World

6. Company Profiles

  • 6.1. Advanced Computer Software Group Ltd.
  • 6.2. Blue Yonder, Inc.
  • 6.3. IBM Corp.
  • 6.4. Infor
  • 6.5. Mitrefinch Ltd
  • 6.6. NICE Ltd.
  • 6.7. Oracle
  • 6.8. Roubler Australia Pty Ltd
  • 6.9. Sage Group plc
  • 6.10. SAP SE
  • 6.11. ServiceMax, Inc.
  • 6.12. SISQUAL Workforce Management, Lda.
  • 6.13. tamigo ApS
  • 6.14. UKG Inc.
  • 6.15. Workday Inc.
  • 6.16. WorkForce Software, LLC.
  • 6.17. Zebra Technologies Corp.