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市場調査レポート
商品コード
1359829
ソーシャルメディア向けAIの世界市場の評価:プラットフォーム別、用途別、エンドユーザー別、地域別、機会、予測(2016年~2030年)AI in Social Media Market Assessment, By Platform, By Application, By End-user, By Region, Opportunities and Forecast, 2016-2030F |
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カスタマイズ可能
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ソーシャルメディア向けAIの世界市場の評価:プラットフォーム別、用途別、エンドユーザー別、地域別、機会、予測(2016年~2030年) |
出版日: 2023年10月09日
発行: Market Xcel - Markets and Data
ページ情報: 英文 125 Pages
納期: 3~5営業日
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世界のソーシャルメディア向けAI市場は大きな成長を示しており、今後も力強い拡大ペースを維持すると予測されています。収益は2022年の約11億6,000万米ドルから2030年までに55億8,000万米ドルに達し、2023年~2030年にCAGRで21.7%の健全な成長が予測されています。
市場は、オーダーメイドのユーザー体験とターゲット広告に対する需要の高まりによって急拡大しています。リアルタイムのセンチメント分析と傾向認識の要件がAI開発を促進しています。企業がソーシャルメディアプラットフォーム上で視聴者との効果的なコミュニケーション方法を模索する中、カスタマーサポートに向けたチャットボットとバーチャルアシスタントの重要性の高まりが市場拡大を促進しています。
チャットボットとバーチャルアシスタントは、カスタマーサービスに向けて市場で重要性を大きく増しています。企業は消費者との関係を改善するAIを搭載したチャットボットに注目しており、35%が現在AIを活用し、42%がその可能性を評価しています。Salesforceによると、カスタマーサービス企業の23%がAI搭載チャットボットを利用しており、IBMは最大30%のコスト削減を報告しています。68%の顧客がチャットボットの迅速な対応を好んでいるにもかかわらず、チャットボットの正確性に対する懸念から、60%もの顧客が実際のカスタマーサービス専門家とのチャットを好んでいます。チャットボットの利用は、ソーシャルメディアエコシステムにおけるカスタマーサービスとエンゲージメントの強化におけるAIの重要性を浮き彫りにしています。
AIを活用したハイパーパーソナライズドコンテンツは、個々のユーザーの選好や行動、履歴に合わせて推奨コンテンツをパーソナライズすることで、ソーシャルメディア運用を変革します。顧客が自分の興味に近いコンテンツを発見することで、この方法はユーザーエンゲージメント、喜び、ブランドロイヤルティの向上をサポートします。この力学は、ユーザーとのインタラクションの長期化、共有率の向上、エンゲージメント指標の強化を促し、市場を強化します。
ハイパーパーソナライゼーションは企業に新たな機会を提供します。AIによって広告やキャンペーンのターゲティングがより正確になり、その効果と利益が最適化されます。パーソナライズされたコンテンツを定期的に提供するプラットフォームを消費者が求めるようになり、プレミアムコンテンツの購読機会が拡大します。全体として、ハイパーパーソナライズドコンテンツはユーザーエクスペリエンスを一変させ、大きな経済見通しを生み出し、市場の成長促進要因として位置づけられています。
AIを活用したトレンド予測とアジャイル戦略は、ソーシャルメディアの力学を再構築し、消費者と企業の双方に利益をもたらします。AIはリアルタイムのソーシャルメディアデータを研究することで、今後の動向や感情を予測します。これにより、企業は人気の高い議論に共鳴する柔軟な戦略を迅速に構築し、競争力を強化することができます。この動向は、企業をトレンドセッターとして確立することで、市場の成長を促進します。進化する動向への迅速な適応は、エンゲージメントとフォロワーを増加させます。AIを活用したトレンド調査ツールを提供する企業により、新たな経済的機会が創出されます。コンサルティング企業はカスタマイズされたプランの提供によって変換された調査結果を解釈します。AIを活用したトレンド予測と俊敏な戦略により、企業はユーザーの選好の変化に素早く適応し、ブランドと消費者の相互作用を確立することができます。この革新的な動向は、エンゲージメントを促し、創造性を刺激するような知見を提供することで、ソーシャルメディア環境に付加価値を与えます。
当レポートでは、世界のソーシャルメディア向けAI市場について調査分析し、市場規模と予測、市場力学、主要企業の情勢と見通しなどを提供しています。
Global AI in the social media market has experienced significant growth and is expected to maintain a strong pace of expansion in the coming years. With projected revenue of approximately USD 1.16 billion in 2022, the market is forecasted to reach a value of USD 5.58 billion by 2030, displaying a robust CAGR of 21.7% from 2023 to 2030.
AI in social media improves user experiences by recommending personalized content, automating customer service, detecting trends and sentiments in real-time, streamlining ad targeting, and improving data security, allowing businesses to make educated decisions and increase engagement.
The global AI in social media market is proliferating owing to the rising demand for tailored user experiences and targeted advertising. The requirement for real-time sentiment analysis and trend recognition fuels AI development. As businesses seek effective ways to communicate with their audiences on social media platforms, the growing importance of chatbots and virtual assistants for customer support promotes market expansion.
Chatbots and virtual assistants have gained substantial importance in AI in social media market for customer service. Businesses are turning to AI-powered chatbots to improve consumer relationships, with 35% presently utilizing AI and 42% evaluating its possibilities. According to Salesforce, 23% of customer service companies use AI-powered chatbots, with IBM reporting up to 30% cost savings. Even though 68% of customers like chatbots' quick responses, a sizable 60% still prefer chatting with actual customer service professionals due to concerns about chatbot accuracy. Chatbot usage highlights AI's significance in strengthening customer service and engagement in the social media ecosystem.
For example, in May 2023, Emplifi launched the Partner Program, expanding solutions and benefits through collaborations with companies like Adobe, Shopify, and Oracle.
AI-powered hyper-personalized content transforms social media operations by personalizing content recommendations to individual users' likes, behavior, and history. As customers discover material that closely aligns with their interests, the method supports improved user engagement, pleasure, and brand loyalty. The dynamics strengthen AI in the social media market by encouraging longer user interactions, better sharing rates, and enhanced engagement metrics.
Hyper-personalization provides new opportunities for businesses. AI allows for more precision in targeting advertisements and campaigns, optimizing their effect and profits. As consumers want platforms that regularly provide personalized content, the opportunity for premium content subscriptions expands. Overall, hyper-personalized content transforms user experiences and creates significant economic prospects, placing it as a growth accelerator in the AI in social media market.
For example, in July 2023, Emplifi's Summer '23 release introduced advanced AI, commerce enhancements, and integrated social care for improved customer engagement across digital platforms.
AI-powered trend prediction and agile strategies are reshaping social media dynamics, benefiting both consumers and companies. AI anticipates upcoming trends as well as emotions by studying real-time social media data. It enables organizations to quickly build flexible strategies that resonate with popular debates, strengthening their competitive position. The trend drives growth in the AI in social media market by establishing businesses as trendsetters. Rapid adaptation to evolving trends increases engagement and following. It creates new economic opportunities, with businesses offering AI-powered trend research tools. Consulting companies interpret the findings which are converted by providing customized plans. AI-powered trend prediction and agile strategies enable businesses to adapt quickly to changing user preferences and establish brand-consumer interactions. This game-changing trend adds to the social media environment by providing insights that encourage engagement and inspire creativity.
For example, in November 2022, Talkwalker incorporated massive language models into its consumer intelligence platform, resulting in real-time insights that are more accurate and faster.
Sentiment analysis is critical in the AI in social media market as it allows companies to evaluate public sentiment, monitor brand perception, and customize content initiatives. The technology aids in automating user-generated content analysis, helping businesses make data-driven decisions, improve consumer interaction, and respond quickly to trends and sentiments, ultimately increasing their online presence and competitiveness.
North America's AI social media market dominance is built by a confluence of factors, establishing the region as a technical trendsetter. Notably, the United States pioneers an early technology adoption culture, bringing platforms to the forefront of AI integration. Tech giants like Facebook, Google, Twitter, and Microsoft thrive here, generating innovation centers that fuel AI's role in content curation, interaction, and trend forecasting. The region's significance is further strengthened by a concentration of top-tier colleges and research organizations cultivating a large talent pool of AI professionals. This intellectual capacity contributes to creating innovative algorithms and solutions, allowing North America to pioneer the confluence of AI and social media. North America's advantage originates from its early adoption of AI technology, robust tech environment, and talented workforce. This combination supports the region's dominance in the revolutionary influence of AI on social media platforms and experiences.
For example, in July 2023, Owler launched the ChatGPT plugin, merging its business data with generative AI for real-time insights, personalized outreach, and streamlined sales strategies.
The National AI Initiative (NAII) of the United States, established by the National AI Initiative Act of 2020, intends to improve AI research, development, and integration for economic growth and national security. Its purpose includes preserving US AI leadership, supporting trustworthy AI use across industries, and preparing the workforce for AI integration.
The OECD.AI Policy Observatory serves as a global resource for developing trustworthy AI policy. It provides evidence-based analysis and promotes conversation on a human-centric AI strategy. With clear policy suggestions, the OECD Principles on AI advocate for creative, rights-respecting AI development. The OECD Framework for AI Classification improves policy coherence by connecting AI technical qualities with consequences, using openness and fairness as guiding principles. These projects encourage responsible AI innovation, ethics, and cooperation, driving the evolution of the AI in social media market while assuring ethical and sustainable practices.
The COVID-19 pandemic swiftly changed the role of AI in social media market. AI was already improving content personalization and engagement before the pandemic. On the other hand, the pandemic's influence transformed user behavior, with social media becoming a critical communication and information-sharing tool. The sudden rise in participation created difficulties in content moderation. However, possibilities arose when businesses used AI for adaptive tactics. AI-powered chatbots managed increased inquiries, while sentiment analysis assisted in understanding public attitudes. Brands invest in predictive analytics to anticipate trends, and customization drives content strategy. COVID-19 increased AI integration, resulting in a dynamic and data-driven strategy essential to post-pandemic social media marketing.
The Russia-Ukraine war has greatly influenced AI in social media market, changing user interactions and content dynamics. Social media platforms have become essential for sharing information and debate during the war. However, it has created difficulties in content moderation, as AI systems struggle to identify false news and hate speech despite increased participation. The polarized character of the debate challenges, sentiment analysis, and content classification has necessitated ongoing AI model refining. Brands must act cautiously to avoid polarizing material that may offend viewers, necessitating real-time AI-powered social listening solutions. AI tools may evaluate sentiments, detect trends, and modify plans accordingly. In navigating its complicated context, AI's involvement becomes critical in ensuring that brands remain honest and sensitive to the complexities of the dispute.
Adobe Inc., Hootsuite Inc., IBM Corp., Buffer, Inc., Emplifi Group, and NetBase Solutions, Inc. are among the prominent companies driving the global AI in social media market. With AI-driven solutions for tailored content, interaction, and data analysis, these major companies drive innovation. Adobe specializes in content production and analysis, Hootsuite excels at social media management, IBM excels at data insights, Buffer excels at scheduling, Emplifi excels at customer experience, and NetBase excels at analytics. As AI's influence on social media is expected to rise, these companies can leverage the desire for better engagement, dynamic tactics, and data-driven insights, protecting their positions in a developing industry.
In June 2023, Meltwater introduced AI-powered innovations including writing assistants, summarization, and influencer search, enhancing insights and efficiency across solutions.
In May 2023, JRNI partners with Emplifi to offer seamless, personalized live shopping experiences, combining appointment scheduling and customer engagement capabilities.
All segments will be provided for all regions and countries covered
Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.