通信産業市場：2022年にさらに縮小：通信産業の2022年末の総従業員数は2019年を8％下回る457万人であり、2023年第1四半期の決算内容は人員削減の継続を示唆

2022年末の通信事業者の従業員数は世界で457万人であり、前年同期比2.1％減、COVID-19以前の2019年第4四半期に記録した496万人の水準からは7.9％減となりました。

当レポートは、世界の通信産業の労働力の動向を調査し、従業員数に関する経年データや企業レベルの動向、今後の見通しなどをまとめています。

ビジュアル

調査対象

掲載企業

目次

• サマリー
• 通信事業者：新しい収益源を模索しながら、より少ない費用でより多くのことを行うことを目指す
• 人件費
• 通信事業者の従業員数に関する将来の展望
• 付録

List of Figures

• Figure 1: Employees (M) and Revenue/Employee (US$K), annualized
• Figure 2: Biggest gains or losses in employment at individual telcos, 4Q22 vs. 4Q19
• Figure 3: Biggest gains or losses in employment at individual telcos, 4Q22 vs. 4Q21
• Figure 4: Labor costs per employee ($K) in a fixed exchange rate scenario*

This brief report addresses workforce trends in the telecom industry, with a focus on the telecom network operator (telco) sector. It presents data on telco sector employees over time, company-level trends, and the outlook for the future. At year-end 2022, telcos employed 4.57 million worldwide, down 2.1% YoY and down 7.9% from the pre-COVID level of 4.96 million recorded in 4Q19. Telcos reporting headcount growth are generally pushing into new markets, have ramped up sales staff to pursue short-term opportunities or have acquired another entity recently. Examples in 2022 include Telus (headcount up 17.7K in 2022), Charter Communications (headcount up 8K in 2022), and NTT (headcount up 5.9K YoY in 2022). By contrast, telcos with headcount declines are simply doing what comes naturally: implementing technology and process innovations to allow them to do more with less, and profit despite limited topline growth opportunities. MTN Consulting expects the telecom industry to continue to downsize on the operator side, aiming towards approximately 4.1 million employees by 2027.

VISUALS

Coverage

Companies mentioned:

Table of Contents

• Summary

• Telcos aim to do more with less even as they seek out new revenue streams

• Labor costs

• Outlook for the telco workforce

• Appendix