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カスタマーサクセスマネジメント市場レポート：2030年までの動向、予測、競合分析

Customer Success Management Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日: | 発行: Lucintel | ページ情報: 英文 150 Pages | 納期: 3営業日

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カスタマーサクセスマネジメント市場レポート：2030年までの動向、予測、競合分析
出版日: 2023年10月27日
発行: Lucintel
ページ情報: 英文 150 Pages
納期: 3営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
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  • 概要
  • 目次
概要

カスタマーサクセスマネジメントの動向と予測

世界のカスタマーサクセスマネジメント市場は、2024年から2030年までのCAGRが15.8%で、2030年までに推定36億米ドルに達すると予測されています。この市場の主な促進要因は、パーソナライズされた顧客体験に対する需要の高まり、サブスクリプションベースのビジネスモデルの台頭、顧客成功管理を強化するためのクラウドベースのソリューション利用の拡大です。世界のカスタマーサクセスマネジメント市場の将来は、ヘルスケア、小売、BFSI、IT・通信、官公庁の各市場における機会によって有望視されています。

カスタマーサクセスマネジメント市場の洞察

Lucintel社は、顧客維持の重要性の高まりとクラウドベースのコンピューティング技術の採用拡大により、顧客経験管理が予測期間中最大のセグメントであり続けると予測しています。

北米は、競争の激化とコスト削減のプレッシャー、およびカスタマージャーニーを追跡して解約率を低下させる高度な分析ソリューションに対する需要の高まりにより、予測期間中も最大地域であり続けると予測しています。

本レポートでは、以下の11の主要な質問に回答している：

  • Q.1.市場セグメントのうち、最も有望かつ高成長な機会は何か？
  • Q.2.どのセグメントがより速いペースで成長するのか、またその理由は？
  • Q.3.今後成長が加速すると思われる地域とその理由は？
  • Q.4.市場力学に影響を与える主な要因は何か？市場における主な課題とビジネスリスクは？
  • Q.5.この市場におけるビジネスリスクと競合の脅威は？
  • Q.6.この市場における新たな動向とその理由は？
  • Q.7.市場における顧客の需要の変化にはどのようなものがありますか？
  • Q.8.この市場における新たな開発と、その開発をリードしている企業は？
  • Q.9.この市場における主要企業は？主要企業は事業成長のためにどのような戦略的取り組みを進めているのか？
  • Q.10.この市場における競合製品にはどのようなものがあり、材料や製品の代替による市場シェア低下の脅威はどの程度ありますか？
  • Q.11.過去5年間にどのようなM&Aが行われ、業界にどのような影響を与えましたか？

目次

第1章 エグゼクティブサマリー

第2章 世界のカスタマーサクセスマネジメント市場：市場力学

  • イントロダクション、背景、分類
  • サプライチェーン
  • 業界の促進要因と課題

第3章 2018年から2030年までの市場動向と予測分析

  • マクロ経済動向（2018～2023年）と予測（2024～2030年）
  • 世界のカスタマーサクセスマネジメント市場動向（2018～2023年）と予測（2024～2030年）
  • 展開モード別の世界のカスタマーサクセスマネジメント市場
    • クラウド
    • オンプレミス
  • 組織規模別の世界のカスタマーサクセスマネジメント市場
    • 中小企業
    • 大企業
  • 用途別の世界のカスタマーサクセスマネジメント市場
    • 販売およびマーケティング管理
    • カスタマーエクスペリエンス管理
    • リスクとコンプライアンスの管理
    • その他
  • 最終用途別の世界のカスタマーサクセスマネジメント市場
    • ヘルスケア
    • 小売り
    • BFSI
    • 情報技術と通信
    • 政府
    • その他

第4章 2018年から2030年までの地域別の市場動向と予測分析

  • 地域別の世界のカスタマーサクセスマネジメント市場
  • 北米のカスタマーサクセスマネジメント市場
  • 欧州のカスタマーサクセスマネジメント市場
  • アジア太平洋カスタマーサクセスマネジメント市場
  • その他地域カスタマーサクセスマネジメント市場

第5章 競合の分析

  • 製品ポートフォリオ分析
  • 運用上の統合
  • ポーターのファイブフォース分析

第6章 成長機会と戦略的分析

  • 成長機会分析
    • 展開モード別の世界カスタマーサクセスマネジメント市場の成長機会
    • 組織規模別の世界カスタマーサクセスマネジメント市場の成長機会
    • 用途別の世界カスタマーサクセスマネジメント市場の成長機会
    • 最終用途別の世界カスタマーサクセスマネジメント市場の成長機会
    • 地域別の世界カスタマーサクセスマネジメント市場の成長機会
  • 世界のカスタマーサクセスマネジメント市場における新たな動向
  • 戦略的分析
    • 新製品の開発
    • 世界のカスタマーサクセスマネジメント市場の能力拡大
    • 世界のカスタマーサクセスマネジメント市場における合併、買収、合弁事業
    • 認証とライセンシング

第7章 有力企業の企業プロファイル

  • Gainsight
  • Salesforce.com
  • UserIQ
  • IBM
  • Open Text
目次

Customer Success Management Trends and Forecast

The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets. The global customer success management market is expected to reach an estimated $3.6 billion by 2030 with a CAGR of 15.8% from 2024 to 2030. The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.

A more than 150-page report is developed to help in your business decisions.

Customer Success Management by Segment

The study includes a forecast for the global customer success management by deployment mode, size of organization, application, end use, and region.

Customer Success Management Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

  • Cloud
  • On Premises

Customer Success Management Market by Size of Organization [Shipment Analysis by Value from 2018 to 2030]:

  • Small And Medium Enterprise
  • Large Enterprise

Customer Success Management Market by Application [Shipment Analysis by Value from 2018 to 2030]:

  • Sales And Marketing Management
  • Customer Experience Management
  • Risk And Compliance Management
  • Others

Customer Success Management Market by End Use [Shipment Analysis by Value from 2018 to 2030]:

  • Healthcare
  • Retail
  • BFSI
  • Information Technology And Telecom
  • Government
  • Others

Customer Success Management Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Customer Success Management Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies customer success management companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the customer success management companies profiled in this report include-

  • Gainsight
  • Salesforce.Com
  • UserIQ
  • IBM
  • Open Text

Customer Success Management Market Insights

Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.

North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.

Features of the Global Customer Success Management Market

Market Size Estimates: Customer success management market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Customer success management market size by various segments, such as by deployment mode, size of organization, application, end use, and region in terms of value ($B).

Regional Analysis: Customer success management market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different deployment mode, size of organization, application, end use, and regions for the customer success management market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the customer success management market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the customer success management market size?

Answer: The global customer success management market is expected to reach an estimated $3.6 billion by 2030.

Q.2 What is the growth forecast for customer success management market?

Answer: The global customer success management market is expected to grow with a CAGR of 15.8% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the customer success management market?

Answer: The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.

Q4. What are the major segments for customer success management market?

Answer: The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets.

Q5. Who are the key customer success management market companies?

Answer: Some of the key customer success management companies are as follows:

  • Gainsight
  • Salesforce.Com
  • UserIQ
  • IBM
  • Open Text

Q6. Which customer success management market segment will be the largest in future?

Answer: Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.

Q7. In customer success management market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the customer success management market by deployment mode (cloud and on premises), size of organization (small and medium enterprise and large enterprise), application (sales and marketing management, customer experience management, risk and compliance management, and others), end use (healthcare, retail, BFSI, information technology and telecom, government, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Customer Success Management Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Customer Success Management Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Customer Success Management Market by Deployment Mode
    • 3.3.1: Cloud
    • 3.3.2: On premises
  • 3.4: Global Customer Success Management Market by Size of Organization
    • 3.4.1: Small and Medium Enterprise
    • 3.4.2: Large enterprise
  • 3.5: Global Customer Success Management Market by Application
    • 3.5.1: Sales and Marketing Management
    • 3.5.2: Customer Experience Management
    • 3.5.3: Risk and Compliance Management
    • 3.5.4: Others
  • 3.6: Global Customer Success Management Market by End Use
    • 3.6.1: Healthcare
    • 3.6.2: Retail
    • 3.6.3: BFSI
    • 3.6.4: Information Technology and Telecom
    • 3.6.5: Government
    • 3.6.6: Others

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Customer Success Management Market by Region
  • 4.2: North American Customer Success Management Market
    • 4.2.1: North American Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.2.2: North American Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
  • 4.3: European Customer Success Management Market
    • 4.3.1: European Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.3.2: European Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
  • 4.4: APAC Customer Success Management Market
    • 4.4.1: APAC Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.4.2: APAC Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
  • 4.5: ROW Customer Success Management Market
    • 4.5.1: ROW Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.5.2: ROW Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Customer Success Management Market by Deployment Mode
    • 6.1.2: Growth Opportunities for the Global Customer Success Management Market by Size of Organization
    • 6.1.3: Growth Opportunities for the Global Customer Success Management Market by Application
    • 6.1.4: Growth Opportunities for the Global Customer Success Management Market by End Use
    • 6.1.5: Growth Opportunities for the Global Customer Success Management Market by Region
  • 6.2: Emerging Trends in the Global Customer Success Management Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Customer Success Management Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Customer Success Management Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Gainsight
  • 7.2: Salesforce.com
  • 7.3: UserIQ
  • 7.4: IBM
  • 7.5: Open Text