Overview
Juniper Research's latest study on Contactless Payments provides an extensive, independent analysis of the contactless payments market today and how the payments ecosystem continues to be disrupted by its deployment and evolution. It offers a detailed assessment of contactless infrastructure deployments and a far-reaching analysis of the opportunity for mobile wallets; evaluating the positioning and future scope for key OEM Pay services, including:
- Apple Pay
- Google Pay
- Samsung Pay
- Other OEM Pay (Garmin Pay, Huawei Pay, Xiaomi Pay)
The research suite also includes industry benchmark forecasts for contactless card and mobile wallet transaction values (volume and value), amongst many other metrics.
The research covers:
- Contactless Payment Cards
- Contactless Mobile & Wearable Retail Payments
- Mobile NFC Ticketing & Coupons
This research suite comprises:
- Deep Dive Strategy & Competition (PDF)
- 5-Year Deep Data & Forecasting (PDF & Excel)
- Executive Summary & Core Findings (PDF)
Key Features
- Sector Dynamics: Provides an in-depth evaluation of the contactless payment ecosystem, highlighting developments for the key segments of:
- Contactless Payment Cards & POS Infrastructure
- Contactless Mobile Retail Payments
- OEM Pay
- MNO Contactless Payments
- Smart Wearables
- NFC Ticketing
- Mobile Coupons
- OEM Pay Market: Analysis and a 5-year forecast suite for key contactless wallet adoption, including:
- Apple Pay
- Samsung Pay
- Google Pay
- Other OEM Pay (Garmin Pay, Huawei Pay, Xiaomi Pay)
- Interviews: With leading players across the contactless value chain, including:
- Gemalto
- Giesecke+Devrient
- IDEMIA
- Benchmark Industry Forecasts: Provided for the size and growth of the contactless payments and ticketing market including active users, transaction volumes and values.
- Juniper Research Leaderboard: Key player capability and capacity assessment, together with our Leaderboard positioning matrix:
- Carta Worldwide
- DIGISEQ
- Gemalto
- G+D Mobile Security (Giesecke+Devrient)
- Goldpac
- HID Global
- IDEMIA
- Kona I
- NBS Technologies
- Netcetera
- Pri-Num
- Visa
- Wirecard
- Zwipe
Key Questions
- 1. Which markets will have the strongest growth in mobile contactless transactions over the next 5 years, and why?
- 2. Which markets continue to demonstrate the strongest adoption of contactless payment cards? Which emerging markets are leading consumer adoption?
- 3. What developments have there been in contactless card technologies?
- 4. What are the latest developments in OEM Pay and how are Google Pay and Samsung Pay performing against Apple Pay?
- 5. What is the impact of contactless payments on ticketing and what are the latest global developments?
Companies Referenced
- Interviewed: G+D Mobile Security, Gemalto, IDEMIA.
- Profiled: Carta Worldwide, DIGISEQ, G+D Mobile Security, Gemalto, Goldpac, HID Global, IDEMIA, Kona I, NBS Technologies, Netcetera, PriNum, Visa, Wirecard, Zwipe.
- Case Studied: Apple, Fingerprint Cards, Wizway Solutions.
- Mentioned: ABN Amro, Accenture, ACLEDA Bank, Aduno, Advent International, Aeon, Ai Holdings, AirPlus International, Alipay, Allcard Inc, Allianz, AlliedWallet, American Express, Amex, ANZ Bank, Arjo Systems, ASSA ABLOY Group, AT&T, Auka, Ayden, Banco de México, Bancontact Payconiq, Bank of America, Bank of China, Bank of Cyprus, Bank of Moscow, Barclays, BIS (Bank for International Settlements), Blue Cross, Bluecode, Bournemouth Parks Foundation, BP, BPI France, BPS-Sberbank, Capital One, Carrefour, CashTapp, Chase, China Construction Bank, China Merchants Bank, China Mobile, Chronos, Chutian Dragon Co, Citi Bank, COFACE (Compagnie Française d'Assurance pour le Commerce Extérieur), Coin, CommBank (Commonwealth Bank of Australia), Commerzbank, Contrast Management Consulting, Costco, Crédit Agricole, Credorax, Crossmatch, Cubic, Cybersource, Danske Bank, De La Rue, Deutsche Kreditbank AG, Device Authority, Diners, Discover, Dresscode Shirts, dz card, Ecebs, EMPSA (European Mobile Payment Systems Association), EMVCo, EPC (European Payments Council), European Central Bank, EZ-Link, EZi Wallet, Faurecia, FedEx, Ferratum, Fit Pay, Fitbit, Forex Bonuses, Fortress Identity, FPC, FXChange, Garmin, Goldman Sachs, Google, Great India Retail, Hana Bank, Handelsbanken, Hellenic Bank, Honey, HP, HSBC, HydrantID, ICBC, IDEX Biometrics, IDnow, Industrial Bank of Korea, ING, Ingenico, Instavolt, Institute of Fundraising, Interac, Intesa Sanpaolo, ISO (International Organization for Standardization), J.P. Morgan Chase, JCB, JD Finance, JETCO (Joint Electronic Teller Services Limited), K Wearables, Kapital Bank, Klarna, KOHO, Konsentsus, Korea Exchange Bank, KPMG, KPN, Kroger, Lake District Foundation, Laks, LG, LINE, Liquid Pay, LUX-Ident, Masabi, Mastercard, Mercury Security, Metro Rio, Metrolinx, Microsoft, Milan Metro, Mizuho Bank, mobilcom-debitel, MobilePay, Mondaine, Morpho, Mountain America Credit Union, N=5, NAB (National Australia Bank), Nagelmackers Bank, National Highway Authority of India, NatWest, Nesta, Nets, New York Metropolitan Transportation Authority, Nexperts, Nonghyup Bank, Nordea, NXP, O2, Oberthur Technologies, Ola, Olympic, OP Financial Group, Oppo, Orange, OSPT Alliance, Paydiant, PayLife Bank, PayPal, Paytm, PBOC (Popular Bank of China), Ping an Bank, Pingit, Placard, PNB (Philippine National Bank), Polar, Printemps Group, PULSE, Q Versicherung, Reise Bank, Rabobank, Raiffeissen Bank, Railsbank, Rambus, RATP (Régie Autonome des Transports Parisiens), Reserve Bank of India, RHB Bank, RuPay, Sabra, Saga Watch, Samsung, Santander, SAP, SBI (State Bank India), SEB, SEPTA (Southeastern Pennsylvania Transportation Authority), SES-imagotag, Share Your Business Sweden AB, Shenzhen Metro, ShieldPay, SIBS/MB WAY, Silone CardTech, Singapore Land Transport Authority, Singtel, Smartlink, SNCF, Societe Generale, SPA (Smart Payment Association), Sparkasse, Spendit, Sprint, Standard Chartered Bank, Starbucks, Starling Bank, Stripe, SwatchPAY, Swedbank, Swish, Swisscard, SwissWallet, Tappy Technologies, Target, Tatra Bank, TBC Bank, Tcell, TDC, Techstars, Telecom BU, Telenor, Telenor, Telia, Tencent, TfL (Transport for London), Thales, Three, Timex, T-Mobile, TransferWise, Translink, Travel Easy, Travel Mate.Asia Program, Trustech, T-Systems, TWINT, Twisto, UK Cards Association, UniCredit Bulbank, UnionPay, Valyou, Verifi, Verizon Wireless, VIPPS, Vodafone, VTB, Wallet Factory, Walmart, WeChat, Weizmann Forex, Wells Fargo, Western Union, Westpac Bank, Wirelane, WLA (White Label Alliance), Woori Bank, X Core Technologies, Zhengzhou Metro, Zodiac Aerospace.
Data & Interactive Forecast
Juniper Research's Contactless Payments forecast suite includes:
- Regional splits for 8 key regions, as well as 13 country-level data splits for:
- Australia
- Canada
- China
- Denmark
- Germany
- Japan
- Norway
- Portugal
- South Korea
- Spain
- Sweden
- UK
- US
- Additional country-level splits included for Contactless Cards:
- Country-level forecasts for NFC handset adoption by 36 countries (including China, France, Germany, India, UK, US and South Korea).
- Segment splits by:
- Contactless Payment Cards
- Contactless Mobile Handsets
- Smart Wearables
- NFC Ticketing
- NFC Coupons
- Contactless Tokenisation
- Contactless payment service provider splits by:
- Apple Pay
- Samsung Pay
- Google Pay
- Other OEM Pay
- MNO-controlled SE Services
- HCE-enabled Services
- FeliCa
- Interactive Scenario Tool allowing users to manipulate Juniper Research's data for 20 different metrics.
- Access to the full set of forecast data of more than 100 tables and over 15,000 datapoints.
Juniper Research's highly granular IFxl (interactive Excel) database enables clients to manipulate Juniper Research's forecast data and charts to test their own assumptions using the Interactive Scenario Tool; and compare select markets side by side in customised charts and tables. IFxls greatly increase clients' ability to both understand a particular market and to integrate their own views into the model.
Table of Contents
Deep Dive Strategy & Competition
1. Contactless Cards, Contactless Infrastructure: Market Status
- 1.1 Introduction
- 1.1.1 Payment Cards Market Overview
- Figure 1.1: Growth Rates of Selected Payment Card Issuers, 2016-2018 (% change in number of users y-o-y)
- Figure 1.2: Apple Card
- 1.2 Contactless Cards: Market Status 2018-2019
- 1.2.1 Global Adoption
- 1.2.2 Contactless Card Technologies
- Figure 1.3: EMV Adoption Rates, as a Proportion of Cards in Circulation (%) 2014-2018
- i. US
- Figure 1.4: Contactless Cards vs Mobile Payments, US, 2019-2024
- ii. Contactless Payment Spend Limits
- Figure 1.5: Contactless Payment Limits in Select Countries, ($) 2018 & 2019
- iii. Biometric Cards
- Case Study: Fingerprint Cards AB T-Shape Sensor
- iv. Contactless Payments for the Electric Vehicle Charging Network
- 1.3 Contactless Infrastructure: Market Status 2018
- 1.3.1 POS Terminals: Regional Overview
- Figure 1.6: POS Terminals Installed Base (m), Global, 2014-2018
- Figure 1.7: Contactless POS Terminals in Service (m), Global, 2015-2018
- 1.3.2 Contactless Infrastructure Market Status
2. Contactless Mobile Retail Payments: Handsets & Wearables Market Status
- Figure 1.8: Contactless POS Terminals in Service as a Proportion of All POS Terminals (%), Split by 8 Key Regions, 2018
- ii. China
- Figure 1.10: Contactless Card Transactions in China (m), Forecast Totals 2019-2024
- iii. Key Developments
- Figure 1.11: Contactless Card Transactions in the US (m), Forecast Totals 2019-2024
- 1.3.3 Contactless ATMs: Regional Overview
- 2.1 Introduction
- 2.1.1 OEM-Pay Recent Developments
- Figure 2.1: Total Number of Contactless Retail Payment Transactions Per Annum (m), Split by OEM-Pay, 2015-2018
- i. Future Outlook
- 2.1.2 Wearables Market Status
- Figure 2.2: Wearable Device: Market Overview (m) 2015-2018
- i. Recent Developments
- 2.2 Contactless Mobile Payments: Regional Market Analysis
- Figure 2.3: Total Contactless Card & Mobile Retail Payment Transaction Value ($m), Selected Markets, 2019
- 2.2.1 North America
- Figure 2.4: US Market Snapshot, 2019
- Figure 2.5: Number of Contactless Mobile Retail Payment Transactions (m) US, 2015-2019
- 2.2.2 Europe
- Figure 2.6: Total Contactless Mobile Retail Payment Transaction Value ($m), Selected European Markets, 2019-2024
- 2.2.3 Central & Eastern Europe
- Figure 2.7: Number of Contactless Mobile Retail Payment Transactions Per Annum (m), Central & East Europe, 2016-2020
- 2.2.4 Far East & China
- Figure 2.8: Mobile Payments in Japan, 2019
- i. Future Outlook
- 2.2.5 Rest of Asia Pacific
- Figure 2.9: Total Number of OEM-Pay Users (Apple Pay, Google Pay, Samsung Pay, Others (m) , Australia, 2015-2019
- Figure 2.10: Australia Market Snapshot, 2019
- 2.2.6 Indian Subcontinent
- Figure 2.11: Smartphone Installed Base (m), India, 2015-2018
- i. Future Outlook
- 2.2.7 Latin America
- 2.2.8 MNO Contactless Payments
- i. Contactless Mobile Payments: Future Outlook
3. Mobile NFC Coupons & Ticketing: Market Status
- 3.1 Introduction
- Figure 3.1: Global Number of Contactless (NFC & FeliCa) Capable Mobile Handsets (bn), 2016-2019
- 3.1.1 NFC Ticketing
- Figure 3.2: Wearable Devices Capable of Making Contactless Payments, Global Installed Base (m), 2018-2024
- i. US & Canada
- ii. China
- Figure 3.3: Number of NFC-enabled handsets in China, (m) 2015-2019
- iii. Australia
- iv. UK
- v. France
- Case Study: Wizway Solutions
- 3.1.2 Mobile Coupons
4. Competitive Landscape & Leaderboard
- 4.1 Vendor Analysis & Leaderboard
- 4.1.1 Vendor Assessment Criteria
- Table 4.1: Contactless Payments Vendor Assessment Criteria
- 4.1.2 Capability Assessment & Market Positioning Scoring Heatmap
- Table 4.2: Contactless Payments Vendor Analysis Scoring Matrix: Capability & Capacity vs Product & Position
- Figure 4.3: Contactless Payments Leaderboard
- 4.1.3 Leaderboard: Vendor Groupings
- i. Established Leaders
- ii. Leading Challengers
- iii. Disruptors & Emulators
- 4.1.4 Limitations & Interpretation
- 4.2 Contactless Payments: Movers & Shakers 2019
- 4.3 Vendor Profiles
- 4.3.1 Carta Worldwide
- i. Corporate
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.2 DIGISEQ
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- Figure 4.4: DGISEQ Ecosystem
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.3 Gemalto
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.4 Giesecke+Devrient Mobile Security
- i. Corporate
- Table 4.5: G+D Financial Snapshot, (€m) 2016-2018 (FYE 31st December)
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.5 Goldpac
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.6 HID Global
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.7 IDEMIA
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.8 KONA I
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.9 NBS Technologies
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.10 Netcetera
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offering
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.11 Pri-Num
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.12 Visa
- i. Corporate
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.13 Wirecard
- i. Corporate
- Table 4.6: Wirecard Net Revenues, Q3 2018 & Q3 2019
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
- 4.3.14 Zwipe
- i. Corporate
- Table 4.7: Zwipe Funding Rounds To Date
- ii. Geographic Spread
- iii. Key Clients & Strategic Partnerships
- iv. High Level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
Deep Dive Data & Forecasting
1. Introduction to Contactless Payments Market Sizing
- 1.1 Market Sizing: Introduction
- 1.1.1 Research Focus
- 1.1.2 Market Status & Recent Developments Summary
- i. Contactless Cards
- ii. OEM-Pay
- Figure 1.1: Mobile Contactless User Base, (m), 2015-2019
- iii. Wearables
- Figure 1.2: Wearable Device: Market Overview 2015-2019
- iv. Ticketing
- 1.2 Forecast Approach
- 1.2.1 Contactless Cards
- Figure 1.3: Contactless Card Forecast Methodology
- 1.2.2 Mobile & Wearables Contactless Payments
- Figure 1.4: NFC Mobile & Wearable Retail Payments Market Forecast Methodology
- 1.2.3 Mobile NFC Coupons
- Figure 1.5: NFC Coupons Forecast Methodology
- 1.2.4 Mobile NFC Ticketing
- Figure 1.6: NFC Mobile Ticketing Forecast Methodology
- 1.3 Tokenisation Forecast Assumptions
- Figure 1.7: Contactless Mobile Payment Tokenisation Methodology
2. Contactless Payments: Forecast Summary & Key Takeaways
- 2.1 Contactless Usage Forecasts
- 2.1.1 Contactless Mechanism: Handsets, Cards & Wearables
- Figure & Table 2.1: Number of Contactless Devices or Cards in Use for Payments (m) Split by Payment Mechanism 2019-2024
- 2.1.2 Mobile Wallet Contactless Service: Apple Pay, Samsung Pay, Google Pay, Operator-Controlled SE, Other-HCE & FeliCa
- Figure & Table 2.2: Number of Mobile Devices Used for Contactless Payments (m), Split by Payment Provider 2019-2024
- 2.2 Contactless Transaction Forecasts
- 2.2.1 Total Contactless Transaction Volume: Payments, Ticketing & Coupons
- Figure & Table 2.3: Total Number of Contactless Transactions (m) Split by Retail Payments, Ticketing & Coupons 2019-2024
- 2.2.2 Total Contactless Transaction Value: Payments, Ticketing & Coupons
- Figure & Table 2.4: Total Contactless Transaction Value ($m) Split by Retail Payments, Ticketing & Coupons 2019-2024
3. Contactless Card Payments: Market Forecasts & Key Takeaways
- 3.1 Contactless Cards Usage Forecasts
- 3.1.1 Contactless Payment Cards In Use
- Figure & Table 3.1: Number of Contactless Cards Used for Contactless Payment (m), Year End Split by 8 Key Regions 2019-2024
- 3.2 Contactless Cards Transaction Forecasts
- 3.2.1 Total Transaction Volume
- Figure & Table 3.2: Total Number of Contactless Card Transactions per Annum (m) Split by 8 Key Regions 2019-2024
- 3.2.2 Total Transaction Value
- Figure & Table 3.3: Total Value of Contactless Card Transactions per Annum ($m) Split by 8 Key Regions 2019-2024
4. Mobile Contactless Payments: Market Forecasts & Key Takeaways
- 4.1 Contactless Mobile Usage Forecast
- 4.1.1 NFC-enabled Handsets in Use for Payments
- Figure & Table 4.1: Number of NFC-enabled Handsets (including FeliCa) Using Contactless Payments (m) Split by 8 Key Regions 2019-2024
- Table 4.2: Number of OEM-Pay Contactless Users (m) Split by Apple Pay, Samsung Pay, Google Pay, & Other OEM-Pay 2019-2024
- i. Apple Pay
- ii. Samsung Pay
- iii. Google Pay
- Figure 4.3: Leading Markets in 2019, (m), by Service Type
- 4.2 Contactless Mobile Retail Transaction Forecasts
- 4.2.1 Contactless Mobile Retail Payment Transaction Volume
- Figure & Table 4.4: Total Number of Contactless Mobile Retail Payments Transaction Volume per Annum (m) Split by 8 Key Regions 2019-2024
- 4.2.2 Contactless Mobile Retail Payment Transaction Value
- Figure & Table 4.5: Total Value of NFC Retail Payments Transactions ($m) Split by 8 Key Regions 2019-2024
5. Wearable Contactless Payments: Market Forecasts & Key Takeaways
- 5.1 Smart Wearables Contactless Payment Usage Forecasts
- 5.1.1 Wearables Making Contactless Payments
- Figure & Table 5.1: Number of Active Smart Wearable Devices Making Contactless Payments per Annum (m) Split by 8 Key Regions 2019-2024
- 5.2 Smart Wearable Contactless Payment Transaction Forecasts
- 5.2.1 Smart Wearable Contactless Payment Transaction Volume
- Figure & Table 5.2: Smart Wearable Contactless Payment Transaction Volume (m) Split by 8 Key Regions 2019-2024
- 5.2.2 Smart Wearable Contactless Payment Transaction Value
- Figure & Table 5.3: Total Smart Wearable Contactless Payment Transaction Values ($m), Split by 8 Key Regions 2019-2024
6. NFC Ticketing: Market Forecasts & Key Takeaways
- 6.1 NFC Ticketing Usage Forecasts
- 6.1.1 NFC Ticketing Users
- Figure & Table 6.1: Mobile Phone Users (m) Who Use NFC Ticketing Split by 8 Key Regions 2019-2024
- 6.1.2 NFC Ticketing Transaction Volume
- Figure & Table 6.2: Number of NFC Tickets Delivered or Validated Transaction Volume (m) Split by 8 Key Regions 2019-2024
- 6.1.3 NFC Ticketing Transaction Value
- Figure & Table 6.3: Total Transaction Value of NFC Tickets Purchased or Validated ($m) per Annum Split by 8 Key Regions 2019-2024
7. Contactless Tokenisation: Market Forecasts & Key Takeaways
- 7.1 Contactless Tokenisation
- 7.1.1 Contactless Token Volume
- Figure & Table 7.1: Number of Contactless Mobile Payments that are Tokenised per annum (m), Split by 8 Key Regions, 2019-2024
- 7.1.2 Contactless Tokenisation Revenue
- Figure & Table 7.2: Contactless Tokenisation Revenue per annum ($m), Split by 8 Key Regions, 2019-2024
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