ServiceNowビジネス市場：サービス別、エンドユーザー別-2024-2030年の世界予測

ServiceNowビジネス市場規模は2023年に323億6,000万米ドルと推計され、2024年には368億5,000万米ドル、CAGR14.20％で2030年には820億1,000万米ドルに達すると予測されています。

ServiceNowビジネスは、カスタマーエクスペリエンスの向上、プロセス効率の改善、業務パフォーマンスの向上を実現する包括的なソリューション群を提供しています。自動化、セキュリティ、スケーラビリティを駆使し、日々の業務や顧客とのやり取りを効果的に管理することができます。ServiceNowサービスに含まれるクラウドベースのアプリケーションは、サービス管理、ワークフロー自動化、資産追跡、データ可視化、システム統合をカバーしています。さまざまなビジネス機能におけるデジタルトランスフォーメーションの価値を企業が認識するにつれ、ServiceNowプラットフォームのニーズは高まっています。ServiceNowサービスを活用することで、組織はプロセスを合理化し、貴重な洞察を得て、効率的な運用のための統一プラットフォームを実現し、卓越したサービスを提供し、全体的なパフォーマンスを最適化することができます。しかし、組織はServiceNowを導入する際に、複雑なカスタマイズ要件や社内の専門知識不足による課題に直面します。さらに、エンドユーザはデータセキュリティとコンプライアンスに関する問題も抱えています。組織は、顧客満足度とロイヤルティを向上させるためにServiceNowの採用を推進し、顧客サービスとエクスペリエンスの強化を重視しています。さらに、ServiceNowプラットフォームは堅牢な統合機能に支えられており、他のシステムやアプリケーションとのシームレスな接続が可能です。組織は、ユーザーエクスペリエンス、自動化、AI統合、データ分析などの進歩を活用し、進化するビジネスニーズを先取りするために、ServiceNowプラットフォームのイノベーションへの投資を増やしています。

サービスITサービス管理のServiceNowビジネスに対する需要の高まり

ServiceNowのITサービス管理サービスは、サービスリクエスト、インシデント管理、問題管理、変更管理、資産管理を自動化することで、企業のITサービス運用の合理化を支援します。IT運用管理は、ITインフラストラクチャと、イベント管理、インフラストラクチャ発見、クラウド管理、サービスマッピング、運用インテリジェンスなどの機能を最適化します。このサービスは、プロジェクト・ポートフォリオ管理、需要管理、リソース管理、財務管理など、組織がITイニシアチブをビジネス目標と整合させることを可能にします。一方、カスタマー・サービス・マネジメントは、ケース・マネジメント、セルフサービス・ポータル、ナレッジ・マネジメント、オムニチャネル・サポートなど、カスタマー・エクスペリエンスの向上とサービス・デリバリーの改善に重点を置き、パーソナライズされた効率的なカスタマー・サービスを提供することで、顧客の満足度とロイヤルティを高める。人事サービス・デリバリー・サービスは、従業員のセルフサービス、ケース管理、入社・退社のワークフロー、人事ナレッジ管理など、人事プロセスの合理化と自動化を支援します。セキュリティ・オペレーション・サービスは、セキュリティ・インシデント対応と脅威インテリジェンスの強化に重点を置いており、セキュリティ・インシデント管理、脆弱性対応、脅威インテリジェンス、セキュリティ・オーケストレーションと自動化などの機能により、セキュリティ・インシデントを効果的に特定・対応し、脆弱性を事前に緩和し、セキュリティ・オペレーションを合理化するために不可欠な要素となっています。

エンドユーザー：金融サービスにおけるServiceNowビジネスの適用拡大

ServiceNowビジネスは、患者体験を向上させるための患者管理と、重要なシステムの可用性とパフォーマンスを確保するためのIT運用管理を提供します。金融サービス分野では、ServiceNowはリスク管理、規制遵守、顧客サービス管理を提供し、業務効率を向上させます。製造業では、プロセスの自動化と製造部門間のコラボレーション強化が可能です。ServiceNowのソリューションは、資産、サプライチェーン、品質、設備管理も行い、円滑な生産プロセスを確保します。IT部門では、ServiceNowを活用してネットワーク運用を強化し、信頼性の高いサービスを提供することができます。ServiceNowビジネスは、ITサービス管理、ケース管理、セキュリティ運用、市民ポータルの管理などの機能を提供します。

地域別インサイト

ServiceNowビジネスは、IT、金融、ヘルスケア、政府部門における飛躍的な技術進歩により、南北南北アメリカに多くの顧客基盤を持っています。米国やカナダのコンサルティング会社、システムインテグレーター、マネージドサービスプロバイダーなど、膨大なパートナーネットワークとのコラボレーションが行われています。アジア太平洋地域でも、デジタルトランスフォーメーションに取り組む企業向けにServiceNowソリューションを提供するパートナーの数が増加しています。ServiceNowは、インド、中国、日本、韓国、タイ、オーストラリアで、中小企業向けの事業、販売、パートナーシップの拡大に多額の投資を行っています。多くの有名企業がServiceNowソリューションと提携し、さまざまな分野の要件に対応する業界固有のソリューションやフレームワークを提供しています。欧州地域では、ServiceNowの利用者のセキュリティに関して厳しいガイドラインが設けられ、コンプライアンスに準拠したソリューションのイントロダクションが奨励されています。同事業は、顧客のコンプライアンス義務を満たす製品を提供するため、法的、技術的、組織的な安全策を検討するよう努めています。

FPNVポジショニング・マトリックス

FPNVポジショニングマトリックスはServiceNowビジネス市場を評価する上で極めて重要です。事業戦略や製品満足度に関連する主要指標を調査し、ベンダーの包括的な評価を提供します。この綿密な分析により、ユーザーは各自の要件に沿った十分な情報に基づいた意思決定を行うことができます。評価に基づき、ベンダーは成功の度合いが異なる4つの象限に分類されます：フォアフロント（F）、パスファインダー（P）、ニッチ（N）、バイタル（V）です。

市場シェア分析

市場シェア分析は、ServiceNowビジネス市場におけるベンダーの現状について、洞察に満ちた詳細な調査を提供する包括的なツールです。全体的な収益、顧客基盤、その他の主要指標についてベンダーの貢献度を綿密に比較・分析することで、企業の業績や市場シェア争いの際に直面する課題について理解を深めることができます。さらに、この分析により、調査対象基準年に観察された累積、断片化の優位性、合併の特徴などの要因を含む、この分野の競合特性に関する貴重な考察が得られます。このような詳細レベルの拡大により、ベンダーはより多くの情報に基づいた意思決定を行い、市場で競争優位に立つための効果的な戦略を考案することができます。

本レポートは、以下の側面に関する貴重な洞察を提供しています：

1.市場の浸透度：主要企業が提供する市場に関する包括的な情報を提示しています。

2.市場の開拓度：有利な新興市場を深く掘り下げ、成熟市場セグメントにおける浸透度を分析しています。

3.市場の多様化：新製品の発売、未開拓の地域、最近の開発、投資に関する詳細な情報を提供します。

4.競合の評価と情報：市場シェア、戦略、製品、認証、規制状況、特許状況、主要企業の製造能力について徹底的な評価を行います。

5.製品開発およびイノベーション：将来の技術、研究開発活動、画期的な製品開発に関する知的洞察を提供します。

本レポートは、以下のような主要な質問に対応しています：

1.ServiceNowビジネス市場の市場規模および予測は？

2.ServiceNowビジネス市場の予測期間中に投資を検討すべき製品、セグメント、用途、分野は何か？

3.ServiceNowビジネス市場の技術動向と規制枠組みは？

4.ServiceNowビジネス市場における主要ベンダーの市場シェアは？

5.ServiceNowビジネス市場への参入に適した形態や戦略的手段は？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • さまざまなビジネス機能のデジタル変革戦略としてServiceNowプラットフォームの必要性の高まり
    • 合理化されたITサービスと運用管理の需要の高まり
    • 顧客サービスと顧客体験の向上への注目が高まる
  • 抑制要因
    • ServiceNowプラットフォームと既存システムの統合に伴う複雑さ
  • 機会
    • ServiceNowプラットフォームの継続的な開発と拡張
    • 従業員エクスペリエンスとHRサービスの提供の重要性が高まっている
  • 課題
    • データセキュリティとコンプライアンス対策に関連する問題
• 市場セグメンテーション分析
  • サービス：ITサービス管理におけるServiceNowビジネスの需要増加
  • エンドユーザー：金融サービスにおけるServiceNowビジネスの適用範囲の拡大
• 市場ディスラプション分析
• ポーターのファイブフォース分析
• バリューチェーンとクリティカルパス分析
• 価格分析
• 技術分析
• 特許分析
• 貿易分析
• 規制枠組みの分析

第6章 ServiceNowビジネス市場：サービス別

• 顧客サービス管理
• HRサービス提供
• ITビジネスマネジメント
• IT運用管理
• ITサービス管理
• セキュリティオペレーション

第7章 ServiceNowビジネス市場：エンドユーザー別

• 金融業務
• 政府
• ヘルスケア
• 製造業
• 通信

第8章 南北アメリカのServiceNowビジネス市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第9章 アジア太平洋地域のServiceNowビジネス市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第10章 欧州・中東・アフリカのServiceNowビジネス市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第11章 競合情勢

• 市場シェア分析2023
• FPNVポジショニングマトリックス、2023
• 競合シナリオ分析
  • GlobantがServiceNow Studioを立ち上げ、企業が従業員、顧客、パートナーに未来のデジタルエクスペリエンスを提供できるよう支援
  • ServiceNow、NVIDIA、Accentureが連携し、企業における生成型AIの導入を加速
  • ServiceNowがKnowledge 2023で革新的なイノベーションを発表
• 戦略分析と提言

第12章 競合ポートフォリオ

• 主要企業プロファイル
• 主要製品ポートフォリオ

LIST OF FIGURES

• FIGURE 1. SERVICENOW BUSINESS MARKET RESEARCH PROCESS
• FIGURE 2. SERVICENOW BUSINESS MARKET SIZE, 2023 VS 2030
• FIGURE 3. GLOBAL SERVICENOW BUSINESS MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2023 VS 2030 (%)
• FIGURE 5. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 6. SERVICENOW BUSINESS MARKET DYNAMICS
• FIGURE 7. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2023 VS 2030 (%)
• FIGURE 8. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 9. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
• FIGURE 10. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 11. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 12. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 13. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2023 VS 2030 (%)
• FIGURE 14. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 15. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 16. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 17. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 18. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 19. SERVICENOW BUSINESS MARKET SHARE, BY KEY PLAYER, 2023
• FIGURE 20. SERVICENOW BUSINESS MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

• TABLE 1. SERVICENOW BUSINESS MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
• TABLE 3. GLOBAL SERVICENOW BUSINESS MARKET SIZE, 2018-2023 (USD MILLION)
• TABLE 4. GLOBAL SERVICENOW BUSINESS MARKET SIZE, 2024-2030 (USD MILLION)
• TABLE 5. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2018-2023 (USD MILLION)
• TABLE 6. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2024-2030 (USD MILLION)
• TABLE 7. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 8. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 9. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY CUSTOMER SERVICE MANAGEMENT, BY REGION, 2018-2023 (USD MILLION)
• TABLE 10. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY CUSTOMER SERVICE MANAGEMENT, BY REGION, 2024-2030 (USD MILLION)
• TABLE 11. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY HR SERVICE DELIVERY, BY REGION, 2018-2023 (USD MILLION)
• TABLE 12. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY HR SERVICE DELIVERY, BY REGION, 2024-2030 (USD MILLION)
• TABLE 13. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT BUSINESS MANAGEMENT, BY REGION, 2018-2023 (USD MILLION)
• TABLE 14. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT BUSINESS MANAGEMENT, BY REGION, 2024-2030 (USD MILLION)
• TABLE 15. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT OPERATIONS MANAGEMENT, BY REGION, 2018-2023 (USD MILLION)
• TABLE 16. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT OPERATIONS MANAGEMENT, BY REGION, 2024-2030 (USD MILLION)
• TABLE 17. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT SERVICE MANAGEMENT, BY REGION, 2018-2023 (USD MILLION)
• TABLE 18. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT SERVICE MANAGEMENT, BY REGION, 2024-2030 (USD MILLION)
• TABLE 19. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SECURITY OPERATIONS, BY REGION, 2018-2023 (USD MILLION)
• TABLE 20. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SECURITY OPERATIONS, BY REGION, 2024-2030 (USD MILLION)
• TABLE 21. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 22. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 23. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY FINANCIAL SERVICES, BY REGION, 2018-2023 (USD MILLION)
• TABLE 24. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY FINANCIAL SERVICES, BY REGION, 2024-2030 (USD MILLION)
• TABLE 25. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2023 (USD MILLION)
• TABLE 26. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY GOVERNMENT, BY REGION, 2024-2030 (USD MILLION)
• TABLE 27. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2023 (USD MILLION)
• TABLE 28. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY HEALTHCARE, BY REGION, 2024-2030 (USD MILLION)
• TABLE 29. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2023 (USD MILLION)
• TABLE 30. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY MANUFACTURING, BY REGION, 2024-2030 (USD MILLION)
• TABLE 31. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY TELECOMMUNICATION, BY REGION, 2018-2023 (USD MILLION)
• TABLE 32. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY TELECOMMUNICATION, BY REGION, 2024-2030 (USD MILLION)
• TABLE 33. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 34. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 35. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 36. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 37. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2023 (USD MILLION)
• TABLE 38. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024-2030 (USD MILLION)
• TABLE 39. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 40. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 41. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 42. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 43. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 44. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 45. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 46. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 47. CANADA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 48. CANADA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 49. CANADA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 50. CANADA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 51. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 52. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 53. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 54. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 55. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 56. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 57. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 58. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 59. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2018-2023 (USD MILLION)
• TABLE 60. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2024-2030 (USD MILLION)
• TABLE 61. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 62. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 63. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 64. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 65. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2023 (USD MILLION)
• TABLE 66. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024-2030 (USD MILLION)
• TABLE 67. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 68. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 69. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 70. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 71. CHINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 72. CHINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 73. CHINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 74. CHINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 75. INDIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 76. INDIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 77. INDIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 78. INDIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 79. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 80. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 81. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 82. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 83. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 84. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 85. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 86. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 87. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 88. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 89. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 90. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 91. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 92. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 93. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 94. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 95. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 96. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 97. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 98. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 99. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 100. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 101. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 102. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 103. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 104. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 105. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 106. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 107. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 108. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 109. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 110. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 111. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 112. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 113. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 114. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 115. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 116. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 117. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 118. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 119. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2023 (USD MILLION)
• TABLE 120. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024-2030 (USD MILLION)
• TABLE 121. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 122. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 123. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 124. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 125. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 126. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 127. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 128. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 129. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 130. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 131. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 132. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 133. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 134. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 135. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 136. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 137. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 138. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 139. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 140. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 141. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 142. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 143. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 144. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 145. ITALY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 146. ITALY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 147. ITALY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 148. ITALY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 149. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 150. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 151. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 152. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 153. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 154. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 155. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 156. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 157. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 158. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 159. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 160. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 161. POLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 162. POLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 163. POLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 164. POLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 165. QATAR SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 166. QATAR SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 167. QATAR SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 168. QATAR SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 169. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 170. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 171. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 172. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 173. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 174. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 175. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 176. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 177. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 178. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 179. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 180. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 181. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 182. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 183. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 184. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 185. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 186. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 187. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 188. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 189. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 190. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 191. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 192. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 193. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 194. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 195. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 196. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 197. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 198. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 199. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 200. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 201. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2023 (USD MILLION)
• TABLE 202. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024-2030 (USD MILLION)
• TABLE 203. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
• TABLE 204. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
• TABLE 205. SERVICENOW BUSINESS MARKET SHARE, BY KEY PLAYER, 2023
• TABLE 206. SERVICENOW BUSINESS MARKET, FPNV POSITIONING MATRIX, 2023

[194 Pages Report] The ServiceNow Business Market size was estimated at USD 32.36 billion in 2023 and expected to reach USD 36.85 billion in 2024, at a CAGR 14.20% to reach USD 82.01 billion by 2030.

ServiceNow businesses offer a comprehensive suite of solutions to enhance customer experience, improve process efficiency, and drive operational performance. It enables organizations to effectively manage their daily operations and customer interactions using automation, security, and scalability. The cloud-based applications included in ServiceNow Services cover service management, workflow automation, asset tracking, data visualization, and system integrations. The need for ServiceNow platforms is increasing as organizations recognize the value of digital transformation across various business functions. By leveraging ServiceNow services, organizations streamline their processes, gain valuable insights, achieve a unified platform for efficient operations, and empower organizations to deliver exceptional service and optimize their overall performance. However, organizations face challenges due to complex customization requirements or a lack of internal expertise when implementing ServiceNow. In addition, end-users also pose issues related to data security and compliance. Organizations are emphasizing enhancing customer services and experiences, driving the adoption of ServiceNow to improve customer satisfaction and loyalty. Additionally, ServiceNow platforms are backed by robust integration capabilities, allowing seamless connectivity with other systems and applications. Organizations are increasingly investing in ServiceNow platform innovation to stay ahead of evolving business needs, leveraging advancements in user experience, automation, AI integration, and data analytics.

Services: Increasing demand for ServiceNow business for IT service management

ServiceNow's IT service management services help organizations streamline their IT service operations by automating service requests, incident management, problem management, change management, and asset management. IT operation management optimizes IT infrastructure and functions such as event management, infrastructure discovery, cloud management, service mapping, and operational intelligence. This service enables organizations to align IT initiatives with business goals, including project portfolio management, demand management, resource management, and financial management. On the other hand, customer service management focuses on enhancing customer experiences and improving service delivery, such as case management, self-service portals, knowledge management, and omnichannel support to deliver personalized and efficient customer service to gain customer satisfaction and loyalty. HR service delivery services help organizations streamline and automate HR processes such as employee self-service, case management, onboarding/offboarding workflows, and HR knowledge management. Security operations services have emerged to be an essential aspect as they focus on enhancing security incident response and threat intelligence, including features such as security incident management, vulnerability response, threat intelligence, and security orchestration and automation to identify and respond to security incidents effectively, proactively mitigate vulnerabilities, and streamline security operations.

End-User: Expanding the application of ServiceNow business in financial services

The ServiceNow business offers patient management for improving patient experiences and IT operations management for ensuring the availability and performance of critical systems. In the financial service sector, ServiceNow offers risk management, regulatory compliance, and customer service management to improve operational efficiency. The platform enables manufacturers to automate processes and enhance collaboration between production departments. ServiceNow solutions also conducts asset, supply chain, quality, and facilities management to ensure smooth production processes. The IT sector can utilize ServiceNow to enhance network operations to deliver reliable services. The ServiceNow business provides the capabilities for IT service management, case management, security operations, and managing citizen portals.

Regional Insights

ServiceNow business has observed a large customer base across the Americas, driven by the exponential technological advancements in the IT, finance, healthcare, and government sectors. The market has witnessed several collaborations with a vast network of partners, including U.S. and Canadian consulting firms, system integrators, and managed service providers. The Asia-Pacific also has the presence of a rising number of partners who are serving ServiceNow solutions for enterprises meeting digital transformation initiatives. The business has made significant investments in expanding operations, sales, and partnerships across India, China, Japan, South Korea, Thailand, and Australia for catering to small and medium enterprises. Many well-known organizations have formed alliances with ServiceNow solutions, providing industry-specific solutions and frameworks addressing the requirements of different sectors. The European region has raised strict guidelines regarding the security of the users of ServiceNow, which has encouraged the introduction of compliant solutions. The business has been working towards considering legal, technical, and organizational safeguards to offer customers products that meet their compliance obligations.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the ServiceNow Business Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the ServiceNow Business Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the ServiceNow Business Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Atos SE, Birlasoft, Capgemini SE, Cask LLC, CDW LLC., CGI Group Inc, Cognizant Technology Solutions Corporation, Deloitte Touche Tohmatsu Limited, DXC Technology Company, Ernst & Young Global Limited, Fujitsu Limited, GlideFast Consulting LLC, HCL Technologies Ltd, Hexaware Technologies Limited., Hitachi, Ltd., Infosys Limited, International Business Machines Corporation, KPMG International Limited, LTIMindtree Limited, Nagarro Software Pvt. Ltd., NTT DATA Corporation, ServiceNow, Inc., T-Systems International GmbH, Tech Mahindra Limited., TEKsystems Global Services, LLC, Unisys Corporation, Virtusa Corporation, Wipro Limited, and World Wide Technology.

Market Segmentation & Coverage

This research report categorizes the ServiceNow Business Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Services
  • Customer Service Management
  • HR Service Delivery
  • IT Business Management
  • IT Operations Management
  • IT Service Management
  • Security Operations

• End-User
  • Financial Services
  • Government
  • Healthcare
  • Manufacturing
  • Telecommunication

• Region
  • Americas
    • Argentina
    • Brazil
    • Canada
    • Mexico
    • United States
      • California
      • Florida
      • Illinois
      • New York
      • Ohio
      • Pennsylvania
      • Texas
  • Asia-Pacific
    • Australia
    • China
    • India
    • Indonesia
    • Japan
    • Malaysia
    • Philippines
    • Singapore
    • South Korea
    • Taiwan
    • Thailand
    • Vietnam

• Europe, Middle East & Africa
  • Denmark
  • Egypt
  • Finland
  • France
  • Germany
  • Israel
  • Italy
  • Netherlands
  • Nigeria
  • Norway
  • Poland
  • Qatar
  • Russia
  • Saudi Arabia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Arab Emirates
  • United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.

2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.

3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.

4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.

5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the ServiceNow Business Market?

2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the ServiceNow Business Market?

3. What are the technology trends and regulatory frameworks in the ServiceNow Business Market?

4. What is the market share of the leading vendors in the ServiceNow Business Market?

5. Which modes and strategic moves are suitable for entering the ServiceNow Business Market?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing need for ServiceNow platforms as a digital transformation strategy for varied business functions
    • 5.1.1.2. Growing demand for streamlined IT service & operation management
    • 5.1.1.3. Rising focus on improving customer services and experiences
  • 5.1.2. Restraints
    • 5.1.2.1. Complexities associated with the integration of the ServiceNow platform with existing systems
  • 5.1.3. Opportunities
    • 5.1.3.1. Ongoing development and expansion of the ServiceNow platforms
    • 5.1.3.2. Growing emphasis on employee experience and HR service delivery
  • 5.1.4. Challenges
    • 5.1.4.1. Issues associated with the data security and compliance measures
• 5.2. Market Segmentation Analysis
  • 5.2.1. Services: Increasing demand for ServiceNow business for IT service management
  • 5.2.2. End-User: Expanding the application of ServiceNow business in financial services
• 5.3. Market Disruption Analysis
• 5.4. Porter's Five Forces Analysis
  • 5.4.1. Threat of New Entrants
  • 5.4.2. Threat of Substitutes
  • 5.4.3. Bargaining Power of Customers
  • 5.4.4. Bargaining Power of Suppliers
  • 5.4.5. Industry Rivalry
• 5.5. Value Chain & Critical Path Analysis
• 5.6. Pricing Analysis
• 5.7. Technology Analysis
• 5.8. Patent Analysis
• 5.9. Trade Analysis
• 5.10. Regulatory Framework Analysis

6. ServiceNow Business Market, by Services

• 6.1. Introduction
• 6.2. Customer Service Management
• 6.3. HR Service Delivery
• 6.4. IT Business Management
• 6.5. IT Operations Management
• 6.6. IT Service Management
• 6.7. Security Operations

7. ServiceNow Business Market, by End-User

• 7.1. Introduction
• 7.2. Financial Services
• 7.3. Government
• 7.4. Healthcare
• 7.5. Manufacturing
• 7.6. Telecommunication

8. Americas ServiceNow Business Market

• 8.1. Introduction
• 8.2. Argentina
• 8.3. Brazil
• 8.4. Canada
• 8.5. Mexico
• 8.6. United States

9. Asia-Pacific ServiceNow Business Market

• 9.1. Introduction
• 9.2. Australia
• 9.3. China
• 9.4. India
• 9.5. Indonesia
• 9.6. Japan
• 9.7. Malaysia
• 9.8. Philippines
• 9.9. Singapore
• 9.10. South Korea
• 9.11. Taiwan
• 9.12. Thailand
• 9.13. Vietnam

10. Europe, Middle East & Africa ServiceNow Business Market

• 10.1. Introduction
• 10.2. Denmark
• 10.3. Egypt
• 10.4. Finland
• 10.5. France
• 10.6. Germany
• 10.7. Israel
• 10.8. Italy
• 10.9. Netherlands
• 10.10. Nigeria
• 10.11. Norway
• 10.12. Poland
• 10.13. Qatar
• 10.14. Russia
• 10.15. Saudi Arabia
• 10.16. South Africa
• 10.17. Spain
• 10.18. Sweden
• 10.19. Switzerland
• 10.20. Turkey
• 10.21. United Arab Emirates
• 10.22. United Kingdom

11. Competitive Landscape

• 11.1. Market Share Analysis, 2023
• 11.2. FPNV Positioning Matrix, 2023
• 11.3. Competitive Scenario Analysis
  • 11.3.1. Globant Launches ServiceNow Studio to Help Companies Deliver Digital Experiences of the Future for Employees, Customers, and Partners
  • 11.3.2. ServiceNow, NVIDIA, and Accenture Team to Accelerate Generative AI Adoption for Enterprises
  • 11.3.3. ServiceNow unveils transformative innovations at Knowledge 2023
• 11.4. Strategy Analysis & Recommendation

12. Competitive Portfolio

• 12.1. Key Company Profiles
• 12.2. Key Product Portfolio