表紙
市場調査レポート

世界のITSM(ITサービスマネジメント)市場の予測

Global ITSM Market 2014-2018

発行 TechNavio (Infiniti Research Ltd.) 商品コード 316423
出版日 ページ情報 英文 92 Pages
即納可能
価格
本日の銀行送金レート: 1USD=105.69円で換算しております。
Back to Top
世界のITSM(ITサービスマネジメント)市場の予測 Global ITSM Market 2014-2018
出版日: 2014年10月15日 ページ情報: 英文 92 Pages
概要

ここ数年のITSM(ITサービスマネジメント)市場は変化の渦中にあります。ITSMの高度化は進んでいるものの、顧客の求める要望もますます複雑化しており、従来からのIT管理の方法ではそれらの要望を満たすことが困難となっています。今日のITマネジメントにおいては、問題解決だけでは十分といえず、低コストでカスタマーエクスペリエンスを改善する能力も必要とされています。2013年から2018年にかけて、同市場は6.80%のCAGRで成長すると予測されています。

当レポートでは、世界のITSM(ITサービスマネジメント)市場について調査し、市場規模の推移と予測、用途別の詳細内訳、地域および主要国別の動向、市場への各種影響因子の分析、主要事業者の取り組み、プロファイルなどをまとめています

第1章 エグゼクティブサマリー

第2章 略語リスト

第3章 調査範囲

  • 市場概要
  • 主な製品

第4章 市場調査手法

  • 市場調査プロセス
  • 調査手法

第5章 イントロダクション

第6章 市場情勢

  • 市場概要
  • 市場規模・予測
  • ファイブフォース分析

第7章 用途別市場

  • 世界のITSM市場:用途別
  • 構成管理
    • 市場規模・予測
  • アベイラビリティ・パフォーマンス管理
    • 市場規模・予測
  • ネットワーク管理
    • 市場規模・予測
  • アプリケーションパフォーマンス管理
    • 市場規模・予測
  • DBMS
    • 市場規模・予測
  • ジョブスケジューリング
    • 市場規模・予測
  • ITサービスデスク
    • 市場規模・予測
  • IT資産管理
    • 市場規模・予測

第8章 エンドユーザー別市場

  • 世界のITSM市場:エンドユーザー別

第9章 地域別市場

  • 世界のITSM市場:地域別

第10章 主要国市場

  • 米国
  • ドイツ
  • 日本

第11章 購入基準

第12章 市場成長因子

第13章 成長因子とその影響

第14章 市場の課題

第15章 成長因子と課題の影響

第16章 市場動向

第17章 動向とその影響

第18章 ベンダー情勢

  • 競合シナリオ
    • 主なニュース
    • M&A
  • 市場シェア分析
  • その他の有力ベンダー
    • Cherwell Software
    • EMC Infra
    • Epicor
    • FrontRange
    • ServiceNow
    • SunView
    • SysAid Technologies Ltd.
    • Vivantio

第19章 主要ベンダーの分析

  • IBM
  • CA Technologies
  • BMC
  • Microsoft
  • Hewlett-Packard
    • 主要データ
    • 事業概要
    • 事業区分別収益
    • 地域別収益
    • 事業戦略
    • 最近の発展動向
    • SWOT分析、など

第20章 本シリーズのその他のレポート

図表

目次
Product Code: IRTNTR4233

About IT Service Management

IT Service Management (ITSM) is a process that intends to align the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. ITSM focuses on the delivery of end-to-end services using the best practice models, rather than managing each IT component separately. The ITSM market has undergone a transformation in recent years. IT management solutions have become increasingly sophisticated in their approach. Customer expectations have also grown more complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost.

TechNavio's analysts forecast the Global ITSM market to grow at a CAGR of 6.80 percent over the period 2013-2018.

Covered in this Report

The Global ITSM market can be segmented into eight categories on the basis of its application: Configuration Management, IT Service Desk, IT Asset Management, Application Performance Management, Availability and Performance Management, Network Management, Job Scheduling, and Database Management System. The report also discusses in detail the market growth prospects for each of these segments and also segments the market based on its end-users. It gives a detailed analysis of the market landscape and its growth prospects in the coming years.

TechNavio's report, Global IT Service Management (ITSM) Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers in detail the key leading vendors in the market and a quick understanding of other prominent vendors operating in this market. It also gives an understanding of the market segmentation based on geography.

Key Regions

  • Americas
  • APAC
  • EMEA

Key Vendors

  • BMC Software
  • CA Technologies
  • HP
  • IBM
  • Microsoft

Other Prominent Vendors

  • Absolute Software
  • Axios Systems
  • Cherwell Software
  • Citrix Systems
  • Compuware
  • EasyVista
  • EMC
  • Epicor Software
  • FrontRange Solutions
  • Fujitsu
  • helpLine
  • Hitachi
  • Hornbill
  • LANDESK Software
  • NetScoutSystems
  • Oracle
  • Samanage
  • Serena Software
  • ServiceNow
  • Sunrise Software
  • SunView Software
  • Symantec
  • SysAid Technologies
  • TOPdesk
  • Vivantio
  • Vmware
  • Zendesk
  • Zoho

Market Driver

  • Demand to Automate Routine Processes

For a full, detailed list, view our report

Market Challenge

  • Lack of Transparency in SLAs

For a full, detailed list, view our report

Market Trend

  • Increasing Popularity of ITSM among SMEs

For a full, detailed list, view our report

Key Questions Answered in this Report

  • What will the market size be in 2018 and what will the growth rate be
  • What are the key market trends
  • What is driving this market
  • What are the challenges to market growth
  • Who are the key vendors in this market space
  • What are the market opportunities and threats faced by the key vendors
  • What are the strengths and weaknesses of the key vendors

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market Overview
  • 03.2. Product Offerings

04. Market Research Methodology

  • 04.1. Market Research Process
  • 04.2. Research Methodology

05. Introduction

06. Market Landscape

  • 06.1. Market Overview
  • 06.2. Market Size and Forecast
  • 06.3. Five Forces Analysis

07. Market Segmentation by Application

  • 07.1. Global ITSM Market by Application
  • 07.2. Global ITSM Market by Configuration Management
    • 07.2.1. Market Size and Forecast
  • 07.3. Global ITSM Market by Availability and Performance Management
    • 07.3.1. Market Size and Forecast
  • 07.4. Global ITSM Market by Network Management
    • 7.4.1. Market Size and Forecast
  • 07.5. Global ITSM Market by Application Performance Management
    • 07.5.1. Market Size and Forecast
  • 07.6. Global ITSM Market by DBMS
    • 07.6.1. Market Size and Forecast
  • 07.7. Global ITSM Market by Job Scheduling
    • 07.7.1. Market Size and Forecast
  • 07.8. Global ITSM Market by IT Service Desk
    • 07.8.1. Market Size and Forecast
  • 07.9. Global ITSM Market by IT Asset Management
    • 07.9.1. Market Size and Forecast

08. Market Segmentation by End-users

  • 08.1. Global ITSM Market by End-users

09. Geographical Segmentation

  • 09.1. Global ITSM Market by Geographical Segmentation

10. Key Leading Countries

  • 10.1. USA
  • 10.2. Germany
  • 10.3. Japan

11. Buying Criteria

12. Market Growth Drivers

13. Drivers and their Impact

14. Market Challenges

15. Impact of Drivers and Challenges

16. Market Trends

17. Trends and their Impact

18. Vendor Landscape

  • 18.1. Competitive Scenario
    • 18.1.1. Key News
    • 18.1.2. Mergers and Acquisitions
  • 18.2. Market Share Analysis 2013
  • 18.3. Other Prominent Vendors
    • 18.3.1. Cherwell Software
    • 18.3.2. EMC Infra
    • 18.3.3. Epicor
    • 18.3.4. FrontRange
    • 18.3.5. ServiceNow
    • 18.3.6. SunView
    • 18.3.7. SysAid Technologies Ltd.
    • 18.3.8. Vivantio

19. Key Vendor Analysis

  • 19.1. International Business Machines Corp.
    • 19.1.1. Key Facts
    • 19.1.2. Business Description
    • 19.1.3. Business Segmentation
    • 19.1.4. Revenue Segmentation by Business Segments
    • 19.1.5. Revenue Segmentation by Business Operation
    • 19.1.6. Revenue Comparison of Business Segments 2012 and 2013
    • 19.1.7. Revenue Segmentation by Geography
    • 19.1.8. Business Strategy
    • 19.1.9. Key Developments
    • 19.1.10. SWOT Analysis
  • 19.2. CA Technologies
    • 19.2.1. Key Facts
    • 19.2.2. Business Overview
    • 19.2.3. Business Segmentation by Revenue 2013
    • 19.2.4. Business Segmentation by Revenue 2012 and 2013
    • 19.2.5. Geographical Segmentation by Revenue 2013
    • 19.2.6. Business Strategy
    • 19.2.7. Recent Developments
    • 19.2.8. SWOT Analysis
  • 19.3. BMC
    • 19.3.1. SWOT Analysis
  • 19.4. Microsoft
    • 19.4.1. Key Facts
    • 19.4.2. Business Overview
    • 19.4.3. Business Segmentation by Revenue 2013
    • 19.4.4. Business Segmentation by Revenue 2012 and 2013
    • 19.4.5. Geographical Segmentation by Revenue 2013
    • 19.4.6. Business Strategy
    • 19.4.7. Recent Developments
    • 19.4.8. SWOT Analysis
  • 19.5. Hewlett-Packard
    • 19.5.1. Key Facts
    • 19.5.2. Business Overview
    • 19.5.3. Business Segmentation by Revenue 2013
    • 19.5.4. Business Segmentation by Revenue 2012 and 2013
    • 19.5.5. Geographical Segmentation by Revenue 2013
    • 19.5.6. Business Strategy
    • 19.5.7. Recent Developments
    • 19.5.8. SWOT Analysis

20. Other Reports in this Series

List of Exhibits:

  • Exhibit 1: Market Research Methodology
  • Exhibit 2: Global ITSM Market Overview
  • Exhibit 3: Global ITSM Market, 2013-2018 (US$ billion)
  • Exhibit 4: Global ITSM Market Segmentation by Application, 2013
  • Exhibit 5: Global ITSM Market Segmentation by Application, 2013 and 2018
  • Exhibit 6: Global Configuration Management Market 2013-2018 (US$ billion)
  • Exhibit 7: Global Availability and Performance Management Market 2013-2018 (US$ billion)
  • Exhibit 8: Global Network Management Market 2013-2018 (US$ billion)
  • Exhibit 9: Global Application Performance Management Market 2013-2018 (US$ billion)
  • Exhibit 10: Global DBMS Market 2013-2018 (US$ billion)
  • Exhibit 11: Global Job Scheduling Market 2013-2018 (US$ billion)
  • Exhibit 12: Global IT Service Desk Market 2013-2018 (US$ billion)
  • Exhibit 13: Global IT Asset Management Market 2013-2018 (US$ billion)
  • Exhibit 14: Global ITSM Market Segmentation by End-users, 2013
  • Exhibit 15: Global ITSM Market Segmentation by Geography 2013
  • Exhibit 16: Global ITSM Market Segmentation by Vendors, 2013
  • Exhibit 17: Business Segmentation of IBM Corp.
  • Exhibit 18: Revenue Segmentation of IBM Corp. 2013
  • Exhibit 19: Revenue Segmentation of IBM Corp. 2013
  • Exhibit 20: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
  • Exhibit 21: Revenue Segmentation of IBM Corp. by Geography 2013
  • Exhibit 22: CA Technologies: Business Segmentation by Revenue 2013
  • Exhibit 23: CA Technologies: Business Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 24: CA Technologies: Geographical Segmentation by Revenue 2013
  • Exhibit 25: Microsoft: Business Segmentation by Revenue 2013
  • Exhibit 26: Microsoft: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
  • Exhibit 27: Microsoft: Geographical Segmentation by Revenue 2013
  • Exhibit 28: Hewlett-Packard: Business Segmentation by Revenue 2013
  • Exhibit 29: Hewlett-Packard: Business Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 30: Hewlett-Packard: Geographical Segmentation by Revenue 2013
Back to Top