ITSM (ITサービスマネジメント) の世界市場の予測：2016〜2020年

ITサービスマネジメント (ITSM) とは、ITツールの設置・導入により、企業の中に最高品質のITサービスを提供するプロセスを指します。ITSMでは、個々のIT設備を別々に管理する代わりに、ベストプラクティスを踏まえた包括的なサービスを提供しています。世界のITMS市場は2016〜2020年にかけて、7.78%のCAGR (複合年間成長率) で成長する見通しです。

当レポートでは、世界のITサービスマネジメント (ITSM) 市場について調査し、市場規模の推移と予測、用途別・エンドユーザー別の詳細内訳、地域および主要国別の動向、市場への各種影響因子の分析、主要事業者の取り組み、プロファイルなどをまとめています

第1章 エグゼクティブ・サマリー

• 分析結果の概略

第2章 分析範囲

• 分析概要
• 大手ベンダーの主要サービス

第3章 市場分析の手法

• 分析手法
• 経済指標

第4章 イントロダクション

• 市場動向の概略
• 市場概要

第5章 市場環境

• 世界のITSM市場：用途別

第6章 ITサービスマネジメントの世界市場：用途別の市場区分

• 構成管理
• 可用性 (アベイラビリティ)・性能管理
• ネットワーク管理
• アプリケーションパフォーマンス管理
• DBMS (データベース管理システム)
• その他

第7章 ITサービスマネジメントの世界市場：エンドユーザー別の市場区分

第8章 ITサービスマネジメントの世界市場：地域区分

• 世界のITSM市場：地域別

第9章 ITサービスマネジメントの世界市場：促進要因

第10章 促進要因の影響力

第11章 ITサービスマネジメントの世界市場：課題

第12章 促進要因・課題の影響力

第13章 ITサービスマネジメントの世界市場：動向

第14章 ベンダー環境

• 競争シナリオ
• その他の有力ベンダー

第15章 主要ベンダーの分析

• BMC Software
• CA Technologies
• HP
• IBM

第16章 付録

• 略語集

第17章 Technavioについて

• Exhibit 01: Product offerings
• Exhibit 02: ITSM market overview
• Exhibit 03: Global ITSM market 2015-2020 ($ billions)
• Exhibit 04: Global ITSM market by application 2015
• Exhibit 05: Global configuration management market 2015-2020 ($ billions)
• Exhibit 06: Global availability and performance management market 2015-2020 ($ billions)
• Exhibit 07: Global network management market 2015-2020 ($ billions)
• Exhibit 08: Global application performance management market 2015-2020 ($ billions)
• Exhibit 09: Global DBMS market 2015-2020 ($ billions)
• Exhibit 10: Global ITSM market by end-user
• Exhibit 11: Global ITSM market by geography 2015
• Exhibit 12: Impact of drivers
• Exhibit 13: Impact of drivers and challenges
• Exhibit 14: Other prominent vendors
• Exhibit 15: BMC Software: Product categories
• Exhibit 16: BMC Software: product
• Exhibit 17: BMC Software: solutions
• Exhibit 18: Recent developments
• Exhibit 19: CA Technologies: Business segmentation 2015 by revenue
• Exhibit 20: CA Technologies: Business segmentation by revenue 2014 and 2015 ($ millions)
• Exhibit 21: CA Technologies: Geographical segmentation by revenue 2015
• Exhibit 22: CA Technologies: products
• Exhibit 23: Recent developments
• Exhibit 24: HP: Business segmentation by revenue 2014
• Exhibit 25: HP: Business segmentation by revenue 2013 and 2014
• Exhibit 26: HP: Geographical segmentation by revenue 2014
• Exhibit 27: HP: Solutions, products, and services
• Exhibit 28: Recent developments
• Exhibit 29: IBM: product portfolio
• Exhibit 30: IBM: services
• Exhibit 31: IBM: Business segmentation by revenue 2014
• Exhibit 32: Global Technology Services (GTS) segment by revenue 2013 and 2014
• Exhibit 33: Global Business Services segment (GBS) by revenue 2013 and 2014
• Exhibit 34: IBM: ITSM products
• Exhibit 35: IBM: ITSM services
• Exhibit 36: Recent developments

About Information Technology Service Management

ITSM is a process that adopts and implements IT tools to deliver top-quality IT services in an organization. These tools are provided through people, processes, and technologies. ITSM delivers end-to-end services using best practice models, instead of managing each IT component separately.

Technavio's analysts forecast the global information technology service management (ITSM) market to grow at a CAGR of 7.78% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global information technology service management (ITSM) market for 2016-2020. To calculate the market size, the report considers the revenue generated from ITSM tools provided to companies physically, virtually, and over cloud environments.

The market is divided into the following segments based on geography:

• Americas
• APAC
• EMEA

Technavio's report, Global Information Technology Service Management (ITSM) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

• BMC Software
• CA Technologies
• HP
• BM

Other Prominent Vendors

• Absolute Software
• Axios Systems
• Cherwell Software
• Citrix Systems
• Compuware
• EasyVista
• EMC Infra
• Epicor Software
• FrontRange Solutions
• Fujitsu
• HEAT Software
• Hornbill
• LANDesk Software
• ManageEngine
• Microsoft
• OMNINET
• Oracle
• SAManage
• Serena Software
• ServiceNow
• Sunrise Software
• SunView Software
• Symantec
• SysAid Technologies
• TCS
• TOPdesk
• Vivantio
• VMware
• VMware

Market driver

• Need to reduce IT costs while gaining flexibility
• For a full, detailed list, view our report

Market challenge

• Lack of quality standards in SLAs
• For a full, detailed list, view our report

Market trend

• Increased adoption of third platform
• For a full, detailed list, view our report

Key questions answered in this report

• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

PART 01: Executive summary

• Highlights

PART 02: Scope of the report

• Market overview
• Top-vendor offerings

PART 03: Market research methodology

• Research methodology
• Economic indicators

PART 04: Introduction

• Key market highlights
• Market overview

PART 05: Market landscape

• Global ITSM market by application

PART 06: Market segmentation by application

• Global configuration management market
• Global availability and performance management market
• Global network management market
• Global application performance management market
• Global (database management system) DBMS market
• Others
• Global ITSM market by end-user

PART 07: Market segmentation by end-user

PART 08: Geographical segmentation

• Global ITSM market by geography

PART 09: Market drivers

PART 10: Impact of drivers

PART 11: Market challenges

PART 12: Impact of drivers and challenges

PART 13: Market trends

PART 14: Vendor landscape

• Competitive scenario
• Other prominent vendors

PART 15: Key vendor analysis

• BMC Software
• CA Technologies
• HP
• IBM

PART 16: Appendix

• List of abbreviations

PART 17: Explore Technavio