ITサービス管理市場：コンポーネント別、展開別、組織規模別、業界別-2025年～2030年の世界予測

ITサービス管理市場は2024年に115億1,000万米ドルとなり、2025年には140億3,000万米ドル、CAGR 22.61％で成長し、2030年には391億4,000万米ドルに達すると予測されています。

エグゼクティブサマリー：ITサービス管理情勢の導入

ITサービスマネジメント（ITSM）の状況は、急速な技術革新と市場の期待の高まりに適応しながら、大きく進化しています。今日のダイナミックなビジネス環境では、ITSMは単に技術を管理するだけでなく、戦略、オペレーション、イノベーションを包括的なビジネス目標に確実に合致させることが重要です。本稿では、ITSMの深みとニュアンスを掘り下げるエグゼクティブサマリーとして、産業を形成している変革的なシフト、詳細なセグメンテーション洞察、地域による視点、主要企業の視点を明確に提示します。

イントロダクションでは、ITSMの進化の背後にある中核的な推進力を検証することで、舞台を整えています。デジタルトランスフォーメーションイニシアチブの台頭、技術導入の加速ペース、運用パフォーマンスを最適化する合理化ソリューションへの需要。これらの要因によって、俊敏なサービス提供とプロアクティブな問題解決に戦略的な重点を置いた、IT資産の管理における微妙な視点がもたらされています。本レポートを通じて、産業のリーダーや意思決定者は、現在の課題、新たな動向、持続的な成長とサービス提供の強化を確保するために必要な実行可能なステップを明確にすることができます。

過去の実績と新たな市場動向の両方を分析することで、まず現在の状況を理解し、その上で詳細なセグメンテーションと地域分析を行う構成となっています。この包括的なアプローチは、今日の競合情勢に不可欠な改善セグメントや戦略的介入セグメントの特定に役立ちます。

ITサービス管理市場の変革

大きな変化によりITサービスマネジメントは再定義され、このセクタ全体に変化をもたらしています。この変革は、先端技術の統合、クラウドとハイブリッドソリューションへの軸足、サービスデリバリー全体におけるアジャイルプラクティスの採用の増加など、いくつかの重要な力学によって証明されています。こうした変化により、企業がサービス管理に取り組む方法が再構築され、イノベーションが促進され、業務効率が向上しています。

組織は、自動化、ロボット工学、人工知能を活用して、従来のITSMフレームワークを拡大しています。この進化により、予知保全戦略の強化、解決時間の短縮、サービス中断の管理に対するより積極的なアプローチが実現しました。また、ユーザーエクスペリエンスの向上とリアルタイム分析の登場により、企業はより多くの情報に基づいた戦略的意思決定を行うことができるようになりました。

さらに、純粋なリアクティブモデルからプロアクティブで継続的な改善フレームワークへの移行により、企業はニーズを予測し、問題が深刻化する前に対処できるようになりました。ITオペレーションとビジネス目標との融合は、技術と顧客要求とのより良い整合性をもたらし、最終的に競争優位性を高めることになりました。このような産業全体の変化により、技術・リーダーは俊敏性と対応力を維持し、進化する顧客の期待や業務上の課題に対応するため、常に戦略を革新し、調整することが求められています。

市場を牽引する主要セグメンテーション洞察

セグメンテーション洞察は、ITサービスマネジメント市場に影響を与える多様な要因の詳細な理解を記載しています。コンポーネントの観点から、市場はまずサービスとソリューションに分けられます。サービスセグメントは、さらにマネージドサービスとプロフェッショナルサービスに分けられ、企業のニーズに特化し、カスタマイズ型サポートを提供する傾向が強調されています。逆にソリューションセグメントは、ITプロセスを合理化する包括的なソフトウェアツールのニーズを反映して、構成・変更管理ソリューション、サービスデスクソリューション、サービスポートフォリオ管理に区分されます。

さらに、展開モデルに基づいてセグメントを分析すると、オンクラウドベースのサービスとオンプレミスのソリューションの両方の重要性が高まっていることがわかる。この二項対立は、拡大性と柔軟性を原動力とするクラウド技術への依存を示す一方で、特定の状況におけるオンプレミスシステムの関連性も認めています。また、市場セグメンテーションは組織規模別に大企業と中堅・中小企業に分類されており、さまざまな規模の企業が、優先順位や予算を考慮しながらどのようにITSMに取り組んでいるかを示しています。

さらに、業種別セグメンテーションによって、さらなる洞察が得られます。銀行、金融サービス、保険、医療などのセクタでは、特化したITSM戦略の必要性を促す特注の課題が存在します。同様に、メディア産業、小売業、通信、旅行・ホスピタリティのセグメントでは、先進的コンプライアンス基準から革新的な顧客接点プラットフォームまで、多様な要件が存在します。このようなセグメンテーションの視点をより広い物語に融合させることで、各市場セグメントのユニークな要求を満たすためには、テーラーメイドのITSMソリューションが不可欠であることが明らかになり、それによって多様な産業全体の効率性と戦略的な整合性が促進されます。

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • 日常的なITプロセスの自動化と運用効率の向上への移行が拡大
    • クラウドベースのサービスの導入が増加し、堅牢なITサービス管理ソリューションが必要になった
    • リモートワークの動向とモバイルデバイスの普及により、柔軟なITSMソリューションの必要性が高まっている
  • 抑制要因
    • 既存のシステムやプロセスとの統合の複雑さによりITサービス管理の有効性が制限される
  • 機会
    • 運用効率の向上とコスト削減を実現するAI駆動型ITSMソリューションの開発
    • マルチチャネルサポートシステムをITSMに組み込み、シームレスな顧客サービスエクスペリエンスを提供
  • 課題
    • IT産業におけるサイバー脅威の増加の中でデータセキュリティの懸念に対処する
• 市場セグメンテーション分析
  • コンポーネント：組織によるマネージドサービスへの適応性
  • 展開：運用効率とコスト効率を考慮し、クラウド上での導入を優先
  • 組織規模：クラウドベースの導入に意欲的な中小企業
  • 業界：銀行、金融サービス、保険産業における先進的セキュリティの使いやすさへの採用が増加
• ポーターのファイブフォース分析
• PESTEL分析
  • 政治
  • 経済
  • 社会
  • 技術
  • 法律
  • 環境

第6章 ITサービス管理市場：コンポーネント別

• イントロダクション
• サービス
  • マネージドサービス
  • 専門サービス
• ソリューション
  • 構成と変更管理ソリューション
  • サービスデスクソリューション
  • サービスポートフォリオ管理

第7章 ITサービス管理市場：展開別

• イントロダクション
• クラウドベースのサービス
• オンプレミス

第8章 ITサービス管理市場：組織規模別

• イントロダクション
• 大企業
• 中小企業

第9章 ITサービス管理市場：業界別

• イントロダクション
• 銀行、金融サービス、保険（BFSI）
• 医療
• メディア産業
• 小売
• 通信
• 旅行とホスピタリティ

第10章 南北アメリカのITサービス管理市場

• イントロダクション
• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第11章 アジア太平洋のITサービス管理市場

• イントロダクション
• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第12章 欧州・中東・アフリカのITサービス管理市場

• イントロダクション
• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第13章 競合情勢

• 市場シェア分析、2024年
• FPNVポジショニングマトリックス、2024年
• 競合シナリオ分析
• 戦略分析と提言

企業一覧

• 4me, Inc.
• Atlassian Corporation PLC
• AutomationEdge Pvt. Ltd.
• BMC Software, Inc.
• Broadcom Inc.
• Cisco Systems, Inc.
• Citrix by Cloud Software Group, Inc.
• ClickUp Service
• Freshworks Inc.
• Halo Service Desk
• Hewlett Packard Enterprise Company
• Hornbill Corporate Limited
• International Business Machines Corporation
• ITarian LLC
• Ivanti, Inc.
• Kaseya Inc.
• Microsoft Corporation
• NinjaOne, LLC
• Open Text Corporation
• Oracle Corporation
• Rworks, Inc.
• Serviceaide, Inc.
• ServiceNow, Inc.
• SolarWinds Corporation
• SymphonyAI Summit
• SysAid Technologies Ltd.
• Tata Consultancy Services Limited
• TeamDynamix
• TOPdesk Nederland BV
• Vivantio Holdings Inc.
• Wipro Limited
• Zendesk, Inc.

LIST OF FIGURES

• FIGURE 1. IT SERVICE MANAGEMENT MARKET MULTI-CURRENCY
• FIGURE 2. IT SERVICE MANAGEMENT MARKET MULTI-LANGUAGE
• FIGURE 3. IT SERVICE MANAGEMENT MARKET RESEARCH PROCESS
• FIGURE 4. IT SERVICE MANAGEMENT MARKET SIZE, 2024 VS 2030
• FIGURE 5. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 6. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 7. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 8. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2024 VS 2030 (%)
• FIGURE 9. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 10. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2024 VS 2030 (%)
• FIGURE 11. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 12. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2024 VS 2030 (%)
• FIGURE 13. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 14. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2024 VS 2030 (%)
• FIGURE 15. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 16. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2024 VS 2030 (%)
• FIGURE 17. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 18. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY STATE, 2024 VS 2030 (%)
• FIGURE 19. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY STATE, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 20. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2024 VS 2030 (%)
• FIGURE 21. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 22. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2024 VS 2030 (%)
• FIGURE 23. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 24. IT SERVICE MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2024
• FIGURE 25. IT SERVICE MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2024

LIST OF TABLES

• TABLE 1. IT SERVICE MANAGEMENT MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2024
• TABLE 3. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 5. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 6. IT SERVICE MANAGEMENT MARKET DYNAMICS
• TABLE 7. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 8. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 12. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY CONFIGURATION & CHANGE MANAGEMENT SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICE DESK SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 15. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICE PORTFOLIO MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 16. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 17. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 18. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ON-CLOUD-BASED SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 19. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 21. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 24. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI), BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY MEDIA INDUSTRY, BY REGION, 2018-2030 (USD MILLION)
• TABLE 27. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
• TABLE 28. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 29. GLOBAL IT SERVICE MANAGEMENT MARKET SIZE, BY TRAVEL AND HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
• TABLE 30. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 31. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 32. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 33. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 34. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 35. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 36. AMERICAS IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 37. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 38. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 39. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 40. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 41. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 42. ARGENTINA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 43. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 44. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 45. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 46. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 47. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 48. BRAZIL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 49. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 50. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 51. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 52. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 53. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 54. CANADA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 55. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 56. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 57. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 58. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 59. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 60. MEXICO IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 61. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 62. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 63. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 64. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 65. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 66. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 67. UNITED STATES IT SERVICE MANAGEMENT MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 68. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 69. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 70. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 71. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 72. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 73. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 74. ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 75. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 76. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 77. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 78. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 79. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 80. AUSTRALIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 81. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 82. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 83. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 84. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 85. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 86. CHINA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 87. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 88. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 89. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 90. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 91. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 92. INDIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 93. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 94. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 95. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 96. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 97. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 98. INDONESIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 99. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 100. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 101. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 102. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 103. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 104. JAPAN IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 105. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 106. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 107. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 108. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 109. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 110. MALAYSIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 111. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 112. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 113. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 114. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 115. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 116. PHILIPPINES IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 117. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 118. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 119. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 120. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 121. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 122. SINGAPORE IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 123. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 124. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 125. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 126. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 127. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 128. SOUTH KOREA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 129. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 130. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 131. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 132. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 133. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 134. TAIWAN IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 135. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 136. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 137. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 138. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 139. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 140. THAILAND IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 141. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 142. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 143. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 144. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 145. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 146. VIETNAM IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 147. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 148. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 149. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 150. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 151. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 152. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 153. EUROPE, MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 154. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 155. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 156. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 157. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 158. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 159. DENMARK IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 160. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 161. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 162. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 163. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 164. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 165. EGYPT IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 166. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 167. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 168. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 169. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 170. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 171. FINLAND IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 172. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 173. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 174. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 175. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 176. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 177. FRANCE IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 178. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 179. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 180. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 181. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 182. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 183. GERMANY IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 184. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 185. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 186. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 187. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 188. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 189. ISRAEL IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 190. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 191. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 192. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 193. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 194. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 195. ITALY IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 196. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 197. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 198. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 199. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 200. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 201. NETHERLANDS IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 202. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 203. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 204. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 205. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 206. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 207. NIGERIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 208. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 209. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 210. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 211. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 212. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 213. NORWAY IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 214. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 215. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 216. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 217. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 218. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 219. POLAND IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 220. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 221. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 222. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 223. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 224. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 225. QATAR IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 226. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 227. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 228. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 229. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 230. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 231. RUSSIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 232. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 233. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 234. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 235. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 236. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 237. SAUDI ARABIA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 238. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 239. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 240. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 241. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 242. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 243. SOUTH AFRICA IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 244. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 245. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 246. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 247. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 248. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 249. SPAIN IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 250. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 251. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 252. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 253. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 254. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 255. SWEDEN IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 256. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 257. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 258. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 259. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 260. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 261. SWITZERLAND IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 262. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 263. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 264. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 265. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 266. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 267. TURKEY IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 268. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 269. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 270. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 271. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 272. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 273. UNITED ARAB EMIRATES IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 274. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
• TABLE 275. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 276. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 277. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
• TABLE 278. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 279. UNITED KINGDOM IT SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 280. IT SERVICE MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2024
• TABLE 281. IT SERVICE MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2024

The IT Service Management Market was valued at USD 11.51 billion in 2024 and is projected to grow to USD 14.03 billion in 2025, with a CAGR of 22.61%, reaching USD 39.14 billion by 2030.

Executive Summary: Introduction to the IT Service Management Landscape

The IT Service Management (ITSM) landscape has evolved considerably, adapting to rapid technological changes and rising market expectations. In today's dynamic business environment, ITSM is not just about managing technology, but about ensuring that the strategies, operations, and innovations are aligned with the overarching business goals. This paper provides an executive summary that delves into the depth and nuance of ITSM by presenting a clear view of transformative shifts, detailed segmentation insights, regional perspectives, and key company perspectives that are shaping the industry.

The introduction sets the stage by examining the core drivers behind ITSM evolution. We are witnessing the rise of digital transformation initiatives, the accelerated pace of technological adoption, and the demand for streamlined solutions that optimize operational performance. These factors have led to a nuanced perspective in managing IT assets with a strategic emphasis on agile service delivery and proactive problem-solving. Through this report, industry leaders and decision-makers will gain clarity on current challenges, emerging trends, and the actionable steps required to ensure sustained growth and enhanced service delivery.

By analyzing both historical performance and emerging market trends, the discussion is structured to first build an understanding of the present context, and then to build on this with detailed segmentation and regional analysis. This comprehensive approach helps in identifying areas of improvement and strategic intervention that are essential in today's competitive landscape.

Transformative Shifts in the IT Service Management Landscape

Significant shifts have redefined IT Service Management and catalyzed change across the sector. The transformation is evidenced by several key dynamics that include the integration of advanced technologies, the pivot towards cloud and hybrid solutions, and the increasing adoption of agile practices across service delivery. These changes have reshaped how businesses approach service management, fostering innovation and enhancing operational efficiencies.

Organizations are leveraging automation, robotics, and artificial intelligence to augment traditional ITSM frameworks. This evolution has resulted in enhanced predictive maintenance strategies, faster resolution times, and a more proactive approach towards managing service disruptions. Improved user experience and the advent of real-time analytics have also enabled companies to make more informed strategic decisions.

Furthermore, the shift from purely reactive models to proactive, continuous improvement frameworks has enabled companies to anticipate needs and address issues before they escalate. The convergence of IT operations with business objectives has resulted in better alignment of technology with customer demands, ultimately enhancing competitive advantage. This industry-wide shift demands that technology leaders remain agile and responsive, constantly innovating and adjusting strategies to meet evolving customer expectations and operational challenges.

Key Segmentation Insights Driving the Market

The segmentation insights provide a detailed understanding of the diverse factors that influence the IT Service Management market. From a component perspective, the market is first divided into Services and Solutions. The Services segment is further dissected into Managed Services and Professional Services, underscoring the trend toward specialized, tailored support for enterprise needs. Conversely, the Solutions segment is segmented into Configuration & Change Management Solutions, Service Desk Solutions, and Service Portfolio Management, reflecting the need for comprehensive software tools that streamline IT processes.

Additional segmentation is analyzed based on deployment models, highlighting the growing importance of both On-Cloud-Based Services and On-Premises solutions. This dichotomy illustrates the dependency on cloud technologies driven by scalability and flexibility, while still acknowledging the relevance of on-premise systems in certain contexts. The market is also segmented by organization size, bifurcating into Large Enterprises and Small & Medium Enterprises, which showcases how companies of varying scales approach ITSM with different priorities and budget considerations.

Further insights are revealed through vertical segmentation. Businesses operating in sectors such as Banking, Financial Services, and Insurance alongside Healthcare find bespoke challenges that drive the need for specialized ITSM strategies. Similarly, dynamics in the Media industry, Retail, Telecommunications, and Travel and Hospitality sectors underscore the diverse requirements that range from high compliance standards to innovative customer interfacing platforms. By melding these segmentation perspectives into a broader narrative, it becomes evident that tailored ITSM solutions are essential for meeting the unique demands of each market segment, thereby driving efficiency and strategic alignment across diverse industries.

Based on Component, market is studied across Services and Solution. The Services is further studied across Managed Services and Professional services. The Solution is further studied across Configuration & Change Management Solutions, Service Desk Solutions, and Service Portfolio Management.

Based on Deployment, market is studied across On-Cloud-Based Services and On-Premises.

Based on Organization Size, market is studied across Large Enterprises and Small & Medium Enterprises.

Based on Vertical, market is studied across Banking, Financial Services, and Insurance (BFSI), Healthcare, Media Industry, Retail, Telecommunications, and Travel and Hospitality.

Regional Insights Shaping IT Service Management Trends

In addition to segmentation by component, deployment, organization size, and verticals, regional dynamics play a pivotal role in shaping IT Service Management trends. Across the Americas, technological maturity and digital transformation efforts have propelled ITSM into a critical strategic pillar for businesses. The region's established markets benefit from robust technological ecosystems that accelerate innovation and provide a competitive edge.

In Europe, the Middle East, and Africa, regulatory frameworks and market-specific challenges foster a unique blend of traditional service management approaches intertwined with modern technologies. This region exhibits a balanced focus on maintaining legacy systems while progressively embracing digital transformation initiatives that facilitate improved service delivery and enhanced customer satisfaction.

Moving to the Asia-Pacific region, the rapid pace of economic development coupled with significant investments in technology infrastructure has driven remarkable progress in ITSM. Emerging markets in this area are embracing agile methodologies and cloud-first strategies, which support scalable and flexible service models. The integration of local innovation, combined with global best practices, has contributed to defining regional benchmarks in IT Service Management. Ultimately, the interplay of these regional dynamics underscores the necessity for customized strategies that address distinct socio-economic and regulatory environments, ensuring that ITSM practices remain resilient, responsive, and future-facing.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

Key Companies Insights in IT Service Management

Several key players stand out for their innovative approaches and significant market presence in the IT Service Management space. The landscape is enriched by companies such as 4me, Inc. and Atlassian Corporation PLC, which have been pioneers in delivering streamlined services designed to enhance operational effectiveness. By integrating cutting-edge technology with customer-centric solutions, AutomationEdge Pvt. Ltd. and BMC Software, Inc. have established themselves as frontrunners in bridging the gap between traditional IT systems and digital innovations.

Industry giants like Broadcom Inc. and Cisco Systems, Inc. have extended their influence by offering holistic solutions that cover a spectrum of ITSM needs. Citrix by Cloud Software Group, Inc. and ClickUp Service have also made significant strides by focusing on enhancing user experiences and ensuring seamless integration across platforms. Freshworks Inc. and Halo Service Desk are recognized for their user-friendly, versatile solutions that adapt to varying enterprise requirements.

This competitive environment is further shaped by major players including Hewlett Packard Enterprise Company, Hornbill Corporate Limited, and International Business Machines Corporation, whose innovative service management strategies resonate with global market demands. Companies like ITarian LLC, Ivanti, Inc., and Kaseya Inc. contribute to the evolution of ITSM, while the continued market leadership of Microsoft Corporation and NinjaOne, LLC reflects stability and forward-thinking solutions. The market environment is further enriched by other prominent organizations like Open Text Corporation, Oracle Corporation, Rworks, Inc., Serviceaide, Inc., ServiceNow, Inc., and SolarWinds Corporation, in addition to SymphonyAI Summit, SysAid Technologies Ltd., Tata Consultancy Services Limited, TeamDynamix, TOPdesk Nederland BV, Vivantio Holdings Inc., Wipro Limited, and Zendesk, Inc. Each of these companies contributes unique perspectives and technological advancements that are instrumental in shaping best practices and redefining industry standards.

The report delves into recent significant developments in the IT Service Management Market, highlighting leading vendors and their innovative profiles. These include 4me, Inc., Atlassian Corporation PLC, AutomationEdge Pvt. Ltd., BMC Software, Inc., Broadcom Inc., Cisco Systems, Inc., Citrix by Cloud Software Group, Inc., ClickUp Service, Freshworks Inc., Halo Service Desk, Hewlett Packard Enterprise Company, Hornbill Corporate Limited, International Business Machines Corporation, ITarian LLC, Ivanti, Inc., Kaseya Inc., Microsoft Corporation, NinjaOne, LLC, Open Text Corporation, Oracle Corporation, Rworks, Inc., Serviceaide, Inc., ServiceNow, Inc., SolarWinds Corporation, SymphonyAI Summit, SysAid Technologies Ltd., Tata Consultancy Services Limited, TeamDynamix, TOPdesk Nederland BV, Vivantio Holdings Inc., Wipro Limited, and Zendesk, Inc.. Actionable Recommendations for Industry Leaders

For industry leaders seeking to harness the full potential of IT Service Management, a set of actionable recommendations based on the evolving market dynamics is of paramount importance. Decision-makers should prioritize adopting a flexible ITSM strategy that integrates both on-cloud-based and on-premises solutions. This dual approach not only accommodates varying organizational requisites but also maximizes operational efficiency and scalability.

It is essential to invest in training and development programs that enhance the IT staff's proficiency, enabling them to navigate the complexities of emerging technologies. Emphasizing automation tools and proactive management systems will reduce downtime, enhance service quality, and optimize resource allocation. Leaders are encouraged to explore collaborative partnerships with vendors who provide end-to-end ITSM solutions that are tailored to specific industry needs, ranging from configuration and change management to service portfolio management.

Furthermore, integrating predictive analytics and real-time monitoring tools can drive data-driven decision-making and enable companies to pre-empt issues rather than address them post-facto. Companies should also ensure that their ITSM strategies are aligned with overall business goals by establishing clear metrics for success and operating with a customer-first mindset. By aligning technology initiatives with organizational strategies and customer expectations, businesses can accelerate their digital transformation journeys and secure a competitive advantage in an increasingly complex market landscape.

Conclusion: Charting the Future of IT Service Management

The comprehensive insights presented indicate that the IT Service Management landscape is undergoing unprecedented transformation, driven by technological innovation, regional market dynamics, and nuanced segmentation requirements. It is clear that no single solution fits all; instead, a flexible, integrated, and data-driven approach will be the cornerstone of future ITSM strategies. Decision-makers must remain agile, continuously updating their systems to incorporate evolving digital tools and best practices.

In conclusion, the ITSM market is poised for significant growth and innovation. The diversity in service components, coupled with robust regional variations and the influence of prominent industry players, underscores the critical need for customized, forward-thinking strategies. As businesses anticipate future challenges and opportunities, they must prioritize adaptability and strategic planning to stay ahead of the curve. The path forward is one of integration, deep analytical insights, and a commitment to excellence in service management, positioning companies to navigate an increasingly complex digital environment with confidence and precision.

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Growing shift toward automating routine IT processes and enhancing operational efficiencies
    • 5.1.1.2. Increased adoption of cloud-based services necessitating robust IT service management solutions
    • 5.1.1.3. Remote work trends and the proliferation of mobile devices escalating the need for flexible ITSM solutions
  • 5.1.2. Restraints
    • 5.1.2.1. Complexity of integration with existing systems and processes limiting IT service management efficacy
  • 5.1.3. Opportunities
    • 5.1.3.1. Development of AI-driven ITSM solutions to improve operational efficiency and reduce costs
    • 5.1.3.2. Incorporating multi-channel support systems into ITSM to deliver seamless customer service experiences
  • 5.1.4. Challenges
    • 5.1.4.1. Addressing data security concerns amidst increasing cyber threats in the IT industry
• 5.2. Market Segmentation Analysis
  • 5.2.1. Component: Adaptability towards managed services by organizations
  • 5.2.2. Deployment: Preferences for on-cloud deployments due to operational efficiency & cost effectiveness
  • 5.2.3. Organization Size: Inclined small & medium-sized enterprises towards cloud-based adoption
  • 5.2.4. Vertical: Increasing adoption from banking, financial services, and insurance sector for advanced security usability
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. IT Service Management Market, by Component

• 6.1. Introduction
• 6.2. Services
  • 6.2.1. Managed Services
  • 6.2.2. Professional services
• 6.3. Solution
  • 6.3.1. Configuration & Change Management Solutions
  • 6.3.2. Service Desk Solutions
  • 6.3.3. Service Portfolio Management

7. IT Service Management Market, by Deployment

• 7.1. Introduction
• 7.2. On-Cloud-Based Services
• 7.3. On-Premises

8. IT Service Management Market, by Organization Size

• 8.1. Introduction
• 8.2. Large Enterprises
• 8.3. Small & Medium Enterprises

9. IT Service Management Market, by Vertical

• 9.1. Introduction
• 9.2. Banking, Financial Services, and Insurance (BFSI)
• 9.3. Healthcare
• 9.4. Media Industry
• 9.5. Retail
• 9.6. Telecommunications
• 9.7. Travel and Hospitality

10. Americas IT Service Management Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific IT Service Management Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa IT Service Management Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. Market Share Analysis, 2024
• 13.2. FPNV Positioning Matrix, 2024
• 13.3. Competitive Scenario Analysis
  • 13.3.1. EasyVista and Xeridia partner to elevate IT service management solutions for enhanced operational efficiency and IT maturity
  • 13.3.2. BearingPoint partnered with Swish AI to transform IT service management (ITSM) by incorporating AI
  • 13.3.3. SolarWinds launches AI solution to transform IT service management
  • 13.3.4. Amdocs Completes Acquisition of TEOCO's Service Assurance Business to Help Accelerate End-to-End Network Automation
  • 13.3.5. IBM to Acquire Apptio Inc., Providing Actionable Financial and Operational Insights Across Enterprise IT
  • 13.3.6. PSG Makes Strategic Growth Investment in SaaS-based ITSM Vendor 4me
  • 13.3.7. Cisco Announces its Intent to Acquire Cloud Security Software Company Lightspin
  • 13.3.8. Hornbill partners with i3Works to spread the benefits of Enterprise Service Management in the UK
  • 13.3.9. ServiceNow Launches Major Platform Expansion with the Utah Releas
  • 13.3.10. SolarWinds Expands Customer Availability With New ITSM Data Center in Australia
  • 13.3.11. GoTo is Transforming IT Management with New Remote Monitoring & Management Features, Lays Foundation for Full ITSM Functionality
  • 13.3.12. Cisco Connects and Protects with New Cloud Tools Across Networking, Security and Operations to Provide Greater Visibility and Control Over Networks
  • 13.3.13. WhitlockIS and Freshworks Inc. partner to bring delightful IT Service Management experience to businesses in North America
  • 13.3.14. Vivantio announces Lansweeper Partnership - A Best-in-Class Solution for Asset Discovery & Inventory
  • 13.3.15. Atlassian targets ITSM with new additions to Jira Service Management
• 13.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. 4me, Inc.
• 2. Atlassian Corporation PLC
• 3. AutomationEdge Pvt. Ltd.
• 4. BMC Software, Inc.
• 5. Broadcom Inc.
• 6. Cisco Systems, Inc.
• 7. Citrix by Cloud Software Group, Inc.
• 8. ClickUp Service
• 9. Freshworks Inc.
• 10. Halo Service Desk
• 11. Hewlett Packard Enterprise Company
• 12. Hornbill Corporate Limited
• 13. International Business Machines Corporation
• 14. ITarian LLC
• 15. Ivanti, Inc.
• 16. Kaseya Inc.
• 17. Microsoft Corporation
• 18. NinjaOne, LLC
• 19. Open Text Corporation
• 20. Oracle Corporation
• 21. Rworks, Inc.
• 22. Serviceaide, Inc.
• 23. ServiceNow, Inc.
• 24. SolarWinds Corporation
• 25. SymphonyAI Summit
• 26. SysAid Technologies Ltd.
• 27. Tata Consultancy Services Limited
• 28. TeamDynamix
• 29. TOPdesk Nederland BV
• 30. Vivantio Holdings Inc.
• 31. Wipro Limited
• 32. Zendesk, Inc.