表紙:コールセンターアウトソーシングの世界市場:2021年~2025年
市場調査レポート
商品コード
1015730

コールセンターアウトソーシングの世界市場:2021年~2025年

Global Call Center Outsourcing Market 2021-2025

出版日: | 発行: TechNavio (Infiniti Research Ltd.) | ページ情報: 英文 120 Pages | 納期: 即納可能 即納可能とは

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=110.57円
コールセンターアウトソーシングの世界市場:2021年~2025年
出版日: 2021年05月12日
発行: TechNavio (Infiniti Research Ltd.)
ページ情報: 英文 120 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 目次
概要

世界のコールセンターアウトソーシングの市場規模は、2021年から2025年の間に140億5000万米ドル成長し、予測期間中は3%のCAGRで成長する見込みです。

同市場は、コールセンターでのRPAの使用増加、問い合わせ先としての新興国におけるコールセンターの台頭、注目の集まる運用コストの削減によって推進されています。

当レポートではコールセンターアウトソーシングの世界市場の全体的な分析、市場規模と予測、動向、成長要因、課題、および約25のベンダーをカバーする分析を提供しています。

目次

  • エグゼクティブサマリー
    • 市場概要
  • 市場情勢
    • 市場のエコシステム
    • バリューチェーン分析
  • 市場規模
    • 市場の定義
    • 市場セグメント分析
    • 2020年の市場規模
    • 市場の見通し:2020年から2025年の予測
  • ファイブフォース分析
    • ファイブフォースまとめ
    • 買い手の交渉力
    • 供給企業の交渉力
    • 新規参入業者の脅威
    • 代替品の脅威
    • 競争の脅威
    • 市況
  • 市場セグメンテーション:エンドユーザー別
    • 市場セグメント
    • エンドユーザー別比較
    • IT・テレコム:市場規模と予測(2020年~2025年)
    • BFSI:市場規模と予測(2020年~2025年)
    • 医療:市場規模と予測(2020年~2025年)
    • 小売:市場規模と予測(2020年~2025年)
    • その他:市場規模と予測(2020年~2025年)
    • エンドユーザー別市場機会
  • 顧客情勢
  • 地域別情勢
    • 地域別セグメンテーション
    • 地域別比較
    • 北米:市場規模と予測(2020年~2025年)
    • 欧州:市場規模と予測(2020年~2025年)
    • アジア太平洋:市場規模と予測(2020年~2025年)
    • 南米:市場規模と予測(2020年~2025年)
    • 中東・アフリカ:市場規模と予測(2020年~2025年)
    • 主要国
    • 地域別の市場機会
    • 市場の推進力
    • 市場の課題
    • 市場動向
  • ベンダー情勢
    • 概要
    • ベンダー情勢
    • 創造的破壊の状況
  • ベンダー分析
    • 対象ベンダー
    • ベンダーの市場ポジショニング
    • Atento SA
    • Bertelsmann SE and Co. KGaA
    • Hinduja Global Solutions Ltd.
    • Sitel Group
    • StarTek Inc.
    • Sykes Enterprises Inc.
    • SYNNEX Corp.
    • Tata Consultancy Services Ltd.
    • Teleperformance SE
    • Transcom Holding AB
  • 付録
    • 調査範囲
    • US$の為替レート
    • 調査手法
    • 略語のリスト
目次
Product Code: IRTNTR44456

Technavio has been monitoring the call center outsourcing market and it is poised to grow by USD 14.05 billion during 2021-2025, progressing at a CAGR of over 3% during the forecast period. Our report on the call center outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing use of RPA in call centers, rise of emerging countries as call center destinations, and focus on reducing operating costs. In addition, the increasing use of RPA in call centers is anticipated to boost the growth of the market as well.

The call center outsourcing market analysis includes the end-user segment and geographic landscape.

Technavio's call center outsourcing market is segmented as below:

By End-user

  • IT and telecom
  • BFSI
  • Healthcare
  • Retail
  • Others

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • South America
  • MEA

This study identifies the increasing use of analytics solutions in call centers as one of the prime reasons driving the call center outsourcing market growth during the next few years. Also, the increasing adoption of cloud communication in call centers and an increase in M&A and strategic alliances among vendors will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on call center outsourcing market covers the following areas:

  • Call center outsourcing market sizing
  • Call center outsourcing market forecast
  • Call center outsourcing market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center outsourcing market vendors that include Atento SA, Bertelsmann SE and Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Tata Consultancy Services Ltd., Teleperformance SE, and Transcom Holding AB. Also, the call center outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

  • Executive Summary
    • Market overview
  • Market Landscape
    • Market ecosystem
    • Value chain analysis
  • Market Sizing
    • Market definition
    • Market segment analysis
    • Market size 2020
    • Market outlook: Forecast for 2020 - 2025
  • Five Forces Analysis
    • Five forces summary
    • Bargaining power of buyers
    • Bargaining power of suppliers
    • Threat of new entrants
    • Threat of substitutes
    • Threat of rivalry
    • Market condition
  • Market Segmentation by End-user
    • Market segments
    • Comparison by End-user
    • IT and telecom - Market size and forecast 2020-2025
    • BFSI - Market size and forecast 2020-2025
    • Healthcare - Market size and forecast 2020-2025
    • Retail - Market size and forecast 2020-2025
    • Others - Market size and forecast 2020-2025
    • Market opportunity by End-user
  • Customer landscape
  • Geographic Landscape
    • Geographic segmentation
    • Geographic comparison
    • North America - Market size and forecast 2020-2025
    • Europe - Market size and forecast 2020-2025
    • APAC - Market size and forecast 2020-2025
    • South America - Market size and forecast 2020-2025
    • MEA - Market size and forecast 2020-2025
    • Key leading countries
    • Market opportunity By Geographical Landscape
    • Market drivers
    • Market challenges
    • Market trends
  • Vendor Landscape
    • Overview
    • Vendor landscape
    • Landscape disruption
  • Vendor Analysis
    • Vendors covered
    • Market positioning of vendors
    • Atento SA
    • Bertelsmann SE and Co. KGaA
    • Hinduja Global Solutions Ltd.
    • Sitel Group
    • StarTek Inc.
    • Sykes Enterprises Inc.
    • SYNNEX Corp.
    • Tata Consultancy Services Ltd.
    • Teleperformance SE
    • Transcom Holding AB
  • Appendix
    • Scope of the report
    • Currency conversion rates for US$
    • Research methodology
    • List of abbreviations

Exhibits

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Parent market
  • 9: Market characteristics
  • 10: Offerings of vendors included in the market definition
  • 11: Market segments
  • 12: Global - Market size and forecast 2020 - 2025 ($ million)
  • 13: Global market: Year-over-year growth 2020 - 2025 (%)
  • 14: Five forces analysis 2020 & 2025
  • 15: Bargaining power of buyers
  • 16: Bargaining power of suppliers
  • 17: Threat of new entrants
  • 18: Threat of substitutes
  • 19: Threat of rivalry
  • 20: Market condition - Five forces 2020
  • 21: End user - Market share 2020-2025 (%)
  • 22: Comparison by End user
  • 23: IT and telecom - Market size and forecast 2020-2025 ($ million)
  • 24: IT and telecom - Year-over-year growth 2020-2025 (%)
  • 25: BFSI - Market size and forecast 2020-2025 ($ million)
  • 26: BFSI - Year-over-year growth 2020-2025 (%)
  • 27: Healthcare - Market size and forecast 2020-2025 ($ million)
  • 28: Healthcare - Year-over-year growth 2020-2025 (%)
  • 29: Retail - Market size and forecast 2020-2025 ($ million)
  • 30: Retail - Year-over-year growth 2020-2025 (%)
  • 31: Others - Market size and forecast 2020-2025 ($ million)
  • 32: Others - Year-over-year growth 2020-2025 (%)
  • 33: Market opportunity by End user
  • 34: Customer landscape
  • 35: Market share By Geographical Landscape 2020-2025 (%)
  • 36: Geographic comparison
  • 37: North America - Market size and forecast 2020-2025 ($ million)
  • 38: North America - Year-over-year growth 2020-2025 (%)
  • 39: Europe - Market size and forecast 2020-2025 ($ million)
  • 40: Europe - Year-over-year growth 2020-2025 (%)
  • 41: APAC - Market size and forecast 2020-2025 ($ million)
  • 42: APAC - Year-over-year growth 2020-2025 (%)
  • 43: South America - Market size and forecast 2020-2025 ($ million)
  • 44: South America - Year-over-year growth 2020-2025 (%)
  • 45: MEA - Market size and forecast 2020-2025 ($ million)
  • 46: MEA - Year-over-year growth 2020-2025 (%)
  • 47: Key leading countries
  • 48: Market opportunity By Geographical Landscape ($ million)
  • 49: Impact of drivers and challenges
  • 50: Vendor landscape
  • 51: Landscape disruption
  • 52: Industry risks
  • 53: Vendors covered
  • 54: Market positioning of vendors
  • 55: Atento SA - Overview
  • 56: Atento SA - Business segments
  • 57: Atento SA - Key offerings
  • 58: Atento SA - Key customers
  • 59: Atento SA - Segment focus
  • 60: Bertelsmann SE and Co. KGaA - Overview
  • 61: Bertelsmann SE and Co. KGaA - Business segments
  • 62: Bertelsmann SE and Co. KGaA - Key offerings
  • 63: Bertelsmann SE and Co. KGaA - Key customers
  • 64: Bertelsmann SE and Co. KGaA - Segment focus
  • 65: Hinduja Global Solutions Ltd. - Overview
  • 66: Hinduja Global Solutions Ltd. - Business segments
  • 67: Hinduja Global Solutions Ltd. - Key offerings
  • 68: Hinduja Global Solutions Ltd. - Key customers
  • 69: Hinduja Global Solutions Ltd. - Segment focus
  • 70: Sitel Group - Overview
  • 71: Sitel Group - Product and service
  • 72: Sitel Group - Key offerings
  • 73: Sitel Group - Key customers
  • 74: Sitel Group - Segment focus
  • 75: StarTek Inc. - Overview
  • 76: StarTek Inc. - Business segments
  • 77: StarTek Inc. - Key offerings
  • 78: StarTek Inc. - Key customers
  • 79: StarTek Inc. - Segment focus
  • 80: Sykes Enterprises Inc. - Overview
  • 81: Sykes Enterprises Inc. - Business segments
  • 82: Sykes Enterprises Inc. - Key offerings
  • 83: Sykes Enterprises Inc. - Key customers
  • 84: Sykes Enterprises Inc. - Segment focus
  • 85: SYNNEX Corp. - Overview
  • 86: SYNNEX Corp. - Business segments
  • 87: SYNNEX Corp. - Key offerings
  • 88: SYNNEX Corp. - Key customers
  • 89: SYNNEX Corp. - Segment focus
  • 90: Tata Consultancy Services Ltd. - Overview
  • 91: Tata Consultancy Services Ltd. - Business segments
  • 92: Tata Consultancy Services Ltd. - Key offerings
  • 93: Tata Consultancy Services Ltd. - Key customers
  • 94: Tata Consultancy Services Ltd. - Segment focus
  • 95: Teleperformance SE - Overview
  • 96: Teleperformance SE - Business segments
  • 97: Teleperformance SE - Key offerings
  • 98: Teleperformance SE - Key customers
  • 99: Teleperformance SE - Segment focus
  • 100: Transcom Holding AB - Overview
  • 101: Transcom Holding AB - Business segments
  • 102: Transcom Holding AB - Key offerings
  • 103: Transcom Holding AB - Key customers
  • 104: Transcom Holding AB - Segment focus
  • 105: Currency conversion rates for US$
  • 106: Research Methodology
  • 107: Validation techniques employed for market sizing
  • 108: Information sources
  • 109: List of abbreviations