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市場調査レポート
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1541344

CPaaS(Communications Platform as a Service)市場レポート:コンポーネント別、企業規模別、産業別、地域別、2024年~2032年

Communication Platform as a Service Market Report by Component, Enterprise Size, Industry, and Region 2024-2032


出版日
発行
IMARC
ページ情報
英文 136 Pages
納期
2~3営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=146.08円
CPaaS(Communications Platform as a Service)市場レポート:コンポーネント別、企業規模別、産業別、地域別、2024年~2032年
出版日: 2024年08月10日
発行: IMARC
ページ情報: 英文 136 Pages
納期: 2~3営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

CPaaS(Communications Platform as a Service)の世界市場規模は、2023年に101億米ドルに達しました。今後、IMARC Groupは、2024年から2032年にかけて22.17%の成長率(CAGR)を示し、2032年までに644億米ドルに達すると予測しています。

市場規模 年平均成長率(CAGR)グラフ | CPaaS(Communications Platform as a Service)市場レポート:コンポーネント別、企業規模別、産業別、地域別、2024年~2032年

CPaaS(Communications Platform as a Service)はクラウドベースのサービスであり、開発者は音声、ビデオ、メッセージングなどのリアルタイムコミュニケーション機能をアプリケーション、サービス、ビジネスプロセスに追加することができます。これにより、企業は顧客とのコミュニケーション・チャネルの充実、リマインダーの自動化、アポイントメントの管理、アプリ内通話やブロードキャストの促進などを実現できます。CPaaSはまた、拡張性、マルチテナンシー、アウトリーチの改善、開発時間と全体的なコストの削減を提供します。その結果、ヘルスケア、ホスピタリティ、教育、ロジスティクス、銀行・金融サービス・保険(BFSI)業界など、幅広い分野で活用されています。

CPaaS市場の動向:

世界中の小売業やeコマース分野でこのソリューションが広く採用されていることが、市場に明るい展望をもたらしています。CPaaSにより、小売業者はウェブサイト、モバイルアプリケーション、ソーシャルメディアチャネルに音声、ビデオ、SMSコミュニケーションを統合し、顧客エンゲージメントを高めることができます。これに伴い、あらゆるチャネルでショッピングやサービス体験を向上させるパーソナライズされたレコメンデーションに対する需要が高まっており、これも成長を促す要因となっています。さらに、生産性と効率を高めるためのバーチャルアシスタント、音声アシスタント、チャットボットの広範な利用は、市場の成長にかなりの弾みをつけています。さらに、音声認識、自動化、エージェント増強、感情分析、通話分析のための人工知能(AI)と機械学習(ML)の統合が、市場成長に弾みをつけています。さらに、オンライン教育者をビデオ通話、画面共有、通話録音で支援するため、教育業界でデジタル通信の採用が増加していることも、市場成長に好影響を与えています。その他にも、先端技術の導入を奨励する様々な政府イニシアチブの実施や、ヘルスケア業界における予約管理、診察、遠隔医療などのための費用対効果の高いクラウドベースのソリューションに対する需要の高まりなどが、市場の成長を後押しすると予想されます。

本レポートで扱う主な質問

  • 世界のCPaaS(Communications Platform as a Service)市場の規模は?
  • 2024年から2032年にかけての世界のCPaaS(Communications Platform as a Service)市場の予想成長率は?
  • 世界のCPaaS(Communications Platform as a Service)市場を牽引する主要因は?
  • CPaaS(Communications Platform as a Service)の世界市場に対するCOVID-19の影響は?
  • CPaaS(Communications Platform as a Service)の世界市場におけるコンポーネント別の区分は?
  • 世界のCPaaS(Communications Platform as a Service)市場の企業規模別区分は?
  • CPaaS(Communications Platform as a Service)の世界市場における主要地域は?
  • 世界のCPaaS(Communications Platform as a Service)市場における主要プレイヤー/企業は?

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査の目的
  • ステークホルダー
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要業界動向

第5章 世界のCPaaS(Communications Platform as a Service)市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳:コンポーネント別

  • ソフトウェア
    • 市場動向
    • 市場予測
  • サービス
    • 市場動向
    • 市場予測

第7章 市場内訳:企業規模別

  • 中小企業
    • 市場動向
    • 市場予測
  • 大企業
    • 市場動向
    • 市場予測

第8章 市場内訳:産業別

  • BFSI
    • 市場動向
    • 市場予測
  • 政府
    • 市場動向
    • 市場予測
  • ITおよび通信
    • 市場動向
    • 市場予測
  • ヘルスケアとライフサイエンス
    • 市場動向
    • 市場予測
  • 小売り
    • 市場動向
    • 市場予測
  • 教育
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測

第9章 市場内訳:地域別

  • 北米
    • 米国
    • カナダ
  • アジア太平洋地域
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
    • インドネシア
    • その他
  • 欧州
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • スペイン
    • ロシア
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他
  • 中東・アフリカ
    • 市場動向
    • 市場内訳:国別
    • 市場予測

第10章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第11章 バリューチェーン分析

第12章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第13章 価格分析

第14章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • 8x8 Inc.
    • Avaya Inc.
    • Bandwidth Inc.
    • Infobip
    • Intelepeer Cloud Communications LLC
    • Mavenir Systems Inc.(Mavenir plc)
    • MessageBird B.V.
    • Plivo Inc.
    • Ringcentral Inc.
    • Telnyx LLC
    • Twilio Inc.
    • Vonage Holdings Corp.(Telefonaktiebolaget LM Ericsson)
    • Voxvalley Technologies Pvt. Ltd.
図表

List of Figures

  • Figure 1: Global: Communications Platform-as-a-Service Market: Major Drivers and Challenges
  • Figure 2: Global: Communications Platform-as-a-Service Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Communications Platform-as-a-Service Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Communications Platform-as-a-Service Market: Breakup by Component (in %), 2023
  • Figure 5: Global: Communications Platform-as-a-Service Market: Breakup by Enterprise Size (in %), 2023
  • Figure 6: Global: Communications Platform-as-a-Service Market: Breakup by Industry (in %), 2023
  • Figure 7: Global: Communications Platform-as-a-Service Market: Breakup by Region (in %), 2023
  • Figure 8: Global: Communications Platform-as-a-Service (Software) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 9: Global: Communications Platform-as-a-Service (Software) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 10: Global: Communications Platform-as-a-Service (Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 11: Global: Communications Platform-as-a-Service (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 12: Global: Communications Platform-as-a-Service (Small and Medium-Size Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 13: Global: Communications Platform-as-a-Service (Small and Medium-Size Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 14: Global: Communications Platform-as-a-Service (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 15: Global: Communications Platform-as-a-Service (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 16: Global: Communications Platform-as-a-Service (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 17: Global: Communications Platform-as-a-Service (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 18: Global: Communications Platform-as-a-Service (Government) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 19: Global: Communications Platform-as-a-Service (Government) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 20: Global: Communications Platform-as-a-Service (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 21: Global: Communications Platform-as-a-Service (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 22: Global: Communications Platform-as-a-Service (Healthcare and Life Sciences) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 23: Global: Communications Platform-as-a-Service (Healthcare and Life Sciences) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 24: Global: Communications Platform-as-a-Service (Retail) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 25: Global: Communications Platform-as-a-Service (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 26: Global: Communications Platform-as-a-Service (Education) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 27: Global: Communications Platform-as-a-Service (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 28: Global: Communications Platform-as-a-Service (Other Industries) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 29: Global: Communications Platform-as-a-Service (Other Industries) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 30: North America: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 31: North America: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 32: United States: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 33: United States: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 34: Canada: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 35: Canada: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 36: Asia-Pacific: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 37: Asia-Pacific: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 38: China: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 39: China: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 40: Japan: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 41: Japan: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 42: India: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 43: India: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 44: South Korea: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 45: South Korea: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 46: Australia: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 47: Australia: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 48: Indonesia: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 49: Indonesia: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 50: Others: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 51: Others: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 52: Europe: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 53: Europe: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 54: Germany: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 55: Germany: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 56: France: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 57: France: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 58: United Kingdom: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 59: United Kingdom: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 60: Italy: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 61: Italy: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 62: Spain: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 63: Spain: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 64: Russia: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 65: Russia: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 66: Others: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 67: Others: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 68: Latin America: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 69: Latin America: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 70: Brazil: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 71: Brazil: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 72: Mexico: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 73: Mexico: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 74: Others: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 75: Others: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 76: Middle East and Africa: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 77: Middle East and Africa: Communications Platform-as-a-Service Market: Breakup by Country (in %), 2023
  • Figure 78: Middle East and Africa: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Global: Communications Platform-as-a-Service Industry: SWOT Analysis
  • Figure 80: Global: Communications Platform-as-a-Service Industry: Value Chain Analysis
  • Figure 81: Global: Communications Platform-as-a-Service Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Communications Platform-as-a-Service Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Component (in Million US$), 2024-2032
  • Table 3: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Enterprise Size (in Million US$), 2024-2032
  • Table 4: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Industry (in Million US$), 2024-2032
  • Table 5: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 6: Global: Communications Platform-as-a-Service Market: Competitive Structure
  • Table 7: Global: Communications Platform-as-a-Service Market: Key Players
目次
Product Code: SR112024A6199

The global communication platform as a service (CPaaS) market size reached US$ 10.1 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 64.4 Billion by 2032, exhibiting a growth rate (CAGR) of 22.17% during 2024-2032.

Communication platform as a service (CPaaS) is a cloud-based service that allows developers to add real-time communication capabilities, such as voice, video, and messaging, to their applications, services, and business processes. This, in turn, helps organizations enrich customer communication channels, automate reminders, manage appointments, and promote in-app calling and broadcast. CPaaS also offers enhanced scalability, multi-tenancy, improved outreach, and reduced development time and overall costs. As a result, it finds extensive applications across the healthcare, hospitality, education, logistics, and banking, financial services, and insurance (BFSI) industries.

CPaaS Market Trends:

The widespread adoption of the solution in the retail and e-commerce sectors across the globe is creating a positive outlook for the market. CPaaS allows retailers to integrate audio, video, and SMS communication to their websites, mobile application, and social media channels to enhance customer engagement. In line with this, the rising demand for personalized recommendations that enhance the shopping and service experience across all the channels is acting as another growth-inducing factor. Furthermore, the extensive utilization of virtual, voice assistants, and chatbots to increase productivity and efficiency is providing a considerable boost to the market growth. Additionally, the integration of artificial intelligence (AI) and machine learning (ML) for speech recognition, automation, agent augmentation, emotion analysis, and call analytics is providing an impetus to the market growth. Moreover, the increasing adoption of digital communication in the education industry to assist online educators with video calling, screen sharing, and call recording is favoring the market growth. Other factors, including the implementation of various government initiatives encouraging the adoption of advanced technologies and the increasing demand for cost-effective cloud-based solutions in the healthcare industry for managing appointments, consultations, and telehealth, are anticipated to drive the market toward growth.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global CPaaS market report, along with forecasts at the global, regional and country level from 2024-2032. Our report has categorized the market based on component, enterprise size and industry.

Breakup by Component:

Software

Services

Breakup by Enterprise Size:

Small and Medium-Size Enterprises

Large Enterprises

Breakup by Industry:

BFSI

Government

IT and Telecom

Healthcare and Life Sciences

Retail

Education

Others

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being 8x8 Inc., Avaya Inc., Bandwidth Inc., Infobip, Intelepeer Cloud Communications LLC, Mavenir Systems Inc. (Mavenir plc), MessageBird B.V., Plivo Inc., Ringcentral Inc., Telnyx LLC, Twilio Inc., Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson) and Voxvalley Technologies Pvt. Ltd.

Key Questions Answered in This Report

  • 1. How big is the global Communication Platform as a Service (CPaaS) market?
  • 2. What is the expected growth rate of the global Communication Platform as a Service (CPaaS) market during 2024-2032?
  • 3. What are the key factors driving the global Communication Platform as a Service (CPaaS) market?
  • 4. What has been the impact of COVID-19 on the global Communication Platform as a Service (CPaaS) market?
  • 5. What is the breakup of the global Communication Platform as a Service (CPaaS) market based on the component?
  • 6. What is the breakup of the global Communication Platform as a Service (CPaaS) market based on the enterprise size?
  • 7. What are the key regions in the global Communication Platform as a Service (CPaaS) market?
  • 8. Who are the key players/companies in the global Communication Platform as a Service (CPaaS) market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Communications Platform-as-a-Service (CPaaS) Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Software
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Services
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Enterprise Size

  • 7.1 Small and Medium-Size Enterprises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Large Enterprises
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Industry

  • 8.1 BFSI
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Government
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 IT and Telecom
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Healthcare and Life Sciences
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Retail
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast
  • 8.6 Education
    • 8.6.1 Market Trends
    • 8.6.2 Market Forecast
  • 8.7 Others
    • 8.7.1 Market Trends
    • 8.7.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia-Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 8x8 Inc.
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
      • 14.3.1.3 Financials
      • 14.3.1.4 SWOT Analysis
    • 14.3.2 Avaya Inc.
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
    • 14.3.3 Bandwidth Inc.
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
      • 14.3.3.3 Financials
      • 14.3.3.4 SWOT Analysis
    • 14.3.4 Infobip
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
    • 14.3.5 Intelepeer Cloud Communications LLC
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
    • 14.3.6 Mavenir Systems Inc. (Mavenir plc)
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
    • 14.3.7 MessageBird B.V.
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
    • 14.3.8 Plivo Inc.
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
    • 14.3.9 Ringcentral Inc.
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
      • 14.3.9.3 Financials
    • 14.3.10 Telnyx LLC
      • 14.3.10.1 Company Overview
      • 14.3.10.2 Product Portfolio
    • 14.3.11 Twilio Inc.
      • 14.3.11.1 Company Overview
      • 14.3.11.2 Product Portfolio
      • 14.3.11.3 Financials
      • 14.3.11.4 SWOT Analysis
    • 14.3.12 Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson)
      • 14.3.12.1 Company Overview
      • 14.3.12.2 Product Portfolio
      • 14.3.12.3 Financials
      • 14.3.12.4 SWOT Analysis
    • 14.3.13 Voxvalley Technologies Pvt. Ltd.
      • 14.3.13.1 Company Overview
      • 14.3.13.2 Product Portfolio