ソフトスキル研修市場レポート：ソフトスキルタイプ、チャネルプロバイダー、ソーシング、提供形態、最終用途産業、地域別、2024年～2032年

世界のソフトスキル研修市場規模は2023年に298億米ドルに達しました。今後、IMARC Groupは、2024年から2032年の間に12％の成長率（CAGR）を示し、市場は2032年までに835億米ドルに達すると予測しています。効果的なコミュニケーションとコラボレーションに対する需要の高まり、雇用者によるエモーショナルインテリジェンスの価値に対する認識の高まり、職場のダイナミクスの進化などが、市場を推進する主な要因となっています。

ソフトスキル研修とは、様々な個人的・職業的環境において、効果的な対話、コミュニケーション、協力、適応を可能にする非技術的・対人的特性を開発・強化する構造化されたプロセスを指します。これらのスキルには、コミュニケーション、共感力、チームワーク、適応力、リーダーシップ、問題解決力、時間管理、感情的知性など、幅広い資質が含まれます。ソフトスキル研修は、こうした本質的な資質を磨くことに重点を置き、複雑な社会的力学をうまく操り、強い人間関係を築き、多様な環境で優れた能力を発揮できるようにします。チームダイナミクスや顧客との交流に積極的に貢献できる、均整の取れたプロフェッショナルを評価する企業が増えている中、ソフトスキル研修は、個人とプロフェッショナルの成長に不可欠な要素として、世界中で絶大な支持を得ています。

効果的なコミュニケーション、チームワーク、適応力を育む上でソフトスキルが極めて重要な役割を果たすという認識が高まっていることが、市場成長を促進する主な要因となっています。さらに、企業が世界化した経済の中で事業を展開する中で、文化の違いを乗り越え、多様な聴衆とつながる能力が高まっていることが、異文化コミュニケーションと共感トレーニングの必要性を高めています。さらに、技術の進歩や自動化が急速に進み、創造性、批判的思考、感情的知性といった人間特有のスキルの重要性が高まっているため、企業はこれらの貴重な特性を備えた人材を育成するために投資を行うようになっており、これが市場の成長を後押ししています。さらに、リモートワークやハイブリッドワークモデルへの急速なシフトは、強力な仮想コミュニケーションスキルや自己規律を必要とし、ソフトスキル研修の需要を増大させ、市場成長を後押ししています。

ソフトスキル研修市場の動向と促進要因：

世界ワークフォースダイナミクスの進化

現代のビジネス環境は、専門家が文化の壁を越えて交流する世界な相互接続環境へと進化しています。企業が国際的に事業を拡大するにつれ、多様な文化的背景を持つ同僚やパートナー、顧客と効果的にコミュニケーションを図り、協力し合う能力が最重要視されるようになっています。このようなニーズは、ソフトスキル研修市場の成長に大きく貢献しています。ソフトスキル研修プログラムは、異文化コミュニケーションのニュアンスに関する洞察を個人に提供し、相互理解を促進し、潜在的なミスコミュニケーションを減らします。異文化コンピテンシーを高めることで、プロフェッショナルは強い人間関係を築き、効果的に交渉し、複雑な社会力学を操ることができるようになります。今日のビジネスの世界な性質は、異なる文化的背景をシームレスに統合できるプロフェッショナルを要求しており、ソフトスキルのトレーニングは、多文化の世界で活躍しようとする個人と組織の双方にとって不可欠な投資となっています。

テクノロジーの急速な進歩

テクノロジーの急速な進歩と、様々な業界におけるオートメーション化の進展により、雇用情勢は大きく変化しています。技術的なスキルが不可欠であることに変わりはないが、人間的な資質に対するニーズは著しく高まっています。創造性、批判的思考、感情的知性などのソフト・スキルは、イノベーションの推進、問題解決、進化する技術シナリオへの適応において極めて重要です。組織は、こうした人間中心のスキルは自動化やアルゴリズムでは簡単に代替できないことを認識しています。その結果、技術的な専門知識と、新しい解決策を構想し、十分な情報に基づいた意思決定を行い、感情的なレベルで顧客とつながる能力を融合できる人材を育成しようとする企業が増え、ソフトスキルのトレーニングに対する需要が高まっています。技術革新が著しい時代において、ソフトスキル研修は、機械には真似できない能力を育成することで、競争力を高めることができます。

リモートワークやハイブリッドワークの増加

リモートワークやハイブリッドワークモデルへのパラダイムシフトは、労働力にユニークな課題と機会をもたらしています。ソフトスキル研修は、こうした状況において重要な推進力として浮上しています。バーチャルなコミュニケーションスキル、自発性、時間管理、適応力は、今や分散した環境での生産性とチームワークを維持するための中心的な要素となっています。ソフトスキル研修は、デジタルプラットフォームを通じて効果的にコミュニケーションを図り、距離を超えてシームレスに共同作業を行い、独立して仕事量を管理するためのツールを個人に提供するものです。伝統的なオフィス構造が柔軟な勤務形態に取って代わられる中、企業は、従業員が物理的な場所に関係なく活躍できるソフトスキルを育成することの重要性を認識しています。ソフトスキル研修は、リモートワークの複雑な状況を乗り切る力を与え、バーチャルな職場環境でも社員がつながりを保ち、意欲と生産性を維持できるようにします。

目次

第1章 序文

第2章 調査範囲と調査手法

• 調査目的
• 利害関係者
• データソース
  • 一次情報
  • 二次情報
• 市場推定
  • ボトムアップアプローチ
  • トップダウンアプローチ
• 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

• 概要
• 主要産業動向

第5章 ソフトスキル研修の世界市場

• 市場概要
• 市場実績
• COVID-19の影響
• 市場予測

第6章 市場内訳：ソフトスキルタイプ別

• マネジメントとリーダーシップ
  • 市場動向
  • 市場予測
• 管理・秘書
  • 市場動向
  • 市場予測
• コミュニケーションと生産性
  • 市場動向
  • 市場予測
• 個人開発
  • 市場動向
  • 市場予測
• チームワーク
  • 市場動向
  • 市場予測
• その他
  • 市場動向
  • 市場予測

第7章 市場内訳：チャネルプロバイダー別

• 法人/企業
  • 市場動向
  • 市場予測
• アカデミック/教育
  • 市場動向
  • 市場予測
• 政府機関
  • 市場動向
  • 市場予測

第8章 市場内訳：ソーシング別

• インハウス
  • 市場動向
  • 市場予測
• アウトソーシング
  • 市場動向
  • 市場予測

第9章 市場内訳：提供形態別

• オンライン
  • 市場動向
  • 市場予測
• オフライン
  • 市場動向
  • 市場予測

第10章 市場内訳：最終用途産業別

• BFSI
  • 市場動向
  • 市場予測
• ホスピタリティ
  • 市場動向
  • 市場予測
• ヘルスケア
  • 市場動向
  • 市場予測
• 小売
  • 市場動向
  • 市場予測
• メディアとエンターテイメント
  • 市場動向
  • 市場予測
• その他
  • 市場動向
  • 市場予測

第11章 市場内訳：地域別

• 北米
  • 米国
    • 市場動向
    • 市場予測
  • カナダ
    • 市場動向
    • 市場予測
• アジア太平洋
  • 中国
    • 市場動向
    • 市場予測
  • 日本
    • 市場動向
    • 市場予測
  • インド
    • 市場動向
    • 市場予測
  • 韓国
    • 市場動向
    • 市場予測
  • オーストラリア
    • 市場動向
    • 市場予測
  • インドネシア
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測
• 欧州
  • ドイツ
    • 市場動向
    • 市場予測
  • フランス
    • 市場動向
    • 市場予測
  • 英国
    • 市場動向
    • 市場予測
  • イタリア
    • 市場動向
    • 市場予測
  • スペイン
    • 市場動向
    • 市場予測
  • ロシア
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測
• ラテンアメリカ
  • ブラジル
    • 市場動向
    • 市場予測
  • メキシコ
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測
• 中東・アフリカ地域
  • 市場動向
  • 市場内訳：国別
  • 市場予測

第12章 SWOT分析

• 概要
• 強み
• 弱み
• 機会
• 脅威

第13章 バリューチェーン分析

第14章 ポーターのファイブフォース分析

• 概要
• 買い手の交渉力
• 供給企業の交渉力
• 競合の程度
• 新規参入業者の脅威
• 代替品の脅威

第15章 価格分析

第16章 競合情勢

• 市場構造
• 主要企業
• 主要企業のプロファイル
  • Articulate Global Inc.
  • Cengage Learning Inc.
  • Computer Generated Solutions Inc.
  • D2L Corporation
  • edX Inc.
  • New Horizons Worldwide LLC
  • NIIT Limited
  • Pearson PLC
  • QA Limited
  • Skillsoft Corporation

List of Figures

• Figure 1: Global: Soft Skills Training Market: Major Drivers and Challenges
• Figure 2: Global: Soft Skills Training Market: Sales Value (in Billion US$), 2018-2023
• Figure 3: Global: Soft Skills Training Market: Breakup by Soft Skill Type (in %), 2023
• Figure 4: Global: Soft Skills Training Market: Breakup by Channel Provider (in %), 2023
• Figure 5: Global: Soft Skills Training Market: Breakup by Sourcing (in %), 2023
• Figure 6: Global: Soft Skills Training Market: Breakup by Delivery Mode (in %), 2023
• Figure 7: Global: Soft Skills Training Market: Breakup by End Use Industry (in %), 2023
• Figure 8: Global: Soft Skills Training Market: Breakup by Region (in %), 2023
• Figure 9: Global: Soft Skills Training Market Forecast: Sales Value (in Billion US$), 2024-2032
• Figure 10: Global: Soft Skills Training (Management and Leadership) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 11: Global: Soft Skills Training (Management and Leadership) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 12: Global: Soft Skills Training (Administration and Secretarial) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 13: Global: Soft Skills Training (Administration and Secretarial) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 14: Global: Soft Skills Training (Communication and Productivity) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 15: Global: Soft Skills Training (Communication and Productivity) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 16: Global: Soft Skills Training (Personal Development) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 17: Global: Soft Skills Training (Personal Development) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 18: Global: Soft Skills Training (Teamwork) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 19: Global: Soft Skills Training (Teamwork) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 20: Global: Soft Skills Training (Other Skill Types) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 21: Global: Soft Skills Training (Other Skill Types) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 22: Global: Soft Skills Training (Corporate/ Enterprise) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 23: Global: Soft Skills Training (Corporate/ Enterprise) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 24: Global: Soft Skills Training (Academic/ Education) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 25: Global: Soft Skills Training (Academic/ Education) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 26: Global: Soft Skills Training (Government) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 27: Global: Soft Skills Training (Government) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 28: Global: Soft Skills Training (In-house) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 29: Global: Soft Skills Training (In-house) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 30: Global: Soft Skills Training (Outsourced) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 31: Global: Soft Skills Training (Outsourced) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 32: Global: Soft Skills Training (Online) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 33: Global: Soft Skills Training (Online) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 34: Global: Soft Skills Training (Offline) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 35: Global: Soft Skills Training (Offline) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 36: Global: Soft Skills Training (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 37: Global: Soft Skills Training (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 38: Global: Soft Skills Training (Hospitality) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 39: Global: Soft Skills Training (Hospitality) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 40: Global: Soft Skills Training (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 41: Global: Soft Skills Training (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 42: Global: Soft Skills Training (Retail) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 43: Global: Soft Skills Training (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 44: Global: Soft Skills Training (Media and Entertainment) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 45: Global: Soft Skills Training (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 46: Global: Soft Skills Training (Other End Use Industries) Market: Sales Value (in Million US$), 2018 & 2023
• Figure 47: Global: Soft Skills Training (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 48: North America: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 49: North America: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 50: United States: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 51: United States: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 52: Canada: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 53: Canada: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 54: Asia Pacific: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 55: Asia Pacific: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 56: China: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 57: China: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 58: Japan: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 59: Japan: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 60: India: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 61: India: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 62: South Korea: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 63: South Korea: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 64: Australia: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 65: Australia: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 66: Indonesia: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 67: Indonesia: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 68: Others: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 69: Others: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 70: Europe: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 71: Europe: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 72: Germany: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 73: Germany: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 74: France: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 75: France: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 76: United Kingdom: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 77: United Kingdom: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 78: Italy: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 79: Italy: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 80: Spain: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 81: Spain: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 82: Russia: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 83: Russia: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 84: Others: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 85: Others: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 86: Latin America: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 87: Latin America: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 88: Brazil: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 89: Brazil: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 90: Mexico: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 91: Mexico: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 92: Others: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 93: Others: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 94: Middle East and Africa: Soft Skills Training Market: Sales Value (in Million US$), 2018 & 2023
• Figure 95: Middle East and Africa: Soft Skills Training Market Forecast: Sales Value (in Million US$), 2024-2032
• Figure 96: Global: Soft Skills Training Industry: SWOT Analysis
• Figure 97: Global: Soft Skills Training Industry: Value Chain Analysis
• Figure 98: Global: Soft Skills Training Industry: Porter's Five Forces Analysis

List of Tables

• Table 1: Global: Soft Skills Training Market: Key Industry Highlights, 2023 & 2032
• Table 2: Global: Soft Skills Training Market Forecast: Breakup by Soft Skill Type (in Million US$), 2024-2032
• Table 3: Global: Soft Skills Training Market Forecast: Breakup by Channel Provider (in Million US$), 2024-2032
• Table 4: Global: Soft Skills Training Market Forecast: Breakup by Sourcing (in Million US$), 2024-2032
• Table 5: Global: Soft Skills Training Market Forecast: Breakup by Delivery Mode (in Million US$), 2024-2032
• Table 6: Global: Soft Skills Training Market Forecast: Breakup by End Use Industry (in Million US$), 2024-2032
• Table 7: Global: Soft Skills Training Market Forecast: Breakup by Region (in Million US$), 2024-2032
• Table 8: Global: Soft Skills Training Market Structure
• Table 9: Global: Soft Skills Training Market: Key Players

Abstract

The global soft skills training market size reached US$ 29.8 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 83.5 Billion by 2032, exhibiting a growth rate (CAGR) of 12% during 2024-2032. The increasing demand for effective communication and collaboration, rising recognition of value of emotional intelligence by employers, and evolving workplace dynamics are some of the major factors propelling the market.

Soft skills training refers to a structured process of developing and enhancing non-technical, interpersonal attributes that enable individuals to effectively interact, communicate, collaborate, and adapt within various personal and professional settings. These skills encompass a wide spectrum of qualities, including communication, empathy, teamwork, adaptability, leadership, problem-solving, time management, and emotional intelligence. Soft skills training focuses on refining these essential attributes, allowing individuals to navigate complex social dynamics, build strong relationships, and excel in diverse environments. As organizations increasingly value well-rounded professionals who can contribute positively to team dynamics and customer interactions, soft skills training is gaining immense traction across the globe as a critical component for personal and professional growth, fostering improved interactions and driving overall success.

The growing recognition of the pivotal role of soft skills in fostering effective communication, teamwork, and adaptability represents the primary factor driving the market growth. Moreover, the rising ability to navigate cultural differences and connect with diverse audiences as businesses are operating in a globalized economy has escalated the need for cross-cultural communication and empathy training. Moreover, the rapid pace of technological advancements and automation and the increasing importance of uniquely human skills such as creativity, critical thinking, and emotional intelligence, that prompts the organizations to invest in equipping their workforce with these invaluable attributes is propelling market growth. Furthermore, the rapid shift toward remote and hybrid work models that necessitates strong virtual communication skills and self-discipline, has augmented the demand for soft skills training, thereby favoring market growth.

Soft Skills Training Market Trends/Drivers:

Evolving global workforce dynamics

The modern business landscape has evolved into a globally interconnected environment where professionals interact across cultural boundaries. As companies expand their operations internationally, the ability to communicate effectively and collaborate with colleagues, partners, and clients from diverse cultural backgrounds becomes paramount. This need has significantly contributed to the growth of the soft skills training market. Soft skills training programs offer individuals insights into cross-cultural communication nuances, fostering mutual understanding and reducing potential miscommunication. By enhancing cross-cultural competence, professionals are better equipped to build strong relationships, negotiate effectively, and navigate complex social dynamics. The global nature of business today demands professionals who can seamlessly integrate into different cultural contexts, making soft skills training an essential investment for both individuals and organizations seeking to excel in a multicultural world.

Rapid technological advancements

The rapid advancements of technology and the increasing integration of automation in various industries have reshaped the employment landscape. While technical skills remain vital, the need for uniquely human qualities has grown significantly. Soft skills like creativity, critical thinking, and emotional intelligence are pivotal in driving innovation, problem-solving, and adapting to evolving technological scenarios. Organizations recognize that these human-centric skills are not easily replaceable by automation and algorithms. As a result, the demand for soft skills training has escalated as companies seek to cultivate a workforce capable of blending technical expertise with the ability to envision new solutions, make informed decisions, and connect with customers on an emotional level. In an era marked by technological disruption, soft skills training offers a competitive edge by nurturing attributes that machines cannot replicate.

Rising remote and hybrid work models

The paradigm shift toward remote and hybrid work models has brought about unique challenges and opportunities for the workforce. Soft skills training has emerged as a critical driver in this context. Virtual communication skills, self-motivation, time management, and adaptability are now central to maintaining productivity and teamwork in dispersed environments. Soft skills training equips individuals with the tools to communicate effectively through digital platforms, collaborate seamlessly across distances, and manage their workloads independently. As traditional office structures give way to flexible work arrangements, organizations recognize the significance of nurturing soft skills that allow employees to thrive regardless of their physical location. Soft skills training empowers individuals to navigate the complexities of remote work, ensuring they remain connected, engaged, and productive in a virtual work environment.

Soft Skills Training Industry Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global soft skills training market report, along with forecasts at the global, regional and country levels for 2024-2032. Our report has categorized the market based on soft skill type, channel provider, sourcing, delivery mode, and end use industry.

Breakup by Soft Skill Type:

Management and Leadership

Administration and Secretarial

Communication and Productivity

Personal Development

Teamwork

Others

Communication and productivity represent the most popular soft skill type

The report has provided a detailed breakup and analysis of the market based on the soft skill type. This includes management and leadership, administration and secretarial, communication and productivity, personal development, teamwork, and others. According to the report, communication and productivity represented the largest segment.

Communication is the art of conveying information, ideas, and emotions effectively between individuals. Productivity, on the other hand, pertains to the ability to efficiently manage tasks and resources to achieve desired goals. Both communication and productivity are intertwined drivers in the soft skills training market. Effective communication fosters collaboration, reduces misunderstandings, and enhances team cohesion, which in turn boosts overall productivity. Soft skills training equips individuals with communication techniques, active listening, and conflict resolution strategies, enabling them to work cohesively and maximize productivity.

Moreover, improved productivity leads to greater efficiency and performance within organizations, resulting in positive outcomes and increased demand for soft skills training. As businesses recognize the pivotal role of communication in driving productivity, professionals and organizations are investing in honing these critical abilities to gain a competitive edge in today's interconnected world, thus propelling market growth.

Breakup by Channel Provider:

Corporate/Enterprise

Academic/Education

Government

Corporate/enterprise accounts for the majority of the market share

A detailed breakup and analysis of the market based on the channel provider has also been provided in the report. This includes corporate/enterprise, academic/education, and government. According to the report, corporate/enterprise accounted for the largest market share.

Corporate/enterprise serves as a significant channel provider, facilitating the distribution and implementation of soft skills training programs within large-scale organizations. These entities recognize the transformative impact of effective interpersonal skills on employee performance, team dynamics, and overall organizational success. By partnering with specialized training providers, corporations and enterprises can access tailored soft skills training content, workshops, and courses that align with their unique objectives and industry demands. As corporate/enterprise channel providers integrate these programs into their internal training initiatives, they foster a culture of continuous learning and development. This strategic approach enhances employee engagement and satisfaction and drives organizational growth by nurturing a workforce adept at communication, collaboration, and adaptability. As a result, the active involvement of corporate/enterprise entities as channel providers contributes significantly to the expansion and relevance of the soft skills training market.

Breakup by Sourcing:

In-house

Outsourced

Outsourced represents the largest sourcing segment

The report has provided a detailed breakup and analysis of the market based on the sourcing. This includes in-house and outsourced. According to the report, outsourced represented the largest segment.

Outsourced, refers to the practice of obtaining goods or services from external suppliers rather than producing them internally. Within the soft skills training market, outsourcing involves organizations enlisting specialized training providers to deliver comprehensive programs tailored to their needs. This approach enhances efficiency, cost-effectiveness, and expertise in delivering impactful soft skills training.

Moreover, outsourcing training initiatives to experts allows businesses to access a wide range of training modules, workshops, and resources without the need for in-house development. This, in turn, fuels the soft skills training market by enabling organizations to focus on their core activities while ensuring that employees receive high-quality training to enhance communication, teamwork, and leadership skills. Outsourcing aligns with the growing emphasis on holistic employee development, contributing to the expansion and sustained growth of the soft skills training market.

Breakup by Delivery Mode:

Online

Offline

Offline holds the largest share in the market

A detailed breakup and analysis of the market based on the delivery mode has also been provided in the report. This includes online and offline. According to the report, offline accounted for the largest market share.

Offline, as a mode of delivery, refers to the traditional method of conducting soft skills training in physical, face-to-face settings, rather than through online platforms. Offline training drives the soft skills training industry by providing a personalized and interactive learning experience. It allows participants to engage directly with trainers, peers, and real-life scenarios, fostering active communication, role-playing, and experiential learning. This mode is particularly effective for enhancing interpersonal skills like communication, negotiation, and conflict resolution, as participants practice and receive immediate feedback. Offline training also caters to diverse learning styles and facilitates networking, team building, and the formation of meaningful connections. As organizations recognize the value of hands-on, in-person soft skills training, the demand for offline programs continues to thrive, contributing to the growth of the soft skills training market in meeting the nuanced development needs of individuals and businesses.

Breakup by End Use Industry:

BFSI

Hospitality

Healthcare

Retail

Media and Entertainment

Others

BFSI dominates the market

The report has provided a detailed breakup and analysis of the market based on the end use industry. This includes BFSI, hospitality, healthcare, retail, media and entertainment, and others. According to the report, BFSI represented the largest segment.

Banking, Financial Services, and Insurance (BFSI) is a vital sector encompassing banking institutions, financial companies, investment firms, and insurance providers. The BFSI industry positively influences the soft skills training market growth by recognizing the pivotal role of interpersonal abilities in client interactions, regulatory compliance, and risk management. Effective communication, customer service, and ethical decision-making are paramount in this sector.

Soft skills training equips BFSI professionals with the skills to build trust, navigate complex financial situations, and adapt to ever-evolving regulations. As BFSI institutions prioritize enhancing customer experiences and maintaining strong ethical standards, the demand for targeted soft skills training surges. This dynamic industry's reliance on skilled professionals who are adept at communication, empathy, and problem-solving further fuels the growth of the soft skills training market, addressing the sector's unique demands while fostering a culture of excellence and trust.

Breakup by Region:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance in the market

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America (the United States and Canada) was the largest market for soft skills training.

North America serves as a prominent driver in propelling the growth of the soft skills training market due its dynamic business landscape, characterized by technological advancements and evolving workplace dynamics that catalyzes the demand for effective interpersonal skills. Organizations across industries in North America recognize the critical role soft skills play in fostering collaboration, innovation, and customer engagement.

Moreover, the region emphasis on employee well-being and career development aligns with the need for holistic skill enhancement. As North American businesses strive to stay competitive in the global market, they invest significantly in soft skills training to equip their workforce with communication, leadership, and adaptability capabilities. Government initiatives, educational institutions, and corporations actively collaborate to bridge the soft skills gap and address workforce needs, driving the growth of the market.

Competitive Landscape:

Key players in the market are driving innovation through a variety of cutting-edge approaches. They are embracing AI-driven platforms and virtual reality simulations to craft immersive and personalized training experiences by leveraging the potential of advanced technology. By integrating gamification elements, these players enhance engagement and interactivity, ensuring effective skill retention. Through AR-enabled modules, participants can practice communication, leadership, and conflict resolution within lifelike environments. This approach fosters experiential learning, enabling individuals to apply soft skills in context, thus bridging the gap between theory and practical application. Furthermore, the strategic application of data analytics and machine learning enables the tailoring of training content to individual needs, facilitating comprehensive skill development. These advancements cater to diverse learning styles and allow organizations to assess the tangible impact of soft skills training on performance, thereby favoring the ongoing expansion and efficacy of the soft skills training market.

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Articulate Global Inc.

Cengage Learning Inc.

Computer Generated Solutions Inc.

D2L Corporation

edX Inc.

New Horizons Worldwide LLC

NIIT Limited

Pearson PLC

QA Limited

Skillsoft Corporation

Recent Developments:

In August 2023, edX Inc., a prominent online learning platform, forged strategic partnerships with a diverse array of corporate partners and introduced a groundbreaking "Soft Skills Initiative." This initiative is geared toward providing meticulously curated soft skills training programs to employees spanning various industries. By collaborating with esteemed corporations, edX is poised to address the growing demand for well-rounded skill sets that extend beyond technical prowess.

In March 2023, QA Limited, a prominent player in the education and training industry, launched "All-Female Digital Skills Bootcamps." This groundbreaking initiative aims to empower women in the tech sector by providing them with tailored training and resources to excel in the digital landscape. The "All-Female Digital Skills Bootcamps" represent a strategic response to the gender gap prevalent within the technology field. By offering specialized training programs exclusively for women, QA is taking concrete steps to bridge this gap and promote inclusivity within the tech industry.

In June 2021, Skillsoft Corporation, a prominent player in the field of corporate learning and training solutions, acquired Pluma, Inc. This strategic move underscores Skillsoft's steadfast commitment to advancing its leadership development capabilities and offering comprehensive solutions to its clientele. With the integration of Pluma, Inc., Skillsoft aims to bolster its expertise in leadership development, a crucial facet of organizational growth. This acquisition aligns seamlessly with Skillsoft's pursuit of delivering top-notch learning experiences that cater to the evolving needs of businesses worldwide.

Key Questions Answered in This Report

• 1. What was the size of the global soft skills training market in 2023?
• 2. What is the expected growth rate of the global soft skills training market during 2024-2032?
• 3. What are the key factors driving the global soft skills training market?
• 4. What has been the impact of COVID-19 on the global soft skills training market?
• 5. What is the breakup of the global soft skills training market based on the soft skill type?
• 6. What is the breakup of the global soft skills training market based on the channel provider?
• 7. What is the breakup of the global soft skills training market based on sourcing?
• 8. What is the breakup of the global soft skills training market based on the delivery mode?
• 9. What is the breakup of the global soft skills training market based on the end use industry?
• 10. What are the key regions in the global soft skills training market?
• 11. Who are the key players/companies in the global soft skills training market?

Table of Contents

1 Preface

2 Scope and Methodology

• 2.1 Objectives of the Study
• 2.2 Stakeholders
• 2.3 Data Sources
  • 2.3.1 Primary Sources
  • 2.3.2 Secondary Sources
• 2.4 Market Estimation
  • 2.4.1 Bottom-Up Approach
  • 2.4.2 Top-Down Approach
• 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

• 4.1 Overview
• 4.2 Key Industry Trends

5 Global Soft Skills Training Market

• 5.1 Market Overview
• 5.2 Market Performance
• 5.3 Impact of COVID-19
• 5.4 Market Forecast

6 Market Breakup by Soft Skill Type

• 6.1 Management and Leadership
  • 6.1.1 Market Trends
  • 6.1.2 Market Forecast
• 6.2 Administration and Secretarial
  • 6.2.1 Market Trends
  • 6.2.2 Market Forecast
• 6.3 Communication and Productivity
  • 6.3.1 Market Trends
  • 6.3.2 Market Forecast
• 6.4 Personal Development
  • 6.4.1 Market Trends
  • 6.4.2 Market Forecast
• 6.5 Teamwork
  • 6.5.1 Market Trends
  • 6.5.2 Market Forecast
• 6.6 Others
  • 6.6.1 Market Trends
  • 6.6.2 Market Forecast

7 Market Breakup by Channel Provider

• 7.1 Corporate/ Enterprise
  • 7.1.1 Market Trends
  • 7.1.2 Market Forecast
• 7.2 Academic/ Education
  • 7.2.1 Market Trends
  • 7.2.2 Market Forecast
• 7.3 Government
  • 7.3.1 Market Trends
  • 7.3.2 Market Forecast

8 Market Breakup by Sourcing

• 8.1 In-house
  • 8.1.1 Market Trends
  • 8.1.2 Market Forecast
• 8.2 Outsourced
  • 8.2.1 Market Trends
  • 8.2.2 Market Forecast

9 Market Breakup by Delivery Mode

• 9.1 Online
  • 9.1.1 Market Trends
  • 9.1.2 Market Forecast
• 9.2 Offline
  • 9.2.1 Market Trends
  • 9.2.2 Market Forecast

10 Market Breakup by End Use Industry

• 10.1 BFSI
  • 10.1.1 Market Trends
  • 10.1.2 Market Forecast
• 10.2 Hospitality
  • 10.2.1 Market Trends
  • 10.2.2 Market Forecast
• 10.3 Healthcare
  • 10.3.1 Market Trends
  • 10.3.2 Market Forecast
• 10.4 Retail
  • 10.4.1 Market Trends
  • 10.4.2 Market Forecast
• 10.5 Media and Entertainment
  • 10.5.1 Market Trends
  • 10.5.2 Market Forecast
• 10.6 Others
  • 10.6.1 Market Trends
  • 10.6.2 Market Forecast

11 Market Breakup by Region

• 11.1 North America
  • 11.1.1 United States
    • 11.1.1.1 Market Trends
    • 11.1.1.2 Market Forecast
  • 11.1.2 Canada
    • 11.1.2.1 Market Trends
    • 11.1.2.2 Market Forecast
• 11.2 Asia Pacific
  • 11.2.1 China
    • 11.2.1.1 Market Trends
    • 11.2.1.2 Market Forecast
  • 11.2.2 Japan
    • 11.2.2.1 Market Trends
    • 11.2.2.2 Market Forecast
  • 11.2.3 India
    • 11.2.3.1 Market Trends
    • 11.2.3.2 Market Forecast
  • 11.2.4 South Korea
    • 11.2.4.1 Market Trends
    • 11.2.4.2 Market Forecast
  • 11.2.5 Australia
    • 11.2.5.1 Market Trends
    • 11.2.5.2 Market Forecast
  • 11.2.6 Indonesia
    • 11.2.6.1 Market Trends
    • 11.2.6.2 Market Forecast
  • 11.2.7 Others
    • 11.2.7.1 Market Trends
    • 11.2.7.2 Market Forecast
• 11.3 Europe
  • 11.3.1 Germany
    • 11.3.1.1 Market Trends
    • 11.3.1.2 Market Forecast
  • 11.3.2 France
    • 11.3.2.1 Market Trends
    • 11.3.2.2 Market Forecast
  • 11.3.3 United Kingdom
    • 11.3.3.1 Market Trends
    • 11.3.3.2 Market Forecast
  • 11.3.4 Italy
    • 11.3.4.1 Market Trends
    • 11.3.4.2 Market Forecast
  • 11.3.5 Spain
    • 11.3.5.1 Market Trends
    • 11.3.5.2 Market Forecast
  • 11.3.6 Russia
    • 11.3.6.1 Market Trends
    • 11.3.6.2 Market Forecast
  • 11.3.7 Others
    • 11.3.7.1 Market Trends
    • 11.3.7.2 Market Forecast
• 11.4 Latin America
  • 11.4.1 Brazil
    • 11.4.1.1 Market Trends
    • 11.4.1.2 Market Forecast
  • 11.4.2 Mexico
    • 11.4.2.1 Market Trends
    • 11.4.2.2 Market Forecast
  • 11.4.3 Others
    • 11.4.3.1 Market Trends
    • 11.4.3.2 Market Forecast
• 11.5 Middle East and Africa
  • 11.5.1 Market Trends
  • 11.5.2 Market Breakup by Country
  • 11.5.3 Market Forecast

12 SWOT Analysis

• 12.1 Overview
• 12.2 Strengths
• 12.3 Weaknesses
• 12.4 Opportunities
• 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

• 14.1 Overview
• 14.2 Bargaining Power of Buyers
• 14.3 Bargaining Power of Suppliers
• 14.4 Degree of Competition
• 14.5 Threat of New Entrants
• 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

• 16.1 Market Structure
• 16.2 Key Players
• 16.3 Profiles of Key Players
  • 16.3.1 Articulate Global Inc.
    • 16.3.1.1 Company Overview
    • 16.3.1.2 Product Portfolio
  • 16.3.2 Cengage Learning Inc.
    • 16.3.2.1 Company Overview
    • 16.3.2.2 Product Portfolio
  • 16.3.3 Computer Generated Solutions Inc.
    • 16.3.3.1 Company Overview
    • 16.3.3.2 Product Portfolio
  • 16.3.4 D2L Corporation
    • 16.3.4.1 Company Overview
    • 16.3.4.2 Product Portfolio
  • 16.3.5 edX Inc.
    • 16.3.5.1 Company Overview
    • 16.3.5.2 Product Portfolio
  • 16.3.6 New Horizons Worldwide LLC
    • 16.3.6.1 Company Overview
    • 16.3.6.2 Product Portfolio
  • 16.3.7 NIIT Limited
    • 16.3.7.1 Company Overview
    • 16.3.7.2 Product Portfolio
    • 16.3.7.3 Financials
  • 16.3.8 Pearson PLC
    • 16.3.8.1 Company Overview
    • 16.3.8.2 Product Portfolio
    • 16.3.8.3 Financials
    • 16.3.8.4 SWOT Analysis
  • 16.3.9 QA Limited
    • 16.3.9.1 Company Overview
    • 16.3.9.2 Product Portfolio
  • 16.3.10 Skillsoft Corporation
    • 16.3.10.1 Company Overview
    • 16.3.10.2 Product Portfolio