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市場調査レポート
商品コード
1378912
セルフサービス技術市場:世界の産業動向、シェア、規模、成長、機会、2023-2028年予測Self-Service Technology Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 |
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セルフサービス技術市場:世界の産業動向、シェア、規模、成長、機会、2023-2028年予測 |
出版日: 2023年11月02日
発行: IMARC
ページ情報: 英文 149 Pages
納期: 2~3営業日
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世界のセルフサービス技術市場規模は2022年に357億米ドルに達しました。今後、IMARC Groupは、2022年から2028年にかけて7.6%の成長率(CAGR)を示し、2028年までに554億米ドルに達すると予測しています。顧客セルフサービスに対する需要の高まり、キャッシュレス決済システムの普及、業界における継続的な技術進歩は、市場を牽引する重要な要因の一つです。
セルフサービス技術(SST)とは、顧客が人的サービス提供者の支援なしに取引やサービスを完了できるようにするあらゆる技術システムを指します。小売、ホスピタリティ、ヘルスケア、銀行など、さまざまな業界で利用されています。セルフサービス技術は、人件費の削減、効率の向上、分析のための貴重な顧客データ、取引完了やサービスへのアクセスにおける利便性、スピード、柔軟性の向上など、さまざまなメリットを提供します。標準的なSSTには、食料品店のセルフレジ、ファーストフード店の双方向キオスク、銀行の自動預け払い機(ATM)などがあります。これらのテクノロジーは、取引やサービスへのアクセスに便利で効率的かつ安全な方法を顧客に提供します。
急速に進化するデジタル経済と利便性に対する消費者の期待の高まりに伴い、顧客が自分の都合に合わせて取引やサービスへのアクセスを完了できるセルフサービス技術に対する需要が高まっており、これが主に市場成長の原動力となっています。これに加えて、こうしたテクノロジーは、人件費を削減し効率を向上させることで、企業の運営費全体を削減するのに役立ちます。さらに、キャッシュレス決済システムに対する嗜好の変化と採用が、セルフサービス・キオスクや様々な決済方法を受け入れることができる決済端末の需要を促進しており、これが市場の好展望を生み出しています。これに伴い、盛んな運輸業界全体で券売機やモバイル・チケッティング・アプリなどのセルフサービス・チケッティング・ソリューションに対する需要が急増していることも、成長を促進する要因となっています。これに加えて、顧客体験の向上が重視され、待ち時間の短縮やプロセスの合理化によって効率性と生産性を向上させる必要性が高まっていることも、市場の成長を強めています。これと同時に、eコマース部門の成長が加速していることも、自動小包ロッカーやセルフサービス・リターンの需要を刺激し、市場成長に寄与しています。さらに、人工知能(AI)やモノのインターネット(IoT)の開発などの革新的な技術の進歩や、顧客の関心を引くためのデジタルサイネージの採用は、市場に有益な成長機会をもたらしています。
The global self-service technology market size reached US$ 35.7 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 55.4 Billion by 2028, exhibiting a growth rate (CAGR) of 7.6% during 2022-2028. The rising demand for customer self-service, the widespread adoption of cashless payment systems, and ongoing technological advancements in the industry represent some of the key factors driving the market.
Self-service technology (SST) refers to any technological system that allows customers to complete a transaction or service without the assistance of a human service provider. They can be found across numerous industries, such as retail, hospitality, healthcare, and banking. Self-service technology offers a range of benefits, such as reduced labor costs, increased efficiency, valuable customer data for analysis, and enhanced convenience, speed, and flexibility in completing transactions or accessing services. Some of the standard SST include self-checkout machines in grocery stores, interactive kiosks in fast-food restaurants, and automated teller machines (ATMs) in banks. These technologies provide customers with a convenient, efficient, and secure way to complete transactions or access services.
With the rapidly evolving digital economy and growing consumer expectations for convenience, there is an escalating demand for self-service technologies that allow customers to complete transactions and access services on their terms, which is primarily driving the market growth. Besides this, these technologies can help lower the overall operational expenses of a business by reducing labor costs and improving efficiency. Moreover, the shifting preference and adoption of cashless payment systems are propelling the demand for self-service kiosks and payment terminals that can accept various payment methods, which, in turn, is creating a favorable outlook for the market. In line with this, the surging demand for self-service ticketing solutions, such as ticket vending machines and mobile ticketing apps across the flourishing transportation industry, is acting as another growth-inducing factor. In addition to this, extensive emphasis on improving the customer experience and the escalating need to improve efficiency and productivity by reducing wait times and streamlining processes are strengthening the market growth. Concurrent with this, the bolstering growth of the e-commerce sector is contributing to the market growth by impelling the demand for automated parcel lockers and self-service returns. Furthermore, innovative technological advancements, such as the development of artificial intelligence (AI) and the Internet of Things (IoT), and the adoption of digital signage to engage customers are presenting remunerative growth opportunities for the market.
IMARC Group provides an analysis of the key trends in each sub-segment of the global self-service technology market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on product and application.
ATM
Kiosks
Vending Machines
The report has provided a detailed breakup and analysis of the self-service technology market based on the product. This includes ATM, kiosks, and vending machines. According to the report, ATM represented the largest segment.
Retail
QSR
Banking
Travel and Tourism
Healthcare
Others
A detailed breakup and analysis of the self-service technology market based on the application have also been provided in the report. This includes retail, QSR, banking, travel and tourism, healthcare, and others. According to the report, retail accounted for the largest market share.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, Asia Pacific was the largest market for self-service technology. Some of the factors driving the Asia Pacific self-service technology market included the rising demand for self-service machines, the increasing focus on operational efficiency and productivity, and the expanding deployment of ATMs, self-service kiosks, and vending machines.
The report has also provided a comprehensive analysis of the competitive landscape in the global self-service technology market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation), KIOSK Information Systems Inc., NCR Corporation, Toshiba Corporation, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.