ビジネスプロセスアウトソーシングの世界市場：市場規模・シェア・動向分析 (サービスの種類別・アウトソーシングの種類別・展開方式別・最終用途別・地域別)、セグメント別予測 (2025年～2030年)

ビジネスプロセスアウトソーシング市場の成長と動向：

Grand View Research, Inc.の最新レポートによると、世界のビジネスプロセスアウトソーシングの市場規模は2030年までに5,252億3,000万米ドルに達し、2025年から2030年までのCAGRは9.8％を記録すると予測されています。人材、BFSI、IT・通信業界におけるアウトソーシングサービスの需要増加や、コア・コンピタンスに集中しようとする組織の傾向の高まりといった要因が、ビジネス・プロセス・アウトソーシング（BPO）市場を牽引すると予測されます。さらに、パーソナライズされた消費者体験、スマートなセルフサービスなどの次世代サービスの進化、マルチチャネル・コミュニケーションに対する消費者需要の高まりは、予測期間中に市場に機会を創出すると予想されます。

過去10年間、ビジネスプロセスアウトソーシング・サービスが提供するコスト削減や柔軟性の向上などのメリットにより、業界は著しい成長を遂げてきました。世界のサービス業界は、情報通信技術の進歩に伴い、ダイナミックな変化を目の当たりにしています。ビジネスプロセスアウトソーシングにより、企業は業務をニアショアやオフショアにシフトすることでコストを削減し、低コストでダイナミックな人材プールを活用してビジネス要件を満たすことができます。また、BPO分野ではクラウドベースのサービス、人工知能、ロボットによるプロセス自動化の採用が増加しており、今後数年間の市場成長が期待されています。オンライン・インタラクション、クロスチャネル・キャンペーン、オムニチャネル・コミュニケーションは、顧客エンゲージメント・プロセスの改善において極めて重要な役割を果たすと予想されます。

世界のビジネスプロセスアウトソーシング市場は、いくつかの重要な要因によって力強い成長を続けています。特に自動化、人工知能、データ分析などの技術的進歩は、BPO業務に革命をもたらし、効率を高め、より洗練されたサービスを可能にしています。企業はコアコンピタンスに集中する一方で、非コア機能を専門のBPOプロバイダーにアウトソーシングする傾向が強まっており、アウトソーシングサービスの需要が高まっています。さらに、世界化と新規市場への事業拡大が、拡張性とコスト効率に優れたソリューションの必要性を高めており、市場の成長をさらに後押ししています。さらに、ギグ・エコノミーやデジタル・ファーストの顧客サービスの台頭といった新たな動向は、BPOの情勢を再構築し、業界における成長と革新の新たな機会を提供しています。

ビジネスプロセスアウトソーシング市場レポートハイライト

• 財務・会計分野が市場を独占し、2024年の売上高シェアは21.0%超でした。財務・会計分野でのアウトソーシング・ソリューションの利用が増加しており、同分野の成長を牽引しています。
• オンショア部門が市場を席巻し、2024年の売上高シェアは45.0％を超えました。オンショア・アウトソーシングは、国内の地域間賃金格差を活用することでコスト削減を実現します。
• クラウドセグメントが市場を席巻し、2024年の売上高シェアは52.0％を超えました。クラウドベースのBPOにより、企業はBPO業務を管理するために高価なハードウェア、ソフトウェア・ライセンス、ITインフラに投資する必要がなくなります。クラウドプロバイダーがこれらの側面を処理するため、大幅なコスト削減につながります。
• 小売部門は、予測期間中に大きく成長する見込みです。膨大なデータセットとリアルタイムのデータ分析により、アウトソーシングは企業に消費者の期待をより深く理解させる。データ入力サービス・プロバイダーの支援により、企業は市場動向、売れ筋商品、返品追跡などに注力し、情報に基づいた意思決定を行うことができます。
• アジア太平洋地域は、2025年から2030年までのCAGRが約11.0%と最も高くなると予想されています。同市場は、デジタル技術の進歩、eコマースプラットフォームの増加、通信、BFSI、医療、小売、旅行・ホスピタリティなど様々な業界における非中核サービスのアウトソーシング志向の高まりにより、大きな成長が見込まれています。

目次

第1章 分析方法・範囲

第2章 エグゼクティブサマリー

第3章 ビジネスプロセスアウトソーシング市場：変動要因・傾向・範囲

• 市場概要/系統展望
• 業界バリューチェーン分析
• 市場力学
  • 市場促進要因の分析
  • 市場抑制要因の分析
  • 業界の機会
• ビジネスプロセスアウトソーシング市場：分析ツール
  • ポーターのファイブフォース分析
  • PESTEL分析

第4章 ビジネスプロセスアウトソーシング市場：サービスの種類別の推定・動向分析

• セグメントダッシュボード
• ビジネスプロセスアウトソーシング市場：動向分析、サービスの種類別（10億米ドル、2024年・2030年）
• 財務・会計
• 人事
• KPO
• 調達・サプライチェーン
• カスタマーサービス
• セールス・マーケティング
• ロジスティクス
• 研修・開発アウトソーシング
• その他

第5章 ビジネスプロセスアウトソーシング市場：アウトソーシングの種類別の推定・動向分析

• セグメントダッシュボード
• ビジネスプロセスアウトソーシング市場：動向分析、アウトソーシングの種類別（10億米ドル、2024年・2030年）
• オンシェア
• ニアショア
• オフショア

第6章 ビジネスプロセスアウトソーシング市場：展開方式別の推定・動向分析

• セグメントダッシュボード
• ビジネスプロセスアウトソーシング市場：動向分析、展開方式別（10億米ドル、2024年・2030年）
• クラウド
• オンプレミス

第7章 ビジネスプロセスアウトソーシング市場：最終用途別の推定・動向分析

• セグメントダッシュボード
• ビジネスプロセスアウトソーシング市場：動向分析、最終用途別（10億米ドル、2024年・2030年）
• BFSI
• 医療
• 製造業
• IT・通信
• 小売業
• 政府・防衛
• その他

第8章 ビジネスプロセスアウトソーシング市場：地域別の推定・動向分析

• ビジネスプロセスアウトソーシング市場のシェア：地域別（10億米ドル、2024年・2030年）
• 北米
  • サービスの種類別（2018～2030年）
  • アウトソーシングの種類別（2018～2030年）
  • 展開方式別（2018～2030年）
  • 最終用途別（2018～2030年）
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • サービスの種類別（2018～2030年）
  • アウトソーシングの種類別（2018～2030年）
  • 展開方式別（2018～2030年）
  • 最終用途別（2018～2030年）
  • 英国
  • ドイツ
  • フランス
• アジア太平洋
  • サービスの種類別（2018～2030年）
  • アウトソーシングの種類別（2018～2030年）
  • 展開方式別（2018～2030年）
  • 最終用途別（2018～2030年）
  • 中国
  • インド
  • 日本
  • オーストラリア
  • マレーシア
  • シンガポール
  • 韓国
• ラテンアメリカ
  • サービスの種類別（2018～2030年）
  • アウトソーシングの種類別（2018～2030年）
  • 展開方式別（2018～2030年）
  • 最終用途別（2018～2030年）
  • ブラジル
• 中東・アフリカ
  • サービスの種類別（2018～2030年）
  • アウトソーシングの種類別（2018～2030年）
  • 展開方式別（2018～2030年）
  • 最終用途別（2018～2030年）
  • サウジアラビア
  • アラブ首長国連邦
  • 南アフリカ

第9章 競合情勢

• 最近の動向と影響分析：主要市場参入企業別
• 企業分類
• 企業の市場シェア分析
• 企業ヒートマップ分析
• 戦略マッピング
  • 拡大
  • 企業合併・買収 (M&A)
  • パートナーシップとコラボレーション
  • 新製品の発売
  • 研究開発
• 企業プロファイル
  • Accenture
  • Amdocs
  • Atos SE
  • Capgemini
  • Capita plc
  • CBRE
  • Cognizant
  • Concentrix Corporation
  • HCL Technologies Limited
  • Infosys Limited
  • International Business Machines Corporation（IBM）
  • Sodexo
  • TATA Consultancy Services Limited
  • Tech Mahindra Limited
  • Teleperformance
  • TTEC Holdings, Inc.
  • Wipro

List of Tables

• Table 1 List of Abbreviation
• Table 2 Global business process outsourcing market, 2018 - 2030 (USD Billion)
• Table 3 Global business process outsourcing market, by region, 2018 - 2030 (USD Billion)
• Table 4 Global business process outsourcing market, by service type, 2018 - 2030 (USD Billion)
• Table 5 Global business process outsourcing market, by outsourcing type, 2018 - 2030 (USD Billion)
• Table 6 Global business process outsourcing market, by deployment, 2018 - 2030 (USD Billion)
• Table 7 Global business process outsourcing market, by end use, 2018 - 2030 (USD Billion)
• Table 8 Global finance & accounting market by region, 2018 - 2030 (USD Billion)
• Table 9 Global human resource market by region, 2018 - 2030 (USD Billion)
• Table 10 Global KPO market by region, 2018 - 2030 (USD Billion)
• Table 11 Global procurement & supply chain market by region, 2018 - 2030 (USD Billion)
• Table 12 Global customer services market by region, 2018 - 2030 (USD Billion)
• Table 13 Global sales & marketing market by region, 2018 - 2030 (USD Billion)
• Table 14 Global logistics market by region, 2018 - 2030 (USD Billion)
• Table 15 Global training and development outsourcing market by region, 2018 - 2030 (USD Billion)
• Table 16 Global others market by region, 2018 - 2030 (USD Billion)
• Table 17 Global onshore market by region, 2018 - 2030 (USD Billion)
• Table 18 Global nearshore market by region, 2018 - 2030 (USD Billion)
• Table 19 Global offshore market by region, 2018 - 2030 (USD Billion)
• Table 20 Global on-premise market by region, 2018 - 2030 (USD Billion)
• Table 21 Global cloud market by region, 2018 - 2030 (USD Billion)
• Table 22 Global BFSI market by region, 2018 - 2030 (USD Billion)
• Table 23 Global healthcare market by region, 2018 - 2030 (USD Billion)
• Table 24 Global manufacturing market by region, 2018 - 2030 (USD Billion)
• Table 25 Global IT & telecommunications market by region, 2018 - 2030 (USD Billion)
• Table 26 Global retail market by region, 2018 - 2030 (USD Billion)
• Table 27 Global government & defense market by region, 2018 - 2030 (USD Billion)
• Table 28 Global others market by region, 2018 - 2030 (USD Billion)
• Table 29 North America business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 30 North America business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 31 North America business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 32 North America business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 33 U.S. business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 34 U.S. business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 35 U.S. business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 36 U.S. business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 37 Canada business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 38 Canada business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 39 Canada business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 40 Canada business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 41 Mexico business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 42 Mexico business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 43 Mexico business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 44 Mexico business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 45 Europe business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 46 Europe business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 47 Europe business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 48 Europe business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 49 UK business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 50 UK business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 51 UK business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 52 UK business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 53 Germany business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 54 Germany business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 55 Germany business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 56 Germany business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 57 France business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 58 France business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 59 France business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 60 France business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 61 Asia Pacific business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 62 Asia Pacific business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 63 Asia Pacific business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 64 Asia Pacific business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 65 China business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 66 China business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 67 China business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 68 China business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 69 India business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 70 India business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 71 India business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 72 India business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 73 Japan business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 74 Japan business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 75 Japan business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 76 Japan business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 77 Australia business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 78 Australia business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 79 Australia business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 80 Australia business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 81 Singapore business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 82 Singapore business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 83 Singapore business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 84 Singapore business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 85 Malaysia business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 86 Malaysia business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 87 Malaysia business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 88 Malaysia business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 89 South Korea business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 90 South Korea business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 91 South Korea business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 92 South Korea business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 93 Latin America business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 94 Latin America business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 95 Latin America business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 96 Latin America business process outsourcing market, by application 2018 - 2030 (USD Billion)
• Table 97 Latin America business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 98 Brazil business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 99 Brazil business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 100 Brazil business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 101 Brazil business process outsourcing market, by application 2018 - 2030 (USD Billion)
• Table 102 Brazil business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 103 Middle East & Africa business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 104 Middle East & Africa business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 105 Middle East & Africa business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 106 Middle East & Africa business process outsourcing market, by application 2018 - 2030 (USD Billion)
• Table 107 Middle East & Africa business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 108 UAE business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 109 UAE business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 110 UAE business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 111 UAE business process outsourcing market, by application 2018 - 2030 (USD Billion)
• Table 112 UAE business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 113 Saudi Arabia business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 114 Saudi Arabia business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 115 Saudi Arabia business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 116 Saudi Arabia business process outsourcing market, by application 2018 - 2030 (USD Billion)
• Table 117 Saudi Arabia business process outsourcing market, by end use 2018 - 2030 (USD Billion)
• Table 118 South Africa business process outsourcing market, by service type 2018 - 2030 (USD Billion)
• Table 119 South Africa business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
• Table 120 South Africa business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
• Table 121 South Africa business process outsourcing market, by application 2018 - 2030 (USD Billion)
• Table 122 South Africa business process outsourcing market, by end use 2018 - 2030 (USD Billion)

List of Figures

• Fig. 1 Business Process Outsourcing Market Segmentation
• Fig. 2 Market landscape
• Fig. 3 Information Procurement
• Fig. 4 Data Analysis Models
• Fig. 5 Market Formulation and Validation
• Fig. 6 Data Validating & Publishing
• Fig. 7 Market Snapshot
• Fig. 8 Segment Snapshot
• Fig. 9 Competitive Landscape Snapshot
• Fig. 10 Business Process Outsourcing: Industry Value Chain Analysis
• Fig. 11 Business Process Outsourcing: Market Dynamics
• Fig. 12 Business Process Outsourcing: PORTER's Analysis
• Fig. 13 Business Process Outsourcing: PESTEL Analysis
• Fig. 14 Business Process Outsourcing Share by Service Type, 2024 & 2030 (USD Billion)
• Fig. 15 Business Process Outsourcing, by Service Type: Market Share, 2024 & 2030
• Fig. 16 Finance & Accounting Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 17 Human Resource Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 18 KPO Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 19 Procurement & Supply Chain Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 20 Customer Services Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 21 Sales & Marketing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 22 Logistics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 23 Training and Development Outsourcing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 24 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 25 Business Process Outsourcing Share by Outsourcing Type, 2024 & 2030 (USD Billion)
• Fig. 26 Business Process Outsourcing, by Outsourcing Type: Market Share, 2024 & 2030
• Fig. 27 Onshore Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 28 Nearshore Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 29 Offshore Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 30 Business Process Outsourcing Share by Deployment, 2024 & 2030 (USD Billion)
• Fig. 31 Business Process Outsourcing, by Deployment: Market Share, 2024 & 2030
• Fig. 32 Cloud Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 33 On-premise Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 34 Business Process Outsourcing Share by End Use, 2024 & 2030 (USD Billion)
• Fig. 35 Business Process Outsourcing, by End Use: Market Share, 2024 & 2030
• Fig. 36 BFSI Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 37 Healthcare Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 38 Manufacturing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 39 IT & Telecommunications Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 40 Retail Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 41 Government & Defense Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 42 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 43 Regional Market place: Key Takeaways
• Fig. 44 North America Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 45 U.S. Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 46 Canada Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 47 Mexico Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 48 Europe Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 49 UK Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030,) (USD Billion)
• Fig. 50 Germany Business Process Outsourcing Market Estimates and Forecasts (2018 - 2030,) (USD Billion)
• Fig. 51 France Business Process Outsourcing Market Estimates and Forecasts (2018 - 2030,) (USD Billion)
• Fig. 52 Asia Pacific Business Process Outsourcing Market Estimates and Forecast, 2018 - 2030 (USD Billion)
• Fig. 53 China Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 54 India Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 55 Japan Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 56 Australia Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 57 Singapore Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 58 Malaysia Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 59 South Korea Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 60 Latin America Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 61 Brazil Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 62 MEA Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 63 Saudi Arabia Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 64 UAE Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 65 South Africa Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 66 Key Company Categorization
• Fig. 67 Company Market Positioning
• Fig. 68 Key Company Market Share Analysis, 2024
• Fig. 69 Strategic Framework

Business Process Outsourcing Market Growth & Trends:

The global business process outsourcing market size is expected to reach USD 525.23 billion by 2030, registering a CAGR of 9.8% from 2025 to 2030, according to a new report by Grand View Research, Inc. Factors such as the increasing demand for outsourcing services across human resources, BFSI, and IT & telecommunication industries and the rising inclination of organizations to focus on their core competencies are anticipated to drive the business process outsourcing (BPO) market. Moreover, the evolution of next-generation services such as personalized consumer experience, smart self-service, and rising consumer demand for multi-channel communication is anticipated to create opportunities for the market over the forecast period.

Over the last decade, the industry has experienced tremendous growth owing to benefits offered by business process outsourcing services, such as cost savings and increased flexibility. The global service industry has witnessed a dynamic shift with the advancement of the information and communication technology. Outsourcing business processes enables organizations to cut costs by shifting operations to nearshore or offshore locations, leveraging a low-cost and dynamic talent pool to meet business requirements. Additionally, the rising adoption of cloud-based services, artificial intelligence, and robotic process automation in the BPO sector is expected to favor market growth in the coming years. Online interactions, cross-channel campaigns, and omnichannel communications are expected to be pivotal in improving customer engagement processes.

The global business process outsourcing market continues to experience robust growth driven by several key factors. Technological advancements, particularly in automation, artificial intelligence, and data analytics, are revolutionizing BPO operations, enhancing efficiency, and enabling more sophisticated services. Companies are increasingly focusing on core competencies while outsourcing non-core functions to specialized BPO providers, driving demand for outsourcing services. Additionally, globalization and the expansion of businesses into new markets are fueling the need for scalable and cost-effective solutions, further propelling the market's growth. Moreover, emerging trends such as the gig economy and the rise of digital-first customer service are reshaping the BPO landscape, offering new opportunities for growth and innovation within the industry.

Business Process Outsourcing Market Report Highlights:

• The finance & accounting segment dominated the market and accounted for the revenue share of over 21.0% in 2024. The increasing utilization of outsourcing solutions within the finance and accounting sector drives the segment growth.
• The onshore segment dominated the market and accounted for the revenue share of over 45.0% in 2024. Onshore outsourcing offers cost reductions by leveraging regional wage disparities within a country.
• The cloud segment dominated the market and accounted for the revenue share of over 52.0% in 2024. Cloud-based BPO eliminates the need for companies to invest in expensive hardware, software licenses, and IT infrastructure to manage BPO operations. Cloud providers handle these aspects, leading to significant cost savings.
• The retail segment is expected to grow significantly over the forecast period. With massive data sets and real-time data analysis, outsourcing offers businesses a deeper understanding of consumer expectations. With the aid of a data entry services provider, companies can focus on market trends, best-selling products, and tracking returns, among others, to make informed decisions.
• The Asia Pacific region is expected to register the highest CAGR of around 11.0% from 2025 to 2030. The market is expected to witness significant growth owing to the advances in digital technologies, the increasing number of e-commerce platforms, and the rising preference for outsourcing non-core services across various industries, including telecommunications, BFSI, healthcare, retail, and travel & hospitality.

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Methodology segmentation & scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Business Process Outsourcing Variables, Trends & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Industry Value Chain Analysis
• 3.3. Market Dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
  • 3.3.3. Industry Opportunities
• 3.4. Business Process Outsourcing Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political landscape
    • 3.4.2.2. Economic and Social landscape
    • 3.4.2.3. Technological landscape
    • 3.4.2.4. Environmental landscape
    • 3.4.2.5. Legal landscape

Chapter 4. Business Process Outsourcing Market: Service Type Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Business Process Outsourcing: Service Type Movement Analysis, USD Billion, 2024 & 2030
• 4.3. Finance & Accounting
  • 4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.4. Human Resource
  • 4.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.5. KPO
  • 4.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.6. Procurement & Supply Chain
  • 4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.7. Customer Services
  • 4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.8. Sales & Marketing
  • 4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.9. Logistics
  • 4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.10. Training and Development Outsourcing
  • 4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.11. Others
  • 4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Business Process Outsourcing: Outsourcing Type Movement Analysis, USD Billion, 2024 & 2030
• 5.3. Onshore
  • 5.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 5.4. Nearshore
  • 5.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 5.5. Offshore
  • 5.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Business Process Outsourcing Market: Deployment Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Business Process Outsourcing: Deployment Movement Analysis, USD Billion, 2024 & 2030
• 6.3. Cloud
  • 6.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.4. On-premise
  • 6.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Business Process Outsourcing Market: End Use Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Business Process Outsourcing: End Use Movement Analysis, USD Billion, 2024 & 2030
• 7.3. BFSI
  • 7.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.4. Healthcare
  • 7.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.5. Manufacturing
  • 7.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.6. IT & Telecommunications
  • 7.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.7. Retail
  • 7.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.8. Government & Defense
  • 7.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.9. Others
  • 7.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Business Process Outsourcing Market: Regional Estimates & Trend Analysis

• 8.1. Business Process Outsourcing Share, By Region, 2024 & 2030, USD Billion
• 8.2. North America
  • 8.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.2.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.6. U.S.
    • 8.2.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.7. Canada
    • 8.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.7.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.8. Mexico
    • 8.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.8.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.3. Europe
  • 8.3.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.3.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.6. UK
    • 8.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.7. Germany
    • 8.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.7.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.8. France
    • 8.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.8.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.8.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.8.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.4. Asia Pacific
  • 8.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.4.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.6. China
    • 8.4.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.7. India
    • 8.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.7.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.8. Japan
    • 8.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.8.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.9. Australia
    • 8.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.9.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.10. Malaysia
    • 8.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.10.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.11. Singapore
    • 8.4.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.11.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.11.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.11.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.11.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.12. South Korea
    • 8.4.12.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.12.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.12.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.12.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.12.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.5. Latin America
  • 8.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.5.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.6. Brazil
    • 8.5.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.5.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.6. Middle East & Africa
  • 8.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.6. Saudi Arabia
    • 8.6.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.7. UAE
    • 8.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.7.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.8. South Africa
    • 8.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.8.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)

Chapter 9. Competitive Landscape

• 9.1. Recent Developments & Impact Analysis by Key Market Participants
• 9.2. Company Categorization
• 9.3. Company Market Share Analysis
• 9.4. Company Heat Map Analysis
• 9.5. Strategy Mapping
  • 9.5.1. Expansion
  • 9.5.2. Mergers & Acquisition
  • 9.5.3. Partnerships & Collaborations
  • 9.5.4. New Product Launches
  • 9.5.5. Research And Development
• 9.6. Company Profiles
  • 9.6.1. Accenture
    • 9.6.1.1. Participant's Overview
    • 9.6.1.2. Financial Performance
    • 9.6.1.3. Product Benchmarking
    • 9.6.1.4. Recent Developments
  • 9.6.2. Amdocs
    • 9.6.2.1. Participant's Overview
    • 9.6.2.2. Financial Performance
    • 9.6.2.3. Product Benchmarking
    • 9.6.2.4. Recent Developments
  • 9.6.3. Atos SE
    • 9.6.3.1. Participant's Overview
    • 9.6.3.2. Financial Performance
    • 9.6.3.3. Product Benchmarking
    • 9.6.3.4. Recent Developments
  • 9.6.4. Capgemini
    • 9.6.4.1. Participant's Overview
    • 9.6.4.2. Financial Performance
    • 9.6.4.3. Product Benchmarking
    • 9.6.4.4. Recent Developments
  • 9.6.5. Capita plc
    • 9.6.5.1. Participant's Overview
    • 9.6.5.2. Financial Performance
    • 9.6.5.3. Product Benchmarking
    • 9.6.5.4. Recent Developments
  • 9.6.6. CBRE
    • 9.6.6.1. Participant's Overview
    • 9.6.6.2. Financial Performance
    • 9.6.6.3. Product Benchmarking
    • 9.6.6.4. Recent Developments
  • 9.6.7. Cognizant
    • 9.6.7.1. Participant's Overview
    • 9.6.7.2. Financial Performance
    • 9.6.7.3. Product Benchmarking
    • 9.6.7.4. Recent Developments
  • 9.6.8. Concentrix Corporation
    • 9.6.8.1. Participant's Overview
    • 9.6.8.2. Financial Performance
    • 9.6.8.3. Product Benchmarking
    • 9.6.8.4. Recent Developments
  • 9.6.9. HCL Technologies Limited
    • 9.6.9.1. Participant's Overview
    • 9.6.9.2. Financial Performance
    • 9.6.9.3. Product Benchmarking
    • 9.6.9.4. Recent Developments
  • 9.6.10. Infosys Limited
    • 9.6.10.1. Participant's Overview
    • 9.6.10.2. Financial Performance
    • 9.6.10.3. Product Benchmarking
    • 9.6.10.4. Recent Developments
  • 9.6.11. International Business Machines Corporation (IBM)
    • 9.6.11.1. Participant's Overview
    • 9.6.11.2. Financial Performance
    • 9.6.11.3. Product Benchmarking
    • 9.6.11.4. Recent Developments
  • 9.6.12. Sodexo
    • 9.6.12.1. Participant's Overview
    • 9.6.12.2. Financial Performance
    • 9.6.12.3. Product Benchmarking
    • 9.6.12.4. Recent Developments
  • 9.6.13. TATA Consultancy Services Limited
    • 9.6.13.1. Participant's Overview
    • 9.6.13.2. Financial Performance
    • 9.6.13.3. Product Benchmarking
    • 9.6.13.4. Recent Developments
  • 9.6.14. Tech Mahindra Limited
    • 9.6.14.1. Participant's Overview
    • 9.6.14.2. Financial Performance
    • 9.6.14.3. Product Benchmarking
    • 9.6.14.4. Recent Developments
  • 9.6.15. Teleperformance
    • 9.6.15.1. Participant's Overview
    • 9.6.15.2. Financial Performance
    • 9.6.15.3. Product Benchmarking
    • 9.6.15.4. Recent Developments
  • 9.6.16. TTEC Holdings, Inc.
    • 9.6.16.1. Participant's Overview
    • 9.6.16.2. Financial Performance
    • 9.6.16.3. Product Benchmarking
    • 9.6.16.4. Recent Developments
  • 9.6.17. Wipro
    • 9.6.17.1. Participant's Overview
    • 9.6.17.2. Financial Performance
    • 9.6.17.3. Product Benchmarking
    • 9.6.17.4. Recent Developments