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コンタクトセンター・インテリジェンスの世界市場

Contact Center Intelligence

出版日
ページ情報
英文 206 Pages
納期
即日から翌営業日
適宜更新あり
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=148.26円
コンタクトセンター・インテリジェンスの世界市場
出版日: 2025年08月07日
発行: Global Industry Analysts, Inc.
ページ情報: 英文 206 Pages
納期: 即日から翌営業日
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概要

コンタクトセンター・インテリジェンスの世界市場は2030年までに119億米ドルに到達

2024年に34億米ドルと推定されるコンタクトセンター・インテリジェンスの世界市場は、2024年から2030年にかけて23.3％のCAGRで成長し、2030年には119億米ドルに達すると予測されます。本レポートで分析したセグメントの1つであるコンタクトセンター・インテリジェンスソリューションは、CAGR 27.4％を記録し、分析期間終了時には77億米ドルに達すると予測されます。コンタクトセンター・インテリジェンスサービス分野の成長率は、分析期間のCAGRで17.6％と推定されます。

米国市場は8億8,920万米ドル、中国はCAGR 21.8％で成長予測

米国のコンタクトセンター・インテリジェンス市場は、2024年には8億8,920万米ドルと推定されます。世界第2位の経済大国である中国は、2030年までに18億米ドルの市場規模に達すると予測され、分析期間2024-2030年のCAGRは21.8%です。その他の注目すべき地域別市場としては、日本とカナダがあり、分析期間中のCAGRはそれぞれ21.8%と19.5%と予測されています。欧州では、ドイツがCAGR約15.5%で成長すると予測されています。

世界のコンタクトセンター・インテリジェンス市場- 主要動向と成長マーケットカタリスト

なぜコンタクトセンター・インテリジェンスは企業にとって戦略的必須要素になりつつあるのか？

今日のデジタルファースト経済では、企業は優れた顧客体験を提供する必要に迫られており、コンタクトセンター・インテリジェンス（CCI）は現代の顧客サービス戦略にとって不可欠な要素となっています。従来のコンタクトセンターは、主に人間のエージェントとスクリプト化された回答に依存していましたが、人工知能（AI）、自動化、分析主導の洞察によって急速に変化しています。コンタクトセンター・インテリジェンスは、自然言語処理（NLP）、機械学習（ML）、予測分析などの先進技術を活用して、顧客との対話を強化し、業務を合理化し、応答時間を改善します。AIを搭載したチャットボット、バーチャルアシスタント、音声分析ツールは、企業が顧客からの問い合わせに対応する方法を再定義し、リアルタイムの支援、パーソナライズされたエンゲージメント、シームレスな問題解決を可能にします。

オムニチャネル・コミュニケーションの重要性の高まりは、CCIソリューションの採用をさらに加速させています。顧客は現在、音声通話、電子メール、ソーシャルメディア、メッセージングアプリなど、複数のタッチポイントを介したシームレスな対話を期待しています。インテリジェント・コンタクト・センター・ソリューションは、これらのチャネルを統合プラットフォームに統合し、顧客データ、過去のやり取り、嗜好にエージェントがすぐにアクセスできるようにします。この機能は顧客満足度を高めるだけでなく、企業はリソース配分を最適化し、運用コストを削減することができます。さらに、企業は競争の激しい市場で差別化を図るため、AIを活用したコンタクトセンター・インテリジェンスへの投資は、効率性の向上、顧客ロイヤリティの促進、競争力の獲得のための戦略的優先事項となっています。

人工知能はどのようにコンタクトセンター・インテリジェンスに革命をもたらすのか？

人工知能は最新のコンタクトセンター・インテリジェンスソリューションの中核であり、顧客とのやり取りを管理・分析する方法を変革します。AIを活用した音声分析と音声認識技術は、コンタクトセンターが顧客の感情を解釈し、感情を検出し、リアルタイムで通話品質を評価する能力を大幅に向上させました。これらの洞察により、企業は顧客の懸念に積極的に対処し、エージェントのパフォーマンスを向上させ、サービス強化の可能性のある領域を特定することができます。AIを活用したバーチャルアシスタントやチャットボットも、日常的な問い合わせに対応し、待ち時間を短縮する上で重要な役割を果たしています。

機械学習アルゴリズムは、膨大な量の顧客との対話データを継続的に分析してパターンを特定し、顧客の行動を予測することで、CCI機能をさらに強化します。予測分析ツールは、企業が顧客のニーズを予測し、積極的な関与とパーソナライズされた推奨を可能にするのに役立ちます。さらに、AIを活用した自動化により、コールルーティング、ケースの分類、フォローアップなどのバックエンドプロセスが合理化され、手作業による負荷や業務の非効率性が軽減されます。コンタクトセンターへのAIの統合は、効率性とスケーラビリティを向上させるだけでなく、より迅速で正確、かつコンテキストを考慮した応対を実現することで、カスタマー・エクスペリエンス全体を向上させています。

コンタクトセンター・インテリジェンスの主な使用事例は？

コンタクトセンター・インテリジェンスの用途は様々な業界に広がっており、それぞれがAI主導のソリューションを活用して顧客とのやり取りを最適化し、業務効率を高めています。銀行、金融サービス、保険（BFSI）セクターは、CCIを最も早くから導入した企業の1つであり、AIを搭載したチャットボット、詐欺検出システム、音声分析を使って顧客サービスとセキュリティを向上させています。自動化されたセルフサービス・オプションは、銀行が残高照会や資金移動などの大量の定型取引を処理する一方で、人間の担当者が複雑な金融相談に集中することを可能にしています。不正検知アルゴリズムも、取引行動を監視し、疑わしい行動にリアルタイムでフラグを立てるために導入されています。

ヘルスケア・セクターもCCIの主要な受益者であり、AIを搭載したバーチャル・アシスタントが、予約の調整、服薬リマインダーの提供、遠隔医療相談の支援に利用されています。ヘルスケアにおけるインテリジェント・コンタクト・センターは、医療提供者の管理負担を軽減しながら、患者が問い合わせに対してタイムリーな回答を受けられるようにします。同様に、小売・eコマース業界では、AIを活用したカスタマー・サポート・ソリューションが、商品の推奨を即座に提供し、返品を効率的に処理し、自然言語理解（NLU）を通じて問い合わせを解決することで、ショッピング体験を最適化しています。各業界で顧客エンゲージメントのデジタル化が進む中、コンタクトセンター・インテリジェンスの採用は急速に拡大しており、顧客サービスモデルや業務ワークフローを再構築しています。

コンタクトセンター・インテリジェンス市場の成長を促進する要因とは？

コンタクトセンター・インテリジェンス市場の成長は、AIを活用した自動化に対する需要の高まり、デジタル・コミュニケーション・チャネルの台頭、カスタマー・エクスペリエンスの向上への注目の高まりなど、いくつかの要因によってもたらされています。企業はAIを活用したソリューションに投資することで、大量の電話を処理し、応答時間を最小限に抑え、サービス品質を向上させながら運用コストを削減しています。リモートワークやクラウドベースのコンタクトセンターへのシフトは、AIを搭載したプラットフォームの採用をさらに加速させており、企業は物理的なインフラの制約を受けずにカスタマーサポート業務を拡大することができます。また、データ分析ツールの普及も主要な成長要因となっており、企業はリアルタイムの洞察を活用してエージェントのパフォーマンスを最適化し、顧客満足度を測定し、サービス戦略を改善しようとしています。

さらに、オムニチャネルの顧客エンゲージメントが重視されるようになったことで、企業は音声、チャット、電子メール、ソーシャルメディアのやり取りを統合したコンタクトセンター・ソリューションの導入を進めています。AI主導の顧客感情分析とパーソナライゼーション機能により、企業は高度にカスタマイズされた体験を提供できるようになり、ブランド・ロイヤルティと顧客維持率が向上しています。特にBFSIやヘルスケアなどの業界では、規制コンプライアンス要件も、データプライバシーと業界標準の遵守を保証する安全なAI主導型コンタクトセンター・ソリューションへの投資を後押ししています。企業が顧客中心の戦略を優先し続ける中、コンタクトセンター・インテリジェンス市場は、技術の進歩、消費者の期待の進化、シームレスでインテリジェントな顧客対応の必要性によって、持続的な成長が見込まれています。

セグメント

コンポーネントタイプ（コンタクトセンター・インテリジェンスソリューション,コンタクトセンター・インテリジェンスサービス）;テクノロジータイプ（自然言語処理技術,機械学習技術,自動音声認識技術,コンピュータビジョン技術,ビデオ認識技術）;企業規模（大企業,中小企業）;エンドユーザー（BFSIエンドユーザー,消費財・小売エンドユーザー,官公庁エンドユーザー,ヘルスケアエンドユーザー, IT・テレコムエンドユーザー,トラベル・ホスピタリティエンドユーザー,その他エンドユーザー）

調査対象企業の例

  • 8x8, Inc.
  • Amazon Web Services（AWS）
  • Avaya Holdings Corp.
  • Cisco Systems, Inc.
  • Content Guru Ltd.
  • Enghouse Interactive
  • Evolve IP, LLC
  • Five9, Inc.
  • Genesys Telecommunications
  • Google Cloud Contact Center AI
  • Microsoft Dynamics 365 Contact Center
  • NICE Ltd.
  • RingCentral, Inc.
  • Salesforce, Inc.
  • Talkdesk, Inc.
  • Twilio Inc.
  • UJET, Inc.
  • Verint Systems Inc.
  • Vonage Holdings Corp.
  • Zoom Video Communications, Inc.

AIインテグレーション

Global Industry Analystsは、有効な専門家コンテンツとAIツールによって、市場情報と競合情報を変革しています。

Global Industry Analystsは、一般的なLLMや業界別SLMのクエリに従う代わりに、ビデオ記録、ブログ、検索エンジン調査、大量の企業、製品/サービス、市場データなど、世界中の専門家から収集したコンテンツのリポジトリを構築しました。

関税影響係数

Global Industry Analystsは、本社の国、製造拠点、輸出入（完成品とOEM）に基づく企業の競争力の変化を予測しています。この複雑で多面的な市場力学は、売上原価（COGS）の増加、収益性の低下、サプライチェーンの再構築など、ミクロおよびマクロの市場力学の中でも特に競合他社に影響を与える見込みです。

目次

第1章 調査手法

第2章 エグゼクティブサマリー

  • 市場概要
  • 主要企業
  • 市場動向と促進要因
  • 世界市場の見通し

第3章 市場分析

  • 米国
  • カナダ
  • 日本
  • 中国
  • 欧州
  • フランス
  • ドイツ
  • イタリア
  • 英国
  • その他欧州
  • アジア太平洋
  • その他の地域

第4章 競合

目次
Product Code: MCP30211

Global Contact Center Intelligence Market to Reach US$11.9 Billion by 2030

The global market for Contact Center Intelligence estimated at US$3.4 Billion in the year 2024, is expected to reach US$11.9 Billion by 2030, growing at a CAGR of 23.3% over the analysis period 2024-2030. Contact Center Intelligence Solutions, one of the segments analyzed in the report, is expected to record a 27.4% CAGR and reach US$7.7 Billion by the end of the analysis period. Growth in the Contact Center Intelligence Services segment is estimated at 17.6% CAGR over the analysis period.

The U.S. Market is Estimated at US$889.2 Million While China is Forecast to Grow at 21.8% CAGR

The Contact Center Intelligence market in the U.S. is estimated at US$889.2 Million in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$1.8 Billion by the year 2030 trailing a CAGR of 21.8% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 21.8% and 19.5% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 15.5% CAGR.

Global Contact Center Intelligence Market - Key Trends & Growth Catalysts

Why is Contact Center Intelligence Becoming a Strategic Imperative for Businesses?

In today’s digital-first economy, businesses are under increasing pressure to deliver superior customer experiences, making contact center intelligence (CCI) a vital component of modern customer service strategies. Traditional contact centers, which primarily relied on human agents and scripted responses, are being rapidly transformed by artificial intelligence (AI), automation, and analytics-driven insights. Contact Center Intelligence leverages advanced technologies such as natural language processing (NLP), machine learning (ML), and predictive analytics to enhance customer interactions, streamline operations, and improve response times. AI-powered chatbots, virtual assistants, and speech analytics tools are redefining how businesses handle customer inquiries, enabling real-time assistance, personalized engagements, and seamless issue resolution.

The growing importance of omnichannel communication has further accelerated the adoption of CCI solutions. Customers now expect seamless interactions across multiple touchpoints, including voice calls, emails, social media, and messaging apps. Intelligent contact center solutions integrate these channels into a unified platform, ensuring that customer data, past interactions, and preferences are readily accessible to agents. This capability not only enhances customer satisfaction but also enables businesses to optimize resource allocation and reduce operational costs. Furthermore, as organizations strive to differentiate themselves in highly competitive markets, investing in AI-driven contact center intelligence has become a strategic priority for improving efficiency, driving customer loyalty, and gaining a competitive edge.

How is Artificial Intelligence Revolutionizing Contact Center Intelligence?

Artificial intelligence is at the core of modern Contact Center Intelligence solutions, transforming the way customer interactions are managed and analyzed. AI-powered speech analytics and voice recognition technologies have significantly enhanced the ability of contact centers to interpret customer sentiment, detect emotions, and assess call quality in real-time. These insights enable businesses to proactively address customer concerns, improve agent performance, and identify potential areas for service enhancement. AI-driven virtual assistants and chatbots are also playing a crucial role in handling routine inquiries, reducing wait times, and freeing up human agents to focus on more complex issues that require personalized attention.

Machine learning algorithms further enhance CCI capabilities by continuously analyzing vast amounts of customer interaction data to identify patterns and predict customer behavior. Predictive analytics tools help businesses anticipate customer needs, enabling proactive engagement and personalized recommendations. Additionally, AI-driven automation is streamlining backend processes such as call routing, case categorization, and follow-up actions, reducing manual workloads and operational inefficiencies. The integration of AI into contact centers is not only improving efficiency and scalability but also elevating the overall customer experience by ensuring faster, more accurate, and context-aware interactions.

What Are the Key Industry Use Cases for Contact Center Intelligence?

The application of Contact Center Intelligence extends across various industries, each leveraging AI-driven solutions to optimize customer interactions and enhance operational efficiency. The banking, financial services, and insurance (BFSI) sector has been one of the earliest adopters of CCI, using AI-powered chatbots, fraud detection systems, and speech analytics to improve customer service and security. Automated self-service options have enabled banks to handle high volumes of routine transactions, such as balance inquiries and fund transfers, while human agents focus on complex financial consultations. Fraud detection algorithms are also being deployed to monitor transactional behavior and flag suspicious activities in real time.

The healthcare sector is another major beneficiary of CCI, where AI-powered virtual assistants are being used to schedule appointments, provide medication reminders, and assist in telemedicine consultations. Intelligent contact centers in healthcare ensure that patients receive timely responses to their queries while reducing the administrative burden on healthcare providers. Similarly, in the retail and e-commerce industry, AI-driven customer support solutions are optimizing the shopping experience by providing instant product recommendations, processing returns efficiently, and resolving inquiries through natural language understanding (NLU). As businesses across industries continue to digitize customer engagement, the adoption of Contact Center Intelligence is expanding rapidly, reshaping customer service models and operational workflows.

What Factors Are Driving Growth in the Contact Center Intelligence Market?

The growth in the Contact Center Intelligence market is driven by several factors, including the increasing demand for AI-driven automation, the rise of digital communication channels, and the growing focus on enhancing customer experience. Businesses are investing in AI-powered solutions to handle high call volumes, minimize response times, and reduce operational costs while improving service quality. The shift toward remote work and cloud-based contact centers has further accelerated the adoption of AI-powered platforms, enabling organizations to scale their customer support operations without physical infrastructure limitations. The proliferation of data analytics tools is also a key growth driver, as businesses seek to leverage real-time insights to optimize agent performance, measure customer satisfaction, and refine service strategies.

Moreover, the rising emphasis on omnichannel customer engagement is pushing organizations to adopt integrated contact center solutions that unify voice, chat, email, and social media interactions. AI-driven customer sentiment analysis and personalization features are enabling businesses to deliver highly tailored experiences, increasing brand loyalty and customer retention rates. Regulatory compliance requirements, particularly in industries such as BFSI and healthcare, are also fueling investments in secure, AI-driven contact center solutions that ensure data privacy and adherence to industry standards. As businesses continue to prioritize customer-centric strategies, the Contact Center Intelligence market is poised for sustained growth, driven by technological advancements, evolving consumer expectations, and the need for seamless, intelligent customer interactions.

SCOPE OF STUDY:

The report analyzes the Contact Center Intelligence market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Component Type (Contact Center Intelligence Solutions, Contact Center Intelligence Services); Technology Type (Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology, Video Recognition Technology); Enterprise Size (Large Enterprises, Small and Medium Enterprises); End-Use (BFSI End-Use, Consumer Goods and Retail End-Use, Government End-Use, Healthcare End-Use, IT and Telecom End-Use, Travel and Hospitality End-Use, Other End-Uses)

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 34 Featured) -

  • 8x8, Inc.
  • Amazon Web Services (AWS)
  • Avaya Holdings Corp.
  • Cisco Systems, Inc.
  • Content Guru Ltd.
  • Enghouse Interactive
  • Evolve IP, LLC
  • Five9, Inc.
  • Genesys Telecommunications
  • Google Cloud Contact Center AI
  • Microsoft Dynamics 365 Contact Center
  • NICE Ltd.
  • RingCentral, Inc.
  • Salesforce, Inc.
  • Talkdesk, Inc.
  • Twilio Inc.
  • UJET, Inc.
  • Verint Systems Inc.
  • Vonage Holdings Corp.
  • Zoom Video Communications, Inc.

AI INTEGRATIONS

We're transforming market and competitive intelligence with validated expert content and AI tools.

Instead of following the general norm of querying LLMs and Industry-specific SLMs, we built repositories of content curated from domain experts worldwide including video transcripts, blogs, search engines research, and massive amounts of enterprise, product/service, and market data.

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by increasing the Cost of Goods Sold (COGS), reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • Tariff Impact on Global Supply Chain Patterns
    • Contact Center Intelligence - Global Key Competitors Percentage Market Share in 2025 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Shift Toward AI-Powered Automation and Virtual Agents Drives Growth in Contact Center Intelligence Solutions
    • Rising Expectations for 24/7 Omnichannel Support Propel Demand for Real-Time Conversational AI
    • Adoption of Cloud Contact Center Platforms Expands Access to Scalable Intelligence Capabilities
    • Growing Focus on Reducing Average Handling Time (AHT) and Call Resolution Rates Strengthens AI Integration
    • Use of Sentiment Analysis and Emotion Detection Enhances Customer Experience Strategies
    • Integration of Contact Center Intelligence With CRM and ERP Systems Improves Operational Efficiency
    • Explosion of Customer Interaction Data Fuels Demand for Predictive Analytics and Actionable Insights
    • Self-Service Optimization and Deflection Techniques Generate Cost Savings and Improve User Satisfaction
    • Voice Biometrics and Speech Recognition Tools Enhance Security and User Authentication Processes
    • Demand for Personalization in Support Interactions Spurs AI-Driven Recommendations and Dynamic Routing
    • Increased Need for Agent Performance Monitoring and Coaching Tools Expands Workforce Intelligence Adoption
    • Hybrid and Remote Contact Center Models Accelerate Cloud-Based AI Deployment
    • Rise in Multilingual Support Requirements Enhances Market for Natural Language Processing (NLP)
    • Integration of RPA (Robotic Process Automation) in Contact Centers Enhances Backend Efficiency
    • Proliferation of Messaging Channels (WhatsApp, SMS, Social Media) Drives Intelligent Omnichannel Routing
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Contact Center Intelligence Market Analysis of Annual Sales in US$ Million for Years 2015 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Contact Center Intelligence by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 3: World 6-Year Perspective for Contact Center Intelligence by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for Contact Center Intelligence Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 5: World 6-Year Perspective for Contact Center Intelligence Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 6: World Recent Past, Current & Future Analysis for Contact Center Intelligence Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 7: World 6-Year Perspective for Contact Center Intelligence Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for BFSI End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 9: World 6-Year Perspective for BFSI End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for Consumer Goods & Retail End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 11: World 6-Year Perspective for Consumer Goods & Retail End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 12: World Recent Past, Current & Future Analysis for Government End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 13: World 6-Year Perspective for Government End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for Healthcare End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 15: World 6-Year Perspective for Healthcare End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 16: World Recent Past, Current & Future Analysis for IT & Telecom End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 17: World 6-Year Perspective for IT & Telecom End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 18: World Recent Past, Current & Future Analysis for Travel & Hospitality End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 19: World 6-Year Perspective for Travel & Hospitality End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 20: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 21: World 6-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 22: World Recent Past, Current & Future Analysis for Natural Language Processing Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 23: World 6-Year Perspective for Natural Language Processing Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 24: World Recent Past, Current & Future Analysis for Machine Learning Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 25: World 6-Year Perspective for Machine Learning Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 26: World Recent Past, Current & Future Analysis for Automatic Speech Recognition Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 27: World 6-Year Perspective for Automatic Speech Recognition Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 28: World Recent Past, Current & Future Analysis for Computer Vision Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 29: World 6-Year Perspective for Computer Vision Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 30: World Recent Past, Current & Future Analysis for Video Recognition Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 31: World 6-Year Perspective for Video Recognition Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 32: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 33: World 6-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 34: World Recent Past, Current & Future Analysis for Small & Medium Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 35: World 6-Year Perspective for Small & Medium Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Contact Center Intelligence Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
    • TABLE 36: USA Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 37: USA 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 38: USA Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 39: USA 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 40: USA Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 41: USA 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 42: USA Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 43: USA 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • CANADA
    • TABLE 44: Canada Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 45: Canada 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 46: Canada Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 47: Canada 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 48: Canada Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 49: Canada 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 50: Canada Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 51: Canada 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • JAPAN
    • Contact Center Intelligence Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
    • TABLE 52: Japan Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 53: Japan 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 54: Japan Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 55: Japan 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 56: Japan Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 57: Japan 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 58: Japan Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 59: Japan 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • CHINA
    • Contact Center Intelligence Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
    • TABLE 60: China Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 61: China 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 62: China Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 63: China 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 64: China Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 65: China 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 66: China Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 67: China 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • EUROPE
    • Contact Center Intelligence Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
    • TABLE 68: Europe Recent Past, Current & Future Analysis for Contact Center Intelligence by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 69: Europe 6-Year Perspective for Contact Center Intelligence by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
    • TABLE 70: Europe Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 71: Europe 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 72: Europe Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 73: Europe 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 74: Europe Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 75: Europe 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 76: Europe Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 77: Europe 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • FRANCE
    • Contact Center Intelligence Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
    • TABLE 78: France Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 79: France 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 80: France Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 81: France 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 82: France Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 83: France 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 84: France Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 85: France 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • GERMANY
    • Contact Center Intelligence Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
    • TABLE 86: Germany Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 87: Germany 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 88: Germany Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 89: Germany 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 90: Germany Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 91: Germany 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 92: Germany Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 93: Germany 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • ITALY
    • TABLE 94: Italy Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 95: Italy 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 96: Italy Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 97: Italy 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 98: Italy Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 99: Italy 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 100: Italy Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 101: Italy 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • UNITED KINGDOM
    • Contact Center Intelligence Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
    • TABLE 102: UK Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 103: UK 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 104: UK Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 105: UK 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 106: UK Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 107: UK 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 108: UK Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 109: UK 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • REST OF EUROPE
    • TABLE 110: Rest of Europe Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 111: Rest of Europe 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 112: Rest of Europe Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 113: Rest of Europe 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 114: Rest of Europe Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 115: Rest of Europe 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 116: Rest of Europe Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 117: Rest of Europe 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • ASIA-PACIFIC
    • Contact Center Intelligence Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
    • TABLE 118: Asia-Pacific Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 119: Asia-Pacific 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 120: Asia-Pacific Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 121: Asia-Pacific 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 122: Asia-Pacific Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 123: Asia-Pacific 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 124: Asia-Pacific Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 125: Asia-Pacific 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030
  • REST OF WORLD
    • TABLE 126: Rest of World Recent Past, Current & Future Analysis for Contact Center Intelligence by Component Type - Contact Center Intelligence Solutions and Contact Center Intelligence Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 127: Rest of World 6-Year Perspective for Contact Center Intelligence by Component Type - Percentage Breakdown of Value Sales for Contact Center Intelligence Solutions and Contact Center Intelligence Services for the Years 2025 & 2030
    • TABLE 128: Rest of World Recent Past, Current & Future Analysis for Contact Center Intelligence by End-Use - BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 129: Rest of World 6-Year Perspective for Contact Center Intelligence by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Consumer Goods & Retail End-Use, Government End-Use, Healthcare End-Use, IT & Telecom End-Use, Travel & Hospitality End-Use and Other End-Uses for the Years 2025 & 2030
    • TABLE 130: Rest of World Recent Past, Current & Future Analysis for Contact Center Intelligence by Technology Type - Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 131: Rest of World 6-Year Perspective for Contact Center Intelligence by Technology Type - Percentage Breakdown of Value Sales for Natural Language Processing Technology, Machine Learning Technology, Automatic Speech Recognition Technology, Computer Vision Technology and Video Recognition Technology for the Years 2025 & 2030
    • TABLE 132: Rest of World Recent Past, Current & Future Analysis for Contact Center Intelligence by Enterprise Size - Large Enterprises and Small & Medium Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 133: Rest of World 6-Year Perspective for Contact Center Intelligence by Enterprise Size - Percentage Breakdown of Value Sales for Large Enterprises and Small & Medium Enterprises for the Years 2025 & 2030

IV. COMPETITION