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コールセンターにおける人工知能（AI）の世界市場

Artificial Intelligence (AI) in Call Centers

出版日
ページ情報
英文 457 Pages
納期
即日から翌営業日
適宜更新あり
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=146.99円
コールセンターにおける人工知能（AI）の世界市場
出版日: 2025年02月06日
発行: Global Industry Analysts, Inc.
ページ情報: 英文 457 Pages
納期: 即日から翌営業日
GIIご利用のメリット
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  • 概要
  • 目次
概要

コールセンターにおける人工知能（AI）の世界市場は2030年までに90億米ドルに達する見込み

2024年に25億米ドルと推定されるコールセンターにおける人工知能（AI）の世界市場は、2024年から2030年にかけてCAGR 23.5%で成長し、2030年には90億米ドルに達すると予測されます。本レポートで分析したセグメントの1つであるAI Compute Platformsは、CAGR 22.1%を記録し、分析期間終了時には35億米ドルに達すると予測されます。AIソリューションセグメントの成長率は、分析期間でCAGR 23.9%と推定されます。

米国市場は推定7億500万米ドル、中国はCAGR26.5％で成長予測

米国のコールセンターにおける人工知能（AI）市場は、2024年に7億500万米ドルと推定されます。世界第2位の経済大国である中国は、2030年までに9億5,270万米ドルの市場規模に達すると予測され、分析期間2024-2030年のCAGRは26.5%です。その他の注目すべき地域別市場としては、日本とカナダがあり、分析期間中のCAGRはそれぞれ19.9%と20.5%と予測されています。欧州では、ドイツがCAGR約22.2%で成長すると予測されています。

コールセンターにおける人工知能（AI）の世界市場- 主要動向と促進要因のまとめ

コールセンターにおける人工知能（AI）とは、機械学習、自然言語処理、音声認識などのAI技術を統合し、コールセンター業務の効率と効果を向上させることを指します。AIは、コールセンターが大量の電話を処理し、顧客サービスを提供する能力を高める。ルーティンワークを自動化することで、人間のエージェントはより複雑な問題に集中できるようになり、全体的な生産性と顧客満足度が向上します。コールセンターにおけるAIのアプリケーションには、最初の顧客対応を行うチャットボットやバーチャルアシスタント、電話対応やルーティングを最適化する予測分析、顧客の感情を測定し、それに応じて対応を調整するセンチメント分析などがあります。

コールセンターへのAIの導入は、顧客サービスとサポートの情勢を劇的に変化させました。AI主導のシステムは24時間365日のカスタマーサービスを提供し、世界中の顧客にとってのアクセシビリティと利便性を向上させる。これらのシステムは対話から学習し、継続的に改善するように設計されているため、時間の経過とともに問い合わせを効果的に解決する能力が向上します。例えば、ディープラーニング（深層学習）を搭載したチャットボットは、顧客からの問い合わせを高い精度で分析・回答し、人による介入の必要性を減らすことができます。さらに、AI分析ツールは顧客からの問い合わせのパターンを特定し、プロアクティブなサービスと将来のニーズの予測を可能にします。このようにパーソナライズされた効率的なサービスは、顧客満足度を高めるだけでなく、ロイヤルティと信頼を築き、競争市場において極めて重要な要素となります。

AI主導型コールセンター市場の成長は、いくつかの要因によってもたらされます。主な要因の1つは、迅速な応答時間や24時間サポートなど、顧客サービス体験の向上に対する需要の高まりであり、AI技術はこれを提供するのに適しています。さらに、クラウドベースのAIソリューションの普及によって参入障壁が下がり、より多くの企業がインフラへの大規模な初期投資を必要とせずに高度なAIを統合できるようになった。AIの技術的進歩、特に自然言語理解と機械学習は、複雑な顧客からの問い合わせを理解し対応するバーチャルエージェントの有効性を大幅に向上させています。さらに、ビジネスが世界に拡大するにつれて、AIによる多言語サポートの提供能力はますます重要になり、この技術のさらなる普及を後押ししています。

セグメント

コンポーネント（コンピュート・プラットフォーム、ソリューション、サービス）、デプロイメント（クラウド、オンプレミス）、エンドユーザー（BFSI、IT＆テレコム、消費財＆小売、政府、ヘルスケア、旅行＆ホスピタリティ、その他エンドユーザー）

調査対象企業の例（全111社）

  • Accenture PLC
  • Adobe Inc.
  • Atos SE
  • Amazon Web Services, Inc.
  • AMDOCS
  • Abaxx Technologies Corp. Ltd.
  • [24]7.ai, Inc.
  • 3CLogic
  • AlmavivA SpA
  • Afiniti
  • Appen Ltd.
  • ACMETICS, Inc.
  • Arbela Technologies Corporation
  • American Traffic Solutions, Inc.
  • ASAPP Info Global Services

目次

第1章 調査手法

第2章 エグゼクティブサマリー

  • 市場概要
  • 主要企業
  • 市場動向と促進要因
  • 世界市場の見通し

第3章 市場分析

  • 米国
  • カナダ
  • 日本
  • 中国
  • 欧州
  • フランス
  • ドイツ
  • イタリア
  • 英国
  • その他欧州
  • アジア太平洋
  • その他の地域

第4章 競合

目次
Product Code: MCP21174

Global Artificial Intelligence (AI) in Call Centers Market to Reach US$9.0 Billion by 2030

The global market for Artificial Intelligence (AI) in Call Centers estimated at US$2.5 Billion in the year 2024, is expected to reach US$9.0 Billion by 2030, growing at a CAGR of 23.5% over the analysis period 2024-2030. AI Compute Platforms, one of the segments analyzed in the report, is expected to record a 22.1% CAGR and reach US$3.5 Billion by the end of the analysis period. Growth in the AI Solutions segment is estimated at 23.9% CAGR over the analysis period.

The U.S. Market is Estimated at US$705.0 Million While China is Forecast to Grow at 26.5% CAGR

The Artificial Intelligence (AI) in Call Centers market in the U.S. is estimated at US$705.0 Million in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$952.7 Million by the year 2030 trailing a CAGR of 26.5% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 19.9% and 20.5% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 22.2% CAGR.

Global Artificial Intelligence (AI) in Call Center Market - Key Trends and Drivers Summarized

Artificial Intelligence (AI) in call centers refers to the integration of AI technologies, such as machine learning, natural language processing, and speech recognition, to improve the efficiency and effectiveness of call center operations. AI enhances the capabilities of call centers in handling large volumes of calls and providing customer service. By automating routine tasks, AI allows human agents to focus on more complex issues, thus improving overall productivity and customer satisfaction. AI applications in call centers include chatbots and virtual assistants that can handle initial customer interactions, predictive analytics to optimize call handling and routing, and sentiment analysis to gauge customer emotions and tailor responses accordingly.

The implementation of AI in call centers has dramatically transformed the landscape of customer service and support. AI-driven systems provide 24/7 customer service, which improves accessibility and convenience for customers around the globe. These systems are designed to learn from interactions and continuously improve, thereby increasing their ability to resolve queries effectively over time. For instance, chatbots equipped with deep learning can analyze and respond to customer inquiries with high precision, reducing the need for human intervention. Moreover, AI analytics tools can identify patterns in customer calls, enabling proactive service and the anticipation of future needs. This level of personalized and efficient service not only enhances customer satisfaction but also builds loyalty and trust, crucial elements in competitive markets.

The growth in the AI-driven call center market is driven by several factors. One major driver is the increasing demand for enhanced customer service experiences, including quicker response times and 24-hour support, which AI technologies are well-equipped to provide. Additionally, the proliferation of cloud-based AI solutions has lowered the barrier for entry, allowing more companies to integrate advanced AI without the need for extensive initial investment in infrastructure. Technological advancements in AI, particularly in natural language understanding and machine learning, have significantly improved the effectiveness of virtual agents in understanding and responding to complex customer queries. Furthermore, as businesses expand globally, the ability to provide multilingual support through AI becomes increasingly important, driving further adoption of the technology.

SCOPE OF STUDY:

The report analyzes the Artificial Intelligence (AI) in Call Centers market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Component (Compute Platforms, Solutions, Services); Deployment (Cloud, On-Premise); End-Use (BFSI, IT & Telecom, Consumer Goods & Retail, Government, Healthcare, Travel & Hospitality, Other End-Uses)

Geographic Regions/Countries:

World; USA; Canada; Japan; China; Europe; France; Germany; Italy; UK; Rest of Europe; Asia-Pacific; Rest of World.

Select Competitors (Total 111 Featured) -

  • Accenture PLC
  • Adobe Inc.
  • Atos SE
  • Amazon Web Services, Inc.
  • AMDOCS
  • Abaxx Technologies Corp. Ltd.
  • [24]7.ai, Inc.
  • 3CLogic
  • AlmavivA SpA
  • Afiniti
  • Appen Ltd.
  • ACMETICS, Inc.
  • Arbela Technologies Corporation
  • American Traffic Solutions, Inc.
  • ASAPP Info Global Services

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Artificial Intelligence (AI) in Call Centers - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
    • What is AI, Why Is It Important & How Is It Transforming the World?
    • Outlook for AI
    • Disrupting Eons-Old Human Industrial, Economic & Social Activities, the Powerful Combination of Human & Artificial Intelligence Will Define Humanity's Future: Global Opportunity for AI (In US$ Billion) for Years 2021, 2023, 2025 and 2027
    • Global Economic Outlook
    • Recent Market Activity
    • Innovations
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Focus on Building Robust Customer Relationships Provides the Foundation for the Growing Adoption of AI in Call Centers
    • Here's How AI Promises To Revolutionize the Call Center Industry
    • Call Centers: A Primer
    • AI & Call Centers: A Powerful Combo
    • Call Centers Step Up Investments in Conversational AI
    • The Age of Self Service Spearheads the Rise of AI in Call Centers
    • AI-Powered Call Centers Transform Patient Experience in the Healthcare Industry
    • AI-Powered Call Centers Promote Uninterrupted Customer Service in the Telecommunications Industry
    • Robust Rise of e-Commerce & m-Commerce to Support Market Growth
    • Global B2C E-Commerce Sales in US$ Trillion for the Years 2017, 2019, 2021 and 2023
    • Against the Backdrop of Robust Online Sales & Competition, eCommerce Call Centers Step Up Focus on AI Based Capabilities
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 2: World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
    • TABLE 3: World Recent Past, Current & Future Analysis for Compute Platforms by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 4: World 6-Year Perspective for Compute Platforms by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 5: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 6: World 6-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 7: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 8: World 6-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 9: World Recent Past, Current & Future Analysis for Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 10: World 6-Year Perspective for Cloud by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 11: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 12: World 6-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 13: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 14: World 6-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 15: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 16: World 6-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 17: World Recent Past, Current & Future Analysis for Consumer Goods & Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 18: World 6-Year Perspective for Consumer Goods & Retail by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 19: World Recent Past, Current & Future Analysis for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 20: World 6-Year Perspective for Government by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 21: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 22: World 6-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 23: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 24: World 6-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 25: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 26: World 6-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 27: World Artificial Intelligence (AI) in Call Centers Market Analysis of Annual Sales in US$ Thousand for Years 2020 through 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
    • TABLE 28: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 29: USA 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 30: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 31: USA 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 32: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 33: USA 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • CANADA
    • TABLE 34: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 35: Canada 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 36: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 37: Canada 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 38: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 39: Canada 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • JAPAN
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
    • TABLE 40: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 41: Japan 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 42: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 43: Japan 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 44: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 45: Japan 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • CHINA
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
    • TABLE 46: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 47: China 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 48: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 49: China 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 50: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 51: China 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • EUROPE
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
    • TABLE 52: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 53: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Geographic Region - Percentage Breakdown of Value Revenues for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
    • TABLE 54: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 55: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 56: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 57: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 58: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 59: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • FRANCE
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
    • TABLE 60: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 61: France 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 62: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 63: France 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 64: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 65: France 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • GERMANY
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
    • TABLE 66: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 67: Germany 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 68: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 69: Germany 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 70: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 71: Germany 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • ITALY
    • TABLE 72: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 73: Italy 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 74: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 75: Italy 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 76: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 77: Italy 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • UNITED KINGDOM
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
    • TABLE 78: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 79: UK 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 80: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 81: UK 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 82: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 83: UK 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • REST OF EUROPE
    • TABLE 84: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 85: Rest of Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 86: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 87: Rest of Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 88: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 89: Rest of Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • ASIA-PACIFIC
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
    • TABLE 90: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 91: Asia-Pacific 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 92: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 93: Asia-Pacific 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 94: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 95: Asia-Pacific 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • REST OF WORLD
    • TABLE 96: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 97: Rest of World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 98: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 99: Rest of World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 100: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 101: Rest of World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030

IV. COMPETITION