サービス・デリバリーの自動化の世界市場

サービス・デリバリーの自動化の世界市場は2030年までに681億米ドルに達する見込み

2023年に140億米ドルと推定されるサービス・デリバリーの自動化の世界市場は、2023年から2030年にかけてCAGR 25.4%で成長し、2030年には681億米ドルに達すると予測されます。本レポートで分析したセグメントの1つであるITプロセスオートメーションは、CAGR26.6%を記録し、分析期間終了時には530億米ドルに達すると予測されます。ビジネスプロセスオートメーション分野の成長率は、分析期間中CAGR 21.8％と推定されます。

米国市場は38億米ドルと推定、中国はCAGR24.0％で成長予測

米国のサービス・デリバリーの自動化市場は、2023年に38億米ドルと推定されます。世界第2位の経済大国である中国は、2030年までに101億米ドルの市場規模に達すると予測され、分析期間2023-2030年のCAGRは24.0%です。その他の注目すべき地域別市場としては、日本とカナダがあり、分析期間中のCAGRはそれぞれ22.9%と21.3%と予測されています。欧州では、ドイツがCAGR約17.0%で成長すると予測されています。

世界のサービス・デリバリーの自動化市場- 主要動向と促進要因のまとめ

サービス・デリバリーの自動化が今日のビジネスにとって不可欠になりつつある理由とは？

サービス・デリバリーの自動化（SDA）は、反復的な手作業プロセスの自動化を可能にすることで、効率性、正確性、スピードを向上させるため、あらゆる業界の企業にとってますます不可欠になっています。企業はITサービス、カスタマーサポート、財務業務、人事管理の合理化のためにSDAソリューションを導入しています。ロボティック・プロセス・オートメーション（RPA）とインテリジェント・プロセス・オートメーション（IPA）は、ルールベースの自動化、コグニティブ・オートメーション、AI主導の意思決定の機能を提供することで、SDA市場の成長を促進しています。企業が運用コストの削減、サービス品質の向上、顧客満足度の向上に努める中、特に銀行、ヘルスケア、通信、小売などの分野でSDAの採用が増加しています。

技術の進歩はどのようにサービス・デリバリーの自動化を形成しているか？

技術の進歩がサービス・デリバリーの自動化の未来を形作り、よりインテリジェントに、より適応的に、より安全にします。AIと機械学習のSDAプラットフォームへの統合は、高度なデータ分析、自然言語処理（NLP）、予測保守を可能にし、よりインテリジェントでコンテキストを意識した自動化を推進しています。ローコードおよびノーコード自動化プラットフォームの開発により、ビジネスユーザーや技術者以外のスタッフが自動化ワークフローを作成・管理できるようになり、IT部門への依存度が低下し、デジタルトランスフォーメーションが加速しています。さらに、RPAとチャットボット、バーチャルアシスタント、ワークフローオーケストレーションツールなどの他の自動化技術を組み合わせることに注力することで、SDAソリューションの機能が強化され、複数の機能や部門にわたるエンドツーエンドのプロセス自動化が可能になります。

サービス・デリバリーの自動化の導入をリードしている市場セグメンテーションは？

SDA市場は、テクノロジー、アプリケーション、展開モード、エンドユーザー、地域によって区分されます。テクノロジーには、ロボティック・プロセス・オートメーション（RPA）、インテリジェント・プロセス・オートメーション（IPA）、コグニティブ・オートメーション、AIを活用した自動化などがあり、反復的なルールベースのタスクを自動化できるRPAが最も広く採用されています。SDAのアプリケーションは、ITサービス、カスタマーサポート、財務・会計、人事、サプライチェーン管理など多岐にわたるが、効率的なサービス提供とコスト最適化の必要性から、ITサービスとカスタマーサポートが最大のセグメントとなっています。導入形態は、オンプレミス、クラウド、ハイブリッドがあり、クラウドベースのソリューションが拡張性、柔軟性、コストの低さから人気を集めています。エンドユーザーには、BFSI、ヘルスケア、通信、小売、製造が含まれ、BFSIとヘルスケアは業務効率と顧客体験の向上に重点を置いているため、主要な採用企業となっています。地理的には、北米と欧州がデジタル成熟度の高さとAI主導型ソリューションの採用によりSDAの主要市場となっている一方、アジア太平洋は自動化投資の増加と労働力の最適化により高成長地域として浮上しています。

サービス・デリバリーの自動化市場の成長促進要因は？

サービス・デリバリーの自動化市場の成長は、業務効率化とコスト削減ニーズの高まり、AIと機械学習の進歩、ITサービス、カスタマーサポート、人事プロセスにおける自動化導入の増加など、いくつかの要因によってもたらされます。認知的意思決定、ローコード自動化、エンドツーエンドのワークフローオーケストレーションの機能を備えたインテリジェント自動化プラットフォームの市場開拓が、企業、中小企業、サービスプロバイダ全体での市場導入を促進しています。カスタマーエクスペリエンスの向上、サービス提供時間の短縮、規制基準へのコンプライアンスの確保が重視され、金融、ヘルスケア、電気通信の各分野で市場規模が拡大しています。自動化されたサービスデスク、セルフサービスポータル、AI主導のチャットボットへのシフトは、市場成長の新たな機会を生み出しています。さらに、規制産業に合わせた安全でスケーラブルかつ柔軟なSDAソリューションの研究開発への投資が増加していることも、市場拡大をさらに後押ししています。

調査対象企業の例（注目の計13社）

• Arago US, Inc.
• Automation Anywhere, Inc.
• Blue Prism Group Plc
• Celaton Limited
• Exilant Technologies Private Limited
• IBM Corporation
• IPsoft Inc.
• NICE Systems Ltd.
• Softomotive Ltd.
• Sutherland Global Services
• Uipath Srl（Romania）
• Xerox Corporation

目次

第1章 調査手法

第2章 エグゼクティブサマリー

• 市場概要
• 主要企業
• 市場動向と促進要因
• 世界市場の見通し

第3章 市場分析

• 米国
• カナダ
• 日本
• 中国
• 欧州
• フランス
• ドイツ
• イタリア
• 英国
• その他欧州
• アジア太平洋
• その他の地域

第4章 競合

Global Service Delivery Automation Market to Reach US$68.1 Billion by 2030

The global market for Service Delivery Automation estimated at US$14.0 Billion in the year 2023, is expected to reach US$68.1 Billion by 2030, growing at a CAGR of 25.4% over the analysis period 2023-2030. IT Process Automation, one of the segments analyzed in the report, is expected to record a 26.6% CAGR and reach US$53.0 Billion by the end of the analysis period. Growth in the Business Process Automation segment is estimated at 21.8% CAGR over the analysis period.

The U.S. Market is Estimated at US$3.8 Billion While China is Forecast to Grow at 24.0% CAGR

The Service Delivery Automation market in the U.S. is estimated at US$3.8 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$10.1 Billion by the year 2030 trailing a CAGR of 24.0% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 22.9% and 21.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 17.0% CAGR.

Global Service Delivery Automation Market - Key Trends and Drivers Summarized

Why Is Service Delivery Automation Becoming Vital for Businesses Today?

Service Delivery Automation (SDA) is becoming increasingly vital for businesses across industries as it enables the automation of repetitive and manual processes, thereby enhancing efficiency, accuracy, and speed. Organizations are adopting SDA solutions to streamline IT services, customer support, finance operations, and human resources management. Robotic Process Automation (RPA) and Intelligent Process Automation (IPA) are driving the growth of the SDA market by providing capabilities for rule-based automation, cognitive automation, and AI-driven decision-making. As businesses strive to reduce operational costs, improve service quality, and enhance customer satisfaction, the adoption of SDA is on the rise, particularly in sectors such as banking, healthcare, telecommunications, and retail.

How Are Technological Advancements Shaping Service Delivery Automation?

Technological advancements are shaping the future of service delivery automation, making it more intelligent, adaptive, and secure. The integration of AI and machine learning into SDA platforms is enabling advanced data analytics, natural language processing (NLP), and predictive maintenance, driving more intelligent and context-aware automation. The development of low-code and no-code automation platforms is allowing business users and non-technical staff to create and manage automation workflows, reducing dependency on IT departments and accelerating digital transformation. Additionally, the focus on combining RPA with other automation technologies, such as chatbots, virtual assistants, and workflow orchestration tools, is enhancing the capabilities of SDA solutions, enabling end-to-end process automation across multiple functions and departments.

Which Market Segments Are Leading the Adoption of Service Delivery Automation?

The SDA market is segmented by technology, application, deployment mode, end-user, and region. Technologies include Robotic Process Automation (RPA), Intelligent Process Automation (IPA), cognitive automation, and AI-powered automation, with RPA being the most widely adopted due to its ability to automate repetitive and rule-based tasks. Applications of SDA span IT services, customer support, finance and accounting, human resources, and supply chain management, with IT services and customer support being the largest segments due to the need for efficient service delivery and cost optimization. Deployment modes cover on-premises, cloud, and hybrid, with cloud-based solutions gaining traction due to scalability, flexibility, and lower costs. End-users include BFSI, healthcare, telecom, retail, and manufacturing, with BFSI and healthcare being the major adopters due to their focus on enhancing operational efficiency and customer experience. Geographically, North America and Europe are the leading markets for SDA due to high digital maturity and adoption of AI-driven solutions, while Asia-Pacific is emerging as a high-growth region driven by increasing automation investments and workforce optimization.

What Are the Key Drivers of Growth in the Service Delivery Automation Market?

The growth in the service delivery automation market is driven by several factors, including the rising need for operational efficiency and cost reduction, advancements in AI and machine learning, and the increasing adoption of automation in IT services, customer support, and HR processes. The development of intelligent automation platforms with capabilities for cognitive decision-making, low-code automation, and end-to-end workflow orchestration is driving market adoption across enterprises, SMEs, and service providers. The emphasis on enhancing customer experience, reducing service delivery times, and ensuring compliance with regulatory standards is expanding the market reach among finance, healthcare, and telecom sectors. The shift towards automated service desks, self-service portals, and AI-driven chatbots is creating new opportunities for market growth. Additionally, the increasing investments in R&D for secure, scalable, and flexible SDA solutions tailored to regulated industries are further supporting market expansion.

Select Competitors (Total 13 Featured) -

• Arago US, Inc.
• Automation Anywhere, Inc.
• Blue Prism Group Plc
• Celaton Limited
• Exilant Technologies Private Limited
• IBM Corporation
• IPsoft Inc.
• NICE Systems Ltd.
• Softomotive Ltd.
• Sutherland Global Services
• Uipath Srl (Romania)
• Xerox Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

• 1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Global Economic Update
  • Service Delivery Automation - Global Key Competitors Percentage Market Share in 2024 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
• 2. FOCUS ON SELECT PLAYERS
• 3. MARKET TRENDS & DRIVERS
  • Technological Advancements in Robotic Process Automation (RPA) and AI Propel Innovation in Service Delivery
  • Increasing Adoption of Automation in IT Services, Customer Support, and HR Processes Expands Addressable Market Opportunity
  • Growth of Digital Transformation and Business Process Outsourcing (BPO) Strengthens Business Case for Service Delivery Automation
  • Challenges Related to Integration Complexities and Workforce Adaptation Pose Market Constraints
  • Focus on Enhancing Process Agility, Accuracy, and Compliance Drives Adoption of Automation Solutions
  • Emergence of Cognitive Automation and Intelligent Process Automation (IPA) Generates New Market Opportunities
  • Rising Demand for Self-Service Portals and Automated Service Desks Boosts Market Potential
  • Shift Towards End-to-End Workflow Automation and Orchestration Expands Market Reach
  • Growing Emphasis on Service Delivery Automation for Customer Experience and Personalization Spurs Market Innovation
  • Emergence of Service Delivery Automation as a Key Tool for Managed Services Providers (MSPs) Expands Adoption
  • Rising Use of Automation in Finance, Healthcare, and Telecom for Error Reduction and SLA Management Creates New Opportunities
• 4. GLOBAL MARKET PERSPECTIVE
  • TABLE 1: World Service Delivery Automation Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
  • TABLE 2: World Recent Past, Current & Future Analysis for Service Delivery Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 3: World 7-Year Perspective for Service Delivery Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2024 & 2030
  • TABLE 4: World Recent Past, Current & Future Analysis for IT Process Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 5: World 7-Year Perspective for IT Process Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 6: World Recent Past, Current & Future Analysis for Business Process Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 7: World 7-Year Perspective for Business Process Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 8: World Recent Past, Current & Future Analysis for IT, Telecom & Media by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 9: World 7-Year Perspective for IT, Telecom & Media by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 10: World Recent Past, Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 11: World 7-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 12: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 13: World 7-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 14: World Recent Past, Current & Future Analysis for Travel, Hospitality & Transportation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 15: World 7-Year Perspective for Travel, Hospitality & Transportation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 16: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 17: World 7-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030

III. MARKET ANALYSIS

• UNITED STATES
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
  • TABLE 18: USA Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 19: USA 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 20: USA Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 21: USA 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• CANADA
  • TABLE 22: Canada Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 23: Canada 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 24: Canada Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 25: Canada 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• JAPAN
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
  • TABLE 26: Japan Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 27: Japan 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 28: Japan Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 29: Japan 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• CHINA
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
  • TABLE 30: China Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 31: China 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 32: China Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 33: China 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• EUROPE
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
  • TABLE 34: Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 35: Europe 7-Year Perspective for Service Delivery Automation by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2024 & 2030
  • TABLE 36: Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 37: Europe 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 38: Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 39: Europe 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• FRANCE
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
  • TABLE 40: France Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 41: France 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 42: France Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 43: France 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• GERMANY
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
  • TABLE 44: Germany Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 45: Germany 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 46: Germany Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 47: Germany 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• ITALY
  • TABLE 48: Italy Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 49: Italy 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 50: Italy Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 51: Italy 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• UNITED KINGDOM
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
  • TABLE 52: UK Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 53: UK 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 54: UK Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 55: UK 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• REST OF EUROPE
  • TABLE 56: Rest of Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 57: Rest of Europe 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 58: Rest of Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 59: Rest of Europe 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• ASIA-PACIFIC
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
  • TABLE 60: Asia-Pacific Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 61: Asia-Pacific 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 62: Asia-Pacific Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 63: Asia-Pacific 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• REST OF WORLD
  • TABLE 64: Rest of World Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 65: Rest of World 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 66: Rest of World Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 67: Rest of World 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030

IV. COMPETITION