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ワークフロー管理システムの世界市場-2023年~2030年Global Workflow Management Systems Market - 2023-2030 |
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ワークフロー管理システムの世界市場-2023年~2030年 |
出版日: 2023年09月27日
発行: DataM Intelligence
ページ情報: 英文 186 Pages
納期: 約2営業日
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ワークフロー管理システムの世界市場は、2022年に95億米ドルに達し、2023-2030年の予測期間中にCAGR 26.4%で成長し、2030年には928億米ドルに達すると予測されています。
さまざまな業界の組織が、プロセスを合理化し生産性を高めるためにデジタルトランスフォーメーションの取り組みを行っています。プロセスの合理化と自動化、従業員の関与の必要性の削減、生産性の向上により、ワークフロー管理ソリューションはこの進化において重要な役割を果たしています。その適応性、拡張性、手頃な価格により、クラウドベースのワークフロー管理システム・ソリューションはかなり普及しています。クラウドベースのワークフロー管理ソリューションは、リモートアクセス、自動アップグレード、インフラコストの削減といったメリットを享受するために、企業が活用しています。
例えば、2023年9月18日、世界最大のITインフラ・サービス・プロバイダーであるInternational Business Machines(IBM)は、BreadTalk Groupとの既存のパートナーシップを拡大し、同社のインフラとスケーラビリティを強化しました。このコラボレーションには、BreadTalk Group向けの集中型ITインフラ・コントロール・ポイントの展開が含まれ、AWSのクラウド・サービスを利用して、異なるクラウド・プラットフォームやオンプレミス環境で実行される多様なアプリケーションを含む、さまざまな事業分野にわたる業務を合理化します。
北米は、世界のワークフロー管理システム市場の5分の2以上を占める成長地域のひとつであり、同地域の企業は競争力を維持するためにデジタルトランスフォーメーション・イニシアチブに積極的に投資しています。ワークフロー管理システムは、プロセスの自動化と業務の最適化において重要な役割を果たしており、同地域におけるデジタルトランスフォーメーション戦略の基本要素となっています。
IoTセンサー、AI、自動化などのインダストリー4.0技術は、ワークフロー管理を最適化し、効率性と生産性の向上につながります。リアルタイムのデータと自動化により、手作業やミスが減り、より迅速で正確な意思決定が可能になります。インダストリー4.0テクノロジーは、メーカーや企業の運用コスト削減を支援します。例えば、予知保全はダウンタイムを最小限に抑え、機器の寿命を延ばし、コスト削減につながります。
2023年のManufacturing Todayのニュースによると、製造企業は競争力を維持し、将来に備えるためにデジタル技術を導入しています。パンデミックの余波とインダストリー4.0の出現が、この分野でのテクノロジーの採用を後押ししています。企業資源計画システムの自動化は、販売業者や顧客ネットワーク、会計・財務プロセスを合理化し、ミスを減らしてサプライチェーン管理を改善します。
企業は多くの場合、さまざまな機能のためにさまざまなソフトウェア・アプリケーションを使用しています。労働力管理システム・プロバイダーと他のソフトウェア・ベンダーとのコラボレーションは、シームレスな統合をもたらし、これは統一ソリューションを求める企業にとって特に魅力的です。業界の専門家やコンサルタントと協力しているワークフォース管理システム・プロバイダーは、特定の業界の特定の要件や規制によく沿ったソリューションを提供することができます。このようなコラボレーションは、ワークフォース・マネジメント・システムの業界別バージョンにつながる可能性があります。
例えば、2023年9月4日、インドの著名なエクスプレス物流およびサプライチェーン・ソリューション・プロバイダーであるGati Limitedは、DXおよびコンサルティング・サービスの大手プロバイダーであるTech Mahindraと手を組み、Gati Enterprise Management System(GEMS)2.0を開発しました。このコラボレーションは、顧客体験を強化し、最新の技術駆動型インターフェースを提供し、運用効率を向上させ、そしてより良いワークフロー管理システムを構築することを目的としています。
インテリジェントな自動化システム、予測分析、意思決定支援のためのAIと機械学習の統合は、データに基づく洞察を提供する反復作業を自動化することにより、ワークフローの効率と精度を高めます。リモートワークやモバイルワークの技術の上昇に伴い、ワークフロー管理システムは、スマートフォンやタブレットからワークフローを管理し、アクセスできるようにサポートし、保証します。
例えば、2022年12月1日、Salesforce, Inc.は、企業がコストを削減しながら、ワークフローのオーケストレーションと自動化を加速するのを支援する自動化バンドルを発表しました。このバンドルにより、組織は、ノーコード機能を使用して、文書、画像、最新アプリ、レガシーシステムを含む幅広いタスクとプロセスを自動化することができます。自動化は、反復作業を排除することで生産性を向上させ、より効率的で費用対効果の高い業務につながるため、企業にとってますます重要になってきています。
ワークフロー管理システムの導入は、複雑で時間のかかるプロセスであり、多くの場合、大幅な計画、カスタマイズ、既存システムとの統合を必要とします。特定のビジネスニーズを満たすために、ワークフロー管理システムは大規模なカスタマイズを必要とする場合があります。カスタム開発にはコストがかかり、継続的なメンテナンスや更新にも追加コストが発生する可能性があります。
従業員は、新しいワークフロー管理システムの導入に抵抗感を持つ可能性があります。この抵抗を克服し、ユーザーの採用を確保することは課題です。ワークフロー管理システムを他のソフトウェアアプリケーションやデータベースと統合することは、課題となり得ます。互換性の問題が発生し、データ転送の問題やシステム効率の低下につながる可能性があります。
Global Workflow Management Systems Market reached US$ 9.5 billion in 2022 and is expected to reach US$ 92.8 billion by 2030, growing with a CAGR of 26.4% during the forecast period 2023-2030.
Organizations across various industries are undergoing digital transformation initiatives to streamline processes and enhance productivity. By streamlining and automating processes, reducing the need for employee involvement and increasing productivity, workflow management solutions play a significant part in this evolution. Due to its adaptability, scalability and affordability, cloud-based workflow management system solutions have become quite popular. Businesses are utilizing cloud-based workflow management solutions in order in order to take benefit of the advantages of remote access, automatic upgrades and lower infrastructure costs.
For instance, on 18 September 2023, International Business Machines (IBM), the world's largest IT infrastructure services provider, expanded its existing partnership with BreadTalk Group to enhance the firm's infrastructure and scalability and this collaboration involves the deployment of a centralized IT infrastructure control point for BreadTalk Group, utilizing AWS cloud services to streamline operations across various business areas, including diverse applications running on different cloud platforms and on-premises environments.
North America is among the growing regions in the global workflow management systems market covering more than 2/5th of the market and the businesses in the region are actively investing in digital transformation initiatives to stay competitive. Workflow management systems play a crucial role in automating processes and optimizing operations which makes them a fundamental component of digital transformation strategies within the region.
Industry 4.0 technologies, such as IoT sensors, AI and automation optimize workflow management, leading to improved efficiency and productivity. Real-time data and automation reduce manual tasks and errors, allowing for faster and more accurate decision-making. Industry 4.0 technologies help manufacturers and businesses reduce operational costs. For example, predictive maintenance minimizes downtime and extends the lifespan of equipment, resulting in cost savings.
According to news from Manufacturing Today in 2023, manufacturing companies are embracing digital technologies to stay competitive and future-ready. The pandemic's aftermath and the emergence of Industry 4.0 have encouraged the adoption of technology in the sector. Automation in enterprise resource planning systems streamlines distributor and customer networks, accounting and financial processes, reducing errors and improving supply chain management.
Enterprises often use a variety of software applications for different functions. Collaborations between workforce management systems providers and other software vendors results in seamless integrations and this is particularly appealing to businesses seeking unified solutions. Workforce management systems providers that collaborate with industry experts and consultants can offer solutions that are well-aligned with the specific requirements and regulations of particular industries. Such collaborations can lead to industry-specific versions of workforce management systems.
For instance, on 4 September 2023, Gati Limited, a prominent express logistics and supply chain solutions provider in India, joined forces with Tech Mahindra, a leading digital transformation and consulting services provider, to create Gati Enterprise Management System (GEMS) 2.0 and this collaboration aims to enhance customer experiences, provide a modern and tech-driven interface, boost operational efficiency and for achieving better workflow management systems.
The integration of AI and machine learning for intelligent automation systems, predictive analytics and decision support, enhances the efficiency and accuracy of the workflow by automating the repetitive task that provides data-driven insights. With the rise in the technology of remote work and mobile work the workflow management systems adapts the support and ensures workflow to be managed and accessed from smartphones and tablets.
For instance, on 1 December 2022, Salesforce, Inc., Inc. introduced an automation bundle to help companies accelerate workflow orchestration and automation while reducing costs and this bundle allows organizations to automate a wide range of tasks and processes, including those involving documents, images, modern apps and legacy systems, using no-code capabilities. Automation is becoming increasingly crucial for businesses as it enhances productivity by eliminating repetitive tasks, leading to more efficient and cost-effective operations.
Implementing a workflow management system is a complex and time-consuming process that often requires significant planning, customization and integration with existing systems and this complexity can lead to delays and increased implementation costs. To meet specific business needs, workflow management systems may require extensive customization. Custom development can be expensive and ongoing maintenance and updates may also incur additional costs.
Employees may resist adopting new workflow management systems, especially if they disrupt established work routines. Overcoming this resistance and ensuring user adoption can be a challenge. Integrating a workflow management system with other software applications and databases can be challenging. Incompatibility issues may arise, leading to data transfer problems and reduced system efficiency.
The global workflow management systems market is segmented based on software, service, deployment, end-user and region.
Cloud-based workflow management systems easily scale up or down based on an organization's needs and this flexibility is crucial for growing businesses or those with fluctuating workloads. Cloud-based workflow management systems often follow a subscription-based pricing model, eliminating the need for significant upfront capital investment, this cost-effective approach appeals to many businesses. Users can access cloud-based workflow management systems from anywhere with an internet connection, this is especially valuable for organizations with remote or distributed teams.
For instance, on 6 September 2023, Peloton announced that its Peloton Platform, a Microsoft solution hosted on Microsoft Azure, is now operational from the Microsoft Australia East data center region and this move allows Peloton to offer its data management software solutions for the energy industry with improved user experience, interfaces and system performance. The Peloton Platform includes solutions for well data lifecycle management, integrity and reliability data management, production and operations data lifecycle management and land data management.
Asia-Pacific is among the growing regions in the global workflow management systems market covering more than 1/3rd of the market and many countries in the region, including China and India, are experiencing rapid economic growth and this growth necessitates more efficient business operations, which can be achieved through workflow automation.
The rise of remote work and the need for seamless collaboration across distributed teams have accelerated the adoption of workflow management systems, these systems facilitate remote task assignment, tracking and collaboration.
According to the paper published in Research Gate, in 2023, authors propose a modularized distributed workflow management system designed to address the challenges of multi-tenancy and high availability in the context of cloud-based workflow management systems. The primary goal is to provide non-functional guarantees for customized business processes, particularly for massive enterprises dealing with big data and a large number of users and concurrent requests.
The major global players in the market include International Business Machines Corporation, Zoho Corporation Pvt. Ltd., Salesforce, Inc., Atlassian Corporation Plc., Nintex, Wrike, Inc., Mavenlink, Inc., Comindware Inc., Integrify and Filejet.
The widespread shift to remote work, many organizations had to rapidly implement or enhance their workflow management system to ensure that employees could access and manage workflows from home and this involved providing remote access to critical applications, documents and tasks. The pandemic accelerated digital transformation initiatives, leading to an increased demand for workflow management systems. Organizations recognized the need for automated and digitized processes to maintain business continuity and adapt to new working conditions.
Workflow management systems integrated with collaboration tools like Microsoft Teams, Slack and Zoom to facilitate remote collaboration and communication and this integration helped teams stay connected and work together on workflows regardless of location. Educational institutions and organizations had to shift to online learning and training. Workflow management systems played a crucial role in managing e-learning workflows, including course creation, enrollment, assignments and assessments.
Healthcare providers leveraged workflow management systems to optimize patient care workflows, appointment scheduling, telehealth consultations and medical record management and this was critical in managing the influx of COVID-19 patients. Supply chain disruptions due to the pandemic led to increased demand for workflow management systems in logistics, inventory management and order fulfillment. Organizations needed better visibility and control over their supply chain workflows.
AI-powered bots and robotic process automation are automating routine and rule-based tasks within workflows, this reduces manual intervention, speeds up processes and minimizes errors. AI algorithms can analyze historical workflow data to make predictions about future workflow performance and this helps in identifying bottlenecks, optimizing resource allocation and improving decision-making.
NLP enables workflow management systems to understand and process human language and this is useful in chatbots and virtual assistants that can interact with users, answer questions and perform tasks within workflows. AI-powered recommendation engines suggest actions or next steps within a workflow based on historical data and user behavior, this can enhance decision support and guide users through complex processes.
According to Murf Resources, in 2023, AI and workflow automation software are the solutions to this challenge and they streamline tedious and repetitive tasks which enhance decision-making processes and foster collaboration among team members. Workflow automation is a pivotal element in helping organizations enhance overall efficiency, productivity and adaptability in a rapidly changing business landscape.
The geopolitical instability in the region has contributed to economic uncertainty. Businesses in both Russia and Ukraine, as well as neighboring countries, may be cautious about making significant investments in technology, including workflow management system. Economic instability can lead to budget constraints and a focus on cost-cutting rather than technology adoption. The conflict has disrupted supply chains, particularly in industries reliant on goods and resources from the region.
As remote work becomes more common due to the pandemic and geopolitical instability, organizations may place a higher emphasis on the security of their workflow management systems. Data security and access controls become critical, especially when managing workflows remotely and across borders. The Russia-Ukraine conflict has broader geopolitical implications, leading to sanctions and changes in international relations.
The global workflow management systems market report would provide approximately 69 tables, 72 figures and 186 Pages.
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