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市場調査レポート
商品コード
1426154
ロボットウェイターの世界市場:見通しと予測(2023年~2028年)Robot Waiter Market - Global Outlook & Forecast 2023-2028 |
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ロボットウェイターの世界市場:見通しと予測(2023年~2028年) |
出版日: 2024年02月15日
発行: Arizton Advisory & Intelligence
ページ情報: 英文 231 Pages
納期: 即納可能
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世界のロボットウェイターの市場規模は、2022年に3億2,412万米ドルとなりました。同市場は、2022年から2028年にかけて35.14%のCAGRで拡大すると予測されています。
レストラン業界では近年、技術の進歩や効率化、コスト削減、顧客体験の向上などの追求により、自動化が著しく進んでいます。この動向は、チェックイン/チェックアウトのプロセスから客室内サービス、食事体験に至るまで、自動化されたソリューションを網羅しています。この自動化動向の顕著な一面は、世界のロボットウェイター市場で観察され、ホテルやレストランでロボットが導入され、顧客体験を向上させています。これらのロボットは、革新的で未来的なダイニング体験を提供しながら、料理や飲み物を提供し、注文を受け、ゲストと対話するように設計されています。
近年、ロボットウェイター市場では、顧客体験の向上と労働効率の最適化に重点が置かれるようになり、優先順位が大きく変化しています。この動向は、ホスピタリティ業界におけるより広範な変革を反映しており、企業は運営コストを効果的に管理しながら優れたサービスを提供することを目指しています。この動向の重要な側面の一つは、ロボットウェイター・システムに先進技術を統合することです。これらの技術には、ロボットが混雑したダイニングエリアをナビゲートし、障害物を避け、顧客と対話することを可能にする、改良されたセンサー、人工知能(AI)、機械学習アルゴリズムが含まれます。
ホスピタリティ業界でロボットウェイターを採用するには、技術的課題と顧客の受け入れに関する考慮事項があります。技術的な課題としては、ダイナミックで混雑したレストラン環境において、ロボットウェイターのシームレスで安全なナビゲーションを確保することが第一の課題として残っています。堅牢な障害物検知・回避システムを開発し、自律航行アルゴリズムを洗練させることは、事故を防止し、業務効率を高める上で極めて重要です。さらに、顧客の受容も同様に不可欠です。ロボットウェイターを斬新で効率的な食事体験の付加価値としてすんなり受け入れる顧客がいる一方で、抵抗感を持つ顧客もいます。
2022年の世界のロボットウェイター市場では、耐荷重20~40kgのセグメントが最も大きなシェアを占めています。積載量20~40kgのロボットウェイターは、サービス産業、特にレストランやホテルを支援するために設計された高度なロボットシステムです。これらのロボットは、専用のコンパートメントやトレイを備えており、注文された料理や食器、飲み物、さらにはルームサービスのアメニティなどのアイテムを安全に保持し、運搬することができます。また、積載量に多様性があるため、さまざまなサービス環境に適応でき、動きの安全性と精度を維持しながら、さまざまなアイテムを扱うことができます。
当レポートでは、世界のロボットウェイター市場について調査し、市場の概要とともに、耐荷重別、エンドユーザー別、流通チャネル別、地域別の動向、および市場に参入する企業のプロファイルなどを提供しています。
LIST OF TABLES
The global robot waiter market was valued at USD 324.12 million in 2022 and is expected to grow at a CAGR of 35.14% from 2022-2028.
MARKET TRENDS & OPPORTUNITIES
Rising Automation in the Restaurant Industry
The restaurant industry has witnessed a significant rise in automation in recent years, driven by technological advancements and the pursuit of efficiency, cost reduction, and improved customer experiences. This trend encompasses automated solutions, from check-in/check-out processes to in-room services and dining experiences. One prominent aspect of this automation trend is observed in the global robot waiter market, where robots are being deployed in hotels and restaurants to enhance the guest experience. These robots are designed to serve food and drinks, take orders, and interact with guests, all while providing an innovative and futuristic dining experience.
Increasing Focus Towards Enhanced Customer Experience
In recent years, the robot waiter market has seen a significant shift in priorities, with a growing emphasis on enhancing the customer experience and optimizing labor efficiency. This trend reflects a broader transformation in the hospitality industry as businesses aim to provide superior service while managing operational costs effectively. One of the key aspects of this trend is the integration of advanced technologies into robot waiter systems. These technologies include improved sensors, artificial intelligence (AI), and machine learning algorithms that allow robots to navigate crowded dining areas, avoid obstacles, and interact with customers.
INDUSTRY RESTRAINTS
Technical Challenges & Customer Acceptance
Adopting robot waiters in the hospitality industry presents technical challenges and considerations regarding customer acceptance. On the technical front, ensuring robot waiters' seamless and safe navigation in dynamic and crowded restaurant environments remains a primary challenge. Developing robust obstacle detection and avoidance systems and refining autonomous navigation algorithms are crucial to preventing accidents and enhancing operational efficiency. Moreover, customer acceptance is equally vital. While some customers readily embrace the idea of robot waiters as a novel and efficient addition to their dining experience, others may have reservations.
SEGMENTATION INSIGHTS
INSIGHTS BY LOAD CAPACITY
The 20 - 40 KG load capacity segment held the most prominent share of the global robot waiter market in 2022. Robot waiters with a load capacity of 20 to 40 kilograms are advanced robotic systems designed to assist the service industry, particularly in restaurants and hotels. These robots have specialized compartments or trays to hold securely and transport items such as food orders, dishes, drinks, and even room service amenities. The versatility in load capacity also makes them adaptable to different service settings, ensuring they can handle a wide range of items while maintaining safety and precision in their movements.
Segmentation by Load Capacity
INSIGHTS BY END USER
The global robot waiter market by end users is categorized as HORECA, Bars and casinos, Senior living homes, and others, which includes food courts and catering services. HORECA are prominent end-users in the robot waiter industry, accounting for the largest share in the end-user segments. These establishments are integrating robot waiters to streamline their dining services, reduce wait times, and engage customers with cutting-edge technology. Robot waiters can create a unique and memorable dining experience, attracting customers and generating positive word-of-mouth. However, bars and casinos will likely grow at the fastest CAGR in the global market during the forecast period.
Segmentation by End Users
INSIGHTS BY DISTRIBUTION CHANNEL
The offline distribution channel segment held most of the global robot waiter market share 2022. However, the online sales channel and partnerships with system integrators were expected to witness higher growth rates due to their scalability and market penetration potential. This shift towards online growth is mainly steered by significant companies opting to expand their market presence through e-commerce platforms, thus driving the online segment's expansion.
Segmentation by Distribution Channel
GEOGRAPHICAL ANALYSIS
The Asia Pacific region was the primary contributor to the global robot waiter market, responsible for more than 30% of the total revenue 2022. This substantial share can be attributed to the robust demand for robot waiters from Japan and South Korea, where the adoption of robot waiters is due to high technological advancements. The demand for robot waiters in East Asia, particularly in China, Japan, and South Korea, has surged in the wake of multiple challenges, including a shortage of skilled labor, rising inflation, and increased wages driven by the aftermath of COVID-19 and the Russia-Ukraine conflict. Robot chefs and waiters gained prominence in Asian markets during the early stages of the pandemic as lockdowns and pandemic control measures led to labor shortages.
The robot waiter market in North America is expected to experience significant growth and adoption across the restaurant & hospitality industry. The United States and Canada are showing increasing interest in robot waiters, primarily driven by the restaurant industry's desire for automation and efficiency. Further, European countries, such as the United Kingdom, Germany, and France, are gradually embracing robot waiters, albeit at a somewhat slower pace compared to Asia. The European market is driven by a combination of factors, including a strong focus on enhancing customer experiences and the need for labor optimization.
Segmentation by Geography
COMPETITIVE LANDSCAPE
The robot waiter market is highly competitive, with established players like Bear Robotics, Keenon Robots, and Richtech Robotics offering advanced, customizable solutions. Partnerships between robot waiter manufacturers and restaurants are increasing, enabling smoother integration of these autonomous servers into existing operations. As competition intensifies, companies focus on improving technical capabilities and the overall customer experience, offering diverse load capacities and functionalities to cater to various dining establishments. This dynamic landscape underscores the potential for robot waiters to transform the restaurant industry.
Key Company Profiles
Other Prominent Vendors
KEY QUESTIONS ANSWERED: