クラウドOSS BSS市場- 世界の産業規模、シェア、動向、機会、予測、展開別、機能別、産業別、地域別、競合、2020～2030年

クラウドOSS BSSの世界市場規模は2024年に118億9,000万米ドル、2030年のCAGRは10.19%で2030年には212億8,000万米ドルに達すると予測されています。

クラウドOSS BSSの世界市場とは、通信サービスプロバイダ（CSP）がネットワーク運用、サービス提供、顧客管理、課金、収益保証を管理するためにクラウドベースの運用支援システム（OSS）とビジネス支援システム（BSS）を使用することを指します。

従来、OSSとBSSはオンプレミスで展開されていたが、複雑化、ダイナミックサービス需要、5Gへの移行に伴い、通信事業者は柔軟なクラウドベースのプラットフォームへの移行を進めています。これらのシステムは俊敏性、拡大性、コスト効率に優れており、プロバイダはインフラコストを削減しながら、サービスの管理、運用の自動化、市場のニーズへの迅速な対応を行うことができます。

クラウドOSS BSSソリューションは、ネットワークパフォーマンスのリアルタイム可視化、新サービスの迅速なプロビジョニング、課金プロセスの合理化を可能にします。パーソナライズされたデジタルサービスとオムニチャネルの顧客エンゲージメントに対する需要の高まりは、オープンAPI、AI統合、データ分析をサポートするクラウドネイティブプラットフォームの採用を通信会社に促しています。これらの機能により、顧客体験が向上し、解約が減少し、リソース利用が最適化されます。さらに、パブリッククラウドプロバイダは通信ベンダーと提携し、事前に統合されたOSS BSSソリューションを提供することで、サービスプロバイダの参入障壁をさらに下げ、市場投入までの時間を短縮しています。

世界のクラウドOSS BSS市場は、通信事業者が単なる接続性以上のものを提供するデジタルサービスプロバイダへと進化するにつれて成長すると考えられます。エッジコンピューティング、モノのインターネット、プライベート5Gネットワークが勢いを増すにつれて、クラウドネイティブなOSS BSSシステムの必要性が高まります。さらに、透明性と相互運用性を求める規制当局の圧力は、コスト最適化の目標とともに、レガシーシステムから俊敏なクラウドプラットフォームへの移行を促進すると考えられます。新興経済諸国も、モバイルユーザーの増加とブロードバンドネットワークの拡大をサポートするために、こうしたソリューションを採用すると予想されます。全体として、市場の上昇軌道は、技術の融合、業務効率の必要性、顧客中心のサービスモデルの重視の高まりによって形作られるであると考えられます。

主要市場促進要因

運用の俊敏性とコスト最適化の需要

主要市場課題

レガシーシステムの統合と移行の複雑さ

主要市場動向

OSS BSS運用におけるAI主導の自動化の加速

目次

第1章 ソリューション概要

• 市場の定義
• 市場の範囲
  • 対象市場
  • 調査対象年
  • 主要市場セグメンテーション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 顧客の声

第5章 世界のクラウドOSS BSS市場展望

• 市場規模・予測
  • 金額別
• 市場シェア・予測
  • 展開別（パブリッククラウド、プライベートクラウド、ハイブリッドクラウド）
  • 機能別（注文管理、在庫管理、請求と収益管理、顧客関係管理、分析とレポート）
  • 産業別（通信、メディアとエンターテインメント、金融サービス、製造、ヘルスケア、その他）
  • 地域別（北米、欧州、南米、中東・アフリカ、アジア太平洋）
• 企業別（2024年）
• 市場マップ

第6章 北米のクラウドOSS BSS市場展望

• 市場規模・予測
• 市場シェア・予測
• 北米：国別分析
  • 米国
  • カナダ
  • メキシコ

第7章 欧州のクラウドOSS BSS市場展望

• 市場規模・予測
• 市場シェア・予測
• 欧州：国別分析
  • ドイツ
  • フランス
  • 英国
  • イタリア
  • スペイン

第8章 アジア太平洋のクラウドOSS BSS市場展望

• 市場規模・予測
• 市場シェア・予測
• アジア太平洋：国別分析
  • 中国
  • インド
  • 日本
  • 韓国
  • オーストラリア

第9章 中東・アフリカのクラウドOSS BSS市場展望

• 市場規模・予測
• 市場シェア・予測
• 中東・アフリカ：国別分析
  • サウジアラビア
  • アラブ首長国連邦
  • 南アフリカ

第10章 南米のクラウドOSS BSS市場展望

• 市場規模・予測
• 市場シェア・予測
• 南米：国別分析
  • ブラジル
  • コロンビア
  • アルゼンチン

第11章 市場力学

• 促進要因
• 課題

第12章 市場動向と発展

• 合併と買収
• 製品上市

第13章 企業プロファイル

• IBM Corporation
• Hewlett Packard Enterprise Company
• Telefonaktiebolaget LM Ericsson
• Nokia Corporation
• Huawei Technologies Co., Ltd.
• ZTE Corporation
• Oracle Corporation
• Ciena Corporation

第14章 戦略的提言

第15章 調査会社について・免責事項

Global Cloud OSS BSS Market was valued at USD 11.89 Billion in 2024 and is expected to reach USD 21.28 Billion by 2030 with a CAGR of 10.19% through 2030. The Global Cloud OSS BSS Market refers to the use of cloud-based Operations Support Systems (OSS) and Business Support Systems (BSS) by communication service providers (CSPs) to manage network operations, service delivery, customer management, billing, and revenue assurance.

Traditionally, OSS and BSS were deployed on-premises, but with growing complexity, dynamic service demands, and the shift to 5G, telecom operators are transitioning to flexible cloud-based platforms. These systems offer greater agility, scalability, and cost-efficiency, allowing providers to manage services, automate operations, and respond quickly to market needs while reducing infrastructure costs.

Cloud OSS BSS solutions enable real-time visibility into network performance, faster provisioning of new services, and streamlined billing processes. The increasing demand for personalized digital services and omnichannel customer engagement is pushing telecom companies to adopt cloud-native platforms that support open APIs, AI integration, and data analytics. These features enhance customer experience, reduce churn, and optimize resource utilization. In addition, public cloud providers are partnering with telecom vendors to deliver pre-integrated OSS BSS solutions, further lowering entry barriers and accelerating time to market for service providers.

The Global Cloud OSS BSS Market will grow as telcos evolve into digital service providers, offering more than just connectivity. As edge computing, Internet of Things, and private 5G networks gain momentum, the need for cloud-native OSS BSS systems will intensify. Moreover, regulatory pressures for transparency and interoperability, along with cost optimization goals, will drive the migration from legacy systems to agile cloud platforms. Developing economies are also expected to adopt these solutions to support growing mobile user bases and expanding broadband networks. Overall, the market's upward trajectory will be shaped by technological convergence, the need for operational efficiency, and the rising emphasis on customer-centric service models.

Key Market Drivers

Demand for Operational Agility and Cost Optimization

The shift to cloud OSS BSS platforms is primarily driven by the telecom industry's urgent need to increase operational agility while simultaneously reducing capital and operational expenditures. Traditional legacy systems are inflexible, siloed, and costly to maintain, limiting a provider's ability to respond to rapid changes in network demands and customer expectations. Cloud-native OSS BSS enables real-time service orchestration, automated provisioning, and self-healing capabilities that improve operational efficiency. By using shared infrastructure and dynamic resource allocation, operators can scale up or down based on demand, which helps reduce waste and improve return on investment.

The economic pressures in the telecommunications sector have led many service providers to rethink their infrastructure investments. Rather than incurring high up-front costs for on-premise systems, cloud-based platforms offer a pay-as-you-grow model that aligns with the consumption-based economy. Additionally, cloud OSS BSS allows CSPs to introduce new services faster, manage multiple service layers, and accelerate digital transformation efforts without being hindered by legacy IT constraints. In 2024, Telefonica implemented a phased migration of its OSS functions to a public cloud environment, focusing on automation and real-time orchestration. This strategic shift led to a 35% reduction in operational costs by eliminating redundant infrastructure and manual processes, while improving service uptime and delivery speed across its Latin American and European operations.

Key Market Challenges

Legacy System Integration and Migration Complexity

One of the most critical challenges faced by communication service providers in adopting cloud-based OSS BSS platforms is the integration and migration from legacy infrastructure. Most telecom operators have built their networks and operations over decades using proprietary, siloed systems. These legacy OSS BSS platforms are deeply embedded into operational workflows, billing engines, and customer management systems. Migrating to a cloud-native environment involves not only transferring vast amounts of sensitive data but also restructuring operational logic, reconfiguring service flows, and ensuring zero disruption to live services during the transition. This level of transformation demands extensive planning, cross-functional coordination, and often a hybrid co-existence model where cloud systems and legacy systems must operate simultaneously for extended periods.

The complexity intensifies when service providers must ensure that existing customer contracts, billing cycles, service configurations, and operational support functions are not affected during migration. Inadequate migration strategies can lead to billing errors, customer dissatisfaction, and service outages-risks that telecom operators cannot afford. Additionally, a lack of skilled personnel familiar with both legacy systems and cloud technologies slows down transformation. System vendors must also ensure that their cloud OSS BSS solutions can be modular enough to allow phased implementation. In many cases, operators prefer incremental cloud adoption to mitigate risk, but this hybrid model often results in longer project timelines and increased management overhead, thereby delaying the return on investment and strategic benefits of cloud transformation.

Key Market Trends

Acceleration of AI-Driven Automation in OSS BSS Operations

A growing trend in the Global Cloud OSS BSS Market is the integration of artificial intelligence and machine learning into operational and business support systems. Telecom operators are increasingly embedding AI capabilities into cloud-native OSS BSS platforms to drive predictive analytics, intelligent fault detection, and automated network optimization. These AI-enabled systems enhance the responsiveness of telecom operations by identifying potential issues before they impact service quality and automatically orchestrating corrective actions. This significantly reduces human intervention, accelerates incident resolution times, and ensures higher service availability across increasingly complex multi-vendor, multi-technology networks.

In the BSS domain, AI is being leveraged to enable hyper-personalized customer experiences. Telecom providers are using predictive customer behavior modeling to develop dynamic pricing strategies, reduce churn, and upsell digital services more effectively. AI-powered recommendation engines within cloud BSS platforms are transforming the way service packages are created and marketed, allowing operators to adapt offers in real time. As AI models continue to learn from real-time and historical customer data, operators can unlock deeper insights, automate customer support through chatbots, and reduce operational costs while improving satisfaction. This trend marks a clear shift toward intelligent, autonomous network and business management systems.

Key Market Players

• IBM Corporation
• Hewlett Packard Enterprise Company
• Telefonaktiebolaget LM Ericsson
• Nokia Corporation
• Huawei Technologies Co., Ltd.
• ZTE Corporation
• Oracle Corporation
• Ciena Corporation

Report Scope:

In this report, the Global Cloud OSS BSS Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Cloud OSS BSS Market, By Deployment:

• Public Cloud
• Private Cloud
• Hybrid Cloud

Cloud OSS BSS Market, By Functionality:

• Order Management
• Inventory Management
• Billing and Revenue Management
• Customer Relationship Management
• Analytics and Reporting

Cloud OSS BSS Market, By Industry:

• Telecom
• Media and Entertainment
• Financial Services
• Manufacturing
• Healthcare
• Others

Cloud OSS BSS Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • South Africa
• South America
  • Brazil
  • Colombia
  • Argentina

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Cloud OSS BSS Market.

Available Customizations:

Global Cloud OSS BSS Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Solution Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, and Trends

4. Voice of Customer

5. Global Cloud OSS BSS Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Deployment (Public Cloud, Private Cloud, Hybrid Cloud)
  • 5.2.2. By Functionality (Order Management, Inventory Management, Billing and Revenue Management, Customer Relationship Management, Analytics and Reporting)
  • 5.2.3. By Industry (Telecom, Media and Entertainment, Financial Services, Manufacturing, Healthcare, Others)
  • 5.2.4. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
• 5.3. By Company (2024)
• 5.4. Market Map

6. North America Cloud OSS BSS Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Deployment
  • 6.2.2. By Functionality
  • 6.2.3. By Industry
  • 6.2.4. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Cloud OSS BSS Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Deployment
      • 6.3.1.2.2. By Functionality
      • 6.3.1.2.3. By Industry
  • 6.3.2. Canada Cloud OSS BSS Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Deployment
      • 6.3.2.2.2. By Functionality
      • 6.3.2.2.3. By Industry
  • 6.3.3. Mexico Cloud OSS BSS Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Deployment
      • 6.3.3.2.2. By Functionality
      • 6.3.3.2.3. By Industry

7. Europe Cloud OSS BSS Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Deployment
  • 7.2.2. By Functionality
  • 7.2.3. By Industry
  • 7.2.4. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Cloud OSS BSS Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Deployment
      • 7.3.1.2.2. By Functionality
      • 7.3.1.2.3. By Industry
  • 7.3.2. France Cloud OSS BSS Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Deployment
      • 7.3.2.2.2. By Functionality
      • 7.3.2.2.3. By Industry
  • 7.3.3. United Kingdom Cloud OSS BSS Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Deployment
      • 7.3.3.2.2. By Functionality
      • 7.3.3.2.3. By Industry
  • 7.3.4. Italy Cloud OSS BSS Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Deployment
      • 7.3.4.2.2. By Functionality
      • 7.3.4.2.3. By Industry
  • 7.3.5. Spain Cloud OSS BSS Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Deployment
      • 7.3.5.2.2. By Functionality
      • 7.3.5.2.3. By Industry

8. Asia Pacific Cloud OSS BSS Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Deployment
  • 8.2.2. By Functionality
  • 8.2.3. By Industry
  • 8.2.4. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Cloud OSS BSS Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Deployment
      • 8.3.1.2.2. By Functionality
      • 8.3.1.2.3. By Industry
  • 8.3.2. India Cloud OSS BSS Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Deployment
      • 8.3.2.2.2. By Functionality
      • 8.3.2.2.3. By Industry
  • 8.3.3. Japan Cloud OSS BSS Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Deployment
      • 8.3.3.2.2. By Functionality
      • 8.3.3.2.3. By Industry
  • 8.3.4. South Korea Cloud OSS BSS Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Deployment
      • 8.3.4.2.2. By Functionality
      • 8.3.4.2.3. By Industry
  • 8.3.5. Australia Cloud OSS BSS Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Deployment
      • 8.3.5.2.2. By Functionality
      • 8.3.5.2.3. By Industry

9. Middle East & Africa Cloud OSS BSS Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Deployment
  • 9.2.2. By Functionality
  • 9.2.3. By Industry
  • 9.2.4. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Cloud OSS BSS Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Deployment
      • 9.3.1.2.2. By Functionality
      • 9.3.1.2.3. By Industry
  • 9.3.2. UAE Cloud OSS BSS Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Deployment
      • 9.3.2.2.2. By Functionality
      • 9.3.2.2.3. By Industry
  • 9.3.3. South Africa Cloud OSS BSS Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Deployment
      • 9.3.3.2.2. By Functionality
      • 9.3.3.2.3. By Industry

10. South America Cloud OSS BSS Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Deployment
  • 10.2.2. By Functionality
  • 10.2.3. By Industry
  • 10.2.4. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Cloud OSS BSS Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Deployment
      • 10.3.1.2.2. By Functionality
      • 10.3.1.2.3. By Industry
  • 10.3.2. Colombia Cloud OSS BSS Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Deployment
      • 10.3.2.2.2. By Functionality
      • 10.3.2.2.3. By Industry
  • 10.3.3. Argentina Cloud OSS BSS Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Deployment
      • 10.3.3.2.2. By Functionality
      • 10.3.3.2.3. By Industry

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends and Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Company Profiles

• 13.1. IBM Corporation
  • 13.1.1. Business Overview
  • 13.1.2. Key Revenue and Financials
  • 13.1.3. Recent Developments
  • 13.1.4. Key Personnel
  • 13.1.5. Key Product/Services Offered
• 13.2. Hewlett Packard Enterprise Company
• 13.3. Telefonaktiebolaget LM Ericsson
• 13.4. Nokia Corporation
• 13.5. Huawei Technologies Co., Ltd.
• 13.6. ZTE Corporation
• 13.7. Oracle Corporation
• 13.8. Ciena Corporation

14. Strategic Recommendations

15. About Us & Disclaimer