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欧州のカスタマーケアBPO市場規模・予測、地域シェア、動向、成長機会分析レポート：ソリューション別、エンドユーザー別、国別

Europe Customer Care BPO Market Size and Forecast, Regional Share, Trend, and Growth Opportunity Analysis Report Coverage: By Solution, End User, and Country

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英文 129 Pages
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欧州のカスタマーケアBPO市場規模・予測、地域シェア、動向、成長機会分析レポート：ソリューション別、エンドユーザー別、国別
出版日: 2024年10月22日
発行: The Insight Partners
ページ情報: 英文 129 Pages
納期: 即納可能 即納可能とは
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概要

欧州のカスタマーケアBPO市場規模は、2023年に233億6,000万米ドルと評価され、2031年には426億5,000万米ドルに達すると予測され、2023年から2031年までのCAGRは7.6%を記録すると予測されています。

欧州のカスタマーケアBPO市場は、ドイツ、フランス、英国、イタリア、スペイン、その他欧州の主要6カ国に区分されます。2023年には英国が市場を独占し、ドイツとフランスがそれぞれこれに続く。英国は欧州で最も新興経済諸国です。英国国家統計局（ONS）によると、同国のHHFCEは2023年第2四半期に2021年第2四半期比で3.9％増加しました。主な成長寄与は、観光、運輸、住宅、水道、電気、ガスその他の燃料でした。このような要因により、同国のカスタマーケアサービスの需要は強く促進されると予想されます。さらに、英国では企業や民間部門でのデジタル化と技術導入が着実に進んでいます。英国産業連盟（CBI）によると、英国では主に熟練労働者不足がテクノロジー導入の原動力となっています。CBIはまた、新興企業やスケールアップ企業が英国のハイテク・セクターの要であり、160万人以上を雇用しているとしています。このようなデジタル化の成長は、技術サポートサービスの需要も促進し、カスタマーケアBPO産業の成長を促進します。Capgemini SE、Capita PLC、Infosys Ltdは、英国の著名なカスタマーケアBPOサービス・プロバイダーのひとつです。

さらにドイツでは、カスタマーケアBPO市場の大手企業によるさまざまな成長関連活動が見られます。例えば、2023年1月、freenet AGはCapita PLCと7年間の契約延長を結び、同社の800万人超の顧客にカスタマー・サービス・サポートを提供しています。同様に2022年12月、ウェブヘルプはファッションブランドH&Mのニュルンベルクのカスタマーサービスセンターを買収しました。ウェブヘルプは、世界60カ国に10万人以上の従業員を擁するCX BPOのリーディング・カンパニーです。今回の買収は、H&Mのカスタマーケアの従業員500人をウェブヘルプの代表下に引き入れ、H&Mとの緊密な連携をさらに強化することで、ドイツにおけるウェブヘルプのプレゼンスを強化することを目的としています。

エンドユーザー別に見ると、欧州のカスタマーケアBPO市場は、BFSI、IT・通信、製造、小売・eコマース、ヘルスケア・製薬、旅行・ホスピタリティ、メディア・通信、自動車、公共・公益、その他に分けられます。2023年の企業規模では、カスタマーケアBPOの需要増加により、IT・通信分野が市場を独占しています。この業界における競争の激化は、顧客獲得コストの上昇につながっています。そのため、通信事業者の中には社内でカスタマーケアサービスを提供する余裕がないところもあり、こうしたサービスのアウトソーシングが増加しています。

通信はどの国にとっても重要な分野であり、既存ユーザーと新規ユーザーの両方にサービスを提供するためには、シームレスな管理とサポートが必要です。カスタマーケアBPOサービスのアウトソーシングの力を活用することで、通信会社は社内のチームに負担をかけることなく、中断のないサービス提供を確保することができます。さらに、欧州連合（EU）によると、EUは2030年までにビジネスのデジタル化について2つの目標を掲げています。それは、中小企業の90％以上が少なくとも基本的なレベルのデジタル集約度を達成することと、EU企業の～75％がクラウド・コンピューティング・サービスを利用することです。このような欧州の様々なセクターにおけるデジタル化の進展は、BPOサービスに対する需要を促進し、ひいては今後数年間の市場成長を押し上げると予想されます。

Teleperformance SE、Foundever、Concentrix Corporation、Stroer X GmbH、Regiocom SE、Bosch Service Solutions GmbH、gevekom GmbH、KiKxxl GmbH、Telus International、Walter Services GmbH、INDECA Business GmbH、Mplus Group、Transcom、Rhenus Group、getaline GmbH、Capita plc、Euroanswer、MCI、LC、Infosys Limited、TTECは、この市場調査で紹介されている欧州のカスタマーケアBPO市場の主要企業です。

欧州のカスタマーケアBPO市場全体の規模は、一次情報と二次情報の両方を用いて算出されています。徹底的な二次調査は、欧州のカスタマーケアBPO市場規模に関連する質的・量的情報を得るために、社内外の情報源を用いて実施しました。また、このプロセスにより、すべての市場セグメントに関する市場の概要と予測を得ることができます。また、データを検証し分析的洞察を得るために、業界関係者に対して複数の一次インタビューを実施しています。このプロセスには、副社長、市場開拓マネージャー、マーケットインテリジェンスマネージャー、国内営業マネージャーなどの業界専門家と、欧州のカスタマーケアBPO市場を専門とする評価専門家、研究アナリスト、キーオピニオンリーダーなどの外部コンサルタントが参加しています。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

  • 主要洞察
  • 市場の魅力

第3章 調査手法

  • 2次調査
  • 1次調査
    • 仮説の策定
    • マクロ経済要因分析
    • 基礎数値の作成
    • データの三角測量
    • 国レベルのデータ

第4章 欧州顧客ケアBPO市場情勢

  • PEST分析
  • エコシステム分析

第5章 欧州のカスタマーケアBPO市場：主要市場力学

  • 欧州のカスタマーケアBPO市場：主要市場力学
  • 市場促進要因
    • カスタマーケアBPOサービスのアウトソーシング需要の増加
    • 顧客満足度重視の高まり
    • 欧州企業のデジタルトランスフォーメーションへの取り組み
  • 市場抑制要因
    • データ・セキュリティとプライバシーに関する懸念
  • 市場機会
    • 欧州市場におけるeコマースとオンライン小売の急成長
    • カスタマーケアBPOサービスにおける新技術の採用
  • 今後の動向
    • オフショアおよびニアショアでのカスタマーケアBPOアウトソーシング採用の増加
  • 促進要因と抑制要因の影響

第6章 欧州のカスタマーケアBPO市場分析

  • 欧州のカスタマーケアBPO市場売上高、2021年～2031年
  • 欧州のカスタマーケアBPO市場の予測と分析

第7章 欧州のカスタマーケアBPO市場分析-ソリューション別

  • ニアショアアウトソーシング
  • オンショアアウトソーシング
  • オフショアアウトソーシング

第8章 欧州のカスタマーケアBPO市場分析-エンドユーザー別

  • IT・通信
  • BFSI
  • 小売・eコマース
  • ヘルスケアと製薬
  • 旅行・ホスピタリティ
  • メディア・通信
  • 公共・公益
  • 製造業
  • 自動車
  • その他

第9章 欧州のカスタマーケアBPO市場：国別分析

  • 欧州
    • ドイツ
    • 英国
    • フランス
    • スペイン
    • イタリア
    • その他欧州

第10章 競合情勢

  • 主要企業によるヒートマップ分析
  • 企業のポジショニングと集中度

第11章 業界情勢

  • 市場イニシアティブ
  • 合併と買収

第12章 企業プロファイル

  • Teleperformance SE
  • Foundever Operating Corp
  • Concentrix Corp
  • Telus International Cda Inc
  • TTEC Holdings Inc
  • Stroer X GmbH
  • regiocom SE
  • Bosch Service Solutions GmbH
  • gevekom GmbH
  • KiKxxl GmbH
  • walter services GmbH
  • INDECA Business GmbH
  • M Plus Croatia d.o.o.
  • Transcom Holding AB
  • Rhenus Group
  • getaline GmbH
  • Infosys Ltd
  • Capita Plc
  • MCI, LC.
  • Euroanswer

第13章 付録

図表

List Of Tables

  • Table 1. Europe Customer Care BPO Market Segmentation
  • Table 2. Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Table 3. Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by Solution
  • Table 4. Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by End-user
  • Table 5. Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by Country
  • Table 6. Germany: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by Solution
  • Table 7. Germany: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by End-user
  • Table 8. United Kingdom: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by Solution
  • Table 9. United Kingdom: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by End-user
  • Table 10. France: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by Solution
  • Table 11. France: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by End-user
  • Table 12. Spain: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by Solution
  • Table 13. Spain: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by End-user
  • Table 14. Italy: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by Solution
  • Table 15. Italy: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by End-user
  • Table 16. Rest of Europe: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by Solution
  • Table 17. Rest of Europe: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million) - by End-user
  • Table 18. Company Positioning & Concentration
  • Table 19. List of Abbreviation

List Of Figures

  • Figure 1. Europe Customer Care BPO Market Segmentation, by Country
  • Figure 2. PEST Analysis
  • Figure 3. Impact Analysis of Drivers and Restraints
  • Figure 4. Europe Customer Care BPO Market Revenue (US$ Million), 2021-2031
  • Figure 5. Europe Customer Care BPO Market Share (%) - by Solution, 2023 and 2031
  • Figure 6. Nearshore Outsourcing: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 7. Onshore Outsourcing: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 8. Offshore Outsourcing: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 9. Europe Customer Care BPO Market Share (%) - by End-user, 2023 and 2031
  • Figure 10. IT and Telecommunication: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 11. BFSI: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 12. Retail and E-Commerce: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 13. Healthcare and Pharmaceutical: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 14. Travel and Hospitality: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 15. Media and Communication: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 16. Public and Utilities Sector: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 17. Manufacturing: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 18. Automotive: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 19. Others: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 20. Europe Customer Care BPO Market Breakdown by Key Countries, 2023 and 2031 (%)
  • Figure 21. Germany: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 22. United Kingdom: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 23. France: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 24. Spain: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 25. Italy: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 26. Rest of Europe: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 27. Heat Map Analysis by Key Players
目次
Product Code: TIPRE00006293

The Europe customer care BPO market size was valued at US$ 23.36 billion in 2023 and is expected to reach US$ 42.65 billion by 2031; it is estimated to record a CAGR of 7.6% from 2023 to 2031.

The Europe customer care BPO market is segmented into six major countries-Germany, France, UK, Italy, Spain, and rest of Europe. UK dominated the market in 2023, followed by Germany and France, respectively. The UK is one of the most developed and significant economies in Europe. As per the UK Office of National Statistics (ONS), HHFCE in the country increased by 3.9% in Q2 of 2023 compared to Q2 of 2021. The major growth contributions were from tourism, transport, housing, water, electricity, and gas and other fuels. Such factors are expected to strongly promote the country's demand for customer care services. Moreover, digitalization and technology adoption in corporate and private sectors is growing steadily in the UK. As per the Confederation of British Industry (CBI), the skilled labor shortage primarily drives technology adoption in the UK. CBI also states that startups and scaleups are the keystones of the UK tech sector and employ more than 1.6 million people. Such growth in digitalization also promotes the demand for technical support services, promoting the growth of the customer care BPO industry. Capgemini SE, Capita PLC, and Infosys Ltd are among the country's prominent customer care BPO service providers.

In addition, Germany is also witnessing various growth-related activities from leading customer care BPO market players. For instance, in January 2023, freenet AG signed a seven-year contract extension with Capita PLC for providing customer services support to the company's over 8 million customers. Similarly, in December 2022, Webhelp acquired the fashion brand H&M's Nuremberg customer service center, which had 500 employees. Webhelp is a leading global CX BPO player that employs over 100,000 employees across 60 countries. The acquisition was aimed at strengthening Webhelp's presence in Germany by bringing in the 500 employees of H&M customer care under the company's representation and further intensifying the close collaboration with H&M.

On the basis of end-users, the European customer care BPO market is divided into BFSI, IT and telecommunication, manufacturing, retail and E-commerce, healthcare and pharmaceutical, travel and hospitality, media and communication, automotive, public sector and utilities, and others. The IT and telecommunication segment dominated the market for enterprise size in 2023 owing to rise in demand for customer care BPO in the sector. The rising competition in this industry is leading to an increase in the cost of customer acquisition. Therefore, several telecommunication organizations cannot afford in-house customer care services, which is leading to the rise in outsourcing of these services.

Telecommunication is an important sector for every country and requires seamless management and support to serve both existing and new users. By leveraging the power of outsourcing customer care BPO services, telecommunications companies can ensure uninterrupted service delivery without overwhelming their internal teams. Moreover, according to the European Union, the EU has set two goals for the digitalization of businesses by 2030: over 90% of SMEs should attain at least a basic level of digital intensity and ~75% of EU companies should use cloud computing services. Such a rise in digitalization across various sectors in Europe is expected to fuel the demand for BPO services, which, in turn, is expected to boost the market growth in the coming years.

Teleperformance SE, Foundever, Concentrix Corporation, Stroer X GmbH, regiocom SE, Bosch Service Solutions GmbH, gevekom GmbH, KiKxxl GmbH, Telus International, Walter Services GmbH, INDECA Business GmbH, Mplus Group, Transcom, Rhenus Group, getaline GmbH, Capita plc, Euroanswer, MCI, LC, Infosys Limited, and TTEC are among the key Europe customer care BPO market players that are profiled in this market study.

The overall Europe customer care BPO market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the Europe customer care BPO market size. The process also helps obtain an overview and forecast of the market with respect to all the market segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain analytical insights. This process includes industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the Europe customer care BPO market.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macro-economic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country level data:

4. Europe Customer Care BPO Market Landscape

  • 4.1 Overview
  • 4.2 PEST Analysis
  • 4.3 Ecosystem Analysis

5. Europe Customer Care BPO Market - Key Market Dynamics

  • 5.1 Europe Customer Care BPO Market - Key Market Dynamics
  • 5.2 Market Drivers
    • 5.2.1 Increasing Demand for Outsourcing of Customer Care BPO Services
    • 5.2.2 Growing Emphasis on Customer Satisfaction
    • 5.2.3 Digital Transformation Initiatives across European Businesses
  • 5.3 Market Restraints
    • 5.3.1 Concerns Regarding Data Security and Privacy
  • 5.4 Market Opportunities
    • 5.4.1 Huge Growth in e-commerce and Online Retail across European Markets
    • 5.4.2 Adoption of Emerging Technologies in Customer Care BPO Services
  • 5.5 Future Trends
    • 5.5.1 Rise in Adoption of Offshore and Nearshore Customer Care BPO Outsourcing
  • 5.6 Impact of Drivers and Restraints:

6. Europe Customer Care BPO Market Analysis

  • 6.1 Europe Customer Care BPO Market Revenue (US$ Million), 2021-2031
  • 6.2 Europe Customer Care BPO Market Forecast and Analysis

7. Europe Customer Care BPO Market Analysis - by Solution

  • 7.1 Nearshore Outsourcing
    • 7.1.1 Overview
    • 7.1.2 Nearshore Outsourcing: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 7.2 Onshore Outsourcing
    • 7.2.1 Overview
    • 7.2.2 Onshore Outsourcing: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 7.3 Offshore Outsourcing
    • 7.3.1 Overview
    • 7.3.2 Offshore Outsourcing: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)

8. Europe Customer Care BPO Market Analysis - by End-user

  • 8.1 IT and Telecommunication
    • 8.1.1 Overview
    • 8.1.2 IT and Telecommunication: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.2 BFSI
    • 8.2.1 Overview
    • 8.2.2 BFSI: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.3 Retail and E-Commerce
    • 8.3.1 Overview
    • 8.3.2 Retail and E-Commerce: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.4 Healthcare and Pharmaceutical
    • 8.4.1 Overview
    • 8.4.2 Healthcare and Pharmaceutical: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.5 Travel and Hospitality
    • 8.5.1 Overview
    • 8.5.2 Travel and Hospitality: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.6 Media and Communication
    • 8.6.1 Overview
    • 8.6.2 Media and Communication: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.7 Public and Utilities Sector
    • 8.7.1 Overview
    • 8.7.2 Public and Utilities Sector: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.8 Manufacturing
    • 8.8.1 Overview
    • 8.8.2 Manufacturing: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.9 Automotive
    • 8.9.1 Overview
    • 8.9.2 Automotive: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.10 Others
    • 8.10.1 Overview
    • 8.10.2 Others: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)

9. Europe Customer Care BPO Market - Country Analysis

  • 9.1 Europe
    • 9.1.1 Europe Customer Care BPO Market Breakdown by Countries
    • 9.1.2 Europe Customer Care BPO Market Revenue and Forecast and Analysis - by Country
      • 9.1.2.1 Europe Customer Care BPO Market Revenue and Forecast and Analysis - by Country
      • 9.1.2.2 Germany: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
        • 9.1.2.2.1 Germany: Europe Customer Care BPO Market Breakdown by Solution
        • 9.1.2.2.2 Germany: Europe Customer Care BPO Market Breakdown by End-user
      • 9.1.2.3 United Kingdom: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
        • 9.1.2.3.1 United Kingdom: Europe Customer Care BPO Market Breakdown by Solution
        • 9.1.2.3.2 United Kingdom: Europe Customer Care BPO Market Breakdown by End-user
      • 9.1.2.4 France: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
        • 9.1.2.4.1 France: Europe Customer Care BPO Market Breakdown by Solution
        • 9.1.2.4.2 France: Europe Customer Care BPO Market Breakdown by End-user
      • 9.1.2.5 Spain: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
        • 9.1.2.5.1 Spain: Europe Customer Care BPO Market Breakdown by Solution
        • 9.1.2.5.2 Spain: Europe Customer Care BPO Market Breakdown by End-user
      • 9.1.2.6 Italy: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
        • 9.1.2.6.1 Italy: Europe Customer Care BPO Market Breakdown by Solution
        • 9.1.2.6.2 Italy: Europe Customer Care BPO Market Breakdown by End-user
      • 9.1.2.7 Rest of Europe: Europe Customer Care BPO Market - Revenue and Forecast to 2031 (US$ Million)
        • 9.1.2.7.1 Rest of Europe: Europe Customer Care BPO Market Breakdown by Solution
        • 9.1.2.7.2 Rest of Europe: Europe Customer Care BPO Market Breakdown by End-user

10. Competitive Landscape

  • 10.1 Heat Map Analysis by Key Players
  • 10.2 Company Positioning & Concentration

11. Industry Landscape

  • 11.1 Overview
  • 11.2 Market Initiative
  • 11.3 Merger and Acquisition

12. Company Profiles

  • 12.1 Teleperformance SE
    • 12.1.1 Key Facts
    • 12.1.2 Business Description
    • 12.1.3 Products and Services
    • 12.1.4 Financial Overview
    • 12.1.5 SWOT Analysis
    • 12.1.6 Key Developments
  • 12.2 Foundever Operating Corp
    • 12.2.1 Key Facts
    • 12.2.2 Business Description
    • 12.2.3 Products and Services
    • 12.2.4 Financial Overview
    • 12.2.5 SWOT Analysis
    • 12.2.6 Key Developments
  • 12.3 Concentrix Corp
    • 12.3.1 Key Facts
    • 12.3.2 Business Description
    • 12.3.3 Products and Services
    • 12.3.4 Financial Overview
    • 12.3.5 SWOT Analysis
    • 12.3.6 Key Developments
  • 12.4 Telus International Cda Inc
    • 12.4.1 Key Facts
    • 12.4.2 Business Description
    • 12.4.3 Products and Services
    • 12.4.4 Financial Overview
    • 12.4.5 SWOT Analysis
    • 12.4.6 Key Developments
  • 12.5 TTEC Holdings Inc
    • 12.5.1 Key Facts
    • 12.5.2 Business Description
    • 12.5.3 Products and Services
    • 12.5.4 Financial Overview
    • 12.5.5 SWOT Analysis
    • 12.5.6 Key Developments
  • 12.6 Stroer X GmbH
    • 12.6.1 Key Facts
    • 12.6.2 Business Description
    • 12.6.3 Products and Services
    • 12.6.4 Financial Overview
    • 12.6.5 SWOT Analysis
    • 12.6.6 Key Developments
  • 12.7 regiocom SE
    • 12.7.1 Key Facts
    • 12.7.2 Business Description
    • 12.7.3 Products and Services
    • 12.7.4 Financial Overview
    • 12.7.5 SWOT Analysis
    • 12.7.6 Key Developments
  • 12.8 Bosch Service Solutions GmbH
    • 12.8.1 Key Facts
    • 12.8.2 Business Description
    • 12.8.3 Products and Services
    • 12.8.4 Financial Overview
    • 12.8.5 SWOT Analysis
    • 12.8.6 Key Developments
  • 12.9 gevekom GmbH
    • 12.9.1 Key Facts
    • 12.9.2 Business Description
    • 12.9.3 Products and Services
    • 12.9.4 Financial Overview
    • 12.9.5 SWOT Analysis
    • 12.9.6 Key Developments
  • 12.10 KiKxxl GmbH
    • 12.10.1 Key Facts
    • 12.10.2 Business Description
    • 12.10.3 Products and Services
    • 12.10.4 Financial Overview
    • 12.10.5 SWOT Analysis
    • 12.10.6 Key Developments
  • 12.11 walter services GmbH
    • 12.11.1 Key Facts
    • 12.11.2 Business Description
    • 12.11.3 Products and Services
    • 12.11.4 Financial Overview
    • 12.11.5 SWOT Analysis
    • 12.11.6 Key Developments
  • 12.12 INDECA Business GmbH
    • 12.12.1 Key Facts
    • 12.12.2 Business Description
    • 12.12.3 Products and Services
    • 12.12.4 Financial Overview
    • 12.12.5 SWOT Analysis
    • 12.12.6 Key Developments
  • 12.13 M Plus Croatia d.o.o.
    • 12.13.1 Key Facts
    • 12.13.2 Business Description
    • 12.13.3 Products and Services
    • 12.13.4 Financial Overview
    • 12.13.5 SWOT Analysis
    • 12.13.6 Key Developments
  • 12.14 Transcom Holding AB
    • 12.14.1 Key Facts
    • 12.14.2 Business Description
    • 12.14.3 Products and Services
    • 12.14.4 Financial Overview
    • 12.14.5 SWOT Analysis
    • 12.14.6 Key Developments
  • 12.15 Rhenus Group
    • 12.15.1 Key Facts
    • 12.15.2 Business Description
    • 12.15.3 Products and Services
    • 12.15.4 Financial Overview
    • 12.15.5 SWOT Analysis
    • 12.15.6 Key Developments
  • 12.16 getaline GmbH
    • 12.16.1 Key Facts
    • 12.16.2 Business Description
    • 12.16.3 Products and Services
    • 12.16.4 Financial Overview
    • 12.16.5 SWOT Analysis
    • 12.16.6 Key Developments
  • 12.17 Infosys Ltd
    • 12.17.1 Key Facts
    • 12.17.2 Business Description
    • 12.17.3 Products and Services
    • 12.17.4 Financial Overview
    • 12.17.5 SWOT Analysis
    • 12.17.6 Key Developments
  • 12.18 Capita Plc
    • 12.18.1 Key Facts
    • 12.18.2 Business Description
    • 12.18.3 Products and Services
    • 12.18.4 Financial Overview
    • 12.18.5 SWOT Analysis
    • 12.18.6 Key Developments
  • 12.19 MCI, LC.
    • 12.19.1 Key Facts
    • 12.19.2 Business Description
    • 12.19.3 Products and Services
    • 12.19.4 Financial Overview
    • 12.19.5 SWOT Analysis
    • 12.19.6 Key Developments
  • 12.20 Euroanswer
    • 12.20.1 Key Facts
    • 12.20.2 Business Description
    • 12.20.3 Products and Services
    • 12.20.4 Financial Overview
    • 12.20.5 SWOT Analysis
    • 12.20.6 Key Developments

13. Appendix

  • 13.1 Word Index
  • 13.2 About the Insight Partners