クラウドITサービス管理（ITSM）の世界市場レポート 2025年

クラウドITサービス管理（ITSM）市場規模は、今後数年で急成長が見込まれます。2029年にはCAGR16.8％で200億2,000万米ドルに成長します。予測期間の成長は、リモートワークへのシフトの増加、IT業界におけるクラウドサービス需要の高まり、ビジネスプロセスにおける自動化サービス需要の高まり、BYOD（Bring-your-own-device）の概念の高まり、ITオペレーションの効率的な実行に対するニーズの高まりなどに起因しています。予測期間における主な動向としては、業界全体におけるクラウド技術の採用、ITインフラの開発、さまざまな事業者による投資、ITSMソリューションにおける人工知能（AI）の採用、クラウドITサービス管理ソフトウェアソリューションの需要などが挙げられます。

リモートワークへのシフトの高まりは、クラウドITサービス管理（ITSM）市場の拡大を促進すると予想されます。リモートワークとは、従業員がラップトップ、スマートフォン、ビデオ会議ツールなどの技術を活用して、従来のオフィス環境から離れて業務を遂行する体制を指します。リモートワークの増加の背景には、技術の進歩、ワークライフバランスに対する考え方の変化、世界の大流行などがあり、柔軟な働き方の採用が加速しています。クラウドITサービス管理は、円滑な運用、セキュリティの向上、リモートワーカーのユーザー体験の向上を保証するツールと技術を提供します。例えば、2023年2月、英国の非大臣部門である国家統計局は、2022年9月から2023年1月にかけて、英国では16％の人が完全に在宅勤務をしており、28％の人は在宅勤務とオフィス勤務が混在していると報告しました。そのため、リモートワークへのシフトが進んでおり、クラウドITサービス管理（ITSM）市場の成長に寄与しています。

クラウドITSM分野の主要企業は、リソースの割り当てを最適化し、顧客体験を向上させるために、AI主導のデータプラットフォームを積極的に開発しています。これらのプラットフォームは、人工知能と機械学習技術を統合し、ITサービス管理プロセスの効率性、正確性、有効性を向上させる。例えば、IBMは2023年5月、AIの開発、データ管理、ガバナンスを含むエンドツーエンドのAI機能で企業を支援するために設計されたクラウドベースのプラットフォーム、Watsonxを発表しました。このような取り組みは、AIを活用してITサービスマネジメントの革新と効率化を推進するという、業界の広範な焦点を反映しています。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場- 金利、インフレ、地政学、コロナ禍、そして景気回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界クラウドITサービス管理（ITSM） PESTEL分析（政治、社会、技術、環境、法的要因、促進要因と抑制要因）
• 最終用途産業の分析
• 世界のクラウドITサービス管理（ITSM）市場：成長率分析
• 世界のクラウドITサービス管理（ITSM）市場の実績：規模と成長, 2019-2024
• 世界のクラウドITサービス管理（ITSM）市場の予測：規模と成長, 2024-2029, 2034F
• 世界クラウドITサービス管理（ITSM）総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界のクラウドITサービス管理（ITSM）市場：コンポーネント別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ソリューション
• サービス
• 世界のクラウドITサービス管理（ITSM）市場：展開別、実績と予測, 2019-2024, 2024-2029F, 2034F
• パブリッククラウド
• プライベートクラウド
• ハイブリッドクラウド
• 世界のクラウドITサービス管理（ITSM）市場：組織規模別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 中小企業
• 大企業
• 世界のクラウドITサービス管理（ITSM）市場：用途別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 構成管理
• パフォーマンス管理
• ネットワーク管理
• データベース管理システム
• その他の用途
• 世界のクラウドITサービス管理（ITSM）市場：エンドユーザー業界別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 銀行、金融サービス、保険
• 情報技術と通信
• 小売り
• ヘルスケア
• その他のエンドユーザー産業
• 世界のクラウドITサービス管理（ITSM）市場ソリューションのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• クラウドベースのITSMソフトウェア
• IT資産管理（ITAM）ソリューション
• インシデント管理ソリューション
• 問題管理ソリューション
• 変更管理ソリューション
• サービスリクエスト管理ソリューション
• サービスデスクソリューション
• 構成管理データベース（CMDB）ソリューション
• セルフサービスまたはポータルソリューション
• 自動化とオーケストレーションソリューション
• 世界のクラウドITサービス管理（ITSM）市場、サービスの種類別サブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• コンサルティングサービス
• 実装および統合サービス
• サポートおよびメンテナンスサービス
• マネージドサービス
• 研修・教育サービス

第7章 地域別・国別分析

• 世界のクラウドITサービス管理（ITSM）市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界のクラウドITサービス管理（ITSM）市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• クラウドITサービス管理（ITSM）市場：競合情勢
• クラウドITサービス管理（ITSM）市場：企業プロファイル
  • Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
  • International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Hewlett Packard Enterprise Company Overview, Products and Services, Strategy and Financial Analysis
  • Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• ServiceNow Inc.
• OpenText Corp.
• Splunk Inc.
• Citrix Systems Inc.
• Atlassian
• Micro Focus International PLC
• BMC Software Inc.
• Zendesk Inc.
• Ivanti Inc.
• ManageEngine
• Zoho Corporation Pvt. Ltd.
• Cherwell Software LLC
• Freshworks Inc.
• Icertis Inc.
• EasyVista Inc.

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

• クラウドITサービス管理（ITSM）市場2029：新たな機会を提供する国
• クラウドITサービス管理（ITSM）市場2029：新たな機会を提供するセグメント
• クラウドITサービス管理（ITSM）市場2029：成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Cloud IT service management (ITSM) involves utilizing cloud-based solutions and tools to implement and oversee IT service delivery. It encompasses all aspects of designing, creating, delivering, supporting, and managing the lifecycle of IT services. These solutions offer on-demand self-service, resource pooling, and measured service.

The primary components of cloud ITSM consist of solutions and services. Cloud ITSM solutions are software platforms delivered via the cloud, facilitating comprehensive IT service management for organizations. These solutions are deployed through public, private, and hybrid clouds, catering to businesses of various sizes, including small and medium enterprises (SMEs) and large enterprises. They find application in configuration management, performance management, network management, database management systems, and other areas, serving diverse end-users such as banking, financial services, and insurance, information technology and telecommunication, retail, healthcare, and others.

The cloud IT service management (ITSM) market research report is one of a series of new reports from The Business Research Company that provides cloud IT service management (ITSM) statistics, including cloud IT service management (ITSM) global market size, regional shares, competitors with a cloud IT service management (ITSM) share, detailed cloud IT service management (ITSM) market segments, market trends and opportunities, and any further data you may need to thrive in the cloud IT service management (ITSM) industry. This cloud IT service management (ITSM) research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cloud it service management (ITSM) market size has grown rapidly in recent years. It will grow from $9.21 billion in 2024 to $10.77 billion in 2025 at a compound annual growth rate (CAGR) of 17.0%. The growth in the historic period can be attributed to increasing demand for scalable and cost-effective IT services management solutions, rise in demand for IT service management (ITSM) solutions in government and education, increasing demand for IT service management (ITSM) solutions in travel and hospitality, increasing demand for IT service management (ITSM) solutions in healthcare, rise in need for it service management (ITSM) solutions in it and telecommunication.

The cloud it service management (ITSM) market size is expected to see rapid growth in the next few years. It will grow to $20.02 billion in 2029 at a compound annual growth rate (CAGR) of 16.8%. The growth in the forecast period can be attributed to an increasing shift towards remote work, rising demand for cloud services in the it industry, rising demand for automation services in business processes, rising concept of bring-your-own-device (BYOD), growing need for efficient execution of IT operations. Major trends in the forecast period include the adoption of cloud technologies across industries, the development of IT infrastructure, investments by various operators, the adoption of artificial intelligence (AI) in ITSM solutions, and demand for cloud IT service management software solutions.

The growing shift towards remote work is expected to drive the expansion of the cloud IT service management (ITSM) market. Remote work refers to an arrangement where employees carry out their tasks away from a traditional office setting, utilizing technologies like laptops, smartphones, and video conferencing tools. The rise in remote work is fueled by technological advancements, changing perspectives on work-life balance, and the global pandemic, which accelerated the adoption of flexible work options. Cloud IT service management provides the tools and technologies that ensure smooth operations, improved security, and a better user experience for remote workers. For example, in February 2023, The Office for National Statistics, a UK-based non-ministerial department, reported that between September 2022 and January 2023, 16% of people in Great Britain worked entirely from home, while 28% worked a mix of home and office-based hours. Therefore, the growing shift towards remote work is contributing to the growth of the cloud IT service management (ITSM) market.

Leading companies in the cloud ITSM sector are actively developing AI-driven data platforms to optimize resource allocation and enhance customer experiences. These platforms integrate artificial intelligence and machine learning technologies to improve the efficiency, accuracy, and efficacy of IT service management processes. For example, in May 2023, IBM unveiled Watsonx, a cloud-based platform designed to empower enterprises with end-to-end AI capabilities, including AI development, data management, and governance. Such initiatives reflect a broader industry focus on leveraging AI to drive innovation and efficiency in IT service management.

In June 2022, Freshworks Inc., a US-based provider of cloud-based software-as-a-service solutions, acquired Device42 Inc. for an undisclosed amount. This acquisition is intended to enhance Freshworks Inc.'s product portfolio and strengthen its position in the IT service management market. Device42 Inc. is a US-based software company specializing in IT asset and network management software.

Major companies operating in the cloud IT service management (ITSM) market are Amazon.com Inc., International Business Machines Corporation, Broadcom Inc., Hewlett Packard Enterprise Company, Salesforce Inc., ServiceNow Inc., OpenText Corp., Splunk Inc., Citrix Systems Inc., Atlassian, Micro Focus International PLC, BMC Software Inc., Zendesk Inc., Ivanti Inc., ManageEngine, Zoho Corpoation Pvt. Ltd., Cherwell Software LLC, Freshworks Inc., Icertis Inc., EasyVista Inc., Axios Systems PLC, SysAid Technologies Ltd., InvGate Inc., CA Technologies Inc., Sunrise Software Ltd.

North America was the largest region in the cloud IT service management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud IT service management (ITSM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the cloud IT service management (ITSM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud IT service management (ITSM) market consists of revenues earned by entities by providing services such as consulting and implementation services, training and certification programs, managed services, and outsourcing offerings. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud IT service management (ITSM) market also includes sales of problem management tools, configuration management tools, and orchestration tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cloud IT Service Management (ITSM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cloud it service management (itsm) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for cloud it service management (itsm) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The cloud it service management (itsm) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Solution; Services
• 2) By Deployment: Public Cloud; Private Cloud; Hybrid Cloud
• 3) By Organization Size: Small And Medium Enterprises (SMEs); Large Enterprises
• 4) By Application: Configuration Management; Performance Management; Network Management; Database Management System; Other Applications
• 5) By End-User Industry: Banking, Financial Services, And Insurance; Information Technology And Telecommunication; Retail; Healthcare; Other End-User Industries
• Subsegments:
• 1) By Solution: Cloud-Based ITSM Software; IT Asset Management (ITAM) Solutions; Incident Management Solutions; Problem Management Solutions; Change Management Solutions; Service Request Management Solutions; Service Desk Solutions; Configuration Management Database (CMDB) Solutions; Self-Service Or Portal Solutions; Automation And Orchestration Solutions
• 2) By Services: Consulting Services; Implementation And Integration Services; Support And Maintenance Services; Managed Services; Training And Education Services
• Companies Mentioned: Amazon.com Inc.; International Business Machines Corporation; Broadcom Inc.; Hewlett Packard Enterprise Company; Salesforce Inc.
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Cloud IT Service Management (ITSM) market Characteristics

3. Cloud IT Service Management (ITSM) market Trends And Strategies

4. Cloud IT Service Management (ITSM) market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Cloud IT Service Management (ITSM) Growth Analysis And Strategic Analysis Framework

• 5.1. Global Cloud IT Service Management (ITSM) PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Cloud IT Service Management (ITSM) market Growth Rate Analysis
• 5.4. Global Cloud IT Service Management (ITSM) Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Cloud IT Service Management (ITSM) Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Cloud IT Service Management (ITSM) Total Addressable Market (TAM)

6. Cloud IT Service Management (ITSM) market Segmentation

• 6.1. Global Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Solution
• Services
• 6.2. Global Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Public Cloud
• Private Cloud
• Hybrid Cloud
• 6.3. Global Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Small And Medium Enterprises (SMEs)
• Large Enterprises
• 6.4. Global Cloud IT Service Management (ITSM) market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Configuration Management
• Performance Management
• Network Management
• Database Management System
• Other Applications
• 6.5. Global Cloud IT Service Management (ITSM) market, Segmentation By End-User Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Banking, Financial Services, And Insurance
• Information Technology And Telecommunication
• Retail
• Healthcare
• Other End-User Industries
• 6.6. Global Cloud IT Service Management (ITSM) Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Cloud-Based ITSM Software
• IT Asset Management (ITAM) Solutions
• Incident Management Solutions
• Problem Management Solutions
• Change Management Solutions
• Service Request Management Solutions
• Service Desk Solutions
• Configuration Management Database (CMDB) Solutions
• Self-Service Or Portal Solutions
• Automation And Orchestration Solutions
• 6.7. Global Cloud IT Service Management (ITSM) Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Consulting Services
• Implementation And Integration Services
• Support And Maintenance Services
• Managed Services
• Training And Education Services

7. Cloud IT Service Management (ITSM) market Regional And Country Analysis

• 7.1. Global Cloud IT Service Management (ITSM) market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Cloud IT Service Management (ITSM) market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Cloud IT Service Management (ITSM) market

• 8.1. Asia-Pacific Cloud IT Service Management (ITSM) market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Cloud IT Service Management (ITSM) market

• 9.1. China Cloud IT Service Management (ITSM) market Overview
• 9.2. China Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Cloud IT Service Management (ITSM) market

• 10.1. India Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Cloud IT Service Management (ITSM) market

• 11.1. Japan Cloud IT Service Management (ITSM) market Overview
• 11.2. Japan Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Cloud IT Service Management (ITSM) market

• 12.1. Australia Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Cloud IT Service Management (ITSM) market

• 13.1. Indonesia Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Cloud IT Service Management (ITSM) market

• 14.1. South Korea Cloud IT Service Management (ITSM) market Overview
• 14.2. South Korea Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Cloud IT Service Management (ITSM) market

• 15.1. Western Europe Cloud IT Service Management (ITSM) market Overview
• 15.2. Western Europe Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Cloud IT Service Management (ITSM) market

• 16.1. UK Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Cloud IT Service Management (ITSM) market

• 17.1. Germany Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Cloud IT Service Management (ITSM) market

• 18.1. France Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Cloud IT Service Management (ITSM) market

• 19.1. Italy Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Cloud IT Service Management (ITSM) market

• 20.1. Spain Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Cloud IT Service Management (ITSM) market

• 21.1. Eastern Europe Cloud IT Service Management (ITSM) market Overview
• 21.2. Eastern Europe Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Cloud IT Service Management (ITSM) market

• 22.1. Russia Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Cloud IT Service Management (ITSM) market

• 23.1. North America Cloud IT Service Management (ITSM) market Overview
• 23.2. North America Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Cloud IT Service Management (ITSM) market

• 24.1. USA Cloud IT Service Management (ITSM) market Overview
• 24.2. USA Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Cloud IT Service Management (ITSM) market

• 25.1. Canada Cloud IT Service Management (ITSM) market Overview
• 25.2. Canada Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Cloud IT Service Management (ITSM) market

• 26.1. South America Cloud IT Service Management (ITSM) market Overview
• 26.2. South America Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Cloud IT Service Management (ITSM) market

• 27.1. Brazil Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Cloud IT Service Management (ITSM) market

• 28.1. Middle East Cloud IT Service Management (ITSM) market Overview
• 28.2. Middle East Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Cloud IT Service Management (ITSM) market

• 29.1. Africa Cloud IT Service Management (ITSM) market Overview
• 29.2. Africa Cloud IT Service Management (ITSM) market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Cloud IT Service Management (ITSM) market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Cloud IT Service Management (ITSM) market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Cloud IT Service Management (ITSM) market Competitive Landscape And Company Profiles

• 30.1. Cloud IT Service Management (ITSM) market Competitive Landscape
• 30.2. Cloud IT Service Management (ITSM) market Company Profiles
  • 30.2.1. Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Hewlett Packard Enterprise Company Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Cloud IT Service Management (ITSM) market Other Major And Innovative Companies

• 31.1. ServiceNow Inc.
• 31.2. OpenText Corp.
• 31.3. Splunk Inc.
• 31.4. Citrix Systems Inc.
• 31.5. Atlassian
• 31.6. Micro Focus International PLC
• 31.7. BMC Software Inc.
• 31.8. Zendesk Inc.
• 31.9. Ivanti Inc.
• 31.10. ManageEngine
• 31.11. Zoho Corporation Pvt. Ltd.
• 31.12. Cherwell Software LLC
• 31.13. Freshworks Inc.
• 31.14. Icertis Inc.
• 31.15. EasyVista Inc.

32. Global Cloud IT Service Management (ITSM) market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Cloud IT Service Management (ITSM) market

34. Recent Developments In The Cloud IT Service Management (ITSM) market

35. Cloud IT Service Management (ITSM) market High Potential Countries, Segments and Strategies

• 35.1 Cloud IT Service Management (ITSM) market In 2029 - Countries Offering Most New Opportunities
• 35.2 Cloud IT Service Management (ITSM) market In 2029 - Segments Offering Most New Opportunities
• 35.3 Cloud IT Service Management (ITSM) market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer