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顧客分析の世界市場レポート 2024

Customer Analytics Global Market Report 2024
出版日: 受注後更新 | 発行: The Business Research Company | ページ情報: 英文 200 Pages | 納期: 2～10営業日

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顧客分析の世界市場レポート 2024
出版日: 受注後更新
発行: The Business Research Company
ページ情報: 英文 200 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 目次
概要

顧客分析の市場規模は、今後数年間で急速に成長すると予想されています。 2028年には18.4%の年間複合成長率（CAGR）で238億9,000万米ドルに成長すると予想されます。予測期間における予想される成長は、即時の行動を可能にするリアルタイム分析の導入、顧客データを利用するための良心的かつ倫理的なアプローチ、複数のチャネルにわたるシームレスな統合、ハイパーパーソナライゼーションと個別化されたエクスペリエンスの進歩、そして顧客の声（VoC）分析用途などが挙げられます。

顧客満足度の向上に対する重点の高まりは、顧客分析市場の拡大を推進する重要な触媒となっています。この急増は、顧客を維持し、競争力を確保し、顧客ロイヤルティを育成し、ブランドの地位を強化し、全体的なビジネスの進歩を促進するという緊急の課題から生じています。顧客満足度の向上への追求がますます高まり、顧客分析の需要が大幅に高まる傾向にあります。このテクノロジーは、顧客の行動データの分析を通じて、顧客の満足または不満足の行動を識別するのに役立ちます。顧客分析を活用する企業は、不満の原因となっているパターンを特定し、既存の顧客ベースを維持するための戦略を実行できます。たとえば、2022年 1月の英国顧客満足度指数（UKCSI）は、前年と比較して1.6ポイント増加し、100点中78.4のスコアに達しました。優れたサービスに対してより多くのお金を払っても構わないと考える個人が注目すべき急増を見せており、COVID-19感染症のパンデミックが始まって以来、8.1%増加しました。この急増は、顧客満足度を高める必要性がますます高まっていることを浮き彫りにしており、それが組織にとっての最優先事項となっています。その結果、顧客満足度の向上への探求がエスカレートし、顧客分析市場の成長を導こうとしています。

eコマースの急速な拡大は、顧客分析市場の加速的な成長を支える極めて重要な原動力となっています。商品やサービスのデジタル交換であるeコマースは大幅に急増し、顧客分析ツールの需要が拡大しています。これらの分析ソリューションは、マーケティング戦略の洗練、顧客エクスペリエンスの向上、業務効率の最適化に極めて重要な、貴重なデータ駆動型の洞察をeコマース企業に提供します。たとえば、国際貿易局の2023年 11月の報告書によると、2025年までに英国のeコマース売上高は年平均12.6%という堅調な成長率を示すと予測されています。特に、2021年 1月時点で消費者向けeコマースは英国の小売業界全体の36.3%を占めています。、電子商取引の収益は、2025年までに2,856億米ドルに急増すると推定されています。この分野では収益が36%という顕著な増加を見せ、英国のオンライン売上高の年間売上高は2007年以来最も大幅な増加となりました。その結果、eコマースの急増の軌道は、顧客分析市場の成長を促進する主な触媒。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界市場規模と成長

  • 世界の市場促進要因と抑制要因
    • 市場促進要因
    • 市場抑制要因
  • 世界の市場規模実績と成長、2018年～2023年
  • 世界の市場規模予測と成長、2023年～2028年、2033年

第6章 市場セグメンテーション

  • 世界顧客分析市場、ソリューション別セグメンテーション、実績および予測、2018-2023、2023-2028年、2033年
  • ソーシャルメディア分析ツール
  • ダッシュボード
  • 抽出、変換、負荷またはデータ管理
  • ウェブ解析ツール
  • 報告
  • 顧客の声（VOC）
  • 分析ツール
  • 世界の顧客分析市場、組織規模別セグメンテーション、実績および予測、2018-2023、2023-2028年、2033年
  • 大企業
  • 中小企業（SME）
  • 世界顧客分析市場、展開モード別セグメンテーション、実績および予測、2018-2023、2023-2028年、2033年
  • オンプレミス
  • クラウド
  • 世界顧客分析市場、用途別セグメンテーション、実績および予測、2018-2023、2023-2028年、2033年
  • ブランドマネジメント
  • キャンペーン管理
  • チャーン管理
  • 顧客行動分析
  • 製品管理
  • その他の用途
  • 世界の顧客分析市場、エンドユーザー別セグメンテーション、実績および予測、2018-2023、2023-2028年、2033年
  • BFSI
  • 卸売と小売り
  • 通信とIT
  • 公共事業
  • ヘルスケア
  • 旅行とホスピタリティ
  • その他のエンドユーザー

第7章 地域および国の分析

  • 世界の顧客分析市場、地域別、実績および予測、2018-2023、2023-2028年、2033年
  • 世界の顧客分析市場、国別、実績および予測、2018-2023、2023-2028年、2033年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

  • 顧客分析市場の競合情勢
  • 顧客分析市場の企業プロファイル
    • Alphabet Inc.
    • IBM Corporation
    • Oracle Corporation
    • Microsoft Corporation
    • SAP SE

第31章 その他の大手および革新的な企業

  • Salesforce.Com Inc.
  • Clarity Insight
  • Adobe Systems Inc.
  • Bloomberg Inc.
  • Pitney Bowes Inc.
  • SAS Institute Inc.
  • NICE Systems Ltd.
  • NGData NV
  • Teradata Corp.
  • Snowflake Inc.
  • Infogain Corporation
  • Aledade Inc.
  • Neustar Inc.
  • Databricks Inc.
  • Amplitude Inc.

第32章 競合ベンチマーキング

第33章 競合ダッシュボード

第34章 主要な合併と買収

第35章 将来の見通しと可能性の分析

第36章 付録

目次
Product Code: r15502

Customer analytics involves using tools and processes to analyze customer behavior data, aiding in making informed business decisions and improving customer engagement and retention.

Customer analytics solutions encompass a range of tools and approaches, including social media analytical tools, dashboards, data management (ETL), web analytics, reporting, voice of customer (VOC), and various analytical tools. Social media analytical tools specifically track, evaluate, and enhance social media performance. They incorporate graphical dashboards and data visualization techniques, offering users comprehensive insights into their social media presence. These solutions cater to enterprises of varying sizes ranging from large corporations to small and medium-sized enterprises (SMEs) and are deployed both on-premises and via cloud platforms. Industries across BFSI, wholesale and retail, telecommunications and IT, utilities, healthcare, travel and hospitality, among others, leverage these solutions for brand management, campaign optimization, churn analysis, customer behavior assessment, product management, and other pertinent purposes.

The customer analytics market research report is one of a series of new reports from The Business Research Company that provides customer analytics market statistics, including Customer analytics industry global market size, regional shares, competitors with a customer analytics market share, detailed customer analytics market segments, market trends and opportunities, and any further data you may need to thrive in the customer analytics industry. This customer analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The customer analytics market size has grown rapidly in recent years. It will grow from $10.25 billion in 2023 to $12.14 billion in 2024 at a compound annual growth rate (CAGR) of 18.4%. The growth observed in the historical period can be linked to the substantial increase in data from various channels, a notable shift towards personalized experiences, heightened emphasis on customer retention strategies, the growing impact of social media influence, and a concentrated effort on mapping the customer journey.

The customer analytics market size is expected to see rapid growth in the next few years. It will grow to $23.89 billion in 2028 at a compound annual growth rate (CAGR) of 18.4%. Anticipated growth in the forecast period is expected to stem from the adoption of real-time analytics enabling immediate actions, a conscientious and ethical approach to utilizing customer data, seamless integration across multiple channels, the advancement of hyper-personalization and individualized experiences, and the application of Voice of the Customer (VoC) analytics.

The escalating emphasis on heightened customer satisfaction is a significant catalyst propelling the expansion of the customer analytics market. This surge stems from the imperative to retain customers, secure a competitive edge, foster customer loyalty, bolster brand standing, and facilitate overall business advancement. The escalating pursuit of enhanced customer satisfaction is poised to substantially elevate the demand for customer analytics. This technology aids in discerning actions that either gratify or dissatisfy customers through the analysis of their behavioral data. Companies leveraging customer analytics can pinpoint patterns that contribute to dissatisfaction and implement strategies to retain their existing customer base. For instance, the UK Customer Satisfaction Index (UKCSI) for January 2022 increased by 1.6 points, reaching a score of 78.4 out of 100 compared to the previous year. There has been a noteworthy surge in individuals willing to pay more for superior service-an 8.1% increase since the onset of the COVID-19 pandemic. This surge underscores the burgeoning necessity for heightened customer satisfaction, establishing it as a foremost priority for organizations. Consequently, the escalating quest for enhanced customer satisfaction is poised to steer the growth of the customer analytics market.

The burgeoning expansion of E-commerce stands as a pivotal driver behind the accelerated growth of the customer analytics market. E-commerce, the digital exchange of goods and services, has surged significantly, amplifying the demand for customer analytics tools. These analytics solutions empower E-commerce enterprises with invaluable data-driven insights, pivotal for refining marketing strategies, elevating customer experiences, and optimizing operational efficiencies. For instance, as per the International Trade Administration's November 2023 report, projections indicate a robust average annual growth rate of 12.6% in eCommerce sales in the UK by 2025. Notably, consumer eCommerce constituted 36.3% of the UK's overall retail industry as of January 2021, with estimated eCommerce revenue anticipated to soar to $285.60 billion by 2025. The sector witnessed a remarkable upsurge of 36% in revenue, marking the most substantial annual surge in UK online sales since 2007. Consequently, the surging trajectory of E-commerce is a primary catalyst propelling the growth of the customer analytics market.

Strategic partnerships are a dominant trend within the customer analytics sector, as major players join forces to elevate their customer analytics solutions through collaborative utilization of expertise, technology, and resources. These alliances play a crucial role in strengthening market positions. For instance, in May 2022, ADA, a Malaysia-based analytics, data, and AI company, partnered with Treasure Data, a US-based global customer data platform (CDP) company. This strategic collaboration aims to deliver comprehensive enterprise-level customer-centric solutions across ten key South and Southeast Asian markets, including South Korea. This partnership facilitates organizations in refining and customizing the customer journey, improving communication, and bridging data gaps. It leverages Treasure Data's sophisticated CDP capabilities in tandem with ADA's analytics, data, and AI solutions integrated with consumer models. The approach incorporates a CDP offering a unified customer perspective, supporting data integration and activation across various platforms from media to mobile to web, optimizing conversion rates, and ensuring robust technical support.

Prominent firms within the customer analytics landscape are embracing advanced technologies, particularly the integration of AI, as a strategic move to maintain their competitive edge. This fusion of AI within customer analytics equips businesses with sophisticated tools to comprehensively comprehend, engage with, and fulfill the evolving demands of their customer base. An illustrative case is Bharti Airtel, a multinational telecommunications services company based in India, which, in February 2023, partnered with NVIDIA, a US-based technology giant, to implement AI-driven speech analytics solutions for a transformative customer service initiative. By leveraging NVIDIA's Triton Inference Server and NeMo conversational AI framework, the deployed system can autonomously transcribe speech in 84% of incoming calls directed to Airtel's contact centers. This cutting-edge technology not only identifies areas for enhancement in agent-customer interactions but also facilitates Airtel, serving a vast customer base of over 360 million, in elevating their overall customer experience.

In February 2021, Salesforce, a leading American cloud-based software firm renowned for delivering comprehensive cloud solutions, made an undisclosed acquisition of Evergage. This strategic move by Salesforce aimed to bolster its marketing cloud offerings while addressing gaps in its capabilities. The acquisition notably augmented Salesforce's real-time focus on web and application-based interactions. Evergage, the acquired entity, is an American cloud-based software company specializing in enabling users to gather, analyze, and promptly respond to user behavior across websites.

Major companies operating in the customer analytics market report are Alphabet Inc., IBM Corporation, Oracle Corporation, Microsoft Corporation, SAP SE, Salesforce.Com Inc., Clarity Insight, Adobe Systems Inc., Bloomberg Inc., Pitney Bowes Inc., SAS Institute Inc., NICE Systems Ltd., NGData NV, Teradata Corp., Snowflake Inc., Infogain Corporation, Aledade Inc., Neustar Inc., Databricks Inc., Amplitude Inc., ContentSquare, Segment.io Inc., Mixpanel, Customer Analytics LLC, Amperity Inc., Perfios Pvt. Ltd., Featurespace Ltd., Manthan System, Charles River Analytics Inc., Calibremind

North America was the largest region in the customer analytics market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the customer analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer analytics market includes revenues earned by entities providing predictive analytics services, data visualization, information management, and segmentation, used in customer analytics for direct marketing, site selection, and customer relationship management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Customer Analytics Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the coronavirus and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for customer analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer analytics market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of covid 19 on supply chains and consumption patterns.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:

  • 1) By Solution: Social Media Analytical Tools; Dashboard; Extract Transform Load or Data Management; Web Analytical Tool; Reporting; Voice of Customer (VOC); Analytical Tools
  • 2) By Organization Size: Large Enterprises; Small and Medium-Sized Enterprises (SMEs)
  • 3) By Deployment Mode: On-Premises; Cloud
  • 4) By Application: Brand Management; Campaign Management; Churn Management; Customer Behavioral Analysis; Product Management; Other Applications
  • 5) By End-User: BFSI; Wholesale and Retail; Telecommunication and IT; Utilities; Healthcare; Travel and Hospitality; Others End Users
  • Companies Mentioned: Alphabet Inc.; IBM Corporation; Oracle Corporation; Microsoft Corporation; SAP SE
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Customer Analytics Market Characteristics

3. Customer Analytics Market Trends And Strategies

4. Customer Analytics Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Customer Analytics Market Size and Growth

  • 5.1. Global Customer Analytics Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Customer Analytics Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Customer Analytics Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Customer Analytics Market Segmentation

  • 6.1. Global Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Social Media Analytical Tools
  • Dashboard
  • Extract Transform Load or Data Management
  • Web Analytical Tool
  • Reporting
  • Voice of Customer (VOC)
  • Analytical Tools
  • 6.2. Global Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Large Enterprises
  • Small and Medium-Sized Enterprises (SMEs)
  • 6.3. Global Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • On-Premises
  • Cloud
  • 6.4. Global Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Brand Management
  • Campaign Management
  • Churn Management
  • Customer Behavioral Analysis
  • Product Management
  • Other Applications
  • 6.5. Global Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • BFSI
  • Wholesale and Retail
  • Telecommunication and IT
  • Utilities
  • Healthcare
  • Travel and Hospitality
  • Others End Users

7. Customer Analytics Market Regional And Country Analysis

  • 7.1. Global Customer Analytics Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Customer Analytics Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Customer Analytics Market

  • 8.1. Asia-Pacific Customer Analytics Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Customer Analytics Market

  • 9.1. China Customer Analytics Market Overview
  • 9.2. China Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Customer Analytics Market

  • 10.1. India Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Customer Analytics Market

  • 11.1. Japan Customer Analytics Market Overview
  • 11.2. Japan Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Customer Analytics Market

  • 12.1. Australia Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Customer Analytics Market

  • 13.1. Indonesia Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Customer Analytics Market

  • 14.1. South Korea Customer Analytics Market Overview
  • 14.2. South Korea Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Customer Analytics Market

  • 15.1. Western Europe Customer Analytics Market Overview
  • 15.2. Western Europe Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Customer Analytics Market

  • 16.1. UK Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Customer Analytics Market

  • 17.1. Germany Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Customer Analytics Market

  • 18.1. France Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Customer Analytics Market

  • 19.1. Italy Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Customer Analytics Market

  • 20.1. Spain Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Customer Analytics Market

  • 21.1. Eastern Europe Customer Analytics Market Overview
  • 21.2. Eastern Europe Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Customer Analytics Market

  • 22.1. Russia Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Customer Analytics Market

  • 23.1. North America Customer Analytics Market Overview
  • 23.2. North America Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Customer Analytics Market

  • 24.1. USA Customer Analytics Market Overview
  • 24.2. USA Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Customer Analytics Market

  • 25.1. Canada Customer Analytics Market Overview
  • 25.2. Canada Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Customer Analytics Market

  • 26.1. South America Customer Analytics Market Overview
  • 26.2. South America Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Customer Analytics Market

  • 27.1. Brazil Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Customer Analytics Market

  • 28.1. Middle East Customer Analytics Market Overview
  • 28.2. Middle East Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Customer Analytics Market

  • 29.1. Africa Customer Analytics Market Overview
  • 29.2. Africa Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Customer Analytics Market Competitive Landscape And Company Profiles

  • 30.1. Customer Analytics Market Competitive Landscape
  • 30.2. Customer Analytics Market Company Profiles
    • 30.2.1. Alphabet Inc.
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. IBM Corporation
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Oracle Corporation
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. Microsoft Corporation
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. SAP SE
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Customer Analytics Market Other Major And Innovative Companies

  • 31.1. Salesforce.Com Inc.
  • 31.2. Clarity Insight
  • 31.3. Adobe Systems Inc.
  • 31.4. Bloomberg Inc.
  • 31.5. Pitney Bowes Inc.
  • 31.6. SAS Institute Inc.
  • 31.7. NICE Systems Ltd.
  • 31.8. NGData NV
  • 31.9. Teradata Corp.
  • 31.10. Snowflake Inc.
  • 31.11. Infogain Corporation
  • 31.12. Aledade Inc.
  • 31.13. Neustar Inc.
  • 31.14. Databricks Inc.
  • 31.15. Amplitude Inc.

32. Global Customer Analytics Market Competitive Benchmarking

33. Global Customer Analytics Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Customer Analytics Market

35. Customer Analytics Market Future Outlook and Potential Analysis

  • 35.1 Customer Analytics Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 Customer Analytics Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 Customer Analytics Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer