通信費管理市場の2030年までの予測： タイプ別、展開形態別、企業規模別、エンドユーザー別、地域別の世界分析

Stratistics MRCによると、世界の通信費管理市場は2024年に35億2,000万米ドルを占め、2030年には84億7,000万米ドルに達すると予測され、予測期間中のCAGRは14.7％です。

通信費管理には、組織の通信費を監視、管理、最適化するためのプロセスとツールが含まれます。これには、通信使用量の追跡、請求書の管理、コストの監査、コスト削減機会の特定などが含まれます。TEMは、企業が使用したサービスに対してのみ確実に支払いを行い、ミスを最小限に抑え、プロバイダーとより良い料金を交渉するのに役立ちます。TEMは、通信費と利用パターンを可視化し、より良い意思決定と通信リソースの戦略的計画を可能にします。

世界銀行グループのデータによると、現在世界では成人の3分の2がデジタル決済の送受信を行っており、2021年には新興経済諸国が57％を占めるといいます。

クラウドベースの通信ソリューションの利用拡大

クラウド・サービスは、多様な課金モデル、複数のサービス・プロバイダー、拡張可能なソリューションを導入しているため、コスト管理が複雑になる可能性があります。TEMソリューションは、通信費を追跡、分析、最適化するツールを提供することで、組織がこの複雑さを乗り切るのを支援します。企業がクラウドベースのツールを採用するにつれ、正確な請求、コスト管理、リソース割り当てを確実に行うための効果的なTEMソリューションが必要となり、市場の成長を促進し、包括的な経費管理戦略の必要性を高めています。

データプライバシーに関する懸念

通信費管理におけるデータ・プライバシーの懸念は、請求の詳細や使用パターンといった機密性の高い通信データを扱うことから生じる。不正アクセスやデータ漏洩、個人情報の悪用などのリスクは、プライバシーに関する重大な問題を引き起こします。こうした懸念は、データ保護規制への不適合や潜在的な風評被害への懸念から、企業がTEMソリューションを採用することを躊躇させ、市場成長の妨げとなる可能性があります。

モバイルデバイスとIoTの普及

モバイル機器やIoTソリューションの導入が進むにつれ、企業は通信料金の高額化や複雑化に直面し、効果的な管理のために堅牢なTEMソリューションが必要となります。TEMツールは、これらのデバイスに関連するコストの追跡と最適化を支援し、使用パターンを可視化し、多様な請求構造を管理します。このような包括的なコスト管理と通信リソースの効率的な管理に対するニーズの高まりが、急速に進化する技術環境の中で高度なTEMソリューションに対する需要を後押ししています。

高い導入コスト

通信費管理における高い導入コストは、洗練されたテクノロジー、既存システムとの統合、特定の組織のニーズに合わせたカスタマイズの必要性から生じる。これらのコストには、ソフトウェアの購入、コンサルティング料、トレーニングなどが含まれます。このような金銭的負担は、小規模な組織や予算が限られている組織にとっては、TEMソリューションへの投資を躊躇させる要因になりかねないです。このような導入への消極的な姿勢は、TEMソリューションの普及を制限し、市場全体の普及率を低下させることで、市場の成長を妨げる可能性があります。

COVID-19の影響

COVID-19は、デジタルトランスフォーメーションとリモートワークの動向を加速させることで、通信費管理市場に大きな影響を与えました。リモートワークの急増と通信サービスへの依存度の高まりは通信費の増加につながり、コストを管理・最適化するTEMソリューションの需要を促進しました。パンデミック（世界的大流行）により、通信費の可視化と管理の必要性が浮き彫りになり、増大し複雑化する通信環境の管理におけるTEMの重要性が高まった。

予測期間中、大企業セグメントが最大になる見込み

大企業セグメントは有利な成長を遂げると推定されます。大企業にとってTEMは、膨大な通信費を管理し、リソース利用を最適化するために極めて重要です。こうした企業は、複数のサービスやプロバイダーが存在する複雑な通信環境に直面しており、コストを効果的に追跡、監査、管理するための高度なTEMソリューションが必要とされています。TEMは、より良い料金の交渉、コンプライアンスの徹底、通信費の可視化に役立ち、最終的には大規模事業における財務効率と戦略的意思決定を強化します。

予測期間中にCAGRが最も高くなるのは製造セグメント

予測期間中、CAGRが最も高くなると予測されているのは製造分野です。製造アプリケーションでは、TEMは複雑な生産環境や通信ニーズに関連する通信コストの管理に不可欠です。TEMソリューションは、製造業者が複数の拠点にまたがる費用を追跡・管理し、請求プロセスを合理化し、通信リソースの効率的な利用を確保するのに役立ちます。利用パターンを可視化し、サービス契約を最適化することで、TEMはコスト削減と業務効率化をサポートし、競争の激しい製造業で収益性を維持するために極めて重要です。

最もシェアの高い地域

アジア太平洋地域では、急速なデジタル化、通信費の増加、リモートワークの増加により、通信費管理市場が成長を遂げています。また、同地域の多様な通信インフラやさまざまな規制要件も、カスタマイズされたTEMソリューションの需要を後押ししています。さらに、コストの最適化と通信管理の改善に対するニーズの高まりが、アジア太平洋地域での市場拡大を後押ししています。

CAGRが最も高い地域：

北米では、複雑な通信環境とサービスコスト増加の中でコスト管理の必要性が高まっており、通信費管理市場は堅調です。同市場は技術の進歩と市場の成熟度の高さから恩恵を受けており、AIと自動化の統合に重点が置かれています。さらに、厳しい規制遵守要件とリモートワーク動向の高まりが、この地域における効果的なTEMソリューションの需要をさらに押し上げています。

無料のカスタマイズ提供：

本レポートをご購読のお客様には、以下の無料カスタマイズオプションのいずれかをご利用いただけます：

• 企業プロファイル
  • 追加市場プレイヤーの包括的プロファイリング（3社まで）
  • 主要企業のSWOT分析（3社まで）
• 地域セグメンテーション
  • 顧客の関心に応じた主要国の市場推計・予測・CAGR（注：フィージビリティチェックによる）
• 競合ベンチマーキング
  • 製品ポートフォリオ、地理的プレゼンス、戦略的提携に基づく主要企業のベンチマーキング

目次

第1章 エグゼクティブサマリー

第2章 序文

• 概要
• ステークホルダー
• 調査範囲
• 調査手法
  • データマイニング
  • データ分析
  • データ検証
  • 調査アプローチ
• 調査情報源
  • 1次調査情報源
  • 2次調査情報源
  • 前提条件

第3章 市場動向分析

• 促進要因
• 抑制要因
• 機会
• 脅威
• エンドユーザー分析
• 新興市場
• COVID-19の影響

第4章 ポーターのファイブフォース分析

• 供給企業の交渉力
• 買い手の交渉力
• 代替品の脅威
• 新規参入業者の脅威
• 競争企業間の敵対関係

第5章 世界の通信費管理市場：タイプ別

• 紛争管理
• 請求書管理
• 注文とプロビジョニング管理
• 調達管理
• 使用管理
• その他のタイプ

第6章 世界の通信費管理市場：展開形態別

• オンプレミス
• クラウドベース

第7章 世界の通信費管理市場：企業規模別

• 大企業
• 中小企業

第8章 世界の通信費管理市場：エンドユーザー別

• BFSI（銀行、金融サービス、保険）
• 小売り
• 情報技術と通信
• ヘルスケア
• 製造業
• その他のエンドユーザー

第9章 世界の通信費管理市場：地域別

• 北米
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • ドイツ
  • 英国
  • イタリア
  • フランス
  • スペイン
  • その他欧州
• アジア太平洋
  • 日本
  • 中国
  • インド
  • オーストラリア
  • ニュージーランド
  • 韓国
  • その他アジア太平洋地域
• 南米
  • アルゼンチン
  • ブラジル
  • チリ
  • その他南米
• 中東・アフリカ
  • サウジアラビア
  • アラブ首長国連邦
  • カタール
  • 南アフリカ
  • その他中東とアフリカ

第10章 主な発展

• 契約、パートナーシップ、コラボレーション、合弁事業
• 買収と合併
• 新製品発売
• 事業拡大
• その他の主要戦略

第11章 企業プロファイリング

• Calero
• Tangoe
• Valicom
• Masergy
• NetCentric Technologies
• GEP Worldwide
• MDSL
• Telesoft
• Compliant IA
• Asentinel
• Clearview
• BellTechLogix
• Fuze
• Zycus
• Invoice Insight

List of Tables

• Table 1 Global Telecom Expense Management Market Outlook, By Region (2022-2030) ($MN)
• Table 2 Global Telecom Expense Management Market Outlook, By Type (2022-2030) ($MN)
• Table 3 Global Telecom Expense Management Market Outlook, By Dispute Management (2022-2030) ($MN)
• Table 4 Global Telecom Expense Management Market Outlook, By Invoice Management (2022-2030) ($MN)
• Table 5 Global Telecom Expense Management Market Outlook, By Ordering & Provisioning Management (2022-2030) ($MN)
• Table 6 Global Telecom Expense Management Market Outlook, By Sourcing Management (2022-2030) ($MN)
• Table 7 Global Telecom Expense Management Market Outlook, By Usage Management (2022-2030) ($MN)
• Table 8 Global Telecom Expense Management Market Outlook, By Other Types (2022-2030) ($MN)
• Table 9 Global Telecom Expense Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
• Table 10 Global Telecom Expense Management Market Outlook, By On-premise (2022-2030) ($MN)
• Table 11 Global Telecom Expense Management Market Outlook, By Cloud-based (2022-2030) ($MN)
• Table 12 Global Telecom Expense Management Market Outlook, By Enterprise Size (2022-2030) ($MN)
• Table 13 Global Telecom Expense Management Market Outlook, By Large Enterprises (2022-2030) ($MN)
• Table 14 Global Telecom Expense Management Market Outlook, By Small & Medium-sized Enterprises (SMEs) (2022-2030) ($MN)
• Table 15 Global Telecom Expense Management Market Outlook, By End User (2022-2030) ($MN)
• Table 16 Global Telecom Expense Management Market Outlook, By BFSI (Banking, Financial Services, and Insurance) (2022-2030) ($MN)
• Table 17 Global Telecom Expense Management Market Outlook, By Retail (2022-2030) ($MN)
• Table 18 Global Telecom Expense Management Market Outlook, By Information Technology & Telecommunications (2022-2030) ($MN)
• Table 19 Global Telecom Expense Management Market Outlook, By Healthcare (2022-2030) ($MN)
• Table 20 Global Telecom Expense Management Market Outlook, By Manufacturing (2022-2030) ($MN)
• Table 21 Global Telecom Expense Management Market Outlook, By Other End Users (2022-2030) ($MN)
• Table 22 North America Telecom Expense Management Market Outlook, By Country (2022-2030) ($MN)
• Table 23 North America Telecom Expense Management Market Outlook, By Type (2022-2030) ($MN)
• Table 24 North America Telecom Expense Management Market Outlook, By Dispute Management (2022-2030) ($MN)
• Table 25 North America Telecom Expense Management Market Outlook, By Invoice Management (2022-2030) ($MN)
• Table 26 North America Telecom Expense Management Market Outlook, By Ordering & Provisioning Management (2022-2030) ($MN)
• Table 27 North America Telecom Expense Management Market Outlook, By Sourcing Management (2022-2030) ($MN)
• Table 28 North America Telecom Expense Management Market Outlook, By Usage Management (2022-2030) ($MN)
• Table 29 North America Telecom Expense Management Market Outlook, By Other Types (2022-2030) ($MN)
• Table 30 North America Telecom Expense Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
• Table 31 North America Telecom Expense Management Market Outlook, By On-premise (2022-2030) ($MN)
• Table 32 North America Telecom Expense Management Market Outlook, By Cloud-based (2022-2030) ($MN)
• Table 33 North America Telecom Expense Management Market Outlook, By Enterprise Size (2022-2030) ($MN)
• Table 34 North America Telecom Expense Management Market Outlook, By Large Enterprises (2022-2030) ($MN)
• Table 35 North America Telecom Expense Management Market Outlook, By Small & Medium-sized Enterprises (SMEs) (2022-2030) ($MN)
• Table 36 North America Telecom Expense Management Market Outlook, By End User (2022-2030) ($MN)
• Table 37 North America Telecom Expense Management Market Outlook, By BFSI (Banking, Financial Services, and Insurance) (2022-2030) ($MN)
• Table 38 North America Telecom Expense Management Market Outlook, By Retail (2022-2030) ($MN)
• Table 39 North America Telecom Expense Management Market Outlook, By Information Technology & Telecommunications (2022-2030) ($MN)
• Table 40 North America Telecom Expense Management Market Outlook, By Healthcare (2022-2030) ($MN)
• Table 41 North America Telecom Expense Management Market Outlook, By Manufacturing (2022-2030) ($MN)
• Table 42 North America Telecom Expense Management Market Outlook, By Other End Users (2022-2030) ($MN)
• Table 43 Europe Telecom Expense Management Market Outlook, By Country (2022-2030) ($MN)
• Table 44 Europe Telecom Expense Management Market Outlook, By Type (2022-2030) ($MN)
• Table 45 Europe Telecom Expense Management Market Outlook, By Dispute Management (2022-2030) ($MN)
• Table 46 Europe Telecom Expense Management Market Outlook, By Invoice Management (2022-2030) ($MN)
• Table 47 Europe Telecom Expense Management Market Outlook, By Ordering & Provisioning Management (2022-2030) ($MN)
• Table 48 Europe Telecom Expense Management Market Outlook, By Sourcing Management (2022-2030) ($MN)
• Table 49 Europe Telecom Expense Management Market Outlook, By Usage Management (2022-2030) ($MN)
• Table 50 Europe Telecom Expense Management Market Outlook, By Other Types (2022-2030) ($MN)
• Table 51 Europe Telecom Expense Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
• Table 52 Europe Telecom Expense Management Market Outlook, By On-premise (2022-2030) ($MN)
• Table 53 Europe Telecom Expense Management Market Outlook, By Cloud-based (2022-2030) ($MN)
• Table 54 Europe Telecom Expense Management Market Outlook, By Enterprise Size (2022-2030) ($MN)
• Table 55 Europe Telecom Expense Management Market Outlook, By Large Enterprises (2022-2030) ($MN)
• Table 56 Europe Telecom Expense Management Market Outlook, By Small & Medium-sized Enterprises (SMEs) (2022-2030) ($MN)
• Table 57 Europe Telecom Expense Management Market Outlook, By End User (2022-2030) ($MN)
• Table 58 Europe Telecom Expense Management Market Outlook, By BFSI (Banking, Financial Services, and Insurance) (2022-2030) ($MN)
• Table 59 Europe Telecom Expense Management Market Outlook, By Retail (2022-2030) ($MN)
• Table 60 Europe Telecom Expense Management Market Outlook, By Information Technology & Telecommunications (2022-2030) ($MN)
• Table 61 Europe Telecom Expense Management Market Outlook, By Healthcare (2022-2030) ($MN)
• Table 62 Europe Telecom Expense Management Market Outlook, By Manufacturing (2022-2030) ($MN)
• Table 63 Europe Telecom Expense Management Market Outlook, By Other End Users (2022-2030) ($MN)
• Table 64 Asia Pacific Telecom Expense Management Market Outlook, By Country (2022-2030) ($MN)
• Table 65 Asia Pacific Telecom Expense Management Market Outlook, By Type (2022-2030) ($MN)
• Table 66 Asia Pacific Telecom Expense Management Market Outlook, By Dispute Management (2022-2030) ($MN)
• Table 67 Asia Pacific Telecom Expense Management Market Outlook, By Invoice Management (2022-2030) ($MN)
• Table 68 Asia Pacific Telecom Expense Management Market Outlook, By Ordering & Provisioning Management (2022-2030) ($MN)
• Table 69 Asia Pacific Telecom Expense Management Market Outlook, By Sourcing Management (2022-2030) ($MN)
• Table 70 Asia Pacific Telecom Expense Management Market Outlook, By Usage Management (2022-2030) ($MN)
• Table 71 Asia Pacific Telecom Expense Management Market Outlook, By Other Types (2022-2030) ($MN)
• Table 72 Asia Pacific Telecom Expense Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
• Table 73 Asia Pacific Telecom Expense Management Market Outlook, By On-premise (2022-2030) ($MN)
• Table 74 Asia Pacific Telecom Expense Management Market Outlook, By Cloud-based (2022-2030) ($MN)
• Table 75 Asia Pacific Telecom Expense Management Market Outlook, By Enterprise Size (2022-2030) ($MN)
• Table 76 Asia Pacific Telecom Expense Management Market Outlook, By Large Enterprises (2022-2030) ($MN)
• Table 77 Asia Pacific Telecom Expense Management Market Outlook, By Small & Medium-sized Enterprises (SMEs) (2022-2030) ($MN)
• Table 78 Asia Pacific Telecom Expense Management Market Outlook, By End User (2022-2030) ($MN)
• Table 79 Asia Pacific Telecom Expense Management Market Outlook, By BFSI (Banking, Financial Services, and Insurance) (2022-2030) ($MN)
• Table 80 Asia Pacific Telecom Expense Management Market Outlook, By Retail (2022-2030) ($MN)
• Table 81 Asia Pacific Telecom Expense Management Market Outlook, By Information Technology & Telecommunications (2022-2030) ($MN)
• Table 82 Asia Pacific Telecom Expense Management Market Outlook, By Healthcare (2022-2030) ($MN)
• Table 83 Asia Pacific Telecom Expense Management Market Outlook, By Manufacturing (2022-2030) ($MN)
• Table 84 Asia Pacific Telecom Expense Management Market Outlook, By Other End Users (2022-2030) ($MN)
• Table 85 South America Telecom Expense Management Market Outlook, By Country (2022-2030) ($MN)
• Table 86 South America Telecom Expense Management Market Outlook, By Type (2022-2030) ($MN)
• Table 87 South America Telecom Expense Management Market Outlook, By Dispute Management (2022-2030) ($MN)
• Table 88 South America Telecom Expense Management Market Outlook, By Invoice Management (2022-2030) ($MN)
• Table 89 South America Telecom Expense Management Market Outlook, By Ordering & Provisioning Management (2022-2030) ($MN)
• Table 90 South America Telecom Expense Management Market Outlook, By Sourcing Management (2022-2030) ($MN)
• Table 91 South America Telecom Expense Management Market Outlook, By Usage Management (2022-2030) ($MN)
• Table 92 South America Telecom Expense Management Market Outlook, By Other Types (2022-2030) ($MN)
• Table 93 South America Telecom Expense Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
• Table 94 South America Telecom Expense Management Market Outlook, By On-premise (2022-2030) ($MN)
• Table 95 South America Telecom Expense Management Market Outlook, By Cloud-based (2022-2030) ($MN)
• Table 96 South America Telecom Expense Management Market Outlook, By Enterprise Size (2022-2030) ($MN)
• Table 97 South America Telecom Expense Management Market Outlook, By Large Enterprises (2022-2030) ($MN)
• Table 98 South America Telecom Expense Management Market Outlook, By Small & Medium-sized Enterprises (SMEs) (2022-2030) ($MN)
• Table 99 South America Telecom Expense Management Market Outlook, By End User (2022-2030) ($MN)
• Table 100 South America Telecom Expense Management Market Outlook, By BFSI (Banking, Financial Services, and Insurance) (2022-2030) ($MN)
• Table 101 South America Telecom Expense Management Market Outlook, By Retail (2022-2030) ($MN)
• Table 102 South America Telecom Expense Management Market Outlook, By Information Technology & Telecommunications (2022-2030) ($MN)
• Table 103 South America Telecom Expense Management Market Outlook, By Healthcare (2022-2030) ($MN)
• Table 104 South America Telecom Expense Management Market Outlook, By Manufacturing (2022-2030) ($MN)
• Table 105 South America Telecom Expense Management Market Outlook, By Other End Users (2022-2030) ($MN)
• Table 106 Middle East & Africa Telecom Expense Management Market Outlook, By Country (2022-2030) ($MN)
• Table 107 Middle East & Africa Telecom Expense Management Market Outlook, By Type (2022-2030) ($MN)
• Table 108 Middle East & Africa Telecom Expense Management Market Outlook, By Dispute Management (2022-2030) ($MN)
• Table 109 Middle East & Africa Telecom Expense Management Market Outlook, By Invoice Management (2022-2030) ($MN)
• Table 110 Middle East & Africa Telecom Expense Management Market Outlook, By Ordering & Provisioning Management (2022-2030) ($MN)
• Table 111 Middle East & Africa Telecom Expense Management Market Outlook, By Sourcing Management (2022-2030) ($MN)
• Table 112 Middle East & Africa Telecom Expense Management Market Outlook, By Usage Management (2022-2030) ($MN)
• Table 113 Middle East & Africa Telecom Expense Management Market Outlook, By Other Types (2022-2030) ($MN)
• Table 114 Middle East & Africa Telecom Expense Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
• Table 115 Middle East & Africa Telecom Expense Management Market Outlook, By On-premise (2022-2030) ($MN)
• Table 116 Middle East & Africa Telecom Expense Management Market Outlook, By Cloud-based (2022-2030) ($MN)
• Table 117 Middle East & Africa Telecom Expense Management Market Outlook, By Enterprise Size (2022-2030) ($MN)
• Table 118 Middle East & Africa Telecom Expense Management Market Outlook, By Large Enterprises (2022-2030) ($MN)
• Table 119 Middle East & Africa Telecom Expense Management Market Outlook, By Small & Medium-sized Enterprises (SMEs) (2022-2030) ($MN)
• Table 120 Middle East & Africa Telecom Expense Management Market Outlook, By End User (2022-2030) ($MN)
• Table 121 Middle East & Africa Telecom Expense Management Market Outlook, By BFSI (Banking, Financial Services, and Insurance) (2022-2030) ($MN)
• Table 122 Middle East & Africa Telecom Expense Management Market Outlook, By Retail (2022-2030) ($MN)
• Table 123 Middle East & Africa Telecom Expense Management Market Outlook, By Information Technology & Telecommunications (2022-2030) ($MN)
• Table 124 Middle East & Africa Telecom Expense Management Market Outlook, By Healthcare (2022-2030) ($MN)
• Table 125 Middle East & Africa Telecom Expense Management Market Outlook, By Manufacturing (2022-2030) ($MN)
• Table 126 Middle East & Africa Telecom Expense Management Market Outlook, By Other End Users (2022-2030) ($MN)

According to Stratistics MRC, the Global Telecom Expense Management Market is accounted for $3.52 billion in 2024 and is expected to reach $8.47 billion by 2030 growing at a CAGR of 14.7% during the forecast period. Telecom expense management involves the processes and tools used to monitor, control, and optimize an organization's telecommunications expenses. It includes tracking telecom usage, managing invoices, auditing costs, and identifying cost-saving opportunities. TEM helps businesses ensure they only pay for the services they use, minimize errors, and negotiate better rates with providers. It provides visibility into telecom spend and usage patterns, enabling better decision-making and strategic planning for telecommunications resources.

According to data from The World Bank Group, two-thirds of adults currently send or receive digital payments globally, with developing economies accounting for 57% in 2021.

Market Dynamics:

Driver:

Growing use of cloud-based communication solutions

Cloud services introduce diverse billing models, multiple service providers, and scalable solutions, which can complicate cost management. TEM solutions help organizations navigate this complexity by providing tools to track, analyze, and optimize telecom expenses. As businesses adopt more cloud-based tools, they require effective TEM solutions to ensure accurate billing, cost control, and resource allocation, driving market growth and enhancing the need for comprehensive expense management strategies.

Restraint:

Data privacy concerns

Data privacy concerns in telecom expense management arise from handling sensitive telecom data, such as billing details and usage patterns. The risk of unauthorized access, data breaches, and misuse of personal information raises significant privacy issues. These concerns can hamper market growth by deterring organizations from adopting TEM solutions due to fears of non-compliance with data protection regulations and potential reputational damage.

Opportunity:

Proliferation of mobile devices and IoT

As organizations deploy more mobile devices and IoT solutions, they face higher and more intricate telecom billing, necessitating robust TEM solutions for effective management. TEM tools help track and optimize costs associated with these devices, provide visibility into usage patterns, and manage diverse billing structures. This growing need for comprehensive cost control and efficient management of telecom resources propels demand for advanced TEM solutions in a rapidly evolving technological landscape.

Threat:

High implementation costs

High implementation costs in telecom expense management arise from the need for sophisticated technology, integration with existing systems, and customization to meet specific organizational needs. These costs can include software purchase, consulting fees, and training. Such financial burdens may deter smaller organizations or those with tight budgets from investing in TEM solutions. This reluctance to adopt can hamper market growth by limiting the reach of TEM solutions and slowing the overall adoption rate in the market.

Covid-19 Impact

Covid-19 significantly impacted the telecom expense management market by accelerating digital transformation and remote work trends. The surge in remote work and increased reliance on telecom services led to higher telecom expenses, driving demand for TEM solutions to manage and optimize costs. The pandemic highlighted the need for better visibility and control over telecom expenditures, enhancing the importance of TEM in managing growing and complex telecom environments.

The large enterprises segment is expected to be the largest during the forecast period

The large enterprises segment is estimated to have a lucrative growth. For large enterprises, TEM is crucial for controlling extensive telecom expenses and optimizing resource usage. These organizations face complex telecom environments with multiple services and providers, necessitating sophisticated TEM solutions to track, audit, and manage costs effectively. TEM helps in negotiating better rates, ensuring compliance, and gaining visibility into telecom spending, ultimately enhancing financial efficiency and strategic decision-making in large-scale operations.

The manufacturing segment is expected to have the highest CAGR during the forecast period

The manufacturing segment is anticipated to witness the highest CAGR growth during the forecast period. In manufacturing applications, TEM is vital for managing telecom costs associated with complex production environments and communication needs. TEM solutions help manufacturers track and control expenses across multiple sites, streamline billing processes, and ensure efficient use of telecom resources. By providing visibility into usage patterns and optimizing service contracts, TEM supports cost reduction and operational efficiency, crucial for maintaining profitability in the competitive manufacturing sector.

Region with largest share:

In the Asia-Pacific region, the telecom expense management market is experiencing growth driven by rapid digitalization, increasing telecom expenditures, and the rise of remote work. The region's diverse telecom infrastructure and varying regulatory requirements also boost demand for customized TEM solutions. Further, the growing need for cost optimization and improved telecom management fuels the market's expansion in Asia-Pacific.

Region with highest CAGR:

In North America, the telecom expense management market is robust, driven by the need for cost control amid complex telecom environments and increasing service costs. The market benefits from technological advancements and high market maturity, with a strong focus on integrating AI and automation. Additionally, stringent regulatory compliance requirements and growing remote work trends further drive demand for effective TEM solutions in the region.

Key players in the market

Some of the key players profiled in the Telecom Expense Management Market include Calero, Tangoe, Valicom, Masergy, NetCentric Technologies, GEP Worldwide, MDSL, Telesoft, Compliant IA, Asentinel, Clearview, BellTechLogix, Fuze, Zycus and Invoice Insight.

Key Developments:

In August 2022, Calero-MDSL announced the acquisition of Network Control, a telecom expense and managed mobility services vendor based in Waverly, Iowa. This acquisition continued the acquisitive streak of Calero-MDSL and increased its status as the largest telecom expense management solution in terms of spending under management.

In June 2022, Tangoe unveiled a suite of curated bundles of their full-lifecycle expense management and optimization platform, Tangoe One. The new tiered packages are designed to help mid-size businesses access the Tangoe One platform to simplify, manage, and optimize telecom, mobile, and cloud assets and expenses from one consolidated portal.

Types Covered:

• Dispute Management
• Invoice Management
• Ordering & Provisioning Management
• Sourcing Management
• Usage Management
• Other Types

Deployment Modes Covered:

• On-premise
• Cloud-based

Enterprise Sizes Covered:

• Large Enterprises
• Small & Medium-sized Enterprises (SMEs)

End Users Covered:

• BFSI (Banking, Financial Services, and Insurance)
• Retail
• Information Technology & Telecommunications
• Healthcare
• Manufacturing
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 End User Analysis
• 3.7 Emerging Markets
• 3.8 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Telecom Expense Management Market, By Type

• 5.1 Introduction
• 5.2 Dispute Management
• 5.3 Invoice Management
• 5.4 Ordering & Provisioning Management
• 5.5 Sourcing Management
• 5.6 Usage Management
• 5.7 Other Types

6 Global Telecom Expense Management Market, By Deployment Mode

• 6.1 Introduction
• 6.2 On-premise
• 6.3 Cloud-based

7 Global Telecom Expense Management Market, By Enterprise Size

• 7.1 Introduction
• 7.2 Large Enterprises
• 7.3 Small & Medium-sized Enterprises (SMEs)

8 Global Telecom Expense Management Market, By End User

• 8.1 Introduction
• 8.2 BFSI (Banking, Financial Services, and Insurance)
• 8.3 Retail
• 8.4 Information Technology & Telecommunications
• 8.5 Healthcare
• 8.6 Manufacturing
• 8.7 Other End Users

9 Global Telecom Expense Management Market, By Geography

• 9.1 Introduction
• 9.2 North America
  • 9.2.1 US
  • 9.2.2 Canada
  • 9.2.3 Mexico
• 9.3 Europe
  • 9.3.1 Germany
  • 9.3.2 UK
  • 9.3.3 Italy
  • 9.3.4 France
  • 9.3.5 Spain
  • 9.3.6 Rest of Europe
• 9.4 Asia Pacific
  • 9.4.1 Japan
  • 9.4.2 China
  • 9.4.3 India
  • 9.4.4 Australia
  • 9.4.5 New Zealand
  • 9.4.6 South Korea
  • 9.4.7 Rest of Asia Pacific
• 9.5 South America
  • 9.5.1 Argentina
  • 9.5.2 Brazil
  • 9.5.3 Chile
  • 9.5.4 Rest of South America
• 9.6 Middle East & Africa
  • 9.6.1 Saudi Arabia
  • 9.6.2 UAE
  • 9.6.3 Qatar
  • 9.6.4 South Africa
  • 9.6.5 Rest of Middle East & Africa

10 Key Developments

• 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 10.2 Acquisitions & Mergers
• 10.3 New Product Launch
• 10.4 Expansions
• 10.5 Other Key Strategies

11 Company Profiling

• 11.1 Calero
• 11.2 Tangoe
• 11.3 Valicom
• 11.4 Masergy
• 11.5 NetCentric Technologies
• 11.6 GEP Worldwide
• 11.7 MDSL
• 11.8 Telesoft
• 11.9 Compliant IA
• 11.10 Asentinel
• 11.11 Clearview
• 11.12 BellTechLogix
• 11.13 Fuze
• 11.14 Zycus
• 11.15 Invoice Insight