セルフサービスキオスクの世界市場：タイプ別（屋内、屋外）、製品別（食品・飲料、情報、駐車）、実装別、用途別、エンドユーザー別、地域別分析 - 予測（2028年まで）

世界のセルフサービスキオスクの市場規模は、2021年に133億4,994万米ドルとなり、2028年までには270億2,496万米ドルに達し、予測期間中に10.6%のCAGRで成長すると予測されています。

当レポートでは、世界のセルフサービスキオスク市場について調査分析し、市場動向分析、タイプ別・製品別・コンポーネント別・実装別・用途別・支払い方法別・エンドユーザー別・地域別の市場情報、企業プロファイルを提供しています。

目次

第1章 エグゼクティブサマリー

第2章 序文

第3章 市場動向分析

• 促進要因
• 抑制要因
• 市場機会
• 脅威
• 製品分析
• 用途分析
• エンドユーザー分析
• 新興市場
• COVID-19の影響

第4章 ポーターのファイブフォース分析

第5章 世界のセルフサービスキオスク市場：タイプ別

• 屋内キオスク
• 屋外キオスク

第6章 世界のセルフサービスキオスク市場：製品別

• 電気自動車充電キオスク
• 食品・飲料キオスク
• 駐車キオスク
• 現金自動預払機キオスク
• 自動販売機キオスク
• 情報キオスク

第7章 世界のセルフサービスキオスク市場：コンポーネント別

• ソフトウェア
• ハードウェア
  • プリンター
  • 画面
• サービス
  • 統合・展開
  • 管理サービス

第8章 世界のセルフサービスキオスク市場：実装別

• サービス/トランザクション
• 製品吐出
• 製品プロモーション
• インターネット商取引
• ポイントオブインフォメーション

第9章 世界のセルフサービスキオスク市場：用途別

• 請求書の支払い
• ナビゲーション
• 在庫管理
• 患者インタラクティブ・サービス
• 募集
• チェックイン - チェックアウト
• チケット印刷
• 登録・識別
• 写真
• 予約
• フードオーダリング
• 広告
• 従業員情報

第10章 世界のセルフサービスキオスク市場：支払い方法別

• 非現金支払い
• 現金払い

第11章 世界のセルフサービスキオスク市場：エンドユーザー別

• 医療/ヘルスケア
  • 病院
  • クリニック
• 交通
  • バス停
  • 空港
  • 鉄道駅
• ホスピタリティ・エンターテインメント
  • 観光スポット
  • イベント/展示会
  • 美術館
  • ホテル
  • カジノ
• 小売
  • 倉庫
  • レストラン
  • ショッピングモール
  • 小売店
• 銀行、金融サービス、および保険（BFSI）
• 政府
• 旅行・観光
• 教育
• 公的機関

第12章 世界のセルフサービスキオスク市場：地域別

• 北米
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • ドイツ
  • 英国
  • イタリア
  • フランス
  • スペイン
  • その他
• アジア太平洋
  • 日本
  • 中国
  • インド
  • オーストラリア
  • ニュージーランド
  • 韓国
  • その他
• 南米
  • アルゼンチン
  • ブラジル
  • チリ
  • その他
• 中東・アフリカ
  • サウジアラビア
  • アラブ首長国連邦
  • カタール
  • 南アフリカ
  • その他

第13章 主要な発展

• 契約、パートナーシップ、提携、共同事業
• 買収・合併
• 新製品の発売
• 事業拡張
• その他の重要な戦略

第14章 企業プロファイル

• Advanced Kiosks
• Embross
• Meridian Kiosks
• NCR Corporation
• Aila Technologies, Inc.
• ZEBRA Technologies Corporation
• Source Technologies
• Kiosk Information Systems
• Posiflex Technology Inc.
• VeriFone, Inc.
• Diebold Nixdorf, Inc.

List of Tables

• Table 1 Global Self Service Kiosk Market Outlook, By Region (2020-2028) ($MN)
• Table 2 Global Self Service Kiosk Market Outlook, By Type (2020-2028) ($MN)
• Table 3 Global Self Service Kiosk Market Outlook, By Indoor Kiosk (2020-2028) ($MN)
• Table 4 Global Self Service Kiosk Market Outlook, By Outdoor Kiosk (2020-2028) ($MN)
• Table 5 Global Self Service Kiosk Market Outlook, By Product (2020-2028) ($MN)
• Table 6 Global Self Service Kiosk Market Outlook, By Electric Vehicle Charging Kiosk (2020-2028) ($MN)
• Table 7 Global Self Service Kiosk Market Outlook, By Food & Beverage Kiosk (2020-2028) ($MN)
• Table 8 Global Self Service Kiosk Market Outlook, By Parking Kiosk (2020-2028) ($MN)
• Table 9 Global Self Service Kiosk Market Outlook, By Automated Teller Machines Kiosk (2020-2028) ($MN)
• Table 10 Global Self Service Kiosk Market Outlook, By Vending Kiosk (2020-2028) ($MN)
• Table 11 Global Self Service Kiosk Market Outlook, By Information Kiosk (2020-2028) ($MN)
• Table 12 Global Self Service Kiosk Market Outlook, By Component (2020-2028) ($MN)
• Table 13 Global Self Service Kiosk Market Outlook, By Software (2020-2028) ($MN)
• Table 14 Global Self Service Kiosk Market Outlook, By Hardware (2020-2028) ($MN)
• Table 15 Global Self Service Kiosk Market Outlook, By Printer (2020-2028) ($MN)
• Table 16 Global Self Service Kiosk Market Outlook, By Display (2020-2028) ($MN)
• Table 17 Global Self Service Kiosk Market Outlook, By Services (2020-2028) ($MN)
• Table 18 Global Self Service Kiosk Market Outlook, By Integration and Deployment (2020-2028) ($MN)
• Table 19 Global Self Service Kiosk Market Outlook, By Managed Services (2020-2028) ($MN)
• Table 20 Global Self Service Kiosk Market Outlook, By Implementation (2020-2028) ($MN)
• Table 21 Global Self Service Kiosk Market Outlook, By Service/Transaction (2020-2028) ($MN)
• Table 22 Global Self Service Kiosk Market Outlook, By Product Dispensing (2020-2028) ($MN)
• Table 23 Global Self Service Kiosk Market Outlook, By Product Promotion (2020-2028) ($MN)
• Table 24 Global Self Service Kiosk Market Outlook, By Internet Commerce (2020-2028) ($MN)
• Table 25 Global Self Service Kiosk Market Outlook, By Point-of-Information (2020-2028) ($MN)
• Table 26 Global Self Service Kiosk Market Outlook, By Application (2020-2028) ($MN)
• Table 27 Global Self Service Kiosk Market Outlook, By Bill Payments (2020-2028) ($MN)
• Table 28 Global Self Service Kiosk Market Outlook, By Navigation (2020-2028) ($MN)
• Table 29 Global Self Service Kiosk Market Outlook, By Inventory Management (2020-2028) ($MN)
• Table 30 Global Self Service Kiosk Market Outlook, By Patient Interactive & Service (2020-2028) ($MN)
• Table 31 Global Self Service Kiosk Market Outlook, By Recruitment (2020-2028) ($MN)
• Table 32 Global Self Service Kiosk Market Outlook, By Checkin-Checkout (2020-2028) ($MN)
• Table 33 Global Self Service Kiosk Market Outlook, By Ticket Printing (2020-2028) ($MN)
• Table 34 Global Self Service Kiosk Market Outlook, By Registration and Identification (2020-2028) ($MN)
• Table 35 Global Self Service Kiosk Market Outlook, By Photos (2020-2028) ($MN)
• Table 36 Global Self Service Kiosk Market Outlook, By Reservations (2020-2028) ($MN)
• Table 37 Global Self Service Kiosk Market Outlook, By Food Ordering (2020-2028) ($MN)
• Table 38 Global Self Service Kiosk Market Outlook, By Advertising (2020-2028) ($MN)
• Table 39 Global Self Service Kiosk Market Outlook, By Employee Information (2020-2028) ($MN)
• Table 40 Global Self Service Kiosk Market Outlook, By Payment Method (2020-2028) ($MN)
• Table 41 Global Self Service Kiosk Market Outlook, By Non Cash Payment (2020-2028) ($MN)
• Table 42 Global Self Service Kiosk Market Outlook, By Cash Payment (2020-2028) ($MN)
• Table 43 Global Self Service Kiosk Market Outlook, By End User (2020-2028) ($MN)
• Table 44 Global Self Service Kiosk Market Outlook, By Medical/Healthcare (2020-2028) ($MN)
• Table 45 Global Self Service Kiosk Market Outlook, By Hospital (2020-2028) ($MN)
• Table 46 Global Self Service Kiosk Market Outlook, By Clinics (2020-2028) ($MN)
• Table 47 Global Self Service Kiosk Market Outlook, By Transportation (2020-2028) ($MN)
• Table 48 Global Self Service Kiosk Market Outlook, By Bus Station (2020-2028) ($MN)
• Table 49 Global Self Service Kiosk Market Outlook, By Airport (2020-2028) ($MN)
• Table 50 Global Self Service Kiosk Market Outlook, By Train Station (2020-2028) ($MN)
• Table 51 Global Self Service Kiosk Market Outlook, By Hospitality & Entertainment (2020-2028) ($MN)
• Table 52 Global Self Service Kiosk Market Outlook, By Tourist Spots (2020-2028) ($MN)
• Table 53 Global Self Service Kiosk Market Outlook, By Events/Exhibition (2020-2028) ($MN)
• Table 54 Global Self Service Kiosk Market Outlook, By Museums (2020-2028) ($MN)
• Table 55 Global Self Service Kiosk Market Outlook, By Hotels (2020-2028) ($MN)
• Table 56 Global Self Service Kiosk Market Outlook, By Casino (2020-2028) ($MN)
• Table 57 Global Self Service Kiosk Market Outlook, By Retail (2020-2028) ($MN)
• Table 58 Global Self Service Kiosk Market Outlook, By Warehouses (2020-2028) ($MN)
• Table 59 Global Self Service Kiosk Market Outlook, By Restaurants (2020-2028) ($MN)
• Table 60 Global Self Service Kiosk Market Outlook, By Shopping Mall (2020-2028) ($MN)
• Table 61 Global Self Service Kiosk Market Outlook, By Retail Stores (2020-2028) ($MN)
• Table 62 Global Self Service Kiosk Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2020-2028) ($MN)
• Table 63 Global Self Service Kiosk Market Outlook, By Government (2020-2028) ($MN)
• Table 64 Global Self Service Kiosk Market Outlook, By Travel & Tourism (2020-2028) ($MN)
• Table 65 Global Self Service Kiosk Market Outlook, By Education (2020-2028) ($MN)
• Table 66 Global Self Service Kiosk Market Outlook, By Public Sector (2020-2028) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.

According to Stratistics MRC, the Global Self Service Kiosk Market is accounted for $14,765.03 million in 2022 and is expected to reach $27,024.96 million by 2028 growing at a CAGR of 10.6% during the forecast period. Self-service kiosks are computer devices designed to help people in performing specific tasks and services on their own. They enhance the user experience to make services hassle free and matters of seconds which are of paramount importance to the comfort level of consumers. These interactive kiosks are placed in shops, airports or hospitals to carry streamline operations.

The retailers' increasing focus on meeting emerging customer requirements is further boosting the investments in the development of interactive kiosks throughout the world. Self-service kiosks have seen a rise in the inclusion of technological advancements, which may include intelligent personal assistants and knowledge navigator applications. These technologies are designed to enhance consumer engagement with the kiosk. The annual retail sales turnover of non-specialized kiosks with food, beverages or tobacco predominating decreased in Norway from 2010 to 2020. In 2020, kiosk retailers generated a sales revenue of approximately 3.4 billion Norwegian kroner.

Market Dynamics:

Driver:

Increasing demand from end use industries

The Self-Service Kiosk offer several benefits to service providers such as optimization of the overall cost of businesses by reducing the infrastructure set-up and labor cost. The self-service technologies permit the user to manage a various service independently, without the participation of any representatives. It is deployed to enhance the user experience by offering several hassle free services by emphasizing on the importance to the consumers' comfort level.

Restraint:

High upfront investment

Several businesses are automating the sales process by deploying smart kiosks involving the delivery of large amounts of capital. This involves purchase costs, process costs and costs incurred with the repair of the facilities. The corporations are already facing a serious cash shortage, which means that they are also forced to lay off some of their workers. This is likely to have an effect on businesses in the coming years, with the magnitude of the recession rising on a regular basis and hindering unparalleled economic growth.

Opportunity:

The rising adoption of Internet of Things (IoT)

The rising adoption of Internet of Things (IoT) and other smart connected devices are further adding value to consumers' experience. The smart kiosks are integrated with the world-class technologies such as machine-to-machine communication, cloud, and IoT. Therefore, by leveraging these advanced technologies/ platforms, the Self-Service Kiosk offer cost-effective access to information.

Threat:

Ongoing financial crisis

Several expenses are involved in the implementation and operation of self-service kiosks, such as kiosk software costs, touchscreen, 24*7 technical assistance, software administration, installation and so on. The high construction and repair costs of ATMs, vending machines and kiosks pose a threat to business development in emerging economies.

The retail segment is expected to be the largest during the forecast period

As retail kiosk provides product information and services in order to capture the attention of customers the demand for kiosks for retail applications is increasing. Self-service kiosks at hotels or resorts provide access to onsite dining and room service menus and ordering, salon reservations, local car rental services, all at a touch of a button. This results in increased customer satisfaction by allowing guests to access concierge functions. Moreover, rising smart retail stores deploying retail kiosks is boosting the market growth.

The food ordering segment is expected to have the highest CAGR during the forecast period

Self-ordering kiosks are constantly gaining traction in the transformation of the way orders are delivered in fast-service restaurants with a high footprint. Popular fast-food restaurants such as McDonald's, KFC, and Pizza Hut have already embarked on the most ambitious transition, integrating a range of emerging technology and ground-breaking cashless payment service concepts.

Region with largest share:

Asia Pacific is projected to hold the largest market share due to the growing urbanization and customer preference for customized operations through self-service kiosks are major drivers in the region. Moreover, convenient and contactless payments with growing acceptance in the financial sector are also a major factor for the region's growth in this space. For instance, In April 2019, Vending show and China self-service kiosk organized by UBM Sinoexpo exhibited cutting-edge innovation such as mobile payment equipment, automated solutions, mobile payment equipment, etc.

Region with highest CAGR:

North America is projected to have the highest CAGR owing to the rapid adoption of self service kiosks along with the rising investments in the establishment of retail stores in the region. Further, the rising disposable income of consumers in the region is leading to quick shopping experiences.

Key players in the market:

Some of the key players profiled in the Self Service Kiosk Market include Advanced Kiosks, Embross, Meridian Kiosks, NCR Corporation, Aila Technologies, Inc., ZEBRA Technologies Corporation, Source Technologies, Kiosk Information Systems, Posiflex Technology Inc., VeriFone, Inc. and Diebold Nixdorf, Inc.

Key developments:

In October 2021, Zebra Technologies Corporation acquired antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.

In June 2020: Palmer Digital Group, a division of the Industrial Enclosure Corporation, introduced a temperature screening self-service kiosk to track temperatures before entering any area.

In May 2020, Valyant AI, partnered with KIOSK Information Systems (KIOSK) to create contactless experiences driven by conversational AI across environments in which kiosks are deployed.

Types Covered:

• Indoor Kiosk
• Outdoor Kiosk

Products Covered:

• Electric Vehicle Charging Kiosk
• Food & Beverage Kiosk
• Parking Kiosk
• Automated Teller Machines Kiosk
• Vending Kiosk
• Information Kiosk

Components Covered:

• Software
• Hardware
• Services

Implementations Covered:

• Service/Transaction
• Product Dispensing
• Product Promotion
• Internet Commerce
• Point-of-Information

Applications Covered:

• Bill Payments
• Navigation
• Inventory Management
• Patient Interactive & Service
• Recruitment
• Checkin-Checkout
• Ticket Printing
• Registration and Identification
• Photos
• Reservations
• Food Ordering
• Advertising
• Employee Information

Payment Methods Covered:

• Non Cash Payment
• Cash Payment

End Users Covered:

• Medical/Healthcare
• Transportation
• Hospitality & Entertainment
• Retail
• Banking, Financial Services, and Insurance (BFSI)
• Government
• Travel & Tourism
• Education
• Public Sector

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2020, 2021, 2022, 2025 and 2028
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 Product Analysis
• 3.7 Application Analysis
• 3.8 End User Analysis
• 3.9 Emerging Markets
• 3.10 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Self Service Kiosk Market, By Type

• 5.1 Introduction
• 5.2 Indoor Kiosk
• 5.3 Outdoor Kiosk

6 Global Self Service Kiosk Market, By Product

• 6.1 Introduction
• 6.2 Electric Vehicle Charging Kiosk
• 6.3 Food & Beverage Kiosk
• 6.4 Parking Kiosk
• 6.5 Automated Teller Machines Kiosk
• 6.6 Vending Kiosk
• 6.7 Information Kiosk

7 Global Self Service Kiosk Market, By Component

• 7.1 Introduction
• 7.2 Software
• 7.3 Hardware
  • 7.3.1 Printer
  • 7.3.2 Display
• 7.4 Services
  • 7.4.1 Integration and Deployment
  • 7.4.2 Managed Services

8 Global Self Service Kiosk Market, By Implementation

• 8.1 Introduction
• 8.2 Service/Transaction
• 8.3 Product Dispensing
• 8.4 Product Promotion
• 8.5 Internet Commerce
• 8.6 Point-of-Information

9 Global Self Service Kiosk Market, By Application

• 9.1 Introduction
• 9.2 Bill Payments
• 9.3 Navigation
• 9.4 Inventory Management
• 9.5 Patient Interactive & Service
• 9.6 Recruitment
• 9.7 Checkin-Checkout
• 9.8 Ticket Printing
• 9.9 Registration and Identification
• 9.10 Photos
• 9.11 Reservations
• 9.12 Food Ordering
• 9.13 Advertising
• 9.14 Employee Information

10 Global Self Service Kiosk Market, By Payment Method

• 10.1 Introduction
• 10.2 Non Cash Payment
• 10.3 Cash Payment

11 Global Self Service Kiosk Market, By End User

• 11.1 Introduction
• 11.2 Medical/Healthcare
  • 11.2.1 Hospital
  • 11.2.2 Clinics
• 11.3 Transportation
  • 11.3.1 Bus Station
  • 11.3.2 Airport
  • 11.3.3 Train Station
• 11.4 Hospitality & Entertainment
  • 11.4.1 Tourist Spots
  • 11.4.2 Events/Exhibition
  • 11.4.3 Museums
  • 11.4.4 Hotels
  • 11.4.5 Casino
• 11.5 Retail
  • 11.5.1 Warehouses
  • 11.5.2 Restaurants
  • 11.5.3 Shopping Mall
  • 11.5.4 Retail Stores
• 11.6 Banking, Financial Services, and Insurance (BFSI)
• 11.7 Government
• 11.8 Travel & Tourism
• 11.9 Education
• 11.10 Public Sector

12 Global Self Service Kiosk Market, By Geography

• 12.1 Introduction
• 12.2 North America
  • 12.2.1 US
  • 12.2.2 Canada
  • 12.2.3 Mexico
• 12.3 Europe
  • 12.3.1 Germany
  • 12.3.2 UK
  • 12.3.3 Italy
  • 12.3.4 France
  • 12.3.5 Spain
  • 12.3.6 Rest of Europe
• 12.4 Asia Pacific
  • 12.4.1 Japan
  • 12.4.2 China
  • 12.4.3 India
  • 12.4.4 Australia
  • 12.4.5 New Zealand
  • 12.4.6 South Korea
  • 12.4.7 Rest of Asia Pacific
• 12.5 South America
  • 12.5.1 Argentina
  • 12.5.2 Brazil
  • 12.5.3 Chile
  • 12.5.4 Rest of South America
• 12.6 Middle East & Africa
  • 12.6.1 Saudi Arabia
  • 12.6.2 UAE
  • 12.6.3 Qatar
  • 12.6.4 South Africa
  • 12.6.5 Rest of Middle East & Africa

13 Key Developments

• 13.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 13.2 Acquisitions & Mergers
• 13.3 New Product Launch
• 13.4 Expansions
• 13.5 Other Key Strategies

14 Company Profiling

• 14.1 Advanced Kiosks
• 14.2 Embross
• 14.3 Meridian Kiosks
• 14.4 NCR Corporation
• 14.5 Aila Technologies, Inc.
• 14.6 ZEBRA Technologies Corporation
• 14.7 Source Technologies
• 14.8 Kiosk Information Systems
• 14.9 Posiflex Technology Inc.
• 14.10 VeriFone, Inc.
• 14.11 Diebold Nixdorf, Inc.