ヘルスケアチャットボットの市場規模、シェア、成長分析：コンポーネント別、導入モデル別、用途別、エンドユーザー別、地域別 - 産業予測 2025～2032年

ヘルスケアチャットボットの世界市場規模は、2023年に3億2,522万米ドルと評価され、2024年の3億9,319万米ドルから2032年には17億9,479万米ドルに成長し、予測期間（2025年～2032年）のCAGRは20.9％で成長する見通しです。

ヘルスケア分野では、AI主導のチャットボットに対する需要が急増しており、支払者が潜在顧客と関わる方法に革命をもたらしています。これらのデジタルアシスタントは、問い合わせに効率的に対応し、臨床チームを管理負担から解放し、中核的な責任に集中できるようにします。業務を自動化するテクノロジーへの依存が高まる中、チャットボットは患者エンゲージメントの強化、健康情報の発信、遠隔医療イニシアチブのサポートに不可欠なものとなっています。特に、これらのツールは、プライマリ・ケア医の仕事量を軽減する一方で、個人が自分の健康を管理することを奨励するために作成されています。驚くべきことに、恵まれない背景を持つ患者の約40％が治療を完了していません。この問題への取り組みは、ニューヨークの大手ヘルスケア・プロバイダーであるノースウェル・ヘルスなどに象徴されるように、かつてないほど不可欠なものとなっています。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次と一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の見通し
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と見通し

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーターの分析

主な市場の考察

• 重要成功要因
• 競合の程度
• 主な投資機会
• 市場エコシステム
• 市場の魅力指数（2024年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析
• 技術の進歩
• 特許分析

ヘルスケアチャットボット市場規模：コンポーネント別

• 市場概要
• ソフトウェア
• サービス

ヘルスケアチャットボット市場規模：導入モデル別

• 市場概要
• オンプレミスモデル
• クラウドベースモデル

ヘルスケアチャットボット市場規模：用途別

• 市場概要
• 症状の確認と投薬支援
• 予約スケジュールと医療ガイダンス

ヘルスケアチャットボット市場規模：エンドユーザー別

• 市場概要
• 患者
• ヘルスケア提供者
• 保険会社
• その他のエンドユーザー

ヘルスケアチャットボット市場規模

• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • イタリア
  • その他欧州地域
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2024年）
• 主な市場企業が採用した戦略
• 最近の市場動向
• 企業の市場シェア分析（2024年）
• 主要企業の企業プロファイル
  • 企業の詳細
  • 製品ポートフォリオ分析
  • 企業のセグメント別シェア分析
  • 収益の前年比比較（2022～2024年）

主要企業プロファイル

• Babylon Health（United Kingdom）
• HealthTap Inc.（United States）
• Ada Health GmbH（Germany）
• Infermedica（Poland）
• MD Limited（United Kingdom）
• Woebot Labs, Inc.（United States）
• GYANT（United States）
• Sensely, Inc.（United States）
• Baidu Inc.（China）
• Buoy Health, Inc.（United States）
• HealthJoy（United States）
• Your.MD（United Kingdom）
• Lifelink Systems（United States）
• Panda Health（United States）
• GYANT.Com Inc.（United States）
• Ada Digital Health Ltd.（United Kingdom）
• Babylon Healthcare Service Limited（United Kingdom）
• Buoy Health Inc.（United States）
• GYANT.Com Inc.（United States）
• Infermedica Sp. z o.o.（Poland）

結論と提言

Global Healthcare Chatbots Market size was valued at USD 325.22 million in 2023 and is poised to grow from USD 393.19 million in 2024 to USD 1794.79 million by 2032, growing at a CAGR of 20.9% during the forecast period (2025-2032).

The healthcare sector is witnessing a burgeoning demand for AI-driven chatbots, which are revolutionizing the way payers engage with potential clients. These digital assistants efficiently address inquiries, relieving clinical teams from administrative burdens and enabling them to focus on core responsibilities. With increasing reliance on technology to automate operations, chatbots have become essential for enhancing patient engagement, disseminating health information, and supporting telemedicine initiatives. Notably, these tools have been created to alleviate the workload for primary care physicians while encouraging individuals to take charge of their health. Alarmingly, around 40% of patients from underprivileged backgrounds do not complete treatment; addressing this issue has never been more vital, epitomized by entities like Northwell Health, a leading healthcare provider in New York.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Healthcare Chatbots market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Healthcare Chatbots Market Segments Analysis

Global Healthcare Chatbots Market is segmented by Component, Deployment Model, Application, End User and region. Based on Component, the market is segmented into Software and Services. Based on Deployment Model, the market is segmented into On-premise Model and Cloud-based Model. Based on Application, the market is segmented into Symptom Checking & Medication Assistance and Appointment Scheduling & Medical Guidance. Based on End User, the market is segmented into Patients, Healthcare Providers, Insurance Companies and Other End Users. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Healthcare Chatbots Market

The expansion of the global healthcare chatbots market is primarily fueled by the rising demand for remote patient monitoring and telehealth solutions. This trend is rooted in a patient-centric and technology-driven evolution within the healthcare sector. Additionally, the global surge in chronic diseases, coupled with an aging population, has heightened the need for ongoing health condition management and monitoring beyond conventional in-person healthcare methods. As patients seek more convenient and efficient ways to engage with healthcare services, the adoption of chatbots becomes increasingly vital in addressing these evolving healthcare demands.

Restraints in the Global Healthcare Chatbots Market

The global healthcare chatbots market faces several significant restraints, primarily revolving around data security concerns. While data is crucial for enhancing the personalized experience of patients, it also makes these chatbots vulnerable to various threats, including malware attacks, distributed denial-of-service (DDoS) attacks, and risks stemming from inadequate coding practices and security measures. Despite advancements in technology, apprehensions regarding data privacy continue to create skepticism among consumers, ultimately impeding the widespread adoption of chatbots within the healthcare sector. Consequently, such issues are contributing to a slowdown in the growth of the global healthcare chatbots market.

Market Trends of the Global Healthcare Chatbots Market

The global healthcare chatbots market is witnessing significant growth driven by the integration of digital technology in healthcare. As more healthcare providers transition to online services, the demand for efficient patient engagement tools is rising, positioning chatbots as key assets in enhancing customer interactions and operational efficiency. These AI-driven solutions offer a user-friendly interface, enabling patients to access health information and receive personalized recommendations easily. This technological advancement not only improves patient experiences but also streamlines healthcare operations, creating a favorable environment for the expansion of the chatbot market as healthcare systems increasingly seek innovative ways to meet evolving patient needs.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technological Advancement
• Patent Analysis

Global Healthcare Chatbots Market Size by Component & CAGR (2025-2032)

• Market Overview
• Software
• Services

Global Healthcare Chatbots Market Size by Deployment Model & CAGR (2025-2032)

• Market Overview
• On-premise Model
• Cloud-based Model

Global Healthcare Chatbots Market Size by Application & CAGR (2025-2032)

• Market Overview
• Symptom Checking & Medication Assistance
• Appointment Scheduling & Medical Guidance

Global Healthcare Chatbots Market Size by End User & CAGR (2025-2032)

• Market Overview
• Patients
• Healthcare Providers
• Insurance Companies
• Other End Users

Global Healthcare Chatbots Market Size & CAGR (2025-2032)

• North America (Component, Deployment Model, Application, End User)
  • US
  • Canada
• Europe (Component, Deployment Model, Application, End User)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Deployment Model, Application, End User)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Deployment Model, Application, End User)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Deployment Model, Application, End User)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• Babylon Health (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HealthTap Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ada Health GmbH (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infermedica (Poland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• MD Limited (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Woebot Labs, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GYANT (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sensely, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Baidu Inc. (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Buoy Health, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HealthJoy (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Your.MD (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lifelink Systems (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Panda Health (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GYANT.Com Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ada Digital Health Ltd. (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Babylon Healthcare Service Limited (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Buoy Health Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GYANT.Com Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infermedica Sp. z o.o. (Poland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations