ITサービスアウトソーシング市場：成長、将来展望、競合分析、2024年～2032年

ITサービスアウトソーシング市場は、ビジネス成果のためのIT対応ビジネス・プロセス、アプリケーションサービス、インフラソリューションを効果的に提供するために、外部のサービスプロバイダーを雇用する慣行を包含しています。この市場には、ソフトウェア開発、ウェブ開発、アプリケーションサポートメンテナンス、ヘルプデスクサービス、データベース管理など、幅広いサービスが含まれるが、これらに限定されるものではないです。ITサービスアウトソーシング市場は、2024年から2032年にかけてCAGR 8.2％で成長すると推定されます。

テクノロジーが急速に進化し、ますます複雑化する時代において、多くの企業はITの最新動向や要件に対応することに困難を感じています。ITサービスアウトソーシングにより、企業は専門プロバイダーの専門知識と技術力を活用しながら、中核業務に集中することができます。このアプローチは、コストとリソースの最適化に役立つだけでなく、最新のテクノロジーや熟練した専門知識を利用することも可能にします。ITサービスアウトソーシング市場の成長は、いくつかの要因によってもたらされます。その中でも重要なのは、変化する市場力学に対応し、柔軟かつ効率的に事業を拡大したいという企業のニーズです。ITサービスアウトソーシングすることで、企業は社内チームの規模拡大に伴うコストや複雑さを伴うことなく、必要に応じてIT能力を調整することができます。さらに、サイバーセキュリティの脅威が高度化するにつれ、ITサービス・プロバイダーが提供するこうしたリスクの管理と軽減に関する専門知識は、ますます貴重なものとなっています。さらに、各業界でデジタルトランスフォーメーションが進む動向は、企業がシステムやプロセスの近代化を目指す中、ITサービスアウトソーシングの需要を促進しています。また、事業運営の世界化によって、さまざまなタイムゾーンや言語でのITサポートが必要となることも、この市場に影響を与えています。

本レポートでお答えする主な質問

ITサービスアウトソーシング市場の成長に影響を与える主なミクロおよびマクロ環境要因は何か？

現在および予測期間中の製品セグメントと地域に関する主な投資ポケットは？

2032年までの推定推計・市場予測

予測期間中にCAGRが最も速いセグメントは？

市場シェアの大きいセグメントとその理由は？

中低所得国はITサービスアウトソーシング市場に投資しているか？

ITサービスアウトソーシング市場で最大の地域市場はどこか？

アジア太平洋、ラテンアメリカ、中東・アフリカなどの新興市場における市場動向と力学は？

ITサービスアウトソーシング市場の成長を促進する主要動向は？

世界のITサービスアウトソーシング市場で存在感を高めるための主要な競合企業とその主要戦略とは？

目次

第1章 序文

• レポート内容
  • レポートの目的
  • 対象者
  • 主な提供
• 市場セグメンテーション
• 調査手法
  • フェーズⅠ-二次調査
  • フェーズⅡ-一次調査
  • フェーズⅢ-有識者レビュー
  • 前提条件
  • 採用したアプローチ

第2章 エグゼクティブサマリー

第3章 ITサービスアウトソーシング市場：競合分析

• 主要ベンダーの市場ポジショニング
• ベンダーが採用した戦略
• 主要な産業戦略
• ティア分析：2023 vs 2032

第4章 ITサービスアウトソーシング市場：マクロ分析と市場力学

• イントロダクション
• 世界のITサービスアウトソーシング市場金額 2022-2032
• 市場力学
  • 市場促進要因
  • 市場抑制要因
  • 主な課題
  • 主な機会
• 促進要因と抑制要因の影響分析
• シーソー分析
• ポーターのファイブフォースモデル
  • サプライヤーパワー
  • バイヤーパワー
  • 代替品の脅威
  • 新規参入業者の脅威
  • 競争企業間の敵対関係
• PESTEL分析
  • 政治情勢
  • 経済情勢
  • テクノロジーの情勢
  • 法的な情勢
  • 社会情勢

第5章 ITサービスアウトソーシング市場：サービス別 2022-2032

• 市場概要
• 成長・収益分析：2023 vs 2032
• 市場セグメンテーション
  • アプリケーションサービス
  • 新興技術サービス
  • データセンター運用
  • ヘルプデスクサービス
  • インフラストラクチャ容量サービス
  • マネージドセキュリティオペレーション
  • ネットワーク運用
  • その他

第6章 ITサービスアウトソーシング市場：場所別 2022-2032

• 市場概要
• 成長・収益分析：2023 vs 2032
• 市場セグメンテーション
  • オンショア
  • オフショア

第7章 ITサービスアウトソーシング市場：最終用途別 2022-2032

• 市場概要
• 成長・収益分析：2023 vs 2032
• 市場セグメンテーション
  • 航空宇宙および防衛
  • BFSI
  • ヘルスケア
  • 小売・eコマース
  • 通信・メディア
  • その他

第8章 北米のITサービスアウトソーシング市場 2022-2032

• 市場概要
• ITサービスアウトソーシング市場：サービス別 2022-2032
• ITサービスアウトソーシング市場：場所別 2022-2032
• ITサービスアウトソーシング市場：最終用途別 2022-2032
• ITサービスアウトソーシング市場：地域別 2022-2032
  • 北米
    • 米国
    • カナダ
    • その他北米地域

第9章 英国と欧州連合のITサービスアウトソーシング市場 2022-2032

• 市場概要
• ITサービスアウトソーシング市場：サービス別 2022-2032
• ITサービスアウトソーシング市場：場所別 2022-2032
• ITサービスアウトソーシング市場：最終用途別 2022-2032
• ITサービスアウトソーシング市場：地域別 2022-2032
  • 英国と欧州連合
    • 英国
    • ドイツ
    • スペイン
    • イタリア
    • フランス
    • その他欧州地域

第10章 アジア太平洋のITサービスアウトソーシング市場 2022-2032

• 市場概要
• ITサービスアウトソーシング市場：サービス別 2022-2032
• ITサービスアウトソーシング市場：場所別 2022-2032
• ITサービスアウトソーシング市場：最終用途別 2022-2032
• ITサービスアウトソーシング市場：地域別 2022-2032
  • アジア太平洋地域
    • 中国
    • 日本
    • インド
    • オーストラリア
    • 韓国
    • その他アジア太平洋地域

第11章 ラテンアメリカのITサービスアウトソーシング市場 2022-2032

• 市場概要
• ITサービスアウトソーシング市場：サービス別 2022-2032
• ITサービスアウトソーシング市場：場所別 2022-2032
• ITサービスアウトソーシング市場：最終用途別 2022-2032
• ITサービスアウトソーシング市場：地域別 2022-2032
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他ラテンアメリカ地域

第12章 中東・アフリカのITサービスアウトソーシング市場 2022-2032

• 市場概要
• ITサービスアウトソーシング市場：サービス別 2022-2032
• ITサービスアウトソーシング市場：場所別 2022-2032
• ITサービスアウトソーシング市場：最終用途別 2022-2032
• ITサービスアウトソーシング市場：地域別 2022-2032
  • 中東・アフリカ
    • GCC
    • アフリカ
    • その他中東・アフリカ地域

第13章 企業プロファイル

• Accenture
• IBM
• Fujitsu
• Hewlett Packard Enterprise Development LP
• SAP SE
• Capgemini
• Cognizant
• Infosys Limited
• NTT Data Corporation
• Oracle
• その他の主要企業

List of Tables

• TABLE 1 Global IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 2 Global IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 3 Global IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 4 North America IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 5 North America IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 6 North America IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 7 U.S. IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 8 U.S. IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 9 U.S. IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 10 Canada IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 11 Canada IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 12 Canada IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 13 Rest of North America IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 14 Rest of North America IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 15 Rest of North America IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 16 UK and European Union IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 17 UK and European Union IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 18 UK and European Union IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 19 UK IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 20 UK IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 21 UK IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 22 Germany IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 23 Germany IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 24 Germany IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 25 Spain IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 26 Spain IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 27 Spain IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 28 Italy IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 29 Italy IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 30 Italy IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 31 France IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 32 France IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 33 France IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 34 Rest of Europe IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 35 Rest of Europe IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 36 Rest of Europe IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 37 Asia IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 38 Asia IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 39 Asia IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 40 China IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 41 China IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 42 China IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 43 Japan IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 44 Japan IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 45 Japan IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 46 India IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 47 India IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 48 India IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 49 Australia IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 50 Australia IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 51 Australia IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 52 South Korea IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 53 South Korea IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 54 South Korea IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 55 Latin America IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 56 Latin America IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 57 Latin America IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 58 Brazil IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 59 Brazil IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 60 Brazil IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 61 Mexico IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 62 Mexico IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 63 Mexico IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 64 Rest of Latin America IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 65 Rest of Latin America IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 66 Rest of Latin America IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 67 Middle East and Africa IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 68 Middle East and Africa IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 69 Middle East and Africa IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 70 GCC IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 71 GCC IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 72 GCC IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 73 Africa IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 74 Africa IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 75 Africa IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)
• TABLE 76 Rest of Middle East and Africa IT Services Outsourcing Market By Service, 2022-2032, USD (Million)
• TABLE 77 Rest of Middle East and Africa IT Services Outsourcing Market By Location, 2022-2032, USD (Million)
• TABLE 78 Rest of Middle East and Africa IT Services Outsourcing Market By End-Use, 2022-2032, USD (Million)

List of Figures

• FIG. 1 Global IT Services Outsourcing Market: Market Coverage
• FIG. 2 Research Methodology and Data Sources
• FIG. 3 Market Size Estimation - Top Down & Bottom-Up Approach
• FIG. 4 Global IT Services Outsourcing Market: Quality Assurance
• FIG. 5 Global IT Services Outsourcing Market, By Service, 2023
• FIG. 6 Global IT Services Outsourcing Market, By Location, 2023
• FIG. 7 Global IT Services Outsourcing Market, By End-Use, 2023
• FIG. 8 Global IT Services Outsourcing Market, By Geography, 2023
• FIG. 9 Market Geographical Opportunity Matrix - Global IT Services Outsourcing Market, 2023

FIG. 10Market Positioning of Key IT Services Outsourcing Market Players, 2023

FIG. 11Global IT Services Outsourcing Market - Tier Analysis - Percentage of Revenues by Tier Level, 2023 Versus 2032

• FIG. 12 Global IT Services Outsourcing Market, By Service, 2023 Vs 2032, %
• FIG. 13 Global IT Services Outsourcing Market, By Location, 2023 Vs 2032, %
• FIG. 14 Global IT Services Outsourcing Market, By End-Use, 2023 Vs 2032, %
• FIG. 15 U.S. IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 16 Canada IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 17 Rest of North America IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 18 UK IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 19 Germany IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 20 Spain IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 21 Italy IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 22 France IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 23 Rest of Europe IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 24 China IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 25 Japan IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 26 India IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 27 Australia IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 28 South Korea IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 29 Rest of Asia IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 30 Brazil IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 31 Mexico IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 32 Rest of Latin America IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 33 GCC IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 34 Africa IT Services Outsourcing Market (US$ Million), 2022 - 2032
• FIG. 35 Rest of Middle East and Africa IT Services Outsourcing Market (US$ Million), 2022 - 2032

The IT services outsourcing market encompasses the practice of hiring external service providers to effectively deliver IT-enabled business processes, application services, and infrastructure solutions for business outcomes. This market covers a wide range of services, including but not limited to software development, web development, application support and maintenance, help desk services, and database management. The IT services outsourcing market is estimated to grow at a CAGR of 8.2% from 2024 to 2032.

In an era where technology is rapidly evolving and becoming increasingly complex, many companies find it challenging to keep up with the latest trends and requirements in IT. Outsourcing IT services allows businesses to focus on their core operations while leveraging the expertise and technological capabilities of specialized providers. This approach not only helps in optimizing costs and resources but also enables access to the latest technologies and skilled expertise. The growth of the IT services outsourcing market is driven by several factors. Key among these is the need for businesses to scale operations flexibly and efficiently in response to changing market dynamics. By outsourcing IT services, companies can adjust their IT capabilities as needed without the costs and complexities associated with scaling an in-house team. Additionally, as cybersecurity threats become more sophisticated, the expertise offered by IT service providers in managing and mitigating these risks is increasingly valuable. Moreover, the trend towards digital transformation across industries fuels the demand for outsourced IT services, as companies seek to modernize their systems and processes. The market is also influenced by the globalization of business operations, leading to a need for IT support in various time zones and languages.

Market Segmentation

Rapid Technological Advancements and Digital Transformation

A primary driver of the IT services outsourcing market is the rapid advancement in technology and the widespread adoption of digital transformation initiatives across industries. Businesses are increasingly recognizing the need to integrate advanced technologies such as artificial intelligence, cloud computing, big data analytics, and the Internet of Things (IoT) into their operations to remain competitive. However, keeping pace with these technological advancements requires specialized knowledge and skills that many organizations lack internally. As a result, there is a growing reliance on external IT service providers who have the expertise and resources to implement and manage these technologies. This trend is evident in the rising number of partnerships between businesses and IT outsourcing firms, aimed at developing cutting-edge solutions and driving innovation. Outsourcing IT services enables companies to access a global talent pool, stay ahead of technology curves, and rapidly deploy new technologies, thereby fueling market growth.

Expanding Demand in Emerging Economies

An opportunity within the IT services outsourcing market is the expanding demand in emerging economies. Countries like India, China, and Brazil are experiencing rapid economic growth, leading to an increased need for IT services in sectors such as banking, healthcare, and retail. These markets present vast opportunities for IT service providers to expand their operations. The growing IT infrastructure, favorable government policies, and increasing digital literacy in these regions are catalysts for this demand. Outsourcing firms are focusing on these emerging markets to tap into new customer bases and leverage the cost advantages associated with operating in these regions.

Data Security and Privacy Concerns

One of the major restraints in the IT services outsourcing market is the concern over data security and privacy. As businesses entrust sensitive information to third-party service providers, there are inherent risks related to data breaches and cyberattacks. This concern is amplified by the increasing number of high-profile cyber incidents and stringent data protection regulations like the GDPR. Companies are often hesitant to outsource IT services due to the fear of compromising data security, which can lead to significant financial and reputational damage. Addressing these concerns requires IT service providers to invest in robust security measures and demonstrate compliance with international data protection standards, which can be challenging and costly.

Managing Client Expectations and Service Quality

A significant challenge in the IT services outsourcing market is managing client expectations and maintaining high service quality. As the market becomes more competitive, clients increasingly expect top-notch services, tailored solutions, and rapid response times. Meeting these expectations while managing costs and maintaining profitability is a delicate balance. Outsourcing firms must navigate cultural differences, communication barriers, and time zone challenges to ensure seamless service delivery. Additionally, there's a constant need to upskill and train the workforce to keep up with evolving technologies and industry best practices. This scenario demands continuous improvement in service offerings, workforce training, and customer relationship management to ensure client satisfaction and sustain long-term business relationships.

Market Segmentation by Service

In the market segmentation by Service (Application Services, Emerging Technology Services, Data Center Operations, Helpdesk Services, Infrastructure Capacity Services, Managed Security Operations, Network Operations, Others), different segments of the IT services outsourcing market exhibit distinct growth and revenue characteristics. Application Services currently hold the highest share in terms of revenue, largely due to the constant need for businesses to update and maintain their software applications, integrate new applications, and ensure seamless operations. This segment's dominance is fueled by the widespread use of enterprise software solutions across various industries. On the other hand, Emerging Technology Services are experiencing the highest Compound Annual Growth Rate (CAGR). This rapid growth is driven by the increasing adoption of technologies like artificial intelligence, cloud computing, and big data analytics in business operations. As companies strive to stay competitive by leveraging these technologies, the demand for specialized services in managing and implementing them is surging. Other segments like Managed Security Operations and Network Operations also play significant roles, responding to the growing need for robust cybersecurity measures and efficient network management in an increasingly connected world.

Market Segmentation by End-Use

Regarding market segmentation by End-Use (Aerospace & Defense, BFSI, Healthcare, Retail & E-commerce, Telecom & Media, Others), the BFSI (Banking, Financial Services, and Insurance) sector generates the highest revenue. This sector's reliance on IT services is driven by the need for secure, efficient, and reliable IT infrastructure to handle vast amounts of sensitive financial data, comply with regulatory requirements, and provide customer services. Meanwhile, the Healthcare sector is witnessing the highest CAGR, propelled by digital transformation in healthcare services, the increasing use of telemedicine, and the need for managing large volumes of patient data and healthcare systems. The demand for IT services outsourcing in healthcare is further accelerated by the sector's growing emphasis on data security, patient privacy, and the integration of emerging technologies in medical practices. Other sectors like Retail & E-commerce, Telecom & Media, and Aerospace & Defense also contribute significantly to the market, each driven by their specific IT requirements and the ongoing digitalization of operations. The diversity of end-use applications underscores the extensive reach and necessity of IT services outsourcing across various domains of the global economy.

Regional Insights

In the geographic segmentation of the IT services outsourcing market, diverse trends are observed across different regions, with North America historically leading in terms of revenue as of 2023. This leadership can be attributed to the region's robust IT infrastructure, the presence of a large number of enterprises with significant IT budgets, and the early adoption of digital transformation strategies. Additionally, North America is home to some of the world's leading IT service providers, which has contributed to its high market share. In contrast, the Asia-Pacific region is experiencing the highest Compound Annual Growth Rate (CAGR). This growth is driven by the increasing digitalization of businesses, government initiatives promoting IT infrastructure, and the growing availability of skilled IT professionals in countries like India and China. The region's cost-competitive landscape also makes it an attractive destination for outsourcing IT services.

Competitive Trends

In terms of competitive trends and key players, as of 2023, the market was dominated by major players such as Accenture, IBM, Infosys, TCS, Wipro, Fujitsu, Hewlett Packard Enterprise Development LP, SAP SE, Capgemini, Cognizant, NTT Data Corporation, and Oracle. These companies, with their global presence, extensive service portfolios, and significant investments in emerging technologies, had a substantial hold on the market. Their strategies primarily revolved around expanding their service offerings, focusing on emerging technologies like cloud computing, AI, and cybersecurity, and forming strategic partnerships and acquisitions to enhance their capabilities. For the forecast period from 2024 to 2032, these companies are expected to continue focusing on innovation and expanding their global footprint. The market is also anticipated to see a rise in competition from mid-sized players and new entrants, particularly from the Asia-Pacific region, who are expected to bring in fresh perspectives and competitive pricing strategies. Furthermore, there will likely be an increased focus on offering specialized services tailored to specific industries and leveraging new business models like cloud-based services and as-a-service offerings. These dynamics are set to drive growth and transformation in the IT services outsourcing market, addressing the evolving IT needs of businesses globally.

Historical & Forecast Period

This study report represents an analysis of each segment from 2022 to 2032 considering 2023 as the base year. Compounded Annual Growth Rate (CAGR) for each of the respective segments estimated for the forecast period of 2024 to 2032.

The current report comprises quantitative market estimations for each micro market for every geographical region and qualitative market analysis such as micro and macro environment analysis, market trends, competitive intelligence, segment analysis, porters five force model, top winning strategies, top investment markets, emerging trends & technological analysis, case studies, strategic conclusions and recommendations and other key market insights.

Research Methodology

The complete research study was conducted in three phases, namely: secondary research, primary research, and expert panel review. The key data points that enable the estimation of IT Services Outsourcing market are as follows:

Research and development budgets of manufacturers and government spending

Revenues of key companies in the market segment

Number of end users & consumption volume, price, and value.

Geographical revenues generated by countries considered in the report

Micro and macro environment factors that are currently influencing the IT Services Outsourcing market and their expected impact during the forecast period.

Market forecast was performed through proprietary software that analyzes various qualitative and quantitative factors. Growth rate and CAGR were estimated through intensive secondary and primary research. Data triangulation across various data points provides accuracy across various analyzed market segments in the report. Application of both top-down and bottom-up approach for validation of market estimation assures logical, methodical, and mathematical consistency of the quantitative data.

Market Segmentation

Service

• Application Services
• Emerging Technology Services
• Data Center Operations
• Helpdesk Services
• Infrastructure Capacity Services
• Managed Security Operations
• Network Operations
• Others

Location

• On-shore
• Off-shore

End-Use

• Aerospace & Defense
• BFSI
• Healthcare
• Retail & E-commerce
• Telecom & Media
• Others

Region Segment (2022-2032; US$ Million)

North America

U.S.

Canada

Rest of North America

UK and European Union

UK

Germany

Spain

Italy

France

Rest of Europe

Asia Pacific

China

Japan

India

Australia

South Korea

Rest of Asia Pacific

Latin America

Brazil

Mexico

Rest of Latin America

Middle East and Africa

GCC

Africa

Rest of Middle East and Africa

Key questions answered in this report

What are the key micro and macro environmental factors that are impacting the growth of IT Services Outsourcing market?

What are the key investment pockets concerning product segments and geographies currently and during the forecast period?

Estimated forecast and market projections up to 2032.

Which segment accounts for the fastest CAGR during the forecast period?

Which market segment holds a larger market share and why?

Are low and middle-income economies investing in the IT Services Outsourcing market?

Which is the largest regional market for IT Services Outsourcing market?

What are the market trends and dynamics in emerging markets such as Asia Pacific, Latin America, and Middle East & Africa?

Which are the key trends driving IT Services Outsourcing market growth?

Who are the key competitors and what are their key strategies to enhance their market presence in the IT Services Outsourcing market worldwide?

Table of Contents

1. Preface

• 1.1. Report Description
  • 1.1.1. Purpose of the Report
  • 1.1.2. Target Audience
  • 1.1.3. Key Offerings
• 1.2. Market Segmentation
• 1.3. Research Methodology
  • 1.3.1. Phase I - Secondary Research
  • 1.3.2. Phase II - Primary Research
  • 1.3.3. Phase III - Expert Panel Review
  • 1.3.4. Assumptions
  • 1.3.5. Approach Adopted

2. Executive Summary

• 2.1. Market Snapshot: Global IT Services Outsourcing Market
• 2.2. Global IT Services Outsourcing Market, By Service, 2023 (US$ Million)
• 2.3. Global IT Services Outsourcing Market, By Location, 2023 (US$ Million)
• 2.4. Global IT Services Outsourcing Market, By End-Use, 2023 (US$ Million)
• 2.5. Global IT Services Outsourcing Market, By Geography, 2023 (US$ Million)
• 2.6. Attractive Investment Proposition by Geography, 2023

3. IT Services Outsourcing Market: Competitive Analysis

• 3.1. Market Positioning of Key IT Services Outsourcing Market Vendors
• 3.2. Strategies Adopted by IT Services Outsourcing Market Vendors
• 3.3. Key Industry Strategies
• 3.4. Tier Analysis 2023 Versus 2032

4. IT Services Outsourcing Market: Macro Analysis & Market Dynamics

• 4.1. Introduction
• 4.2. Global IT Services Outsourcing Market Value, 2022 - 2032, (US$ Million)
• 4.3. Market Dynamics
  • 4.3.1. Market Drivers
  • 4.3.2. Market Restraints
  • 4.3.3. Key Challenges
  • 4.3.4. Key Opportunities
• 4.4. Impact Analysis of Drivers and Restraints
• 4.5. See-Saw Analysis
• 4.6. Porter's Five Force Model
  • 4.6.1. Supplier Power
  • 4.6.2. Buyer Power
  • 4.6.3. Threat Of Substitutes
  • 4.6.4. Threat Of New Entrants
  • 4.6.5. Competitive Rivalry
• 4.7. PESTEL Analysis
  • 4.7.1. Political Landscape
  • 4.7.2. Economic Landscape
  • 4.7.3. Technology Landscape
  • 4.7.4. Legal Landscape
  • 4.7.5. Social Landscape

5. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)

• 5.1. Market Overview
• 5.2. Growth & Revenue Analysis: 2023 Versus 2032
• 5.3. Market Segmentation
  • 5.3.1. Application Services
  • 5.3.2. Emerging Technology Services
  • 5.3.3. Data Center Operations
  • 5.3.4. Helpdesk Services
  • 5.3.5. Infrastructure Capacity Services
  • 5.3.6. Managed Security Operations
  • 5.3.7. Network Operations
  • 5.3.8. Others

6. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)

• 6.1. Market Overview
• 6.2. Growth & Revenue Analysis: 2023 Versus 2032
• 6.3. Market Segmentation
  • 6.3.1. On-shore
  • 6.3.2. Off-shore

7. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)

• 7.1. Market Overview
• 7.2. Growth & Revenue Analysis: 2023 Versus 2032
• 7.3. Market Segmentation
  • 7.3.1. Aerospace & Defense
  • 7.3.2. BFSI
  • 7.3.3. Healthcare
  • 7.3.4. Retail & E-commerce
  • 7.3.5. Telecom & Media
  • 7.3.6. Others

8. North America IT Services Outsourcing Market, 2022-2032, USD (Million)

• 8.1. Market Overview
• 8.2. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
• 8.3. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
• 8.4. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
• 8.5.IT Services Outsourcing Market: By Region, 2022-2032, USD (Million)
  • 8.5.1.North America
    • 8.5.1.1. U.S.
      • 8.5.1.1.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 8.5.1.1.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 8.5.1.1.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 8.5.1.2. Canada
      • 8.5.1.2.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 8.5.1.2.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 8.5.1.2.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 8.5.1.3. Rest of North America
      • 8.5.1.3.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 8.5.1.3.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 8.5.1.3.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)

9. UK and European Union IT Services Outsourcing Market, 2022-2032, USD (Million)

• 9.1. Market Overview
• 9.2. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
• 9.3. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
• 9.4. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
• 9.5.IT Services Outsourcing Market: By Region, 2022-2032, USD (Million)
  • 9.5.1.UK and European Union
    • 9.5.1.1. UK
      • 9.5.1.1.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 9.5.1.1.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 9.5.1.1.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 9.5.1.2. Germany
      • 9.5.1.2.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 9.5.1.2.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 9.5.1.2.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 9.5.1.3. Spain
      • 9.5.1.3.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 9.5.1.3.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 9.5.1.3.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 9.5.1.4. Italy
      • 9.5.1.4.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 9.5.1.4.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 9.5.1.4.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 9.5.1.5. France
      • 9.5.1.5.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 9.5.1.5.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 9.5.1.5.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 9.5.1.6. Rest of Europe
      • 9.5.1.6.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 9.5.1.6.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 9.5.1.6.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)

10. Asia Pacific IT Services Outsourcing Market, 2022-2032, USD (Million)

• 10.1. Market Overview
• 10.2. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
• 10.3. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
• 10.4. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
• 10.5.IT Services Outsourcing Market: By Region, 2022-2032, USD (Million)
  • 10.5.1.Asia Pacific
    • 10.5.1.1. China
      • 10.5.1.1.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 10.5.1.1.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 10.5.1.1.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 10.5.1.2. Japan
      • 10.5.1.2.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 10.5.1.2.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 10.5.1.2.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 10.5.1.3. India
      • 10.5.1.3.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 10.5.1.3.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 10.5.1.3.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 10.5.1.4. Australia
      • 10.5.1.4.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 10.5.1.4.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 10.5.1.4.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 10.5.1.5. South Korea
      • 10.5.1.5.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 10.5.1.5.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 10.5.1.5.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 10.5.1.6. Rest of Asia Pacific
      • 10.5.1.6.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 10.5.1.6.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 10.5.1.6.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)

11. Latin America IT Services Outsourcing Market, 2022-2032, USD (Million)

• 11.1. Market Overview
• 11.2. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
• 11.3. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
• 11.4. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
• 11.5.IT Services Outsourcing Market: By Region, 2022-2032, USD (Million)
  • 11.5.1.Latin America
    • 11.5.1.1. Brazil
      • 11.5.1.1.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 11.5.1.1.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 11.5.1.1.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 11.5.1.2. Mexico
      • 11.5.1.2.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 11.5.1.2.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 11.5.1.2.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 11.5.1.3. Rest of Latin America
      • 11.5.1.3.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 11.5.1.3.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 11.5.1.3.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)

12. Middle East and Africa IT Services Outsourcing Market, 2022-2032, USD (Million)

• 12.1. Market Overview
• 12.2. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
• 12.3. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
• 12.4. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
• 12.5.IT Services Outsourcing Market: By Region, 2022-2032, USD (Million)
  • 12.5.1.Middle East and Africa
    • 12.5.1.1. GCC
      • 12.5.1.1.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 12.5.1.1.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 12.5.1.1.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 12.5.1.2. Africa
      • 12.5.1.2.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 12.5.1.2.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 12.5.1.2.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)
    • 12.5.1.3. Rest of Middle East and Africa
      • 12.5.1.3.1. IT Services Outsourcing Market: By Service, 2022-2032, USD (Million)
      • 12.5.1.3.2. IT Services Outsourcing Market: By Location, 2022-2032, USD (Million)
      • 12.5.1.3.3. IT Services Outsourcing Market: By End-Use, 2022-2032, USD (Million)

13. Company Profile

• 13.1. Accenture
  • 13.1.1. Company Overview
  • 13.1.2. Financial Performance
  • 13.1.3. Product Portfolio
  • 13.1.4. Strategic Initiatives
• 13.2. IBM
  • 13.2.1. Company Overview
  • 13.2.2. Financial Performance
  • 13.2.3. Product Portfolio
  • 13.2.4. Strategic Initiatives
• 13.3. Fujitsu
  • 13.3.1. Company Overview
  • 13.3.2. Financial Performance
  • 13.3.3. Product Portfolio
  • 13.3.4. Strategic Initiatives
• 13.4. Hewlett Packard Enterprise Development LP
  • 13.4.1. Company Overview
  • 13.4.2. Financial Performance
  • 13.4.3. Product Portfolio
  • 13.4.4. Strategic Initiatives
• 13.5. SAP SE
  • 13.5.1. Company Overview
  • 13.5.2. Financial Performance
  • 13.5.3. Product Portfolio
  • 13.5.4. Strategic Initiatives
• 13.6. Capgemini
  • 13.6.1. Company Overview
  • 13.6.2. Financial Performance
  • 13.6.3. Product Portfolio
  • 13.6.4. Strategic Initiatives
• 13.7. Cognizant
  • 13.7.1. Company Overview
  • 13.7.2. Financial Performance
  • 13.7.3. Product Portfolio
  • 13.7.4. Strategic Initiatives
• 13.8. Infosys Limited
  • 13.8.1. Company Overview
  • 13.8.2. Financial Performance
  • 13.8.3. Product Portfolio
  • 13.8.4. Strategic Initiatives
• 13.9. NTT Data Corporation
  • 13.9.1. Company Overview
  • 13.9.2. Financial Performance
  • 13.9.3. Product Portfolio
  • 13.9.4. Strategic Initiatives
• 13.10. Oracle
  • 13.10.1. Company Overview
  • 13.10.2. Financial Performance
  • 13.10.3. Product Portfolio
  • 13.10.4. Strategic Initiatives
• 13.11. Other Notable Players
  • 13.11.1. Company Overview
  • 13.11.2. Financial Performance
  • 13.11.3. Product Portfolio
  • 13.11.4. Strategic Initiatives