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1617173

ITサービスアウトソーシング市場の2030年までの予測：サービス別、場所別、エンドユーザー別、地域別の世界分析

IT Services Outsourcing Market Forecasts to 2030 - Global Analysis By Service (Managed Security Operations, Helpdesk Services, Emerging Technology Services and Other Services), Location, End User and By Geography

出版日: 2024年12月11日
発行: Stratistics Market Research Consulting
ページ情報: 英文 200+ Pages
納期: 2～3営業日

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概要
図表
目次

概要

サンプル依頼リストに入れる

Stratistics MRCによると、世界のITサービス・アウトソーシング市場は2024年に8,235億米ドルを占め、2030年にはCAGR10.6％で成長し、1兆5,073億米ドルに達すると予測されています。

ITサービス・アウトソーシングは、ソフトウェア開発、インフラ管理、サイバーセキュリティ、クラウド・コンピューティング、データ処理など、特定のIT機能の管理と実行を第三者プロバイダーに委託するものです。アウトソーシングによって、企業はコストを削減し、専門知識を活用し、コアコンピタンスに集中することができます。また、アウトソーシングによって、リソース管理の柔軟性を確保しながら、効率的に業務を拡大し、先進技術を導入し、サービス品質を向上させることができます。

急速な技術進歩

技術の急速な進歩により、企業はAI、IoT、クラウド・コンピューティングなどの最先端ソリューションを採用することができます。アウトソーシング・パートナーは、こうした新たなテクノロジーに関する専門知識を提供し、企業の競争力維持を支援します。自動化は業務を合理化し、コスト削減と効率化を実現します。リアルタイム分析とビッグデータ管理の需要は、専門的なITサービスの必要性を高めています。サイバーセキュリティ対策の強化により、増大するデジタル上の脅威に対応。柔軟なアウトソーシングモデルは、ハイブリッドワークやリモートワークの動向をサポートします。これらの進歩により、アウトソーシングはイノベーションとスケーラビリティに不可欠なものとなっています。

サービスプロバイダーへの依存

サービス・プロバイダーへの依存は、重要な業務に対する柔軟性やコントロールを低下させ、ITサービス・アウトソーシング市場を阻害する可能性があります。外部ベンダーに依存する企業は、変化や危機への迅速な対応が課題となる可能性があります。社内に専門知識がないため、より良い条件での交渉やプロバイダーの切り替えが制限されます。ベンダーに固定されることで、サービス・プロバイダーのパフォーマンスが低下したり、契約に違反したりした場合のコストやリスクが増大する可能性があります。さらに、コミュニケーション・ギャップがサービス品質に影響を与える可能性もあります。これらの要因は長期的な脆弱性を生み、イノベーションと戦略的成長に影響を与えます。

デジタルトランスフォーメーション

企業は、クラウド・コンピューティング、AI、データ分析などの専門知識を利用するために、IT機能をアウトソーシングしています。この動向は効率を高め、コストを削減し、拡張性を可能にします。COVID-19以降、リモートワークへの依存が高まっているため、サイバーセキュリティやインフラ管理などのITサービスのアウトソーシング需要がさらに高まっています。アウトソーシング・パートナーは、最先端ソリューションの導入において俊敏性を提供します。さらに、企業はデジタルファースト戦略を通じて、イノベーションサイクルの迅速化と顧客体験の向上から利益を得ることができます。このシフトは、ダイナミックな技術ニーズに対応することで、市場の成長を支えています。

技術的破壊

自動化、AI、クラウド・コンピューティングの急速な進歩は、既存のアウトソーシング・モデルを時代遅れにする可能性があります。顧客は最先端のソリューションを求め、契約遅延や再交渉を引き起こす可能性があります。混乱はまた、アウトソーシング・プロバイダーの適応能力に対する懐疑心を醸成し、信頼を損なう可能性もあります。技術に精通した新規参入企業が既存企業に課題することで、競合は激化します。さらに、新しいテクノロジーとレガシー・システムとの統合が複雑になることも多いです。これらの要因は総体的に、サービス提供と市場の安定性に影響を与えます。

COVID-19の影響

COVID-19の流行はITサービス・アウトソーシング市場に大きな影響を与え、デジタルトランスフォーメーションを加速させ、クラウドコンピューティング、サイバーセキュリティ、リモートワーク・ソリューションへの需要を高めました。企業は、仮想業務への突然の移行を管理し、事業継続性を確保するために、IT機能を急速にアウトソーシングしました。しかし、市場はサプライチェーンの寸断、プロジェクトの遅延、予算の逼迫といった課題にも直面しました。企業が適応するにつれて、焦点はハイブリッド・ワークモデルと弾力性のあるITインフラに移り、アウトソーシングは俊敏性とコスト効率のための重要な戦略として位置づけられるようになった。

予測期間中、ネットワーク・オペレーション分野が最大となる見込み

予測期間中、企業にとって最適なネットワークパフォーマンスを実現するネットワーク運用分野が最大の市場シェアを占めると予想されます。リアルタイム監視、障害検出、迅速な問題解決を可能にし、ダウンタイムを最小限に抑え、生産性を向上させる。これらの機能をアウトソーシングすることで、企業は専門的な知識や高度な技術を利用できるようになり、運用コストを削減できます。IoT、クラウドサービス、リモートワークの普及に伴い、効率的なネットワーク管理ソリューションの需要が急増しています。

予測期間中、メディア・通信分野のCAGRが最も高くなる見込み

予測期間中、アウトソーシングを活用してデジタルトランスフォーメーションとカスタマーエクスペリエンスを強化することで、メディアおよび通信分野のCAGRが最も高くなると予想されます。通信企業は、高速接続とデータサービスの需要増加に対応するため、クラウド管理、AI統合、ネットワーク最適化などのIT機能をアウトソーシングしています。メディア企業は、アプリケーション開発やサイバーセキュリティをアウトソーシングし、業務の効率化とコンテンツ配信の課題に対応しています。アウトソーシングは、顧客の期待に応えるためにデジタルサービスを拡大しながらコストを削減するのに役立ちます。

最大のシェアを占める地域：

推定期間中、アジア太平洋地域は、コスト面の優位性、熟練した労働力、デジタルトランスフォーメーションへの注力により、最大の市場シェアを獲得すると予想されます。インド、中国、フィリピンなどの国々は、アプリケーション開発、クラウドコンピューティング、インフラ管理などのサービスを提供する世界アウトソーシングのハブとして機能しています。AI、IoT、ビッグデータ分析などの新興テクノロジーの採用が拡大していることも、需要をさらに押し上げています。多国籍企業は効率性と拡張性を高めるため、アジア太平洋地域の企業との協業を増やしています。同地域のITインフラの拡大とテクノロジーへの投資の増加は、世界のアウトソーシング環境における同地域の重要な役割に貢献しています。

CAGRが最も高い地域：

北米地域は、クラウドコンピューティング、AI、ビッグデータなどの先進技術の採用により、予測期間中に最も高いCAGRを達成すると予測されます。BFSI、ヘルスケア、小売業など、さまざまな分野の企業がアウトソーシングを活用し、効率を高め、コストを削減し、専門的な知識にアクセスしています。同地域の強力なITインフラ、熟練労働力、デジタルトランスフォーメーション・サービスへの需要は、成長をさらに後押しします。さらに、ハイブリッド・ワークモデルの採用が進み、サイバーセキュリティ・ソリューションに注目が集まっていることから、北米はITアウトソーシングの革新と成長のハブとして位置づけられています。

無料のカスタマイズサービス

本レポートをご購読のお客様には、以下の無料カスタマイズオプションのいずれかをご利用いただけます：

企業プロファイル
- 追加市場企業の包括的プロファイリング（3社まで）
- 主要企業のSWOT分析（3社まで）
地域セグメンテーション
- 顧客の関心に応じた主要国の市場推計・予測・CAGR（注：フィージビリティチェックによる）
競合ベンチマーキング
- 製品ポートフォリオ、地理的プレゼンス、戦略的提携に基づく主要企業のベンチマーキング

北米
- 米国
- カナダ
- メキシコ
欧州
- ドイツ
- 英国
- イタリア
- フランス
- スペイン
- その他欧州
アジア太平洋
- 日本
- 中国
- インド
- オーストラリア
- ニュージーランド
- 韓国
- その他アジア太平洋
南米
- アルゼンチン
- ブラジル
- チリ
- その他南米
中東・アフリカ
- サウジアラビア
- アラブ首長国連邦
- カタール
- 南アフリカ
- その他中東とアフリカ

第9章主な発展

契約、パートナーシップ、コラボレーション、合弁事業
買収と合併
新製品発売
事業拡大
その他の主要戦略

第10章企業プロファイリング

Accenture plc
Capgemini SE
Dell Technologies Inc.
DXC Technology Company
Fujitsu Limited
International Business Machines Corporation（IBM）
Nippon Telegraph and Telephone Corporation（NTT）
Wipro Limited
Tata Consultancy Services（TCS）
Cognizant Technology Solutions
HCL Technologies
Infosys Limited
Atos SE
Tech Mahindra
Oracle Corporation

図表

List of Tables

Table 1 Global IT Services Outsourcing Market Outlook, By Region (2022-2030) ($MN)
Table 2 Global IT Services Outsourcing Market Outlook, By Service (2022-2030) ($MN)
Table 3 Global IT Services Outsourcing Market Outlook, By Managed Security Operations (2022-2030) ($MN)
Table 4 Global IT Services Outsourcing Market Outlook, By Helpdesk Services (2022-2030) ($MN)
Table 5 Global IT Services Outsourcing Market Outlook, By Emerging Technology Services (2022-2030) ($MN)
Table 6 Global IT Services Outsourcing Market Outlook, By Network Operations (2022-2030) ($MN)
Table 7 Global IT Services Outsourcing Market Outlook, By Infrastructure Capacity Services (2022-2030) ($MN)
Table 8 Global IT Services Outsourcing Market Outlook, By Data Center Operations (2022-2030) ($MN)
Table 9 Global IT Services Outsourcing Market Outlook, By Other Services (2022-2030) ($MN)
Table 10 Global IT Services Outsourcing Market Outlook, By Location (2022-2030) ($MN)
Table 11 Global IT Services Outsourcing Market Outlook, By Offshore (2022-2030) ($MN)
Table 12 Global IT Services Outsourcing Market Outlook, By Onshore (2022-2030) ($MN)
Table 13 Global IT Services Outsourcing Market Outlook, By End User (2022-2030) ($MN)
Table 14 Global IT Services Outsourcing Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
Table 15 Global IT Services Outsourcing Market Outlook, By Healthcare (2022-2030) ($MN)
Table 16 Global IT Services Outsourcing Market Outlook, By Media and Telecommunications (2022-2030) ($MN)
Table 17 Global IT Services Outsourcing Market Outlook, By Retail and E-commerce (2022-2030) ($MN)
Table 18 Global IT Services Outsourcing Market Outlook, By Manufacturing (2022-2030) ($MN)
Table 19 Global IT Services Outsourcing Market Outlook, By Other End Users (2022-2030) ($MN)
Table 20 North America IT Services Outsourcing Market Outlook, By Country (2022-2030) ($MN)
Table 21 North America IT Services Outsourcing Market Outlook, By Service (2022-2030) ($MN)
Table 22 North America IT Services Outsourcing Market Outlook, By Managed Security Operations (2022-2030) ($MN)
Table 23 North America IT Services Outsourcing Market Outlook, By Helpdesk Services (2022-2030) ($MN)
Table 24 North America IT Services Outsourcing Market Outlook, By Emerging Technology Services (2022-2030) ($MN)
Table 25 North America IT Services Outsourcing Market Outlook, By Network Operations (2022-2030) ($MN)
Table 26 North America IT Services Outsourcing Market Outlook, By Infrastructure Capacity Services (2022-2030) ($MN)
Table 27 North America IT Services Outsourcing Market Outlook, By Data Center Operations (2022-2030) ($MN)
Table 28 North America IT Services Outsourcing Market Outlook, By Other Services (2022-2030) ($MN)
Table 29 North America IT Services Outsourcing Market Outlook, By Location (2022-2030) ($MN)
Table 30 North America IT Services Outsourcing Market Outlook, By Offshore (2022-2030) ($MN)
Table 31 North America IT Services Outsourcing Market Outlook, By Onshore (2022-2030) ($MN)
Table 32 North America IT Services Outsourcing Market Outlook, By End User (2022-2030) ($MN)
Table 33 North America IT Services Outsourcing Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
Table 34 North America IT Services Outsourcing Market Outlook, By Healthcare (2022-2030) ($MN)
Table 35 North America IT Services Outsourcing Market Outlook, By Media and Telecommunications (2022-2030) ($MN)
Table 36 North America IT Services Outsourcing Market Outlook, By Retail and E-commerce (2022-2030) ($MN)
Table 37 North America IT Services Outsourcing Market Outlook, By Manufacturing (2022-2030) ($MN)
Table 38 North America IT Services Outsourcing Market Outlook, By Other End Users (2022-2030) ($MN)
Table 39 Europe IT Services Outsourcing Market Outlook, By Country (2022-2030) ($MN)
Table 40 Europe IT Services Outsourcing Market Outlook, By Service (2022-2030) ($MN)
Table 41 Europe IT Services Outsourcing Market Outlook, By Managed Security Operations (2022-2030) ($MN)
Table 42 Europe IT Services Outsourcing Market Outlook, By Helpdesk Services (2022-2030) ($MN)
Table 43 Europe IT Services Outsourcing Market Outlook, By Emerging Technology Services (2022-2030) ($MN)
Table 44 Europe IT Services Outsourcing Market Outlook, By Network Operations (2022-2030) ($MN)
Table 45 Europe IT Services Outsourcing Market Outlook, By Infrastructure Capacity Services (2022-2030) ($MN)
Table 46 Europe IT Services Outsourcing Market Outlook, By Data Center Operations (2022-2030) ($MN)
Table 47 Europe IT Services Outsourcing Market Outlook, By Other Services (2022-2030) ($MN)
Table 48 Europe IT Services Outsourcing Market Outlook, By Location (2022-2030) ($MN)
Table 49 Europe IT Services Outsourcing Market Outlook, By Offshore (2022-2030) ($MN)
Table 50 Europe IT Services Outsourcing Market Outlook, By Onshore (2022-2030) ($MN)
Table 51 Europe IT Services Outsourcing Market Outlook, By End User (2022-2030) ($MN)
Table 52 Europe IT Services Outsourcing Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
Table 53 Europe IT Services Outsourcing Market Outlook, By Healthcare (2022-2030) ($MN)
Table 54 Europe IT Services Outsourcing Market Outlook, By Media and Telecommunications (2022-2030) ($MN)
Table 55 Europe IT Services Outsourcing Market Outlook, By Retail and E-commerce (2022-2030) ($MN)
Table 56 Europe IT Services Outsourcing Market Outlook, By Manufacturing (2022-2030) ($MN)
Table 57 Europe IT Services Outsourcing Market Outlook, By Other End Users (2022-2030) ($MN)
Table 58 Asia Pacific IT Services Outsourcing Market Outlook, By Country (2022-2030) ($MN)
Table 59 Asia Pacific IT Services Outsourcing Market Outlook, By Service (2022-2030) ($MN)
Table 60 Asia Pacific IT Services Outsourcing Market Outlook, By Managed Security Operations (2022-2030) ($MN)
Table 61 Asia Pacific IT Services Outsourcing Market Outlook, By Helpdesk Services (2022-2030) ($MN)
Table 62 Asia Pacific IT Services Outsourcing Market Outlook, By Emerging Technology Services (2022-2030) ($MN)
Table 63 Asia Pacific IT Services Outsourcing Market Outlook, By Network Operations (2022-2030) ($MN)
Table 64 Asia Pacific IT Services Outsourcing Market Outlook, By Infrastructure Capacity Services (2022-2030) ($MN)
Table 65 Asia Pacific IT Services Outsourcing Market Outlook, By Data Center Operations (2022-2030) ($MN)
Table 66 Asia Pacific IT Services Outsourcing Market Outlook, By Other Services (2022-2030) ($MN)
Table 67 Asia Pacific IT Services Outsourcing Market Outlook, By Location (2022-2030) ($MN)
Table 68 Asia Pacific IT Services Outsourcing Market Outlook, By Offshore (2022-2030) ($MN)
Table 69 Asia Pacific IT Services Outsourcing Market Outlook, By Onshore (2022-2030) ($MN)
Table 70 Asia Pacific IT Services Outsourcing Market Outlook, By End User (2022-2030) ($MN)
Table 71 Asia Pacific IT Services Outsourcing Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
Table 72 Asia Pacific IT Services Outsourcing Market Outlook, By Healthcare (2022-2030) ($MN)
Table 73 Asia Pacific IT Services Outsourcing Market Outlook, By Media and Telecommunications (2022-2030) ($MN)
Table 74 Asia Pacific IT Services Outsourcing Market Outlook, By Retail and E-commerce (2022-2030) ($MN)
Table 75 Asia Pacific IT Services Outsourcing Market Outlook, By Manufacturing (2022-2030) ($MN)
Table 76 Asia Pacific IT Services Outsourcing Market Outlook, By Other End Users (2022-2030) ($MN)
Table 77 South America IT Services Outsourcing Market Outlook, By Country (2022-2030) ($MN)
Table 78 South America IT Services Outsourcing Market Outlook, By Service (2022-2030) ($MN)
Table 79 South America IT Services Outsourcing Market Outlook, By Managed Security Operations (2022-2030) ($MN)
Table 80 South America IT Services Outsourcing Market Outlook, By Helpdesk Services (2022-2030) ($MN)
Table 81 South America IT Services Outsourcing Market Outlook, By Emerging Technology Services (2022-2030) ($MN)
Table 82 South America IT Services Outsourcing Market Outlook, By Network Operations (2022-2030) ($MN)
Table 83 South America IT Services Outsourcing Market Outlook, By Infrastructure Capacity Services (2022-2030) ($MN)
Table 84 South America IT Services Outsourcing Market Outlook, By Data Center Operations (2022-2030) ($MN)
Table 85 South America IT Services Outsourcing Market Outlook, By Other Services (2022-2030) ($MN)
Table 86 South America IT Services Outsourcing Market Outlook, By Location (2022-2030) ($MN)
Table 87 South America IT Services Outsourcing Market Outlook, By Offshore (2022-2030) ($MN)
Table 88 South America IT Services Outsourcing Market Outlook, By Onshore (2022-2030) ($MN)
Table 89 South America IT Services Outsourcing Market Outlook, By End User (2022-2030) ($MN)
Table 90 South America IT Services Outsourcing Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
Table 91 South America IT Services Outsourcing Market Outlook, By Healthcare (2022-2030) ($MN)
Table 92 South America IT Services Outsourcing Market Outlook, By Media and Telecommunications (2022-2030) ($MN)
Table 93 South America IT Services Outsourcing Market Outlook, By Retail and E-commerce (2022-2030) ($MN)
Table 94 South America IT Services Outsourcing Market Outlook, By Manufacturing (2022-2030) ($MN)
Table 95 South America IT Services Outsourcing Market Outlook, By Other End Users (2022-2030) ($MN)
Table 96 Middle East & Africa IT Services Outsourcing Market Outlook, By Country (2022-2030) ($MN)
Table 97 Middle East & Africa IT Services Outsourcing Market Outlook, By Service (2022-2030) ($MN)
Table 98 Middle East & Africa IT Services Outsourcing Market Outlook, By Managed Security Operations (2022-2030) ($MN)
Table 99 Middle East & Africa IT Services Outsourcing Market Outlook, By Helpdesk Services (2022-2030) ($MN)
Table 100 Middle East & Africa IT Services Outsourcing Market Outlook, By Emerging Technology Services (2022-2030) ($MN)
Table 101 Middle East & Africa IT Services Outsourcing Market Outlook, By Network Operations (2022-2030) ($MN)
Table 102 Middle East & Africa IT Services Outsourcing Market Outlook, By Infrastructure Capacity Services (2022-2030) ($MN)
Table 103 Middle East & Africa IT Services Outsourcing Market Outlook, By Data Center Operations (2022-2030) ($MN)
Table 104 Middle East & Africa IT Services Outsourcing Market Outlook, By Other Services (2022-2030) ($MN)
Table 105 Middle East & Africa IT Services Outsourcing Market Outlook, By Location (2022-2030) ($MN)
Table 106 Middle East & Africa IT Services Outsourcing Market Outlook, By Offshore (2022-2030) ($MN)
Table 107 Middle East & Africa IT Services Outsourcing Market Outlook, By Onshore (2022-2030) ($MN)
Table 108 Middle East & Africa IT Services Outsourcing Market Outlook, By End User (2022-2030) ($MN)
Table 109 Middle East & Africa IT Services Outsourcing Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
Table 110 Middle East & Africa IT Services Outsourcing Market Outlook, By Healthcare (2022-2030) ($MN)
Table 111 Middle East & Africa IT Services Outsourcing Market Outlook, By Media and Telecommunications (2022-2030) ($MN)
Table 112 Middle East & Africa IT Services Outsourcing Market Outlook, By Retail and E-commerce (2022-2030) ($MN)
Table 113 Middle East & Africa IT Services Outsourcing Market Outlook, By Manufacturing (2022-2030) ($MN)
Table 114 Middle East & Africa IT Services Outsourcing Market Outlook, By Other End Users (2022-2030) ($MN)

Product Code: SMRC28052

According to Stratistics MRC, the Global IT Services Outsourcing Market is accounted for $823.5 billion in 2024 and is expected to reach $1507.3 billion by 2030 growing at a CAGR of 10.6% during the forecast period. IT services outsourcing involves contracting third-party providers to manage and execute specific IT functions, such as software development, infrastructure management, cybersecurity, cloud computing, and data processing. This practice allows businesses to reduce costs, gain access to specialized expertise, and focus on their core competencies. Outsourcing also enables companies to scale operations efficiently, adopt advanced technologies, and improve service quality while ensuring flexibility in resource management.

Market Dynamics:

Driver:

Rapid technological advancements

Rapid technological advancements enable businesses to adopt cutting-edge solutions like AI, IoT, and cloud computing. Outsourcing partners offer expertise in these emerging technologies, helping companies stay competitive. Automation streamlines operations, reducing costs and improving efficiency. The demand for real-time analytics and big data management fuels the need for specialized IT services. Enhanced cybersecurity measures address growing digital threats. Flexible outsourcing models support hybrid and remote work trends. These advancements make outsourcing vital for innovation and scalability.

Restraint:

Dependency on service providers

Dependency on service providers can hinder the IT services outsourcing market by reducing flexibility and control over critical operations. Businesses reliant on external vendors may face challenges in adapting quickly to changes or crises. The lack of in-house expertise limits their ability to negotiate better terms or switch providers. Vendor lock-in can increase costs and risks if the service provider underperforms or breaches contracts. Additionally, communication gaps may impact service quality. These factors create long-term vulnerabilities, impacting innovation and strategic growth.

Opportunity:

Digital transformation

Companies outsource IT functions to access expertise in cloud computing, AI, and data analytics. This trend enhances efficiency, reduces costs, and enables scalability. The growing reliance on remote work post-COVID-19 has further increased demand for outsourced IT services, including cybersecurity and infrastructure management. Outsourcing partners provide agility in implementing cutting-edge solutions. Additionally, businesses benefit from faster innovation cycles and improved customer experience through digital-first strategies. This shift sustains market growth by addressing dynamic technological needs.

Threat:

Technological disruptions

Rapid advancements in automation, AI, and cloud computing can render existing outsourcing models obsolete. Clients may demand cutting-edge solutions, causing delays and contract renegotiations. Disruptions can also foster scepticism about the outsourcing provider's ability to adapt, eroding trust. Competition intensifies as newer, tech-savvy entrants challenge established players. Furthermore, integrating new technologies with legacy systems often becomes complex. These factors collectively impact service delivery and market stability.

Covid-19 Impact

The COVID-19 pandemic significantly impacted the IT services outsourcing market, accelerating digital transformation and increasing demand for cloud computing, cybersecurity, and remote work solutions. Organizations rapidly outsourced IT functions to manage sudden shifts to virtual operations and ensure business continuity. However, the market also faced challenges like disrupted supply chains, delayed projects, and tighter budgets. As businesses adapted, the focus shifted to hybrid work models and resilient IT infrastructures, positioning outsourcing as a critical strategy for agility and cost efficiency.

The network operations segment is expected to be the largest during the forecast period

During the forecast period, the network operations segment is anticipated to register the largest market share, due to the optimal network performance for businesses. It enables real-time monitoring, fault detection, and rapid issue resolution, minimizing downtime and enhancing productivity. Outsourcing these functions provides companies with access to specialized expertise and advanced technologies, reducing operational costs. With the growing adoption of IoT, cloud services, and remote work, the demand for efficient network management solutions has surged.

The media and telecommunications segment is expected to have the highest CAGR during the forecast period

During the projection period, the media and telecommunications segment is expected to grow at the highest CAGR, by leveraging outsourcing to enhance digital transformation and customer experience. Telecom companies outsource IT functions like cloud management, AI integration, and network optimization to meet increasing demand for high-speed connectivity and data services. Media enterprises outsource application development and cybersecurity to streamline operations and address content delivery challenges. Outsourcing aids in reducing costs while scaling digital services to meet customer expectations.

Region with largest share:

During the estimation period, the Asia Pacific region is expected to capture the largest market share due to the region's cost advantages, a skilled workforce, and a focus on digital transformation. Countries like India, China, and the Philippines serve as global outsourcing hubs, offering services in application development, cloud computing, and infrastructure management. The growing adoption of emerging technologies like AI, IoT, and big data analytics further fuels demand. Multinational companies increasingly collaborate with Asia-Pacific firms to enhance efficiency and scalability. The region's expanding IT infrastructure and increasing investments in technology contribute to its significant role in the global outsourcing landscape.

Region with highest CAGR:

The North America region is projected to achieve the highest CAGR during the forecast period, owing to the adoption of advanced technologies like cloud computing, AI, and big data. Businesses across sectors such as BFSI, healthcare, and retail leverage outsourcing, enhances efficiency, reduce costs, and access specialized expertise. The region's strong IT infrastructure, skilled workforce, and demand for digital transformation services further bolster growth. Additionally, the increasing adoption of hybrid work models and a focus on cybersecurity solutions position North America as a hub for IT outsourcing innovation and growth.

Key players in the market

Some of the key players profiled in the IT Services Outsourcing Market include Accenture plc, Capgemini SE, Dell Technologies Inc., DXC Technology Company, Fujitsu Limited, International Business Machines Corporation (IBM), Nippon Telegraph and Telephone Corporation (NTT), Wipro Limited, Tata Consultancy Services (TCS), Cognizant Technology Solutions, HCL Technologies, Infosys Limited, Atos SE, Tech Mahindra and Oracle Corporation.

Key Developments:

In November 2024, Accenture signed a strategic partnership agreement with Creactives S.p.A. to enhance data capabilities for clients in procurement, supply chain, and mergers & acquisitions. This collaboration aims to leverage Creactives' AI technology to improve data quality and reliability for better business decision-making.

In January 2024, Accenture expanded its partnership with Unilever to establish a new industry standard in generative AI-powered productivity. This multi-year program focuses on applying AI to drive operational efficiencies and improve business agility across Unilever's global operations.

Services Covered:

Managed Security Operations
Helpdesk Services
Emerging Technology Services
Network Operations
Infrastructure Capacity Services
Data Center Operations
Other Services

Locations Covered:

Offshore
Onshore

End Users Covered:

Banking, Financial Services, and Insurance (BFSI)
Healthcare
Media and Telecommunications
Retail and E-commerce
Manufacturing
Other End Users

Regions Covered:

North America
- US
- Canada
- Mexico
Europe
- Germany
- UK
- Italy
- France
- Spain
- Rest of Europe
Asia Pacific
- Japan
- China
- India
- Australia
- New Zealand
- South Korea
- Rest of Asia Pacific
South America
- Argentina
- Brazil
- Chile
- Rest of South America
Middle East & Africa
- Saudi Arabia
- UAE
- Qatar
- South Africa
- Rest of Middle East & Africa

What our report offers:

Market share assessments for the regional and country-level segments
Strategic recommendations for the new entrants
Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
Strategic recommendations in key business segments based on the market estimations
Competitive landscaping mapping the key common trends
Company profiling with detailed strategies, financials, and recent developments
Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

Company Profiling
- Comprehensive profiling of additional market players (up to 3)
- SWOT Analysis of key players (up to 3)
Regional Segmentation
- Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
Competitive Benchmarking
- Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

1 Executive Summary

2 Preface

2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
- 2.4.1 Data Mining
- 2.4.2 Data Analysis
- 2.4.3 Data Validation
- 2.4.4 Research Approach
2.5 Research Sources
- 2.5.1 Primary Research Sources
- 2.5.2 Secondary Research Sources
- 2.5.3 Assumptions

3 Market Trend Analysis

3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19

4 Porters Five Force Analysis

4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry

5 Global IT Services Outsourcing Market, By Service

5.1 Introduction
5.2 Managed Security Operations
5.3 Helpdesk Services
5.4 Emerging Technology Services
5.5 Network Operations
5.6 Infrastructure Capacity Services
5.7 Data Center Operations
5.8 Other Services

6 Global IT Services Outsourcing Market, By Location

6.1 Introduction
6.2 Offshore
6.3 Onshore

7 Global IT Services Outsourcing Market, By End User

7.1 Introduction
7.2 Banking, Financial Services, and Insurance (BFSI)
7.3 Healthcare
7.4 Media and Telecommunications
7.5 Retail and E-commerce
7.6 Manufacturing
7.7 Other End Users

8 Global IT Services Outsourcing Market, By Geography

8.1 Introduction
8.2 North America
- 8.2.1 US
- 8.2.2 Canada
- 8.2.3 Mexico
8.3 Europe
- 8.3.1 Germany
- 8.3.2 UK
- 8.3.3 Italy
- 8.3.4 France
- 8.3.5 Spain
- 8.3.6 Rest of Europe
8.4 Asia Pacific
- 8.4.1 Japan
- 8.4.2 China
- 8.4.3 India
- 8.4.4 Australia
- 8.4.5 New Zealand
- 8.4.6 South Korea
- 8.4.7 Rest of Asia Pacific
8.5 South America
- 8.5.1 Argentina
- 8.5.2 Brazil
- 8.5.3 Chile
- 8.5.4 Rest of South America
8.6 Middle East & Africa
- 8.6.1 Saudi Arabia
- 8.6.2 UAE
- 8.6.3 Qatar
- 8.6.4 South Africa
- 8.6.5 Rest of Middle East & Africa

9 Key Developments

9.1 Agreements, Partnerships, Collaborations and Joint Ventures
9.2 Acquisitions & Mergers
9.3 New Product Launch
9.4 Expansions
9.5 Other Key Strategies

10 Company Profiling

10.1 Accenture plc
10.2 Capgemini SE
10.3 Dell Technologies Inc.
10.4 DXC Technology Company
10.5 Fujitsu Limited
10.6 International Business Machines Corporation (IBM)
10.7 Nippon Telegraph and Telephone Corporation (NTT)
10.8 Wipro Limited
10.9 Tata Consultancy Services (TCS)
10.10 Cognizant Technology Solutions
10.11 HCL Technologies
10.12 Infosys Limited
10.13 Atos SE
10.14 Tech Mahindra
10.15 Oracle Corporation

ITサービスアウトソーシング市場の2030年までの予測：サービス別、場所別、エンドユーザー別、地域別の世界分析

IT Services Outsourcing Market Forecasts to 2030 - Global Analysis By Service (Managed Security Operations, Helpdesk Services, Emerging Technology Services and Other Services), Location, End User and By Geography

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目次

第1章 エグゼクティブサマリー

第2章 序文

第3章 市場動向分析

第4章 ポーターのファイブフォース分析

第5章 世界のITサービスアウトソーシング市場：サービス別

第6章 世界のITサービスアウトソーシング市場：場所域別

第7章 世界のITサービスアウトソーシング市場：エンドユーザー別

第8章 世界のITサービスアウトソーシング市場：地域別

第9章 主な発展

第10章 企業プロファイリング