市場調査レポート

商品コード

1666097

ホスト型PBXの市場規模、シェア、成長分析：提供別、用途別、業界別、地域別 - 産業予測 2025～2032年

Hosted PBX Market Size, Share, and Growth Analysis, By Offering (Solution, Services), By Application (Unified Communication & Collaboration, Mobility), By Vertical, By Region - Industry Forecast 2025-2032

出版日: 2025年02月26日
発行: SkyQuest
ページ情報: 英文 164 Pages
納期: 3～5営業日

価格

PDF & Excel (Single User License)

USD 5,300 774,224円

レポートPDF・Excelを1 名様のみがご利用頂けるライセンスです。PDF・Excell内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します

PDF & Excel (Multiple User License)

USD 6,200 905,696円

レポートPDF・Excel2-5名様までがご利用頂けるライセンスです。PDF・Excel内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します。

PDF & Excel (Enterprise License)

USD 7,100 1,037,168円

レポートPDF・Excelを同一企業に所属の全世界の方にご使用頂けるライセンスです。PDF・Excel内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します。

価格表記: USDを日本円(税抜)に換算

本日の銀行送金レート: 1USD=146.08円

全表示
概要
目次

概要

サンプル依頼リストに入れる

ホスト型PBXの世界市場規模は、2023年に118億米ドルと評価され、2024年の135億9,000万米ドルから2032年には421億7,000万米ドルに成長し、予測期間（2025年～2032年）のCAGRは15.2％で成長する見通しです。

さまざまな産業でクラウド技術が急速に採用され、接続性への注目が高まっていることが、ホスト型PBX市場の成長を促進します。また、ユニファイドコミュニケーション（UC）サービスを採用する企業も増えており、この成長軌道はさらに加速します。また、中小企業の増加に伴うコスト効率への要求は、ホスト型PBXプロバイダーに新たなビジネスチャンスをもたらしています。リモートワークの急増も、こうしたソリューションにとって有利な環境を生み出しています。AI、データ分析、機械学習などの先進技術の統合は、2031年までホスト型PBX企業の応用範囲を広げると思われます。しかし、安定したインターネット接続への依存、変化への抵抗、データプライバシーの問題、発展途上地域における限られた認識といった課題が、この分野に継続的なハードルをもたらしています。

市場概要
ユニファイドコミュニケーションとコラボレーション
- リアルタイムコミュニケーション
- ファイル共有
- リモートコラボレーション
- オンデマンドFAX
モビリティ
コンタクトセンター
- バーチャルアシスタンスとサポート
- コールルーティングとキューイング
- 通話録音とモニタリング
その他の用途

ホスト型PBX市場規模：業界別& CAGR（2025-2032）

市場概要
BFSI
- カスタマーサポートおよびサービスセンター
- 複数の場所への接続
製造業
- サプライチェーン調整
- リモートトラブルシューティング
小売業と電子商取引
- 注文管理とサポート
- 返品・交換の調整
ヘルスケアとライフサイエンス
- 自動予約スケジュール
- バーチャルヘルスアシスタント
ITとITeS
- スマートな発信通話接続
- 柔軟な導入オプション
教育
- ゾーン別公示
- 教室電話のダイヤル制限
政府および公共部門
- 災害時の安全で信頼性の高い通信
- 安全対策とアラートとの統合
通信
- 競争力のある総所有コスト
- 迅速な設置とメンテナンス
旅行・ホスピタリティ
- ゲストの問い合わせのための仮想音声アシスタント
- リアルタイムの客室予約と予約
その他の業種
- GPS対応のルーティングと追跡
- 外出先での操作のためのモバイルアクセシビリティ
- SMSによる自動物件更新

ホスト型PBX市場規模：地域別& CAGR（2025-2032）

北米
- 米国
- カナダ
欧州
- ドイツ
- スペイン
- フランス
- 英国
- イタリア
- その他欧州地域
アジア太平洋地域
- 中国
- インド
- 日本
- 韓国
- その他アジア太平洋地域
ラテンアメリカ
- ブラジル
- その他ラテンアメリカ地域
中東・アフリカ
- GCC諸国
- 南アフリカ
- その他中東・アフリカ

競合情報

上位5社の比較
主要企業の市場ポジショニング（2024年）
主な市場企業が採用した戦略
最近の市場動向
企業の市場シェア分析（2024年）
主要企業の企業プロファイル
- 企業の詳細
- 製品ポートフォリオ分析
- 企業のセグメント別シェア分析
- 収益の前年比比較（2022-2024）

主要企業プロファイル

3CX（Cyprus）
Amazon Web Services（Amazon.com, Inc.）（United States）
Atlantech Online Inc.（United States）
Avaya Inc.（United States）
Cisco Systems（United States）
Clearly Core Inc.（Canada）
Comcast（United States）
Exotel Techcom Pvt. Ltd.（India）
G12 Communications LLC（United States）
Microsoft Corporation（United States）
OnePipe Telecom（United States）
RingCentral Inc.（United States）
Yeastar Information Technology Co. Ltd.（China）
Zaplee Inc.（United States）

結論と提言

Product Code: SQMIG50B2040

Global Hosted PBX Market size was valued at USD 11.8 billion in 2023 and is poised to grow from USD 13.59 billion in 2024 to USD 42.17 billion by 2032, growing at a CAGR of 15.2% during the forecast period (2025-2032).

The rapid adoption of cloud technologies across various industries and a heightened focus on connectivity will drive the growth of the hosted PBX market. Organizations are increasingly embracing unified communication services, which will further enhance this growth trajectory. Additionally, the demand for cost efficiency, coupled with a rising number of small and medium enterprises (SMEs), presents new opportunities for hosted PBX providers. The surge in remote work is also creating a favorable environment for these solutions. Integrating advanced technologies like AI, data analytics, and machine learning will broaden the application scope for hosted PBX companies through 2031. However, challenges such as reliance on stable internet connectivity, resistance to change, data privacy issues, and limited awareness in developing regions pose ongoing hurdles for the sector.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Hosted Pbx market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Hosted Pbx Market Segments Analysis

Global Hosted PBX Market is segmented by Offering, Application, Vertical and region. Based on Offering, the market is segmented into Solution and Services. Based on Application, the market is segmented into Unified Communication & Collaboration, Mobility, Contact Center and Other Applications. Based on Vertical, the market is segmented into BFSI, Manufacturing, Retail & Ecommerce, Healthcare & Life Sciences, IT & ITeS, Education, Government & Public Sector, Telecom, Travel & Hospitality and Other Verticals. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Hosted Pbx Market

The Global Hosted PBX market is poised for significant growth, driven by the rapidly increasing demand for cloud computing technologies and platforms among organizations. This trend is likely to provide a favorable environment for hosted PBX providers. The inherent scalability, flexibility, and cost-effectiveness of hosted PBX solutions, in contrast to traditional on-premises systems, are expected to further enhance their appeal. As businesses continue to recognize the benefits of transitioning to cloud-based communication systems, the demand for hosted PBX services is anticipated to rise steadily throughout the forecast period and into the future.

Restraints in the Global Hosted Pbx Market

The adoption of Hosted PBX solutions heavily relies on a stable and high-speed internet connection; thus, any interruptions in connectivity can significantly hinder their implementation. This limitation is a significant barrier for the global hosted PBX market, preventing it from reaching its full growth potential. This challenge is particularly pronounced in developing regions where internet infrastructure is often unreliable, leading to reduced enthusiasm for adopting hosted PBX solutions. Consequently, the inconsistent internet service can dampen the interest of businesses in these areas, ultimately stunting the overall expansion of the global hosted PBX industry.

Market Trends of the Global Hosted Pbx Market

The Global Hosted PBX market is increasingly trending towards the integration of AI and data analytics, transforming traditional communication models into innovative, user-centric solutions. Companies are leveraging these technologies to enhance functionalities such as sentiment analysis, automated call routing, and virtual assistants, which significantly improve user experience and operational efficiency. This shift not only attracts a wider customer base but also boosts market adoption rates, as organizations seek integrated communication solutions that offer analytics-driven insights and proactive support. As businesses prioritize seamless and intelligent communication tools, the Hosted PBX market is poised for substantial growth and evolution in the coming years.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2024
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Case Studies
Technology Analysis

Global Hosted PBX Market Size by Offering & CAGR (2025-2032)

Market Overview
Solution
Services
- Professional Services
- Deployment & Integration
- Training, Support, and Maintenance
- Managed Services

Global Hosted PBX Market Size by Application & CAGR (2025-2032)

Market Overview
Unified Communication & Collaboration
- Real-Time Communication
- File Sharing
- Remote Collaboration
- Fax-On-Demand
Mobility
Contact Center
- Virtual Assistance & Support
- Call Routing & Queueing
- Call Recording & Monitoring
Other Applications

Global Hosted PBX Market Size by Vertical & CAGR (2025-2032)

Market Overview
BFSI
- Customer Support and Service Center
- Multi-location Connectivity
Manufacturing
- Supply Chain Coordination
- Remote Troubleshooting
Retail & Ecommerce
- Order Management and Support
- Returns and Exchanges Coordination
Healthcare & Life Sciences
- Automated Appointment Scheduling
- Virtual Health Assistants
IT & ITeS
- Smart Outbound Call Connectivity
- Flexible Deployment Options
Education
- Zoned Public Announcements
- Dialing Restrictions for Classroom Phone
Government & Public Sector
- Secure and Reliable Communication During Disasters
- Integration with Safety Measures and Alerts
Telecom
- Competitive Total Cost of Ownership
- Rapid Installation and Maintenance
Travel & Hospitality
- Virtual Voice Assistant for Guest Inquiries
- Real-time Room Booking and Reservations
Other Verticals
- GPS-enabled Routing and Tracking
- Mobile Accessibility for On-the-Go Operation
- Automated Property Updates via SMS

Global Hosted PBX Market Size & CAGR (2025-2032)

North America (Offering, Application, Vertical)
- US
- Canada
Europe (Offering, Application, Vertical)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Offering, Application, Vertical)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Offering, Application, Vertical)
- Brazil
- Rest of Latin America
Middle East & Africa (Offering, Application, Vertical)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2024
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2024
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

3CX (Cyprus)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Amazon Web Services (Amazon.com, Inc.) (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Atlantech Online Inc. (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaya Inc. (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cisco Systems (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Clearly Core Inc. (Canada)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Comcast (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Exotel Techcom Pvt. Ltd. (India)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
G12 Communications LLC (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft Corporation (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
OnePipe Telecom (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
RingCentral Inc. (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Yeastar Information Technology Co. Ltd. (China)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Zaplee Inc. (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments

ホスト型PBXの市場規模、シェア、成長分析：提供別、用途別、業界別、地域別 - 産業予測 2025～2032年

Hosted PBX Market Size, Share, and Growth Analysis, By Offering (Solution, Services), By Application (Unified Communication & Collaboration, Mobility), By Vertical, By Region - Industry Forecast 2025-2032

目次

イントロダクション

調査手法

エグゼクティブサマリー

市場力学と見通し

主な市場の考察

ホスト型PBX市場規模：提供別& CAGR（2025-2032）

ホスト型PBX市場規模：用途別& CAGR（2025-2032）