市場調査レポート

商品コード

1629033

仮想PBXの市場規模、シェア、成長分析、コンポーネント別、組織規模別、エンドユーザー別、地域別 - 産業予測、2025～2032年

Virtual PBX Market Size, Share, Growth Analysis, By Component (Solutions, Services), By Organization Size (Small and Medium Enterprises (SMEs), Large Enterprises), By End-User, By Region - Industry Forecast 2025-2032

出版日: 2025年01月06日
発行: SkyQuest
ページ情報: 英文 212 Pages
納期: 3～5営業日

価格

PDF & Excel (Single User License)

USD 5,300 779,047円

レポートPDF・Excelを1 名様のみがご利用頂けるライセンスです。PDF・Excell内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します

PDF & Excel (Multiple User License)

USD 6,200 911,338円

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PDF & Excel (Enterprise License)

USD 7,100 1,043,629円

レポートPDF・Excelを同一企業に所属の全世界の方にご使用頂けるライセンスです。PDF・Excel内のテキスト等のコピーは可能です。PDF・Excelの印刷は可能ですが、印刷したもののご利用はPDF・Excelのご利用範囲に準拠します。

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本日の銀行送金レート: 1USD=146.99円

全表示
概要
目次

概要

サンプル依頼リストに入れる

仮想PBXの世界市場規模は2023年に56億5,000万米ドルとなり、2024年の65億4,000万米ドルから2032年には209億9,000万米ドルに成長し、予測期間（2025年～2032年）のCAGRは15.7％で成長する見通しです。

デジタル公衆電話交換機（PBX）市場は、低コストのインターネット通話や高度なオファリングなどの手頃なサービスによって力強い成長を遂げています。主な成長要因としては、デジタル化や通信事業者のクラウド・コンピューティング・ソリューションに対する需要の高まりに加え、インターネットの普及率やスマートフォンの利用率の増加が挙げられます。都市化と高度な通話ルーティング技術の採用が、市場の拡大をさらに後押ししています。デジタルPBXシステムの利点に対する意識の高まりと、人工知能やブロックチェーン統合などの技術的進歩は、今後数年間の成長を加速させると予想されます。さらに、eコマースの台頭とユニファイド・コミュニケーション・サービスの統合は、特にさまざまな分野がAIをサポートするソリューションを求める中で新たな機会を生み出し、市場の前向きな軌道を強調しています。

北米
- 米国
- カナダ
欧州
- ドイツ
- スペイン
- フランス
- 英国
- イタリア
- その他欧州地域
アジア太平洋地域
- 中国
- インド
- 日本
- 韓国
- その他アジア太平洋地域
ラテンアメリカ
- ブラジル
- その他ラテンアメリカ地域
中東・アフリカ
- GCC諸国
- 南アフリカ
- その他中東・アフリカ

競合情報

上位5社の比較
主要企業の市場ポジショニング（2024年）
主な市場企業が採用した戦略
市場の最近の動向
企業の市場シェア分析（2024年）
主要企業の企業プロファイル
- 会社概要
- 製品ポートフォリオ分析
- セグメント別シェア分析
- 収益の前年比比較（2022-2024）

主要企業プロファイル

RingCentral Inc.（USA）
8x8 Inc.（USA）
Microsoft Corporation（USA）
Verizon Communications Inc.（USA）
Cisco Systems Inc.（USA）
AT&T Inc.（USA）
Nextiva Inc.（USA）
Avaya Holdings Corp.（USA）
Mitel Networks Corp.（Canada）
Broadvoice（USA）
Intermedia（USA）
Dialpad Inc.（USA）
Aircall（France）
Grasshopper（USA）
Ooma Inc.（USA）
Talkdesk（USA）
Zoho Corporation（India）

結論と推奨事項

Product Code: SQMIG50C2011

Global Virtual PBX Market size was valued at USD 5.65 billion in 2023 and is poised to grow from USD 6.54 billion in 2024 to USD 20.99 billion by 2032, growing at a CAGR of 15.7% during the forecast period (2025-2032).

The digital non-public branch exchange (PBX) market is experiencing robust growth, driven by affordable services such as low-cost internet calls and advanced offerings. Key growth factors include increased internet penetration and smartphone utilization, alongside a rising demand for digitalization and telco cloud computing solutions. Urbanization and the adoption of advanced call routing technologies are further bolstering market expansion. Heightened awareness of the benefits of digital PBX systems and technological advancements, such as artificial intelligence and blockchain integration, are expected to accelerate growth in the coming years. Additionally, the rise of e-commerce and the integration of unified communication services will create new opportunities, particularly as various sectors seek AI-supported solutions, underscoring the market's positive trajectory.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Virtual Pbx market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Virtual PBX Market Segmental Analysis

Global Virtual PBX Market is segmented by Component, Organization Size, End-User and region. Based on Component, the market is segmented into Solutions and Services. Based on Organization Size, the market is segmented into Small and Medium Enterprises (SMEs) and Large Enterprises. Based on End-User, the market is segmented into IT and Telecom, BFSI (Banking, Financial Services, and Insurance), Healthcare, Retail, Government, Education and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Virtual PBX Market

The surge in the Global Virtual PBX market is primarily driven by the increasing adoption of cloud PBX systems, largely attributed to their cost-effectiveness. Users benefit from an annual payment model for phone services, making these systems accessible across diverse industries. Beyond affordability, cloud PBX systems offer numerous advantages such as improved customer satisfaction and heightened employee productivity via easy-to-use communication features. These compelling benefits contribute to the growing popularity of virtual PBX solutions, paving the way for significant market opportunities in the future, as businesses seek reliable and efficient communication tools to enhance their operations.

Restraints in the Global Virtual PBX Market

The Global Virtual PBX market faces several restraints that hinder its growth. One primary challenge is the improper setup of cloud-based software, which complicates the integration of PBX systems with Customer Relationship Management (CRM) tools. Seamless integration often necessitates software specifically designed for this purpose. Furthermore, the diverse requirements of customers across various locations pose a significant challenge for providers who struggle to offer personalized solutions that cater to these unique needs. This complexity results in persistent issues and delays in client onboarding, ultimately stalling the expansion of the virtual PBX market and creating a barrier to achieving broader adoption.

Market Trends of the Global Virtual PBX Market

The global virtual PBX market is poised for robust growth through the forecast period, driven by the increasing adoption of cloud computing technologies among telecommunications providers and the decreasing costs of data storage. Key factors such as escalating data growth rates and the rising acceptance of advanced call routing technologies are further propelling market expansion. Additionally, innovations in blockchain and artificial intelligence, coupled with the booming e-commerce sector, are set to enhance the demand for virtual PBX solutions. The ongoing evolution of unified communications, particularly those bolstered by AI services, also highlights a promising trajectory for the virtual PBX market.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2024
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Case Studies
Technology Advancement
Regulatory Landscape
Patent Analysis
Trade Analysis

Global Virtual PBX Market Size by Component & CAGR (2025-2032)

Market Overview
Solutions
- Cloud-Based PBX
- On-Premises PBX
Services
- Professional Services
- Consulting
- Integration and Deployment
- Support and Maintenance
- Managed Services

Global Virtual PBX Market Size by Organization Size & CAGR (2025-2032)

Market Overview
Small and Medium Enterprises (SMEs)
Large Enterprises

Global Virtual PBX Market Size by End-User & CAGR (2025-2032)

Market Overview
IT and Telecom
BFSI (Banking, Financial Services, and Insurance)
Healthcare
Retail
Government
Education
Others

Global Virtual PBX Market Size & CAGR (2025-2032)

North America (Component, Organization Size, End-User)
- US
- Canada
Europe (Component, Organization Size, End-User)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Component, Organization Size, End-User)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Component, Organization Size, End-User)
- Brazil
- Rest of Latin America
Middle East & Africa (Component, Organization Size, End-User)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2024
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2024
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

RingCentral Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
8x8 Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft Corporation (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Verizon Communications Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cisco Systems Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
AT&T Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Nextiva Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaya Holdings Corp. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Mitel Networks Corp. (Canada)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Broadvoice (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Intermedia (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Dialpad Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Aircall (France)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Grasshopper (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Ooma Inc. (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Talkdesk (USA)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Zoho Corporation (India)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments

仮想PBXの市場規模、シェア、成長分析、コンポーネント別、組織規模別、エンドユーザー別、地域別 - 産業予測、2025～2032年

Virtual PBX Market Size, Share, Growth Analysis, By Component (Solutions, Services), By Organization Size (Small and Medium Enterprises (SMEs), Large Enterprises), By End-User, By Region - Industry Forecast 2025-2032

目次

イントロダクション

調査手法

エグゼクティブサマリー

市場力学と見通し

主な市場の考察

仮想PBX市場規模：コンポーネント別

仮想PBX市場規模：組織規模別

仮想PBX市場規模：エンドユーザー別

仮想PBX市場規模