ユニファイドコミュニケーション（UC）市場規模、シェア、成長分析：展開形態別、組織規模別、業界別、地域別- 産業予測、2024年～2031年

ユニファイドコミュニケーション（UC）の世界市場規模は、2022年に1,159億1,000万米ドルとなり、予測期間（2024-2031年）のCAGRは17.8%で、2023年の1,365億5,000万米ドルから2031年には5,063億7,000万米ドルに成長する見通しです。

ユニファイドコミュニケーション（UC）の世界市場は、ダイナミックなデジタル環境におけるコミュニケーションとコラボレーションを強化するビジネスニーズの高まりにより、今後数年間で大きな成長を遂げると予測されています。ユニファイドコミュニケーション（UC）は、音声、ビデオ、メッセージング、会議などのさまざまなコミュニケーション技術を統合プラットフォームに統合し、場所やデバイスに関係なく、チーム、パートナー、顧客間のシームレスな交流を促進します。市場を後押ししている主な要因には、生産性の向上、通信コストの削減、顧客満足度の向上といった要望があります。リモートワークの増加により、適応性と拡張性に優れたコミュニケーション・ソリューションへの需要が高まり、ユニファイドコミュニケーション（UC）の採用が加速しています。その利点にもかかわらず、市場は高い導入コスト、異なるプラットフォーム間の相互運用性の問題、セキュリティの懸念といった課題に直面しています。こうした課題に対処するため、プロバイダー各社は、従来のオンプレミス型システムと比べてコスト効率が高く、ユーザーフレンドリーで安全なクラウドベースのソリューションを提供するようになってきています。現在の動向としては、人工知能や機械学習を取り入れて、コミュニケーションやコラボレーション機能をさらに強化する動きがあります。また、モバイルを第一に考えたコミュニケーション・ソリューションへの注目も高まっており、従業員は事実上いつでもどこからでも連絡を取り続けることができます。アジア太平洋やラテンアメリカのような新興市場にはビジネスチャンスが豊富にあり、急速なデジタル変革がビジネスのやり取りと効率を向上させるユニファイドコミュニケーション（UC）の導入を促進しています。

目次

イントロダクション

• 調査の目的
• 定義
• 市場範囲

調査手法

• 情報調達
• 二次データソースと一次データソース
• 市場規模予測
• 市場の想定と制限

エグゼクティブサマリー

• 市場概要見通し
• 供給需要動向分析
• セグメント別機会分析

市場力学と見通し

• 市場力学
  • 促進要因
  • 機会
  • 抑制要因
  • 課題
• ポーターの分析

主な市場の考察

• 市場の成功要因
• バリューチェーン分析
• 主な投資機会
• 市場魅力度指数
• エコシステムマッピング
• PEST分析
• ポーターのファイブフォース分析
• 市場抑制要因分析
• 比較分析
• 業界分析
• 主要企業分析
• マクロ経済分析

世界ユニファイドコミュニケーション市場：コンポーネント別

• 市場概要
• ハードウェア
• ソフトウェア
• サービス

世界ユニファイドコミュニケーション市場：ソリューション別

• 市場概要
• インスタントメッセージングとユニファイドメッセージング
• オーディオおよびビデオ会議
• IPテレフォニー、コラボレーションプラットフォーム、およびアプリケーション

世界ユニファイドコミュニケーション市場：展開形態別

• 市場概要
• ホスト
• オンプレミス

世界ユニファイドコミュニケーション市場：ソリューション別

• 市場概要
• インスタントメッセージングとユニファイドメッセージング
• オーディオおよびビデオ会議
• IPテレフォニー
• コラボレーションプラットフォームとアプリケーション

世界ユニファイドコミュニケーション市場：組織規模別

• 市場概要
• 中小企業
• 大企業

世界ユニファイドコミュニケーション市場：業界別

• 市場概要
• BFSI
• 製造業
• ITおよび通信
• 小売業と電子商取引
• 政府と防衛
• ヘルスケアとライフサイエンス
• 教育
• 旅行・ホスピタリティ
• 運輸・物流
• メディアとエンターテイメント
• その他

世界ユニファイドコミュニケーション市場：地域別

• 市場概要
• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • 英国
  • フランス
  • イタリア
  • スペイン
  • その他欧州地域
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東・アフリカ（MEA）
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ地域

競合情勢

• 上位5社の比較
• 主要企業の市場ポジショニング（2023年）
• 主な市場企業が採用した戦略
• 市場における最近の活動
• 主要企業の市場シェア（2023年）

主要企業プロファイル

• Microsoft Corporation（US）
• Cisco Systems, Inc.（US）
• Avaya Holdings Corp.（US）
• NEC Corporation（Japan）
• Huawei Technologies Co., Ltd.（China）
• ALE International（US）
• RingCentral, Inc.（US）
• IBM Corporation（US）
• BT Group plc（UK）
• 8x8, Inc.（US）
• West Corporation（US）
• Intrado Corporation（US）
• Twilio, Inc.（US）
• Zoom Video Communications, Inc.（US）
• Nextiva, Inc.（US）
• Dialpad, Inc.（US）
• Genesys Telecommunications Laboratories, Inc.（US）
• Wildix（Italy）
• Lifesize, Inc.（US）
• CommScope Holding Company, Inc.（US）
• CoreDial, LLC（US）
• 3CX（Cyprus）

Global Unified Communications Market size was valued at USD 115.91 Billion in 2022 and is poised to grow from USD 136.55 Billion in 2023 to USD 506.37 Billion by 2031, at a CAGR of 17.8% during the forecast period (2024-2031).

The global Unified Communications market is set to see significant growth in the coming years, driven by the increasing need for businesses to enhance their communication and collaboration in a dynamic digital environment. Unified Communications integrates various communication technologies-such as voice, video, messaging, and conferencing-into a unified platform to facilitate seamless interaction among teams, partners, and clients, regardless of their location or device. Key factors propelling the market include the desire to boost productivity, cut communication costs, and enhance customer satisfaction. The rise of remote work has heightened the demand for adaptable and scalable communication solutions, accelerating the adoption of Unified Communications. Despite its advantages, the market faces challenges such as high implementation costs, interoperability issues between different platforms, and security concerns. To address these issues, providers are increasingly offering cloud-based solutions that are more cost-effective, user-friendly, and secure compared to traditional on-premise systems. Current trends include the incorporation of artificial intelligence and machine learning to further enhance communication and collaboration features. There is also a growing focus on mobile-first communication solutions, enabling employees to remain connected from virtually anywhere at any time. Opportunities abound in emerging markets like Asia-Pacific and Latin America, where rapid digital transformation is driving the adoption of Unified Communications to improve business interactions and efficiency.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Unified Communications market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Unified Communications Market Segmental Analysis

Global unified communications market is segmented based on deployment mode, organization size, solutions, component, industry vertical and region. Based on deployment mode, the market is segmented into hosted and on-premise. Based on organization size, the market is segmented into SMEs and large enterprises. By solution, the market is segmented into instant & unified messaging, audio & Video Conferencing, IP Telephony and Collaboration Platform and applications. Based on component size, the market is segmented into hardware, software and services. Based on industrial vertical, the market is segmented into BFSI, manufacturing, IT & telecom, retail & ecommerce, government & defense, healthcare & life sciences, education, travel & hospitality, transport & logistics, media & entertainment and others. Based on region, the market is segmented into North America, Europe, Asia Pacific, South America and Middle East and Africa.

Drivers of the Global Unified Communications Market

The COVID-19 pandemic has significantly accelerated the shift towards remote work practices across the globe. As businesses adopt remote and hybrid work models, there has been a marked increase in the demand for effective communication and collaboration tools. Unified Communications (UC) solutions offer the essential infrastructure required for remote teams to stay connected and work together seamlessly, thereby boosting the demand for these technologies. During the pandemic, platforms such as Zoom, Microsoft Teams, and Slack saw a dramatic rise in user numbers. This surge reflects the widespread need for dependable and feature-rich UC platforms to support the remote work environment, as organizations sought to maintain productivity and communication despite physical distances.

Restraints in the Global Unified Communications Market

Deploying Unified Communications (UC) solutions necessitates a robust and reliable network infrastructure, which includes adequate bandwidth, low latency, and high-speed connectivity. Organizations with outdated or insufficient infrastructure may encounter significant difficulties in effectively implementing and maintaining UC systems. For instance, companies based in remote areas with limited internet connectivity may struggle with deploying UC solutions due to these infrastructure constraints. This limitation can impede their ability to fully leverage the benefits of unified communications and optimize their operations.

Market Trends of the Global Unified Communications Market

The integration of artificial intelligence (AI) technologies, such as natural language processing (NLP) and machine learning (ML), is revolutionizing Unified Communications (UC) systems. AI-enhanced features, including chatbots, speech recognition, and language translation, are significantly improving communication experiences by automating tasks and offering real-time insights for better decision-making. For instance, Microsoft Teams leverages AI to transcribe and translate conversations, automate meeting scheduling, and offer intelligent suggestions during discussions. These advancements streamline workflows and enhance the overall efficiency and effectiveness of UC systems.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Key Success Factors of The Market
• Value Chain Analysis
• Top Investment Pockets
• Market Attractive Index
• Ecosystem Mapping
• Pest Analysis
• Porter's Five Forces Analysis
• Market Restraint Analysis
• Comparative Analysis
• Industry Analysis
• Key company analysis
• Macroeconomic Analysis

Global Unified Communication Market by Component

• Market Overview
• Hardware
• Software
• Services

Global Unified Communication Market by Solution

• Market Overview
• Instant & Unified Messaging
• Audio & Video Conferencing
• IP Telephony and Collaboration Platform and Applications

Global Unified Communication Market by Deployment Mode

• Market Overview
• Hosted
• On-premise

Global Unified Communication Market by Solution

• Market Overview
• Instant & Unified Messaging
• Audio & Video Conferencing
• IP Telephony
• Collaboration Platform and Applications

Global Unified Communication Market by Organization Size

• Market Overview
• SMEs
• Large Enterprises

Global Unified Communication Market by Industry Vertical

• Market Overview
• BFSI
• Manufacturing
• IT & Telecom
• Retail & Ecommerce
• Government & Defense
• Healthcare & Life Sciences
• Education
• Travel & Hospitality
• Transport & Logistics
• Media & Entertainment
• Others

Global Unified Communication Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2023

Key Company Profiles

• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaya Holdings Corp. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NEC Corporation (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Huawei Technologies Co., Ltd. (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ALE International (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RingCentral, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BT Group plc (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 8x8, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• West Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Intrado Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Twilio, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoom Video Communications, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nextiva, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Dialpad, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genesys Telecommunications Laboratories, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wildix (Italy)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lifesize, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CommScope Holding Company, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CoreDial, LLC (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 3CX (Cyprus)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments