サンプル依頼リスト カート
  • English
デフォルト表紙
市場調査レポート
商品コード
1119332

世界の顧客セルフサービスソフトウェア市場：考察と予測 (2028年まで)

Global Customer Self-Service Software Market Insights, Forecast to 2028
出版日: | 発行: QYResearch | ページ情報: 英文 113 Pages | 納期: 2～3営業日

● お客様のご希望に応じて、既存データの加工や未掲載情報（例：国別セグメント）の追加などの対応が可能です。　 詳細はお問い合わせください。

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.76円
世界の顧客セルフサービスソフトウェア市場：考察と予測 (2028年まで)
出版日: 2022年08月26日
発行: QYResearch
ページ情報: 英文 113 Pages
納期: 2～3営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
  • 全表示
  • 概要
  • 図表
  • 目次
概要

当レポートは、顧客セルフサービスソフトウェア (Customer Self-Service Software) 市場について調査しており、市場規模や動向・需要の予測、成長要因および課題の分析、タイプ・用途・企業・地域別の内訳、競合情勢、主要企業のプロファイルなどの情報を提供しています。

目次

第1章 レポート概要

  • 調査範囲
  • 市場分析：タイプ別
    • 世界の顧客セルフサービスソフトウェアの市場規模成長率：タイプ別, 2017 VS 2021 VS 2028
    • On-premise
    • Cloud-based
  • 市場：アプリケーション別
    • 世界の顧客セルフサービスソフトウェアの市場規模成長率：アプリケーション別, 2017 VS 2021 VS 2028
    • Large Enterprises
    • SMEs
  • 調査目的
  • 対象期間

第2章 世界の市場成長トレンド

  • 世界の顧客セルフサービスソフトウェアの市場展望 (2017-2028)
  • 顧客セルフサービスソフトウェアの市場成長トレンド：地域別
    • 顧客セルフサービスソフトウェア 市場規模：地域別: 2017 VS 2021 VS 2028
    • 顧客セルフサービスソフトウェアの市場規模実績：地域別 (2017-2022)
    • 顧客セルフサービスソフトウェアの市場規模予測：地域別 (2023-2028)
  • 顧客セルフサービスソフトウェア 市場動向
    • 顧客セルフサービスソフトウェア 業界動向
    • 顧客セルフサービスソフトウェア 市場の促進要因
    • 顧客セルフサービスソフトウェア 市場の課題
    • 顧客セルフサービスソフトウェア 市場の抑制要因

第3章 競合情勢：主要企業別

  • 世界の顧客セルフサービスソフトウェアの上位企業：収益別
    • 世界の顧客セルフサービスソフトウェアの上位企業：収益別 (2017-2022)
    • 世界の顧客セルフサービスソフトウェアの収益シェア：企業別 (2017-2022)
  • 世界の顧客セルフサービスソフトウェアの市場シェア：企業タイプ別 (Tier 1, Tier 2, and Tier 3)
  • 企業ランキング：顧客セルフサービスソフトウェアの収益
  • 世界の顧客セルフサービスソフトウェア 市場集中度
    • 世界の顧客セルフサービスソフトウェア 市場集中度 (CR5 and HHI)
    • 世界の上位10・上位5企業： 顧客セルフサービスソフトウェアの収益 2021
  • 顧客セルフサービスソフトウェアの主要企業の本社および事業エリア
  • 主要企業 顧客セルフサービスソフトウェアの製品ソリューションおよびサービス
  • 市場参入時期： 顧客セルフサービスソフトウェア 市場
  • M&A, 拡張計画

第4章 顧客セルフサービスソフトウェア 内訳データ：タイプ別

  • 世界の顧客セルフサービスソフトウェアの市場規模実績：タイプ別 (2017-2022)
  • 世界の顧客セルフサービスソフトウェアの市場規模予測：タイプ別 (2023-2028)

第5章 顧客セルフサービスソフトウェア 内訳データ：アプリケーション別

  • 世界の顧客セルフサービスソフトウェアの市場規模実績：アプリケーション別 (2017-2022)
  • 世界の顧客セルフサービスソフトウェアの市場規模予測：アプリケーション別 (2023-2028)

第6章 北米

  • 北米の顧客セルフサービスソフトウェア 市場規模 (2017-2028)
  • 北米の顧客セルフサービスソフトウェア 市場規模：タイプ別
    • 北米の顧客セルフサービスソフトウェア 市場規模：タイプ別 (2017-2022)
    • 北米の顧客セルフサービスソフトウェア 市場規模：タイプ別 (2023-2028)
    • 北米の顧客セルフサービスソフトウェアの市場シェア：タイプ別 (2017-2028)
  • 北米の顧客セルフサービスソフトウェア 市場規模：アプリケーション別
    • 北米の顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2017-2022)
    • 北米の顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2023-2028)
    • 北米の顧客セルフサービスソフトウェアの市場シェア：アプリケーション別 (2017-2028)
  • 北米の顧客セルフサービスソフトウェア 市場規模：国別
    • 北米の顧客セルフサービスソフトウェア 市場規模：国別 (2017-2022)
    • 北米の顧客セルフサービスソフトウェア 市場規模：国別 (2023-2028)
    • 米国
    • カナダ

第7章 欧州

  • 欧州の顧客セルフサービスソフトウェア 市場規模 (2017-2028)
  • 欧州の顧客セルフサービスソフトウェア 市場規模：タイプ別
    • 欧州の顧客セルフサービスソフトウェア 市場規模：タイプ別 (2017-2022)
    • 欧州の顧客セルフサービスソフトウェア 市場規模：タイプ別 (2023-2028)
    • 欧州の顧客セルフサービスソフトウェアの市場シェア：タイプ別 (2017-2028)
  • 欧州の顧客セルフサービスソフトウェア 市場規模：アプリケーション別
    • 欧州の顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2017-2022)
    • 欧州の顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2023-2028)
    • 欧州の顧客セルフサービスソフトウェアの市場シェア：アプリケーション別 (2017-2028)
  • 欧州の顧客セルフサービスソフトウェア 市場規模：国別
    • 欧州の顧客セルフサービスソフトウェア 市場規模：国別 (2017-2022)
    • 欧州の顧客セルフサービスソフトウェア 市場規模：国別 (2023-2028)
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • ロシア
    • 北欧

第8章 アジア太平洋地域

  • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模 (2017-2028)
  • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模：タイプ別
    • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模：タイプ別 (2017-2022)
    • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模：タイプ別 (2023-2028)
    • アジア太平洋地域 顧客セルフサービスソフトウェアの市場シェア：タイプ別 (2017-2028)
  • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模：アプリケーション別
    • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2017-2022)
    • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2023-2028)
    • アジア太平洋地域 顧客セルフサービスソフトウェアの市場シェア：アプリケーション別 (2017-2028)
  • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模：地域別
    • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模：地域別 (2017-2022)
    • アジア太平洋地域 顧客セルフサービスソフトウェア 市場規模：地域別 (2023-2028)
    • 中国
    • 日本
    • 韓国
    • 東南アジア
    • インド
    • オーストラリア

第9章 ラテンアメリカ

  • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模 (2017-2028)
  • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模：タイプ別
    • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模：タイプ別 (2017-2022)
    • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模：タイプ別 (2023-2028)
    • ラテンアメリカの顧客セルフサービスソフトウェアの市場シェア：タイプ別 (2017-2028)
  • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模：アプリケーション別
    • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2017-2022)
    • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2023-2028)
    • ラテンアメリカの顧客セルフサービスソフトウェアの市場シェア：アプリケーション別 (2017-2028)
  • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模：国別
    • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模：国別 (2017-2022)
    • ラテンアメリカの顧客セルフサービスソフトウェア 市場規模：国別 (2023-2028)
    • メキシコ
    • ブラジル

第10章 中東・アフリカ

  • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模 (2017-2028)
  • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模：タイプ別
    • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模：タイプ別 (2017-2022)
    • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模：タイプ別 (2023-2028)
    • 中東・アフリカの顧客セルフサービスソフトウェアの市場シェア：タイプ別 (2017-2028)
  • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模：アプリケーション別
    • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2017-2022)
    • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模：アプリケーション別 (2023-2028)
    • 中東・アフリカの顧客セルフサービスソフトウェアの市場シェア：アプリケーション別 (2017-2028)
  • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模：国別
    • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模：国別 (2017-2022)
    • 中東・アフリカの顧客セルフサービスソフトウェア 市場規模：国別 (2023-2028)
    • トルコ
    • サウジアラビア
    • UAE

第11章 主要企業のプロファイル

  • Zendesk
  • Zoho
  • Freshworks
  • Salesforce
  • QualityUnit
  • TeamSupport
  • Helpshift
  • Wix
  • Atlassian
  • Whatfix
  • HubSpot
  • Help Scout
  • Reamaze
  • Kayako
  • WalkMe
  • SugarCRM

第12章 アナリストによる分析/結論

第13章 付録

図表
  • Table 1. Global Customer Self-Service Software Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
  • Table 2. Key Players of On-premise
  • Table 3. Key Players of Cloud-based
  • Table 4. Global Customer Self-Service Software Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
  • Table 5. Global Customer Self-Service Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
  • Table 6. Global Customer Self-Service Software Market Size by Region (2017-2022) & (US$ Million)
  • Table 7. Global Customer Self-Service Software Market Share by Region (2017-2022)
  • Table 8. Global Customer Self-Service Software Forecasted Market Size by Region (2023-2028) & (US$ Million)
  • Table 9. Global Customer Self-Service Software Market Share by Region (2023-2028)
  • Table 10. Customer Self-Service Software Market Trends
  • Table 11. Customer Self-Service Software Market Drivers
  • Table 12. Customer Self-Service Software Market Challenges
  • Table 13. Customer Self-Service Software Market Restraints
  • Table 14. Global Customer Self-Service Software Revenue by Players (2017-2022) & (US$ Million)
  • Table 15. Global Customer Self-Service Software Revenue Share by Players (2017-2022)
  • Table 16. Global Top Customer Self-Service Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Self-Service Software as of 2021)
  • Table 17. Ranking of Global Top Customer Self-Service Software Companies by Revenue (US$ Million) in 2021
  • Table 18. Global 5 Largest Players Market Share by Customer Self-Service Software Revenue (CR5 and HHI) & (2017-2022)
  • Table 19. Key Players Headquarters and Area Served
  • Table 20. Key Players Customer Self-Service Software Product Solution and Service
  • Table 21. Date of Enter into Customer Self-Service Software Market
  • Table 22. Mergers & Acquisitions, Expansion Plans
  • Table 23. Global Customer Self-Service Software Market Size by Type (2017-2022) & (US$ Million)
  • Table 24. Global Customer Self-Service Software Revenue Market Share by Type (2017-2022)
  • Table 25. Global Customer Self-Service Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
  • Table 26. Global Customer Self-Service Software Revenue Market Share by Type (2023-2028)
  • Table 27. Global Customer Self-Service Software Market Size by Application (2017-2022) & (US$ Million)
  • Table 28. Global Customer Self-Service Software Revenue Share by Application (2017-2022)
  • Table 29. Global Customer Self-Service Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
  • Table 30. Global Customer Self-Service Software Revenue Share by Application (2023-2028)
  • Table 31. North America Customer Self-Service Software Market Size by Type (2017-2022) & (US$ Million)
  • Table 32. North America Customer Self-Service Software Market Size by Type (2023-2028) & (US$ Million)
  • Table 33. North America Customer Self-Service Software Market Size by Application (2017-2022) & (US$ Million)
  • Table 34. North America Customer Self-Service Software Market Size by Application (2023-2028) & (US$ Million)
  • Table 35. North America Customer Self-Service Software Market Size by Country (2017-2022) & (US$ Million)
  • Table 36. North America Customer Self-Service Software Market Size by Country (2023-2028) & (US$ Million)
  • Table 37. Europe Customer Self-Service Software Market Size by Type (2017-2022) & (US$ Million)
  • Table 38. Europe Customer Self-Service Software Market Size by Type (2023-2028) & (US$ Million)
  • Table 39. Europe Customer Self-Service Software Market Size by Application (2017-2022) & (US$ Million)
  • Table 40. Europe Customer Self-Service Software Market Size by Application (2023-2028) & (US$ Million)
  • Table 41. Europe Customer Self-Service Software Market Size by Country (2017-2022) & (US$ Million)
  • Table 42. Europe Customer Self-Service Software Market Size by Country (2023-2028) & (US$ Million)
  • Table 43. Asia Pacific Customer Self-Service Software Market Size by Type (2017-2022) & (US$ Million)
  • Table 44. Asia Pacific Customer Self-Service Software Market Size by Type (2023-2028) & (US$ Million)
  • Table 45. Asia Pacific Customer Self-Service Software Market Size by Application (2017-2022) & (US$ Million)
  • Table 46. Asia Pacific Customer Self-Service Software Market Size by Application (2023-2028) & (US$ Million)
  • Table 47. Asia Pacific Customer Self-Service Software Market Size by Region (2017-2022) & (US$ Million)
  • Table 48. Asia Pacific Customer Self-Service Software Market Size by Region (2023-2028) & (US$ Million)
  • Table 49. Latin America Customer Self-Service Software Market Size by Type (2017-2022) & (US$ Million)
  • Table 50. Latin America Customer Self-Service Software Market Size by Type (2023-2028) & (US$ Million)
  • Table 51. Latin America Customer Self-Service Software Market Size by Application (2017-2022) & (US$ Million)
  • Table 52. Latin America Customer Self-Service Software Market Size by Application (2023-2028) & (US$ Million)
  • Table 53. Latin America Customer Self-Service Software Market Size by Country (2017-2022) & (US$ Million)
  • Table 54. Latin America Customer Self-Service Software Market Size by Country (2023-2028) & (US$ Million)
  • Table 55. Middle East and Africa Customer Self-Service Software Market Size by Type (2017-2022) & (US$ Million)
  • Table 56. Middle East and Africa Customer Self-Service Software Market Size by Type (2023-2028) & (US$ Million)
  • Table 57. Middle East and Africa Customer Self-Service Software Market Size by Application (2017-2022) & (US$ Million)
  • Table 58. Middle East and Africa Customer Self-Service Software Market Size by Application (2023-2028) & (US$ Million)
  • Table 59. Middle East and Africa Customer Self-Service Software Market Size by Country (2017-2022) & (US$ Million)
  • Table 60. Middle East and Africa Customer Self-Service Software Market Size by Country (2023-2028) & (US$ Million)
  • Table 61. Zendesk Company Details
  • Table 62. Zendesk Business Overview
  • Table 63. Zendesk Customer Self-Service Software Product
  • Table 64. Zendesk Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 65. Zendesk Recent Developments
  • Table 66. Zoho Company Details
  • Table 67. Zoho Business Overview
  • Table 68. Zoho Customer Self-Service Software Product
  • Table 69. Zoho Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 70. Zoho Recent Developments
  • Table 71. Freshworks Company Details
  • Table 72. Freshworks Business Overview
  • Table 73. Freshworks Customer Self-Service Software Product
  • Table 74. Freshworks Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 75. Freshworks Recent Developments
  • Table 76. Salesforce Company Details
  • Table 77. Salesforce Business Overview
  • Table 78. Salesforce Customer Self-Service Software Product
  • Table 79. Salesforce Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 80. Salesforce Recent Developments
  • Table 81. QualityUnit Company Details
  • Table 82. QualityUnit Business Overview
  • Table 83. QualityUnit Customer Self-Service Software Product
  • Table 84. QualityUnit Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 85. QualityUnit Recent Developments
  • Table 86. TeamSupport Company Details
  • Table 87. TeamSupport Business Overview
  • Table 88. TeamSupport Customer Self-Service Software Product
  • Table 89. TeamSupport Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 90. TeamSupport Recent Developments
  • Table 91. Helpshift Company Details
  • Table 92. Helpshift Business Overview
  • Table 93. Helpshift Customer Self-Service Software Product
  • Table 94. Helpshift Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 95. Helpshift Recent Developments
  • Table 96. Wix Company Details
  • Table 97. Wix Business Overview
  • Table 98. Wix Customer Self-Service Software Product
  • Table 99. Wix Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 100. Wix Recent Developments
  • Table 101. Atlassian Company Details
  • Table 102. Atlassian Business Overview
  • Table 103. Atlassian Customer Self-Service Software Product
  • Table 104. Atlassian Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 105. Atlassian Recent Developments
  • Table 106. Whatfix Company Details
  • Table 107. Whatfix Business Overview
  • Table 108. Whatfix Customer Self-Service Software Product
  • Table 109. Whatfix Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 110. Whatfix Recent Developments
  • Table 111. HubSpot Company Details
  • Table 112. HubSpot Business Overview
  • Table 113. HubSpot Customer Self-Service Software Product
  • Table 114. HubSpot Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 115. HubSpot Recent Developments
  • Table 116. Help Scout Company Details
  • Table 117. Help Scout Business Overview
  • Table 118. Help Scout Customer Self-Service Software Product
  • Table 119. Help Scout Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 120. Help Scout Recent Developments
  • Table 121. Reamaze Company Details
  • Table 122. Reamaze Business Overview
  • Table 123. Reamaze Customer Self-Service Software Product
  • Table 124. Reamaze Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 125. Reamaze Recent Developments
  • Table 126. Kayako Company Details
  • Table 127. Kayako Business Overview
  • Table 128. Kayako Customer Self-Service Software Product
  • Table 129. Kayako Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 130. Kayako Recent Developments
  • Table 131. WalkMe Company Details
  • Table 132. WalkMe Business Overview
  • Table 133. WalkMe Customer Self-Service Software Product
  • Table 134. WalkMe Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 135. WalkMe Recent Developments
  • Table 136. SugarCRM Company Details
  • Table 137. SugarCRM Business Overview
  • Table 138. SugarCRM Customer Self-Service Software Product
  • Table 139. SugarCRM Revenue in Customer Self-Service Software Business (2017-2022) & (US$ Million)
  • Table 140. SugarCRM Recent Developments
  • Table 141. Research Programs/Design for This Report
  • Table 142. Key Data Information from Secondary Sources
  • Table 143. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Global Customer Self-Service Software Market Share by Type: 2021 VS 2028
  • Figure 2. On-premise Features
  • Figure 3. Cloud-based Features
  • Figure 4. Global Customer Self-Service Software Market Share by Application: 2021 VS 2028
  • Figure 5. Large Enterprises Case Studies
  • Figure 6. SMEs Case Studies
  • Figure 7. Customer Self-Service Software Report Years Considered
  • Figure 8. Global Customer Self-Service Software Market Size (US$ Million), Year-over-Year: 2017-2028
  • Figure 9. Global Customer Self-Service Software Market Size, (US$ Million), 2017 VS 2021 VS 2028
  • Figure 10. Global Customer Self-Service Software Market Share by Region: 2021 VS 2028
  • Figure 11. Global Customer Self-Service Software Market Share by Players in 2021
  • Figure 12. Global Top Customer Self-Service Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Self-Service Software as of 2021)
  • Figure 13. The Top 10 and 5 Players Market Share by Customer Self-Service Software Revenue in 2021
  • Figure 14. North America Customer Self-Service Software Market Size YoY (2017-2028) & (US$ Million)
  • Figure 15. North America Customer Self-Service Software Market Size Market Share by Type (2017-2028)
  • Figure 16. North America Customer Self-Service Software Market Size Market Share by Application (2017-2028)
  • Figure 17. North America Customer Self-Service Software Market Size Share by Country (2017-2028)
  • Figure 18. United States Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 19. Canada Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 20. Europe Customer Self-Service Software Market Size YoY (2017-2028) & (US$ Million)
  • Figure 21. Europe Customer Self-Service Software Market Size Market Share by Type (2017-2028)
  • Figure 22. Europe Customer Self-Service Software Market Size Market Share by Application (2017-2028)
  • Figure 23. Europe Customer Self-Service Software Market Size Share by Country (2017-2028)
  • Figure 24. Germany Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 25. France Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 26. U.K. Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 27. Italy Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 28. Russia Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 29. Nordic Countries Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 30. Asia-Pacific Customer Self-Service Software Market Size YoY (2017-2028) & (US$ Million)
  • Figure 31. Asia Pacific Customer Self-Service Software Market Size Market Share by Type (2017-2028)
  • Figure 32. Asia Pacific Customer Self-Service Software Market Size Market Share by Application (2017-2028)
  • Figure 33. Asia Pacific Customer Self-Service Software Market Size Share by Region (2017-2028)
  • Figure 34. China Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 35. Japan Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 36. South Korea Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 37. Southeast Asia Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 38. India Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 39. Australia Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)

List of Figures

  • Figure 40. Latin America Customer Self-Service Software Market Size YoY (2017-2028) & (US$ Million)
  • Figure 41. Latin America Customer Self-Service Software Market Size Market Share by Type (2017-2028)
  • Figure 42. Latin America Customer Self-Service Software Market Size Market Share by Application (2017-2028)
  • Figure 43. Latin America Customer Self-Service Software Market Size Share by Country (2017-2028)
  • Figure 44. Mexico Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 45. Brazil Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 46. Middle East & Africa Customer Self-Service Software Market Size YoY (2017-2028) & (US$ Million)
  • Figure 47. Middle East and Africa Customer Self-Service Software Market Size Market Share by Type (2017-2028)
  • Figure 48. Middle East and Africa Customer Self-Service Software Market Size Market Share by Application (2017-2028)
  • Figure 49. Middle East and Africa Customer Self-Service Software Market Size Share by Country (2017-2028)
  • Figure 50. Turkey Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 51. Saudi Arabia Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 52. UAE Customer Self-Service Software Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 53. Zendesk Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 54. Zoho Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 55. Freshworks Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 56. Salesforce Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 57. QualityUnit Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 58. TeamSupport Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 59. Helpshift Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 60. Wix Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 61. Atlassian Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 62. Whatfix Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 63. HubSpot Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 64. Help Scout Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 65. Reamaze Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 66. Kayako Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 67. WalkMe Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 68. SugarCRM Revenue Growth Rate in Customer Self-Service Software Business (2017-2022)
  • Figure 69. Bottom-up and Top-down Approaches for This Report
  • Figure 70. Data Triangulation
  • Figure 71. Key Executives Interviewed
目次

This research report focuses on the Customer Self-Service Software Market. It analyzes market size, trends and demand forecasts, as well as growth factors and challenges. The report provides market data breakdowns by type, application, company, and region, in addition to competitive landscape and key company profiles.

TABLE OF CONTENTS

1 Report Business Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Customer Self-Service Software Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
    • 1.2.2 On-premise
    • 1.2.3 Cloud-based
  • 1.3 Market by Application
    • 1.3.1 Global Customer Self-Service Software Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
    • 1.3.2 Large Enterprises
    • 1.3.3 SMEs
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Customer Self-Service Software Market Perspective (2017-2028)
  • 2.2 Customer Self-Service Software Growth Trends by Region
    • 2.2.1 Customer Self-Service Software Market Size by Region: 2017 VS 2021 VS 2028
    • 2.2.2 Customer Self-Service Software Historic Market Size by Region (2017-2022)
    • 2.2.3 Customer Self-Service Software Forecasted Market Size by Region (2023-2028)
  • 2.3 Customer Self-Service Software Market Dynamics
    • 2.3.1 Customer Self-Service Software Industry Trends
    • 2.3.2 Customer Self-Service Software Market Drivers
    • 2.3.3 Customer Self-Service Software Market Challenges
    • 2.3.4 Customer Self-Service Software Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Customer Self-Service Software Players by Revenue
    • 3.1.1 Global Top Customer Self-Service Software Players by Revenue (2017-2022)
    • 3.1.2 Global Customer Self-Service Software Revenue Market Share by Players (2017-2022)
  • 3.2 Global Customer Self-Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
  • 3.3 Players Covered: Ranking by Customer Self-Service Software Revenue
  • 3.4 Global Customer Self-Service Software Market Concentration Ratio
    • 3.4.1 Global Customer Self-Service Software Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Customer Self-Service Software Revenue in 2021
  • 3.5 Customer Self-Service Software Key Players Head office and Area Served
  • 3.6 Key Players Customer Self-Service Software Product Solution and Service
  • 3.7 Date of Enter into Customer Self-Service Software Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Self-Service Software Breakdown Data by Type

  • 4.1 Global Customer Self-Service Software Historic Market Size by Type (2017-2022)
  • 4.2 Global Customer Self-Service Software Forecasted Market Size by Type (2023-2028)

5 Customer Self-Service Software Breakdown Data by Application

  • 5.1 Global Customer Self-Service Software Historic Market Size by Application (2017-2022)
  • 5.2 Global Customer Self-Service Software Forecasted Market Size by Application (2023-2028)

6 North America

  • 6.1 North America Customer Self-Service Software Market Size (2017-2028)
  • 6.2 North America Customer Self-Service Software Market Size by Type
    • 6.2.1 North America Customer Self-Service Software Market Size by Type (2017-2022)
    • 6.2.2 North America Customer Self-Service Software Market Size by Type (2023-2028)
    • 6.2.3 North America Customer Self-Service Software Market Share by Type (2017-2028)
  • 6.3 North America Customer Self-Service Software Market Size by Application
    • 6.3.1 North America Customer Self-Service Software Market Size by Application (2017-2022)
    • 6.3.2 North America Customer Self-Service Software Market Size by Application (2023-2028)
    • 6.3.3 North America Customer Self-Service Software Market Share by Application (2017-2028)
  • 6.4 North America Customer Self-Service Software Market Size by Country
    • 6.4.1 North America Customer Self-Service Software Market Size by Country (2017-2022)
    • 6.4.2 North America Customer Self-Service Software Market Size by Country (2023-2028)
    • 6.4.3 U.S.
    • 6.4.4 Canada

7 Europe

  • 7.1 Europe Customer Self-Service Software Market Size (2017-2028)
  • 7.2 Europe Customer Self-Service Software Market Size by Type
    • 7.2.1 Europe Customer Self-Service Software Market Size by Type (2017-2022)
    • 7.2.2 Europe Customer Self-Service Software Market Size by Type (2023-2028)
    • 7.2.3 Europe Customer Self-Service Software Market Share by Type (2017-2028)
  • 7.3 Europe Customer Self-Service Software Market Size by Application
    • 7.3.1 Europe Customer Self-Service Software Market Size by Application (2017-2022)
    • 7.3.2 Europe Customer Self-Service Software Market Size by Application (2023-2028)
    • 7.3.3 Europe Customer Self-Service Software Market Share by Application (2017-2028)
  • 7.4 Europe Customer Self-Service Software Market Size by Country
    • 7.4.1 Europe Customer Self-Service Software Market Size by Country (2017-2022)
    • 7.4.2 Europe Customer Self-Service Software Market Size by Country (2023-2028)
    • 7.4.3 Germany
    • 7.4.4 France
    • 7.4.5 U.K.
    • 7.4.6 Italy
    • 7.4.7 Russia
    • 7.4.8 Nordic Countries

8 Asia-Pacific

  • 8.1 Asia-Pacific Customer Self-Service Software Market Size (2017-2028)
  • 8.2 Asia-Pacific Customer Self-Service Software Market Size by Type
    • 8.2.1 Asia-Pacific Customer Self-Service Software Market Size by Type (2017-2022)
    • 8.2.2 Asia-Pacific Customer Self-Service Software Market Size by Type (2023-2028)
    • 8.2.3 Asia-Pacific Customer Self-Service Software Market Share by Type (2017-2028)
  • 8.3 Asia-Pacific Customer Self-Service Software Market Size by Application
    • 8.3.1 Asia-Pacific Customer Self-Service Software Market Size by Application (2017-2022)
    • 8.3.2 Asia-Pacific Customer Self-Service Software Market Size by Application (2023-2028)
    • 8.3.3 Asia-Pacific Customer Self-Service Software Market Share by Application (2017-2028)
  • 8.4 Asia-Pacific Customer Self-Service Software Market Size by Region
    • 8.4.1 Asia-Pacific Customer Self-Service Software Market Size by Region (2017-2022)
    • 8.4.2 Asia-Pacific Customer Self-Service Software Market Size by Region (2023-2028)
    • 8.4.3 China
    • 8.4.4 Japan
    • 8.4.5 South Korea
    • 8.4.6 Southeast Asia
    • 8.4.7 India
    • 8.4.8 Australia

9 Latin America

  • 9.1 Latin America Customer Self-Service Software Market Size (2017-2028)
  • 9.2 Latin America Customer Self-Service Software Market Size by Type
    • 9.2.1 Latin America Customer Self-Service Software Market Size by Type (2017-2022)
    • 9.2.2 Latin America Customer Self-Service Software Market Size by Type (2023-2028)
    • 9.2.3 Latin America Customer Self-Service Software Market Share by Type (2017-2028)
  • 9.3 Latin America Customer Self-Service Software Market Size by Application
    • 9.3.1 Latin America Customer Self-Service Software Market Size by Application (2017-2022)
    • 9.3.2 Latin America Customer Self-Service Software Market Size by Application (2023-2028)
    • 9.3.3 Latin America Customer Self-Service Software Market Share by Application (2017-2028)
  • 9.4 Latin America Customer Self-Service Software Market Size by Country
    • 9.4.1 Latin America Customer Self-Service Software Market Size by Country (2017-2022)
    • 9.4.2 Latin America Customer Self-Service Software Market Size by Country (2023-2028)
    • 9.4.3 Mexico
    • 9.4.4 Brazil

10 Middle East & Africa

  • 10.1 Middle East & Africa Customer Self-Service Software Market Size (2017-2028)
  • 10.2 Middle East & Africa Customer Self-Service Software Market Size by Type
    • 10.2.1 Middle East & Africa Customer Self-Service Software Market Size by Type (2017-2022)
    • 10.2.2 Middle East & Africa Customer Self-Service Software Market Size by Type (2023-2028)
    • 10.2.3 Middle East & Africa Customer Self-Service Software Market Share by Type (2017-2028)
  • 10.3 Middle East & Africa Customer Self-Service Software Market Size by Application
    • 10.3.1 Middle East & Africa Customer Self-Service Software Market Size by Application (2017-2022)
    • 10.3.2 Middle East & Africa Customer Self-Service Software Market Size by Application (2023-2028)
    • 10.3.3 Middle East & Africa Customer Self-Service Software Market Share by Application (2017-2028)
  • 10.4 Middle East & Africa Customer Self-Service Software Market Size by Country
    • 10.4.1 Middle East & Africa Customer Self-Service Software Market Size by Country (2017-2022)
    • 10.4.2 Middle East & Africa Customer Self-Service Software Market Size by Country (2023-2028)
    • 10.4.3 Turkey
    • 10.4.4 Saudi Arabia
    • 10.4.5 UAE

11 Key Players Profiles

  • 11.1 Zendesk
    • 11.1.1 Zendesk Company Details
    • 11.1.2 Zendesk Business Overview
    • 11.1.3 Zendesk Customer Self-Service Software Introduction
    • 11.1.4 Zendesk Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.1.5 Zendesk Recent Developments
  • 11.2 Zoho
    • 11.2.1 Zoho Company Details
    • 11.2.2 Zoho Business Overview
    • 11.2.3 Zoho Customer Self-Service Software Introduction
    • 11.2.4 Zoho Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.2.5 Zoho Recent Developments
  • 11.3 Freshworks
    • 11.3.1 Freshworks Company Details
    • 11.3.2 Freshworks Business Overview
    • 11.3.3 Freshworks Customer Self-Service Software Introduction
    • 11.3.4 Freshworks Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.3.5 Freshworks Recent Developments
  • 11.4 Salesforce
    • 11.4.1 Salesforce Company Details
    • 11.4.2 Salesforce Business Overview
    • 11.4.3 Salesforce Customer Self-Service Software Introduction
    • 11.4.4 Salesforce Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.4.5 Salesforce Recent Developments
  • 11.5 QualityUnit
    • 11.5.1 QualityUnit Company Details
    • 11.5.2 QualityUnit Business Overview
    • 11.5.3 QualityUnit Customer Self-Service Software Introduction
    • 11.5.4 QualityUnit Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.5.5 QualityUnit Recent Developments
  • 11.6 TeamSupport
    • 11.6.1 TeamSupport Company Details
    • 11.6.2 TeamSupport Business Overview
    • 11.6.3 TeamSupport Customer Self-Service Software Introduction
    • 11.6.4 TeamSupport Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.6.5 TeamSupport Recent Developments
  • 11.7 Helpshift
    • 11.7.1 Helpshift Company Details
    • 11.7.2 Helpshift Business Overview
    • 11.7.3 Helpshift Customer Self-Service Software Introduction
    • 11.7.4 Helpshift Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.7.5 Helpshift Recent Developments
  • 11.8 Wix
    • 11.8.1 Wix Company Details
    • 11.8.2 Wix Business Overview
    • 11.8.3 Wix Customer Self-Service Software Introduction
    • 11.8.4 Wix Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.8.5 Wix Recent Developments
  • 11.9 Atlassian
    • 11.9.1 Atlassian Company Details
    • 11.9.2 Atlassian Business Overview
    • 11.9.3 Atlassian Customer Self-Service Software Introduction
    • 11.9.4 Atlassian Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.9.5 Atlassian Recent Developments
  • 11.10 Whatfix
    • 11.10.1 Whatfix Company Details
    • 11.10.2 Whatfix Business Overview
    • 11.10.3 Whatfix Customer Self-Service Software Introduction
    • 11.10.4 Whatfix Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.10.5 Whatfix Recent Developments
  • 11.11 HubSpot
    • 11.11.1 HubSpot Company Details
    • 11.11.2 HubSpot Business Overview
    • 11.11.3 HubSpot Customer Self-Service Software Introduction
    • 11.11.4 HubSpot Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.11.5 HubSpot Recent Developments
  • 11.12 Help Scout
    • 11.12.1 Help Scout Company Details
    • 11.12.2 Help Scout Business Overview
    • 11.12.3 Help Scout Customer Self-Service Software Introduction
    • 11.12.4 Help Scout Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.12.5 Help Scout Recent Developments
  • 11.13 Reamaze
    • 11.13.1 Reamaze Company Details
    • 11.13.2 Reamaze Business Overview
    • 11.13.3 Reamaze Customer Self-Service Software Introduction
    • 11.13.4 Reamaze Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.13.5 Reamaze Recent Developments
  • 11.14 Kayako
    • 11.14.1 Kayako Company Details
    • 11.14.2 Kayako Business Overview
    • 11.14.3 Kayako Customer Self-Service Software Introduction
    • 11.14.4 Kayako Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.14.5 Kayako Recent Developments
  • 11.15 WalkMe
    • 11.15.1 WalkMe Company Details
    • 11.15.2 WalkMe Business Overview
    • 11.15.3 WalkMe Customer Self-Service Software Introduction
    • 11.15.4 WalkMe Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.15.5 WalkMe Recent Developments
  • 11.16 SugarCRM
    • 11.16.1 SugarCRM Company Details
    • 11.16.2 SugarCRM Business Overview
    • 11.16.3 SugarCRM Customer Self-Service Software Introduction
    • 11.16.4 SugarCRM Revenue in Customer Self-Service Software Business (2017-2022)
    • 11.16.5 SugarCRM Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

  • 13.1 Research Methodology
    • 13.1.1 Methodology/Research Approach
    • 13.1.2 Data Source
  • 13.2 Author Details
  • 13.3 Disclaimer