市場調査レポート
商品コード
1215596
顧客セルフサービスソフトウェアの世界市場(2022年~2028年)Customer Self-Service Software Market 2022-2028 |
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顧客セルフサービスソフトウェアの世界市場(2022年~2028年) |
出版日: 2023年02月01日
発行: Orion Market Research
ページ情報: 英文
納期: 2~3営業日
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世界の顧客セルフサービスソフトウェアの市場規模は、予測期間中に21.8%の大幅なCAGRで成長すると予想されています。市場の成長を後押しする主な要因には、ソーシャルメディアチャンネルを介したセルフサービスのカスタマーサポートの浸透、企業による新しいソリューションの発表などが挙げられます。
当レポートでは、世界の顧客セルフサービスソフトウェア市場を調査しており、市場の概要、市場動向の分析、展開別・タイプ別・用途別・地域別の分析、競合情勢、さらに主要企業のプロファイルなど、包括的な情報を提供しています。
Title:Global Customer Self-Service Software Market Size, Share & Trends Analysis Report by Deployment (Cloud-Based and On-Premises), by Type (Solutions and Services), and by Application (BFSI, Aerospace & Defense, Healthcare, Retail & E-Commerce, Education, IT & Telecommunication, Transportation & Logistics, Government & Public, and Others) Forecast Period (2022-2028).
The global customer self-service software market is anticipated to grow at a substantial CAGR of 21.8% during the forecast period. With the widespread adoption of knowledge bases, online communities, and Q&A sites, consumers can easily find their answers, anytime, anywhere. With the increasing penetration of self-service customer support via social media channels, companies are launching new solutions that are fueling the market growth over the forecast period. For instance, in April 2022, Nextdoor launched an updated ads platform to assist SMBs to connect with local communities. This new platform is designed to make it easier than ever for businesses to log in, create and launch a Nextdoor ad campaign, including simplified creation and performance stats, all in one place.
The global customer self-service software market is segmented based on deployment, type, and application. Based on the deployment, the market is segmented into cloud-based and on-premises. Based on the type, the market is sub-segmented into solutions and services. The solutions segment is further segmented into web self-service, mobile self-service, intelligent virtual assistants, social media and community self-service, interactive voice response and interactive text response, and others. The services segment includes consulting services, integration and deployment services, and training and support services. Based on the application, the market is further augmented into the BFSI, aerospace & defense, healthcare, retail & e-commerce, education, IT & telecommunication, transportation & logistics, government & public, and others. Among the application segment, the retail & e-commerce segment is expected to hold a considerable share in the market during the forecast period. Retailers are deploying new technologies to enhance customer experience (CX) and satisfaction. Hence, the growing adoption of self-service checkouts among retailers is expected to bolster segmental growth.
Geographically the global customer self-service software market is segmented into North America, Europe, Asia Pacific, and the Rest of the World. The North American region is expected to hold a prominent share in the market over the forecast period. Growing adoption of strategies such as product launches, partnerships, and others by market players to expand existing solutions and services. For instance, in January 2022, Nuance Communications expanded its partnership with Genesys, giving Genesys Cloud CX customers integrated access to Nuance Contact Center AI. The continuing acceleration of digital transformation means providing customers with a combination of advanced capabilities in a CCaaS mode.
The major companies serving the global customer self-service software market include Avaya, Inc., Freshdesk, Inc., Genesys Cloud Services, Inc., IBM Corp., Microsoft Corp., Nuance Communications, Inc., Oracle Corp., SAP SE, Salesforce.Com, Inc., Zendesk, Inc., and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market. For instance, in September 2020, Nuance Communications, Inc. and Rakuten Mobile, Inc. announced a strategic partnership to add Nuance Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native, and virtualized platform to have Nuance Conversational and built-in Engagement AI services.
Research Methodology
The market study of the global customer self-service software market is incorporated by extensive primary and secondary research conducted by the research team at OMR. Secondary research has been conducted to refine the available data to break down the market into various segments, and derive the total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior, and macroeconomic factors. Numbers extracted from secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings authenticity to our reports.
Secondary Sources Include:
The report provides an in-depth analysis of the market size, and intended quality of the service preferred by consumers. The report will serve as a source for a 360-degree analysis of the market thoroughly integrating different models.
Market Segmentation
The Report Covers: