サンプル依頼リスト カート
  • English
  • Korean
  • Traditional Chinese
  • Simplified Chinese
デフォルト表紙
市場調査レポート
商品コード
1671122

顧客サービス向けAIの世界市場：市場規模・シェア・動向、業界分析 (製品別、技術別、顧客対応チャネル別・展開方式別・エンドユーザー別・地域別)、将来予測 (2025年～2034年)

AI for Customer Service Market Size, Share, Trends, Industry Analysis Report: By Product, Technology, Customer Interaction Channel, Deployment Mode, End User, and Region - Market Forecast, 2025-2034

出版日
ページ情報
英文 125 Pages
納期
即日から翌営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=144.06円
顧客サービス向けAIの世界市場：市場規模・シェア・動向、業界分析 (製品別、技術別、顧客対応チャネル別・展開方式別・エンドユーザー別・地域別)、将来予測 (2025年～2034年)
出版日: 2025年02月01日
発行: Polaris Market Research
ページ情報: 英文 125 Pages
納期: 即日から翌営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

Polaris Market Research社の最新調査によると、世界の顧客サービス向けAIの市場規模は2034年までに1,178億7,000万米ドルに達する見込みです。このレポートは現在の市場力学を詳細に洞察し、将来の市場成長に関する分析を提供しています。

顧客サービス向けAIとは、チャットボットやバーチャルアシスタントなどの人工知能（AI）技術を使用して顧客サポートを自動化・強化し、応答時間と全体的な顧客体験を改善することを指します。

顧客サービス向けAIにより、企業は顧客データ、好み、過去の行動に基づいてパーソナライズされたインタラクションを提供できるようになります。AIシステムは、個々のカスタマージャーニーを追跡し、この情報を使用して、各インタラクションをより適切なものにして、オーダーメイドのソリューションを提供します。例えば、AIは顧客の過去のインタラクションに基づいて、製品を推奨したり、問題を迅速に解決したり、あるいはトラブルシューティングの手順を提案したりします。このレベルのパーソナライゼーションは、より強固な関係を構築し、顧客満足度とロイヤルティを高めるのに役立ちます。また、パーソナライズされた体験はリピーターにつながる可能性が高く、ブランドイメージの向上と顧客維持を目指す企業にとってAI主導の顧客サービスは不可欠であり、顧客サービス向けAI市場の拡大を後押ししています。

顧客サービス向けAI市場のソリューションは、ウェブサイト、ソーシャルメディア、モバイルアプリなど、さまざまなプラットフォームへの統合が進んでいます。このマルチチャネル・アプローチにより、ソーシャルメディア上のメッセージや企業のウェブサイト上のチャットボットなど、顧客が好みのコミュニケーション・チャネルを通じてヘルプにアクセスできるようになります。AIは、これらのすべてのタッチポイントで一貫したサポートを提供することができ、顧客がどのようにやり取りしても同じレベルのサービスを受けられるようにします。また、異なるプラットフォーム間をシームレスに移行できるため、顧客にとって自然で便利と感じられる方法でビジネスに関わることができ、顧客体験も向上します。

顧客サービス向けAI市場レポートハイライト

技術別では、パーソナライズされた応答を作成することで顧客との対話の質を向上させる生成AI分野が2024年の顧客サービス向けAI市場を独占しました。

製品別では、チャットボットとバーチャルアシスタントのセグメントが、顧客との対話を改善し、サポートを合理化する能力により、予測期間中に最も速い成長が見込まれています。

2024年には、効率的な顧客サポートを必要とする企業が多数存在するため、北米が顧客サービス向けAI市場を独占しました。

アジア太平洋は、拡大するデジタル経済と技術に精通した人口に牽引され、予測期間中に大きなシェアを記録すると予想されます。

世界の主要企業の一例としては、Microsoft、IBM、Google、AWS、Salesforce、Atlassian、SAP、ServiceNow、Zendesk、OpenAI、Sprinklerなどが挙げられます。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 分析手法

第4章 顧客サービス向けAI市場の洞察

  • 市場スナップショット
  • 顧客サービス向けAIの市場力学
    • 促進要因と機会
      • 自然言語処理の進歩
      • eコマース分野の成長
    • 抑制要因と課題
      • 初期投資とコストが高い
  • PESTLE分析
  • 顧客サービス向けAI市場の動向
  • バリューチェーン分析
  • COVID-19の影響分析

第5章 世界の顧客サービス向けAI市場：製品別

  • 主な分析結果
  • イントロダクション
  • チャットボット、バーチャルアシスタント
  • AI駆動型チケットシステム
  • 感情・フィードバック分析ツール
  • 推奨システム
  • その他

第6章 世界の顧客サービス向けAI市場：技術別

  • 主な分析結果
  • 生成AI
  • その他

第7章 世界の顧客サービス向けAI市場：顧客対応チャネル別

  • 主な分析結果
  • イントロダクション
  • テキスト・メール
  • 音声
  • 動画
  • オムニチャネル
  • その他

第8章 世界の顧客サービス向けAI市場：展開方式別

  • 主な分析結果
  • イントロダクション
  • クラウド
  • オンプレミス

第9章 世界の顧客サービス向けAI市場：エンドユーザー別

  • 主な分析結果
  • イントロダクション
  • BFSI
  • 政府・公共部門
  • 通信
  • 小売業・eコマース
  • その他

第10章 世界の顧客サービス向けAI市場：地域別

  • 主な分析結果
  • イントロダクション
    • 顧客サービス向けAI市場の評価：地域別 (2020～2034年)
  • 北米
    • 北米：製品別 (2020～2034年)
    • 北米：技術別 (2020～2034年)
    • 北米：顧客対応チャネル別 (2020～2034年)
    • 北米：展開方式別 (2020～2034年)
    • 北米：エンドユーザー別 (2020～2034年)
    • 北米の顧客サービス向けAI市場
    • 米国
    • カナダ
  • 欧州
    • 欧州：製品別 (2020～2034年)
    • 欧州：技術別 (2020～2034年)
    • 欧州：顧客対応チャネル別 (2020～2034年)
    • 欧州：展開方式別 (2020～2034年)
    • 欧州：エンドユーザー別 (2020～2034年)
    • 英国
    • フランス
    • ドイツ
    • イタリア
    • スペイン
    • オランダ
    • ロシア
    • その他欧州
  • アジア太平洋
    • アジア太平洋：製品別 (2020～2034年)
    • アジア太平洋：技術別 (2020～2034年)
    • アジア太平洋：顧客対応チャネル別 (2020～2034年)
    • アジア太平洋：展開方式別 (2020～2034年)
    • アジア太平洋：エンドユーザー別 (2020～2034年)
    • 中国
    • インド
    • マレーシア
    • 日本
    • インドネシア
    • 韓国
    • オーストラリア
    • その他アジア太平洋
  • 中東・アフリカ
    • 中東・アフリカ：製品別 (2020～2034年)
    • 中東・アフリカ：技術別 (2020～2034年)
    • 中東・アフリカ：顧客対応チャネル別 (2020～2034年)
    • 中東・アフリカ：展開方式別 (2020～2034年)
    • 中東・アフリカ：エンドユーザー別 (2020～2034年)
    • サウジアラビア
    • アラブ首長国連邦
    • イスラエル
    • 南アフリカ
    • その他中東・アフリカ
  • ラテンアメリカ
    • ラテンアメリカ：製品別 (2020～2034年)
    • ラテンアメリカ：技術別 (2020～2034年)
    • ラテンアメリカ：顧客対応チャネル別 (2020～2034年)
    • ラテンアメリカ：展開方式別 (2020～2034年)
    • ラテンアメリカ：エンドユーザー別 (2020～2034年)
    • メキシコ
    • ブラジル
    • アルゼンチン
    • その他ラテンアメリカ

第11章 競合情勢

  • 事業拡大・企業買収の分析
    • 事業拡大
    • 企業買収
  • 提携/協業/合意/公開

第12章 企業プロファイル

  • Atlassian
  • AWS
  • Google
  • IBM
  • Microsoft
  • OpenAI
  • Salesforce
  • SAP
  • Servicenow
  • Sprinkler
  • Zendesk
図表

List of Tables:

  • Table 1 Global AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 2 Global AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 3 Global AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 4 Global AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 5 Global AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 6 North America: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 7 North America: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 8 North America: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 9 North America: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 10 North America: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 11 U.S.: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 12 U.S.: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 13 U.S.: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 14 U.S.: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 15 U.S.: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 16 Canada: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 17 Canada: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 18 Canada: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 19 Canada: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 20 Canada: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 21 Europe: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 22 Europe: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 23 Europe: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 24 Europe: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 25 Europe: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 26 UK: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 27 UK: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 28 UK: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 29 UK: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 30 UK: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 31 France: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 32 France: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 33 France: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 34 France: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 35 France: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 36 Germany: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 37 Germany: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 38 Germany: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 39 Germany: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 40 Germany: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 41 Italy: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 42 Italy: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 43 Italy: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 44 Italy: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 45 Italy: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 46 Spain: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 47 Spain: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 48 Spain: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 49 Spain: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 50 Spain: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 51 Netherlands: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 52 Netherlands: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 53 Netherlands: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 54 Netherlands: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 55 Netherlands: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 56 Russia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 57 Russia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 58 Russia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 59 Russia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 60 Russia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 61 Rest of Europe: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 62 Rest of Europe: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 63 Rest of Europe: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 64 Rest of Europe: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 65 Rest of Europe: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 66 Asia Pacific: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 67 Asia Pacific: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 68 Asia Pacific: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 69 Asia Pacific: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 70 Asia Pacific: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 71 China: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 72 China: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 73 China: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 74 China: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 75 China: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 76 India: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 77 India: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 78 India: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 79 India: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 80 India: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 81 Malaysia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 82 Malaysia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 83 Malaysia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 84 Malaysia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 85 Malaysia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 86 Japan: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 87 Japan: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 88 Japan: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 89 Japan: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 90 Japan: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 91 Indonesia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 92 Indonesia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 93 Indonesia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 94 Indonesia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 95 Indonesia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 96 South Korea: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 97 South Korea: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 98 South Korea: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 99 South Korea: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 100 South Korea: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 101 Australia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 102 Australia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 103 Australia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 104 Australia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 105 Australia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 106 Rest of Asia Pacific: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 107 Rest of Asia Pacific: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 108 Rest of Asia Pacific: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 109 Rest of Asia Pacific: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 110 Rest of Asia Pacific: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 111 Middle East & Africa: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 112 Middle East & Africa: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 113 Middle East & Africa: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 114 Middle East & Africa: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 115 Middle East & Africa: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 116 Saudi Arabia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 117 Saudi Arabia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 118 Saudi Arabia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 119 Saudi Arabia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 120 Saudi Arabia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 121 UAE: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 122 UAE: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 123 UAE: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 124 UAE: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 125 UAE: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 126 Israel: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 127 Israel: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 128 Israel: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 129 Israel: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 130 Israel: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 131 South Africa: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 132 South Africa: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 133 South Africa: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 134 South Africa: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 135 South Africa: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 136 Rest of Middle East & Africa: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 137 Rest of Middle East & Africa: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 138 Rest of Middle East & Africa: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 139 Rest of Middle East & Africa: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 140 Rest of Middle East & Africa: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 141 Latin America: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 142 Latin America: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 143 Latin America: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 144 Latin America: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 145 Latin America: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 146 Mexico: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 147 Mexico: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 148 Mexico: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 149 Mexico: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 150 Mexico: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 151 Brazil: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 152 Brazil: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 153 Brazil: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 154 Brazil: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 155 Brazil: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 156 Argentina: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 157 Argentina: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 158 Argentina: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 159 Argentina: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 160 Argentina: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • Table 161 Rest of Latin America: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • Table 162 Rest of Latin America: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • Table 163 Rest of Latin America: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • Table 164 Rest of Latin America: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • Table 165 Rest of Latin America: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)

List of Figures:

  • Figure 1. Global AI for Customer Service Market, 2020-2034 (USD Billion)
  • Figure 2. Integrated Ecosystem
  • Figure 3. Research Methodology: Top-Down & Bottom-Up Price
  • Figure 4. Market by Geography
  • Figure 5. Porter's Five Forces
  • Figure 6. Market by Product
  • Figure 7. Global AI for Customer Service Market, by Product, 2024 & 2034 (USD Billion)
  • Figure 8. Market by Technology
  • Figure 9. Global AI for Customer Service Market, by Technology, 2024 & 2034 (USD Billion)
  • Figure 10. Market by Customer Interaction Channel
  • Figure 11. Global AI for Customer Service Market, by Customer Interaction Channel, 2024 & 2034 (USD Billion)
  • Figure 12. Market by Deployment Mode
  • Figure 13. Global AI for Customer Service Market, by Deployment Mode, 2024 & 2034 (USD Billion)
  • Figure 14. Market by End User
  • Figure 15. Global AI for Customer Service Market, by End User, 2024 & 2034 (USD Billion)
目次
Product Code: PM5383

The global AI for customer service market size is expected to reach USD 117.87 billion by 2034, according to a new study by Polaris Market Research. The report "AI for Customer Service Market Size, Share, Trends, Industry Analysis Report: By Product, Technology (Generative AI and Others), Customer Interaction Channel, Deployment Mode, End User, and Region (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa) - Market Forecast, 2025-2034" gives a detailed insight into current market dynamics and provides analysis on future market growth.

AI for customer service refers to the use of artificial intelligence (AI) technologies, such as chatbots and virtual assistants, to automate and enhance customer support, improving response times and overall customer experience.

AI for customer service enables businesses to deliver personalized interactions based on customer data, preferences, and past behavior. AI systems track individual customer journeys and use this information to offer tailored solutions, making each interaction more relevant. For example, AI recommends products, resolves issues quickly, or even suggests troubleshooting steps based on a customer's previous interactions. This level of personalization helps build stronger relationships, increasing customer satisfaction and loyalty. Personalized experiences are also more likely to lead to repeat business, making AI-driven customer service essential for companies looking to improve their brand image and customer retention, thereby driving AI for customer service market expansion.

AI for customer service market solutions are being increasingly integrated across various platforms, including websites, social media, mobile apps, and more. This multi-channel approach ensures that customers have access to help through their preferred communication channel, whether it's messaging on social media or using a chatbot on a company's website. AI can provide consistent support across all these touchpoints, making sure customers receive the same level of service no matter how they interact. The ability to seamlessly transition between different platforms also improves the customer experience, as they can engage with the business in a way that feels natural and convenient to them.

AI for Customer Service Market Report Highlights

Based on technology, the generative AI segment dominated the AI for customer service market in 2024, as it improves the quality of customer interactions by creating personalized responses

By product, the chatbots and virtual assistants segment is expected to witness the fastest growth during the forecast period due to their ability to improve customer interaction and streamline support.

In 2024, North America dominated the AI for customer service market due to the presence of a large number of businesses that require efficient customer support.

Asia Pacific is expected to record a significant share during the forecast period, driven by the region's expanding digital economy and tech-savvy population.

A few of the global key market players are Microsoft, IBM, Google, AWS, Salesforce, Atlassian, SAP, ServiceNow, Zendesk, OpenAI, and Sprinkler.

Polaris market research has segmented the AI for customer service market report on the basis of product, technology, customer interaction channel, deployment mode, end users, and region:

By Product Outlook (Revenue - USD Billion, 2020-2034)

  • § Chatbots and Virtual Assistants
  • § AI-Driven Ticketing System
  • § Sentiments and Feedback Analysis Tools
  • § Recommendation Systems
  • § Others

By Technology Outlook (Revenue - USD Billion, 2020-2034)

  • § Generative AI
  • § Others

By Customer Interaction Channel Outlook (Revenue - USD Billion, 2020-2034)

  • § Text and Email
  • § Voice
  • § Video
  • § Omnichannel
  • § Others

By Deployment Mode Outlook (Revenue - USD Billion, 2020-2034)

  • § Cloud
  • § On-Premise

By End User Outlook (Revenue - USD Billion, 2020-2034)

  • § BFSI
  • § Government and Public Sector
  • § Telecommunication
  • § Retail and E-Commerce
  • § Others

By Regional Outlook (Revenue - USD Billion, 2020-2034)

  • North America
  • US
  • Canada
  • Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Russia
  • Netherlands
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Indonesia
  • Malaysia
  • Australia
  • Rest of Asia Pacific
  • Latin America
  • Argentina
  • Brazil
  • Mexico
  • Rest of Latin America
  • Middle East & Africa
  • UAE
  • Saudi Arabia
  • Israel
  • South Africa
  • Rest of Middle East & Africa

Table of Contents

1. Introduction

  • 1.1. Report Description
    • 1.1.1. Objectives of the Study
    • 1.1.2. Market Scope
    • 1.1.3. Assumptions
  • 1.2. Stakeholders

2. Executive Summary

  • 2.1. Market Highlights

3. Research Methodology

  • 3.1. Overview
    • 3.1.1. Data Mining
  • 3.2. Data Sources
    • 3.2.1. Primary Sources
    • 3.2.2. Secondary Sources

4. Global AI for Customer Service Market Insights

  • 4.1. AI for Customer Service Market - Deployment Mode Snapshot
  • 4.2. AI for Customer Service Market Dynamics
    • 4.2.1. Drivers and Opportunities
      • 4.2.1.1. Advancement in Natural Language Processing
      • 4.2.1.2. Growth of E-Commerce Sector
    • 4.2.2. Restraints and Challenges
      • 4.2.2.1. High initial investment and costs
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers (Moderate)
    • 4.3.2. Threats of New Entrants: (Low)
    • 4.3.3. Bargaining Power of Buyers (Moderate)
    • 4.3.4. Threat of Substitute (Moderate)
    • 4.3.5. Rivalry among existing firms (High)
  • 4.4. PESTEL Analysis
  • 4.5. AI for Customer Service Market Trends
  • 4.6. Value Chain Analysis
  • 4.7. COVID-19 Impact Analysis

5. Global AI for Customer Service Market, by Product

  • 5.1. Key Findings
  • 5.2. Introduction
    • 5.2.1. Global AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
  • 5.3. Chatbots and Virtual Assistants
    • 1.1.1. Global AI for Customer Service Market, by Chatbots and Virtual Assistants, by Region, 2020-2034 (USD Billion)
  • 5.4. AI-Driven Ticketing System
    • 1.1.2. Global AI for Customer Service Market, by AI-Driven Ticketing System, by Region, 2020-2034 (USD Billion)
  • 5.5. Sentiments and Feedback Analysis Tools
    • 1.1.3. Global AI for Customer Service Market, by Sentiments and Feedback Analysis Tools, by Region, 2020-2034 (USD Billion)
  • 5.6. Recommendation Systems
    • 1.1.4. Global AI for Customer Service Market, by Recommendation Systems, by Region, 2020-2034 (USD Billion)
  • 5.7. Others
    • 5.7.1. Global AI for Customer Service Market, by Others, by Region, 2020-2034 (USD Billion)

6. Global AI for Customer Service Market, by Technology

  • 6.1. Key Findings
  • 6.2. Introduction
    • 6.2.1. Global AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
  • 6.3. Generative AI
    • 6.3.1. Global AI for Customer Service Market, by Generative AI, by Region, 2020-2034 (USD Billion)
  • 6.4. Others
    • 6.4.1. Global AI for Customer Service Market, by Others, by Region, 2020-2034 (USD Billion)

7. Global AI for Customer Service Market, by Customer Interaction Channel

  • 7.1. Key Findings
  • 7.2. Introduction
    • 7.2.1. Global AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
  • 7.3. Text and Email
    • 7.3.1. Global AI for Customer Service Market, by Text and Email, by Region, 2020-2034 (USD Billion)
  • 7.4. Voice
    • 7.4.1. Global AI for Customer Service Market, by Voice, by Region, 2020-2034 (USD Billion)
  • 7.5. Video
    • 7.5.1. Global AI for Customer Service Market, by Video, by Region, 2020-2034 (USD Billion)
  • 7.6. Omnichannel
    • 7.6.1. Global AI for Customer Service Market, by Omnichannel, by Region, 2020-2034 (USD Billion)
  • 7.7. Others
    • 7.7.1. Global AI for Customer Service Market, by Others, by Region, 2020-2034 (USD Billion)

8. Global AI for Customer Service Market, by Deployment Mode

  • 8.1. Key Findings
  • 8.2. Introduction
    • 8.2.1. Global AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
  • 8.3. Cloud
    • 8.3.1. Global AI for Customer Service Market, by Cloud, by Region, 2020-2034 (USD Billion)
  • 8.4. On-Premise
    • 8.4.1. Global AI for Customer Service Market, by On-Premise, by Region, 2020-2034 (USD Billion)

9. Global AI for Customer Service Market, by End User

  • 9.1. Key Findings
  • 9.2. Introduction
    • 9.2.1. Global AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • 9.3. BFSI
    • 9.3.1. Global AI for Customer Service Market, by BFSI, 2020-2034 (USD Billion)
  • 9.4. Government and Public Sector
    • 9.4.1. Global AI for Customer Service Market, by Government and Public Sector, 2020-2034 (USD Billion)
  • 9.5. Telecommunication
    • 9.5.1. Global AI for Customer Service Market, by Telecommunication, 2020-2034 (USD Billion)
  • 9.6. Retail and E-Commerce
    • 9.6.1. Global AI for Customer Service Market, by Retail and E-Commerce, 2020-2034 (USD Billion)
  • 9.7. Others
    • 9.7.1. Global AI for Customer Service Market, by Others, 2020-2034 (USD Billion)

10. Global AI for Customer Service Market, by Geography

  • 10.1. Key Findings
  • 10.2. Introduction
    • 10.2.1. AI for Customer Service Market Assessment, By Geography, 2020-2034 (USD Billion)
  • 10.3. AI for Customer Service Market - North America
    • 10.3.1. North America: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
    • 10.3.2. North America: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
    • 10.3.3. North America: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
    • 10.3.4. North America: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
    • 10.3.5. North America: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.3.6. North America: AI for Customer Service Market
    • 10.3.7. AI for Customer Service Market - U.S.
      • 10.3.7.1. U.S.: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.3.7.2. U.S.: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.3.7.3. U.S.: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.3.7.4. U.S.: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.3.7.5. U.S.: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.3.8. AI for Customer Service Market - Canada
      • 10.3.8.1. Canada: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.3.8.2. Canada: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.3.8.3. Canada: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.3.8.4. Canada: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.3.8.5. Canada: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • 10.4. AI for Customer Service Market - Europe
    • 10.4.1. Europe: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
    • 10.4.2. Europe: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
    • 10.4.3. Europe: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
    • 10.4.4. Europe: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
    • 10.4.5. Europe: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.4.6. AI for Customer Service Market - UK
      • 10.4.6.1. UK: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.4.6.2. UK: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.4.6.3. UK: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.4.6.4. UK: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.4.6.5. UK: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.4.7. AI for Customer Service Market - France
      • 10.4.7.1. France: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.4.7.2. France: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.4.7.3. France: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.4.7.4. France: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.4.7.5. France: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.4.8. AI for Customer Service Market - Germany
      • 10.4.8.1. Germany: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.4.8.2. Germany: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.4.8.3. Germany: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.4.8.4. Germany: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.4.8.5. Germany: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.4.9. AI for Customer Service Market - Italy
      • 10.4.9.1. Italy: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.4.9.2. Italy: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.4.9.3. Italy: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.4.9.4. Italy: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.4.9.5. Italy: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.4.10. AI for Customer Service Market - Spain
      • 10.4.10.1. Spain: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.4.10.2. Spain: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.4.10.3. Spain: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.4.10.4. Spain: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.4.10.5. Spain: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.4.11. AI for Customer Service Market - Netherlands
      • 10.4.11.1. Netherlands: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.4.11.2. Netherlands: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.4.11.3. Netherlands: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.4.11.4. Netherlands: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.4.11.5. Netherlands: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.4.12. AI for Customer Service Market - Russia
      • 10.4.12.1. Russia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.4.12.2. Russia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.4.12.3. Russia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.4.12.4. Russia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.4.12.5. Russia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.4.13. AI for Customer Service Market - Rest of Europe
      • 10.4.13.1. Rest of Europe: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.4.13.2. Rest of Europe: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.4.13.3. Rest of Europe: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.4.13.4. Rest of Europe: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.4.13.5. Rest of Europe: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • 10.5. AI for Customer Service Market - Asia Pacific
    • 10.5.1. Asia Pacific: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
    • 10.5.2. Asia Pacific: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
    • 10.5.3. Asia Pacific: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
    • 10.5.4. Asia Pacific: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
    • 10.5.5. Asia Pacific: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.5.6. AI for Customer Service Market - China
      • 10.5.6.1. China: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.5.6.2. China: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.5.6.3. China: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.5.6.4. China: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.5.6.5. China: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.5.7. AI for Customer Service Market - India
      • 10.5.7.1. India: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.5.7.2. India: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.5.7.3. India: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.5.7.4. India: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.5.7.5. India: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.5.8. AI for Customer Service Market - Malaysia
      • 10.5.8.1. Malaysia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.5.8.2. Malaysia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.5.8.3. Malaysia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.5.8.4. Malaysia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.5.8.5. Malaysia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.5.9. AI for Customer Service Market - Japan
      • 10.5.9.1. Japan: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.5.9.2. Japan: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.5.9.3. Japan: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.5.9.4. Japan: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.5.9.5. Japan: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.5.10. AI for Customer Service Market - Indonesia
      • 10.5.10.1. Indonesia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.5.10.2. Indonesia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.5.10.3. Indonesia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.5.10.4. Indonesia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.5.10.5. Indonesia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.5.11. AI for Customer Service Market - South Korea
      • 10.5.11.1. South Korea: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.5.11.2. South Korea: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.5.11.3. South Korea: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.5.11.4. South Korea: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.5.11.5. South Korea: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.5.12. AI for Customer Service Market - Australia
      • 10.5.12.1. Australia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.5.12.2. Australia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.5.12.3. Australia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.5.12.4. Australia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.5.12.5. Australia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.5.13. AI for Customer Service Market - Rest of Asia Pacific
      • 10.5.13.1. Rest of Asia Pacific: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.5.13.2. Rest of Asia Pacific: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.5.13.3. Rest of Asia Pacific: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.5.13.4. Rest of Asia Pacific: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.5.13.5. Rest of Asia Pacific: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • 10.6. AI for Customer Service Market - Middle East & Africa
    • 10.6.1. Middle East & Africa: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
    • 10.6.2. Middle East & Africa: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
    • 10.6.3. Middle East & Africa: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
    • 10.6.4. Middle East & Africa: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
    • 10.6.5. Middle East & Africa: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.6.6. AI for Customer Service Market - Saudi Arabia
      • 10.6.6.1. Saudi Arabia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.6.6.2. Saudi Arabia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.6.6.3. Saudi Arabia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.6.6.4. Saudi Arabia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.6.6.5. Saudi Arabia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.6.7. AI for Customer Service Market - UAE
      • 10.6.7.1. UAE: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.6.7.2. UAE: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.6.7.3. UAE: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.6.7.4. UAE: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.6.7.5. UAE: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.6.8. AI for Customer Service Market - Israel
      • 10.6.8.1. Israel: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.6.8.2. Israel: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.6.8.3. Israel: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.6.8.4. Israel: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.6.8.5. Israel: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.6.9. AI for Customer Service Market - South Africa
      • 10.6.9.1. South Africa: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.6.9.2. South Africa: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.6.9.3. South Africa: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.6.9.4. South Africa: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.6.9.5. South Africa: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.6.10. AI for Customer Service Market - Rest of Middle East & Africa
      • 10.6.10.1. Rest of Middle East & Africa: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.6.10.2. Rest of Middle East & Africa: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.6.10.3. Rest of Middle East & Africa: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.6.10.4. Rest of Middle East & Africa: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.6.10.5. Rest of Middle East & Africa: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
  • 10.7. AI for Customer Service Market - Latin America
    • 10.7.1. Latin America: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
    • 10.7.2. Latin America: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
    • 10.7.3. Latin America: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
    • 10.7.4. Latin America: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
    • 10.7.5. Latin America: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.7.6. AI for Customer Service Market - Mexico
      • 10.7.6.1. Mexico: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.7.6.2. Mexico: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.7.6.3. Mexico: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.7.6.4. Mexico: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.7.6.5. Mexico: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.7.7. AI for Customer Service Market - Brazil
      • 10.7.7.1. Brazil: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.7.7.2. Brazil: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.7.7.3. Brazil: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.7.7.4. Brazil: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.7.7.5. Brazil: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.7.8. AI for Customer Service Market - Argentina
      • 10.7.8.1. Argentina: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.7.8.2. Argentina: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.7.8.3. Argentina: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.7.8.4. Argentina: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.7.8.5. Argentina: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
    • 10.7.9. AI for Customer Service Market - Rest of Latin America
      • 10.7.9.1. Rest of Latin America: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
      • 10.7.9.2. Rest of Latin America: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
      • 10.7.9.3. Rest of Latin America: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
      • 10.7.9.4. Rest of Latin America: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
      • 10.7.9.5. Rest of Latin America: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)

11. Competitive Landscape

  • 11.1. Expansion and Acquisition Analysis
    • 11.1.1. Expansion
    • 11.1.2. Acquisitions
  • 11.2. Partnerships/Collaborations/Agreements/Exhibitions

12. Company Profiles

  • 12.1. Atlassian
    • 12.1.1. Company Overview
    • 12.1.2. Financial Performance
    • 12.1.3. Product Benchmarking
    • 12.1.4. Recent Development
  • 12.2. AWS
    • 12.2.1. Company Overview
    • 12.2.2. Financial Performance
    • 12.2.3. Product Benchmarking
    • 12.2.4. Recent Development
  • 12.3. Google
    • 12.3.1. Company Overview
    • 12.3.2. Financial Performance
    • 12.3.3. Product Benchmarking
    • 12.3.4. Recent Development
  • 12.4. IBM
    • 12.4.1. Company Overview
    • 12.4.2. Financial Performance
    • 12.4.3. Product Benchmarking
    • 12.4.4. Recent Development
  • 12.5. Microsoft
    • 12.5.1. Company Overview
    • 12.5.2. Financial Performance
    • 12.5.3. Product Benchmarking
    • 12.5.4. Recent Development
  • 12.6. OpenAI
    • 12.6.1. Company Overview
    • 12.6.2. Financial Performance
    • 12.6.3. Product Benchmarking
    • 12.6.4. Recent Development
  • 12.7. Salesforce
    • 12.7.1. Company Overview
    • 12.7.2. Financial Performance
    • 12.7.3. Product Benchmarking
    • 12.7.4. Recent Development
  • 12.8. SAP
    • 12.8.1. Company Overview
    • 12.8.2. Financial Performance
    • 12.8.3. Product Benchmarking
    • 12.8.4. Recent Development
  • 12.9. Servicenow
    • 12.9.1. Company Overview
    • 12.9.2. Financial Performance
    • 12.9.3. Product Benchmarking
    • 12.9.4. Recent Development
  • 12.10. Sprinkler
    • 12.10.1. Company Overview
    • 12.10.2. Financial Performance
    • 12.10.3. Product Benchmarking
    • 12.10.4. Recent Development
  • 12.11. Zendesk
    • 12.11.1. Company Overview
    • 12.11.2. Financial Performance
    • 12.11.3. Product Benchmarking
    • 12.11.4. Recent Development