ユニファイドコミュニケーション市場、シェア、市場規模、動向、産業分析レポート、プラットフォーム別（テレフォニー、ユニファイドメッセージング、会議、その他）、導入モデル別、組織規模別、最終用途別、地域別、セグメント予測、2023年～2032年

Polaris Market Researchの最新調査によると、世界のユニファイドコミュニケーション市場規模は2032年までに1,862億8,000万米ドルに達する見込みです。この調査レポートは、現在の市場力学を詳細に洞察し、今後の市場成長に関する分析を提供しています。

組織は、収益の増加、営業費用の削減、顧客関係の維持のためにユニファイドコミュニケーション（UC）ソリューションを導入しています。UCは様々なコミュニケーションツールを単一のプラットフォームに統合し、意思決定を改善し、部門横断的なコミュニケーションを促進します。BYOD（Bring Your Device）、モバイルワークフォース、ハイブリッドワークプレイスモデルの動向の高まりにより、世界の市場は大きく成長すると予想されます。スマート機器は従来の労働文化に取って代わり、UCをサポートするモバイル機器はリモートワークと高い生産性を可能にします。

リモートワークの急速な普及は、デジタルワークプレイスツールキットの重要性を浮き彫りにしています。このツールキットには、コラボレーション、コミュニケーション、業務上のニーズのためのツールが含まれている必要があります。これらのテクノロジーは、組織のビジネスゴールを確実にサポートするために、デジタルワークプレイス戦略に組み込む必要があります。従業員のテクノロジーとカスタマーエクスペリエンスをクラウド上で統合するプラットフォームが大きなメリットをもたらすことは広く認められています。このようなプラットフォームは、コラボレーティブなワークフローを推進するための強固な基盤を提供し、従業員が場所に関係なくコミュニケーションツールを使用できるようにします。

ユニファイドコミュニケーション（UC）市場では、柔軟性、拡張性、コスト削減を理由にクラウドベースのUCaaSソリューションへのシフトなど、いくつかの動向が見られます。また、ワークフローを合理化し生産性を向上させるために、コラボレーションツールとの統合に対する需要も高まっています。モバイル・デバイスの台頭は、モバイル・ファーストのユニファイドコミュニケーション・ソリューションの動向につながっています。チャットボットや音声アシスタントなどの機能を備えたAI搭載のUCも登場しています。ユニファイドコミュニケーション（UC）ソリューションを通じて機密データが共有されるため、セキュリティとコンプライアンスの重要性が高まっています。

ユニファイドコミュニケーション市場レポートハイライト

ユニファイドメッセージング分野が2022年の市場を席巻し、予測期間中もその優位性は続くとみられます。主に危機的な状況において、迅速かつ効率的なコミュニケーションを必要とする企業のニーズが高まっているためです。

クラウドベースのソリューションの大半があらゆる規模の企業で採用されていることから、クラウドベースのセグメントが予測期間中に最も高いCAGRを維持すると予測されます。

2022年の市場シェアは大企業セグメントが最も高いです。大企業は、ビジネスプロセスの統合、集中プロビジョニング、サービス管理のためにUCソリューションを使用しています。

ITおよび電気通信セグメントが市場の最大シェアを占めています。IT・通信企業におけるUCソリューションの需要が高いためで、コミュニケーションやコラボレーションのプロセス、効率性の向上、顧客サービスの改善に利用されています。

欧州は 2022 年に市場で最大のシェアを占め、BYOD サービスの利用の増加と業務効率の必要性により、予測期間中もその優位性を維持すると予想されます。

世界の主要市場企業は以下の通りです：Verizon Communications Inc.、Mitel Network Corporation、Cisco Systems Inc.、Alcatel-Lucent Enterprise、NEC Corporation、Poly（Platonics Inc.）、IBM Corporation、Unify（Atos SE）、Microsoft Corporation、Avaya Inc.、Tata Communicationsなどです。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 調査手法

第4章 世界のユニファイドコミュニケーション市場に関する洞察

• ユニファイドコミュニケーション- 業界スナップショット
• ユニファイドコミュニケーション市場力学
  • 促進要因と機会
    • BYODの採用の増加により、ユニファイドコミュニケーション市場が活性化すると予想される
    • モバイルデバイスの普及率の上昇が市場の成長を推進
  • 抑制要因と課題
    • 初期資本支出
• PESTLE分析
• ユニファイドコミュニケーション業界の動向
• バリューチェーン分析
• COVID-19の影響分析

第5章 世界のユニファイドコミュニケーション市場、プラットフォーム別

• 主な調査結果
• イントロダクション
• テレフォニー
• ユニファイドメッセージング
• 会議
• その他

第6章 世界のユニファイドコミュニケーション市場、導入モデル別

• 主な調査結果
• イントロダクション
• オンプレミス
• クラウドベース

第7章 世界のユニファイドコミュニケーション市場、最終用途別

• 主な調査結果
• イントロダクション
• BFSI
• IT＆通信
• ヘルスケア
• 教育
• 小売り
• 旅行とホスピタリティ
• その他

第8章 世界のユニファイドコミュニケーション市場、組織規模別

• 主な調査結果
• イントロダクション
• 中小企業
• 大企業

第9章 世界のユニファイドコミュニケーション市場、地域別

• 主な調査結果
• イントロダクション
  • ユニファイドコミュニケーション市場評価、地域別、2019～2032年
• ユニファイドコミュニケーション市場-北米
  • 北米：ユニファイドコミュニケーション市場、プラットフォーム別、2019～2032年
  • 北米：ユニファイドコミュニケーション市場、組織規模別、2019～2032年
  • 北米：ユニファイドコミュニケーション市場、導入モデル別、2019～2032年
  • 北米：ユニファイドコミュニケーション市場、エンドユース別、2019～2032年
  • ユニファイドコミュニケーション市場-米国
  • ユニファイドコミュニケーション市場- カナダ
• ユニファイドコミュニケーション市場- 欧州
  • 欧州：ユニファイドコミュニケーション市場、プラットフォーム別、2019～2032年
  • 欧州：ユニファイドコミュニケーション市場、組織規模別、2019～2032年
  • 欧州：ユニファイドコミュニケーション市場、導入モデル別、2019～2032年
  • 欧州：ユニファイドコミュニケーション市場、エンドユース別、2019～2032年
  • ユニファイドコミュニケーション市場- 英国
  • ユニファイドコミュニケーション市場- フランス
  • ユニファイドコミュニケーション市場- ドイツ
  • ユニファイドコミュニケーション市場- イタリア
  • ユニファイドコミュニケーション市場- スペイン
  • ユニファイドコミュニケーション市場- オランダ
  • ユニファイドコミュニケーション市場- ロシア
• ユニファイドコミュニケーション市場- アジア太平洋
  • アジア太平洋：ユニファイドコミュニケーション市場、プラットフォーム別、2019～2032年
  • アジア太平洋：ユニファイドコミュニケーション市場、組織規模別、2019～2032年
  • アジア太平洋：ユニファイドコミュニケーション市場、導入モデル別、2019～2032年
  • アジア太平洋：ユニファイドコミュニケーション市場、エンドユース別、2019～2032年
  • ユニファイドコミュニケーション市場- 中国
  • ユニファイドコミュニケーション市場- インド
  • ユニファイドコミュニケーション市場- 日本
  • ユニファイドコミュニケーション市場- マレーシア
  • ユニファイドコミュニケーション市場- インドネシア
  • ユニファイドコミュニケーション市場- 韓国
• ユニファイドコミュニケーション市場-中東およびアフリカ
  • 中東およびアフリカ：ユニファイドコミュニケーション市場、プラットフォーム別、2019～2032年
  • 中東およびアフリカ：ユニファイドコミュニケーション市場、組織規模別、2019～2032年
  • 中東およびアフリカ：ユニファイドコミュニケーション市場、導入モデル別、2019～2032年
  • 中東およびアフリカ：ユニファイドコミュニケーション市場、エンドユース別、2019～2032年
  • ユニファイドコミュニケーション市場- サウジアラビア
  • ユニファイドコミュニケーション市場- 南アフリカ
  • ユニファイドコミュニケーション市場- イスラエル
  • ユニファイドコミュニケーション市場-UAE
• ユニファイドコミュニケーション市場-ラテンアメリカ
  • ラテンアメリカ：ユニファイドコミュニケーション市場、プラットフォーム別、2019～2032年
  • ラテンアメリカ：ユニファイドコミュニケーション市場、組織規模別、2019～2032年
  • ラテンアメリカ：ユニファイドコミュニケーション市場、導入モデル別、2019～2032年
  • ラテンアメリカ：ユニファイドコミュニケーション市場、エンドユース別、2019～2032年
  • ユニファイドコミュニケーション市場- メキシコ
  • ユニファイドコミュニケーション市場- ブラジル
  • ユニファイドコミュニケーション市場- アルゼンチン

第10章 競合情勢

• 拡張と買収の分析
  • 拡張
  • 買収
• 提携/協業/合意/公開

第11章 企業プロファイル

• Verizon Communications Inc
• Mitel Network Corporation
• Cisco Systems Inc
• Alcatel-Lucent Enterprise
• NEC Corporation
• Poly（Platonics Inc.）
• IBM Corporation
• Unify（Atos SE）
• Microsoft Corporation
• Avaya Inc
• Tata Communications

List of Tables

• Table 1 Global Unified Communications Market, by Platform, by Region, 2019-2032 (USD Billion)
• Table 2 Global Unified Communications Market, by Deployment Model, by Region, 2019-2032 (USD Billion)
• Table 3 Global Unified Communications Market, by End-use, by Region, 2019-2032 (USD Billion)
• Table 4 Global Unified Communications Market, by Organization size, by Region, 2019-2032 (USD Billion)
• Table 5 Unified Communications Market Assessment, By Geography, 2019-2032 (USD Billion)
• Table 6 North America: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 7 North America: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 8 North America: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 9 North America: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 10 U.S.: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 11 U.S.: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 12 U.S.: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 13 U.S.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 14 Canada: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 15 Canada: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 16 Canada: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 17 Canada: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 18 Europe: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 19 Europe: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 20 Europe: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 21 Europe: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 22 Germany: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 23 Germany: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 24 Germany: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 25 Germany: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 26 France: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 27 France: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 28 France: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 29 France: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 30 UK: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 31 UK: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 32 UK: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 33 UK: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 34 Italy: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 35 Italy: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 36 Italy: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 37 Italy: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 38 Netherlands: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 39 Netherlands: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 40 Netherlands: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 41 Netherlands: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 42 Spain: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 43 Spain: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 44 Spain: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 45 Spain: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 46 Russia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 47 Russia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 48 Russia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 49 Russia: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 50 Asia Pacific: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 51 Asia Pacific: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 52 Asia Pacific: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 53 Asia Pacific: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 54 China: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 55 China: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 56 China: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 57 China: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 58 Japan: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 59 Japan: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 60 Japan: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 61 Japan: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 62 India: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 63 India: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 64 India: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 65 India: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 66 Indonesia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 67 Indonesia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 68 Indonesia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 69 Indonesia: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 70 Malaysia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 71 Malaysia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 72 Malaysia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 73 Malaysia: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 74 South Korea: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 75 South Korea: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 76 South Korea: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 77 South Korea: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 78 Latin America: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 79 Latin America: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 80 Latin America: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 81 Latin America: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 82 Brazil: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 83 Brazil: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 84 Brazil: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 85 Brazil: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 86 Mexico: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 87 Mexico: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 88 Mexico: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 89 Mexico: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 90 Argentina: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 91 Argentina: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 92 Argentina: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 93 Argentina: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 94 Middle East & Africa: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 95 Middle East & Africa: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 96 Middle East & Africa: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 97 Middle East & Africa: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 98 UAE: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 99 UAE: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 100 UAE: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 101 UAE: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 102 Saudi Arabia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 103 Saudi Arabia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 104 Saudi Arabia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 105 Saudi Arabia: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 106 South Africa: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 107 South Africa: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 108 South Africa: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 109 South Africa: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• Table 110 Israel: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• Table 111 Israel: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• Table 112 Israel: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• Table 113 Israel: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)

List of Figures

• Figure 1. Global Unified Communications Market, 2019-2032 (USD Billion)
• Figure 2. Integrated Ecosystem
• Figure 3. Research Methodology: Top-Down & Bottom-Up Organization size
• Figure 4. Market by Geography
• Figure 5. Porter's Five Forces
• Figure 6. Market by Platform
• Figure 7. Global Unified Communications Market, by Platform, 2021 & 2030 (USD Billion)
• Figure 8. Market by Organization size
• Figure 9. Global Unified Communications Market, by Organization size, 2021 & 2030 (USD Billion)
• Figure 10. Market by Deployment Model
• Figure 11. Global Unified Communications Market, by Deployment Model, 2021 & 2030 (USD Billion)
• Figure 12. Market by End-use
• Figure 13. Global Unified Communications Market, by End-use, 2021 & 2030 (USD Billion)

The global unified communications market size is expected to reach USD 186.28 billion by 2032, according to a new study by Polaris Market Research. The report "Unified Communications Market Share, Size, Trends, Industry Analysis Report, By Platform (Telephony, Unified Messaging, Conferencing, Others); By Deployment Model; By Organization Size; By End-Use; By Region; Segment Forecast, 2023 - 2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.

Organizations are adopting Unified Communications (UC) solutions to increase revenue, reduce operating expenses, and maintain customer relationships. UC combines various communication tools into a single platform, improving decision-making and promoting cross-functional communication. The global market is expected to grow significantly due to rising trends of Bring Your Device (BYOD), mobile workforce, and hybrid workplace models. Smart appliances replace traditional work culture, and mobile devices supporting UC enable remote work and high productivity.

The rapid adoption of remote work has highlighted the significance of having a digital workplace toolkit. This toolkit should include tools for collaboration, communication, and operational needs. These technologies should be incorporated into a digital workplace strategy to ensure that they support the organization's business goals. It is widely acknowledged that a platform that integrates employee technologies and customer experience on the cloud offers considerable benefits. Such a platform provides a robust basis for promoting collaborative workflows and allows employees to use their communication tools regardless of location.

The unified communication market is experiencing several trends, including a shift towards cloud-based UCaaS solutions due to their flexibility, scalability, and cost savings, which is expected to continue as remote work becomes more prevalent. There is also a growing demand for integration with collaboration tools to streamline workflows and improve productivity. The rise of mobile devices has led to a trend toward mobile-first unified communication solutions. AI-powered UC with features such as chatbots and voice assistants is also emerging. Security and compliance are becoming increasingly important due to the sensitive data shared through unified communication solutions.

Unified Communications Market Report Highlights

Unified messaging segment dominated the market in 2022 and likely to continue its dominance over the projected period. Due to increased need in enterprises to have quick and efficient communication mostly in critical situation.

Cloud based segment anticipated to hold highest CAGR during the forecast period due to majority of cloud-based solutions are adopted by organizations of all sizes.

Large enterprise segment held the highest market share in 2022. Large enterprise is using UC solution for business process integration, centralized provisioning, and service management.

IT and Telecom segment hold the largest share of the market. Due to high demand for UC solutions in IT and Telecom companies used for communication and collaboration processes, enhance efficiency, and improve customer services.

Europe held the largest share of the market in 2022 and will continue its dominance during the forecast period, owing to increased used of BYOD services and need for operational efficiency.

The global key market players include: Verizon Communications Inc., Mitel Network Corporation, Cisco Systems Inc., Alcatel-Lucent Enterprise, NEC Corporation, Poly (Platonics Inc.), IBM Corporation, Unify (Atos SE), Microsoft Corporation, Avaya Inc., and Tata Communications.

Polaris Market Research has segmented the Unified Communications market report based on platform, deployment model, organization size, end-use, and region:

Unified Communications, Platform Outlook (Revenue - USD Billion, 2019 - 2032)

• Telephony
• Unified Messaging
• Conferencing
• Others

Unified Communications, Deployment Model Outlook (Revenue - USD Billion, 2019 - 2032)

• On-Premise
• Cloud-Based

Unified Communications, Organization Size Outlook (Revenue - USD Billion, 2019 - 2032)

• Small and Medium Enterprise
• Large Enterprise

Unified Communications, End-Use Outlook (Revenue - USD Billion, 2019 - 2032)

• BFSI
• IT & Telecom
• Healthcare
• Retail
• Education
• Travel and Hospitality
• Others

Unified Communications, Regional Outlook (Revenue - USD Billion, 2019 - 2032)

• North America
• U.S.
• Canada
• Europe
• Germany
• UK
• France
• Italy
• Spain
• Russia
• Netherlands
• Asia Pacific
• China
• India
• Japan
• South Korea
• Indonesia
• Malaysia
• Latin America
• Argentina
• Brazil
• Mexico
• Middle East & Africa
• UAE
• Saudi Arabia
• Israel
• South Africa

Table of Contents

1. Introduction

• 1.1. Report Description
  • 1.1.1. Objectives of the Study
  • 1.1.2. Market Scope
  • 1.1.3. Assumptions
• 1.2. Stakeholders

2. Executive Summary

• 2.1. Market Highlights

3. Research Methodology

• 3.1. Overview
  • 3.1.1. Data Mining
• 3.2. Data Sources
  • 3.2.1. Primary Sources
  • 3.2.2. Secondary Sources

4. Global Unified Communications Market Insights

• 4.1. Unified Communications - Industry Snapshot
• 4.2. Unified Communications Market Dynamics
  • 4.2.1. Drivers and Opportunities
    • 4.2.1.1. Increasing adoption of BYOD is expected to spur the market of unified communications
    • 4.2.1.2. Rising penetration of mobile devices is propelling the market growth
  • 4.2.2. Restraints and Challenges
    • 4.2.2.1. Initial capital outlay
• 4.3. Porter's Five Forces Analysis
  • 4.3.1. Bargaining Power of Suppliers (Moderate)
  • 4.3.2. Threats of New Entrants: (Low)
  • 4.3.3. Bargaining Power of Buyers (Moderate)
  • 4.3.4. Threat of Substitute (Moderate)
  • 4.3.5. Rivalry among existing firms (High)
• 4.4. PESTLE Analysis
• 4.5. Unified Communications Industry Trends
• 4.6. Value Chain Analysis
• 4.7. COVID-19 Impact Analysis

5. Global Unified Communications Market, by Platform

• 5.1. Key Findings
• 5.2. Introduction
  • 5.2.1. Global Unified Communications Market, by Platform, 2019-2032 (USD Billion)
• 5.3. Telephony
  • 5.3.1. Global Unified Communications Market, by Telephony, by Region, 2019-2032 (USD Billion)
• 5.4. Unified Messaging
  • 5.4.1. Global Unified Communications Market, by Unified Messaging, by Region, 2019-2032 (USD Billion)
• 5.5. Conferencing
  • 5.5.1. Global Unified Communications Market, by Conferencing, by Region, 2019-2032 (USD Billion)
• 5.6. Others
  • 5.6.1. Global Unified Communications Market, by Others, by Region, 2019-2032 (USD Billion)

6. Global Unified Communications Market, by Deployment Model

• 6.1. Key Findings
• 6.2. Introduction
  • 6.2.1. Global Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
• 6.3. On-Premise
  • 6.3.1. Global Unified Communications Market, by On-Premise, by Region, 2019-2032 (USD Billion)
• 6.4. Cloud-Based
  • 6.4.1. Global Unified Communications Market, by Cloud-Based, by Region, 2019-2032 (USD Billion)

7. Global Unified Communications Market, by End-use

• 7.1. Key Findings
• 7.2. Introduction
  • 7.2.1. Global Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• 7.3. BFSI
  • 7.3.1. Global Unified Communications Market, by BFSI, by Region, 2019-2032 (USD Billion)
• 7.4. IT & Telecom
  • 7.4.1. Global Unified Communications Market, by IT & Telecom, by Region, 2019-2032 (USD Billion)
• 7.5. Healthcare
  • 7.5.1. Global Unified Communications Market, by Healthcare, by Region, 2019-2032 (USD Billion)
• 7.6. Education
  • 7.6.1. Global Unified Communications Market, by Education, by Region, 2019-2032 (USD Billion)
• 7.7. Retail
  • 7.7.1. Global Unified Communications Market, by Retail, by Region, 2019-2032 (USD Billion)
• 7.8. Travel and Hospitality
  • 7.8.1. Global Unified Communications Market, by Travel and Hospitality, by Region, 2019-2032 (USD Billion)
• 7.9. Others
  • 7.9.1. Global Unified Communications Market, by Others, by Region, 2019-2032 (USD Billion)

8. Global Unified Communications Market, by Organization size

• 8.1. Key Findings
• 8.2. Introduction
  • 8.2.1. Global Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
• 8.3. Small and Medium Enterprise
  • 8.3.1. Global Unified Communications Market, by Small and Medium Enterprise, by Region, 2019-2032 (USD Billion)
• 8.4. Large Enterprise
  • 8.4.1. Global Unified Communications Market, by Large Enterprise, by Region, 2019-2032 (USD Billion)

9. Global Unified Communications Market, by Geography

• 9.1. Key findings
• 9.2. Introduction
  • 9.2.1. Unified Communications Market Assessment, By Geography, 2019-2032 (USD Billion)
• 9.3. Unified Communications Market - North America
  • 9.3.1. North America: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
  • 9.3.2. North America: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
  • 9.3.3. North America: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
  • 9.3.4. North America: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.3.5. Unified Communications Market - U.S.
    • 9.3.5.1. U.S.: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.3.5.2. U.S.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.3.5.3. U.S.: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.3.5.4. U.S.: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.3.6. Unified Communications Market - Canada
    • 9.3.6.1. Canada: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.3.6.2. Canada: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.3.6.3. Canada: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.3.6.4. Canada: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• 9.4. Unified Communications Market - Europe
  • 9.4.1. Europe: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
  • 9.4.2. Europe: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
  • 9.4.3. Europe: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
  • 9.4.4. Europe: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.4.5. Unified Communications Market - UK
    • 9.4.5.1. UK: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.4.5.2. UK: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.4.5.3. UK: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.4.5.4. UK: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.4.6. Unified Communications Market - France
    • 9.4.6.1. France: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.4.6.2. France: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.4.6.3. France: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.4.6.4. France: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.4.7. Unified Communications Market - Germany
    • 9.4.7.1. Germany: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.4.7.2. Germany: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.4.7.3. Germany: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.4.7.4. Germany: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.4.8. Unified Communications Market - Italy
    • 9.4.8.1. Italy: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.4.8.2. Italy: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.4.8.3. Italy: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.4.8.4. Italy: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.4.9. Unified Communications Market - Spain
    • 9.4.9.1. Spain: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.4.9.2. Spain: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.4.9.3. Spain: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.4.9.4. Spain: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.4.10. Unified Communications Market - Netherlands
    • 9.4.10.1. Netherlands: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.4.10.2. Netherlands: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.4.10.3. Netherlands: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.4.10.4. Netherlands: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.4.11. Unified Communications Market - Russia
    • 9.4.11.1. Russia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.4.11.2. Russia.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.4.11.3. Russia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.4.11.4. Russia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• 9.5. Unified Communications Market - Asia Pacific
  • 9.5.1. Asia Pacific: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
  • 9.5.2. Asia Pacific: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
  • 9.5.3. Asia Pacific: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
  • 9.5.4. Asia Pacific: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.5.5. Unified Communications Market - China
    • 9.5.5.1. China: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.5.5.2. China.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.5.5.3. China: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.5.5.4. China: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.5.6. Unified Communications Market - India
    • 9.5.6.1. India: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.5.6.2. India.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.5.6.3. India: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.5.6.4. India: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.5.7. Unified Communications Market - Japan
    • 9.5.7.1. Japan: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.5.7.2. Japan.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.5.7.3. Japan: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.5.7.4. Japan: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.5.8. Unified Communications Market - Malaysia
    • 9.5.8.1. Malaysia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.5.8.2. Malaysia.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.5.8.3. Malaysia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.5.8.4. Malaysia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.5.9. Unified Communications Market - Indonesia
    • 9.5.9.1. Indonesia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.5.9.2. Indonesia.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.5.9.3. Indonesia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.5.9.4. Indonesia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.5.10. Unified Communications Market - South Korea
    • 9.5.10.1. South Korea: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.5.10.2. South Korea.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.5.10.3. South Korea: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.5.10.4. South Korea: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• 9.6. Unified Communications Market - Middle East & Africa
  • 9.6.1. Middle East & Africa: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
  • 9.6.2. Middle East & Africa: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
  • 9.6.3. Middle East & Africa: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
  • 9.6.4. Middle East & Africa: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.6.5. Unified Communications Market - Saudi Arabia
    • 9.6.5.1. Saudi Arabia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.6.5.2. Saudi Arabia: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.6.5.3. Saudi Arabia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.6.5.4. Saudi Arabia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.6.6. Unified Communications Market - South Africa
    • 9.6.6.1. South Africa: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.6.6.2. South Africa: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.6.6.3. South Africa: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.6.6.4. South Africa: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.6.7. Unified Communications Market - Israel
    • 9.6.7.1. Israel: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.6.7.2. Israel: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.6.7.3. Israel: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.6.7.4. Israel: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.6.8. Unified Communications Market - UAE
    • 9.6.8.1. UAE: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.6.8.2. UAE: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.6.8.3. UAE: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.6.8.4. UAE: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
• 9.7. Unified Communications Market - Latin America
  • 9.7.1. Latin America: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
  • 9.7.2. Latin America: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
  • 9.7.3. Latin America: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
  • 9.7.4. Latin America: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.7.5. Unified Communications Market - Mexico
    • 9.7.5.1. Mexico: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.7.5.2. Mexico: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.7.5.3. Mexico: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.7.5.4. Mexico: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.7.6. Unified Communications Market - Brazil
    • 9.7.6.1. Brazil: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.7.6.2. Brazil: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.7.6.3. Brazil: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.7.6.4. Brazil: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
  • 9.7.7. Unified Communications Market - Argentina
    • 9.7.7.1. Argentina: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
    • 9.7.7.2. Argentina: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
    • 9.7.7.3. Argentina: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
    • 9.7.7.4. Argentina: Unified Communications Market, by End-use, 2019-2032 (USD Billion)

10. Competitive Landscape

• 10.1. Expansion and Acquisition Analysis
  • 10.1.1. Expansion
  • 10.1.2. Acquisitions
• 10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Profiles

• 11.1. Verizon Communications Inc
  • 11.1.1. Company Overview
  • 11.1.2. Financial Performance
  • 11.1.3. Product Benchmarking
  • 11.1.4. Recent Development
• 11.2. Mitel Network Corporation
  • 11.2.1. Company Overview
  • 11.2.2. Financial Performance
  • 11.2.3. Product Benchmarking
  • 11.2.4. Recent Development
• 11.3. Cisco Systems Inc
  • 11.3.1. Company Overview
  • 11.3.2. Financial Performance
  • 11.3.3. Product Benchmarking
  • 11.3.4. Recent Development
• 11.4. Alcatel-Lucent Enterprise
  • 11.4.1. Company Overview
  • 11.4.2. Financial Performance
  • 11.4.3. Product Benchmarking
  • 11.4.4. Recent Development
• 11.5. NEC Corporation
  • 11.5.1. Company Overview
  • 11.5.2. Financial Performance
  • 11.5.3. Product Benchmarking
  • 11.5.4. Recent Development
• 11.6. Poly (Platonics Inc.)
  • 11.6.1. Company Overview
  • 11.6.2. Financial Performance
  • 11.6.3. Product Benchmarking
  • 11.6.4. Recent Development
• 11.7. IBM Corporation
  • 11.7.1. Company Overview
  • 11.7.2. Financial Performance
  • 11.7.3. Product Benchmarking
  • 11.7.4. Recent Development
• 11.8. Unify (Atos SE)
  • 11.8.1. Company Overview
  • 11.8.2. Financial Performance
  • 11.8.3. Product Benchmarking
  • 11.8.4. Recent Development
• 11.9. Microsoft Corporation
  • 11.9.1. Company Overview
  • 11.9.2. Financial Performance
  • 11.9.3. Product Benchmarking
  • 11.9.4. Recent Development
• 11.10. Avaya Inc
  • 11.10.1. Company Overview
  • 11.10.2. Financial Performance
  • 11.10.3. Product Benchmarking
  • 11.10.4. Recent Development
• 11.11. Tata Communications
  • 11.11.1. Company Overview
  • 11.11.2. Financial Performance
  • 11.11.3. Product Benchmarking
  • 11.11.4. Recent Development