ボイスバンキングの世界市場の評価：コンポーネント別、展開別、用途別、技術別、エンドユーザー別、地域別、機会、予測、2017年～2031年

世界のボイスバンキングの市場規模は、2024年～2031年の予測期間中に15.21%のCAGRで拡大し、2023年の13億1,000万米ドルから2031年には40億7,000万米ドルに成長すると予測されています。ボイスバンキングは、個人が音声コマンドを使って日常の銀行業務を管理することを可能にします。銀行の将来は、ボイスバンキングによって大きく変貌を遂げようとしています。FinTechスタートアップ、ハイテク大手、従来型銀行、ディスラプター企業は、音声を活用したエコシステム内で顧客獲得競争を繰り広げています。FinTech分野はボイスバンキングによって進化しており、現在のテクノロジーに沿った製品が成功する可能性が高いです。このテクノロジーは、アクセシビリティ、利便性、セキュリティ機能の強化により、銀行に多くの機会をもたらしています。

ボイスバンキング市場は、人工知能と自然言語処理（NLP）の進歩によって力強い成長を遂げ、ボイスバンキングの精度と機能性が向上しています。これらの技術により、より自然で効率的なインタラクションが可能になり、ユーザーは簡単な音声コマンドを使用して銀行業務を行うことができます。

さらに、デジタルバンキングの導入もボイスバンキングの成長に大きく貢献しています。オンラインバンキングやモバイルバンキングのプラットフォームは、より直感的でユーザーフレンドリーなバンキングソリューションへの需要を高めています。ボイスバンキングは、パーソナライズされ、利用しやすく、自動化されたバンキング体験を提供します。24時間365日利用可能、待ち時間の最小化、オーダーメイドの財務アドバイスといった機能を筆頭とする顧客体験の向上も、市場成長を後押しする重要な要因です。短期的には、銀行や金融機関はボイスバンキングテクノロジーへの投資を拡大し、顧客満足度と業務効率を向上させたいと考えているようです。そのため、今後数年間は市場がさらに成長する可能性が高いとみられています。

当レポートでは、世界のボイスバンキング市場について調査し、市場の概要とともに、コンポーネント別、展開別、用途別、技術別、エンドユーザー別、地域別動向、および市場に参入する企業のプロファイルなどを提供しています。

目次

第1章 プロジェクトの範囲と定義

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 顧客の声

第5章 世界のボイスバンキング市場の見通し、2017年～2031年

• 市場規模の分析と予測
• 市場シェア分析と予測
• 市場マップ分析、2023年
  • コンポーネント別
  • 展開別
  • 用途別
  • 技術別
  • エンドユーザー別
  • 地域別

第6章 北米のボイスバンキング市場の見通し、2017年～2031年

第7章 欧州のボイスバンキング市場の見通し、2017年～2031年

第8章 アジア太平洋のボイスバンキング市場の見通し、2017年～2031年

第9章 南米のボイスバンキング市場の見通し、2017年～2031年

第10章 中東・アフリカのボイスバンキング市場の見通し、2017年～2031年

第11章 需要供給分析

第12章 バリューチェーン分析

第13章 ポーターのファイブフォース分析

第14章 PESTLE分析

第15章 サービス価格分析

第16章 市場力学

第17章 市場の動向と発展

第18章 ケーススタディ

第19章 競合情勢

• 市場リーダー上位5社の競合マトリックス
• 上位5社のSWOT分析
• 主要企業上位10社の情勢
  • Amazon.com, Inc.
  • Nuance Communications, Inc.
  • Apple Inc.
  • Kasisto, Inc.
  • International Business Machines Corporation
  • U.S. Bancorp (operates as U.S. Bank)
  • Emirates NBD Bank PJSC
  • DBS Bank Ltd
  • Central 1 Credit Union
  • Acapela Group SA

第20章 戦略的提言

第21章 お問い合わせと免責事項

List of Tables

• Table 1. Pricing Analysis of Products from Key Players
• Table 2. Competition Matrix of Top 5 Market Leaders
• Table 3. Mergers & Acquisitions/ Joint Ventures (If Applicable)
• Table 4. About Us - Regions and Countries Where We Have Executed Client Projects

List of Figures

• Figure 1. Global Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 2. Global Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 3. Global Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 4. Global Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 5. Global Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 6. Global Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 7. Global Voice Banking Market Share (%), By Region, 2017-2031F
• Figure 8. North America Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 9. North America Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 10. North America Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 11. North America Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 12. North America Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 13. North America Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 14. North America Voice Banking Market Share (%), By Country, 2017-2031F
• Figure 15. United States Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 16. United States Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 17. United States Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 18. United States Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 19. United States Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 20. United States Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 21. Canada Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 22. Canada Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 23. Canada Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 24. Canada Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 25. Canada Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 26. Canada Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 27. Mexico Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 28. Mexico Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 29. Mexico Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 30. Mexico Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 31. Mexico Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 32. Mexico Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 33. Europe Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 34. Europe Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 35. Europe Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 36. Europe Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 37. Europe Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 38. Europe Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 39. Europe Voice Banking Market Share (%), By Country, 2017-2031F
• Figure 40. Germany Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 41. Germany Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 42. Germany Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 43. Germany Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 44. Germany Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 45. Germany Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 46. France Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 47. France Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 48. France Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 49. France Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 50. France Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 51. France Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 52. Italy Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 53. Italy Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 54. Italy Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 55. Italy Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 56. Italy Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 57. Italy Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 58. United Kingdom Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 59. United Kingdom Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 60. United Kingdom Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 61. United Kingdom Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 62. United Kingdom Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 63. United Kingdom Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 64. Russia Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 65. Russia Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 66. Russia Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 67. Russia Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 68. Russia Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 69. Russia Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 70. Netherlands Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 71. Netherlands Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 72. Netherlands Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 73. Netherlands Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 74. Netherlands Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 75. Netherlands Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 76. Spain Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 77. Spain Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 78. Spain Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 79. Spain Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 80. Spain Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 81. Spain Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 82. Turkey Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 83. Turkey Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 84. Turkey Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 85. Turkey Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 86. Turkey Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 87. Turkey Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 88. Poland Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 89. Poland Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 90. Poland Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 91. Poland Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 92. Poland Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 93. Poland Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 94. South America Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 95. South America Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 96. South America Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 97. South America Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 98. South America Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 99. South America Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 100. South America Voice Banking Market Share (%), By Country, 2017-2031F
• Figure 101. Brazil Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 102. Brazil Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 103. Brazil Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 104. Brazil Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 105. Brazil Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 106. Brazil Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 107. Argentina Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 108. Argentina Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 109. Argentina Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 110. Argentina Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 111. Argentina Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 112. Argentina Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 113. Asia-Pacific Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 114. Asia-Pacific Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 115. Asia-Pacific Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 116. Asia-Pacific Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 117. Asia-Pacific Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 118. Asia-Pacific Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 119. Asia-Pacific Voice Banking Market Share (%), By Country, 2017-2031F
• Figure 120. India Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 121. India Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 122. India Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 123. India Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 124. India Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 125. India Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 126. China Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 127. China Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 128. China Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 129. China Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 130. China Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 131. China Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 132. Japan Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 133. Japan Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 134. Japan Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 135. Japan Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 136. Japan Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 137. Japan Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 138. Australia Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 139. Australia Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 140. Australia Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 141. Australia Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 142. Australia Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 143. Australia Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 144. Vietnam Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 145. Vietnam Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 146. Vietnam Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 147. Vietnam Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 148. Vietnam Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 149. Vietnam Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 150. South Korea Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 151. South Korea Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 152. South Korea Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 153. South Korea Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 154. South Korea Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 155. South Korea Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 156. Indonesia Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 157. Indonesia Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 158. Indonesia Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 159. Indonesia Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 160. Indonesia Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 161. Indonesia Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 162. Philippines Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 163. Philippines Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 164. Philippines Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 165. Philippines Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 166. Philippines Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 167. Philippines Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 168. Middle East & Africa Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 169. Middle East & Africa Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 170. Middle East & Africa Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 171. Middle East & Africa Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 172. Middle East & Africa Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 173. Middle East & Africa Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 174. Middle East & Africa Voice Banking Market Share (%), By Country, 2017-2031F
• Figure 175. Saudi Arabia Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 176. Saudi Arabia Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 177. Saudi Arabia Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 178. Saudi Arabia Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 179. Saudi Arabia Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 180. Saudi Arabia Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 181. UAE Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 182. UAE Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 183. UAE Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 184. UAE Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 185. UAE Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 186. UAE Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 187. South Africa Voice Banking Market, By Value, In USD Billion, 2017-2031F
• Figure 188. South Africa Voice Banking Market Share (%), By Component, 2017-2031F
• Figure 189. South Africa Voice Banking Market Share (%), By Deployment, 2017-2031F
• Figure 190. South Africa Voice Banking Market Share (%), By Application, 2017-2031F
• Figure 191. South Africa Voice Banking Market Share (%), By Technology, 2017-2031F
• Figure 192. South Africa Voice Banking Market Share (%), By End-user, 2017-2031F
• Figure 193. By Component Map-Market Size (USD Billion) & Growth Rate (%), 2023
• Figure 194. By Deployment Map-Market Size (USD Billion) & Growth Rate (%), 2023
• Figure 195. By Application Map-Market Size (USD Billion) & Growth Rate (%), 2023
• Figure 196. By Technology Map-Market Size (USD Billion) & Growth Rate (%), 2023
• Figure 197. By End-user Map-Market Size (USD Billion) & Growth Rate (%), 2023
• Figure 198. By Region Map-Market Size (USD Billion) & Growth Rate (%), 2023

Global voice banking market is projected to witness a CAGR of 15.21% during the forecast period 2024-2031, growing from USD 1.31 billion in 2023 to USD 4.07 billion in 2031. Voice banking enables individuals to manage their everyday banking operations through voice commands. The future of banking is poised for significant transformation due to voice banking. FinTech startups, tech giants, traditional banks, and disruptors are competing for customers within their voice-powered ecosystems. The FinTech sector is evolving due to voice banking, and products that align with current technology are likely to succeed. This technology has opened numerous opportunities for banks due to its accessibility, convenience, and enhanced security features.

The voice banking market has seen robust growth driven by advances in artificial intelligence and natural language processing (NLP), improving the accuracy and functionality of voice banking. These technologies enable much more natural and efficient interactions, allowing users to work through banks using simple voice commands for their banking tasks.

Additionally, the adoption of digital banking has played a significant role in contributing to voice banking growth. Online and mobile banking platforms have increased the demand for more intuitive and user-friendly banking solutions. Voice banking puts across a personalized, accessible, and automated banking experience. Enhanced customer experience, spearheaded by features such as 24/7 availability, minimal waiting periods, and bespoke financial advice, is another significant factor that drives market growth. In the short term, banks and financial institutions appear eager to make greater investments in voice banking technologies, improving customer satisfaction and operational efficiency. So, the forecast years will more likely see further growth in the market.

For instance, in March 2024, Microsoft is enabling new accessibility skills for Windows. Disabled individuals can ask Copilot for Windows to launch live captions, narrators, and other accessibility features. Copilot is Microsoft's AI assistant that is designed to enhance efficiency and creativity. It will, in turn, help disabled people to access banking utilities with their voice.

Advancements in AI and Natural Language Processing to Create Market Demand

The benefits of the improvement of AI and NLP have greatly revolutionized voice banking in terms of efficiency, accuracy, and accessibility. Advanced speech recognition algorithms allow systems to interpret various accents, dialects, and languages, thereby making voice banking accessible to humans. Natural language processing allows these systems to perceive context and respond to users' queries, thereby creating conversational interactions. Conversely, machine learning and deep learning can have voice banking systems assuming control and learning from user interactions with predictions of needs and personalized responses with time. In addition, AI-powered voice biometrics will add enhanced security while running checks on unique vocal features used by a given individual to authenticate the identity of any user. In conclusion, voice banking is increasingly being integrated with other technologies, such as chatbots and virtual assistants, to provide a holistic digital experience.

For instance, in June 2024, BankBuddy.ai unveiled its revolutionary digital banking platform, BankBuddy.ai 5.0, at GITEX AFRICA 2024 in Morocco. This advanced platform incorporates cutting-edge AI technologies, including Generative AI and Computer Vision, to transform financial services by addressing the challenges posed by legacy systems. Key features include a composite AI layer for faster deployment, a true omnichannel architecture that supports over 20 platforms, and a unified application ecosystem that fosters collaboration. With over 220 prebuilt AI-powered journeys and embedded finance capabilities, BankBuddy.ai 5.0 enables enterprises to offer white-labeled banking services and enhances customer engagement through proactive AI-driven insights.

A Rise in Digital Banking Adoption Leads to Market Growth

Digital banking has altered the way customers relate to financial institutions. The size of convenience and access in digital banking is not equal to doing any transaction at any given time, anywhere. This opens up ways for voice banking through hands-free operations that simplify the process. Voice banking has been becoming highly relevant with the proliferation of smartphones and high-speed internet since it fits into those platforms and from the perspective of users, who are all increasingly dependent on voice commands instead of a traditional touch interface. The COVID-19 pandemic accelerated this digital transformation as customers sought contactless and remote banking solutions. During this period, voice banking became an integral technology for a secure and efficient method of managing one's money without direct physical contact.

Enhanced Customer Experience to Drive Market Growth

It enhances the overall customer experience through personalization and ease of use. It is dependent on AI and machine learning to analyze user data and offer tailored services according to financial preferences, customized financial advice, reminders, and alerts. Personalization makes banking intuitive as customers can do transactions, check their balances, and get answers using natural language. Convenience comes from 24/7 access for the customers with voice banking so that they can access their accounts at their leisure, further satisfying and retaining customers. The waiting time for human assistance is minimized due to routine inquiries and transactions made automatically with the help of voice banking, hence making it an efficient experience overall. Voice banking's integration with smart devices, such as Amazon Alexa and Google Home, makes it a convenient part of the modern digital bank's strategy. These factors contribute to the fact that voice banking is gaining popularity.

For instance, Axis Bank offers voice banking services through Amazon Alexa, making banking more convenient and accessible for its customers. Users can perform various banking tasks using simple voice commands by enabling Axis Bank's skill on Alexa-enabled devices such as Amazon Echo, Echo Dot, and Echo Spot.

Banks to Dominate in Applying Voice Banking

Banks dominate the share of the global voice banking market, owing to their application of technology in the right way to improve customer experience and operate their business. Further, they use voice assistants for customer service, so users do not need to navigate through complex menus to perform routine inquiries and transactions such as checking account balances or transferring funds. Meanwhile, banks, such as the Bank of America and the U.S. Bank, have introduced virtual assistants that allow seamless payments and money transfers through simple voice commands. It will include the advanced security feature of voice biometrics, which is used to authenticate the identities of users while blocking fraudulent activities. Some banks will offer financial advice through personalized voice assistants that analyze spending patterns and support customers in handling their finances more effectively. In short, it is all about encompassing innovations into voice banking and putting banks at the front among other financial institutions as leaders in innovation.

For instance, in April 2023, to add another layer of security, City Union Bank Limited (CUB) introduced voice biometric authentication for customers while logging in to the bank's mobile banking application. The voice biometric login joined the basket, which includes User ID/PIN, face ID, and fingerprint authentication for customers to choose from.

North America to Dominate Voice Banking Market Share

North America is expected to dominate the share of the voice banking market, driven by various factors. The largest and most renowned companies, such as Amazon, Google, and Apple, dominate voice recognition and AI technology development. Besides, there had always been a tendency in North America towards early adoption of new technologies that would help accelerate the assimilation of voice banking solutions into current financial services, driven by a technologically savvy population and a competitive banking sector. The strong financial industry is another crucial factor as banks and financial institutions respond quickly to innovative solutions that improve customer experience and internal operating efficiency. Moreover, huge investments in research and development by private companies and government programs have further catapulted voice banking technologies.

For instance, in March 2023, LinkLive, a prominent cloud-based Contact Center as a Service (CCaaS) provider, partnered with Kasisto, the creators of KAI, a leading digital experience platform for financial services, which is in New York, North America. This collaboration will integrate KAI into the LinkLive platform, enhancing systems and accelerating their adoption among financial institutions in the United States. The partnership aims to help these clients deliver exceptional customer experiences across digital channels.

Future Market Scenario (2024 - 2031F)

Further integration of advanced AI and NLP would introduce more accuracy and functionality to voice banking systems.

There is going to be significant pressure on voice banking systems regarding supporting multiple languages and dialects, thus making the system accessible to a wider global audience and ensuring a greater user experience.

As digital banking grows, advanced biometric authentication and encryption technology will be integrated into the voice banking system to protect customers' data from hacking and forgery.

The huge growth in Asia-Pacific can be foreseen in the voice banking market, largely driven by technology development and investments made in the region, where countries such as China, India, and Japan, are known to be tech-savvy.

Key Players Landscape and Outlook

Success in the very competitive global voice banking market has to do with many core areas. Competitive advantages can be achieved through technological innovation in advanced voice recognition and natural language processing using artificial intelligence and machine learning, through ideal user experience and widely applicable interfaces. Hence, even though security and privacy are something to be further safeguarded, other rivals have implemented robust biometric authentication and encryption processes to protect sensitive data. Another angle through which voice banking systems can conveniently be integrated with other digital applications, such as smart home devices or virtual assistants, thus making it even more user-friendly. Companies balance these factors to acquire a strong hold over this fast-growing market.

In January 2024, Central 1, a financial services provider to Canada's credit unions and financial institutions, announced a strategic partnership with Flinks, Canada's leader in the open, consent-based exchange of financial data. Through this partnership, Central 1 is taking an important step in enabling open banking opportunities and optionality in the credit union system.

In April 2022, U.S. Bank has launched Asistente Inteligente de U.S. Bank, a Spanish-language version of Smart Assistant in the U.S. Bank Mobile App. Asistente Inteligente has all the features and functionality with a spoken English and Spanish versions.

Table of Contents

1. Project Scope and Definitions

2. Research Methodology

3. Executive Summary

4. Voice of Customer

• 4.1. Product and Market Intelligence
• 4.2. Mode of Brand Awareness
• 4.3. Factors Considered in Purchase Decisions
  • 4.3.1. Features and Other Value-Added Service
  • 4.3.2. IT Infrastructure Compatibility
  • 4.3.3. Efficiency of Solutions
  • 4.3.4. After-Sales Support
• 4.4. Consideration of Privacy and Regulations

5. Global Voice Banking Market Outlook, 2017-2031F

• 5.1. Market Size Analysis & Forecast
  • 5.1.1. By Value
• 5.2. Market Share Analysis & Forecast
  • 5.2.1. By Component
    • 5.2.1.1. Solution
    • 5.2.1.2. Services
  • 5.2.2. By Deployment
    • 5.2.2.1. On-premises
    • 5.2.2.2. Cloud
  • 5.2.3. By Application
    • 5.2.3.1. Banks
    • 5.2.3.2. NBFCs
    • 5.2.3.3. Credit Unions
    • 5.2.3.4. Financial Institutions
    • 5.2.3.5. Others
  • 5.2.4. By Technology
    • 5.2.4.1. Machine Learning
    • 5.2.4.2. Deep Learning
    • 5.2.4.3. Natural Language Processing
    • 5.2.4.4. Others
  • 5.2.5. By End-user
    • 5.2.5.1. Large Enterprises
    • 5.2.5.2. Small and Medium Enterprises
  • 5.2.6. By Region
    • 5.2.6.1. North America
    • 5.2.6.2. Europe
    • 5.2.6.3. Asia-Pacific
    • 5.2.6.4. South America
    • 5.2.6.5. Middle East and Africa
  • 5.2.7. By Company Market Share Analysis (Top 5 Companies and Others - By Value, 2023)
• 5.3. Market Map Analysis, 2023
  • 5.3.1. By Component
  • 5.3.2. By Deployment
  • 5.3.3. By Application
  • 5.3.4. By Technology
  • 5.3.5. By End-user
  • 5.3.6. By Region

6. North America Voice Banking Market Outlook, 2017-2031F*

• 6.1. Market Size Analysis & Forecast
  • 6.1.1. By Value
• 6.2. Market Share Analysis & Forecast
  • 6.2.1. By Component
    • 6.2.1.1. Solution
    • 6.2.1.2. Services
  • 6.2.2. By Deployment
    • 6.2.2.1. On-premises
    • 6.2.2.2. Cloud
  • 6.2.3. By Application
    • 6.2.3.1. Banks
    • 6.2.3.2. NBFCs
    • 6.2.3.3. Credit Unions
    • 6.2.3.4. Financial Institutions
    • 6.2.3.5. Others
  • 6.2.4. By Technology
    • 6.2.4.1. Machine Learning
    • 6.2.4.2. Deep Learning
    • 6.2.4.3. Natural Language Processing
    • 6.2.4.4. Others
  • 6.2.5. By End-user
    • 6.2.5.1. Large Enterprises
    • 6.2.5.2. Small and Medium Enterprises
  • 6.2.6. By Country Share
    • 6.2.6.1. United States
    • 6.2.6.2. Canada
    • 6.2.6.3. Mexico
• 6.3. Country Market Assessment
  • 6.3.1. United States Voice Banking Market Outlook, 2017-2031F*
    • 6.3.1.1. Market Size Analysis & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share Analysis & Forecast
      • 6.3.1.2.1. By Component
        • 6.3.1.2.1.1. Solution
        • 6.3.1.2.1.2. Services
      • 6.3.1.2.2. By Deployment
        • 6.3.1.2.2.1. On-premises
        • 6.3.1.2.2.2. Cloud
      • 6.3.1.2.3. By Application
        • 6.3.1.2.3.1. Banks
        • 6.3.1.2.3.2. NBFCs
        • 6.3.1.2.3.3. Credit Unions
        • 6.3.1.2.3.4. Financial Institutions
        • 6.3.1.2.3.5. Others
      • 6.3.1.2.4. By Technology
        • 6.3.1.2.4.1. Machine Learning
        • 6.3.1.2.4.2. Deep Learning
        • 6.3.1.2.4.3. Natural Language Processing
        • 6.3.1.2.4.4. Others
      • 6.3.1.2.5. By End-user
        • 6.3.1.2.5.1. Large Enterprises
        • 6.3.1.2.5.2. Small and Medium Enterprises
  • 6.3.2. Canada
  • 6.3.3. Mexico

All segments will be provided for all regions and countries covered

7. Europe Voice Banking Market Outlook, 2017-2031F

• 7.1. Germany
• 7.2. France
• 7.3. Italy
• 7.4. United Kingdom
• 7.5. Russia
• 7.6. Netherlands
• 7.7. Spain
• 7.8. Turkey
• 7.9. Poland

8. Asia-Pacific Voice Banking Market Outlook, 2017-2031F

• 8.1. India
• 8.2. China
• 8.3. Japan
• 8.4. Australia
• 8.5. Vietnam
• 8.6. South Korea
• 8.7. Indonesia
• 8.8. Philippines

9. South America Voice Banking Market Outlook, 2017-2031F

• 9.1. Brazil
• 9.2. Argentina

10. Middle East and Africa Voice Banking Market Outlook, 2017-2031F

• 10.1. Saudi Arabia
• 10.2. UAE
• 10.3. South Africa

11. Demand Supply Analysis

12. Value Chain Analysis

13. Porter's Five Forces Analysis

14. PESTLE Analysis

15. Service Pricing Analysis

16. Market Dynamics

• 16.1. Market Drivers
• 16.2. Market Challenges

17. Market Trends and Developments

18. Case Studies

19. Competitive Landscape

• 19.1. Competition Matrix of Top 5 Market Leaders
• 19.2. SWOT Analysis for Top 5 Players
• 19.3. Key Players Landscape for Top 10 Market Players
  • 19.3.1. Amazon.com, Inc.
    • 19.3.1.1. Company Details
    • 19.3.1.2. Key Management Personnel
    • 19.3.1.3. Products and Services
    • 19.3.1.4. Financials (As Reported)
    • 19.3.1.5. Key Market Focus and Geographical Presence
    • 19.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisition
  • 19.3.2. Nuance Communications, Inc.
  • 19.3.3. Apple Inc.
  • 19.3.4. Kasisto, Inc.
  • 19.3.5. International Business Machines Corporation
  • 19.3.6. U.S. Bancorp (operates as U.S. Bank)
  • 19.3.7. Emirates NBD Bank PJSC
  • 19.3.8. DBS Bank Ltd
  • 19.3.9. Central 1 Credit Union
  • 19.3.10. Acapela Group SA

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

20. Strategic Recommendations

21. About Us and Disclaimer