サンプル依頼リスト カート
  • English
  • Korean
  • Traditional Chinese
  • Simplified Chinese
市場調査レポート
商品コード
1327707

会話型AI市場：提供サービス別、用途別、組織規模別、導入形態別、分野別（IT・通信、BFSI、小売・eコマース、ヘルスケア・ライフサイエンス、旅行・ホスピタリティ、教育、製造）-2030年までの世界予測

Conversational AI Market by Offering, Application, Organization Size, Deployment Mode, Sector (IT & Telecommunications, BFSI, Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, Education, Manufacturing) - Global Forecast to 2030

出版日
ページ情報
英文 282 Pages
納期
即納可能 即納可能とは
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=146.82円
会話型AI市場：提供サービス別、用途別、組織規模別、導入形態別、分野別（IT・通信、BFSI、小売・eコマース、ヘルスケア・ライフサイエンス、旅行・ホスピタリティ、教育、製造）-2030年までの世界予測
出版日: 2023年08月09日
発行: Meticulous Research
ページ情報: 英文 282 Pages
納期: 即納可能 即納可能とは
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界の会話型AI市場は、予測期間中のCAGR23.9%で、2030年までに437億米ドルに達すると予測されています。

会話型AI市場の成長は、コールセンター業務を改善するための会話型AIソリューションに対する需要の急増と、音声対応デバイスの普及によってもたらされます。しかし、地域のなまりや方言を認識する精度の低さや、会話型AIソリューションに対する認知度の低さが、この市場の成長を抑制しています。ヘルスケア業界におけるAI対応音声アシスタントの高い可能性と、販売・マーケティング管理向けの会話型AIソリューションの普及の増加は、会話型AI市場で事業を展開するプレーヤーに成長機会をもたらすと予想されます。しかし、データプライバシーとセキュリティへの懸念は、市場成長の大きな課題となっています。さらに、高い感情的知能を持つAIチャットボット＆音声対応アシスタントの台頭は、会話型AI市場で観察される主要動向です。

目次

第1章 市場の定義と範囲

第2章 調査手法

第3章 エグゼクティブサマリー

  • 市場分析：提供サービス別
  • 市場分析：用途別
  • 市場分析：組織規模別
  • 市場分析：導入形態別
  • 市場分析：分野別
  • 市場分析：地域別
  • 競合分析

第4章 市場洞察

  • 概要
  • 市場成長に影響を与える要因
    • カスタマーエクスペリエンスと業務パフォーマンスの向上に対するニーズが、コールセンターにおける会話型AIソリューションの需要を促進
    • 音声対応デバイスの普及が会話型AIソリューションの利用を促進
    • 地域のアクセントや方言の認識精度の低さが会話型AIソリューションの採用を制限
    • 会話型AIソリューションに関する認知度の低さが市場成長を抑制
    • ヘルスケア業界における音声アシスタントの利用拡大が会話型AIソリューション導入の機会を創出
    • 営業・マーケティング管理の最適化ニーズが会話型AIソリューションの導入を促進
    • データプライバシーとセキュリティへの懸念が会話型AIソリューションの採用を妨げる
  • 動向
    • 高い感情知能を持つAIチャットボット
    • 音声対応アシスタントの台頭
  • 導入事例
    • ケーススタディA
    • ケーススタディB
    • ケーススタディC

第5章 会話型AI市場評価：提供サービス別

  • 概要
  • ソリューション
    • チャットボット
    • バーチャルアシスタント
    • 音声認識ソリューション
    • その他の会話型AIソリューション
  • サービス
    • プロフェッショナルサービス
    • マネージドサービス

第6章 会話型AI市場評価：用途別

  • 概要
  • カスタマーサービス
  • 情報技術サービス管理
  • 営業・マーケティング管理
  • 財務・会計
  • オペレーション＆サプライチェーンマネジメント
  • 人的資源管理
  • その他のアプリケーション

第7章 会話型AI市場の評価：組織規模別

  • 概要
  • 大企業
  • 中小企業

第8章 会話型AI市場の評価：導入形態別

  • 導入形態
  • クラウドベース
  • オンプレミス

第9章 会話型AI市場評価：分野別

  • 概要
  • IT・通信
  • BFSI
  • 小売・eコマース
  • ヘルスケア・ライフサイエンス
  • 政府・公共機関
  • 旅行・ホスピタリティ
  • 製造
  • メディア＆エンターテイメント
  • 教育
  • エネルギー・公益事業
  • その他のセクター

第10章 会話型AI市場の評価：地域別

  • 概要
  • 北米
    • 米国
    • カナダ
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • 韓国
    • シンガポール
    • その他アジア太平洋地域
  • 欧州
    • ドイツ
    • 英国
    • フランス
    • イタリア
    • スペイン
    • オランダ
    • その他欧州
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他ラテンアメリカ
  • 中東・アフリカ
    • アラブ首長国連邦
    • イスラエル
    • その他中東とアフリカ

第11章 競合分析

  • 概要
  • 主要成長戦略
  • 競合ダッシュボード
    • 業界リーダー
    • 差別化要因
    • 先行企業
    • 新興企業
  • 市場シェア分析
    • International Business Machine Corporation（U.S.）
    • Google LLC（U.S.）
    • Amazon Web Services, Inc.（A Subsidiary of Amazon.Com, Inc.）（U.S.）
    • Microsoft Corporation（U.S.）
    • Oracle Corporation（U.S.）

第12章 企業プロファイル

  • Google LLC（A Subsidiary of Alphabet, Inc.）
  • Amazon Web Services, Inc.（A Subsidiary of Amazon.Com, Inc.）
  • Microsoft Corporation
  • Oracle Corporation
  • International Business Machine Corporation
  • Verint Systems Inc.
  • NVIDIA Corporation
  • Baidu, Inc.
  • SAP SE
  • AT&T Inc.
  • Conversica, Inc.
  • Assemblyai, Inc.
  • Kore.ai Inc.
  • OpenAI OpCo, LLC
  • DRUID S.A.

第13章 付録

図表

List of Tables

  • Table 1 Currency Conversion Rate, 2019-2022
  • Table 2 Global Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 3 Global Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 4 Global Conversational AI Solutions Market, By Country/Region, 2021-2030 (USD Million)
  • Table 5 Global Chatbots Market, By Country/Region, 2021-2030 (USD Million)
  • Table 6 Global Intelligent Virtual Assistant Market, By Country/Region, 2021-2030 (USD Million)
  • Table 7 Global Speech Recognition Solutions Market, By Country/Region, 2021-2030 (USD Million)
  • Table 8 Global Other Conversational AI Solutions Market, By Country/Region, 2021-2030 (USD Million)
  • Table 9 Global Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 10 Global Conversational AI Services Market, By Country/Region, 2021-2030 (USD Million)
  • Table 11 Global Conversational AI Professional Services Market, By Country/Region, 2021-2030 (USD Million)
  • Table 12 Global Conversational AI Managed Services Market, By Country/Region, 2021-2030 (USD Million)
  • Table 13 Global Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 14 Global Conversational AI Market for Customer Service, By Country/Region, 2021-2030 (USD Million)
  • Table 15 Global Conversational AI Market for Information Technology Service Management, By Country/Region, 2021-2030 (USD Million)
  • Table 16 Global Conversational AI Market for Sales and Marketing Management, By Country/Region, 2021-2030 (USD Million)
  • Table 17 Global Conversational AI Market for Finance and Accounting, By Country/Region, 2021-2030 (USD Million)
  • Table 18 Global Conversational AI Market for Operations and Supply Chain Management, By Country/Region, 2021-2030 (USD Million)
  • Table 19 Global Conversational AI Market for Human Resource Management, By Country/Region, 2021-2030 (USD Million)
  • Table 20 Global Conversational AI Market for Other Applications, By Country/Region, 2021-2030 (USD Million)
  • Table 21 Global Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 22 Global Conversational AI Market for Large Enterprises, By Country/Region, 2021-2030 (USD Million)
  • Table 23 Global Conversational AI Market for Small & Medium-Sized Enterprises, By Country/Region, 2021-2030 (USD Million)
  • Table 24 Global Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 25 Global Conversational AI Market for Cloud-based Deployment, By Country/Region, 2021-2030 (USD Million)
  • Table 26 Global Conversational AI Market for On-premise Deployment, By Country/Region, 2021-2030 (USD Million)
  • Table 27 Global Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 28 Global Conversational AI Market for IT & Telecommunications, By Country/Region, 2021-2030 (USD Million)
  • Table 29 Global Conversational AI Market for BFSI, By Country/Region, 2021-2030 (USD Million)
  • Table 30 Global Conversational AI Market for Retail & E-commerce, By Country/Region, 2021-2030 (USD Million)
  • Table 31 Global Conversational AI Market for Healthcare & Life Sciences, By Country/Region, 2021-2030 (USD Million)
  • Table 32 Global Conversational AI Market for Government & Public Sector, By Country/Region, 2021-2030 (USD Million)
  • Table 33 Global Conversational AI Market for Travel & Hospitality, By Country/Region, 2021-2030 (USD Million)
  • Table 34 Global Conversational AI Market for Manufacturing, By Country/Region, 2021-2030 (USD Million)
  • Table 35 Global Conversational AI Market for Media & Entertainment, By Country/Region, 2021-2030 (USD Million)
  • Table 36 Global Conversational AI Market for Education, By Country/Region, 2021-2030 (USD Million)
  • Table 37 Global Conversational AI Market for Energy & Utilities, By Country/Region, 2021-2030 (USD Million)
  • Table 38 Global Conversational AI Market for Other Sectors, By Country/Region, 2021-2030 (USD Million)
  • Table 39 Global Conversational AI Market, By Country/Region, 2021-2030 (USD Million)
  • Table 40 North America: Conversational AI Market, By Country, 2021-2030 (USD Million)
  • Table 41 North America: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 42 North America: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 43 North America: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 44 North America: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 45 North America: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 46 North America: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 47 North America: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 48 U.S.: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 49 U.S.: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 50 U.S.: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 51 U.S.: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 52 U.S.: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 53 U.S.: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 54 U.S.: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 55 Canada: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 56 Canada: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 57 Canada: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 58 Canada: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 59 Canada: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 60 Canada: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 61 Canada: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 62 Asia-Pacific: Conversational AI Market Size, By Country/Region, 2021-2030 (USD Million)
  • Table 63 Asia-Pacific: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 64 Asia-Pacific: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 65 Asia-Pacific: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 66 Asia-Pacific: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 67 Asia-Pacific: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 68 Asia-Pacific: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 69 Asia-Pacific: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 70 China: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 71 China: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 72 China: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 73 China: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 74 China: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 75 China: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 76 China: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 77 Japan: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 78 Japan: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 79 Japan: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 80 Japan: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 81 Japan: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 82 Japan: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 83 Japan: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 84 India: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 85 India: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 86 India: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 87 India: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 88 India: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 89 India: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 90 India: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 91 South Korea: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 92 South Korea: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 93 South Korea: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 94 South Korea: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 95 South Korea: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 96 South Korea: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 97 South Korea: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 98 Singapore: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 99 Singapore: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 100 Singapore: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 101 Singapore: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 102 Singapore: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 103 Singapore: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 104 Singapore: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 105 Rest of Asia-Pacific: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 106 Rest of Asia-Pacific: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 107 Rest of Asia-Pacific: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 108 Rest of Asia-Pacific: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 109 Rest of Asia-Pacific: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 110 Rest of Asia-Pacific: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 111 Rest of Asia-Pacific: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 112 Europe: Conversational AI Market, By Country/Region, 2021-2030 (USD Million)
  • Table 113 Europe: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 114 Europe: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 115 Europe: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 116 Europe: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 117 Europe: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 118 Europe: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 119 Europe: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 120 Germany: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 121 Germany: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 122 Germany: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 123 Germany: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 124 Germany: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 125 Germany: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 126 Germany: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 127 U.K.: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 128 U.K.: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 129 U.K.: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 130 U.K.: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 131 U.K.: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 132 U.K.: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 133 U.K.: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 134 France: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 135 France: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 136 France: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 137 France: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 138 France: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 139 France: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 140 France: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 141 Italy: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 142 Italy: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 143 Italy: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 144 Italy: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 145 Italy: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 146 Italy: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 147 Italy: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 148 Spain: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 149 Spain: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 150 Spain: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 151 Spain: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 152 Spain: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 153 Spain: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 154 Spain: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 155 Netherlands: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 156 Netherlands: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 157 Netherlands: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 158 Netherlands: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 159 Netherlands: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 160 Netherlands: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 161 Netherlands: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 162 Rest of Europe: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 163 Rest of Europe: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 164 Rest of Europe: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 165 Rest of Europe: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 166 Rest of Europe: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 167 Rest of Europe: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 168 Rest of Europe: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 169 Latin America: Conversational AI Market Size, By Country/Region, 2021-2030 (USD Million)
  • Table 170 Latin America: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 171 Latin America: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 172 Latin America: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 173 Latin America: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 174 Latin America: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 175 Latin America: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 176 Latin America: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 177 Brazil: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 178 Brazil: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 179 Brazil: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 180 Brazil: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 181 Brazil: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 182 Brazil: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 183 Brazil: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 184 Mexico: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 185 Mexico: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 186 Mexico: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 187 Mexico: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 188 Mexico: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 189 Mexico: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 190 Mexico: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 191 Rest of Latin America: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 192 Rest of Latin America: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 193 Rest of Latin America: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 194 Rest of Latin America: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 195 Rest of Latin America: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 196 Rest of Latin America: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 197 Rest of Latin America: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 198 Middle East & Africa: Conversational AI Market Size, By Country/Region, 2021-2030 (USD Million)
  • Table 199 Middle East & Africa: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 200 Middle East & Africa: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 201 Middle East & Africa: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 202 Middle East & Africa: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 203 Middle East & Africa: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 204 Middle East & Africa: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 205 Middle East & Africa: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 206 UAE: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 207 UAE: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 208 UAE: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 209 UAE: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 210 UAE: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 211 UAE: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 212 UAE: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 213 Israel: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 214 Israel: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 215 Israel: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 216 Israel: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 217 Israel: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 218 Israel: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 219 Israel: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 220 Rest of Middle East & Africa: Conversational AI Market, By Offering, 2021-2030 (USD Million)
  • Table 221 Rest of Middle East & Africa: Conversational AI Solutions Market, By Type, 2021-2030 (USD Million)
  • Table 222 Rest of Middle East & Africa: Conversational AI Services Market, By Type, 2021-2030 (USD Million)
  • Table 223 Rest of Middle East & Africa: Conversational AI Market, By Application, 2021-2030 (USD Million)
  • Table 224 Rest of Middle East & Africa: Conversational AI Market, By Organization Size, 2021-2030 (USD Million)
  • Table 225 Rest of Middle East & Africa: Conversational AI Market, By Deployment Mode, 2021-2030 (USD Million)
  • Table 226 Rest of Middle East & Africa: Conversational AI Market, By Sector, 2021-2030 (USD Million)
  • Table 227 Recent Developments By Major Market Players (2020-2023)
目次

The research report titled 'Conversational AI Market by Offering, Application, Organization Size, Deployment Mode, Sector (IT & Telecommunications, BFSI, Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, Education, Manufacturing)-Global Forecast to 2030' provides an in-depth analysis of the conversational AI market in five major geographies and emphasizes on the current market trends, sizes, and shares, recent developments, and forecasts till 2030.

The global conversational AI market is projected to reach $43.7 billion by 2030, at a CAGR of 23.9% during the forecast period.

The growth of the conversational AI market is driven by the surge in demand for conversational AI solutions to improve call center operations and the proliferation of voice-enabled devices. However, a lack of accuracy in recognizing regional accents and dialects and low awareness about conversational AI solutions restrains the growth of this market. The high potential of AI-enabled voice assistants in the healthcare industry and the increasing proliferation of conversational AI solutions for sales and marketing management are expected to create growth opportunities for the players operating in the conversational AI market. However, data privacy and security concerns are a major challenge for market growth. Furthermore, AI chatbots with high emotional intelligence & the rise of voice-enabled assistants are the key trends observed in the conversational AI market.

The global conversational AI market is segmented by offering (solutions [chatbots, intelligent virtual assistant, speech recognition solutions, other conversational AI solutions], services (professional services, managed services), applications (customer service, information technology service management, human resource management, sales and marketing management, operations and supply chain management, finance and accounting, other applications), organization size (large enterprises, small & medium-sized enterprises), deployment mode (cloud-based deployment, on-premise deployment), sector (IT & telecommunications, BFSI, retail & e-commerce, healthcare & life sciences, travel & hospitality, education, government & public sector, media & entertainment, energy & utilities, manufacturing, and other sectors). The study also evaluates industry competitors and analyzes the market at regional and country levels.

Based on offering, the global conversational AI market is segmented into solutions and services. In 2023, the solutions segment is expected to account for the largest share of the global conversational AI market. The large market share of this segment is attributed to the increasing focus on solution-centric automation capabilities, several solution providers investing in R&D, and the growing adoption of conversational AI solutions in various industries. This segment is projected to register the highest CAGR during the forecast period.

Based on application, the global conversational AI market is segmented into customer service, information technology service management, human resource management, sales and marketing management, operations and supply chain management, finance and accounting, and other applications. In 2023, the customer service segment is expected to account for the largest share of the global conversational AI market. The large market share of this segment is attributed to the growing demand for digital assistants and chatbots in customer service for answering FAQs, increasing usage of AI-powered chatbots or virtual assistants for account management, rising need to analyze customer queries or statements, and conversational AI for multilingual support. This segment is also projected to register the highest CAGR during the forecast period.

Based on deployment mode, the global conversational AI market is segmented into cloud-based deployment and on-premise deployment. In 2023, the cloud-based deployment segment is expected to account for the largest share of the global conversational AI market. The large market share of this segment is attributed to the rising demand for benefits such as easy maintenance of customer data, cost-effectiveness, scalability, and growing demand for conversational AI solutions for multi-cloud deployments. Additionally, this segment is expected to register the highest CAGR during the forecast period.

Based on sector, the global conversational AI market is segmented into IT & telecommunications, BFSI, retail & e-commerce, healthcare & life sciences, travel & hospitality, education, government & public sector, media & entertainment, energy & utilities, manufacturing, and other sectors. In 2023, the IT & telecommunications segment is expected to account for the largest share of the global conversational AI market. The large market share of this segment is attributed to the increasing adoption of AI solutions for fraud detection and prevention, the surge in demand for conversational AI to improve call center operations, exerting efforts by companies to launch chatbots for IT service management, rising need for network optimization and maintenance. Additionally, this segment is expected to register the highest CAGR during the forecast period.

Based on geography, the conversational AI market is segmented into North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa. In 2023, North America is expected to account for the largest share of the global conversational AI market. The large share of this market is attributed to the presence of prominent players offering advanced conversational AI solutions & services, the growing demand for AI-powered customer support services, the growing usage of chatbots to provide efficient customer services, the increasing adoption of voice-enabled devices, and increased technological advancement across the region encourage consumers to install conversational AI solutions & services. However, the Asia-Pacific region is projected to register the highest CAGR during the forecast period.

The key players operating in the global conversational AI market are Google LLC (U.S.), Microsoft Corporation (U.S.), Amazon Web Services, Inc. (a subsidiary of Amazon.com, Inc.) (U.S.), Oracle Corporation (U.S.), International Business Machine Corporation (U.S.), NVIDIA Corporation (U.S.), Baidu, Inc. (China), Verint Systems Inc. (U.S.), SAP SE (Germany), AT & T Inc. (U.S.), Conversica, Inc. (U.S.), AssemblyAI, Inc.(U.S.), Kore.ai Inc. (U.S.), OpenAI OpCo, LLC (U.S.), and DRUID S.A. (Romania)

Key questions answered in the report-

  • Which are the high-growth market segments in terms of offering, application, organization size, deployment mode, and sector?
  • What is the historical market for conversational AI across the globe?
  • What are the market forecasts and estimates for 2023-2030?
  • What are the major drivers, restraints, opportunities, challenges, and trends in the global conversational AI market?
  • Who are the major players in the global conversational AI market, and what market share do they hold?
  • How is the competitive landscape?
  • What are the recent developments in the global conversational AI market?
  • What strategies are adopted by the major players in the global conversational AI market?
  • What are the geographical trends and high-growth countries?
  • Who are the local emerging players in the global conversational AI market, and how do they compete with the other players?

Scope of the Report

Conversational AI Market Assessment- by Offering

  • Solutions
    • Chatbots
    • Intelligent Virtual Assistant (IVA)
    • Speech Recognition Solutions (Text-to-Speech Software and Speech-to-Text Software)
    • Other Conversational AI Solutions (Content Management Tools & Language Translation Tools)
  • Services
    • Professional Services
    • Managed Services

Conversational AI Market Assessment- by Application

  • Customer Service
  • Information Technology Service Management
  • Human Resource Management
  • Sales and Marketing Management
  • Operations and Supply Chain Management
  • Finance and Accounting
  • Other Applications (Conversational AI-enabled IoT Devices)

Conversational AI Market Assessment- by Organization Size

  • Large Enterprises
  • Small & Medium-sized Enterprises

Conversational AI Market Assessment- by Deployment Mode

  • Cloud-based Deployment
  • On-premise Deployment

Conversational AI Market Assessment- by Sector

  • IT & Telecommunications
  • BFSI
  • Retail & E-commerce
  • Healthcare & Life Sciences
  • Travel & Hospitality
  • Education
  • Government & Public Sector
  • Media & Entertainment
  • Energy & Utilities
  • Manufacturing
  • Other Sectors (FMCG, Automotive & Transportation & Logistics)

Conversational AI Market Assessment- by Geography

  • North America
    • U.S.
    • Canada
  • Europe
    • Germany
    • U.K.
    • France
    • Italy
    • Spain
    • Netherlands
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Singapore
    • Rest of Asia-Pacific
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • Middle East & Africa
    • UAE
    • Israel
    • Rest of Middle East & Africa

TABLE OF CONTENTS

1. Market Definition & Scope

  • 1.1. Market Definition
  • 1.2. Currency and Limitations
    • 1.2.1. Currency
    • 1.2.2. Limitations

2. Research Methodology

  • 2.1. Research Approach
  • 2.2. Process of Data Collection and Validation
    • 2.2.1. Secondary Research
    • 2.2.2. Primary Research/Interviews with Key Opinion Leaders of the Industry
  • 2.3. Market Sizing and Forecast
    • 2.3.1. Market Size Estimation Approach
    • 2.3.2. Growth Forecast Approach
  • 2.4. Assumptions For the Study

3. Executive Summary

  • 3.1. Market Analysis, By Offering
  • 3.2. Market Analysis, By Application
  • 3.3. Market Analysis, By Organization Size
  • 3.4. Market Analysis, By Deployment Mode
  • 3.5. Market Analysis, By Sector
  • 3.6. Market Analysis, By Geography
  • 3.7. Competitive Analysis

4. Market Insights

  • 4.1. Overview
  • 4.2. Factors Affecting Market Growth
    • 4.2.1. The Need for Improved Customer Experience and Operational Performance Driving the Demand for Conversational Ai Solutions Among Call Centers
    • 4.2.2. Increasing Deployment of Voice-Enabled Devices Boosting the Utilization of Conversational AI Solutions
    • 4.2.3. Lack of Accuracy In Recognizing Regional Accents and Dialects Limiting the Adoption of Conversational AI Solutions
    • 4.2.4. Low Awareness About Conversational AI Solutions Restraining Market Growth
    • 4.2.5. Growing Use of Voice Assistants In the Healthcare Industry Creating Opportunities for Implementing Conversational AI Solutions
    • 4.2.6. Need to Optimize Sales & Marketing Management Driving the Adoption of Conversational AI Solutions
    • 4.2.7. Data Privacy & Security Concerns Hampering the Adoption of Conversational AI Solutions
  • 4.3. Trends
    • 4.3.1. AI Chatbots with High Emotional Intelligence
    • 4.3.2. The Rise of Voice-Enabled Assistants
  • 4.4. Case Studies
    • 4.4.1. Case Study A
    • 4.4.2. Case Study B
    • 4.4.3. Case Study C

5. Conversational AI Market Assessment-By Offering

  • 5.1. Overview
  • 5.2. Solutions
    • 5.2.1. Chatbots
    • 5.2.2. Intelligent Virtual Assistant
    • 5.2.3. Speech Recognition Solutions
    • 5.2.4. Other Conversational AI Solutions
  • 5.3. Services
    • 5.3.1. Professional Services
    • 5.3.2. Managed Services

6. Conversational AI Market Assessment-By Application

  • 6.1. Overview
  • 6.2. Customer Service
  • 6.3. Information Technology Service Management
  • 6.4. Sales and Marketing Management
  • 6.5. Finance and Accounting
  • 6.6. Operations and Supply Chain Management
  • 6.7. Human Resource Management
  • 6.8. Other Applications

7. Conversational AI Market Assessment-By Organization Size

  • 7.1. Overview
  • 7.2. Large Enterprises
  • 7.3. Small & Medium-Sized Enterprises

8. Conversational AI Market Assessment-By Deployment Mode

  • 8.1. Overview
  • 8.2. Cloud-based Deployment
  • 8.3. On-premise Deployment

9. Conversational AI Market Assessment-By Sector

  • 9.1. Overview
  • 9.2. IT & Telecommunications
  • 9.3. BFSI
  • 9.4. Retail & E-commerce
  • 9.5. Healthcare & Life Sciences
  • 9.6. Government & Public Sector
  • 9.7. Travel & Hospitality
  • 9.8. Manufacturing
  • 9.9. Media & Entertainment
  • 9.10. Education
  • 9.11. Energy & Utilities
  • 9.12. Other Sectors

10. Conversational AI Market Assessment-By Geography

  • 10.1. Overview
  • 10.2. North America
    • 10.2.1. U.S.
    • 10.2.2. Canada
  • 10.3. Asia-Pacific
    • 10.3.1. China
    • 10.3.2. Japan
    • 10.3.3. India
    • 10.3.4. South Korea
    • 10.3.5. Singapore
    • 10.3.6. Rest of Asia-Pacific
  • 10.4. Europe
    • 10.4.1. Germany
    • 10.4.2. U.K.
    • 10.4.3. France
    • 10.4.4. Italy
    • 10.4.5. Spain
    • 10.4.6. Netherlands
    • 10.4.7. Rest of Europe
  • 10.5. Latin America
    • 10.5.1. Brazil
    • 10.5.2. Mexico
    • 10.5.3. Rest of Latin America
  • 10.6. Middle East & Africa
    • 10.6.1. UAE
    • 10.6.2. Israel
    • 10.6.3. Rest of the Middle East & Africa

11. Competition Analysis

  • 11.1. Overview
  • 11.2. Key Growth Strategies
  • 11.3. Competitive Dashboard
    • 11.3.1. Industry Leaders
    • 11.3.2. Differentiators
    • 11.3.3. Vanguards
    • 11.3.4. Emerging Companies
  • 11.4. Market Share Analysis
    • 11.4.1. International Business Machine Corporation (U.S.)
    • 11.4.2. Google LLC (U.S.)
    • 11.4.3. Amazon Web Services, Inc. (A Subsidiary of Amazon.Com, Inc.) (U.S.)
    • 11.4.4. Microsoft Corporation (U.S.)
    • 11.4.5. Oracle Corporation (U.S.)

12. Company Profiles

  • 12.1. Google LLC (A Subsidiary of Alphabet, Inc.)
    • 12.1.1. Company Overview
    • 12.1.2. Financial Overview
    • 12.1.3. Product Portfolio
    • 12.1.4. Strategic Developments
    • 12.1.5. SWOT Analysis
  • 12.2. Amazon Web Services, Inc. (A Subsidiary of Amazon.Com, Inc.)
    • 12.2.1. Company Overview
    • 12.2.2. Financial Overview
    • 12.2.3. Product Portfolio
    • 12.2.4. Strategic Developments
    • 12.2.5. SWOT Analysis
  • 12.3. Microsoft Corporation
    • 12.3.1. Company Overview
    • 12.3.2. Financial Overview
    • 12.3.3. Product Portfolio
    • 12.3.4. Strategic Developments
    • 12.3.5. SWOT Analysis
  • 12.4. Oracle Corporation
    • 12.4.1. Company Overview
    • 12.4.2. Financial Overview
    • 12.4.3. Product Portfolio
    • 12.4.4. Strategic Developments
    • 12.4.5. SWOT Analysis
  • 12.5. International Business Machine Corporation
    • 12.5.1. Company Overview
    • 12.5.2. Financial Overview
    • 12.5.3. Product Portfolio
    • 12.5.4. Strategic Developments
    • 12.5.5. SWOT Analysis
  • 12.6. Verint Systems Inc.
    • 12.6.1. Company Overview
    • 12.6.2. Financial Overview
    • 12.6.3. Product Portfolio
    • 12.6.4. Strategic Developments
  • 12.7. NVIDIA Corporation
    • 12.7.1. Company Overview
    • 12.7.2. Financial Overview
    • 12.7.3. Product Portfolio
    • 12.7.4. Strategic Developments
  • 12.8. Baidu, Inc.
    • 12.8.1. Company Overview
    • 12.8.2. Financial Overview
    • 12.8.3. Product Portfolio
    • 12.8.4. Strategic Developments
  • 12.9. SAP SE
    • 12.9.1. Company Overview
    • 12.9.2. Financial Overview
    • 12.9.3. Product Portfolio
  • 12.10. AT&T Inc.
    • 12.10.1. Company Overview
    • 12.10.2. Financial Overview
    • 12.10.3. Product Portfolio
    • 12.10.4. Strategic Developments
  • 12.11. Conversica, Inc.
    • 12.11.1. Company Overview
    • 12.11.2. Product Portfolio
    • 12.11.3. Strategic Developments
  • 12.12. Assemblyai, Inc.
    • 12.12.1. Company Overview
    • 12.12.2. Product Portfolio
  • 12.13. Kore.ai Inc.
    • 12.13.1. Company Overview
    • 12.13.2. Product Portfolio
    • 12.13.3. Strategic Developments
  • 12.14. OpenAI OpCo, LLC
    • 12.14.1. Company Overview
    • 12.14.2. Product Portfolio
    • 12.14.3. Strategic Developments
  • 12.15. DRUID S.A.
    • 12.15.1. Company Overview
    • 12.15.2. Product Portfolio
    • 12.15.3. Strategic Developments

13. Appendix

  • 13.1. Available Customization
  • 13.2. Related Reports