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市場調査レポート

チャットボットの世界市場予測 2024年:ウェブサイト、コンタクトセンター、ソーシャルメディア、モバイルプラットフォーム、マシンラーニング・ディープラーニング、自然言語処理 (NLP) 、自動音声認識 (ASR)

Chatbot Market by Component (Solutions and Services), Usage (Websites and Contact Centers), Technology, Deployment Model, Application (Customer Support and Personal Assistant), Organization Size, Vertical, and Region - Global Forecast to 2024

発行 MarketsandMarkets 商品コード 374523
出版日 ページ情報 英文 195 Pages
即納可能
価格
本日の銀行送金レート: 1USD=111.24円で換算しております。
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チャットボットの世界市場予測 2024年:ウェブサイト、コンタクトセンター、ソーシャルメディア、モバイルプラットフォーム、マシンラーニング・ディープラーニング、自然言語処理 (NLP) 、自動音声認識 (ASR) Chatbot Market by Component (Solutions and Services), Usage (Websites and Contact Centers), Technology, Deployment Model, Application (Customer Support and Personal Assistant), Organization Size, Vertical, and Region - Global Forecast to 2024
出版日: 2019年11月15日 ページ情報: 英文 195 Pages
概要

世界におけるチャットボットの市場規模は、2019年の26億米ドルから2024年までに94億米ドルへ拡大すると予測され、予測期間中は29.7%のCAGR (年間複合成長率) が見込まれています。チャットボット市場は、セルフサービスに対する顧客需要の増加に伴う技術進歩および247.ai社による低いオペレーションコストでの顧客アシスタントなどによって促進されています。しかし、多様なアプリケーションでチャットボット技術を利用した結果についての認識不足は、同市場の成長を抑制する可能性があります。

当レポートでは、世界のチャットボット市場を取り上げ、コンポーネント、技術、展開モデル、利用、組織規模、用途、垂直産業および地域などの各セグメント別に市場の現状と見通しについて調査分析するとともに、競合環境の分析、主要企業のプロファイルなどを提供しています。

374523_4.4 CHATBOT MARKET, BY REGION_FIGURE 13

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

  • 世界のチャットボット市場における魅力的な機会
  • チャットボット市場:用途別
  • チャットボット市場:垂直産業のトップ3・地域別別
  • チャットボット市場:地域別

第5章 市場概要・産業動向

  • イントロダクション
  • 市場力学
    • 促進因子
    • 阻害因子
    • 機会
    • 課題
  • 利用例
  • 規制の影響

第6章 チャットボット市場:コンポーネント別

  • イントロダクション
  • ソリューション
    • プラットフォーム
    • ソフトウェア
  • サービス
    • 専門サービス
    • マネージドサービス

第7章 チャットボット市場:技術別

  • イントロダクション
  • マシンラーニング・ディープラーニング
  • 自然言語処理 (NLP)
  • 自動音声認識 (ASR)

第8章 チャットボット市場:展開モデル別

  • イントロダクション
  • オンプレミス
  • クラウド

第9章 チャットボット市場:利用別

  • イントロダクション
  • ウェブサイト
  • コンタクトセンター
  • ソーシャルメディア
  • モバイルプラットフォーム

第10章 チャットボット市場:組織規模別

  • イントロダクション
  • 大企業
  • 中小企業

第11章 チャットボット市場:用途別

  • イントロダクション
  • 顧客サポート
  • パーソナルアシスタント
  • ブランディング・広告
  • 顧客エンゲージメント・リテンション
  • データプライバシー・コンプライアンス
  • その他

第12章 チャットボット市場:垂直産業別

  • イントロダクション
  • 銀行・金融サービス・保険
  • 小売り・Eコマース
  • ヘルスケア
  • 旅行・ホスピタリティ
  • メディア・エンターテインメント
  • 通信
  • その他

第13章 チャットボット市場:地域別

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋
  • 中東・アフリカ (MEA)
  • ラテンアメリカ

第14章 競合環境

  • イントロダクション
  • 競合リーダーシップマッピング
  • 製品ポートフォリオの強み
  • 事業戦略の長所

第15章 企業プロファイル

  • IBM
  • NUANCE COMMUNICATIONS
  • GOOGLE
  • AWS
  • ARTIFICIAL SOLUTIONS
  • INBENTA TECHNOLOGIES
  • 247.ai
  • CHATFUEL
  • AIVO
  • BOTSIFY
  • PASSAGE AI
  • KORE.AI
  • KEYREPLY
  • SMARTBOTS.AI
  • CONTUS
  • YELLOW MESSENGER
  • COGNICOR TECHNOLOGIES
  • CONVERSICA
  • GUPSHUP
  • KEVIT
  • YEKALIVA

第16章 付録

図表

LIST OF TABLES

  • TABLE 1: UNITED STATES DOLLAR EXCHANGE RATE, 2016-2018
  • TABLE 2: FACTOR ANALYSIS
  • TABLE 3: GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2017-2024 (USD MILLION AND Y-O-Y %)
  • TABLE 4: CHATBOT MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 5: SOLUTIONS: CHATBOT MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 6: SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 7: CHATBOT MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 8: CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (MILLION)
  • TABLE 9: ON-PREMISES: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (MILLION)
  • TABLE 10: CLOUD: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (MILLION)
  • TABLE 11: CHATBOT MARKET SIZE, BY USAGE, 2017-2024 (USD MILLION)
  • TABLE 12: WEBSITES: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 13: CONTACT CENTERS: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 14: SOCIAL MEDIA: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 15: MOBILE PLATFORM: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 16: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 17: LARGE ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 18: SMALL AND MEDIUM-SIZED ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 19: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 20: CUSTOMER SUPPORT: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 21: PERSONAL ASSISTANT: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 22: BRANDING AND ADVERTISEMENT: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 23: CUSTOMER ENGAGEMENT AND RETENTION: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 24: DATA PRIVACY AND COMPLIANCE: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 25: ON-BOARDING AND EMPLOYEE ENGAGEMENT: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 26: OTHER APPLICATIONS: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 27: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 28: BANKING, FINANCIAL SERVICES, AND INSURANCE: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 29: RETAIL AND ECOMMERCE: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 30: HEALTHCARE: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 31: TRAVEL AND HOSPITALITY: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 32: MEDIA AND ENTERTAINMENT: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 33: TELECOMMUNICATIONS: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 34: OTHER VERTICALS: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 35: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 36: CHATBOT MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 37: NORTH AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 38: NORTH AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 39: NORTH AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 40: NORTH AMERICA: CHATBOT MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 41: NORTH AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 42: NORTH AMERICA: CHATBOT MARKET SIZE, BY USAGE, 2017-2024 (USD MILLION)
  • TABLE 43: NORTH AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 44: NORTH AMERICA: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 45: NORTH AMERICA: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 46: NORTH AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 47: UNITED STATES: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 48: UNITED STATES: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 49: UNITED STATES: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 50: CANADA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 51: CANADA: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 52: CANADA: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 53: EUROPE: CHATBOT MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 54: EUROPE: CHATBOT MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 55: EUROPE: CHATBOT MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 56: EUROPE: CHATBOT MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 57: EUROPE : CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 58: EUROPE: CHATBOT MARKET SIZE, BY USAGE, 2017-2024 (USD MILLION)
  • TABLE 59: EUROPE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 60: EUROPE: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 61: EUROPE: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 62: EUROPE: CHATBOT MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 63: UNITED KINGDOM: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 64: UNITED KINGDOM: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 65: UNITED KINGDOM: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 66: GERMANY: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 67: GERMANY: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 68: GERMANY: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 69: FRANCE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 70: FRANCE: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 71: FRANCE: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 72: REST OF EUROPE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 73: REST OF EUROPE: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 74: REST OF EUROPE: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 75: ASIA PACIFIC: CHATBOT MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 76: ASIA PACIFIC: CHATBOT MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 77: ASIA PACIFIC: CHATBOT MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 78: ASIA PACIFIC: CHATBOT MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 79: ASIA PACIFIC : CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 80: ASIA PACIFIC: CHATBOT MARKET SIZE, BY USAGE, 2017-2024 (USD MILLION)
  • TABLE 81: ASIA PACIFIC: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 82: ASIA PACIFIC: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 83: ASIA PACIFIC: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 84: ASIA PACIFIC: CHATBOT MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 85: CHINA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 86: CHINA: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 87: CHINA: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 88: JAPAN: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 89: JAPAN: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 90: JAPAN: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 91: INDIA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 92: INDIA: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 93: INDIA: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 94: SINGAPORE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 95: SINGAPORE: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 96: SINGAPORE: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 97: REST OF ASIA PACIFIC: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 98: REST OF ASIA PACIFIC: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 99: REST OF ASIA PACIFIC: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 100: MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 101: MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 102: MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 103: MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 104: MIDDLE EAST AND AFRICA : CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 105: MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY USAGE, 2017-2024 (USD MILLION)
  • TABLE 106: MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 107: MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 108: MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 109: MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 110: MIDDLE EAST: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 111: MIDDLE EAST: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 112: MIDDLE EAST: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 113: AFRICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 114: AFRICA: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 115: AFRICA: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 116: LATIN AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 117: LATIN AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 118: LATIN AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 119: LATIN AMERICA: CHATBOT MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 120: LATIN AMERICA : CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 121: LATIN AMERICA : CHATBOT MARKET SIZE, BY USAGE, 2017-2024 (USD MILLION)
  • TABLE 122: LATIN AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 123: LATIN AMERICA: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 124: LATIN AMERICA: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 125: LATIN AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 126: BRAZIL: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 127: BRAZIL: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 128: BRAZIL: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 129: MEXICO: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 130: MEXICO: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 131: MEXICO: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 132: REST OF LATIN AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 133: REST OF LATIN AMERICA: CHATBOT MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 134: REST OF LATIN AMERICA: CHATBOT MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)

LIST OF FIGURES

  • FIGURE 1: CHATBOT MARKET: RESEARCH DESIGN
  • FIGURE 2: CHATBOT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 3: SOLUTIONS SEGMENT TO ACCOUNT FOR A LARGER MARKET SIZE IN 2019
  • FIGURE 4: SOFTWARE SEGMENT TO ACCOUNT FOR A HIGHER MARKET SHARE IN 2019
  • FIGURE 5: MANAGED SERVICES SEGMENT TO ACCOUNT FOR A LARGER MARKET SIZE IN 2019
  • FIGURE 6: LARGE ENTERPRISES TO ACCOUNT FOR A HIGHER MARKET SHARE IN 2019
  • FIGURE 7: CUSTOMER ENGAGEMENT AND RETENTION SEGMENT TO ACCOUNT FOR THE LARGEST MARKET SIZE IN 2019
  • FIGURE 8: BANKING, FINANCIAL SERVICES, AND INSURANCE TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 9: ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 10: GROWING NEED TO OFFER 24*7 ENHANCED CUSTOMER SUPPORT SERVICES TO DRIVE THE GROWTH OF THE CHATBOT MARKET
  • FIGURE 11: PERSONAL ASSISTANTS TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD
  • FIGURE 12: BFSI VERTICAL AND NORTH AMERICA TO ACCOUNT FOR THE HIGHEST MARKET SHARES IN CHATBOT MARKET IN 2019
  • FIGURE 13: NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2019
  • FIGURE 14: ASIA PACIFIC TO BE THE BEST REGION FOR INVESTMENTS DURING THE FORECAST PERIOD
  • FIGURE 15: CHATBOT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 16: USAGE OF ARTIFICIAL INTELLIGENCE-BASED CHATBOTS AMONG SERVICE ORGANIZATIONS
  • FIGURE 17: SERVICES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 18: SOFTWARE SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 19: MANAGED SERVICES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 20: MACHINE LEARNING AND DEEP LEARNING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 22: SOCIAL MEDIA SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 23: SMALL AND MEDIUM-SIZED ENTERPRISES TO WITNESS A HIGHER GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 24: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 25: RETAIL AND ECOMMERCE VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 26: NORTH AMERICA TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 27: ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 28: INDIA TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 29: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 30: PERSONAL ASSISTANT SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 31: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN EUROPE
  • FIGURE 32: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 33: CUSTOMER ENGAGEMENT AND RETENTION SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 34: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN MIDDLE EAST AND AFRICA
  • FIGURE 35: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN LATIN AMERICA
  • FIGURE 36: CHATBOT MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019
  • FIGURE 37: IBM: COMPANY SNAPSHOT
  • FIGURE 38: IBM: SWOT ANALYSIS
  • FIGURE 39: NUANCE COMMUNICATIONS: COMPANY SNAPSHOT
  • FIGURE 40: NUANCE COMMUNICATIONS: SWOT ANALYSIS
  • FIGURE 41: GOOGLE: COMPANY SNAPSHOT
  • FIGURE 42: GOOGLE: SWOT ANALYSIS
  • FIGURE 43: AWS: COMPANY SNAPSHOT
  • FIGURE 44: AWS: SWOT ANALYSIS
  • FIGURE 45: ARTIFICIAL SOLUTIONS: SWOT ANALYSIS:
目次
Product Code: TC 4647

"The global chatbot market size to grow at a CAGR of 29.7% during the forecast period"

The chatbot market size is projected to grow from USD 2.6 billion in 2019 to USD 9.4 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. The chatbot market is driven by factors, such as advancement in technology coupled with rising customer demands for self-services and 24*7 customer assistance at lower operational costs. However, lack of awareness about the the outcomes of the use of chatbot technology with various applications to retrict thre growth of the chatbot market..

Services segment to grow at a higher CAGR during the forecast period

The chatbot market by component is segmented into solutions and services. The services segment is expected to grow at a rapid pace during the forecast period. The services considered in the report are managed services and professional services. The growth of this segment can be attributed to the increasing deployment of chatbot software and platforms, which leads to the increasing the demand for pre- and post-deployment services, as these solutions require training due to technical complexities.

Retail and eCommerce vertical to grow at the highest CAGR during the forecast period

The chatbot market by vertical has been segmented into Banking, Financial Services and Insurance (BFSI), media and entertainment, retail and eCommerce, travel and hospitality, telecom, healthcare and life sciences, and others. The retail and eCommerce segment is projected to grow at the highest CAGR during the forecast period, owing to the increasing demand to provide customers with seamless omnichannel experience and turn them into regular cutomers.

APAC to grow at the highest CAGR during the forecast period

Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period. Factors, such as flexible economic conditions, industrialization- and globalization-motivated policies of the governments, as well as expanding digitalization, would support the growth of the chatbot market in the region.

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the chatbot market.

  • By Company: Tier I: 38%, Tier II: 41%, and Tier III: 21%
  • By Designation: C-Level Executives: 65%, Directors: 20%, and Others: 15%
  • By Region: North America: 45%, APAC: 30%, Europe: 15%, MEA: 5%, and Latin America: 5%

The report includes the study of key players offering chatbot solutions and services. It profiles major vendors in the global chatbot market. Major vendors in the chatbot market are IBM Corporation (US), Nuance Communications (US), Google (US), Amazon Web Services (US), Artificial Solutions (Spain), Inbenta Technologies (US), [24]7.ai (US), Chatfuel (US),Avio (Argentina), Botsify (Pakistan), Passage AI (US), Kore.ai (US), KeyReply (Singapore), SmartBots (US), Contus (India), Yellow Messenger (India), CogniCor (US), Conversica (US), Gupshup (US), Kevit (India), and Yekaliva (India). It further includes an in-depth competitive analysis of key players in the chatbot market, along with their company profiles, business overviews, product offerings, recent developments, and market strategies.

Research Coverage:

The market study covers the chatbot market across segments. It aims at estimating the market size and the growth potential of this market, across different segments, such as component, deployment mode, organization size, technology, usage, application, vertical, and region. The study further includes an in-depth competitive analysis of key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report:

The report will help the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall chatbot market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and to plan suitable go-to-market strategies. The report further helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 OBJECTIVES OF THE STUDY
  • 1.2 MARKET DEFINITION
    • 1.2.1 INCLUSIONS AND EXCLUSIONS
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
  • 1.4 YEARS CONSIDERED FOR THE STUDY
  • 1.5 CURRENCY CONSIDERED
  • 1.6 STAKEHOLDERS

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key industry insights
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
  • 2.4 MARKET FORECAST
  • 2.5 ASSUMPTIONS FOR THE STUDY
  • 2.6 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE OPPORTUNITIES IN THE GLOBAL CHATBOT MARKET
  • 4.2 CHATBOT MARKET: BY APPLICATION
  • 4.3 CHATBOT MARKET: TOP 3 VERTICALS AND REGIONS
  • 4.4 CHATBOT MARKET, BY REGION

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • 5.2.1 DRIVERS
      • 5.2.1.1 Advancement in technology coupled with rising customer demand for self-services
      • 5.2.1.2 24*7 customer assistance at a lower operational cost
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Inability to recognize customer intent and respond effectively
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Initiatives toward development of self-learning chatbots to deliver a more humanlike conversational experience
      • 5.2.3.2 Growing use of chatbots among major industries
      • 5.2.3.3 Increasing focus on customer engagement through various channels
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Lack of awareness about the effect of chatbot technology on various applications
  • 5.3 USE CASES
    • 5.3.1 USE CASE: SCENARIO 1
    • 5.3.2 USE CASE: SCENARIO 2
    • 5.3.3 USE CASE: SCENARIO 3
    • 5.3.4 USE CASE: SCENARIO 4
    • 5.3.5 USE CASE: SCENARIO 5
    • 5.3.6 USE CASE: SCENARIO 6
    • 5.3.7 USE CASE: SCENARIO 7
    • 5.3.8 USE CASE: SCENARIO 8
    • 5.3.9 USE CASE: SCENARIO 9
    • 5.3.10 USE CASE: SCENARIO 10
    • 5.3.11 USE CASE: SCENARIO 11
  • 5.4 REGULATORY IMPLICATIONS
    • 5.4.1 GENERAL DATA PROTECTION REGULATION
    • 5.4.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
    • 5.4.3 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD
    • 5.4.4 FINANCIAL INDUSTRY REGULATORY AUTHORITY
    • 5.4.5 SERVICE ORGANIZATIONAL CONTROL 2
    • 5.4.6 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE II

6 CHATBOT MARKET, BY COMPONENT

  • 6.1 INTRODUCTION
  • 6.2 SOLUTIONS
    • 6.2.1 PLATFORM
      • 6.2.1.1 Chatbot platforms help understand the conversational data of intelligent digital assistants
    • 6.2.2 SOFTWARE
      • 6.2.2.1 Growth of AI and ML technologies to drive the demand for chatbot software
  • 6.3 SERVICES
    • 6.3.1 MANAGED SERVICES
      • 6.3.1.1 Increasing need to monitor and maintain tool operations and reduce overhead costs driving the demand for managed services
    • 6.3.2 PROFESSIONAL SERVICES
      • 6.3.2.1 Growing use of AI and analytics for consulting, deployment, and support and maintenance services to increase adoption of professional services

7 CHATBOT MARKET, BY TECHNOLOGY

  • 7.1 INTRODUCTION
  • 7.2 MACHINE LEARNING AND DEEP LEARNING
    • 7.2.1 NEED FOR AUTOMATING COMMUNICATION TO DELIVER SEAMLESS PERSONALIZED CUSTOMER EXPERIENCE
  • 7.3 NATURAL LANGUAGE PROCESSING
    • 7.3.1 NATURAL LANGUAGE PROCESSING OFFERS SELF-SERVICE ASSISTANCE TO PROVIDE EFFICIENCY, FLEXIBILITY, AND CUSTOMER SATISFACTION
  • 7.4 AUTOMATED SPEECH RECOGNITION
    • 7.4.1 GROWING NEED TO RECOGNIZE HUMAN VOICE FOR EFFECTIVE HANDLING OF QUERIES

8 CHATBOT MARKET, BY DEPLOYMENT MODEL

  • 8.1 INTRODUCTION
  • 8.2 ON-PREMISES
    • 8.2.1 DATA PRIVACY AND SECURITY TO ACCELERATE ADOPTION OF ON-PREMISES CHATBOT SOLUTIONS
  • 8.3 CLOUD
    • 8.3.1 ADOPTION OF CLOUD-BASED DEPLOYMENT MODEL FOR CHATBOT SOLUTIONS TO RISE IN FUTURE

9 CHATBOT MARKET, BY USAGE

  • 9.1 INTRODUCTION
  • 9.2 WEBSITES
    • 9.2.1 WEB-BASED CHATBOTS HELP UP-SELL AND CROSS-SELL PRODUCTS AND SERVICES TO DRIVE ADDITIONAL REVENUE
  • 9.3 CONTACT CENTERS
    • 9.3.1 CHATBOTS IMPROVE CUSTOMER EXPERIENCE AND LOYALTY, OPERATIONAL METRICS, AND MULTIPLE INTERACTION CHANNELS IN CONTACT CENTERS
  • 9.4 SOCIAL MEDIA
    • 9.4.1 INTEGRATION OF CHATBOTS WITH SOCIAL MEDIA NETWORK PLATFORMS EMPOWERS ORGANIZATIONS TO DELIVER FASTER AND PERSONALIZED EXPERIENCE TO CLIENTS
  • 9.5 MOBILE PLATFORM
    • 9.5.1 CHATBOTS IN MOBILE PLATFORM OFFER BETTER USER INTERFACE AND EXPERIENCE, 24/7 ASSISTANCE, AND INTERACTIVE EXPERIENCE IN HUMAN LANGUAGE

10 CHATBOT MARKET, BY ORGANIZATION SIZE

  • 10.1 INTRODUCTION
  • 10.2 LARGE ENTERPRISES
    • 10.2.1 ABILITY TO HANDLE QUERIES IN MULTIPLE LANGUAGES TO INCREASE ADOPTION OF CHATBOTS AMONG LARGE ENTERPRISES
  • 10.3 SMALL AND MEDIUM-SIZED ENTERPRISES
    • 10.3.1 CAPABILITY TO REDUCE TIME SPENT IN REPETITIVE TASKS TO ACCELERATE ADOPTION OF CHATBOTS

11 CHATBOT MARKET, BY APPLICATION

  • 11.1 INTRODUCTION
  • 11.2 CUSTOMER SUPPORT
    • 11.2.1 INCREASING ORGANIZATIONAL FOCUS TOWARD RAPID RESPONSE TO CUSTOMER QUERIES TO PAVE THE WAY FOR CHATBOT ADOPTION AMONG VARIOUS INDUSTRY VERTICALS
  • 11.3 PERSONAL ASSISTANT
    • 11.3.1 PERSONAL ASSISTANTS TO BECOME CRUCIAL TO SUPPORT BASIC APPLICATIONS
  • 11.4 BRANDING AND ADVERTISEMENT
    • 11.4.1 INCREASING NEED TO CREATE BRAND AWARENESS TO DRIVE ADOPTION OF CHATBOT SOLUTIONS
  • 11.5 CUSTOMER ENGAGEMENT AND RETENTION
    • 11.5.1 GROWING NEED TO DELIVER PERSONALIZED EXPERIENCE THROUGHOUT CUSTOMER JOURNEY TO DRIVE ADOPTION OF CUSTOMER ENGAGEMENT AND RETENTION APPLICATION
  • 11.6 DATA PRIVACY AND COMPLIANCE
    • 11.6.1 NEED FOR SAFEGUARDING CUSTOMER DATA TO CREATE DEMAND FOR COMPLIANCE TOOLS
  • 11.7 ON-BOARDING AND EMPLOYEE ENGAGEMENT
    • 11.7.1 USE OF CHATBOTS TO ENHANCE EFFICIENCY OF HR BUSINESS FUNCTION TO DRIVE ADOPTION OF ON-BOARDING AND EMPLOYEE ENGAGEMENT APPLICATION
  • 11.8 OTHERS

12 CHATBOT MARKET, BY VERTICAL

  • 12.1 INTRODUCTION
  • 12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 12.2.1 TECHNOLOGIES SUCH AS AI AND ML TO PROVIDE BANKING AND FINANCIAL INDUSTRY A PLATFORM FOR EXTENDED CUSTOMER ENGAGEMENT
  • 12.3 RETAIL AND ECOMMERCE
    • 12.3.1 CHATBOTS' GROWING USE FOR RETAINING CUSTOMERS, COLLECTING FEEDBACK, AND DRIVING SALES TO DRIVE THEIR ADOPTION IN RETAIL AND ECOMMERCE VERTICAL
  • 12.4 HEALTHCARE
    • 12.4.1 CHATBOTS ENABLE MEDICAL PROFESSIONALS TO MANAGE PATIENT DATA AND MEDICATION, HELP DURING EMERGENCIES, AND PROVIDE FIRST AID
  • 12.5 TRAVEL AND HOSPITALITY
    • 12.5.1 CHATBOTS ENABLE ENHANCED GUEST OR PASSENGER SERVICES IN TRAVEL AND HOSPITALITY VERTICAL
  • 12.6 MEDIA AND ENTERTAINMENT
    • 12.6.1 MULTIPLE INDUSTRY-DRIVEN CHATBOT INITIATIVES OF GOVERNMENTS TO DRIVE ADOPTION OF CHATBOT SOLUTIONS IN MEDIA AND ENTERTAINMENT VERTICAL
  • 12.7 TELECOMMUNICATIONS
    • 12.7.1 AI-ENABLED CHATBOTS WOULD HELP IMPROVE CONTACT CENTER EFFECTIVENESS AND INCREASE ROI IN THE TELECOMMUNICATIONS VERTICAL
  • 12.8 OTHERS

13 CHATBOT MARKET, BY REGION

  • 13.1 INTRODUCTION
  • 13.2 NORTH AMERICA
    • 13.2.1 UNITED STATES
      • 13.2.1.1 Growing integration of AI- and ML-based solutions with chatbots to enhance customer experience driving their demand in the US
    • 13.2.2 CANADA
      • 13.2.2.1 Increase in AI research activities and industry collaborations to boost the adoption of chatbots in Canada
  • 13.3 EUROPE
    • 13.3.1 UNITED KINGDOM
      • 13.3.1.1 Government support in terms of investments and initiatives to fuel the adoption of chatbots in the UK
    • 13.3.2 GERMANY
      • 13.3.2.1 Increasing adoption of chatbot solutions across major verticals to drive the market growth in Germany
    • 13.3.3 FRANCE
      • 13.3.3.1 Focus on R&D and heavy investments from the government and investors to drive the growth of chatbot market in France
    • 13.3.4 REST OF EUROPE
  • 13.4 ASIA PACIFIC
    • 13.4.1 CHINA
      • 13.4.1.1 Increasing investments in the AI landscape to drive the adoption of chatbot solutions in China
    • 13.4.2 JAPAN
      • 13.4.2.1 Rising intelligent virtual agents in the telecom vertical to fuel adoption of chatbot solutions in Japan
    • 13.4.3 INDIA
      • 13.4.3.1 Increase in investments among startups and push from the government to boost the growth of chatbot market in India
    • 13.4.4 SINGAPORE
      • 13.4.4.1 Growing deployment by government as well as private organizations to boost the growth of chatbot market in Singapore
    • 13.4.5 REST OF ASIA PACIFIC
  • 13.5 MIDDLE EAST AND AFRICA
    • 13.5.1 MIDDLE EAST
      • 13.5.1.1 Government initiatives and the growth of AI-based startups to drive the growth of chatbot market in the Middle East
    • 13.5.2 AFRICA
      • 13.5.2.1 Growing need to enhance customer service to drive the adoption of chatbots in Africa
  • 13.6 LATIN AMERICA
    • 13.6.1 BRAZIL
      • 13.6.1.1 Emerging startups in Brazil to drive the growth of chatbot market
    • 13.6.2 MEXICO
      • 13.6.2.1 Growing demand for AI-based technologies to fuel the adoption of chatbot solutions in Mexico
    • 13.6.3 REST OF LATIN AMERICA

14 COMPETITIVE LANDSCAPE

  • 14.1 INTRODUCTION
  • 14.2 COMPETITIVE LEADERSHIP MAPPING
    • 14.2.1 VISIONARY LEADERS
    • 14.2.2 INNOVATORS
    • 14.2.3 DYNAMIC DIFFERENTIATORS
    • 14.2.4 EMERGING COMPANIES
  • 14.3 STRENGTH OF PRODUCT PORTFOLIO
  • 14.4 BUSINESS STRATEGY EXCELLENCE

15 COMPANY PROFILES

  • 15.1 INTRODUCTION

(Business Overview, Platforms, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 15.2 IBM
  • 15.3 NUANCE COMMUNICATIONS
  • 15.4 GOOGLE
  • 15.5 AWS
  • 15.6 ARTIFICIAL SOLUTIONS
  • 15.7 INBENTA TECHNOLOGIES
  • 15.8 [24]7.AI
  • 15.9 CHATFUEL
  • 15.10 AIVO
  • 15.11 BOTSIFY
  • 15.12 PASSAGE AI
  • 15.13 KORE.AI
  • 15.14 KEYREPLY
  • 15.15 SMARTBOTS.AI
  • 15.16 CONTUS
  • 15.17 YELLOW MESSENGER
  • 15.18 COGNICOR TECHNOLOGIES
  • 15.19 CONVERSICA
  • 15.20 GUPSHUP
  • 15.21 KEVIT
  • 15.22 YEKALIVA

Details on Business Overview, Platforms, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

16 APPENDIX

  • 16.1 INDUSTRY EXCERPTS
  • 16.2 DISCUSSION GUIDE
  • 16.3 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 16.4 AVAILABLE CUSTOMIZATIONS
  • 16.5 RELATED REPORTS
  • 16.6 AUTHOR DETAILS
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