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市場調査レポート
商品コード
1453781

フィールドサービス管理の世界市場：オファリング別（ソリューション、サービス）、展開形態別（オンプレミス、クラウド）、組織規模別、業界別（製造、運輸・物流、建設・不動産）、地域別-2028年までの予測

Field Service Management Market by Offering (Solutions, Services), Deployment Mode (On-premises, Cloud), Organization Size, Vertical (Manufacturing, Transportation & Logistics, Construction & Real Estate) and Region - Global Forecast to 2028
出版日: | 発行: MarketsandMarkets | ページ情報: 英文 272 Pages | 納期: 即納可能 即納可能とは

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.76円
フィールドサービス管理の世界市場：オファリング別（ソリューション、サービス）、展開形態別（オンプレミス、クラウド）、組織規模別、業界別（製造、運輸・物流、建設・不動産）、地域別-2028年までの予測
出版日: 2024年03月15日
発行: MarketsandMarkets
ページ情報: 英文 272 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 目次
概要

フィールドサービス管理（FSM）の市場規模は、2023年の40億米ドルから2028年には73億米ドルに成長し、予測期間中の年間平均成長率（CAGR）は12.8％になると予測されています。

プロジェクトの進捗状況をリアルタイムで顧客に提供し、検査や修理の予約を入れ、問題や懸念に迅速に対処することで、顧客満足度を高める必要があるため、FSMソリューションの採用が進むと予想されます。

調査範囲
調査対象年 2018年～2028年
基準年 2022年
予測期間 2023年～2028年
対象単位 金額（100万米ドル/10億米ドル）
セグメント別 オファリング別、展開形態別、組織規模別、業界別
対象地域 北米、欧州、アジア太平洋、中東・アフリカ、ラテンアメリカ

クラウド展開モデルでは、インターネット経由でアクセス可能なリモートサーバー上にソフトウェアアプリケーションやサービスをホスティングするため、オンプレミスのインフラは不要となります。FSMの分野では、クラウド展開はその固有の利点により重要な推進力となっています。クラウドベースのFSMソリューションは、比類のないアクセシビリティを提供するため、現場の技術者は重要な情報やツールにどこからでもアクセスでき、リアルタイムのコラボレーションと意思決定を促進します。さらに、クラウド展開により、ハードウェアへの先行投資が不要になり、サブスクリプションベースの価格設定モデルを提供することで、総所有コストが削減されるため、あらゆる規模の組織にとって、FSMソリューションがより手頃な価格で拡張可能になります。クラウドベースのFSMソリューションは、ソフトウェアのアップデートとメンテナンスも効率化するため、企業は手作業によるアップグレードの負担なく、常に最新の機能や改善点を利用することができます。全体として、クラウド展開モデルは、フィールドサービス業務に柔軟性、アクセシビリティ、拡張性、費用対効果を提供することで、FSM市場に革命をもたらし、業界の効率化とイノベーションを促進します。

大企業がフィールドサービス管理（FSM）市場を独占しており、その原動力となっているのは、大規模な労働力と複雑なフィールド業務によるFSMソフトウェアの広範な採用です。これらのソリューションは、さまざまな部門や現場技術者間のコミュニケーションを合理化し、ロジスティックタスクに費やす時間を削減し、顧客サービスを強化することで、大企業に力を与えます。FSMソフトウェアは、顧客、ベンダー、パートナーとのサービス契約の管理、保証コストの最適化、正確な予測、収益性を高めるための在庫管理を支援します。さらにFSMは、大企業がライフサイクル全体を通じて顧客とのやり取りを分析することを可能にし、さまざまな現場プロセスの効率を高めることで組織全体のパフォーマンスを向上させる。FSMサービスを提供するベンダーのうち、FSM Gridは、AI駆動技術とIoTデバイスを統合して故障を予測し、フィールドサービス業務をシームレスに最適化する、スケジューリング、作業指示、ルーティングなどを自動化するインテリジェントなプラットフォームを提供しています。

当レポートでは、世界のフィールドサービス管理市場について調査し、オファリング別、展開形態別、組織規模別、業界別、地域別動向、および市場に参入する企業のプロファイルなどをまとめています。

目次

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

第5章 市場概要と業界動向

  • イントロダクション
  • 市場力学
  • ケーススタディ分析
  • サプライチェーン分析
  • エコシステム分析
  • 技術分析
  • 価格分析
  • 特許分析
  • ポーターのファイブフォース分析
  • 規制状況
  • 顧客のビジネスに影響を与える動向と混乱
  • 主要な利害関係者と購入基準
  • ビジネスモデル分析
  • 主要な会議とイベント
  • 投資と資金調達のシナリオ

第6章 フィールドサービス管理市場、オファリング別

  • イントロダクション
  • ソリューション
  • サービス

第7章 フィールドサービス管理市場、展開形態別

  • イントロダクション
  • オンプレミス
  • クラウド

第8章 フィールドサービス管理市場、組織規模別

  • イントロダクション
  • 大企業
  • 中小企業

第9章 フィールドサービス管理市場、業界別

  • イントロダクション

第10章 フィールドサービス管理市場、地域別

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋
  • 中東・アフリカ
  • ラテンアメリカ

第11章 競合情勢

  • 概要
  • 主要参入企業の戦略/秘策
  • 収益分析
  • 市場シェア分析
  • ブランド/製品の比較
  • 企業評価マトリックス：主要企業
  • 企業評価マトリックス：スタートアップ/中小企業
  • 企業評価と財務指標
  • 主要な市場の発展

第12章 企業プロファイル

  • イントロダクション
  • 主要参入企業
    • ORACLE
    • MICROSOFT
    • SAP
    • IFS
    • SERVICEMAX
    • SALESFORCE
    • INFOR
    • TRIMBLE
    • COMARCH
    • SERVICEPOWER
    • SERVICENOW
    • OVERIT
    • FIELDAWARE
    • ZINIER
    • ACCRUENT
    • PRAXEDO
    • FIELDEZ
    • FIELDEDGE
    • JOBBER
    • SERVICETITAN
    • KICKSERV
    • PEGA
    • MHELPDESK
  • スタートアップ/中小企業
    • SKEDULO
    • SERVICE FUSION
    • HUSKY INTELLIGENCE
    • FIELDPULSE
    • WORKIZ
    • NOMADIA

第13章 隣接市場

第14章 付録

目次
Product Code: TC 3048

The FSM market is expected to grow from USD 4.0 billion in 2023 to USD 7.3 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 12.8% during the forecast period. The need to enhance customer satisfaction by providing clients with real-time updates on project progress, scheduling appointments for inspections or repairs, and promptly addressing any issues or concerns is expected to drive the adoption of FSM solutions.

Scope of the Report
Years Considered for the Study2018-2028
Base Year2022
Forecast Period2023-2028
Units ConsideredValue (USD Million/Billion)
SegmentsBy Offering, Deployment Mode, Organization Size, and Vertical
Regions coveredNorth America, Europe, Asia Pacific, Middle East & Africa, and Latin America

"As per deployment mode, the cloud segment is expected to grow at a higher CAGR during the forecast period. "

The cloud deployment model involves hosting software applications and services on remote servers accessible via the internet, eliminating the need for on-premises infrastructure. In the FSM context, cloud deployment is a significant driver due to its inherent advantages. Cloud-based FSM solutions offer unparalleled accessibility, allowing field technicians to access critical information and tools from anywhere, fostering real-time collaboration and decision-making. Moreover, cloud deployment reduces the total cost of ownership by eliminating upfront hardware investments and offering subscription-based pricing models, making FSM solutions more affordable and scalable for organizations of all sizes. Cloud-based FSM solutions also streamline software updates and maintenance, ensuring that organizations always have access to the latest features and improvements without the burden of manual upgrades. Overall, the cloud deployment model revolutionizes the FSM market by providing flexibility, accessibility, scalability, and cost-effectiveness to field service operations, driving efficiency and innovation in the industry.

"As per organization size, large enterprises to hold largest market share in 2023."

Large enterprises dominate the field service management (FSM) market, driven by their extensive adoption of FSM software due to substantial workforces and complex field operations. These solutions empower large enterprises by streamlining communication across various departments and field technicians, reducing time spent on logistical tasks and enhancing client service. FSM software assists in managing service contracts with customers, vendors, and partners, optimizing warranty costs, forecasting accuracy, and managing inventory to drive profitability. Moreover, FSM enables large enterprises to analyze customer interactions throughout the lifecycle, enhancing overall organizational performance by improving efficiency in various field processes. Among the vendors providing FSM services, FSM Grid offers an intelligent platform that automates scheduling, work orders, routing, and more, integrating AI-driven technology and IoT devices to predict failures and optimize field service operations seamlessly.

"As per region, Europe will witness the second-largest market share during the forecast period."

The European FSM market is thriving, buoyed by increasing demands for operational efficiency, heightened customer expectations, and the integration of emerging technologies, such as IoT, AI, and machine learning. Businesses across various sectors, such as manufacturing, transportation, construction, and utilities, embrace FSM solutions to optimize scheduling, enhance customer experiences, and address sustainability concerns. Key trends include a mobile-first approach for technicians, integration with CRM and ERP systems, CRM and ERP systems integration, and the growing adoption of AI and ML for predictive analytics. Despite challenges such as data security, system integration complexities, and a shortage of skilled technicians, the European FSM market presents lucrative opportunities for vendors and users. The focus on efficiency, customer satisfaction, and sustainability will continue to propel market growth and foster regional innovation.

The breakup of the profiles of the primary participants is below:

  • By Company: Tier I: 46%, Tier II: 16%, and Tier III: 38%
  • By Designation: C-Level Executives: 32%, Director Level: 42%, and Others: 26%
  • By Region: North America: 40%, Europe: 33%, Asia Pacific: 17%, Rest of World: 10%

Note: Others include sales managers, marketing managers, and product managers

Note: The rest of the World consists of the Middle East & Africa, and Latin America

Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies' revenue ranges from USD 10 million to USD 100 million; and tier 3 companies' revenue is less than 10 million

Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis

Some of the significant vendors offering FSM solutions and services across the globe include Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), ServiceNow (US), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitian (US), Kickserv (US), MHelpesk (US), Skedulo (US), Service Fusion (US), Husky Intelligence (UK), Field Pulse (US), Workiz (US), and Nomadia(France).

Research coverage:

The market study covers the FSM market across segments. It aims to estimate the market size and the growth potential of this market across different market segments, such as offering, deployment mode, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Reasons to buy this report:

The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall FSM market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

  • Analysis of critical drivers (increase in adoption of digitalization and automation in field service industry, rising adoption of mobile-based FSM solutions, need for increased visibility to enhance customer experience, growing adoption of SaaS-based FSM solutions among SMEs, increasing need for managing workforce efficiency), restraints (security concerns of organizations related to data confidentiality), opportunities (advancements in IoT and predictive analytics, need for AI integration to improve service delivery and personalize experience, remote AR assistance for onsite support), and challenges (ensuring workers' safety and minimizing liability, need for resource management) influencing the growth of the FSM market.
  • Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the FSM market.
  • Market Development: Comprehensive information about lucrative markets - the report analyses the FSM market across varied regions.
  • Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the FSM market.
  • Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), among others in the FSM market.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 STUDY OBJECTIVES
  • 1.2 MARKET DEFINITION
    • 1.2.1 INCLUSIONS AND EXCLUSIONS
  • 1.3 STUDY SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
  • 1.4 YEARS CONSIDERED
  • 1.5 CURRENCY CONSIDERED
    • TABLE 1 USD EXCHANGE RATES, 2018-2022
  • 1.6 STAKEHOLDERS
  • 1.7 SUMMARY OF CHANGES
    • 1.7.1 RECESSION IMPACT

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 1 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Breakup of primary interviews
    • FIGURE 2 BREAKUP OF PRIMARY SOURCES, BY COMPANY TYPE, DESIGNATION, AND REGION
      • 2.1.2.2 Key industry insights
    • FIGURE 3 KEY INDUSTRY INSIGHTS
  • 2.2 MARKET SIZE ESTIMATION
    • FIGURE 4 FIELD SERVICE MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.2.1 TOP-DOWN APPROACH
    • FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
    • 2.2.2 BOTTOM-UP APPROACH
    • FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
    • FIGURE 7 FIELD SERVICE MANAGEMENT MARKET: RESEARCH FLOW
    • 2.2.3 MARKET SIZE ESTIMATION APPROACHES
    • FIGURE 8 SUPPLY-SIDE ANALYSIS: ESTIMATION STEPS AND CORRESPONDING SOURCES INVOLVED
    • FIGURE 9 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE FROM VENDORS OF FIELD MANAGEMENT SERVICES AND SOLUTIONS
    • FIGURE 10 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF VENDORS
    • FIGURE 11 FIELD SERVICE MANAGEMENT MARKET: DEMAND-SIDE APPROACH
  • 2.3 MARKET FORECAST
    • TABLE 2 FACTOR ANALYSIS
  • 2.4 DATA TRIANGULATION
    • FIGURE 12 FIELD SERVICE MANAGEMENT MARKET: DATA TRIANGULATION
  • 2.5 IMPACT OF RECESSION ON FIELD SERVICE MANAGEMENT MARKET
  • 2.6 RESEARCH ASSUMPTIONS
  • 2.7 LIMITATIONS AND RISK ASSESSMENT

3 EXECUTIVE SUMMARY

    • TABLE 3 FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2018-2022 (USD MILLION, Y-O-Y %)
    • TABLE 4 FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2023-2028 (USD MILLION, Y-O-Y %)
    • FIGURE 13 GLOBAL FIELD SERVICE MANAGEMENT MARKET TO WITNESS SIGNIFICANT GROWTH BY 2028
    • FIGURE 14 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
    • FIGURE 15 SEGMENTS WITH SIGNIFICANT GROWTH RATE IN FIELD SERVICE MANAGEMENT MARKET

4 PREMIUM INSIGHTS

  • 4.1 GROWTH OPPORTUNITIES FOR PLAYERS IN FIELD SERVICE MANAGEMENT MARKET
    • FIGURE 16 GROWING EMPHASIS ON PREVENTIVE MAINTENANCE TO MINIMIZE EQUIPMENT DOWNTIME, EXTEND ASSET LIFECYCLE, AND REDUCE MAINTENANCE COSTS TO DRIVE MARKET
  • 4.2 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING
    • FIGURE 17 FIELD SERVICE MANAGEMENT SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD
  • 4.3 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE
    • FIGURE 18 ON-PREMISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD
  • 4.4 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE
    • FIGURE 19 LARGE ENTERPRISES SEGMENT TO LEAD MARKET DURING FORECAST PERIOD
  • 4.5 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL
    • FIGURE 20 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2028
  • 4.6 FIELD SERVICE MANAGEMENT MARKET: REGIONAL SCENARIO
    • FIGURE 21 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENT IN NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • FIGURE 22 FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
    • 5.2.1 DRIVERS
      • 5.2.1.1 Increasing adoption of digitalization and automation in field service industry
    • FIGURE 23 COMMUNICATION CHANNELS USED BY SERVICE ORGANIZATIONS
      • 5.2.1.2 Rising adoption of mobile-based FSM solutions
    • FIGURE 24 IMPACT OF MOBILITY ON FIELD WORKERS
      • 5.2.1.3 Need for increased visibility to enhance customer experience
    • FIGURE 25 TOP BENEFITS OF USING FSM SOLUTIONS
      • 5.2.1.4 Growing adoption of SaaS-based FSM solutions among SMEs
      • 5.2.1.5 Increasing need to manage workforce efficiency
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Security concerns among organizations related to data confidentiality
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Advancements in IoT and predictive analytics
      • 5.2.3.2 Need for AI integration to improve service delivery and personalized experience
      • 5.2.3.3 Remote AR assistance for on-site support
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Hurdles related to workers' safety and minimizing liability
      • 5.2.4.2 Need for resource management
  • 5.3 CASE STUDY ANALYSIS
    • 5.3.1 CASE STUDY 1: PILLER BLOWERS & COMPRESSORS ACHIEVED ENHANCED EFFICIENCY USING SAP FIELD SERVICE MANAGEMENT MOBILE APP
    • 5.3.2 CASE STUDY 2: SERVICEMAX FIELD SERVICE MANAGEMENT STREAMLINED ALCON'S FIELD SERVICES TO DELIVER HIGHEST LEVEL OF SERVICE
    • 5.3.3 CASE STUDY 3: SERVICEPOWER HELPED CASTELAN GROUP IMPROVE CUSTOMER EXPERIENCE AND ACHIEVE SHORTER TURNAROUND TIMES
    • 5.3.4 CASE STUDY 4: COMARCH FIELD SERVICE MANAGEMENT SOFTWARE BOOSTED MEDICAIR'S CLIENT RELATIONSHIPS
    • 5.3.5 CASE STUDY 5: ZINIER HELPED BLACK & VEATCH IMPROVE PRODUCTIVITY AND INCREASE COMPLETION RATES
  • 5.4 SUPPLY CHAIN ANALYSIS
    • FIGURE 26 FIELD SERVICE MANAGEMENT MARKET: SUPPLY CHAIN ANALYSIS
  • 5.5 ECOSYSTEM ANALYSIS
    • FIGURE 27 FIELD SERVICE MANAGEMENT MARKET: ECOSYSTEM ANALYSIS
    • TABLE 5 FIELD SERVICE MANAGEMENT MARKET: ECOSYSTEM
  • 5.6 TECHNOLOGY ANALYSIS
    • 5.6.1 KEY TECHNOLOGIES
      • 5.6.1.1 Cloud
      • 5.6.1.2 IoT
    • 5.6.2 COMPLEMENTARY TECHNOLOGIES
      • 5.6.2.1 AI/ML
      • 5.6.2.2 Cybersecurity
    • 5.6.3 ADJACENT TECHNOLOGIES
      • 5.6.3.1 AR applications
      • 5.6.3.2 Communication tools
  • 5.7 PRICING ANALYSIS
    • 5.7.1 AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS, BY OFFERING
    • TABLE 6 AVERAGE SELLING PRICE TREND, BY ORGANIZATION SIZE`
    • 5.7.2 INDICATIVE PRICING ANALYSIS, BY SOLUTION
    • TABLE 7 INDICATIVE PRICING ANALYSIS, BY SOLUTION
  • 5.8 PATENT ANALYSIS
    • FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013-2023
    • FIGURE 29 TOP FIVE PATENT OWNERS (GLOBAL)
    • TABLE 8 TOP 10 PATENT APPLICANTS (US)
  • 5.9 PORTER'S FIVE FORCES ANALYSIS
    • FIGURE 30 FIELD SERVICE MANAGEMENT MARKET: PORTER'S FIVE FORCES ANALYSIS
    • TABLE 9 FIELD SERVICE MANAGEMENT MARKET: PORTER'S FIVE FORCES ANALYSIS
    • 5.9.1 THREAT OF NEW ENTRANTS
    • 5.9.2 THREAT OF SUBSTITUTES
    • 5.9.3 BARGAINING POWER OF BUYERS
    • 5.9.4 BARGAINING POWER OF SUPPLIERS
    • 5.9.5 INTENSITY OF COMPETITIVE RIVALRY
  • 5.10 REGULATORY LANDSCAPE
    • 5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 13 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • 5.10.2 REGULATIONS, BY REGION
      • 5.10.2.1 North America
      • 5.10.2.2 Europe
      • 5.10.2.3 Asia Pacific
      • 5.10.2.4 Middle East & Africa
      • 5.10.2.5 Latin America
  • 5.11 TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
    • FIGURE 31 FIELD SERVICE MANAGEMENT MARKET: TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
  • 5.12 KEY STAKEHOLDERS AND BUYING CRITERIA
    • 5.12.1 KEY STAKEHOLDERS IN BUYING PROCESS
    • FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS
    • TABLE 14 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS
    • 5.12.2 BUYING CRITERIA
    • FIGURE 33 KEY BUYING CRITERIA FOR KEY VERTICALS
    • TABLE 15 KEY BUYING CRITERIA FOR KEY VERTICALS
  • 5.13 BUSINESS MODEL ANALYSIS
    • FIGURE 34 FIELD SERVICE MANAGEMENT MARKET: BUSINESS MODELS
    • 5.13.1 SUBSCRIPTION-BASED MODEL
    • 5.13.2 LICENSE-BASED MODEL
    • 5.13.3 FREEMIUM MODEL
  • 5.14 KEY CONFERENCES AND EVENTS
    • TABLE 16 FIELD SERVICE MANAGEMENT MARKET: LIST OF KEY CONFERENCES AND EVENTS, 2024-2025
  • 5.15 INVESTMENT AND FUNDING SCENARIO
    • FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR FSM COMPANIES

6 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING

  • 6.1 INTRODUCTION
    • FIGURE 36 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD
    • 6.1.1 OFFERINGS: FIELD SERVICE MANAGEMENT MARKET DRIVERS
    • TABLE 17 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 18 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • FIGURE 37 WORK ORDER MANAGEMENT SEGMENT TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD
  • 6.2 SOLUTIONS
    • 6.2.1 NEED FOR ENHANCING OPERATIONAL EFFICIENCY TO PROPEL ADOPTION OF FIELD SERVICE MANAGEMENT SOLUTIONS
    • TABLE 19 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 20 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • 6.2.2 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION
    • TABLE 21 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 22 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.2.2.1 Scheduling, dispatch, and route optimization modules
        • 6.2.2.1.1 Dynamic scheduling
        • 6.2.2.1.2 Real-time dispatching
        • 6.2.2.1.3 Automated route optimization
    • 6.2.3 WORK ORDER MANAGEMENT
    • TABLE 23 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 24 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.2.3.1 Work order management modules
        • 6.2.3.1.1 Work order creation
        • 6.2.3.1.2 Assignment & tracking
        • 6.2.3.1.3 Job status updates
    • 6.2.4 CUSTOMER MANAGEMENT
    • TABLE 25 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 26 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.2.4.1 Customer management modules
        • 6.2.4.1.1 CRM
        • 6.2.4.1.2 Knowledge base & documentation
        • 6.2.4.1.3 Billing & invoicing
    • 6.2.5 REPORTING & ANALYTICS
    • TABLE 27 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 28 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.2.5.1 Reporting & analytic modules
        • 6.2.5.1.1 KPI reporting & performance insights
        • 6.2.5.1.2 Workforce analytics
    • 6.2.6 INVENTORY MANAGEMENT
    • TABLE 29 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 30 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.2.6.1 Inventory management modules
        • 6.2.6.1.1 Spare parts tracking
        • 6.2.6.1.2 Equipment management
        • 6.2.6.1.3 Stock level monitoring
    • 6.2.7 SERVICE CONTRACT MANAGEMENT
    • TABLE 31 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 32 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.2.7.1 Service contract management modules
        • 6.2.7.1.1 Contract creation & configuration
        • 6.2.7.1.2 Contract lifecycle management
        • 6.2.7.1.3 Contract & SLA management
    • 6.2.8 OTHER SOLUTIONS
    • TABLE 33 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 34 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 6.3 SERVICES
    • 6.3.1 FIELD SERVICE MANAGEMENT SERVICES ENABLE CONTINOUS BUSINESS IMPROVEMENT
    • FIGURE 38 CONSULTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 35 FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 36 FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • 6.3.2 CONSULTING
    • TABLE 37 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 38 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.3.2.1 Consulting types
        • 6.3.2.1.1 Need assessment
        • 6.3.2.1.2 Strategy development
    • 6.3.3 INTEGRATION & IMPLEMENTATION
    • TABLE 39 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 40 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.3.3.1 Integration & implementation types
        • 6.3.3.1.1 Deployment planning
        • 6.3.3.1.2 Configuration & customization
        • 6.3.3.1.3 Integration with existing systems
    • 6.3.4 TRAINING & SUPPORT
    • TABLE 41 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 42 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.3.4.1 Training & support types
        • 6.3.4.1.1 Technical support
        • 6.3.4.1.2 Software updates
        • 6.3.4.1.3 Onboarding/User role-based training

7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE

  • 7.1 INTRODUCTION
    • 7.1.1 DEPLOYMENT MODES: FIELD SERVICE MANAGEMENT MARKET DRIVERS
    • FIGURE 39 CLOUD SEGMENT TO ACHIEVE HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 43 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 44 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
  • 7.2 ON-PREMISES
    • 7.2.1 GROWING CONCERNS OVER DATA PRIVACY AND SECURITY TO DRIVE NEED FOR ON-PREMISES DEPLOYMENT OF FSM SERVICES
    • TABLE 45 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 46 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.3 CLOUD
    • 7.3.1 DEMAND FOR COST-EFFECTIVE DEPLOYMENT OF FSM SOLUTIONS TO ENCOURAGE USE OF CLOUD MODE
    • TABLE 47 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 48 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)

8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE

  • 8.1 INTRODUCTION
    • 8.1.1 ORGANIZATION SIZES: FIELD SERVICE MANAGEMENT MARKET DRIVERS
    • FIGURE 40 SMES SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 49 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 50 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 8.2 LARGE ENTERPRISES
    • 8.2.1 NEED FOR MANAGING LARGE NUMBER OF ASSETS ACROSS DEPARTMENTS TO DRIVE MARKET FOR FSM SERVICES
    • TABLE 51 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 52 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.3 SMES
    • 8.3.1 NEED FOR EMPOWERING SMES TO OPTIMIZE OPERATIONS AT LOW COST TO DRIVE FSM MARKET
    • TABLE 53 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 54 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)

9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL

  • 9.1 INTRODUCTION
    • 9.1.1 VERTICALS: FIELD SERVICE MANAGEMENT MARKET DRIVERS
    • FIGURE 41 TRANSPORTATION & LOGISTICS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 55 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2019-2022 (USD MILLION)
    • TABLE 56 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • 9.1.2 MANUFACTURING
      • 9.1.2.1 Need for timely repair & maintenance to drive adoption of FSM services and solutions
    • TABLE 57 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 58 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 9.1.2.2 Manufacturing: Application areas
        • 9.1.2.2.1 Asset tracking
        • 9.1.2.2.2 Equipment maintenance & repair
        • 9.1.2.2.3 Inventory management
        • 9.1.2.2.4 Workforce management
        • 9.1.2.2.5 Others
    • 9.1.3 TRANSPORTATION & LOGISTICS
      • 9.1.3.1 Focus on streamlining supply chain hurdles to boost market growth
    • TABLE 59 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 60 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 9.1.3.2 Transportation & logistics: Application areas
        • 9.1.3.2.1 Fleet management
        • 9.1.3.2.2 Route optimization
        • 9.1.3.2.3 Workforce management
        • 9.1.3.2.4 Inventory & warehouse management
        • 9.1.3.2.5 Others
    • 9.1.4 CONSTRUCTION & REAL ESTATE
      • 9.1.4.1 Demand for enhanced collaboration between on-site and offsite staff to drive market for field service management solutions
    • TABLE 61 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 62 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 9.1.4.2 Construction & real estate: Application areas
        • 9.1.4.2.1 Work order management
        • 9.1.4.2.2 Job scheduling & dispatch
        • 9.1.4.2.3 Project scheduling & planning
        • 9.1.4.2.4 Equipment & asset management
        • 9.1.4.2.5 Others
    • 9.1.5 HEALTHCARE & LIFE SCIENCES
      • 9.1.5.1 Need for improving patient care to strengthen ground for adoption of field service management services
    • TABLE 63 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 64 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 9.1.5.2 Healthcare & life sciences: Application areas
        • 9.1.5.2.1 Medical equipment maintenance
        • 9.1.5.2.2 Patient care services
        • 9.1.5.2.3 Remote patient monitoring
        • 9.1.5.2.4 Pharmaceutical logistics
        • 9.1.5.2.5 Others
    • 9.1.6 ENERGY & UTILITIES
      • 9.1.6.1 Focus on timely and efficient maintenance of energy & utility infrastructure to boost market growth
    • TABLE 65 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 66 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 9.1.6.2 Energy & utilities: Application areas
        • 9.1.6.2.1 Asset maintenance & management
        • 9.1.6.2.2 Field workforce management
        • 9.1.6.2.3 Equipment inspections
        • 9.1.6.2.4 Compliance & audits
        • 9.1.6.2.5 Grid maintenance & operations
        • 9.1.6.2.6 Others
    • 9.1.7 TELECOM
      • 9.1.7.1 Emphasis on ensuring smooth operation of network infrastructure and delivering high-quality services to customers to boost growth
    • TABLE 67 TELECOM: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 68 TELECOM: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 9.1.7.2 Telecom: Application areas
        • 9.1.7.2.1 Network maintenance & updates
        • 9.1.7.2.2 Field technician dispatch
        • 9.1.7.2.3 Equipment configuration & optimization
        • 9.1.7.2.4 Customer service & on-site support
        • 9.1.7.2.5 Compliance & regulatory management
    • 9.1.8 IT & ITES
      • 9.1.8.1 Field service management solutions ensure technicians have necessary resources to act on requirements
    • TABLE 69 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 70 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 9.1.8.2 IT & ITeS: Application areas
        • 9.1.8.2.1 IT infrastructure maintenance
        • 9.1.8.2.2 Hardware installation & support
        • 9.1.8.2.3 Software deployment & updates
        • 9.1.8.2.4 Emergency response & disaster recovery
        • 9.1.8.2.5 Data center operations
    • 9.1.9 OIL & GAS
      • 9.1.9.1 Field service management solutions ensure efficient operation and maintenance of oil and gas assets, facilities, and infrastructure
    • TABLE 71 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET BY REGION, 2018-2022 (USD MILLION)
    • TABLE 72 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 9.1.9.2 Oil & gas: Application areas
        • 9.1.9.2.1 Asset maintenance & management
        • 9.1.9.2.2 Drilling & well services
        • 9.1.9.2.3 Field inspection & audits
        • 9.1.9.2.4 Pipeline inspection & maintenance
        • 9.1.9.2.5 Health, safety, and environmental compliance
        • 9.1.9.2.6 Others
    • 9.1.10 OTHER VERTICALS
    • TABLE 73 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 74 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)

10 FIELD SERVICE MANAGEMENT MARKET, BY REGION

  • 10.1 INTRODUCTION
    • FIGURE 42 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET IN 2023
    • TABLE 75 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 76 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 10.2 NORTH AMERICA
    • 10.2.1 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
    • 10.2.2 NORTH AMERICA: RECESSION IMPACT
    • FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 77 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 78 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 79 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 80 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 81 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 82 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 83 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 84 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 85 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 86 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 87 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 88 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 89 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 90 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.2.3 US
      • 10.2.3.1 Need to enhance efficiency, improve customer experiences, and drive competitive advantage to boost demand for FSM solutions
    • TABLE 91 US: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 92 US: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 93 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 94 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.2.4 CANADA
      • 10.2.4.1 FSM solutions help organizations achieve operational efficiency and real-time visibility into field operations
    • TABLE 95 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 96 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 97 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 98 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.3 EUROPE
    • 10.3.1 EUROPE: FIELD SERVICE MANAGEMENT MARKET DRIVERS
    • 10.3.2 EUROPE: RECESSION IMPACT
    • TABLE 99 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 100 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 101 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 102 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 103 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 104 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 105 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 106 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 107 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 108 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 109 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 110 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 111 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 112 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.3.3 UK
      • 10.3.3.1 Rapid technological advancements, need for efficiency and optimization, and rising customer expectations for improved service to drive market
    • TABLE 113 UK: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 114 UK: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 115 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 116 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.4 GERMANY
      • 10.3.4.1 Growing digitalization, increased adoption of cloud-based solutions, and emphasis on enhancing customer experience to propel market
    • TABLE 117 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 118 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 119 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 120 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.5 FRANCE
      • 10.3.5.1 Necessity for mobile workforce management and need for optimizing technician schedules and workloads to spur market growth
    • TABLE 121 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 122 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 123 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 124 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.6 ITALY
      • 10.3.6.1 Rapid adoption of cloud-based FSM solutions and focus on enhanced customer experience to accelerate market growth
    • TABLE 125 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 126 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 127 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 128 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.7 REST OF EUROPE
    • TABLE 129 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 130 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 131 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 132 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.4 ASIA PACIFIC
    • 10.4.1 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET DRIVERS
    • 10.4.2 ASIA PACIFIC: RECESSION IMPACT
    • FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT
    • TABLE 133 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 134 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 135 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 136 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 137 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 138 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 139 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 140 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 141 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 142 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 143 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 144 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 145 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 146 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.4.3 CHINA
      • 10.4.3.1 Rapid economic development, technological advancements, and need for timely maintenance to drive market
    • TABLE 147 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 148 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 149 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 150 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.4.4 JAPAN
      • 10.4.4.1 FSM technology to aid in handling intricate data architectures and maintaining and installing complex internet infrastructure
    • TABLE 151 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 152 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 153 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 154 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.4.5 INDIA
      • 10.4.5.1 FSM solutions streamline field operations, optimize resource allocation, and enhance customer satisfaction
    • TABLE 155 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 156 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 157 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 158 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.4.6 REST OF ASIA PACIFIC
    • TABLE 159 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 160 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 161 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 162 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.5 MIDDLE EAST & AFRICA
    • 10.5.1 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
    • 10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
    • TABLE 163 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 164 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 165 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 166 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 167 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 168 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 169 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 170 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 171 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 172 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 173 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 174 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 175 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY/REGION, 2018-2022 (USD MILLION)
    • TABLE 176 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY/REGION, 2023-2028 (USD MILLION)
    • 10.5.3 GCC COUNTRIES
    • TABLE 177 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 178 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 179 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 180 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
      • 10.5.3.1 KSA
        • 10.5.3.1.1 Digital transformation with cloud-based solutions, AI-powered predictive maintenance, and adherence to stringent regulations to propel market
      • 10.5.3.2 UAE
        • 10.5.3.2.1 Economic diversification efforts toward non-oil sectors to fuel demand for FSM solutions
      • 10.5.3.3 Rest of GCC Countries
    • 10.5.4 SOUTH AFRICA
      • 10.5.4.1 Economic recovery, urbanization, digitalization, and compliance requirements to boost demand for FSM solutions
    • TABLE 181 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 182 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 183 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 184 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.5.5 REST OF MIDDLE EAST & AFRICA
    • TABLE 185 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 186 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 187 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 188 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.6 LATIN AMERICA
    • 10.6.1 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS
    • 10.6.2 LATIN AMERICA: RECESSION IMPACT
    • TABLE 189 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 190 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 191 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 192 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 193 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 194 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 195 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 196 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 197 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 198 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 199 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 200 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 201 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 202 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.6.3 BRAZIL
      • 10.6.3.1 Vast geographical expanse leading to need for managing remote service locations effectively to drive market
    • TABLE 203 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 204 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 205 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 206 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.6.4 MEXICO
      • 10.6.4.1 Need to streamline operations and enhance customer satisfaction to fuel demand for FSM solutions
    • TABLE 207 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 208 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 209 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 210 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.6.5 ARGENTINA
      • 10.6.5.1 Presence of major players and need for optimized delivery routes and management of maintenance schedules to propel market
    • TABLE 211 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 212 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 213 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 214 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.6.6 REST OF LATIN AMERICA
    • TABLE 215 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 216 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 217 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 218 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)

11 COMPETITIVE LANDSCAPE

  • 11.1 OVERVIEW
  • 11.2 KEY PLAYERS' STRATEGIES/RIGHT TO WIN
    • TABLE 219 OVERVIEW OF STRATEGIES ADOPTED BY KEY FIELD SERVICE MANAGEMENT VENDORS
  • 11.3 REVENUE ANALYSIS
    • FIGURE 45 REVENUE ANALYSIS OF KEY FSM MARKET PLAYERS
  • 11.4 MARKET SHARE ANALYSIS
    • FIGURE 46 MARKET SHARE ANALYSIS, 2022
    • TABLE 220 FIELD SERVICE MANAGEMENT MARKET: DEGREE OF COMPETITION
  • 11.5 BRAND/PRODUCT COMPARISON
    • FIGURE 47 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE
  • 11.6 COMPANY EVALUATION MATRIX: KEY PLAYERS
    • 11.6.1 STARS
    • 11.6.2 EMERGING LEADERS
    • 11.6.3 PERVASIVE PLAYERS
    • 11.6.4 PARTICIPANTS
    • FIGURE 48 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023
    • 11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
    • FIGURE 49 FIELD SERVICE MANAGEMENT MARKET: COMPANY FOOTPRINT
    • TABLE 221 FIELD SERVICE MANAGEMENT MARKET: COMPANY REGIONAL FOOTPRINT
    • TABLE 222 FIELD SERVICE MANAGEMENT MARKET: COMPANY OFFERING FOOTPRINT
    • TABLE 223 FIELD SERVICE MANAGEMENT MARKET: COMPANY ORGANIZATION SIZE FOOTPRINT
    • TABLE 224 FIELD SERVICE MANAGEMENT MARKET: COMPANY VERTICAL FOOTPRINT
  • 11.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES
    • 11.7.1 PROGRESSIVE COMPANIES
    • 11.7.2 RESPONSIVE COMPANIES
    • 11.7.3 DYNAMIC COMPANIES
    • 11.7.4 STARTING BLOCKS
    • FIGURE 50 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023
    • 11.7.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2023
    • TABLE 225 FIELD SERVICE MANAGEMENT MARKET: KEY STARTUPS/SMES
    • TABLE 226 FIELD SERVICE MANAGEMENT MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
  • 11.8 COMPANY VALUATION AND FINANCIAL METRICS
    • FIGURE 51 COMPANY VALUATION AND FINANCIAL METRICS
  • 11.9 KEY MARKET DEVELOPMENTS
    • 11.9.1 PRODUCT/SOLUTION/SERVICE LAUNCHES
    • TABLE 227 FIELD SERVICE MANAGEMENT MARKET: PRODUCT/SOLUTION/SERVICE LAUNCHES, 2021-2023
    • 11.9.2 DEALS
    • TABLE 228 FIELD SERVICE MANAGEMENT MARKET: DEALS, 2021-2023

12 COMPANY PROFILES

  • (Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)**
  • 12.1 INTRODUCTION
  • 12.2 KEY PLAYERS
    • 12.2.1 ORACLE
    • TABLE 229 ORACLE: BUSINESS OVERVIEW
    • FIGURE 52 ORACLE: COMPANY SNAPSHOT
    • TABLE 230 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • 12.2.2 MICROSOFT
    • TABLE 231 MICROSOFT: BUSINESS OVERVIEW
    • FIGURE 53 MICROSOFT: COMPANY SNAPSHOT
    • TABLE 232 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 233 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
    • 12.2.3 SAP
    • TABLE 234 SAP: BUSINESS OVERVIEW
    • FIGURE 54 SAP: COMPANY SNAPSHOT
    • TABLE 235 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • 12.2.4 IFS
    • TABLE 236 IFS: BUSINESS OVERVIEW
    • TABLE 237 IFS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 238 IFS: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 239 IFS: DEALS
    • 12.2.5 SERVICEMAX
    • TABLE 240 SERVICEMAX: BUSINESS OVERVIEW
    • TABLE 241 SERVICEMAX: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 242 SERVICEMAX: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 243 SERVICEMAX: DEALS
    • 12.2.6 SALESFORCE
    • TABLE 244 SALESFORCE: BUSINESS OVERVIEW
    • FIGURE 55 SALESFORCE: COMPANY SNAPSHOT
    • TABLE 245 SALESFORCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 246 SALESFORCE: PRODUCT LAUNCHES AND ENHANCEMENTS
    • 12.2.7 INFOR
    • TABLE 247 INFOR: BUSINESS OVERVIEW
    • TABLE 248 INFOR: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • 12.2.8 TRIMBLE
    • TABLE 249 TRIMBLE: BUSINESS OVERVIEW
    • FIGURE 56 TRIMBLE: COMPANY SNAPSHOT
    • TABLE 250 TRIMBLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • 12.2.9 COMARCH
    • TABLE 251 COMARCH: BUSINESS OVERVIEW
    • FIGURE 57 COMARCH: COMPANY SNAPSHOT
    • TABLE 252 COMARCH: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 253 COMARCH: DEALS
    • 12.2.10 SERVICEPOWER
    • TABLE 254 SERVICEPOWER: BUSINESS OVERVIEW
    • TABLE 255 SERVICEPOWER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 256 SERVICEPOWER: DEALS
    • 12.2.11 SERVICENOW
    • 12.2.12 OVERIT
    • 12.2.13 FIELDAWARE
    • 12.2.14 ZINIER
    • 12.2.15 ACCRUENT
    • 12.2.16 PRAXEDO
    • 12.2.17 FIELDEZ
    • 12.2.18 FIELDEDGE
    • 12.2.19 JOBBER
    • 12.2.20 SERVICETITAN
    • 12.2.21 KICKSERV
    • 12.2.22 PEGA
    • 12.2.23 MHELPDESK
  • 12.3 STARTUPS/SMES
    • 12.3.1 SKEDULO
    • 12.3.2 SERVICE FUSION
    • 12.3.3 HUSKY INTELLIGENCE
    • 12.3.4 FIELDPULSE
    • 12.3.5 WORKIZ
    • 12.3.6 NOMADIA
  • *Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.

13 ADJACENT MARKETS

  • 13.1 INTRODUCTION
    • 13.1.1 RELATED MARKETS
  • 13.2 WORK FORCE MANAGEMENT MARKET
    • TABLE 257 WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
    • TABLE 258 WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2018-2025 (USD MILLION)
    • TABLE 259 WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2018-2025 (USD MILLION)
    • TABLE 260 WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2018-2025 (USD MILLION)
    • TABLE 261 WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2025 (USD MILLION)
    • TABLE 262 WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2018-2025 (USD MILLION)
    • TABLE 263 WORKFORCE MANAGEMENT MARKET, BY REGION, 2018-2025 (USD MILLION)
  • 13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET
    • TABLE 264 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY COMPONENT, 2016-2023 (USD MILLION)
    • TABLE 265 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
    • TABLE 266 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
    • TABLE 267 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY INDUSTRY VERTICAL, 2016-2023 (USD MILLION)
    • TABLE 268 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION, 2016-2023 (USD MILLION)

14 APPENDIX

  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.3 CUSTOMIZATION OPTIONS
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS