BPMソフトウェア市場レポート：2031年までの動向、予測、競合分析

世界のBPMソフトウェア市場の将来は、中小企業と大企業市場における機会があり、有望視されています。世界のBPMソフトウェア市場は、2025～2031年にかけてCAGR 13.0％で成長すると予測されます。この市場の主な促進要因は、厳しい規制、プロセス自動化のニーズの高まり、既存システムやデータソースとのシームレスな統合に対する需要の高まりです。

• Lucintelの予測によると、タイプ別ではオンプレミスが予測期間中に高い成長を遂げる見込みです。
• 用途別では、中小企業（SME）が高い成長を遂げると予測されています。
• 地域別では、アジア太平洋地域が予測期間中に最も高い成長が見込まれます。

BPMソフトウェア市場の戦略的成長機会

戦略的成長機会は用途によって異なります。このような機会を特定し活用することで、市場の拡大が促進され、プロセスの最適化とオペレーショナルエクセレンスを追求する企業をサポートすることができます。

• デジタルトランスフォーメーション：企業はますますデジタルトランスフォーメーションを進めており、BPMツールはプロセスの強化、効率性の向上、他のデジタル技術との統合において重要な役割を果たしています。BPMソリューションは、組織がよりデジタルで自動化された環境へと移行することを可能にします。
• ヘルスケア・ライフサイエンス：ヘルスケアおよびライフサイエンス業界は、BPMソフトウェアの導入に適した分野です。BPMツールは、複雑なワークフローの管理、コンプライアンスの徹底、プロセスとデータ管理の最適化による患者ケアの向上を支援します。
• 金融サービス：BPMソフトウェアは、金融サービス部門に自動化機能、リスク管理、規制コンプライアンスを提供します。規制の厳しい金融業界において、BPMソリューションは円滑な金融業務、より高い正確性、リアルタイムの意思決定を可能にします。
• 製造業とサプライチェーン：BPMソフトウェアは、製造プロセスを最適化し、在庫を管理し、サプライチェーンを可視化することで、製造およびサプライチェーン管理に大きな成長機会をもたらします。この機能は、リーン生産と効率的なサプライチェーン管理をサポートします。
• カスタマーエクスペリエンス管理：BPMソフトウェアは、カスタマーサービスプロセスの自動化、カスタマーインタラクションの追跡、顧客行動に関する洞察の提供により、カスタマーエクスペリエンス管理を強化します。高度なBPMソリューションは、企業がより良いサービスを提供し、より強固な顧客関係を構築するのに役立ちます。

BPMソフトウェア市場の戦略的成長機会には、デジタルトランスフォーメーション、ヘルスケア、金融サービス、製造業、カスタマーエクスペリエンス管理などがあります。これらの機会を特定し、活用することで、市場拡大を促進し、プロセス効率を向上させ、ビジネスの成長を促進することができます。

BPMソフトウェア市場の促進要因・課題

技術の進歩、プロセス最適化の必要性、デジタルソリューションへの需要が、BPMソフトウェア市場の成長促進要因です。しかし、導入コストの高さ、統合の難しさ、規制要件の進化などの課題は、市場のダイナミクスに影響を与えます。これらの市場促進要因・課題を分析することで、BPMソフトウェア市場の成長軌道と今後の方向性を明らかにすることができます。

BPMソフトウェア市場の促進要因

• 技術の進歩：AI、クラウドコンピューティング、プロセス自動化などの革新は、BPMソフトウェア成長の主要な促進要因です。これらの進歩により、BPMソリューションはより効率的で正確な合理化されたプロセス管理機能を提供できるようになります。
• プロセス最適化の需要：企業は、無駄を最小限に抑え、運用パフォーマンスを向上させながらプロセスを最適化するソリューションをますます求めるようになっています。合理化されたワークフローと生産性の向上に対するこうした需要が、BPMソフトウェアの採用を後押ししています。
• デジタルトランスフォーメーションへの取り組み：デジタルトランスフォーメーションの継続的な推進は、BPMソフトウェア採用の重要な促進要因です。組織は、BPMソリューションを他のデジタル技術と統合して、自動化を可能にし、ビジネスの俊敏性を向上させ、全体的なパフォーマンスを最適化しています。
• 規制コンプライアンス：多くの業界が厳しい規制に直面しており、BPMソフトウェアは規制コンプライアンスを確保するために高い需要があります。BPMソリューションは、組織が規制へのコンプライアンスを管理し、規制の変更を監視し、法的要件を満たすのに役立ちます。
• カスタマーエクスペリエンスへの注目の高まり：カスタマーエクスペリエンスの向上は、BPM導入の主要な促進要因です。BPMソリューションは、カスタマーサービスプロセスを自動化し、顧客とのやり取りを追跡し、優れたサービスレベルを確保することで、最終的に顧客満足度を高めます。

BPMソフトウェア市場における課題

• 高い導入コスト：BPMソフトウェアの導入とメンテナンスには、特に小規模な組織にとってはコストがかかります。ソフトウェア、ハードウェア、トレーニングのコストが高いため、BPMソリューションの導入しやすさとアクセシビリティが低下します。
• 統合の課題：BPMソフトウェアを既存のシステムやアプリケーションと統合することは困難です。非互換性、データ同期の問題、カスタマイズの必要性などの問題が、スムーズな統合を妨げる可能性があります。
• ユーザー導入と複雑さ：BPMソフトウェアは複雑であることが多く、それに伴う学習曲線がユーザー導入の課題となることがあります。BPMソリューションの機能を十分に活用するためには、組織はトレーニングとサポートに投資しなければなりません。

技術の進歩、プロセス最適化の必要性、デジタルトランスフォーメーション、規制遵守、カスタマーエクスペリエンス重視がBPMソフトウェア市場を牽引しています。導入コストの高さ、統合の問題、複雑さなどの課題は、引き続き市場力学に影響を与えています。BPMソリューションの持続的成長には、これらの促進要因と課題に対処することが不可欠です。

目次

第1章 エグゼクティブサマリー

第2章 世界のBPMソフトウェア市場：市場力学

• イントロダクション、背景、分類
• サプライチェーン
• 業界の促進要因と課題

第3章 市場動向と予測分析（2019～2031年）

• マクロ経済動向（2019～2024年）と予測（2025～2031年）
• 世界のBPMソフトウェア市場の動向（2019～2024年）と予測（2025～2031年）
• 世界のBPMソフトウェア市場：タイプ別
  • オンプレミス
  • クラウドベース
• 世界のBPMソフトウェア市場：用途別
  • 中小企業
  • 大企業

第4章 地域別の市場動向と予測分析（2019～2031年）

• 世界のBPMソフトウェア市場：地域別
• 北米のBPMソフトウェア市場
• 欧州のBPMソフトウェア市場
• アジア太平洋のBPMソフトウェア市場
• その他地域のBPMソフトウェア市場

第5章 競合分析

• 製品ポートフォリオ分析
• 運用統合
• ポーターのファイブフォース分析

第6章 成長機会と戦略分析

• 成長機会分析
  • 世界のBPMソフトウェア市場の成長機会：タイプ別
  • 世界のBPMソフトウェア市場の成長機会：用途別
  • 世界のBPMソフトウェア市場の成長機会：地域別
• 世界のBPMソフトウェア市場の新たな動向
• 戦略分析
  • 新製品開発
  • 世界のBPMソフトウェア市場の能力拡大
  • 世界のBPMソフトウェア市場における合併、買収、合弁事業
  • 認証とライセンシング

第7章 主要企業の企業プロファイル

• CWA
• erwin
• Goodwinds
• Deltek Costpoint
• Zoho
• Appfluence
• ProcessGene

The future of the global BPM software market looks promising with opportunities in the small & medium enterprise (SMEs) and large enterprise markets. The global BPM software market is expected to grow with a CAGR of 13.0% from 2025 to 2031. The major drivers of this market are stringent regulations, the increasing need for process automation, and the rising demand for seamless integration with existing systems and data sources.

• Lucintel forecasts that, within the type category, on-premise is expected to witness higher growth over the forecast period.
• Within this application category, small & medium enterprise (SMEs) is expected to witness higher growth.
• In terms of region, APAC is expected to witness the highest growth over the forecast period.

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Emerging Trends in the BPM Software Market

Emerging trends within the BPM software market are driving innovation that bolsters process efficiency, integrates new technologies, and supports digital transformation. These trends are shaping the way businesses handle operations and address ever-changing market demands.

• Artificial Intelligence and Machine Learning: Modern BPM solutions increasingly incorporate advanced AI and ML technologies that automate repetitive tasks, enhance decision-making capabilities, and provide predictive analytics. AI-powered BPM solutions can analyze patterns, forecast trends, and optimize processes for better efficiency and accuracy.
• Cloud-based BPM Solution: The market is gradually shifting toward cloud-based BPM solutions. Cloud platforms offer scalability, flexibility, and accessibility from anywhere in the world, enabling businesses to manage processes more effectively while reducing the need for on-premises infrastructure.
• Robotic Process Automation: RPA is being integrated into BPM software to automate routine tasks and processes. Software robots free up valuable human resources by performing day-to-day operations flawlessly, thereby increasing efficiency and reducing errors.
• Process Mining and Analytics: Many modern BPM suites employ process mining combined with advanced analytics. These tools provide insights into process performance and bottleneck detection, enabling continuous process improvement. As a result, data-driven decisions in process management are becoming increasingly important.
• Improved User Experience Design: A major focus is now placed on enhancing the user experience within BPM software. Recent BPM solutions feature intuitive interfaces, customizable dashboards, and user-friendly functionalities, ensuring that interaction with the software remains simple and hassle-free.

The integration of AI, cloud solutions, RPA, process mining, and enhanced UX design are among the key emerging trends in the BPM software market. Each trend has transformed how businesses manage and optimize their processes, fostering innovation and efficiency, and supporting digital transformation efforts.

Recent Developments in the BPM Software Market

Recent advancements in BPM software reflect significant improvements in both technology and functionality, providing businesses with wider capabilities for managing and optimizing processes. These developments address the growing need for efficiency, automation, and integration within business operations.

• AI-driven Process Automation: Advanced automation features integrated into workflow management software are powered by AI. For instance, AI-driven BPM tools enable the automation of complex workflows, predict outcomes, and provide actionable insights for improved efficiency and decision-making.
• Cloud Enhancement: Recent BPM software advancements have extended cloud capabilities, offering greater scalability, security, and accessibility. Cloud-based BPM solutions allow businesses to manage processes remotely and integrate seamlessly with other cloud services.
• Advanced Process Analytics: BPM software now features advanced analytics, offering deeper insights into process performance. Enhanced analytics allow businesses to track key performance indicators, identify inefficiencies, and make data-driven decisions to optimize processes.
• IoT Integration: BPM software is increasingly integrating with Internet of Things (IoT) devices. This integration enables real-time process monitoring, data collection from connected devices, and the automation of processes based on IoT insights.
• Improved Mobile Access: Mobile access to BPM software is improving with more responsive and feature-rich mobile applications. These developments enable process management, request approvals, and data access on mobile devices, making operations more flexible and productive.

Cloud capability innovations, advanced analytics, IoT integration, and enhanced mobile access, alongside AI-driven automation, are transforming BPM software, making it more accessible and valuable for businesses aiming to optimize processes and support digital transformation.

Strategic Growth Opportunities for BPM Software Market

Strategic growth opportunities vary across different applications. Identifying and capitalizing on these opportunities will drive market expansion and support businesses in their pursuit of process optimization and operational excellence.

• Digital Transformation: Companies are increasingly undergoing digital transformation, with BPM tools playing a key role in reinforcing processes, enhancing efficiency, and integrating with other digital technologies. BPM solutions enable organizations to move toward more digital and automated environments.
• Healthcare and Life Sciences: The healthcare and life sciences industries are fertile ground for implementing BPM software. BPM tools help manage complex workflows, ensure compliance, and improve patient care by optimizing processes and data management.
• Financial Services: BPM software provides the financial services sector with automation capabilities, risk management, and regulatory compliance. In the highly regulated financial industry, BPM solutions enable smooth financial operations, greater accuracy, and real-time decision-making.
• Manufacturing and Supply Chain: BPM software offers significant growth opportunities in manufacturing and supply chain management by optimizing manufacturing processes, managing inventory, and providing visibility into supply chains. This functionality supports lean manufacturing and efficient supply chain management.
• Customer Experience Management: BPM software enhances customer experience management by automating customer service processes, tracking customer interactions, and providing insights into customer behavior. Advanced BPM solutions help businesses deliver better service and build stronger customer relationships.

The strategic growth opportunities in the BPM software market include digital transformation, healthcare, financial services, manufacturing, and customer experience management. Identifying and capitalizing on these opportunities can drive market expansion, improve process efficiency, and foster business growth.

BPM Software Market Driver and Challenges

Technological advancements, the need for process optimization, and the demand for digital solutions are the primary drivers of growth in the BPM software market. However, challenges such as high implementation costs, integration difficulties, and evolving regulatory requirements impact market dynamics. Analyzing these drivers and challenges helps clarify the growth trajectory of the BPM software market and its future direction.

Drivers of the BPM Software Market:

• Technological Advancements: Innovations such as AI, cloud computing, and process automation are major drivers for BPM software growth. These advancements enable BPM solutions to provide more efficient, accurate, and streamlined process management capabilities.
• Demand for Process Optimization: Enterprises are increasingly seeking solutions to optimize processes with minimal waste and enhanced operational performance. These demands for streamlined workflows and improved productivity are driving the adoption of BPM software.
• Digital Transformation Initiatives: The ongoing push for digital transformation is a key driver of BPM software adoption. Organizations are integrating BPM solutions with other digital technologies to enable automation, improve business agility, and optimize overall performance.
• Regulatory Compliance: Many industries face strict regulations, and BPM software is in high demand to ensure regulatory compliance. BPM solutions help organizations manage compliance with regulations, monitor regulatory changes, and meet legal requirements.
• Increased Focus on Customer Experience: Improving customer experience is a major driver for BPM adoption. BPM solutions automate customer service processes, track customer interactions, and ensure superior service levels, ultimately enhancing customer satisfaction.

Challenges in the BPM Software Market:

• High Implementation Costs: The implementation and maintenance of BPM software can be costly, particularly for small organizations. High software, hardware, and training costs reduce the affordability and accessibility of BPM solutions.
• Integration Challenges: Integrating BPM software with existing systems and applications can be difficult. Issues such as incompatibility, data synchronization problems, and the need for customization can hinder smooth integration.
• User Adoption and Complexity: BPM software is often complex, and the associated learning curve can pose challenges for user adoption. To fully leverage the functionality of BPM solutions, organizations must invest in training and support.

Technological advancements, the need for process optimization, digital transformation, regulatory compliance, and customer experience focus are driving the BPM software market. Challenges such as high implementation costs, integration issues, and complexity continue to impact market dynamics. Addressing these drivers and challenges will be essential for the sustained growth of BPM solutions.

List of BPM Software Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. Through these strategies BPM software companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the BPM software companies profiled in this report include-

• CWA
• erwin
• Goodwinds
• Deltek Costpoint
• Zoho
• Appfluence
• ProcessGene

BPM Software by Segment

The study includes a forecast for the global BPM software market by type, application, and region.

BPM Software Market by Type [Analysis by Value from 2019 to 2031]:

• On-Premises
• Cloud-Based

BPM Software Market by Application [Analysis by Value from 2019 to 2031]:

• Small & Medium Enterprises (SMEs)
• Large Enterprises

BPM Software Market by Region [Analysis by Value from 2019 to 2031]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the BPM Software Market

Business process management software solutions are transforming organizations' ability to improve operations while reducing costs. Technological advancements, evolving industry demands, and expanding geographies are reflected in recent trends in the BPM software market. These trends address the increasing demand for integrated solutions aimed at operational improvement and enhanced customer experience, all in support of digital transformation.

• USA: In the US, the focus is on incorporating AI and ML into BPM software for process automation and faster decision-making. Leading companies like Appian and Pega Systems are offering AI-driven BPM solutions with improved analytics and predictive capabilities. Additionally, cloud-based BPM solutions are gaining traction for their scalability and flexibility in enterprise operations.
• China: The BPM software market in China is growing rapidly, driven by increased digitalization and government support for smart technologies. Companies like Huawei and Alibaba are leading the way, offering BPM solutions that integrate IoT and big data analytics. As BPM systems become more intelligent, they will support complex business processes and handle large volumes of data.
• Germany: Germany is focusing on enhancing BPM software functionalities to support Industry 4.0 technologies. Companies like Software AG are developing BPM tools that enhance automation, data visibility, and process optimization, particularly in manufacturing and logistics. There is also growing interest in BPM solutions that comply with stringent European data protection regulations.
• India: The BPM software market in India is on the rise. Organizations are increasingly adopting digital transformation strategies, creating significant growth opportunities. Local companies like Zhou and Kofax are offering affordable and scalable BPM solutions tailored to the Indian market, particularly in the finance and healthcare sectors.
• Japan: In Japan, the BPM software market is driven by the need for precision, integrated robotics, and AI. Major players like Fujitsu and NEC are expanding their BPM offerings to improve operational efficiency and meet the demands of a digitally driven business environment. There is also a strong interest in BPM systems that address legacy issues and support complex regulatory requirements.

Features of the Global BPM Software Market

Market Size Estimates: BPM software market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.

Segmentation Analysis: BPM software market size by type, application, and region in terms of value ($B).

Regional Analysis: BPM software market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different type, application, and regions for the BPM software market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the BPM software market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

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This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the BPM software market by type (on-premises and cloud-based), application (small & medium enterprises (smes) and large enterprises), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global BPM Software Market : Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2019 to 2031

• 3.1. Macroeconomic Trends (2019-2024) and Forecast (2025-2031)
• 3.2. Global BPM Software Market Trends (2019-2024) and Forecast (2025-2031)
• 3.3: Global BPM Software Market by Type
  • 3.3.1: On-Premises
  • 3.3.2: Cloud-Based
• 3.4: Global BPM Software Market by Application
  • 3.4.1: Small & Medium Enterprises (SMEs)
  • 3.4.2: Large Enterprises

4. Market Trends and Forecast Analysis by Region from 2019 to 2031

• 4.1: Global BPM Software Market by Region
• 4.2: North American BPM Software Market
  • 4.2.1: North American Market by Type: On-Premises and Cloud-Based
  • 4.2.2: North American Market by Application: Small & Medium Enterprises (SMEs) and Large Enterprises
• 4.3: European BPM Software Market
  • 4.3.1: European Market by Type: On-Premises and Cloud-Based
  • 4.3.2: European Market by Application: Small & Medium Enterprises (SMEs) and Large Enterprises
• 4.4: APAC BPM Software Market
  • 4.4.1: APAC Market by Type: On-Premises and Cloud-Based
  • 4.4.2: APAC Market by Application: Small & Medium Enterprises (SMEs) and Large Enterprises
• 4.5: ROW BPM Software Market
  • 4.5.1: ROW Market by Type: On-Premises and Cloud-Based
  • 4.5.2: ROW Market by Application: Small & Medium Enterprises (SMEs) and Large Enterprises

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global BPM Software Market by Type
  • 6.1.2: Growth Opportunities for the Global BPM Software Market by Application
  • 6.1.3: Growth Opportunities for the Global BPM Software Market by Region
• 6.2: Emerging Trends in the Global BPM Software Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global BPM Software Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global BPM Software Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: CWA
• 7.2: erwin
• 7.3: Goodwinds
• 7.4: Deltek Costpoint
• 7.5: Zoho
• 7.6: Appfluence
• 7.7: ProcessGene