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市場調査レポート
商品コード
1219691
通信費管理の世界市場の規模、シェア、産業動向分析レポート:エンドユース別、組織規模別、展開タイプ別、コンポーネント別、地域別展望と予測、2022年~2028年Global Telecom Expense Management Market Size, Share & Industry Trends Analysis Report By End-use, By Organization Size, By Deployment type, By Component, By Regional Outlook and Forecast, 2022 - 2028 |
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通信費管理の世界市場の規模、シェア、産業動向分析レポート:エンドユース別、組織規模別、展開タイプ別、コンポーネント別、地域別展望と予測、2022年~2028年 |
出版日: 2023年01月31日
発行: KBV Research
ページ情報: 英文 311 Pages
納期: 即納可能
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通信費管理の世界市場規模は、2028年までに53億米ドルに達し、予測期間中にCAGR10.8%の市場成長率で上昇すると予測されています。
同様に、企業は、AWSなどのサプライヤーからのクラウドソフトウェアベンダーの費用をすべて計上するために、支出管理ビジネスソフトウェアにいくつかのカテゴリーを含めることがあります。コスト管理、コスト評価、そして企業が電気通信サービスや機能の総体において「望ましい状態」を実現しようとする効果をモニタリングするために必要な方法が、電気通信費管理です。
企業のIT部門、調達部門、財務部門は、通信費管理サービスによって、企業の通信費、関連ITサービス、およびその在庫を購入、提供、サポート、管理することができます。通信費管理サービスには、クラウドライセンス、UCaaSライセンス、固定電話や携帯電話、データ通信、IoT接続などが含まれます。また、ビジネスインテリジェンス(BI)やCレベルエグゼクティブの戦略的意思決定を支援するレポーティングもTEMサービスに含まれます。SaaSベースのアプリ、プラットフォーム、マネージドサービス、関連するプロフェッショナルサービスが、ガートナーによるTEMの主な対象領域です。
COVID-19の影響度分析
COVID-19の大流行は、通信費管理にとって業界にとって有利なものでした。COVID-19後の未来では、企業がデジタル技術に依存し続けるため、通信費管理製品およびサービスのニーズが高まると予想されます。IoT技術の導入が進み、スマートデバイスが普及し、在宅勤務文化が受け入れられ、データ量が増加するにつれて、通信費管理ソリューションおよびサービスの需要は拡大すると予想されます。企業はしばらくの間、パンデミックによる悪影響を受けるため、TEMプロバイダーはサービスポートフォリオを適応させる必要があります。企業は、適切なTEM戦略を導入することで、生産性を高め、社内チームの作業負荷を軽減し、イノベーションと収益確保に集中する時間を確保することができます。
市場の成長要因
通信費に対する理解の向上が必要
通信に関わるコストは複雑かもしれないです。さらに、最も熟練した財務部門であっても制約があると思われます。世界中に展開する企業が、多くの国、通貨、言語で事業を展開しながら、常に通信契約から最大の価値を得ていることを知ることは、より困難なことです。さらに、地域や通信事業者によって請求書の質は大きく異なり、経営者に知らされないまま費用が増加することもあります。企業がそれぞれの契約で何を支払っているのかを正確に把握し、均一な見識を得ることは困難です。結局、予測期間中に市場拡大が起こると思われます。
最新の低コストコミュニケーションソリューションへのニーズが高まる
通信サービスは、顧客や従業員とのコミュニケーションに必要なため、企業の経費に占める割合はかなり大きいです。そのため、企業は通信サービスのコスト削減を重要視しています。通信コストを削減するために、企業は通信交換管理ソリューションに注目するようになりました。これらのソリューションは、同じサービスをより少ない費用で提供する方法を提供し、その結果、通信コストを削減することができます。通信コストを管理することで、企業は他の施策に使える資金を確保し、中核業務の効率化を図ることができます。これが、この地域の市場成長を支えています。
市場抑制要因
サプライヤーの業績不振と相互運用性の低さが市場成長を阻んでいます。
将来の支出予測、請求書の在庫管理、適切なコストセンターの指定、請求書処理など、通信管理の難しさが市場拡大を阻害しています。生産者にとっては、TEMソフトは計画や支出の可視化など様々なメリットがあります。しかし、ベンダーは、このソフトをより使いやすくする必要があります。ベンダーは、偽造した請求書や経費を財務部門に提出しても、発見されないことがあります。請求書、請求書、その他の経費により、会社は必要以上の支払いを行っている可能性があります。消費者にとって大きな困難は、コストに計算される税金の正しさを保証することです。そのため、予想される期間中、市場が成長することはないと思われます。
デプロイメントタイプの展望
通信費管理市場は、導入形態によって、クラウド型とオンプレミス型に分類されます。2021年の通信費管理市場は、オンプレミス型が主流でした。機密情報を扱う企業にとって、オンプレミスは実際の物理的な設定に基づくため、非常に重要です。オンプレミス型ソフトウェアの最も大きな利点は、データ保護です。データはローカルに格納されるため、企業はデータとそのセキュリティを完全に制御することができるからです。さらに、ソフトウェアやハードウェアのメンテナンスとアップデートを行うタイミングも、組織が決定することができます。
コンポーネント別の展望
通信費管理市場は、コンポーネントごとにソリューションとサービスに分類されます。2021年の通信費管理市場では、サービス分野がかなりの収益シェアを占めています。TEMサービスは、柔軟性を維持し、複雑なITインフラを扱うよりも業務運営に力を注ぐことができるため、企業で利用されています。TEMサービスは、他の選択肢に比べて初期費用が大幅に低いため、特に中小企業にとって有利であり、市場の隆盛を後押ししています。
組織規模の推移
通信費管理市場は、組織規模によって大企業と中小企業に分類されます。2021年の通信費管理市場では、中小企業部門がかなりの収益シェアを獲得しました。中小企業は先進国と新興国の両方で増加しており、BYOD文化の受け入れに前向きな企業は、初期の発展を阻害しかねないITへの先行投資を下げることができるようになっています。このような背景から、同市場における通信費管理のビジネスチャンスが期待されます。
最終用途の展望
通信費管理市場は、エンドユーザーによって、BFSI、消費財・小売、ヘルスケア・ライフサイエンス、IT・通信、製造・自動車、その他に分類されます。2021年の通信費管理市場では、BFSI分野がかなりの収益シェアを記録しました。BFSI業界における通信費管理のニーズは、モバイルやオンラインバンキングを利用する個人の増加に伴い高まっています。銀行の顧客は、特定の支店の通信費を監視し、互いに比較することができます。保険業界の顧客は、遠隔地のコストを明確に把握するために、遠隔地の担当者に起因する費用全体を監視するソリューションの機能を高く評価しています。
地域別の展望
通信費管理市場は、地域によって北米、欧州、アジア太平洋、中東・アフリカに分けられます。最も高い収益シェアを誇る北米地域は、2021年の通信費管理市場を独占しています。この地域の市場成長の主な要因は、通信費管理製品およびサービスの早期導入です。通信費管理市場の最も重要なマーケットプレースの1つは北米です。確立された存在が、北米地域の通信費管理分野のプロバイダーや実質的な企業の商機を向上させる。
List of Figures
The Global Telecom Expense Management Market size is expected to reach $5.3 billion by 2028, rising at a market growth of 10.8% CAGR during the forecast period.
Controlling and monitoring multiple wireless, voice, and data services to comprehend overall telecom expenditures is known as telecom expense management (TEM). This phrase is often used to describe commercial clients who make considerable telecom service commitments as part of their operational procedures.
Management of telecom expenses in the company may be challenging. That is partially attributable to the vast selection of telecom services provided by modern, forward-thinking telecom businesses. Businesses may utilize the software for managing telecom expenses, including visual dashboards indicating how much money is being spent with different telecom suppliers.
Similarly, companies may include several categories in their expenditure management business software to account for all their cloud software vendor expenses from suppliers like AWS. A required method of cost management, cost evaluation, and monitoring of the effects of a company's attempts to achieve a "desired state" in terms of total telecom services and functioning is telecom expense management.
The IT, procurement, and finance divisions of businesses may purchase, provide, support, and control the expenses of corporate telecoms, related IT services, and their inventory owing to telecom expense management services. These include cloud licensing, unified communications as a service [UCaaS] licenses, fixed and mobile telephony and data, and Internet of Things [IoT] connections. Business intelligence (BI) and reporting that may help C-level executives make strategic decisions are also included in TEM services. SaaS-based apps, platforms, managed services, and related professional services are the main areas of Gartner's TEM coverage.
COVID-19 Impact Analysis
The COVID-19 pandemic was advantageous for the industry for telecom expenditure control. The need for telecom expense management products and services is expected to increase in the post-COVID-19 future as businesses continue to depend on digital technologies. The demand for telecom expense management solutions and services is anticipated to grow as IoT technology is more implemented, smart devices proliferate, the work-from-home culture is accepted, and data volumes increase. Since businesses will experience negative consequences from the pandemic for some time, TEM providers must adapt their service portfolios. Enterprises may increase productivity, reduce the workload on internal teams, and free up more time to concentrate on innovation and generating revenue with the correct TEM strategies in place.
Market Growth Factors
An improved understanding of telecom bills is required
Costs associated with communications might be complex. Furthermore, there will be restrictions even for the most skilled financial departments. It is much more challenging to know that a company with worldwide expansion constantly obtains the most value from a telecom contract while operating in many nations, currencies, and tongues. Furthermore, bill quality will vary significantly depending on the area or telecom provider, and expenses may increase without the company owner being informed. Knowing precisely what a company pays for in each contract and achieving uniform insight into them is challenging. In the end, the market expansion would occur during the predicted period.
A growing need for modern, low-cost communication solutions
Since they are needed to communicate with customers and employees, telecommunication services represent a considerable portion of company expenses. Therefore, businesses are focusing on cost-saving strategies due to the growing cost of these services. Due to the ability to reduce their telecom costs, organizations have moved their attention to telecom exchange management solutions. These solutions provide methods for delivering the same services for less money, hence reducing telecom costs. Gaining control over telecom costs also frees up funds that firms utilize for other initiatives, enhancing the efficiency of their core operations. This supports the growth of the regional market.
Market Restraining Factors
Poor supplier performance and a low level of interoperability are preventing market growth
Forecasting future expenditures, monitoring inventories on invoices, designating the proper cost center, and invoice processing are difficulties in managing telecommunications that impede market expansion. For producers, TEM software offers a variety of advantages, such as planning and expenditure visibility. Vendors, however, need to make it easier to use this software. Vendors can submit forged invoices and costs to the finance department undetected. Due to invoices, bills, and other expenses, the company may be paying more than is required. A great difficulty for consumers is ensuring the correctness of the taxes that are calculated in the costs. This would prevent the market from growing throughout the anticipated term.
Deployment Type Outlook
Based on deployment type, the telecom expense management market is segmented into cloud and on-premise. The on-premises segment dominated the telecom expense management market in 2021. For businesses that handle sensitive information, on-premise is crucial since it is based on the actual physical setting. The most significant advantage of on-premise software is data protection since businesses have total control over their data and its security because the data is housed locally. In addition, organizations may also decide when to do software and hardware maintenance and updates.
Component Outlook
By component, the telecom expense management market is fragmented into solutions and services. The service segment covered a considerable revenue share in the telecom expense management market in 2021. TEM services are being used by businesses because they give them the ability to preserve flexibility and concentrate their efforts on running their operations rather than handling complex IT infrastructure. Because TEM services have much lower initial costs than other options, they are particularly advantageous for small and medium-sized businesses, which helps the market flourish.
Organization Size Outlook
Based on organization size, the telecom expense management market is segmented into large enterprises and small and medium-sized enterprises (SMEs). The small and medium-sized enterprises segment generated the substantial revenue share in the telecom expense management market in 2021. Small and medium-sized businesses are increasing in both developed and emerging nations, which has led companies that are receptive to embracing the BYOD culture to lower the upfront IT expenditures that could impede their early development. Opportunities for telecom expense management in this market are anticipated as a result of these developments.
End-use Outlook
Based on the End-use, the telecom expense management market is divided into BFSI, Consumer Goods & retail, healthcare & Life Sciences, IT & telecom, manufacturing & automotive, and others. The BFSI segment registered the considerable revenue share in the telecom expense management market in 2021. The need for telecom expense management in the BFSI industry is rising as more individuals use mobile and online banking. Banking customers may monitor their telecom expenses for specific branches and compare them to one another. The insurance customers value the solution's ability to monitor the overall expenses attributed to remote personnel for crystal-clear insight into remote costs.
Regional Outlook
Based on region, the telecom expense management market is divided into North America, Europe, Asia Pacific, and LAMEA. By contributing the highest revenue share, the North American region dominated the telecom expense management market in 2021. The main driver of the market's growth in this area is the early adoption of telecom expense management products and services. One of the most significant marketplaces for the Telecom Expense Management Market is North America. The existence of established improves commercial opportunities for providers and substantial companies in the Telecom Expense Management sector in the North American area.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Accenture PLC, NTT Data Corporation, CGI, Inc., Vodafone Group Plc, Calero-MDSL Ltd, Sakon, Inc., Avotus Corporation, Brightfin (Periscope Equity LLC), Tangoe, Inc., and Valicom (EXA Capital, LLC).
Strategies Deployed in Telecom Expenses Management Market
Oct-2022: Sakon partnered with TRG Screen, a company engaged in offering Enterprise Subscription Management Solutions. Together both companies would unlock opportunities for customers to simplify their expense and vendor management requirements.
Aug-2022: Calero-MDSL acquired Network Control, a boutique Telecom Expense Management company. This acquisition would offer Calero-MDSL the perfect springboard from which to boost its growth in the middle market.
Jun-2022: Vodafone came into partnership with Oracle, a global computer technology corporation. This partnership is aimed to advance the operator's European IT infrastructure and boost its transformation to the cloud. Moreover, this would offer a dedicated cloud platform for Vodafone to advance its multiple Oracle databases and to help and scale its BSS and OSS consisting of CRM and order management.
Jun-2022: Accenture acquired Advocate Networks, LLC, a technology consultancy and managed services company engaged in offering Technology Business Management (TBM) solutions. This acquisition would broaden the Technology business Management capabilities of the company.
Apr-2022: Calero-MDSL introduced the latest SaaS Expense Management solution. This launch is aimed to allow the centralization, optimization, and modernization of a company's expense management across its overall SaaS offering. Additionally, The product broadens the breadth and depth of the solution into the larger SaaS space.
Apr-2021: Calero-MDSL completed the acquisition of MetaPort, a leading telecom network aligning Software Company. Under this acquisition, Calero-MDSL's technology solution would provide CTO and CIO organizations with a unique inventory visualization that offers a new level of visibility into their telecom estates.
Nov-2020: Accenture took over Arca, an engineering services company focused on business services and network operations. This acquisition would enable Accenture's role as a partner for the design, operation, engineering, and deployment of network services mobile, 5G, and IoT fixed for customers in the industrial, infrastructure, telecommunications, and energy.
Market Segments covered in the Report:
By End-use
By Organization Size
By Deployment type
By Component
By Geography
Companies Profiled
Unique Offerings from KBV Research