クラウドベースのコンタクトセンター市場：ソリューション、サービス、組織規模、用途、展開モデル、業種別-2025年～2030年の世界予測

クラウドベースのコンタクトセンター市場の2023年の市場規模は178億6,000万米ドル、2024年には210億4,000万米ドルに達すると予測され、CAGR 17.97％で成長し、2030年には568億2,000万米ドルに達すると予測されています。

クラウド技術を活用した顧客対応の仮想ハブであるクラウドベースのコンタクトセンターは、音声、電子メール、チャット、ソーシャルメディアなどを通じた顧客コミュニケーションを管理する包括的なアプローチを提供します。このモデルは、費用対効果、柔軟性、拡張性、高度な分析とAI主導の洞察を提供する能力により、ますます必要性が高まっています。小売、ヘルスケア、BFSI、IT・通信など多様な分野で応用され、顧客体験の向上や業務効率の改善に役立っています。エンドユースの範囲は、拡張可能なソリューションを求める中小企業から、顧客対応能力の強化を求める大企業まで、多岐にわたる。主な成長要因としては、リモートワークの採用の増加、オムニチャネル・コミュニケーションに対する需要の急増、カスタマー・エクスペリエンス・マネジメントの重要性の高まりなどが挙げられます。組織は、既存のCRMシステムとのシームレスな統合を可能にし、堅牢なセキュリティを提供するソリューションを求めるようになっており、これらすべてが市場を前進させる原動力となっています。予測分析と顧客インサイトを提供するAI搭載コンタクトセンターの開発には、潜在的なビジネスチャンスが存在します。企業はまた、よりパーソナライズされた顧客対応のためにコグニティブ・テクノロジーの力を活用するソリューションを模索することもできます。しかし、データ・プライバシーの懸念、統合の課題、多額の初期投資の必要性などの制約が、市場の成長を妨げる可能性があります。さらに、従来のシステムからの移行に消極的な分野もあり、課題となっています。こうした状況にもかかわらず、技術革新の機が熟している分野には、AIベースの統合ソリューションの開発、より優れたデータ分析ツール、サイバーセキュリティ対策の強化などがあります。市場機会を活かそうとする企業にとっては、革新的で拡張性のある安全なソリューションの提供に注力することがカギとなり、テクノロジー・プロバイダーと戦略的パートナーシップを結んでサービス提供を拡大することも重要になります。市場はダイナミックで急速に進化しているため、俊敏性と顧客中心のアプローチを維持することが、持続的な成長と競争上の優位性を確保することになります。

市場力学：急速に進化するクラウドベースのコンタクトセンター市場の主要市場インサイトを公開

クラウドベースのコンタクトセンター市場は、需要と供給のダイナミックな相互作用によって変貌を遂げています。このような市場力学の進化を理解することで、企業は十分な情報に基づいた投資決定、戦略的意思決定、新たなビジネスチャンスの獲得を行うことができます。これらの動向を包括的に把握することで、企業は政治的、地理的、技術的、社会的、経済的な領域にわたる様々なリスクを軽減することができるとともに、消費者行動とそれが製造コストや購買動向に与える影響をより明確に理解することができます。

• 市場促進要因
  • コンタクトセンター向けエンタープライズクラウドソリューションの採用増加
  • 顧客体験向上のためのクラウドベースのコンタクトセンターの採用
  • SMACテクノロジーに対する需要の高まり
• 市場抑制要因
  • クラウドベースのコンタクトセンターソリューションの高い運用・保守コスト
• 市場機会
  • クラウドベースのコンタクトセンターにおけるゲーミフィケーションの導入
  • 既存のクラウドベースのコンタクトセンターの付加価値を高めるためのAI、分析、NLP機能の統合による継続的な進歩
• 市場の課題
  • クラウドベースのソリューションのセキュリティに関する問題

ポーターの5つの力：クラウドベースのコンタクトセンター市場をナビゲートする戦略ツール

ポーターの5つの力フレームワークは、市場情勢の競合情勢を把握するための重要なツールです。ポーターのファイブフォース・フレームワークは、企業の競争力を評価し、戦略的機会を探るための明確な手法を提供します。このフレームワークは、企業が市場内の勢力図を評価し、新規事業の収益性を判断するのに役立ちます。これらの洞察により、企業は自社の強みを活かし、弱みに対処し、潜在的な課題を回避することができ、より強靭な市場でのポジショニングを確保することができます。

PESTLE分析：クラウドベースのコンタクトセンター市場における外部からの影響の把握

外部マクロ環境要因は、クラウドベースのコンタクトセンター市場の業績ダイナミクスを形成する上で極めて重要な役割を果たします。政治的、経済的、社会的、技術的、法的、環境的要因の分析は、これらの影響をナビゲートするために必要な情報を提供します。PESTLE要因を調査することで、企業は潜在的なリスクと機会をよりよく理解することができます。この分析により、企業は規制、消費者の嗜好、経済動向の変化を予測し、先を見越した積極的な意思決定を行う準備ができます。

市場シェア分析クラウドベースのコンタクトセンター市場における競合情勢の把握

クラウドベースのコンタクトセンター市場の詳細な市場シェア分析により、ベンダーの業績を包括的に評価することができます。企業は、収益、顧客ベース、成長率などの主要指標を比較することで、競争上のポジショニングを明らかにすることができます。この分析により、市場の集中、断片化、統合の動向が明らかになり、ベンダーは競争が激化する中で自社の地位を高める戦略的意思決定を行うために必要な知見を得ることができます。

FPNVポジショニング・マトリックスクラウドベースのコンタクトセンター市場におけるベンダーのパフォーマンス評価

FPNVポジショニングマトリックスは、クラウドベースのコンタクトセンター市場においてベンダーを評価するための重要なツールです。このマトリックスにより、ビジネス組織はベンダーのビジネス戦略と製品満足度に基づき評価することで、目標に沿った十分な情報に基づいた意思決定を行うことができます。4つの象限はベンダーを明確かつ正確に区分し、ユーザーが戦略目標に最適なパートナーやソリューションを特定するのに役立ちます。

本レポートは、主要な注目分野を網羅した包括的な市場分析を提供しています：

1.市場の浸透度：業界主要企業の広範なデータを含む、現在の市場環境の詳細なレビュー。

2.市場の開拓度：新興市場における成長機会を特定し、既存分野における拡大可能性を評価し、将来の成長に向けた戦略的ロードマップを提供します。

3.市場の多様化：最近の製品発売、未開拓の地域、業界の主要な進歩、市場を形成する戦略的投資を分析します。

4.競合の評価と情報：競合情勢を徹底的に分析し、市場シェア、事業戦略、製品ポートフォリオ、認証、規制当局の承認、特許動向、主要企業の技術進歩などを検証します。

5.製品開発およびイノベーション：将来の市場成長を促進すると期待される最先端技術、研究開発活動、製品イノベーションをハイライトしています。

また、利害関係者が十分な情報を得た上で意思決定できるよう、重要な質問にも答えています：

1.現在の市場規模と今後の成長予測は？

2.最高の投資機会を提供する製品、セグメント、地域はどこか？

3.市場を形成する主な技術動向と規制の影響とは？

4.主要ベンダーの市場シェアと競合ポジションは？

5.ベンダーの市場参入・撤退戦略の原動力となる収益源と戦略的機会は何か？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • コンタクトセンター向けエンタープライズクラウドソリューションの導入増加
    • 顧客体験を向上させるクラウドベースのコンタクトセンターの採用
    • SMACテクノロジーの需要増加
  • 抑制要因
    • クラウドベースのコンタクトセンターソリューションの運用および保守コストが高い
  • 機会
    • クラウドベースのコンタクトセンターにおけるゲーミフィケーションの実装
    • AI、分析、NLP機能を統合して既存のクラウドベースのコンタクトセンターに付加価値をもたらす継続的な進歩
  • 課題
    • クラウドベースのソリューションのセキュリティに関する問題
• 市場セグメンテーション分析
  • ソリューション：スマートダイヤラー、ACD、IVRシステムを統合してエージェントの生産性を高め、アイドル時間を削減します。
  • サービス：より優れたスケーラビリティ、セキュリティ監視、管理を提供するITにおけるマネージドサービスとプロフェッショナルサービスの急速な普及
  • 組織規模：大規模および中小企業におけるクラウドベースのコンタクトセンターの導入により、顧客満足度と顧客ロイヤルティを向上させながら、より大規模な顧客ベースに対応します。
  • アプリケーション：組織内のワークロードを最適化するためのクラウドベースのデータセンターのさまざまなアプリケーション
  • 導入モデル：強化されたセキュリティ、柔軟性、データガバナンスとプライバシーの制御を提供するプライベートおよびパブリッククラウド導入の実装
  • 垂直：重要な情報を提供し、緊急時の回復力を確保するさまざまな分野でクラウドベースのデータセンターの利用を拡大
• ポーターのファイブフォース分析
• PESTEL分析
  • 政治的
  • 経済
  • 社交
  • 技術的
  • 法律上
  • 環境
• 顧客のカスタマイズ

第6章 クラウドベースのコンタクトセンター市場：ソリューション別

• エージェントパフォーマンスの最適化
• 自動コール分配
• ダイヤラー
• インタラクティブ音声応答

第7章 クラウドベースのコンタクトセンター市場：サービス別

• マネージドサービス
• プロフェッショナルサービス

第8章 クラウドベースのコンタクトセンター市場：組織規模別

• 大企業
• 中小企業

第9章 クラウドベースのコンタクトセンター市場：用途別

• コールルーティングとキューイング
• チャットの品質と監視
• データの統合と記録
• リアルタイムの意思決定
• 労働力の最適化

第10章 クラウドベースのコンタクトセンター市場導入モデル別

• プライベートクラウド
• パブリッククラウド

第11章 クラウドベースのコンタクトセンター市場：業界別

• 銀行、金融サービス、保険
• 消費財・小売
• 政府および公共部門
• ヘルスケアとライフサイエンス
• 製造業
• メディアとエンターテイメント
• 通信・IT

第12章 南北アメリカのクラウドベースのコンタクトセンター市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第13章 アジア太平洋地域のクラウドベースのコンタクトセンター市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第14章 欧州・中東・アフリカのクラウドベースのコンタクトセンター市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第15章 競合情勢

• 市場シェア分析2023
• FPNVポジショニングマトリックス, 2023
• 競合シナリオ分析
  • Enghouse Systems、Lifesizeの買収を完了技術追加によりクラウドコンタクトセンターとビデオ事業を強化
  • Astound Business、クラウドコンタクトセンターの提供を開始
  • LumenがTalkdeskと提携し、コンタクトセンター向けのクラウドベースソリューションを拡張

企業一覧

• Aircall.io, Inc.
• Barco NV
• Twilio Inc.
• Zendesk, Inc.
• Content Guru Limited
• Pypestream Inc.
• Microsoft Corporation
• Five9, Inc.
• Calabrio, Inc.
• Avaya LLC
• 3CLogic, Inc.
• VocalCom S.A.
• RingCentral, Inc.
• Cisco Systems, Inc.
• Vonage Holdings Corp.
• Genesys Telecommunications Laboratories, Inc.
• Enghouse Interactive Inc.
• TechSee Augmented Vision Ltd.
• Ozonetel Communications Inc.
• 8x8, Inc.
• Talkdesk, Inc.
• Zoho Corporation Pvt. Ltd.
• Oracle Corporation
• Alvaria, Inc.
• NICE Ltd.
• Amazon Web Services, Inc.
• Evolve IP, LLC
• TCN, Inc.
• Ameyo Pvt. Ltd.

LIST OF FIGURES

• FIGURE 1. CLOUD-BASED CONTACT CENTER MARKET RESEARCH PROCESS
• FIGURE 2. CLOUD-BASED CONTACT CENTER MARKET SIZE, 2023 VS 2030
• FIGURE 3. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 5. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 6. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2023 VS 2030 (%)
• FIGURE 7. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 8. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2023 VS 2030 (%)
• FIGURE 9. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 10. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
• FIGURE 11. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 12. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
• FIGURE 13. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 14. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2030 (%)
• FIGURE 15. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 16. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
• FIGURE 17. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 18. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 19. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 20. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY STATE, 2023 VS 2030 (%)
• FIGURE 21. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 22. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 23. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 24. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 25. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 26. CLOUD-BASED CONTACT CENTER MARKET SHARE, BY KEY PLAYER, 2023
• FIGURE 27. CLOUD-BASED CONTACT CENTER MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

• TABLE 1. CLOUD-BASED CONTACT CENTER MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
• TABLE 3. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 5. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 6. CLOUD-BASED CONTACT CENTER MARKET DYNAMICS
• TABLE 7. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 8. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AGENT PERFORMANCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DIALERS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 12. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 13. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 15. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 16. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 18. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 19. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CALL ROUTING AND QUEUING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CHAT QUALITY AND MONITORING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DATA INTEGRATION AND RECORDING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REAL-TIME DECISION MAKING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 24. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 25. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PRIVATE CLOUD, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PUBLIC CLOUD, BY REGION, 2018-2030 (USD MILLION)
• TABLE 27. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 28. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 29. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2030 (USD MILLION)
• TABLE 30. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
• TABLE 31. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 32. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 33. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 34. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY TELECOMMUNICATION & IT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 35. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 36. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 37. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 38. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 39. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 40. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 41. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 42. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 43. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 44. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 45. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 46. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 47. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 48. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 49. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 50. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 51. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 52. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 53. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 54. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 55. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 56. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 57. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 58. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 59. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 60. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 61. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 62. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 63. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 64. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 65. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 66. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 67. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 68. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 69. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 70. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 71. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 72. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 73. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 74. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 75. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 76. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 77. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 78. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 79. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 80. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 81. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 82. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 83. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 84. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 85. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 86. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 87. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 88. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 89. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 90. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 91. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 92. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 93. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 94. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 95. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 96. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 97. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 98. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 99. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 100. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 101. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 102. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 103. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 104. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 105. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 106. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 107. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 108. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 109. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 110. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 111. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 112. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 113. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 114. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 115. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 116. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 117. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 118. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 119. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 120. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 121. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 122. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 123. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 124. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 125. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 126. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 127. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 128. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 129. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 130. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 131. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 132. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 133. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 134. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 135. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 136. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 137. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 138. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 139. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 140. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 141. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 142. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 143. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 144. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 145. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 146. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 147. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 148. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 149. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 150. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 151. VIETNAM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 152. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 153. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 154. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 155. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 156. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 157. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 158. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 159. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 160. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 161. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 162. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 163. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 164. DENMARK CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 165. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 166. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 167. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 168. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 169. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 170. EGYPT CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 171. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 172. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 173. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 174. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 175. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 176. FINLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 177. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 178. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 179. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 180. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 181. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 182. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 183. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 184. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 185. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 186. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 187. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 188. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 189. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 190. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 191. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 192. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 193. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 194. ISRAEL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 195. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 196. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 197. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 198. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 199. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 200. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 201. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 202. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 203. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 204. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 205. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 206. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 207. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 208. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 209. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 210. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 211. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 212. NIGERIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 213. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 214. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 215. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 216. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 217. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 218. NORWAY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 219. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 220. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 221. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 222. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 223. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 224. POLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 225. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 226. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 227. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 228. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 229. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 230. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 231. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 232. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 233. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 234. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 235. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 236. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 237. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 238. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 239. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 240. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 241. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 242. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 243. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 244. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 245. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 246. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 247. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 248. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 249. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 250. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 251. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 252. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 253. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 254. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 255. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 256. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 257. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 258. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 259. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 260. SWEDEN CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 261. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 262. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 263. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 264. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 265. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 266. SWITZERLAND CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 267. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 268. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 269. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 270. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 271. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 272. TURKEY CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 273. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 274. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 275. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 276. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 277. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 278. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 279. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
• TABLE 280. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
• TABLE 281. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 282. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 283. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 284. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 285. CLOUD-BASED CONTACT CENTER MARKET SHARE, BY KEY PLAYER, 2023
• TABLE 286. CLOUD-BASED CONTACT CENTER MARKET, FPNV POSITIONING MATRIX, 2023

The Cloud-Based Contact Center Market was valued at USD 17.86 billion in 2023, expected to reach USD 21.04 billion in 2024, and is projected to grow at a CAGR of 17.97%, to USD 56.82 billion by 2030.

The cloud-based contact center, a virtual hub for customer interaction leveraging cloud technology, offers a comprehensive approach to managing customer communications through voice, email, chat, social media, and more. This model is increasingly necessary due to its cost-effectiveness, flexibility, scalability, and the ability to offer advanced analytics and AI-driven insights. It finds applications across diverse sectors like retail, healthcare, BFSI, IT and telecommunications, providing enhanced customer experiences and driving operational efficiency. The end-use scope encompasses anything from SMEs looking for scalable solutions to large enterprises seeking to enhance their customer interaction capabilities. Key growth factors include the rising adoption of remote work, the burgeoning demand for omnichannel communication, and the growing importance of customer experience management. Organizations are increasingly seeking solutions that allow seamless integration with existing CRM systems and offer robust security, all of which drive the market forward. Potential opportunities exist in the development of AI-powered contact centers that offer predictive analytics and customer insights. Businesses can also explore solutions that harness the power of cognitive technologies for more personalized customer interactions. However, limitations such as data privacy concerns, integration challenges, and the need for significant initial investment can hinder market growth. Additionally, the reluctance of some sectors to transition from traditional systems represents a challenge. Despite these, areas ripe for innovation include the development of integrated AI-based solutions, better data analytics tools, and enhanced cybersecurity measures. For businesses looking to capitalize on market opportunities, focusing on delivering innovative, scalable, and secure solutions will be key, as will strategic partnerships with technology providers to expand service offerings. As the market is dynamic and rapidly evolving, maintaining agility and a customer-centric approach will ensure sustained growth and competitive advantage.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Cloud-Based Contact Center Market

The Cloud-Based Contact Center Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Increasing Adoption of Enterprise Cloud Solutions for Contact Centers
  • Adoption of Cloud-Based Contact Center to Enhance Customer Experience
  • Rising Demand for SMAC Technologies
• Market Restraints
  • High Operational and Maintenance Costs of Cloud-Based Contact Centre Solution
• Market Opportunities
  • Implementation of Gamification on Cloud-Based Contact Centers
  • Ongoing Advancements by Integrating AI, Analytics, And NLP Capabilities to Add Value in Existing Cloud-Based Contact Centers
• Market Challenges
  • Issues Regarding the Security of Cloud-Based Solutions

Porter's Five Forces: A Strategic Tool for Navigating the Cloud-Based Contact Center Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Cloud-Based Contact Center Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Cloud-Based Contact Center Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Cloud-Based Contact Center Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Cloud-Based Contact Center Market

A detailed market share analysis in the Cloud-Based Contact Center Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Cloud-Based Contact Center Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Cloud-Based Contact Center Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Key Company Profiles

The report delves into recent significant developments in the Cloud-Based Contact Center Market, highlighting leading vendors and their innovative profiles. These include Aircall.io, Inc., Barco NV, Twilio Inc., Zendesk, Inc., Content Guru Limited, Pypestream Inc., Microsoft Corporation, Five9, Inc., Calabrio, Inc., Avaya LLC, 3CLogic, Inc., VocalCom S.A., RingCentral, Inc., Cisco Systems, Inc., Vonage Holdings Corp., Genesys Telecommunications Laboratories, Inc., Enghouse Interactive Inc., TechSee Augmented Vision Ltd., Ozonetel Communications Inc., 8x8, Inc., Talkdesk, Inc., Zoho Corporation Pvt. Ltd., Oracle Corporation, Alvaria, Inc., NICE Ltd., Amazon Web Services, Inc., Evolve IP, LLC, TCN, Inc., and Ameyo Pvt. Ltd..

Market Segmentation & Coverage

This research report categorizes the Cloud-Based Contact Center Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Solution, market is studied across Agent Performance Optimization, Automatic Call Distribution, Dialers, and Interactive Voice Response.
• Based on Service, market is studied across Managed Services and Professional Services.
• Based on Organization Size, market is studied across Large Enterprises and Small and Medium-Sized Enterprises.
• Based on Application, market is studied across Call Routing and Queuing, Chat Quality and Monitoring, Data Integration and Recording, Real-Time Decision Making, and Workforce Optimization.
• Based on Deployment Model, market is studied across Private Cloud and Public Cloud.
• Based on Vertical, market is studied across Banking, Financial Services, and Insurance, Consumer Goods & Retail, Government & Public Sector, Healthcare & Life Sciences, Manufacturing, Media & Entertainment, and Telecommunication & IT.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing Adoption of Enterprise Cloud Solutions for Contact Centers
    • 5.1.1.2. Adoption of Cloud-Based Contact Center to Enhance Customer Experience
    • 5.1.1.3. Rising Demand for SMAC Technologies
  • 5.1.2. Restraints
    • 5.1.2.1. High Operational and Maintenance Costs of Cloud-Based Contact Centre Solution
  • 5.1.3. Opportunities
    • 5.1.3.1. Implementation of Gamification on Cloud-Based Contact Centers
    • 5.1.3.2. Ongoing Advancements by Integrating AI, Analytics, And NLP Capabilities to Add Value in Existing Cloud-Based Contact Centers
  • 5.1.4. Challenges
    • 5.1.4.1. Issues Regarding the Security of Cloud-Based Solutions
• 5.2. Market Segmentation Analysis
  • 5.2.1. Solution: Integration of smart dialers, ACD, and IVR systems to increase agent productivity and reduce idle time
  • 5.2.2. Service: Exponential uses of managed and professional services in IT offering better scalability, security monitoring, and management
  • 5.2.3. Organization Size: Adoption of cloud-based contact centers in large and SMEs to cater larger customer base while improving customer satisfaction and loyalty
  • 5.2.4. Application: Varied applications of cloud-based data centers to optimize a workload in organizations
  • 5.2.5. Deployment Model: Implementation of private and public cloud deployment providing enhanced security, flexibility, and control over data governance and privacy
  • 5.2.6. Vertical: Expanding uses of cloud-based data centers in varied sectors offering critical information, and ensuring resilience during emergencies
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental
• 5.5. Client Customization

6. Cloud-Based Contact Center Market, by Solution

• 6.1. Introduction
• 6.2. Agent Performance Optimization
• 6.3. Automatic Call Distribution
• 6.4. Dialers
• 6.5. Interactive Voice Response

7. Cloud-Based Contact Center Market, by Service

• 7.1. Introduction
• 7.2. Managed Services
• 7.3. Professional Services

8. Cloud-Based Contact Center Market, by Organization Size

• 8.1. Introduction
• 8.2. Large Enterprises
• 8.3. Small and Medium-Sized Enterprises

9. Cloud-Based Contact Center Market, by Application

• 9.1. Introduction
• 9.2. Call Routing and Queuing
• 9.3. Chat Quality and Monitoring
• 9.4. Data Integration and Recording
• 9.5. Real-Time Decision Making
• 9.6. Workforce Optimization

10. Cloud-Based Contact Center Market, by Deployment Model

• 10.1. Introduction
• 10.2. Private Cloud
• 10.3. Public Cloud

11. Cloud-Based Contact Center Market, by Vertical

• 11.1. Introduction
• 11.2. Banking, Financial Services, and Insurance
• 11.3. Consumer Goods & Retail
• 11.4. Government & Public Sector
• 11.5. Healthcare & Life Sciences
• 11.6. Manufacturing
• 11.7. Media & Entertainment
• 11.8. Telecommunication & IT

12. Americas Cloud-Based Contact Center Market

• 12.1. Introduction
• 12.2. Argentina
• 12.3. Brazil
• 12.4. Canada
• 12.5. Mexico
• 12.6. United States

13. Asia-Pacific Cloud-Based Contact Center Market

• 13.1. Introduction
• 13.2. Australia
• 13.3. China
• 13.4. India
• 13.5. Indonesia
• 13.6. Japan
• 13.7. Malaysia
• 13.8. Philippines
• 13.9. Singapore
• 13.10. South Korea
• 13.11. Taiwan
• 13.12. Thailand
• 13.13. Vietnam

14. Europe, Middle East & Africa Cloud-Based Contact Center Market

• 14.1. Introduction
• 14.2. Denmark
• 14.3. Egypt
• 14.4. Finland
• 14.5. France
• 14.6. Germany
• 14.7. Israel
• 14.8. Italy
• 14.9. Netherlands
• 14.10. Nigeria
• 14.11. Norway
• 14.12. Poland
• 14.13. Qatar
• 14.14. Russia
• 14.15. Saudi Arabia
• 14.16. South Africa
• 14.17. Spain
• 14.18. Sweden
• 14.19. Switzerland
• 14.20. Turkey
• 14.21. United Arab Emirates
• 14.22. United Kingdom

15. Competitive Landscape

• 15.1. Market Share Analysis, 2023
• 15.2. FPNV Positioning Matrix, 2023
• 15.3. Competitive Scenario Analysis
  • 15.3.1. Enghouse Systems Completes Lifesize Acquisition Technology Addition Enhances Cloud Contact Center And Video Businesses
  • 15.3.2. Astound Business Launches Cloud Contact Center Offering
  • 15.3.3. Lumen Partners with Talkdesk to Scale Up Cloud-Based Solutions for Contact Centers

Companies Mentioned

• 1. Aircall.io, Inc.
• 2. Barco NV
• 3. Twilio Inc.
• 4. Zendesk, Inc.
• 5. Content Guru Limited
• 6. Pypestream Inc.
• 7. Microsoft Corporation
• 8. Five9, Inc.
• 9. Calabrio, Inc.
• 10. Avaya LLC
• 11. 3CLogic, Inc.
• 12. VocalCom S.A.
• 13. RingCentral, Inc.
• 14. Cisco Systems, Inc.
• 15. Vonage Holdings Corp.
• 16. Genesys Telecommunications Laboratories, Inc.
• 17. Enghouse Interactive Inc.
• 18. TechSee Augmented Vision Ltd.
• 19. Ozonetel Communications Inc.
• 20. 8x8, Inc.
• 21. Talkdesk, Inc.
• 22. Zoho Corporation Pvt. Ltd.
• 23. Oracle Corporation
• 24. Alvaria, Inc.
• 25. NICE Ltd.
• 26. Amazon Web Services, Inc.
• 27. Evolve IP, LLC
• 28. TCN, Inc.
• 29. Ameyo Pvt. Ltd.