クラウドPBX市場：サービス別、組織規模別、業界別-2025～2030年の世界予測

クラウドPBX市場の2023年の市場規模は149億3,000万米ドル、2024年には168億6,000万米ドルに達すると予測され、CAGR 13.54％で成長し、2030年には363億3,000万米ドルに達すると予測されています。

クラウドPBX（Private Branch Exchange）とは、クラウド上でホストされる最新の通信システムのことで、企業が通話の管理とルーティングに使用する仮想電話システムを提供します。従来のオンプレミス型PBX機器が不要になるため、拡張性、柔軟性、インフラコストの削減が可能になります。その必要性は、ビジネスの成長と世界化、そしてリモートワークの重要性の高まりによって、シームレスでリモート、そしてハイブリッドなビジネス・コミュニケーション・ソリューションへの需要が高まっていることによって強調されています。アプリケーションは、IT、ヘルスケア、小売、金融など、信頼性の高い通信チャネルが業務に不可欠な業界全体に及んでいます。エンドユーザーは、費用対効果が高く、適応性の高い通信サービスを求める中小企業から大企業まで幅広いです。市場の成長には主に、クラウドコンピューティングの進歩、モバイルデバイスの普及、複数の通信機能を統合して業務を効率化するユニファイド・コミュニケーション・アズ・ア・サービス（UCaaS）の動向が拍車をかけています。クラウドPBXシステム内の分析とセキュリティを強化するために、人工知能と機械学習が重視されるようになってきていることが、潜在的なビジネスチャンスです。これらのテクノロジーを活用して、よりスマートでコンテキストを意識した顧客サービス体験を提供することが推奨されています。しかし、サイバーセキュリティの懸念、データ・プライバシーの問題、潜在的なサービスの中断といった課題は、大きな制約となります。市場は、規制要因や、特に後発地域においては信頼性の高い高速インターネットの必要性によって抑制される可能性があります。イノベーションは、AIを活用した通話分析、多言語バーチャルアシスタント、セキュリティプロトコルの強化など、高度な機能の開発に集中する可能性があります。同市場は、急速な技術進歩と競争圧力によって特徴付けられるダイナミックな性質を持っています。企業は、革新への積極的なアプローチを採用し、使いやすさ、既存のITエコシステムとのシームレスな統合、多様なビジネスニーズに対応するためのカスタマイズに重点を置くことで、競争優位性を獲得し、市場への浸透と顧客満足度を高めることができます。

市場力学：急速に進化するクラウドPBX市場の主要市場インサイトを公開

クラウドPBX市場は、需要と供給のダイナミックな相互作用によって変貌を遂げています。このような市場力学の進化を理解することで、企業は十分な情報に基づいた投資決定、戦略的意思決定、新たなビジネスチャンスの獲得を行うことができます。これらの動向を包括的に把握することで、企業は政治的、地理的、技術的、社会的、経済的な領域にわたる様々なリスクを軽減することができるとともに、消費者行動とそれが製造コストや購買動向に与える影響をより明確に理解することができます。

• 市場促進要因
  • 業界全体におけるクラウド技術の採用拡大
  • コスト効率と拡張性に優れているため、オンプレミスよりもクラウドPBXが浸透する可能性
• 市場抑制要因
  • ソフトウェア・ソリューションのプライバシーとセキュリティに関する懸念
• 市場機会
  • 新しい高度な機能を備えたPBX技術の技術的進歩
  • VoIPおよび小規模企業向けPBXシステムの継続的拡大
• 市場の課題
  • 既存の通信インフラとの統合の複雑さ

ポーターの5つの力：クラウドPBX市場をナビゲートする戦略ツール

ポーターの5つの力フレームワークは、クラウドPBX市場の競合情勢を理解するための重要なツールです。ポーターのファイブフォース・フレームワークは、企業の競争力を評価し、戦略的機会を探るための明確な手法を提供します。このフレームワークは、企業が市場内の勢力図を評価し、新規事業の収益性を判断するのに役立ちます。これらの洞察により、企業は自社の強みを活かし、弱みに対処し、潜在的な課題を回避することができ、より強靭な市場でのポジショニングを確保することができます。

PESTLE分析：クラウドPBX市場における外部からの影響の把握

外部マクロ環境要因は、クラウドPBX市場の業績ダイナミクスを形成する上で極めて重要な役割を果たします。政治的、経済的、社会的、技術的、法的、環境的要因の分析は、これらの影響をナビゲートするために必要な情報を提供します。PESTLE要因を調査することで、企業は潜在的なリスクと機会をよりよく理解することができます。この分析により、企業は規制、消費者の嗜好、経済動向の変化を予測し、先を見越した積極的な意思決定を行う準備ができます。

市場シェア分析クラウドPBX市場における競合情勢の把握

クラウドPBX市場の詳細な市場シェア分析により、ベンダーの業績を包括的に評価することができます。企業は、収益、顧客ベース、成長率などの主要指標を比較することで、競争上のポジショニングを明らかにすることができます。この分析により、市場の集中、断片化、統合の動向が明らかになり、ベンダーは競争が激化する中で自社の地位を高める戦略的意思決定を行うために必要な知見を得ることができます。

FPNVポジショニング・マトリックスクラウドPBX市場におけるベンダーのパフォーマンス評価

FPNVポジショニングマトリックスは、クラウドPBX市場においてベンダーを評価するための重要なツールです。このマトリックスにより、ビジネス組織はベンダーのビジネス戦略と製品満足度に基づき評価することで、目標に沿った十分な情報に基づいた意思決定を行うことができます。4つの象限によってベンダーを明確かつ正確にセグメント化し、戦略目標に最適なパートナーやソリューションを特定することができます。

戦略分析と推奨クラウドPBX市場における成功への道筋を描く

クラウドPBX市場の戦略分析は、世界市場でのプレゼンス強化を目指す企業にとって不可欠です。主要なリソース、能力、業績指標を見直すことで、企業は成長機会を特定し、改善に取り組むことができます。このアプローチにより、競合情勢における課題を克服し、新たなビジネスチャンスを活かして長期的な成功を収めるための体制を整えることができます。

本レポートでは、主要な注目分野を網羅した市場の包括的な分析を提供しています：

1.市場の浸透度：現在の市場環境の詳細なレビュー、主要企業による広範なデータ、市場でのリーチと全体的な影響力の評価。

2.市場の開拓度：新興市場における成長機会を特定し、既存分野における拡大可能性を評価し、将来の成長に向けた戦略的ロードマップを提供します。

3.市場の多様化：最近の製品発売、未開拓の地域、業界の主要な進歩、市場を形成する戦略的投資を分析します。

4.競合の評価と情報：競合情勢を徹底的に分析し、市場シェア、事業戦略、製品ポートフォリオ、認証、規制当局の承認、特許動向、主要企業の技術進歩などを検証します。

5.製品開発およびイノベーション：将来の市場成長を促進すると期待される最先端技術、研究開発活動、製品イノベーションをハイライトしています。

また、利害関係者が十分な情報を得た上で意思決定できるよう、重要な質問にも答えています：

1.現在の市場規模と今後の成長予測は？

2.最高の投資機会を提供する製品、セグメント、地域はどこか？

3.市場を形成する主な技術動向と規制の影響とは？

4.主要ベンダーの市場シェアと競合ポジションは？

5.ベンダーの市場参入・撤退戦略の原動力となる収益源と戦略的機会は何か？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • 業界全体でクラウド技術の導入が増加
    • コスト効率と拡張性に優れているため、クラウドPBXはオンプレミスよりも普及する可能性があります。
  • 抑制要因
    • ソフトウェアソリューションのプライバシーとセキュリティに関する懸念
  • 機会
    • 新しい高度な機能を備えたPBXテクノロジーの技術的進歩
    • VoIPおよび中小企業向けPBXシステムの継続的な拡張
  • 課題
    • 既存の通信インフラとの統合の複雑さ
• 市場セグメンテーション分析
  • サービス：システムが円滑に追跡および実装されるように、構成および変更管理サービスの利用が増加しています。
  • 組織規模：柔軟性と初期費用の低さから、中小企業ではクラウドPBXの需要が高まっています。
  • 業種：ITおよび通信分野全体にわたるクラウドPBXの通信システムの近代化への高い可能性
• ポーターのファイブフォース分析
• PESTEL分析
  • 政治的
  • 経済
  • 社交
  • 技術的
  • 法律上
  • 環境

第6章 クラウドPBX市場：サービス別

• 構成と変更管理
• 緊急通話ルーティングサービス
• ネットワークトラフィック管理
• 仮想展開とセットアップ

第7章 クラウドPBX市場：組織規模別

• 大企業
• 中小企業

第8章 クラウドPBX市場：業界別

• 航空宇宙および防衛
• 自動車・輸送
• 銀行、金融サービス、保険
• 建築、建設、不動産
• 消費財・小売
• 教育
• エネルギー・公益事業
• 政府および公共部門
• ヘルスケアとライフサイエンス
• 情報技術と通信

第9章 南北アメリカのクラウドPBX市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第10章 アジア太平洋地域のクラウドPBX市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第11章 欧州・中東・アフリカのクラウドPBX市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第12章 競合情勢

• 市場シェア分析2023
• FPNVポジショニングマトリックス, 2023
• 競合シナリオ分析
  • TelvivaとVodacomがレソト初のクラウドベース PBXを開始
  • モメンタム、ホライゾン・テレコム買収で世界展開を確保
  • ハリス、フェニックスソフトを買収してクラウドコミュニケーションの領域を拡大し、クラウドPBXの提供を強化
  • リボニア・パートナーズ、WildixのAI駆動型x-hoppersソリューションに投資
  • GTTとZoom、Zoom Phone Provider Exchangeを通じてシームレスなSIPトランキング統合を導入し、世界コミュニケーションを強化
  • DstnyがMicrosoft Teams向けのCall2Teams Goを発表
  • RingCentral、インドで多国籍企業向けに準拠したクラウドテレフォニーを開始
  • Cisco WebexとNWN Carouselのエクスペリエンス管理プラットフォームを統合して優れたクラウドコラボレーションソリューションを実現
  • Zoomがインドでのビジネス接続性を向上、新しいDoTライセンスでクラウドPBXを実現
  • Alianzaは、Microsoft Teams向けの強力なクラウドPBX統合により、サービスプロバイダーのクラウドコミュニケーション収益の拡大を支援します。
  • 欧州のビジネス通信プロバイダーDstnyがデンマークのFlexfoneを買収し、デンマーク市場でB2B UCaaSプロバイダーを設立
• 戦略分析と提言

企業一覧

• 3CX
• 8x8, Inc.
• astTECS Communications Pvt. Ltd.
• AT&T Inc.
• Avaya LLC
• Barracuda Networks, Inc.
• CallHippo
• Cisco Systems, Inc.
• D-Link Corporation
• Deutsche Telekom AG
• DialerHQ
• DIALPAD, INC.
• DigitalWell
• Epygi Technologies LLC
• Freshworks Inc.
• Google LLC by Alphabet Inc.
• GoTo Technologies USA, Inc.
• Lingo Telecom, LLC
• Microsoft Corporation
• Mitel Networks Corporation
• Nextiva, Inc.
• Ooma, Inc.
• Oracle Corporation
• PortaOne, Inc.
• PortSIP Solutions, Inc.
• RingCentral, Inc.
• SoftBank Group Corp.
• Tata Teleservices Limited
• The Real PBX Limited
• TollFreeForwarding.com
• TPx Communications
• UniTel Voice, LLC
• Verizon Communications Inc.
• VirtualPBX.Com, Inc.
• Vodafone Group PLC
• Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson
• Wildix OU
• Xiamen Yeastar Information Technology Co., Ltd.
• Zoom Video Communications, Inc.

LIST OF FIGURES

• FIGURE 1. CLOUD PBX MARKET RESEARCH PROCESS
• FIGURE 2. CLOUD PBX MARKET SIZE, 2023 VS 2030
• FIGURE 3. GLOBAL CLOUD PBX MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. GLOBAL CLOUD PBX MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 5. GLOBAL CLOUD PBX MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 6. GLOBAL CLOUD PBX MARKET SIZE, BY SERVICES, 2023 VS 2030 (%)
• FIGURE 7. GLOBAL CLOUD PBX MARKET SIZE, BY SERVICES, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 8. GLOBAL CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
• FIGURE 9. GLOBAL CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 10. GLOBAL CLOUD PBX MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
• FIGURE 11. GLOBAL CLOUD PBX MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 12. AMERICAS CLOUD PBX MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 13. AMERICAS CLOUD PBX MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 14. UNITED STATES CLOUD PBX MARKET SIZE, BY STATE, 2023 VS 2030 (%)
• FIGURE 15. UNITED STATES CLOUD PBX MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 16. ASIA-PACIFIC CLOUD PBX MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 17. ASIA-PACIFIC CLOUD PBX MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 18. EUROPE, MIDDLE EAST & AFRICA CLOUD PBX MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 19. EUROPE, MIDDLE EAST & AFRICA CLOUD PBX MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 20. CLOUD PBX MARKET SHARE, BY KEY PLAYER, 2023
• FIGURE 21. CLOUD PBX MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

• TABLE 1. CLOUD PBX MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
• TABLE 3. GLOBAL CLOUD PBX MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. GLOBAL CLOUD PBX MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 5. GLOBAL CLOUD PBX MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 6. CLOUD PBX MARKET DYNAMICS
• TABLE 7. GLOBAL CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 8. GLOBAL CLOUD PBX MARKET SIZE, BY CONFIGURATION & CHANGE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. GLOBAL CLOUD PBX MARKET SIZE, BY EMERGENCY CALL ROUTING SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. GLOBAL CLOUD PBX MARKET SIZE, BY NETWORK TRAFFIC MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. GLOBAL CLOUD PBX MARKET SIZE, BY VIRTUAL DEPLOYMENT & SETUP, BY REGION, 2018-2030 (USD MILLION)
• TABLE 12. GLOBAL CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 13. GLOBAL CLOUD PBX MARKET SIZE, BY LARGE ENTERPRISE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. GLOBAL CLOUD PBX MARKET SIZE, BY SMALL & MEDIUM ENTERPRISE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 15. GLOBAL CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 16. GLOBAL CLOUD PBX MARKET SIZE, BY AEROSPACE & DEFENSE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. GLOBAL CLOUD PBX MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 18. GLOBAL CLOUD PBX MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 19. GLOBAL CLOUD PBX MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. GLOBAL CLOUD PBX MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. GLOBAL CLOUD PBX MARKET SIZE, BY EDUCATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. GLOBAL CLOUD PBX MARKET SIZE, BY ENERGY & UTILITIES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. GLOBAL CLOUD PBX MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
• TABLE 24. GLOBAL CLOUD PBX MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. GLOBAL CLOUD PBX MARKET SIZE, BY INFORMATION TECHNOLOGY & TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. AMERICAS CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 27. AMERICAS CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 28. AMERICAS CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 29. AMERICAS CLOUD PBX MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 30. ARGENTINA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 31. ARGENTINA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 32. ARGENTINA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 33. BRAZIL CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 34. BRAZIL CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 35. BRAZIL CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 36. CANADA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 37. CANADA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 38. CANADA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 39. MEXICO CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 40. MEXICO CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 41. MEXICO CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 42. UNITED STATES CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 43. UNITED STATES CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 44. UNITED STATES CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 45. UNITED STATES CLOUD PBX MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 46. ASIA-PACIFIC CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 47. ASIA-PACIFIC CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 48. ASIA-PACIFIC CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 49. ASIA-PACIFIC CLOUD PBX MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 50. AUSTRALIA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 51. AUSTRALIA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 52. AUSTRALIA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 53. CHINA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 54. CHINA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 55. CHINA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 56. INDIA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 57. INDIA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 58. INDIA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 59. INDONESIA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 60. INDONESIA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 61. INDONESIA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 62. JAPAN CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 63. JAPAN CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 64. JAPAN CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 65. MALAYSIA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 66. MALAYSIA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 67. MALAYSIA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 68. PHILIPPINES CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 69. PHILIPPINES CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 70. PHILIPPINES CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 71. SINGAPORE CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 72. SINGAPORE CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 73. SINGAPORE CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 74. SOUTH KOREA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 75. SOUTH KOREA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 76. SOUTH KOREA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 77. TAIWAN CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 78. TAIWAN CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 79. TAIWAN CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 80. THAILAND CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 81. THAILAND CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 82. THAILAND CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 83. VIETNAM CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 84. VIETNAM CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 85. VIETNAM CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 86. EUROPE, MIDDLE EAST & AFRICA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 87. EUROPE, MIDDLE EAST & AFRICA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 88. EUROPE, MIDDLE EAST & AFRICA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 89. EUROPE, MIDDLE EAST & AFRICA CLOUD PBX MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 90. DENMARK CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 91. DENMARK CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 92. DENMARK CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 93. EGYPT CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 94. EGYPT CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 95. EGYPT CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 96. FINLAND CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 97. FINLAND CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 98. FINLAND CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 99. FRANCE CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 100. FRANCE CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 101. FRANCE CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 102. GERMANY CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 103. GERMANY CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 104. GERMANY CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 105. ISRAEL CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 106. ISRAEL CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 107. ISRAEL CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 108. ITALY CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 109. ITALY CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 110. ITALY CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 111. NETHERLANDS CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 112. NETHERLANDS CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 113. NETHERLANDS CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 114. NIGERIA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 115. NIGERIA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 116. NIGERIA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 117. NORWAY CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 118. NORWAY CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 119. NORWAY CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 120. POLAND CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 121. POLAND CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 122. POLAND CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 123. QATAR CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 124. QATAR CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 125. QATAR CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 126. RUSSIA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 127. RUSSIA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 128. RUSSIA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 129. SAUDI ARABIA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 130. SAUDI ARABIA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 131. SAUDI ARABIA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 132. SOUTH AFRICA CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 133. SOUTH AFRICA CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 134. SOUTH AFRICA CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 135. SPAIN CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 136. SPAIN CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 137. SPAIN CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 138. SWEDEN CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 139. SWEDEN CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 140. SWEDEN CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 141. SWITZERLAND CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 142. SWITZERLAND CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 143. SWITZERLAND CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 144. TURKEY CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 145. TURKEY CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 146. TURKEY CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 147. UNITED ARAB EMIRATES CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 148. UNITED ARAB EMIRATES CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 149. UNITED ARAB EMIRATES CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 150. UNITED KINGDOM CLOUD PBX MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 151. UNITED KINGDOM CLOUD PBX MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 152. UNITED KINGDOM CLOUD PBX MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
• TABLE 153. CLOUD PBX MARKET SHARE, BY KEY PLAYER, 2023
• TABLE 154. CLOUD PBX MARKET, FPNV POSITIONING MATRIX, 2023

The Cloud PBX Market was valued at USD 14.93 billion in 2023, expected to reach USD 16.86 billion in 2024, and is projected to grow at a CAGR of 13.54%, to USD 36.33 billion by 2030.

Cloud PBX (Private Branch Exchange) refers to a modern telecommunication system that is hosted in the cloud, offering a virtualized phone system that businesses use to manage and route calls. It eliminates the need for traditional on-premises PBX equipment, thus facilitating scalability, flexibility, and reduced infrastructure costs. Its necessity is underscored by the increasing demand for seamless, remote, and hybrid business communication solutions, driven by the growth and globalization of businesses and the rising significance of remote work. Applications span across industries like IT, healthcare, retail, and finance, where reliable communication channels are crucial for operations. End-users range from small and medium-sized enterprises (SMEs) to large corporations seeking cost-effective, adaptable communication services. Market growth is principally spurred by advancements in cloud computing, widespread adoption of mobile devices, and the trend towards Unified Communications as a Service (UCaaS), as businesses streamline operations by integrating multiple communication functions. Potential opportunities lie in the growing emphasis on artificial intelligence and machine learning to enhance analytics and security within cloud PBX systems. Recommendations include leveraging these technologies to offer smarter, context-aware customer service experiences. However, challenges like cybersecurity concerns, data privacy issues, and potential service disruptions pose significant limitations. The market could be restrained by regulatory factors and the need for reliable, high-speed internet, particularly in less developed regions. Innovations may focus on developing advanced features such as AI-driven call analytics, multilingual virtual assistants, and heightened security protocols. The market portrays a dynamic nature, characterized by rapid technological advancements and competitive pressures. Businesses can gain a competitive edge by adopting a proactive approach to innovation, focusing on user-friendliness, seamless integration with existing IT ecosystems, and customization to cater to diverse business needs, thus enhancing market penetration and customer satisfaction.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Cloud PBX Market

The Cloud PBX Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Increasing adoption of cloud technologies across industries
  • Potential penetration of cloud PBX over on-premise due to cost-effective and scalable nature
• Market Restraints
  • Concerns related to the privacy & security of the software solutions
• Market Opportunities
  • Technological advancements in PBX technologies with new advanced features
  • Continuous expansion of VoIP and small business PBX systems
• Market Challenges
  • Complexity in integrating with existing telecommunications infrastructure

Porter's Five Forces: A Strategic Tool for Navigating the Cloud PBX Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Cloud PBX Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Cloud PBX Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Cloud PBX Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Cloud PBX Market

A detailed market share analysis in the Cloud PBX Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Cloud PBX Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Cloud PBX Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Cloud PBX Market

A strategic analysis of the Cloud PBX Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Cloud PBX Market, highlighting leading vendors and their innovative profiles. These include 3CX, 8x8, Inc., astTECS Communications Pvt. Ltd., AT&T Inc., Avaya LLC, Barracuda Networks, Inc., CallHippo, Cisco Systems, Inc., D-Link Corporation, Deutsche Telekom AG, DialerHQ, DIALPAD, INC., DigitalWell, Epygi Technologies LLC, Freshworks Inc., Google LLC by Alphabet Inc., GoTo Technologies USA, Inc., Lingo Telecom, LLC, Microsoft Corporation, Mitel Networks Corporation, Nextiva, Inc., Ooma, Inc., Oracle Corporation, PortaOne, Inc., PortSIP Solutions, Inc., RingCentral, Inc., SoftBank Group Corp., Tata Teleservices Limited, The Real PBX Limited, TollFreeForwarding.com, TPx Communications, UniTel Voice, LLC, Verizon Communications Inc., VirtualPBX.Com, Inc., Vodafone Group PLC, Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson, Wildix OU, Xiamen Yeastar Information Technology Co., Ltd., and Zoom Video Communications, Inc..

Market Segmentation & Coverage

This research report categorizes the Cloud PBX Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Services, market is studied across Configuration & Change Management, Emergency Call Routing Services, Network Traffic Management, and Virtual Deployment & Setup.
• Based on Organization Size, market is studied across Large Enterprise and Small & Medium Enterprise.
• Based on Vertical, market is studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, and Information Technology & Telecommunication.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing adoption of cloud technologies across industries
    • 5.1.1.2. Potential penetration of cloud PBX over on-premise due to cost-effective and scalable nature
  • 5.1.2. Restraints
    • 5.1.2.1. Concerns related to the privacy & security of the software solutions
  • 5.1.3. Opportunities
    • 5.1.3.1. Technological advancements in PBX technologies with new advanced features
    • 5.1.3.2. Continuous expansion of VoIP and small business PBX systems
  • 5.1.4. Challenges
    • 5.1.4.1. Complexity in integrating with existing telecommunications infrastructure
• 5.2. Market Segmentation Analysis
  • 5.2.1. Services: Growing usage of configuration & change management services to ensure systems are tracked and implemented smoothly
  • 5.2.2. Organization Size: Emerging demand for cloud PBX in small & medium enterprises due to its flexibility and lower upfront costs
  • 5.2.3. Vertical: High potential of cloud PBX across IT & telecommunications sector to modernize communication systems
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Cloud PBX Market, by Services

• 6.1. Introduction
• 6.2. Configuration & Change Management
• 6.3. Emergency Call Routing Services
• 6.4. Network Traffic Management
• 6.5. Virtual Deployment & Setup

7. Cloud PBX Market, by Organization Size

• 7.1. Introduction
• 7.2. Large Enterprise
• 7.3. Small & Medium Enterprise

8. Cloud PBX Market, by Vertical

• 8.1. Introduction
• 8.2. Aerospace & Defense
• 8.3. Automotive & Transportation
• 8.4. Banking, Financial Services & Insurance
• 8.5. Building, Construction & Real Estate
• 8.6. Consumer Goods & Retail
• 8.7. Education
• 8.8. Energy & Utilities
• 8.9. Government & Public Sector
• 8.10. Healthcare & Life Sciences
• 8.11. Information Technology & Telecommunication

9. Americas Cloud PBX Market

• 9.1. Introduction
• 9.2. Argentina
• 9.3. Brazil
• 9.4. Canada
• 9.5. Mexico
• 9.6. United States

10. Asia-Pacific Cloud PBX Market

• 10.1. Introduction
• 10.2. Australia
• 10.3. China
• 10.4. India
• 10.5. Indonesia
• 10.6. Japan
• 10.7. Malaysia
• 10.8. Philippines
• 10.9. Singapore
• 10.10. South Korea
• 10.11. Taiwan
• 10.12. Thailand
• 10.13. Vietnam

11. Europe, Middle East & Africa Cloud PBX Market

• 11.1. Introduction
• 11.2. Denmark
• 11.3. Egypt
• 11.4. Finland
• 11.5. France
• 11.6. Germany
• 11.7. Israel
• 11.8. Italy
• 11.9. Netherlands
• 11.10. Nigeria
• 11.11. Norway
• 11.12. Poland
• 11.13. Qatar
• 11.14. Russia
• 11.15. Saudi Arabia
• 11.16. South Africa
• 11.17. Spain
• 11.18. Sweden
• 11.19. Switzerland
• 11.20. Turkey
• 11.21. United Arab Emirates
• 11.22. United Kingdom

12. Competitive Landscape

• 12.1. Market Share Analysis, 2023
• 12.2. FPNV Positioning Matrix, 2023
• 12.3. Competitive Scenario Analysis
  • 12.3.1. Telviva, Vodacom Launch Lesotho's First Cloud-Based PBX
  • 12.3.2. Momentum Secures Global Reach with Horizon Telecom Acquisition
  • 12.3.3. Harris Expands Cloud Communications Frontier By Acquiring PhoenixSoft to Elevate Cloud PBX Offerings
  • 12.3.4. Livonia Partners Investment In Wildix's AI-Driven x-hoppers Solution
  • 12.3.5. GTT and Zoom Enhance Global Communications introducing Seamless SIP Trunking Integration through Zoom Phone Provider Exchange
  • 12.3.6. Dstny Unveiled Call2Teams Go for Microsoft Teams
  • 12.3.7. RingCentral Launching Compliant Cloud Telephony in India for Multinational Enterprises
  • 12.3.8. Integrating Cisco Webex With NWN Carousel's Experience Management Platform for Superior Cloud Collaboration Solutions
  • 12.3.9. Zoom Elevates Business Connectivity in India Unleashing Cloud PBX with new DoT License
  • 12.3.10. Alianza Empowers Service Providers to Grow Cloud Communications Revenue with a Robust Cloud PBX Integration for Microsoft Teams
  • 12.3.11. European Business Communications Provider Dstny Acquires Flexfone in Denmark to Create B2B UCaaS Provider in the Danish Market
• 12.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. 3CX
• 2. 8x8, Inc.
• 3. astTECS Communications Pvt. Ltd.
• 4. AT&T Inc.
• 5. Avaya LLC
• 6. Barracuda Networks, Inc.
• 7. CallHippo
• 8. Cisco Systems, Inc.
• 9. D-Link Corporation
• 10. Deutsche Telekom AG
• 11. DialerHQ
• 12. DIALPAD, INC.
• 13. DigitalWell
• 14. Epygi Technologies LLC
• 15. Freshworks Inc.
• 16. Google LLC by Alphabet Inc.
• 17. GoTo Technologies USA, Inc.
• 18. Lingo Telecom, LLC
• 19. Microsoft Corporation
• 20. Mitel Networks Corporation
• 21. Nextiva, Inc.
• 22. Ooma, Inc.
• 23. Oracle Corporation
• 24. PortaOne, Inc.
• 25. PortSIP Solutions, Inc.
• 26. RingCentral, Inc.
• 27. SoftBank Group Corp.
• 28. Tata Teleservices Limited
• 29. The Real PBX Limited
• 30. TollFreeForwarding.com
• 31. TPx Communications
• 32. UniTel Voice, LLC
• 33. Verizon Communications Inc.
• 34. VirtualPBX.Com, Inc.
• 35. Vodafone Group PLC
• 36. Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson
• 37. Wildix OU
• 38. Xiamen Yeastar Information Technology Co., Ltd.
• 39. Zoom Video Communications, Inc.