デフォルト表紙
市場調査レポート
商品コード
1494634

生命・年金BPO市場:サービスタイプ、企業規模、エンドユーザー別-2024-2030年の世界予測

Life & Pension BPO Market by Service Type (Asset Management, Claims Processing & Management, Customer Services), Enterprise Size (Large Enterprises, Small & Medium Enterprises), End-user - Global Forecast 2024-2030

出版日: | 発行: 360iResearch | ページ情報: 英文 191 Pages | 納期: 即日から翌営業日

● お客様のご希望に応じて、既存データの加工や未掲載情報(例:国別セグメント)の追加などの対応が可能です。  詳細はお問い合わせください。

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=158.49円
生命・年金BPO市場:サービスタイプ、企業規模、エンドユーザー別-2024-2030年の世界予測
出版日: 2024年06月05日
発行: 360iResearch
ページ情報: 英文 191 Pages
納期: 即日から翌営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
  • 全表示
  • 概要
  • 図表
  • 目次
概要

生命・年金BPO市場規模は2023年に45億1,000万米ドルと推計され、2024年には50億4,000万米ドル、CAGR12.10%で2030年には100億5,000万米ドルに達すると予測されます。

生命保険・年金業界におけるビジネス・プロセス・アウトソーシング(BPO)とは、プロセス機能の管理・運営・提供を第三者のサービス・プロバイダーに委託することです。これには、生命保険、リタイヤメント・ソリューション、年金プランの領域における保険契約管理、保険金請求処理、顧客サービス、新規事業開発など、幅広いサービスが含まれます。生命・年金BPOは、業務効率を高め、コストを削減し、企業がコアコンピタンスと戦略的プランニングに集中できるよう支援します。生命・年金BPO市場を促進する主なカタリストには、コスト削減需要の増加や顧客サービス向上のニーズなどがあります。生命・年金BPO市場は、生命保険・年金事業における構造化されたプロセスと文書化のニーズの加速と、BPO展開に対する政府支援の増加によって推進されています。また、保険会社は多様な顧客ニーズに対応するため、ハイブリッドでパーソナライズされたソリューションを提供する傾向が強まっており、市場拡大を後押ししています。しかし市場は、機密性の高い個人情報を扱う上で最も重要な機密保持やデータ・プライバシー問題への懸念といった抑制要因に直面しています。課題はあるもの、人工知能(AI)と機械学習(ML)の統合により、プロバイダーは包括的なBPOサービスを提供できるようになり、効率性と顧客満足度が向上しています。さらに、生命保険・年金事業におけるデリケートで厳格な規制環境を乗り切ることに注目が集まっており、BPO企業に新たな道が開けています。

主な市場の統計
基準年[2023] 45億1,000万米ドル
予測年[2024] 50億4,000万米ドル
予測年 [2030] 100億5,000万米ドル
CAGR(%) 12.10%

地域別インサイト

南北アメリカの生命保険・年金(L&P)ビジネスプロセスアウトソーシング(BPO)市場は、主に米国が牽引して底堅い成長を示しています。同地域ではデジタルトランスフォーメーションへのシフトが顕著であり、BPOプロバイダーは競合サービスを提供するために高度な分析、人工知能(AI)、ロボットによるプロセス自動化(RPA)に投資しています。規制の変化や個別化された金融アドバイスの需要も、この地域の成長軌道に影響を与える要因となっています。欧州、中東・アフリカ(EMEA)の市場は、多様な規制環境が特徴です。欧州は、コンプライアンス、プロセスの最適化、顧客中心のソリューションに重点を置き、L&P BPOサービスの主要な貢献国であり続けています。同地域では、クラウドベースの生命保険・年金プラットフォームの導入が徐々に進んでおり、プロバイダーは拡張性と安全性を兼ね備えたサービスを提供できるようになっています。アジア太平洋(APAC)地域は、生命・年金BPOサービスにとって最もダイナミックで急成長している市場です。中国、インド、東南アジア諸国を含む経済圏が、急速に都市化する人口と年金・生命保険商品に対する意識の高まりにより、この成長を牽引しています。同市場は、モバイル・テクノロジー、デジタル・プラットフォーム、顧客エンゲージメント・ツールに強く焦点を当てた技術的進歩の影響を大きく受けています。現地のプロバイダーは、未開拓の大きな可能性を活用するため、これらの分野で急速に能力を拡大しています。

FPNVポジショニング・マトリックス

FPNVポジショニングマトリックスは、生命・年金BPO市場におけるベンダーのポジショニングを評価する上で不可欠です。このマトリックスはベンダーの包括的な評価を提供し、事業戦略や製品満足度に関連する重要な指標を検証します。この詳細な評価により、ユーザーは自らの要件に沿った十分な情報に基づいた意思決定を行うことができます。評価に基づき、ベンダーは成功のレベルを表す4つの象限、すなわちForefront(F)、Pathfinder(P)、Niche(N)、Vital(V)に分類されます。

市場シェア分析

市場シェア分析は、生命・年金BPO市場におけるベンダーの現状について、洞察に満ちた詳細な評価を提供する包括的なツールです。ベンダーの貢献度を綿密に比較・分析することで、各ベンダーの業績や市場シェア争いの際に直面する課題について、より深い理解を得ることができます。これらの貢献には、全体的な収益、顧客ベース、その他の重要な指標が含まれます。さらに、この分析では、調査した基準年の期間に観察された蓄積、断片化の優位性、合併の特徴などの要因を含む、この分野の競合性に関する貴重な考察を提供しています。このような詳細な情報を得ることで、ベンダーは市場競争において優位に立つために、より多くの情報に基づいた意思決定を行い、効果的な戦略を考案することができます。

戦略分析と推奨

戦略分析は、世界マーケットで確固たる足場を築こうとする組織にとって不可欠です。企業は、生命・年金BPO市場における現在の地位を徹底的に評価することで、長期的な願望に沿った情報に基づいた意思決定を行うことができます。この重要な評価には、組織のリソース、能力、全体的なパフォーマンスを徹底的に分析し、中核となる強みと改善すべき領域を特定することが含まれます。

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

  • 市場力学
    • 促進要因
      • 生命保険・年金事業における構造化されたプロセスと文書化の必要性が加速
      • BPO導入に対する政府機関からの支援が増加
      • 保険会社がハイブリッドおよびパーソナライズされたソリューションを提供する傾向が高まっている
    • 抑制要因
      • 機密性とデータプライバシーに関する問題
    • 機会
      • 先進技術を統合し、包括的なBPOサービスを提供
      • さまざまな地域にわたる敏感で厳しい規制環境への対応への注目が高まる
    • 課題
      • BPOサービスの利用に伴う評判リスクと運用上の問題
  • 市場セグメンテーション分析
    • サービスタイプ:資産と負債の管理、投資の監視のための生命・年金BPOにおける資産管理の利用の増加
    • エンドユーザー:保険会社にとって、リスク評価、顧客セグメンテーション、パーソナライゼーションにおける生命・年金BPOの高い可能性
  • 市場ディスラプション分析
  • ポーターのファイブフォース分析
  • バリューチェーンとクリティカルパス分析
  • 価格分析
  • 技術分析
  • 特許分析
  • 貿易分析
  • 規制枠組みの分析

第6章 生命・年金BPO市場:サービスタイプ別

  • 資産運用管理
  • 請求処理と管理
  • 顧客サービス
  • 財務会計
  • 不正行為の軽減と調査
  • マーケティング
  • 業務管理
  • ポリシー管理
  • 規制コンプライアンス

第7章 生命・年金BPO市場:企業規模別

  • 大企業
  • 中小企業

第8章 生命・年金BPO市場:エンドユーザー別

  • 証券会社
  • 金融機関・銀行
  • 保険会社
  • 退職基金および年金提供者

第9章 南北アメリカの生命・年金BPO市場

  • アルゼンチン
  • ブラジル
  • カナダ
  • メキシコ
  • 米国

第10章 アジア太平洋地域の生命・年金BPO市場

  • オーストラリア
  • 中国
  • インド
  • インドネシア
  • 日本
  • マレーシア
  • フィリピン
  • シンガポール
  • 韓国
  • 台湾
  • タイ
  • ベトナム

第11章 欧州・中東・アフリカの生命・年金BPO市場

  • デンマーク
  • エジプト
  • フィンランド
  • フランス
  • ドイツ
  • イスラエル
  • イタリア
  • オランダ
  • ナイジェリア
  • ノルウェー
  • ポーランド
  • カタール
  • ロシア
  • サウジアラビア
  • 南アフリカ
  • スペイン
  • スウェーデン
  • スイス
  • トルコ
  • アラブ首長国連邦
  • 英国

第12章 競合情勢

  • 市場シェア分析2023
  • FPNVポジショニングマトリックス, 2023
  • 競合シナリオ分析
    • EQリタイアメントソリューションズ、年金移管のためオリゴ移管サービスと契約
    • アクセンチュア、ドイツの保険会社の業務回復力向上と事業成長促進を支援すべくON Service GROUPを買収
    • フェニックスグループ、TCSとの戦略的パートナーシップを拡大し、顧客体験を変革
  • 戦略分析と提言

第13章 競合ポートフォリオ

  • 主要企業プロファイル
  • 主要製品ポートフォリオ
図表

LIST OF FIGURES

  • FIGURE 1. LIFE & PENSION BPO MARKET RESEARCH PROCESS
  • FIGURE 2. LIFE & PENSION BPO MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL LIFE & PENSION BPO MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY REGION, 2023 VS 2030 (%)
  • FIGURE 5. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. LIFE & PENSION BPO MARKET DYNAMICS
  • FIGURE 7. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2023 VS 2030 (%)
  • FIGURE 8. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 9. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2030 (%)
  • FIGURE 10. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 11. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
  • FIGURE 12. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 13. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 14. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 15. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 16. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 17. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 18. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 19. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 20. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 21. LIFE & PENSION BPO MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 22. LIFE & PENSION BPO MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. LIFE & PENSION BPO MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL LIFE & PENSION BPO MARKET SIZE, 2018-2023 (USD MILLION)
  • TABLE 4. GLOBAL LIFE & PENSION BPO MARKET SIZE, 2024-2030 (USD MILLION)
  • TABLE 5. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 6. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 7. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 8. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 9. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY ASSET MANAGEMENT, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 10. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY ASSET MANAGEMENT, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 11. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY CLAIMS PROCESSING & MANAGEMENT, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 12. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY CLAIMS PROCESSING & MANAGEMENT, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 13. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY CUSTOMER SERVICES, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 14. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY CUSTOMER SERVICES, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 15. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY FINANCE & ACCOUNTING, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 16. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY FINANCE & ACCOUNTING, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 17. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY FRAUD MITIGATION & INVESTIGATION, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 18. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY FRAUD MITIGATION & INVESTIGATION, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 19. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY MARKETING, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 20. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY MARKETING, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 21. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY OPERATIONS MANAGEMENT, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 22. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY OPERATIONS MANAGEMENT, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 23. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY POLICY ADMINISTRATION, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 24. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY POLICY ADMINISTRATION, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 25. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY REGULATORY COMPLIANCE, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 26. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY REGULATORY COMPLIANCE, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 27. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 28. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 29. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 30. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 31. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 32. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 33. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 34. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 35. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY BROKERAGE FIRMS, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 36. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY BROKERAGE FIRMS, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 37. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY FINANCIAL INSTITUTIONS & BANKS, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 38. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY FINANCIAL INSTITUTIONS & BANKS, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 39. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY INSURANCE COMPANIES, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 40. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY INSURANCE COMPANIES, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 41. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY RETIREMENT FUNDS & PENSION PROVIDERS, BY REGION, 2018-2023 (USD MILLION)
  • TABLE 42. GLOBAL LIFE & PENSION BPO MARKET SIZE, BY RETIREMENT FUNDS & PENSION PROVIDERS, BY REGION, 2024-2030 (USD MILLION)
  • TABLE 43. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 44. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 45. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 46. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 47. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 48. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 49. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2018-2023 (USD MILLION)
  • TABLE 50. AMERICAS LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2024-2030 (USD MILLION)
  • TABLE 51. ARGENTINA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 52. ARGENTINA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 53. ARGENTINA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 54. ARGENTINA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 55. ARGENTINA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 56. ARGENTINA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 57. BRAZIL LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 58. BRAZIL LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 59. BRAZIL LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 60. BRAZIL LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 61. BRAZIL LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 62. BRAZIL LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 63. CANADA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 64. CANADA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 65. CANADA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 66. CANADA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 67. CANADA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 68. CANADA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 69. MEXICO LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 70. MEXICO LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 71. MEXICO LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 72. MEXICO LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 73. MEXICO LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 74. MEXICO LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 75. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 76. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 77. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 78. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 79. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 80. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 81. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY STATE, 2018-2023 (USD MILLION)
  • TABLE 82. UNITED STATES LIFE & PENSION BPO MARKET SIZE, BY STATE, 2024-2030 (USD MILLION)
  • TABLE 83. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 84. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 85. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 86. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 87. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 88. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 89. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2018-2023 (USD MILLION)
  • TABLE 90. ASIA-PACIFIC LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2024-2030 (USD MILLION)
  • TABLE 91. AUSTRALIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 92. AUSTRALIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 93. AUSTRALIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 94. AUSTRALIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 95. AUSTRALIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 96. AUSTRALIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 97. CHINA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 98. CHINA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 99. CHINA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 100. CHINA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 101. CHINA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 102. CHINA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 103. INDIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 104. INDIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 105. INDIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 106. INDIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 107. INDIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 108. INDIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 109. INDONESIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 110. INDONESIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 111. INDONESIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 112. INDONESIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 113. INDONESIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 114. INDONESIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 115. JAPAN LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 116. JAPAN LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 117. JAPAN LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 118. JAPAN LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 119. JAPAN LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 120. JAPAN LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 121. MALAYSIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 122. MALAYSIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 123. MALAYSIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 124. MALAYSIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 125. MALAYSIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 126. MALAYSIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 127. PHILIPPINES LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 128. PHILIPPINES LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 129. PHILIPPINES LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 130. PHILIPPINES LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 131. PHILIPPINES LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 132. PHILIPPINES LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 133. SINGAPORE LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 134. SINGAPORE LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 135. SINGAPORE LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 136. SINGAPORE LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 137. SINGAPORE LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 138. SINGAPORE LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 139. SOUTH KOREA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 140. SOUTH KOREA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 141. SOUTH KOREA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 142. SOUTH KOREA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 143. SOUTH KOREA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 144. SOUTH KOREA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 145. TAIWAN LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 146. TAIWAN LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 147. TAIWAN LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 148. TAIWAN LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 149. TAIWAN LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 150. TAIWAN LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 151. THAILAND LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 152. THAILAND LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 153. THAILAND LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 154. THAILAND LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 155. THAILAND LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 156. THAILAND LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 157. VIETNAM LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 158. VIETNAM LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 159. VIETNAM LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 160. VIETNAM LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 161. VIETNAM LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 162. VIETNAM LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 163. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 164. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 165. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 166. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 167. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 168. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 169. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2018-2023 (USD MILLION)
  • TABLE 170. EUROPE, MIDDLE EAST & AFRICA LIFE & PENSION BPO MARKET SIZE, BY COUNTRY, 2024-2030 (USD MILLION)
  • TABLE 171. DENMARK LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 172. DENMARK LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 173. DENMARK LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 174. DENMARK LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 175. DENMARK LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 176. DENMARK LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 177. EGYPT LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 178. EGYPT LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 179. EGYPT LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 180. EGYPT LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 181. EGYPT LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 182. EGYPT LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 183. FINLAND LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 184. FINLAND LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 185. FINLAND LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 186. FINLAND LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 187. FINLAND LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 188. FINLAND LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 189. FRANCE LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 190. FRANCE LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 191. FRANCE LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 192. FRANCE LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 193. FRANCE LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 194. FRANCE LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 195. GERMANY LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 196. GERMANY LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 197. GERMANY LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 198. GERMANY LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 199. GERMANY LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 200. GERMANY LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 201. ISRAEL LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 202. ISRAEL LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 203. ISRAEL LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 204. ISRAEL LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 205. ISRAEL LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 206. ISRAEL LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 207. ITALY LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 208. ITALY LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 209. ITALY LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 210. ITALY LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 211. ITALY LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 212. ITALY LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 213. NETHERLANDS LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 214. NETHERLANDS LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 215. NETHERLANDS LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 216. NETHERLANDS LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 217. NETHERLANDS LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 218. NETHERLANDS LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 219. NIGERIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 220. NIGERIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 221. NIGERIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 222. NIGERIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 223. NIGERIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 224. NIGERIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 225. NORWAY LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 226. NORWAY LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 227. NORWAY LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 228. NORWAY LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 229. NORWAY LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 230. NORWAY LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 231. POLAND LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 232. POLAND LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 233. POLAND LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 234. POLAND LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 235. POLAND LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 236. POLAND LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 237. QATAR LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 238. QATAR LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 239. QATAR LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 240. QATAR LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 241. QATAR LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 242. QATAR LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 243. RUSSIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 244. RUSSIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 245. RUSSIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 246. RUSSIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 247. RUSSIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 248. RUSSIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 249. SAUDI ARABIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 250. SAUDI ARABIA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 251. SAUDI ARABIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 252. SAUDI ARABIA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 253. SAUDI ARABIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 254. SAUDI ARABIA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 255. SOUTH AFRICA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 256. SOUTH AFRICA LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 257. SOUTH AFRICA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 258. SOUTH AFRICA LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 259. SOUTH AFRICA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 260. SOUTH AFRICA LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 261. SPAIN LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 262. SPAIN LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 263. SPAIN LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 264. SPAIN LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 265. SPAIN LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 266. SPAIN LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 267. SWEDEN LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 268. SWEDEN LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 269. SWEDEN LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 270. SWEDEN LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 271. SWEDEN LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 272. SWEDEN LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 273. SWITZERLAND LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 274. SWITZERLAND LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 275. SWITZERLAND LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 276. SWITZERLAND LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 277. SWITZERLAND LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 278. SWITZERLAND LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 279. TURKEY LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 280. TURKEY LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 281. TURKEY LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 282. TURKEY LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 283. TURKEY LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 284. TURKEY LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 285. UNITED ARAB EMIRATES LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 286. UNITED ARAB EMIRATES LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 287. UNITED ARAB EMIRATES LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 288. UNITED ARAB EMIRATES LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 289. UNITED ARAB EMIRATES LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 290. UNITED ARAB EMIRATES LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 291. UNITED KINGDOM LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2018-2023 (USD MILLION)
  • TABLE 292. UNITED KINGDOM LIFE & PENSION BPO MARKET SIZE, BY SERVICE TYPE, 2024-2030 (USD MILLION)
  • TABLE 293. UNITED KINGDOM LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2018-2023 (USD MILLION)
  • TABLE 294. UNITED KINGDOM LIFE & PENSION BPO MARKET SIZE, BY ENTERPRISE SIZE, 2024-2030 (USD MILLION)
  • TABLE 295. UNITED KINGDOM LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2018-2023 (USD MILLION)
  • TABLE 296. UNITED KINGDOM LIFE & PENSION BPO MARKET SIZE, BY END-USER, 2024-2030 (USD MILLION)
  • TABLE 297. LIFE & PENSION BPO MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 298. LIFE & PENSION BPO MARKET, FPNV POSITIONING MATRIX, 2023
目次
Product Code: MRR-186C698FB199

[191 Pages Report] The Life & Pension BPO Market size was estimated at USD 4.51 billion in 2023 and expected to reach USD 5.04 billion in 2024, at a CAGR 12.10% to reach USD 10.05 billion by 2030.

Business process outsourcing (BPO) in the life and pension industry involves delegating the management, operation, and delivery of process functions to a third-party service provider. This encompasses a wide range of services, including policy administration, claims processing, customer service, and new business development within the spheres of life insurance, retirement solutions, and pension plans. Life & pension BPO helps to enhance operational efficiency, reduce costs, and enable companies to focus on core competencies and strategic planning. The primary catalysts propelling the life & pension BPO market include increasing demand for cost reduction and the need for improved customer service. The life & pension BPO market is propelled by the accelerating need for structured processes and documentation in life & pension businesses and increasing governmental support for BPO deployment. Additionally, insurance companies are increasingly inclined towards offering hybrid and personalized solutions to cater to diverse customer needs, supporting market expansion. However, the market faces restraints such as concerns over confidentiality and data privacy issues, which are paramount in the handling of sensitive personal information. Despite the challenges, the integration of artificial intelligence (AI) and machine learning (ML) is enabling providers to offer comprehensive BPO services, thus enhancing efficiency and customer satisfaction. Moreover, a rising focus on navigating the sensitive and strict regulatory environments across life and pension businesses opens up new avenues for BPO companies.

KEY MARKET STATISTICS
Base Year [2023] USD 4.51 billion
Estimated Year [2024] USD 5.04 billion
Forecast Year [2030] USD 10.05 billion
CAGR (%) 12.10%

Regional Insights

The life & pension (L&P) business process outsourcing (BPO) market in the Americas has shown resilient growth, driven primarily by the United States. The region has witnessed a notable shift towards digital transformation, with BPO providers investing in advanced analytics, artificial intelligence (AI), and robotic process automation (RPA) to offer competitive services. Regulatory changes and the demand for personalized financial advice are additional factors influencing the growth trajectory in this region. The market in Europe, the Middle East, and Africa (EMEA) is characterized by a diverse set of regulatory environments. Europe continues to be a major contributor to L&P BPO services, with an emphasis on compliance, process optimization, and customer-centric solutions. The region is experiencing a gradual adoption of cloud-based life & pension platforms, enabling providers to offer services that are both scalable and secure. The Asia-Pacific (APAC) region showcases the most dynamic and fastest-growing market for life & pension BPO services. Economies, including China, India, and Southeast Asian countries, are driving this growth, owing to their large, rapidly urbanizing populations and increasing awareness of pension and life insurance products. The market is heavily influenced by technological advancements, with a strong focus on mobile technology, digital platforms, and customer engagement tools. Local providers are rapidly expanding their capabilities in these areas to leverage the vast untapped potential.

Market Insights

  • Market Dynamics

The market dynamics represent an ever-changing landscape of the Life & Pension BPO Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.

    • Market Drivers
      • Accelerating need for structured processes and documentation in life & pension businesses
      • Growing support from government organizations for BPO deployment
      • Increasing inclination of insurance companies to provide hybrid and personalized solutions
    • Market Restraints
      • Issues related to confidentiality and data privacy issues
    • Market Opportunities
      • Integration of advanced technologies to provide comprehensive BPO services
      • Rising focus on navigating sensitive and strict regulatory environments across different geographies
    • Market Challenges
      • Reputational risk and operational issues with the usage of BPO services
  • Market Segmentation Analysis
    • Service Type: Growing usage of asset management in the life & pension BPO for managing the assets & liabilities and monitoring the investments
    • End-user: High potential of life & pension BPO among insurance companies for risk assessment, customer segmentation, and personalization
  • Market Disruption Analysis
  • Porter's Five Forces Analysis
  • Value Chain & Critical Path Analysis
  • Pricing Analysis
  • Technology Analysis
  • Patent Analysis
  • Trade Analysis
  • Regulatory Framework Analysis

FPNV Positioning Matrix

The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Life & Pension BPO Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Life & Pension BPO Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Recent Developments

EQ Retirement Solutions Signs To Origo Transfer Service For Pension Transfers

EQ Retirement Solutions partnered with the Origo Transfer Service to enhance its business process outsourcing (BPO) offerings for the life & pension sector. This strategic move allows for seamless, digital facilitation of pension transfers, bolstering EQ's capabilities in administering bulk purchase annuities (BPA) and defined benefit pension services. By joining forces with leading administrators and pension providers, including Mercer, NOW Pensions, Capita, People's Pension, L&G, NEST, and Smart Pension, EQ Retirement Solutions is set to substantially streamline the transfer process for cash between pensions or annuity providers, thereby fortifying its position in offering top-tier BPO services in the Life & Pension domain. [Published On: 2023-12-05]

Accenture Acquires ON Service GROUP to Help Insurers in Germany Improve Operational Resiliency and Drive Business Growth

Accenture PLC has recently expanded its portfolio in the insurance operations domain through the strategic acquisition of ON Service GROUP, a distinguished provider of business process services with a specialization in the insurance sector. While the financial terms of the deal remain undisclosed, this move significantly bolsters Accenture's offerings in Germany, covering a broader spectrum of insurance business processes, including sales and policy management. This acquisition enhances Accenture's capability to oversee comprehensive process chains and empowers clients to refine their operations, embrace agility, and spur growth via innovative digital services. [Published On: 2023-10-18]

Phoenix Group Expands Strategic Partnership with TCS to Transform Customer Experience

Tata Consultancy Services (TCS) announced the enhancement of its partnership with Phoenix Group, which marks a significant step towards the digital transformation of Phoenix Group's recently acquired ReAssure entity. Leveraging the advanced TCS BaNCS platform, this initiative aims to consolidate ReAssure's operations, previously segmented, under a unified, modern framework designed to elevate the service experience for over 3 million policyholders. [Published On: 2023-02-28]

Strategy Analysis & Recommendation

The strategic analysis is essential for organizations seeking a solid foothold in the global marketplace. Companies are better positioned to make informed decisions that align with their long-term aspirations by thoroughly evaluating their current standing in the Life & Pension BPO Market. This critical assessment involves a thorough analysis of the organization's resources, capabilities, and overall performance to identify its core strengths and areas for improvement.

Key Company Profiles

The report delves into recent significant developments in the Life & Pension BPO Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Atos SE, Capgemini SE, Capita PLC, Cogneesol BPO Pvt. Ltd., Cognizant Technology Solutions Corporation, Digital Minds BPO Services Inc., DXC Technology, Eminenture, Equiniti Group, ExlService Holdings, Inc., Firstsource Solutions Limited, Fujitsu Limited, Genpact Ltd., HCL Technologies Limited, ICCS, Infosys Limited, International Business Machines Corporation, NTT DATA Corporation, Oracle Corporation, Rely Services, Solartis, LLC, SS&C Technologies, Inc., Tata Consultancy Services Limited, Tech Mahindra Limited, Wipro Limited, and WNS (Holdings) Ltd..

Market Segmentation & Coverage

This research report categorizes the Life & Pension BPO Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Service Type
    • Asset Management
    • Claims Processing & Management
    • Customer Services
    • Finance & Accounting
    • Fraud Mitigation & Investigation
    • Marketing
    • Operations Management
    • Policy Administration
    • Regulatory Compliance
  • Enterprise Size
    • Large Enterprises
    • Small & Medium Enterprises
  • End-user
    • Brokerage Firms
    • Financial Institutions & Banks
    • Insurance Companies
    • Retirement Funds & Pension Providers
  • Region
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Mexico
      • United States
        • California
        • Florida
        • Illinois
        • New York
        • Ohio
        • Pennsylvania
        • Texas
    • Asia-Pacific
      • Australia
      • China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • Thailand
      • Vietnam
    • Europe, Middle East & Africa
      • Denmark
      • Egypt
      • Finland
      • France
      • Germany
      • Israel
      • Italy
      • Netherlands
      • Nigeria
      • Norway
      • Poland
      • Qatar
      • Russia
      • Saudi Arabia
      • South Africa
      • Spain
      • Sweden
      • Switzerland
      • Turkey
      • United Arab Emirates
      • United Kingdom

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Accelerating need for structured processes and documentation in life & pension businesses
      • 5.1.1.2. Growing support from government organizations for BPO deployment
      • 5.1.1.3. Increasing inclination of insurance companies to provide hybrid and personalized solutions
    • 5.1.2. Restraints
      • 5.1.2.1. Issues related to confidentiality and data privacy issues
    • 5.1.3. Opportunities
      • 5.1.3.1. Integration of advanced technologies to provide comprehensive BPO services
      • 5.1.3.2. Rising focus on navigating sensitive and strict regulatory environments across different geographies
    • 5.1.4. Challenges
      • 5.1.4.1. Reputational risk and operational issues with the usage of BPO services
  • 5.2. Market Segmentation Analysis
    • 5.2.1. Service Type: Growing usage of asset management in the life & pension BPO for managing the assets & liabilities and monitoring the investments
    • 5.2.2. End-user: High potential of life & pension BPO among insurance companies for risk assessment, customer segmentation, and personalization
  • 5.3. Market Disruption Analysis
  • 5.4. Porter's Five Forces Analysis
    • 5.4.1. Threat of New Entrants
    • 5.4.2. Threat of Substitutes
    • 5.4.3. Bargaining Power of Customers
    • 5.4.4. Bargaining Power of Suppliers
    • 5.4.5. Industry Rivalry
  • 5.5. Value Chain & Critical Path Analysis
  • 5.6. Pricing Analysis
  • 5.7. Technology Analysis
  • 5.8. Patent Analysis
  • 5.9. Trade Analysis
  • 5.10. Regulatory Framework Analysis

6. Life & Pension BPO Market, by Service Type

  • 6.1. Introduction
  • 6.2. Asset Management
  • 6.3. Claims Processing & Management
  • 6.4. Customer Services
  • 6.5. Finance & Accounting
  • 6.6. Fraud Mitigation & Investigation
  • 6.7. Marketing
  • 6.8. Operations Management
  • 6.9. Policy Administration
  • 6.10. Regulatory Compliance

7. Life & Pension BPO Market, by Enterprise Size

  • 7.1. Introduction
  • 7.2. Large Enterprises
  • 7.3. Small & Medium Enterprises

8. Life & Pension BPO Market, by End-user

  • 8.1. Introduction
  • 8.2. Brokerage Firms
  • 8.3. Financial Institutions & Banks
  • 8.4. Insurance Companies
  • 8.5. Retirement Funds & Pension Providers

9. Americas Life & Pension BPO Market

  • 9.1. Introduction
  • 9.2. Argentina
  • 9.3. Brazil
  • 9.4. Canada
  • 9.5. Mexico
  • 9.6. United States

10. Asia-Pacific Life & Pension BPO Market

  • 10.1. Introduction
  • 10.2. Australia
  • 10.3. China
  • 10.4. India
  • 10.5. Indonesia
  • 10.6. Japan
  • 10.7. Malaysia
  • 10.8. Philippines
  • 10.9. Singapore
  • 10.10. South Korea
  • 10.11. Taiwan
  • 10.12. Thailand
  • 10.13. Vietnam

11. Europe, Middle East & Africa Life & Pension BPO Market

  • 11.1. Introduction
  • 11.2. Denmark
  • 11.3. Egypt
  • 11.4. Finland
  • 11.5. France
  • 11.6. Germany
  • 11.7. Israel
  • 11.8. Italy
  • 11.9. Netherlands
  • 11.10. Nigeria
  • 11.11. Norway
  • 11.12. Poland
  • 11.13. Qatar
  • 11.14. Russia
  • 11.15. Saudi Arabia
  • 11.16. South Africa
  • 11.17. Spain
  • 11.18. Sweden
  • 11.19. Switzerland
  • 11.20. Turkey
  • 11.21. United Arab Emirates
  • 11.22. United Kingdom

12. Competitive Landscape

  • 12.1. Market Share Analysis, 2023
  • 12.2. FPNV Positioning Matrix, 2023
  • 12.3. Competitive Scenario Analysis
    • 12.3.1. EQ Retirement Solutions Signs To Origo Transfer Service For Pension Transfers
    • 12.3.2. Accenture Acquires ON Service GROUP to Help Insurers in Germany Improve Operational Resiliency and Drive Business Growth
    • 12.3.3. Phoenix Group Expands Strategic Partnership with TCS to Transform Customer Experience
  • 12.4. Strategy Analysis & Recommendation

13. Competitive Portfolio

  • 13.1. Key Company Profiles
  • 13.2. Key Product Portfolio