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市場調査レポート

世界のフィールドサービス管理(FSM)市場

Global Field Service Management (FSM) Market 2014-2018

発行 TechNavio (Infiniti Research Ltd.) 商品コード 237272
出版日 ページ情報 英文 70 Pages
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世界のフィールドサービス管理(FSM)市場 Global Field Service Management (FSM) Market 2014-2018
出版日: 2014年09月17日 ページ情報: 英文 70 Pages
概要

フィールドサービス管理(FSM)ソフトウェアは、企業がサービスプロセス現場に派遣した技術者チームに関する情報について、遠隔で位置付け・追跡・管理するために使用されます。これにより、経費削減、従業員の生産性の向上、顧客満足度の強化など、多くの利点を企業に提供することができます。世界のFSM管理市場は、2013年〜2018年のCAGRで、12.33%の成長が見込まれています。

当レポートでは、世界のFSM市場について調査分析し、市場規模と成長率、市場動向、市場促進要因・課題、市場機会について検証するほか、主要ベンダーなどについて、体系的な情報を提供しています。

第1章 エグゼクティブサマリー

第2章 略語リスト

第3章 調査範囲

  • 市場概要
  • 主な製品

第4章 市場調査手法

  • 市場調査プロセス
  • 調査手法

第5章 イントロダクション

第6章 市場内容

  • FSMの概要
  • FSMのプロセス
  • FSMの展開オプション

第7章 市場情勢

  • 市場概要
  • 市場規模と予測
  • ファイブフォース分析

第8章 市場区分:エンドユーザー別

  • エンドユーザー区分別

第9章 地域区分

  • 地域区分別
  • 南北アメリカ
  • 欧州・中東・アフリカ地域
  • アジア太平洋地域

第10章 市場の魅力

  • 地域区分別

第11章 購買基準

第12章 市場成長促進要因

第13章 促進要因とその影響

第14章 市場課題

第15章 促進要因と課題の影響

第16章 市場動向

第17章 動向とその影響

第18章 ベンダー情勢

  • 競合シナリオ
  • 競合分析
  • その他の有力ベンダー

第19章 主要ベンダー分析

  • 事業概要、事業区分、主要情報、SWOT分析など
    • ClickSoftware
    • Oracle
    • PTC
    • SAP AG
    • TOA Technologies

第20章 関連レポート

図表

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目次
Product Code: IRTNTR4216

About Field Service Management

Field service management (FSM) software is used to remotely locate, track, and manage information regarding the teams of technicians sent by companies into the field for service processes. It offers organizations a number of benefits, including cost saving, improved employee productivity, and enhanced customer satisfaction. In addition, the increased management visibility in field operations enables enterprises to quickly recognize and address revenue-generating opportunities. FSM solutions are used for scheduling, allocating, and dispatching technicians for fieldwork. Moreover, they can help in proper scheduling or prioritizing the allotted work, help in matching technician skills, and reduce the problem-solving time.

TechNavio's analysts forecast the Global Field Service Management Market to grow at a CAGR of 12.33 percent over the period 2013-2018.

Covered in this Report

This report covers the present scenario and the growth prospects of the Global FSM market for the period 2014-2018. To calculate the market size, the report considers the revenue generated from the FSM solutions. The report also presents the vendor landscape and a corresponding detailed analysis of the major five vendors in the market. In addition, it discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by vendors and the market at large, as well as the key trends emerging in the market.

The major end-user segments covers in the report are the following:

  • Manufacturing sector
  • Retail sector
  • Construction sector
  • IT sector
  • Telecom sector
  • Key Regions
  • Americas
  • APAC
  • EMEA

Key Vendors

  • ClickSoftware Technologies
  • Oracle
  • PTC
  • SAP
  • TOA Technologies

Other Prominent Vendors

  • Astea International
  • IFS Metrix
  • Infor
  • Retriever Communications
  • Service Max
  • ServicePower
  • Ventyx
  • Vertical Solutions
  • Wenn SoftInfor

Market Driver

  • Emergence of SaaS-based FSM Solutions

For a full, detailed list, view our report

Market Challenge

  • High Cost of Implementation

For a full, detailed list, view our report

Market Trend

  • Emergence of Mobile FSM

For a full, detailed list, view our report

Key Questions Answered in this Report

  • What will the market size be in 2018 and what will the growth rate be
  • What are the key market trends
  • What is driving this market
  • What are the challenges to market growth
  • Who are the key vendors in this market space
  • What are the market opportunities and threats faced by the key vendors
  • What are the strengths and weaknesses of the key vendors

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market Overview
  • 03.2. Product Offerings

04. Market Research Methodology

  • 04.1. Market Research Process
  • 04.2. Research Methodology

05. Introduction

06. Market Description

  • 06.1. Overview of FSM
  • 06.2. Process of FSM
    • 06.2.1. Service Order Creation
    • 06.2.2. Verification
    • 06.2.3. Order Dispatch
    • 06.2.4. Execution
  • 06.3. Deployment Options of FSM
    • 06.3.1. Cloud-based
    • 06.3.2. On-premises

07. Market Landscape

  • 07.1. Market Overview
    • 07.1.1. Product Lifecycle of FSM
  • 07.2. Market Size and Forecast
  • 07.3. Five Forces Analysis

08. Market Segmentation by End-users

  • 08.1. Global Field Service Management Market by End-user Segmentation 2013

09. Geographical Segmentation

  • 09.1. Global Field Service Management Market by Geographical Segmentation 2013
  • 09.2. Global Field Service Management Market by Geographical Segmentation 2013-2018
    • 09.2.1. FSM Market in the Americas
    • 09.2.2. FSM Market in the EMEA Region
    • 09.2.3. FSM Market in the APAC Region

10. Market Attractiveness

  • 10.1. Market Attractiveness by Geographical Segmentation

11. Buying Criteria

12. Market Growth Drivers

13. Drivers and their Impact

14. Market Challenges

15. Impact of Drivers and Challenges

16. Market Trends

17. Trends and their Impact

18. Vendor Landscape

  • 18.1. Competitive Scenario
    • 18.1.1. Mergers and Acquisitions
  • 18.2. Competitive Analysis
  • 18.3. Other Prominent Vendors

19. Key Vendor Analysis

  • 19.1. ClickSoftware
    • 19.1.1. Business Overview
    • 19.1.2. Business Segmentation
    • 19.1.3. Key Information
    • 19.1.4. SWOT Analysis
  • 19.2. Oracle
    • 19.2.1. Business Overview
    • 19.2.2. Business Segmentation
    • 19.2.3. Key Information
    • 19.2.4. SWOT Analysis
  • 19.3. PTC
    • 19.3.1. Business Overview
    • 19.3.2. Business Segmentation
    • 19.3.3. Key Information
    • 19.3.4. SWOT Analysis
  • 19.4. SAP AG
    • 19.4.1. Business Overview
    • 19.4.2. Business Segmentation
    • 19.4.3. Key Information
    • 19.4.4. SWOT Analysis
  • 19.5. TOA Technologies
    • 19.5.1. Business Overview
    • 19.5.2. Products Offering
    • 19.5.3. Key Information
    • 19.5.4. SWOT Analysis

20. Other Reports in this Series

List of Exhibits:

  • Exhibit 1: Market Research Methodology
  • Exhibit 2: Overview of FSM
  • Exhibit 3: Process of FSM
  • Exhibit 4: Deployment Options for FSM
  • Exhibit 5: Components of FSM market
  • Exhibit 6: Product Lifecycle of FSM
  • Exhibit 7: Global Field Service Management Market 2013-2018 (US$ billion)
  • Exhibit 8: Global Field Service Management Market by End-user Segmentation 2013
  • Exhibit 9: Global Field Service Management Market by Geographical Segmentation 2013
  • Exhibit 10: Global Field Service Management Market by Geographical Segmentation 2013-2018 (percentage)
  • Exhibit 11: Global Field Service Management Market by Geographical Segmentation 2013-2018 (US$ billion)
  • Exhibit 12: Market Attractiveness by Geographical Segmentation
  • Exhibit 13: List of Major Vendors in the Global Field Service Management Market 2013
  • Exhibit 14: ClickSoftware: Business Segmentation
  • Exhibit 15: Oracle Corp.: Business Segmentation
  • Exhibit 16: PTC: Business Segmentation
  • Exhibit 18: SAP AG: Business Segmentation
  • Exhibit 19: TOA Technologies: Products Offered
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