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市場調査レポート
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1756585

ITビジネスプロセスアウトソーシング（BPO）の世界市場 2025年～2029年

Global IT Business Process Outsourcing (BPO) Market 2025-2029

出版日
発行
TechNavio
ページ情報
英文 222 Pages
納期
即納可能 即納可能とは
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=145.58円
ITビジネスプロセスアウトソーシング（BPO）の世界市場 2025年～2029年
出版日: 2025年06月17日
発行: TechNavio
ページ情報: 英文 222 Pages
納期: 即納可能 即納可能とは
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

ITビジネスプロセスアウトソーシング（BPO）市場は2024年～2029年に3,405億米ドル、予測期間中のCAGRは9%で成長すると予測されます。

当レポートでは、ITビジネスプロセスアウトソーシング（BPO）市場の全体的な分析、市場規模・予測、動向、成長促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場は、コアコンピテンシーへの注力と効率改善の必要性、組織におけるデジタルトランスフォーメーションの拡大、ソフトウェア デファインド インフラストラクチャの採用増加などが牽引しています。

市場範囲
基準年 2025
終了年 2029
予測期間 2025-2029
成長モメンタム 加速
前年比 8%
CAGR 9%
増分額 3,405億米ドル

本調査は、業界の主要参加者からのインプットを含め、一次情報と二次情報を客観的に組み合わせて実施しました。レポートには、主要企業の分析に加え、包括的な市場規模データ、地域別分析によるセグメント、ベンダー情勢が含まれています。レポートには過去データと予測データがあります。

本調査では、今後数年間のITビジネスプロセスアウトソーシング（BPO）市場の成長を促進する主な要因の1つとして、コールセンター進出先としての新興国の台頭を挙げています。また、買収や提携の増加、アプリケーションアウトソーシングの採用増加も市場の大きな需要につながります。

目次

第1章 エグゼクティブサマリー

  • 市場概要

第2章 Technavio分析

  • 価格・ライフサイクル・顧客購入バスケット・採用率・購入基準の分析
  • インプットの重要性と差別化の要因
  • 混乱の要因
  • 促進要因と課題の影響

第3章 市場情勢

  • 市場エコシステム
  • 市場の特徴
  • バリューチェーン分析

第4章 市場規模

  • 市場の定義
  • 市場セグメント分析
  • 市場規模 2024
  • 市場の見通し 2024年～2029年

第5章 市場規模実績

  • ITビジネスプロセスアウトソーシング（BPO）の世界市場 2019年～2023年
  • タイプ別セグメント分析 2019年～2023年
  • 展開別セグメント分析 2019年～2023年
  • セクター別セグメント分析 2019年～2023年
  • 地域別セグメント分析 2019年～2023年
  • 国別セグメント分析 2019年～2023年

第6章 定性分析

  • AIの影響： ITビジネスプロセスアウトソーシング（BPO）の世界市場

第7章 ファイブフォース分析

  • ファイブフォースの要約
  • 買い手の交渉力
  • 供給企業の交渉力
  • 新規参入業者の脅威
  • 代替品の脅威
  • 競争の脅威
  • 市況

第8章 市場セグメンテーション：タイプ別

  • 市場セグメント
  • 比較：タイプ別
  • IT関連BPO：市場規模と予測 2024年～2029年
  • コンタクトセンターBPO：市場規模と予測 2024年～2029年
  • その他：市場規模と予測 2024年～2029年
  • 市場機会：タイプ別

第9章 市場セグメンテーション：展開別

  • 市場セグメント
  • 比較：展開別
  • クラウドベース：市場規模と予測 2024年～2029年
  • オンプレミス：市場規模と予測 2024年～2029年
  • 市場機会：展開別

第10章 市場セグメンテーション：セクター別

  • 市場セグメント
  • 比較：セクター別
  • 大企業：市場規模と予測 2024年～2029年
  • 中小企業：市場規模と予測 2024年～2029年
  • 市場機会：セクター別

第11章 顧客情勢

  • 顧客情勢の概要

第12章 地域別情勢

  • 地域別セグメンテーション
  • 地域別比較
  • 北米：市場規模と予測 2024年～2029年
  • 欧州：市場規模と予測 2024年～2029年
  • アジア太平洋：市場規模と予測 2024年～2029年
  • 南米：市場規模と予測 2024年～2029年
  • 中東・アフリカ：市場規模と予測 2024年～2029年
  • 米国：市場規模と予測 2024年～2029年
  • カナダ：市場規模と予測 2024年～2029年
  • インド：市場規模と予測 2024年～2029年
  • 英国：市場規模と予測 2024年～2029年
  • フィリピン：市場規模と予測 2024年～2029年
  • ドイツ：市場規模と予測 2024年～2029年
  • フランス：市場規模と予測 2024年～2029年
  • 中国：市場規模と予測 2024年～2029年
  • イタリア：市場規模と予測 2024年～2029年
  • スペイン：市場規模と予測 2024年～2029年
  • 市場機会：地域情勢別

第13章 促進要因・課題・機会・抑制要因

  • 市場促進要因
  • 市場の課題
  • 促進要因と課題の影響
  • 市場の機会・抑制要因

第14章 競合情勢

  • 概要
  • 競合情勢
  • 混乱の状況
  • 業界のリスク

第15章 競合分析

  • 企業プロファイル
  • 企業ランキング指数
  • 企業の市場ポジショニング
  • Accenture PLC
  • Atos SE
  • Capgemini Service SAS
  • CGI Inc.
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • HCL Technologies Ltd.
  • Helpware Inc.
  • Infosys Ltd.
  • International Business Machines Corp.
  • Outsource Accelerator Ventures OPC
  • Tag EServices Pvt. Ltd.
  • Tata Consultancy Services Ltd.
  • Unisys Corp.
  • Wipro Ltd.

第16章 付録

図表

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by Type
  • Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
  • Exhibits7: Executive Summary - Chart on Market Segmentation by Sector
  • Exhibits8: Executive Summary - Chart on Incremental Growth
  • Exhibits9: Executive Summary - Data Table on Incremental Growth
  • Exhibits10: Executive Summary - Chart on Company Market Positioning
  • Exhibits11: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits12: Overview on criticality of inputs and factors of differentiation
  • Exhibits13: Overview on factors of disruption
  • Exhibits14: Impact of drivers and challenges in 2024 and 2029
  • Exhibits15: Parent Market
  • Exhibits16: Data Table on - Parent Market
  • Exhibits17: Market characteristics analysis
  • Exhibits18: Value chain analysis
  • Exhibits19: Offerings of companies included in the market definition
  • Exhibits20: Market segments
  • Exhibits21: Chart on Global - Market size and forecast 2024-2029 ($ billion)
  • Exhibits22: Data Table on Global - Market size and forecast 2024-2029 ($ billion)
  • Exhibits23: Chart on Global Market: Year-over-year growth 2024-2029 (%)
  • Exhibits24: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
  • Exhibits25: Historic Market Size - Data Table on Global IT Business Process Outsourcing (BPO) Market 2019 - 2023 ($ billion)
  • Exhibits26: Historic Market Size - Type Segment 2019 - 2023 ($ billion)
  • Exhibits27: Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
  • Exhibits28: Historic Market Size - Sector Segment 2019 - 2023 ($ billion)
  • Exhibits29: Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
  • Exhibits30: Historic Market Size - Country Segment 2019 - 2023 ($ billion)
  • Exhibits31: Five forces analysis - Comparison between 2024 and 2029
  • Exhibits32: Bargaining power of buyers - Impact of key factors 2024 and 2029
  • Exhibits33: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
  • Exhibits34: Threat of new entrants - Impact of key factors in 2024 and 2029
  • Exhibits35: Threat of substitutes - Impact of key factors in 2024 and 2029
  • Exhibits36: Threat of rivalry - Impact of key factors in 2024 and 2029
  • Exhibits37: Chart on Market condition - Five forces 2024 and 2029
  • Exhibits38: Chart on Type - Market share 2024-2029 (%)
  • Exhibits39: Data Table on Type - Market share 2024-2029 (%)
  • Exhibits40: Chart on Comparison by Type
  • Exhibits41: Data Table on Comparison by Type
  • Exhibits42: Chart on IT related BPO - Market size and forecast 2024-2029 ($ billion)
  • Exhibits43: Data Table on IT related BPO - Market size and forecast 2024-2029 ($ billion)
  • Exhibits44: Chart on IT related BPO - Year-over-year growth 2024-2029 (%)
  • Exhibits45: Data Table on IT related BPO - Year-over-year growth 2024-2029 (%)
  • Exhibits46: Chart on Contact centers BPO - Market size and forecast 2024-2029 ($ billion)
  • Exhibits47: Data Table on Contact centers BPO - Market size and forecast 2024-2029 ($ billion)
  • Exhibits48: Chart on Contact centers BPO - Year-over-year growth 2024-2029 (%)
  • Exhibits49: Data Table on Contact centers BPO - Year-over-year growth 2024-2029 (%)
  • Exhibits50: Chart on Others - Market size and forecast 2024-2029 ($ billion)
  • Exhibits51: Data Table on Others - Market size and forecast 2024-2029 ($ billion)
  • Exhibits52: Chart on Others - Year-over-year growth 2024-2029 (%)
  • Exhibits53: Data Table on Others - Year-over-year growth 2024-2029 (%)
  • Exhibits54: Market opportunity by Type ($ billion)
  • Exhibits55: Data Table on Market opportunity by Type ($ billion)
  • Exhibits56: Chart on Deployment - Market share 2024-2029 (%)
  • Exhibits57: Data Table on Deployment - Market share 2024-2029 (%)
  • Exhibits58: Chart on Comparison by Deployment
  • Exhibits59: Data Table on Comparison by Deployment
  • Exhibits60: Chart on Cloud-based - Market size and forecast 2024-2029 ($ billion)
  • Exhibits61: Data Table on Cloud-based - Market size and forecast 2024-2029 ($ billion)
  • Exhibits62: Chart on Cloud-based - Year-over-year growth 2024-2029 (%)
  • Exhibits63: Data Table on Cloud-based - Year-over-year growth 2024-2029 (%)
  • Exhibits64: Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits65: Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits66: Chart on On-premises - Year-over-year growth 2024-2029 (%)
  • Exhibits67: Data Table on On-premises - Year-over-year growth 2024-2029 (%)
  • Exhibits68: Market opportunity by Deployment ($ billion)
  • Exhibits69: Data Table on Market opportunity by Deployment ($ billion)
  • Exhibits70: Chart on Sector - Market share 2024-2029 (%)
  • Exhibits71: Data Table on Sector - Market share 2024-2029 (%)
  • Exhibits72: Chart on Comparison by Sector
  • Exhibits73: Data Table on Comparison by Sector
  • Exhibits74: Chart on Large enterprises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits75: Data Table on Large enterprises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits76: Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
  • Exhibits77: Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
  • Exhibits78: Chart on Small and medium enterprises (SMEs) - Market size and forecast 2024-2029 ($ billion)
  • Exhibits79: Data Table on Small and medium enterprises (SMEs) - Market size and forecast 2024-2029 ($ billion)
  • Exhibits80: Chart on Small and medium enterprises (SMEs) - Year-over-year growth 2024-2029 (%)
  • Exhibits81: Data Table on Small and medium enterprises (SMEs) - Year-over-year growth 2024-2029 (%)
  • Exhibits82: Market opportunity by Sector ($ billion)
  • Exhibits83: Data Table on Market opportunity by Sector ($ billion)
  • Exhibits84: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits85: Chart on Market share By Geographical Landscape 2024-2029 (%)
  • Exhibits86: Data Table on Market share By Geographical Landscape 2024-2029 (%)
  • Exhibits87: Chart on Geographic comparison
  • Exhibits88: Data Table on Geographic comparison
  • Exhibits89: Chart on North America - Market size and forecast 2024-2029 ($ billion)
  • Exhibits90: Data Table on North America - Market size and forecast 2024-2029 ($ billion)
  • Exhibits91: Chart on North America - Year-over-year growth 2024-2029 (%)
  • Exhibits92: Data Table on North America - Year-over-year growth 2024-2029 (%)
  • Exhibits93: Chart on Europe - Market size and forecast 2024-2029 ($ billion)
  • Exhibits94: Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
  • Exhibits95: Chart on Europe - Year-over-year growth 2024-2029 (%)
  • Exhibits96: Data Table on Europe - Year-over-year growth 2024-2029 (%)
  • Exhibits97: Chart on APAC - Market size and forecast 2024-2029 ($ billion)
  • Exhibits98: Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
  • Exhibits99: Chart on APAC - Year-over-year growth 2024-2029 (%)
  • Exhibits100: Data Table on APAC - Year-over-year growth 2024-2029 (%)
  • Exhibits101: Chart on South America - Market size and forecast 2024-2029 ($ billion)
  • Exhibits102: Data Table on South America - Market size and forecast 2024-2029 ($ billion)
  • Exhibits103: Chart on South America - Year-over-year growth 2024-2029 (%)
  • Exhibits104: Data Table on South America - Year-over-year growth 2024-2029 (%)
  • Exhibits105: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
  • Exhibits106: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
  • Exhibits107: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • Exhibits108: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • Exhibits109: Chart on US - Market size and forecast 2024-2029 ($ billion)
  • Exhibits110: Data Table on US - Market size and forecast 2024-2029 ($ billion)
  • Exhibits111: Chart on US - Year-over-year growth 2024-2029 (%)
  • Exhibits112: Data Table on US - Year-over-year growth 2024-2029 (%)
  • Exhibits113: Chart on Canada - Market size and forecast 2024-2029 ($ billion)
  • Exhibits114: Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
  • Exhibits115: Chart on Canada - Year-over-year growth 2024-2029 (%)
  • Exhibits116: Data Table on Canada - Year-over-year growth 2024-2029 (%)
  • Exhibits117: Chart on India - Market size and forecast 2024-2029 ($ billion)
  • Exhibits118: Data Table on India - Market size and forecast 2024-2029 ($ billion)
  • Exhibits119: Chart on India - Year-over-year growth 2024-2029 (%)
  • Exhibits120: Data Table on India - Year-over-year growth 2024-2029 (%)
  • Exhibits121: Chart on UK - Market size and forecast 2024-2029 ($ billion)
  • Exhibits122: Data Table on UK - Market size and forecast 2024-2029 ($ billion)
  • Exhibits123: Chart on UK - Year-over-year growth 2024-2029 (%)
  • Exhibits124: Data Table on UK - Year-over-year growth 2024-2029 (%)
  • Exhibits125: Chart on The Philippines - Market size and forecast 2024-2029 ($ billion)
  • Exhibits126: Data Table on The Philippines - Market size and forecast 2024-2029 ($ billion)
  • Exhibits127: Chart on The Philippines - Year-over-year growth 2024-2029 (%)
  • Exhibits128: Data Table on The Philippines - Year-over-year growth 2024-2029 (%)
  • Exhibits129: Chart on Germany - Market size and forecast 2024-2029 ($ billion)
  • Exhibits130: Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
  • Exhibits131: Chart on Germany - Year-over-year growth 2024-2029 (%)
  • Exhibits132: Data Table on Germany - Year-over-year growth 2024-2029 (%)
  • Exhibits133: Chart on France - Market size and forecast 2024-2029 ($ billion)
  • Exhibits134: Data Table on France - Market size and forecast 2024-2029 ($ billion)
  • Exhibits135: Chart on France - Year-over-year growth 2024-2029 (%)
  • Exhibits136: Data Table on France - Year-over-year growth 2024-2029 (%)
  • Exhibits137: Chart on China - Market size and forecast 2024-2029 ($ billion)
  • Exhibits138: Data Table on China - Market size and forecast 2024-2029 ($ billion)
  • Exhibits139: Chart on China - Year-over-year growth 2024-2029 (%)
  • Exhibits140: Data Table on China - Year-over-year growth 2024-2029 (%)
  • Exhibits141: Chart on Italy - Market size and forecast 2024-2029 ($ billion)
  • Exhibits142: Data Table on Italy - Market size and forecast 2024-2029 ($ billion)
  • Exhibits143: Chart on Italy - Year-over-year growth 2024-2029 (%)
  • Exhibits144: Data Table on Italy - Year-over-year growth 2024-2029 (%)
  • Exhibits145: Chart on Spain - Market size and forecast 2024-2029 ($ billion)
  • Exhibits146: Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
  • Exhibits147: Chart on Spain - Year-over-year growth 2024-2029 (%)
  • Exhibits148: Data Table on Spain - Year-over-year growth 2024-2029 (%)
  • Exhibits149: Market opportunity By Geographical Landscape ($ billion)
  • Exhibits150: Data Tables on Market opportunity By Geographical Landscape ($ billion)
  • Exhibits151: Impact of drivers and challenges in 2024 and 2029
  • Exhibits152: Overview on criticality of inputs and factors of differentiation
  • Exhibits153: Overview on factors of disruption
  • Exhibits154: Impact of key risks on business
  • Exhibits155: Companies covered
  • Exhibits156: Company ranking index
  • Exhibits157: Matrix on companies position and classification
  • Exhibits158: Accenture PLC - Overview
  • Exhibits159: Accenture PLC - Business segments
  • Exhibits160: Accenture PLC - Key news
  • Exhibits161: Accenture PLC - Key offerings
  • Exhibits162: Accenture PLC - Segment focus
  • Exhibits163: SWOT
  • Exhibits164: Atos SE - Overview
  • Exhibits165: Atos SE - Business segments
  • Exhibits166: Atos SE - Key news
  • Exhibits167: Atos SE - Key offerings
  • Exhibits168: Atos SE - Segment focus
  • Exhibits169: SWOT
  • Exhibits170: Capgemini Service SAS - Overview
  • Exhibits171: Capgemini Service SAS - Business segments
  • Exhibits172: Capgemini Service SAS - Key news
  • Exhibits173: Capgemini Service SAS - Key offerings
  • Exhibits174: Capgemini Service SAS - Segment focus
  • Exhibits175: SWOT
  • Exhibits176: CGI Inc. - Overview
  • Exhibits177: CGI Inc. - Business segments
  • Exhibits178: CGI Inc. - Key news
  • Exhibits179: CGI Inc. - Key offerings
  • Exhibits180: CGI Inc. - Segment focus
  • Exhibits181: SWOT
  • Exhibits182: Cognizant Technology Solutions Corp. - Overview
  • Exhibits183: Cognizant Technology Solutions Corp. - Business segments
  • Exhibits184: Cognizant Technology Solutions Corp. - Key news
  • Exhibits185: Cognizant Technology Solutions Corp. - Key offerings
  • Exhibits186: Cognizant Technology Solutions Corp. - Segment focus
  • Exhibits187: SWOT
  • Exhibits188: Concentrix Corp. - Overview
  • Exhibits189: Concentrix Corp. - Product / Service
  • Exhibits190: Concentrix Corp. - Key news
  • Exhibits191: Concentrix Corp. - Key offerings
  • Exhibits192: SWOT
  • Exhibits193: HCL Technologies Ltd. - Overview
  • Exhibits194: HCL Technologies Ltd. - Business segments
  • Exhibits195: HCL Technologies Ltd. - Key news
  • Exhibits196: HCL Technologies Ltd. - Key offerings
  • Exhibits197: HCL Technologies Ltd. - Segment focus
  • Exhibits198: SWOT
  • Exhibits199: Helpware Inc. - Overview
  • Exhibits200: Helpware Inc. - Product / Service
  • Exhibits201: Helpware Inc. - Key news
  • Exhibits202: Helpware Inc. - Key offerings
  • Exhibits203: SWOT
  • Exhibits204: Infosys Ltd. - Overview
  • Exhibits205: Infosys Ltd. - Business segments
  • Exhibits206: Infosys Ltd. - Key news
  • Exhibits207: Infosys Ltd. - Key offerings
  • Exhibits208: Infosys Ltd. - Segment focus
  • Exhibits209: SWOT
  • Exhibits210: International Business Machines Corp. - Overview
  • Exhibits211: International Business Machines Corp. - Business segments
  • Exhibits212: International Business Machines Corp. - Key news
  • Exhibits213: International Business Machines Corp. - Key offerings
  • Exhibits214: International Business Machines Corp. - Segment focus
  • Exhibits215: SWOT
  • Exhibits216: Outsource Accelerator Ventures OPC - Overview
  • Exhibits217: Outsource Accelerator Ventures OPC - Product / Service
  • Exhibits218: Outsource Accelerator Ventures OPC - Key offerings
  • Exhibits219: SWOT
  • Exhibits220: Tag EServices Pvt. Ltd. - Overview
  • Exhibits221: Tag EServices Pvt. Ltd. - Product / Service
  • Exhibits222: Tag EServices Pvt. Ltd. - Key offerings
  • Exhibits223: SWOT
  • Exhibits224: Tata Consultancy Services Ltd. - Overview
  • Exhibits225: Tata Consultancy Services Ltd. - Business segments
  • Exhibits226: Tata Consultancy Services Ltd. - Key news
  • Exhibits227: Tata Consultancy Services Ltd. - Key offerings
  • Exhibits228: Tata Consultancy Services Ltd. - Segment focus
  • Exhibits229: SWOT
  • Exhibits230: Unisys Corp. - Overview
  • Exhibits231: Unisys Corp. - Business segments
  • Exhibits232: Unisys Corp. - Key news
  • Exhibits233: Unisys Corp. - Key offerings
  • Exhibits234: Unisys Corp. - Segment focus
  • Exhibits235: SWOT
  • Exhibits236: Wipro Ltd. - Overview
  • Exhibits237: Wipro Ltd. - Business segments
  • Exhibits238: Wipro Ltd. - Key news
  • Exhibits239: Wipro Ltd. - Key offerings
  • Exhibits240: Wipro Ltd. - Segment focus
  • Exhibits241: SWOT
  • Exhibits242: Inclusions checklist
  • Exhibits243: Exclusions checklist
  • Exhibits244: Currency conversion rates for US$
  • Exhibits245: Research methodology
  • Exhibits246: Information sources
  • Exhibits247: Data validation
  • Exhibits248: Validation techniques employed for market sizing
  • Exhibits249: Data synthesis
  • Exhibits250: 360 degree market analysis
  • Exhibits251: List of abbreviations
目次
Product Code: IRTNTR74305

The it business process outsourcing (BPO) market is forecasted to grow by USD 340.5 bn during 2024-2029, accelerating at a CAGR of 9% during the forecast period. The report on the it business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by need to focus on core competencies and improve efficiency, growing digital transformation in organizations, and increased adoption of software-defined infrastructure.

Market Scope
Base Year2025
End Year2029
Series Year2025-2029
Growth MomentumAccelerate
YOY 20258%
CAGR9%
Incremental Value$340.5 bn

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's it business process outsourcing (BPO) market is segmented as below:

By Type

    • IT related BPO
    • Contact centers BPO
    • Others

By Deployment

    • Cloud-based
    • On-premises

By Sector

    • Large enterprises
    • Small and medium enterprises (SMEs)

By Geographical Landscape

    • North America
    • Europe
    • APAC
    • South America
    • Middle East and Africa

This study identifies the rise of emerging countries as call center destinations as one of the prime reasons driving the it business process outsourcing (BPO) market growth during the next few years. Also, rising number of acquisitions and partnerships and increased adoption of application outsourcing will lead to sizable demand in the market.

The report on the it business process outsourcing (BPO) market covers the following areas:

    • IT Business Process Outsourcing (BPO) Market sizing
    • IT Business Process Outsourcing (BPO) Market forecast
    • IT Business Process Outsourcing (BPO) Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading it business process outsourcing (BPO) market vendors that include Accenture PLC, Acora Ltd, Atos SE, Capgemini Service SAS, CGI Inc., Cognizant Technology Solutions Corp., Concentrix Corp., Dofort Technologies Pvt. Ltd., HCL Technologies Ltd., Helpware Inc., Infosys Ltd., International Business Machines Corp., Outsource Accelerator Ventures OPC, Tag EServices Pvt. Ltd., Tata Consultancy Services Ltd., Unisys Corp., and Wipro Ltd.. Also, the it business process outsourcing (BPO) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
    • Executive Summary - Chart on Market Overview
    • Executive Summary - Data Table on Market Overview
    • Executive Summary - Chart on Global Market Characteristics
    • Executive Summary - Chart on Market By Geographical Landscape
    • Executive Summary - Chart on Market Segmentation by Type
    • Executive Summary - Chart on Market Segmentation by Deployment
    • Executive Summary - Chart on Market Segmentation by Sector
    • Executive Summary - Chart on Incremental Growth
    • Executive Summary - Data Table on Incremental Growth
    • Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

  • 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
    • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • 2.2 Criticality of inputs and Factors of differentiation
    • Overview on criticality of inputs and factors of differentiation
  • 2.3 Factors of disruption
    • Overview on factors of disruption
  • 2.4 Impact of drivers and challenges
    • Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

  • 3.1 Market ecosystem
    • Parent Market
    • Data Table on - Parent Market
  • 3.2 Market characteristics
    • Market characteristics analysis
  • 3.3 Value chain analysis
    • Value chain analysis

4 Market Sizing

  • 4.1 Market definition
    • Offerings of companies included in the market definition
  • 4.2 Market segment analysis
    • Market segments
  • 4.3 Market size 2024
  • 4.4 Market outlook: Forecast for 2024-2029
    • Chart on Global - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Global - Market size and forecast 2024-2029 ($ billion)
    • Chart on Global Market: Year-over-year growth 2024-2029 (%)
    • Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

  • 5.1 Global IT Business Process Outsourcing (BPO) Market 2019 - 2023
    • Historic Market Size - Data Table on Global IT Business Process Outsourcing (BPO) Market 2019 - 2023 ($ billion)
  • 5.2 Type segment analysis 2019 - 2023
    • Historic Market Size - Type Segment 2019 - 2023 ($ billion)
  • 5.3 Deployment segment analysis 2019 - 2023
    • Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
  • 5.4 Sector segment analysis 2019 - 2023
    • Historic Market Size - Sector Segment 2019 - 2023 ($ billion)
  • 5.5 Geography segment analysis 2019 - 2023
    • Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
  • 5.6 Country segment analysis 2019 - 2023
    • Historic Market Size - Country Segment 2019 - 2023 ($ billion)

6 Qualitative Analysis

  • 6.1 The AI impact on global IT business process outsourcing (BPO) market

7 Five Forces Analysis

  • 7.1 Five forces summary
    • Five forces analysis - Comparison between 2024 and 2029
  • 7.2 Bargaining power of buyers
    • Bargaining power of buyers - Impact of key factors 2024 and 2029
  • 7.3 Bargaining power of suppliers
    • Bargaining power of suppliers - Impact of key factors in 2024 and 2029
  • 7.4 Threat of new entrants
    • Threat of new entrants - Impact of key factors in 2024 and 2029
  • 7.5 Threat of substitutes
    • Threat of substitutes - Impact of key factors in 2024 and 2029
  • 7.6 Threat of rivalry
    • Threat of rivalry - Impact of key factors in 2024 and 2029
  • 7.7 Market condition
    • Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by Type

  • 8.1 Market segments
    • Chart on Type - Market share 2024-2029 (%)
    • Data Table on Type - Market share 2024-2029 (%)
  • 8.2 Comparison by Type
    • Chart on Comparison by Type
    • Data Table on Comparison by Type
  • 8.3 IT related BPO - Market size and forecast 2024-2029
    • Chart on IT related BPO - Market size and forecast 2024-2029 ($ billion)
    • Data Table on IT related BPO - Market size and forecast 2024-2029 ($ billion)
    • Chart on IT related BPO - Year-over-year growth 2024-2029 (%)
    • Data Table on IT related BPO - Year-over-year growth 2024-2029 (%)
  • 8.4 Contact centers BPO - Market size and forecast 2024-2029
    • Chart on Contact centers BPO - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Contact centers BPO - Market size and forecast 2024-2029 ($ billion)
    • Chart on Contact centers BPO - Year-over-year growth 2024-2029 (%)
    • Data Table on Contact centers BPO - Year-over-year growth 2024-2029 (%)
  • 8.5 Others - Market size and forecast 2024-2029
    • Chart on Others - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Others - Market size and forecast 2024-2029 ($ billion)
    • Chart on Others - Year-over-year growth 2024-2029 (%)
    • Data Table on Others - Year-over-year growth 2024-2029 (%)
  • 8.6 Market opportunity by Type
    • Market opportunity by Type ($ billion)
    • Data Table on Market opportunity by Type ($ billion)

9 Market Segmentation by Deployment

  • 9.1 Market segments
    • Chart on Deployment - Market share 2024-2029 (%)
    • Data Table on Deployment - Market share 2024-2029 (%)
  • 9.2 Comparison by Deployment
    • Chart on Comparison by Deployment
    • Data Table on Comparison by Deployment
  • 9.3 Cloud-based - Market size and forecast 2024-2029
    • Chart on Cloud-based - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Cloud-based - Market size and forecast 2024-2029 ($ billion)
    • Chart on Cloud-based - Year-over-year growth 2024-2029 (%)
    • Data Table on Cloud-based - Year-over-year growth 2024-2029 (%)
  • 9.4 On-premises - Market size and forecast 2024-2029
    • Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
    • Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
    • Chart on On-premises - Year-over-year growth 2024-2029 (%)
    • Data Table on On-premises - Year-over-year growth 2024-2029 (%)
  • 9.5 Market opportunity by Deployment
    • Market opportunity by Deployment ($ billion)
    • Data Table on Market opportunity by Deployment ($ billion)

10 Market Segmentation by Sector

  • 10.1 Market segments
    • Chart on Sector - Market share 2024-2029 (%)
    • Data Table on Sector - Market share 2024-2029 (%)
  • 10.2 Comparison by Sector
    • Chart on Comparison by Sector
    • Data Table on Comparison by Sector
  • 10.3 Large enterprises - Market size and forecast 2024-2029
    • Chart on Large enterprises - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Large enterprises - Market size and forecast 2024-2029 ($ billion)
    • Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
    • Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
  • 10.4 Small and medium enterprises (SMEs) - Market size and forecast 2024-2029
    • Chart on Small and medium enterprises (SMEs) - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Small and medium enterprises (SMEs) - Market size and forecast 2024-2029 ($ billion)
    • Chart on Small and medium enterprises (SMEs) - Year-over-year growth 2024-2029 (%)
    • Data Table on Small and medium enterprises (SMEs) - Year-over-year growth 2024-2029 (%)
  • 10.5 Market opportunity by Sector
    • Market opportunity by Sector ($ billion)
    • Data Table on Market opportunity by Sector ($ billion)

11 Customer Landscape

  • 11.1 Customer landscape overview
    • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

12 Geographic Landscape

  • 12.1 Geographic segmentation
    • Chart on Market share By Geographical Landscape 2024-2029 (%)
    • Data Table on Market share By Geographical Landscape 2024-2029 (%)
  • 12.2 Geographic comparison
    • Chart on Geographic comparison
    • Data Table on Geographic comparison
  • 12.3 North America - Market size and forecast 2024-2029
    • Chart on North America - Market size and forecast 2024-2029 ($ billion)
    • Data Table on North America - Market size and forecast 2024-2029 ($ billion)
    • Chart on North America - Year-over-year growth 2024-2029 (%)
    • Data Table on North America - Year-over-year growth 2024-2029 (%)
  • 12.4 Europe - Market size and forecast 2024-2029
    • Chart on Europe - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
    • Chart on Europe - Year-over-year growth 2024-2029 (%)
    • Data Table on Europe - Year-over-year growth 2024-2029 (%)
  • 12.5 APAC - Market size and forecast 2024-2029
    • Chart on APAC - Market size and forecast 2024-2029 ($ billion)
    • Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
    • Chart on APAC - Year-over-year growth 2024-2029 (%)
    • Data Table on APAC - Year-over-year growth 2024-2029 (%)
  • 12.6 South America - Market size and forecast 2024-2029
    • Chart on South America - Market size and forecast 2024-2029 ($ billion)
    • Data Table on South America - Market size and forecast 2024-2029 ($ billion)
    • Chart on South America - Year-over-year growth 2024-2029 (%)
    • Data Table on South America - Year-over-year growth 2024-2029 (%)
  • 12.7 Middle East and Africa - Market size and forecast 2024-2029
    • Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
    • Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
    • Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • 12.8 US - Market size and forecast 2024-2029
    • Chart on US - Market size and forecast 2024-2029 ($ billion)
    • Data Table on US - Market size and forecast 2024-2029 ($ billion)
    • Chart on US - Year-over-year growth 2024-2029 (%)
    • Data Table on US - Year-over-year growth 2024-2029 (%)
  • 12.9 Canada - Market size and forecast 2024-2029
    • Chart on Canada - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
    • Chart on Canada - Year-over-year growth 2024-2029 (%)
    • Data Table on Canada - Year-over-year growth 2024-2029 (%)
  • 12.10 India - Market size and forecast 2024-2029
    • Chart on India - Market size and forecast 2024-2029 ($ billion)
    • Data Table on India - Market size and forecast 2024-2029 ($ billion)
    • Chart on India - Year-over-year growth 2024-2029 (%)
    • Data Table on India - Year-over-year growth 2024-2029 (%)
  • 12.11 UK - Market size and forecast 2024-2029
    • Chart on UK - Market size and forecast 2024-2029 ($ billion)
    • Data Table on UK - Market size and forecast 2024-2029 ($ billion)
    • Chart on UK - Year-over-year growth 2024-2029 (%)
    • Data Table on UK - Year-over-year growth 2024-2029 (%)
  • 12.12 The Philippines - Market size and forecast 2024-2029
    • Chart on The Philippines - Market size and forecast 2024-2029 ($ billion)
    • Data Table on The Philippines - Market size and forecast 2024-2029 ($ billion)
    • Chart on The Philippines - Year-over-year growth 2024-2029 (%)
    • Data Table on The Philippines - Year-over-year growth 2024-2029 (%)
  • 12.13 Germany - Market size and forecast 2024-2029
    • Chart on Germany - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
    • Chart on Germany - Year-over-year growth 2024-2029 (%)
    • Data Table on Germany - Year-over-year growth 2024-2029 (%)
  • 12.14 France - Market size and forecast 2024-2029
    • Chart on France - Market size and forecast 2024-2029 ($ billion)
    • Data Table on France - Market size and forecast 2024-2029 ($ billion)
    • Chart on France - Year-over-year growth 2024-2029 (%)
    • Data Table on France - Year-over-year growth 2024-2029 (%)
  • 12.15 China - Market size and forecast 2024-2029
    • Chart on China - Market size and forecast 2024-2029 ($ billion)
    • Data Table on China - Market size and forecast 2024-2029 ($ billion)
    • Chart on China - Year-over-year growth 2024-2029 (%)
    • Data Table on China - Year-over-year growth 2024-2029 (%)
  • 12.16 Italy - Market size and forecast 2024-2029
    • Chart on Italy - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Italy - Market size and forecast 2024-2029 ($ billion)
    • Chart on Italy - Year-over-year growth 2024-2029 (%)
    • Data Table on Italy - Year-over-year growth 2024-2029 (%)
  • 12.17 Spain - Market size and forecast 2024-2029
    • Chart on Spain - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
    • Chart on Spain - Year-over-year growth 2024-2029 (%)
    • Data Table on Spain - Year-over-year growth 2024-2029 (%)
  • 12.18 Market opportunity By Geographical Landscape
    • Market opportunity By Geographical Landscape ($ billion)
    • Data Tables on Market opportunity By Geographical Landscape ($ billion)

13 Drivers, Challenges, and Opportunity/Restraints

  • 13.1 Market drivers
  • 13.2 Market challenges
  • 13.3 Impact of drivers and challenges
    • Impact of drivers and challenges in 2024 and 2029
  • 13.4 Market opportunities/restraints

14 Competitive Landscape

  • 14.1 Overview
  • 14.2 Competitive Landscape
    • Overview on criticality of inputs and factors of differentiation
  • 14.3 Landscape disruption
    • Overview on factors of disruption
  • 14.4 Industry risks
    • Impact of key risks on business

15 Competitive Analysis

  • 15.1 Companies profiled
    • Companies covered
  • 15.2 Company ranking index
    • Company ranking index
  • 15.3 Market positioning of companies
    • Matrix on companies position and classification
  • 15.4 Accenture PLC
    • Accenture PLC - Overview
    • Accenture PLC - Business segments
    • Accenture PLC - Key news
    • Accenture PLC - Key offerings
    • Accenture PLC - Segment focus
    • SWOT
  • 15.5 Atos SE
    • Atos SE - Overview
    • Atos SE - Business segments
    • Atos SE - Key news
    • Atos SE - Key offerings
    • Atos SE - Segment focus
    • SWOT
  • 15.6 Capgemini Service SAS
    • Capgemini Service SAS - Overview
    • Capgemini Service SAS - Business segments
    • Capgemini Service SAS - Key news
    • Capgemini Service SAS - Key offerings
    • Capgemini Service SAS - Segment focus
    • SWOT
  • 15.7 CGI Inc.
    • CGI Inc. - Overview
    • CGI Inc. - Business segments
    • CGI Inc. - Key news
    • CGI Inc. - Key offerings
    • CGI Inc. - Segment focus
    • SWOT
  • 15.8 Cognizant Technology Solutions Corp.
    • Cognizant Technology Solutions Corp. - Overview
    • Cognizant Technology Solutions Corp. - Business segments
    • Cognizant Technology Solutions Corp. - Key news
    • Cognizant Technology Solutions Corp. - Key offerings
    • Cognizant Technology Solutions Corp. - Segment focus
    • SWOT
  • 15.9 Concentrix Corp.
    • Concentrix Corp. - Overview
    • Concentrix Corp. - Product / Service
    • Concentrix Corp. - Key news
    • Concentrix Corp. - Key offerings
    • SWOT
  • 15.10 HCL Technologies Ltd.
    • HCL Technologies Ltd. - Overview
    • HCL Technologies Ltd. - Business segments
    • HCL Technologies Ltd. - Key news
    • HCL Technologies Ltd. - Key offerings
    • HCL Technologies Ltd. - Segment focus
    • SWOT
  • 15.11 Helpware Inc.
    • Helpware Inc. - Overview
    • Helpware Inc. - Product / Service
    • Helpware Inc. - Key news
    • Helpware Inc. - Key offerings
    • SWOT
  • 15.12 Infosys Ltd.
    • Infosys Ltd. - Overview
    • Infosys Ltd. - Business segments
    • Infosys Ltd. - Key news
    • Infosys Ltd. - Key offerings
    • Infosys Ltd. - Segment focus
    • SWOT
  • 15.13 International Business Machines Corp.
    • International Business Machines Corp. - Overview
    • International Business Machines Corp. - Business segments
    • International Business Machines Corp. - Key news
    • International Business Machines Corp. - Key offerings
    • International Business Machines Corp. - Segment focus
    • SWOT
  • 15.14 Outsource Accelerator Ventures OPC
    • Outsource Accelerator Ventures OPC - Overview
    • Outsource Accelerator Ventures OPC - Product / Service
    • Outsource Accelerator Ventures OPC - Key offerings
    • SWOT
  • 15.15 Tag EServices Pvt. Ltd.
    • Tag EServices Pvt. Ltd. - Overview
    • Tag EServices Pvt. Ltd. - Product / Service
    • Tag EServices Pvt. Ltd. - Key offerings
    • SWOT
  • 15.16 Tata Consultancy Services Ltd.
    • Tata Consultancy Services Ltd. - Overview
    • Tata Consultancy Services Ltd. - Business segments
    • Tata Consultancy Services Ltd. - Key news
    • Tata Consultancy Services Ltd. - Key offerings
    • Tata Consultancy Services Ltd. - Segment focus
    • SWOT
  • 15.17 Unisys Corp.
    • Unisys Corp. - Overview
    • Unisys Corp. - Business segments
    • Unisys Corp. - Key news
    • Unisys Corp. - Key offerings
    • Unisys Corp. - Segment focus
    • SWOT
  • 15.18 Wipro Ltd.
    • Wipro Ltd. - Overview
    • Wipro Ltd. - Business segments
    • Wipro Ltd. - Key news
    • Wipro Ltd. - Key offerings
    • Wipro Ltd. - Segment focus
    • SWOT

16 Appendix

  • 16.1 Scope of the report
  • 16.2 Inclusions and exclusions checklist
    • Inclusions checklist
    • Exclusions checklist
  • 16.3 Currency conversion rates for US$
    • Currency conversion rates for US$
  • 16.4 Research methodology
    • Research methodology
  • 16.5 Data procurement
    • Information sources
  • 16.6 Data validation
    • Data validation
  • 16.7 Validation techniques employed for market sizing
    • Validation techniques employed for market sizing
  • 16.8 Data synthesis
    • Data synthesis
  • 16.9 360 degree market analysis
    • 360 degree market analysis
  • 16.10 List of abbreviations
    • List of abbreviations