市場調査レポート

商品コード

クラウドベースのコンタクトセンターの世界市場、2024～2028年

Global Cloud-based Contact Center Market 2024-2028

出版日: 2024年11月21日
発行: TechNavio
ページ情報: 英文 164 Pages
納期: 即納可能

カスタマイズ可能

価格

PDF (Single User License)

USD 2,500 360,150円

レポートPDFをご購入者の1名のみがご利用頂けるライセンスです。PDF内のテキスト等のコピー＆ペースト可能です。PDFの印刷は何回でも可能ですが、印刷したもののご利用はPDFのご利用範囲に準拠します。

PDF (Enterprise License)

USD 4,000 576,240円

レポートPDFを同一組織内のすべての方にて共有ご使用頂けるライセンスです。ご利用人数に制限はありません。PDF内のテキスト等のコピー＆ペースト可能です。PDFの印刷は制限なく何回でも可能ではありますが、印刷物のご利用はPDFのご利用範囲に準拠します。

価格表記: USDを日本円(税抜)に換算

本日の銀行送金レート: 1USD=144.06円

全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

クラウドベースのコンタクトセンター市場、2024～2028年

クラウドベースのコンタクトセンター市場は2023～2028年に803億9,600万米ドル、予測期間中のCAGRは32.3%で成長すると予測されます。当レポートでは、クラウドベースのコンタクトセンター市場の全体的な分析、市場規模・予測、動向、成長促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場は、クラウドベースのコンタクトセンターの採用の増加、最終顧客に到達するチャネルの増加、パーソナライズされた合理的な顧客対応へのニーズの高まりによって牽引されています。

市場範囲
基準年	2024年
終了年	2028年
予測期間	2024～2028年
成長モメンタム	加速
前年比[2024年]	23.9%
CAGR	32.3%
増分額	803億9,600万米ドル

本調査では、ソーシャル、モバイル、分析、クラウド（SMAC）技術の採用増加が、今後数年間のクラウドベースのコンタクトセンター市場の成長を促進する主要因の1つであると特定しています。また、カスタマイズ型ソリューションを提供するためのAIの組み込みや、顧客体験を向上させるための分析の利用は、市場の大きな需要につながります。

地域別セグメンテーション
比較：地域別
北米：市場規模と予測 2023～2028年
欧州：市場規模と予測 2023～2028年
アジア太平洋：市場規模と予測 2023～2028年
南米：市場規模と予測 2023～2028年
中東・アフリカ：市場規模と予測 2023～2028年
米国：市場規模と予測 2023～2028年
中国：市場規模と予測 2023～2028年
ドイツ：市場規模と予測 2023～2028年
英国：市場規模と予測 2023～2028年
カナダ：市場規模と予測 2023～2028年
フランス：市場規模と予測 2023～2028年
インド：市場規模と予測 2023～2028年
ブラジル：市場規模と予測 2023～2028年
日本：市場規模と予測 2023～2028年
アラブ首長国連邦：市場規模と予測 2023～2028年
地域情勢による市場機会

第11章促進要因・課題・機会・抑制要因

市場促進要因
市場課題
促進要因と課題の影響
市場機会・抑制要因

第12章競合情勢

概要
競合情勢
混乱の状況
産業のリスク

第13章競合分析

企業プロファイル
企業ランキング指数
企業の市場ポジショニング
Amazon.com Inc.
Avaya LLC
Cisco Systems Inc.
Five9 Inc.
Genesys Telecommunications Laboratories Inc.
NICE Ltd.
Serenova LLC
Talkdesk Inc.
Vonage Holdings Corp.

第14章付録

図表

Exhibits:

Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by Component
Exhibits6: Executive Summary - Chart on Incremental Growth
Exhibits7: Executive Summary - Data Table on Incremental Growth
Exhibits8: Executive Summary - Chart on Company Market Positioning
Exhibits9: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits10: Overview on criticality of inputs and factors of differentiation
Exhibits11: Overview on factors of disruption
Exhibits12: Impact of drivers and challenges in 2023 and 2028
Exhibits13: Parent Market
Exhibits14: Data Table on - Parent Market
Exhibits15: Market characteristics analysis
Exhibits16: Value Chain Analysis
Exhibits17: Offerings of companies included in the market definition
Exhibits18: Market segments
Exhibits19: Chart on Global - Market size and forecast 2023-2028 ($ million)
Exhibits20: Data Table on Global - Market size and forecast 2023-2028 ($ million)
Exhibits21: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits22: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits23: Historic Market Size - Data Table on Global Cloud-Based Contact Center Market 2018 - 2022 ($ million)
Exhibits24: Historic Market Size - Component Segment 2018 - 2022 ($ million)
Exhibits25: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
Exhibits26: Historic Market Size - Country Segment 2018 - 2022 ($ million)
Exhibits27: Five forces analysis - Comparison between 2023 and 2028
Exhibits28: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits29: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits30: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits31: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits32: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits33: Chart on Market condition - Five forces 2023 and 2028
Exhibits34: Chart on Component - Market share 2023-2028 (%)
Exhibits35: Data Table on Component - Market share 2023-2028 (%)
Exhibits36: Chart on Comparison by Component
Exhibits37: Data Table on Comparison by Component
Exhibits38: Chart on Solutions - Market size and forecast 2023-2028 ($ million)
Exhibits39: Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
Exhibits40: Chart on Solutions - Year-over-year growth 2023-2028 (%)
Exhibits41: Data Table on Solutions - Year-over-year growth 2023-2028 (%)
Exhibits42: Chart on Services - Market size and forecast 2023-2028 ($ million)
Exhibits43: Data Table on Services - Market size and forecast 2023-2028 ($ million)
Exhibits44: Chart on Services - Year-over-year growth 2023-2028 (%)
Exhibits45: Data Table on Services - Year-over-year growth 2023-2028 (%)
Exhibits46: Market opportunity by Component ($ million)
Exhibits47: Data Table on Market opportunity by Component ($ million)
Exhibits48: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits49: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits50: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits51: Chart on Geographic comparison
Exhibits52: Data Table on Geographic comparison
Exhibits53: Chart on North America - Market size and forecast 2023-2028 ($ million)
Exhibits54: Data Table on North America - Market size and forecast 2023-2028 ($ million)
Exhibits55: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits56: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits57: Chart on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits58: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits59: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits60: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits61: Chart on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits62: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits63: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits64: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits65: Chart on South America - Market size and forecast 2023-2028 ($ million)
Exhibits66: Data Table on South America - Market size and forecast 2023-2028 ($ million)
Exhibits67: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits68: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits69: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits70: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits71: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits72: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits73: Chart on US - Market size and forecast 2023-2028 ($ million)
Exhibits74: Data Table on US - Market size and forecast 2023-2028 ($ million)
Exhibits75: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits76: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits77: Chart on China - Market size and forecast 2023-2028 ($ million)
Exhibits78: Data Table on China - Market size and forecast 2023-2028 ($ million)
Exhibits79: Chart on China - Year-over-year growth 2023-2028 (%)
Exhibits80: Data Table on China - Year-over-year growth 2023-2028 (%)
Exhibits81: Chart on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits82: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits83: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits84: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits85: Chart on UK - Market size and forecast 2023-2028 ($ million)
Exhibits86: Data Table on UK - Market size and forecast 2023-2028 ($ million)
Exhibits87: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits88: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits89: Chart on Canada - Market size and forecast 2023-2028 ($ million)
Exhibits90: Data Table on Canada - Market size and forecast 2023-2028 ($ million)
Exhibits91: Chart on Canada - Year-over-year growth 2023-2028 (%)
Exhibits92: Data Table on Canada - Year-over-year growth 2023-2028 (%)
Exhibits93: Chart on France - Market size and forecast 2023-2028 ($ million)
Exhibits94: Data Table on France - Market size and forecast 2023-2028 ($ million)
Exhibits95: Chart on France - Year-over-year growth 2023-2028 (%)
Exhibits96: Data Table on France - Year-over-year growth 2023-2028 (%)
Exhibits97: Chart on India - Market size and forecast 2023-2028 ($ million)
Exhibits98: Data Table on India - Market size and forecast 2023-2028 ($ million)
Exhibits99: Chart on India - Year-over-year growth 2023-2028 (%)
Exhibits100: Data Table on India - Year-over-year growth 2023-2028 (%)
Exhibits101: Chart on Brazil - Market size and forecast 2023-2028 ($ million)
Exhibits102: Data Table on Brazil - Market size and forecast 2023-2028 ($ million)
Exhibits103: Chart on Brazil - Year-over-year growth 2023-2028 (%)
Exhibits104: Data Table on Brazil - Year-over-year growth 2023-2028 (%)
Exhibits105: Chart on Japan - Market size and forecast 2023-2028 ($ million)
Exhibits106: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
Exhibits107: Chart on Japan - Year-over-year growth 2023-2028 (%)
Exhibits108: Data Table on Japan - Year-over-year growth 2023-2028 (%)
Exhibits109: Chart on UAE - Market size and forecast 2023-2028 ($ million)
Exhibits110: Data Table on UAE - Market size and forecast 2023-2028 ($ million)
Exhibits111: Chart on UAE - Year-over-year growth 2023-2028 (%)
Exhibits112: Data Table on UAE - Year-over-year growth 2023-2028 (%)
Exhibits113: Market opportunity By Geographical Landscape ($ million)
Exhibits114: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits115: Impact of drivers and challenges in 2023 and 2028
Exhibits116: Overview on criticality of inputs and factors of differentiation
Exhibits117: Overview on factors of disruption
Exhibits118: Impact of key risks on business
Exhibits119: Companies covered
Exhibits120: Company ranking index
Exhibits121: Matrix on companies position and classification
Exhibits122: 8x8 Inc. - Overview
Exhibits123: 8x8 Inc. - Product / Service
Exhibits124: 8x8 Inc. - Key news
Exhibits125: 8x8 Inc. - Key offerings
Exhibits126: SWOT
Exhibits127: Amazon.com Inc. - Overview
Exhibits128: Amazon.com Inc. - Business segments
Exhibits129: Amazon.com Inc. - Key news
Exhibits130: Amazon.com Inc. - Key offerings
Exhibits131: Amazon.com Inc. - Segment focus
Exhibits132: SWOT
Exhibits133: Avaya LLC - Overview
Exhibits134: Avaya LLC - Product / Service
Exhibits135: Avaya LLC - Key news
Exhibits136: Avaya LLC - Key offerings
Exhibits137: SWOT
Exhibits138: Cisco Systems Inc. - Overview
Exhibits139: Cisco Systems Inc. - Business segments
Exhibits140: Cisco Systems Inc. - Key news
Exhibits141: Cisco Systems Inc. - Key offerings
Exhibits142: Cisco Systems Inc. - Segment focus
Exhibits143: SWOT
Exhibits144: Five9 Inc. - Overview
Exhibits145: Five9 Inc. - Product / Service
Exhibits146: Five9 Inc. - Key news
Exhibits147: Five9 Inc. - Key offerings
Exhibits148: SWOT
Exhibits149: Genesys Telecommunications Laboratories Inc. - Overview
Exhibits150: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibits151: Genesys Telecommunications Laboratories Inc. - Key offerings
Exhibits152: SWOT
Exhibits153: NICE Ltd. - Overview
Exhibits154: NICE Ltd. - Business segments
Exhibits155: NICE Ltd. - Key news
Exhibits156: NICE Ltd. - Key offerings
Exhibits157: NICE Ltd. - Segment focus
Exhibits158: SWOT
Exhibits159: Serenova LLC - Overview
Exhibits160: Serenova LLC - Product / Service
Exhibits161: Serenova LLC - Key offerings
Exhibits162: SWOT
Exhibits163: Talkdesk Inc. - Overview
Exhibits164: Talkdesk Inc. - Product / Service
Exhibits165: Talkdesk Inc. - Key offerings
Exhibits166: SWOT
Exhibits167: Vonage Holdings Corp. - Overview
Exhibits168: Vonage Holdings Corp. - Product / Service
Exhibits169: Vonage Holdings Corp. - Key offerings
Exhibits170: SWOT
Exhibits171: Inclusions checklist
Exhibits172: Exclusions checklist
Exhibits173: Currency conversion rates for US$
Exhibits174: Research methodology
Exhibits175: Information sources
Exhibits176: Data validation
Exhibits177: Validation techniques employed for market sizing
Exhibits178: Data synthesis
Exhibits179: 360 degree market analysis
Exhibits180: List of abbreviations

Product Code: IRTNTR73486

Cloud-Based Contact Center Market 2024-2028

The cloud-based contact center market is forecasted to grow by USD 80396 mn during 2023-2028, accelerating at a CAGR of 32.3% during the forecast period. The report on the cloud-based contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based contact centers, rising number of channels to reach end customers, and growing need for personalized and streamlined customer interactions.

Market Scope
Base Year	2024
End Year	2028
Series Year	2024-2028
Growth Momentum	Accelerate
YOY 2024	23.9%
CAGR	32.3%
Incremental Value	$80396 mn

Technavio's cloud-based contact center market is segmented as below:

By Component

Solutions
Services

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the increase in adoption of social, mobile, analytics, and cloud (SMAC) technologies as one of the prime reasons driving the cloud-based contact center market growth during the next few years. Also, incorporation of ai for providing customized solutions and use of analytics for enhancing customer experience will lead to sizable demand in the market.

The report on the cloud-based contact center market covers the following areas:

Cloud-Based Contact Center Market sizing
Cloud-Based Contact Center Market forecast
Cloud-Based Contact Center Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading cloud-based contact center market vendors that include 3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya LLC, Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Serenova LLC, Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp.. Also, the cloud-based contact center market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market By Geographical Landscape
- Executive Summary - Chart on Market Segmentation by Component
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
- Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
- Overview on factors of disruption
2.4 Impact of drivers and challenges
- Impact of drivers and challenges in 2023 and 2028

3 Market Landscape

3.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
3.2 Market characteristics
- Market characteristics analysis
3.3 Value chain analysis
- Value Chain Analysis

4 Market Sizing

4.1 Market definition
- Offerings of companies included in the market definition
4.2 Market segment analysis
- Market segments
4.3 Market size 2023
4.4 Market outlook: Forecast for 2023-2028
- Chart on Global - Market size and forecast 2023-2028 ($ million)
- Data Table on Global - Market size and forecast 2023-2028 ($ million)
- Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Data Table on Global Market: Year-over-year growth 2023-2028 (%)

5 Historic Market Size

5.1 Global Cloud-Based Contact Center Market 2018 - 2022
- Historic Market Size - Data Table on Global Cloud-Based Contact Center Market 2018 - 2022 ($ million)
5.2 Component segment analysis 2018 - 2022
- Historic Market Size - Component Segment 2018 - 2022 ($ million)
5.3 Geography segment analysis 2018 - 2022
- Historic Market Size - Geography Segment 2018 - 2022 ($ million)
5.4 Country segment analysis 2018 - 2022
- Historic Market Size - Country Segment 2018 - 2022 ($ million)

6 Qualitative Analysis

6.1 Impact of AI on the Global Cloud-based Contact Center Market

7 Five Forces Analysis

7.1 Five forces summary
- Five forces analysis - Comparison between 2023 and 2028
7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2023 and 2028
7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2023 and 2028
7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2023 and 2028
7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2023 and 2028
7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2023 and 2028
7.7 Market condition
- Chart on Market condition - Five forces 2023 and 2028

8 Market Segmentation by Component

8.1 Market segments
- Chart on Component - Market share 2023-2028 (%)
- Data Table on Component - Market share 2023-2028 (%)
8.2 Comparison by Component
- Chart on Comparison by Component
- Data Table on Comparison by Component
8.3 Solutions - Market size and forecast 2023-2028
- Chart on Solutions - Market size and forecast 2023-2028 ($ million)
- Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
- Chart on Solutions - Year-over-year growth 2023-2028 (%)
- Data Table on Solutions - Year-over-year growth 2023-2028 (%)
8.4 Services - Market size and forecast 2023-2028
- Chart on Services - Market size and forecast 2023-2028 ($ million)
- Data Table on Services - Market size and forecast 2023-2028 ($ million)
- Chart on Services - Year-over-year growth 2023-2028 (%)
- Data Table on Services - Year-over-year growth 2023-2028 (%)
8.5 Market opportunity by Component
- Market opportunity by Component ($ million)
- Data Table on Market opportunity by Component ($ million)

9 Customer Landscape

9.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

10 Geographic Landscape

10.1 Geographic segmentation
- Chart on Market share By Geographical Landscape 2023-2028 (%)
- Data Table on Market share By Geographical Landscape 2023-2028 (%)
10.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
10.3 North America - Market size and forecast 2023-2028
- Chart on North America - Market size and forecast 2023-2028 ($ million)
- Data Table on North America - Market size and forecast 2023-2028 ($ million)
- Chart on North America - Year-over-year growth 2023-2028 (%)
- Data Table on North America - Year-over-year growth 2023-2028 (%)
10.4 Europe - Market size and forecast 2023-2028
- Chart on Europe - Market size and forecast 2023-2028 ($ million)
- Data Table on Europe - Market size and forecast 2023-2028 ($ million)
- Chart on Europe - Year-over-year growth 2023-2028 (%)
- Data Table on Europe - Year-over-year growth 2023-2028 (%)
10.5 APAC - Market size and forecast 2023-2028
- Chart on APAC - Market size and forecast 2023-2028 ($ million)
- Data Table on APAC - Market size and forecast 2023-2028 ($ million)
- Chart on APAC - Year-over-year growth 2023-2028 (%)
- Data Table on APAC - Year-over-year growth 2023-2028 (%)
10.6 South America - Market size and forecast 2023-2028
- Chart on South America - Market size and forecast 2023-2028 ($ million)
- Data Table on South America - Market size and forecast 2023-2028 ($ million)
- Chart on South America - Year-over-year growth 2023-2028 (%)
- Data Table on South America - Year-over-year growth 2023-2028 (%)
10.7 Middle East and Africa - Market size and forecast 2023-2028
- Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
10.8 US - Market size and forecast 2023-2028
- Chart on US - Market size and forecast 2023-2028 ($ million)
- Data Table on US - Market size and forecast 2023-2028 ($ million)
- Chart on US - Year-over-year growth 2023-2028 (%)
- Data Table on US - Year-over-year growth 2023-2028 (%)
10.9 China - Market size and forecast 2023-2028
- Chart on China - Market size and forecast 2023-2028 ($ million)
- Data Table on China - Market size and forecast 2023-2028 ($ million)
- Chart on China - Year-over-year growth 2023-2028 (%)
- Data Table on China - Year-over-year growth 2023-2028 (%)
10.10 Germany - Market size and forecast 2023-2028
- Chart on Germany - Market size and forecast 2023-2028 ($ million)
- Data Table on Germany - Market size and forecast 2023-2028 ($ million)
- Chart on Germany - Year-over-year growth 2023-2028 (%)
- Data Table on Germany - Year-over-year growth 2023-2028 (%)
10.11 UK - Market size and forecast 2023-2028
- Chart on UK - Market size and forecast 2023-2028 ($ million)
- Data Table on UK - Market size and forecast 2023-2028 ($ million)
- Chart on UK - Year-over-year growth 2023-2028 (%)
- Data Table on UK - Year-over-year growth 2023-2028 (%)
10.12 Canada - Market size and forecast 2023-2028
- Chart on Canada - Market size and forecast 2023-2028 ($ million)
- Data Table on Canada - Market size and forecast 2023-2028 ($ million)
- Chart on Canada - Year-over-year growth 2023-2028 (%)
- Data Table on Canada - Year-over-year growth 2023-2028 (%)
10.13 France - Market size and forecast 2023-2028
- Chart on France - Market size and forecast 2023-2028 ($ million)
- Data Table on France - Market size and forecast 2023-2028 ($ million)
- Chart on France - Year-over-year growth 2023-2028 (%)
- Data Table on France - Year-over-year growth 2023-2028 (%)
10.14 India - Market size and forecast 2023-2028
- Chart on India - Market size and forecast 2023-2028 ($ million)
- Data Table on India - Market size and forecast 2023-2028 ($ million)
- Chart on India - Year-over-year growth 2023-2028 (%)
- Data Table on India - Year-over-year growth 2023-2028 (%)
10.15 Brazil - Market size and forecast 2023-2028
- Chart on Brazil - Market size and forecast 2023-2028 ($ million)
- Data Table on Brazil - Market size and forecast 2023-2028 ($ million)
- Chart on Brazil - Year-over-year growth 2023-2028 (%)
- Data Table on Brazil - Year-over-year growth 2023-2028 (%)
10.16 Japan - Market size and forecast 2023-2028
- Chart on Japan - Market size and forecast 2023-2028 ($ million)
- Data Table on Japan - Market size and forecast 2023-2028 ($ million)
- Chart on Japan - Year-over-year growth 2023-2028 (%)
- Data Table on Japan - Year-over-year growth 2023-2028 (%)
10.17 UAE - Market size and forecast 2023-2028
- Chart on UAE - Market size and forecast 2023-2028 ($ million)
- Data Table on UAE - Market size and forecast 2023-2028 ($ million)
- Chart on UAE - Year-over-year growth 2023-2028 (%)
- Data Table on UAE - Year-over-year growth 2023-2028 (%)
10.18 Market opportunity By Geographical Landscape
- Market opportunity By Geographical Landscape ($ million)
- Data Tables on Market opportunity By Geographical Landscape ($ million)

11 Drivers, Challenges, and Opportunity/Restraints

11.1 Market drivers
11.2 Market challenges
11.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2023 and 2028
11.4 Market opportunities/restraints

12 Competitive Landscape

12.1 Overview
12.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
12.3 Landscape disruption
- Overview on factors of disruption
12.4 Industry risks
- Impact of key risks on business

13 Competitive Analysis

13.1 Companies profiled
- Companies covered
13.2 Company ranking index
- Company ranking index
13.3 Market positioning of companies
- Matrix on companies position and classification
- 8x8 Inc.
- 8x8 Inc. - Overview
- 8x8 Inc. - Product / Service
- 8x8 Inc. - Key news
- 8x8 Inc. - Key offerings
- SWOT
13.5 Amazon.com Inc.
- Amazon.com Inc. - Overview
- Amazon.com Inc. - Business segments
- Amazon.com Inc. - Key news
- Amazon.com Inc. - Key offerings
- Amazon.com Inc. - Segment focus
- SWOT
13.6 Avaya LLC
- Avaya LLC - Overview
- Avaya LLC - Product / Service
- Avaya LLC - Key news
- Avaya LLC - Key offerings
- SWOT
13.7 Cisco Systems Inc.
- Cisco Systems Inc. - Overview
- Cisco Systems Inc. - Business segments
- Cisco Systems Inc. - Key news
- Cisco Systems Inc. - Key offerings
- Cisco Systems Inc. - Segment focus
- SWOT
13.8 Five9 Inc.
- Five9 Inc. - Overview
- Five9 Inc. - Product / Service
- Five9 Inc. - Key news
- Five9 Inc. - Key offerings
- SWOT
13.9 Genesys Telecommunications Laboratories Inc.
- Genesys Telecommunications Laboratories Inc. - Overview
- Genesys Telecommunications Laboratories Inc. - Product / Service
- Genesys Telecommunications Laboratories Inc. - Key offerings
- SWOT
13.10 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key news
- NICE Ltd. - Key offerings
- NICE Ltd. - Segment focus
- SWOT
13.11 Serenova LLC
- Serenova LLC - Overview
- Serenova LLC - Product / Service
- Serenova LLC - Key offerings
- SWOT
13.12 Talkdesk Inc.
- Talkdesk Inc. - Overview
- Talkdesk Inc. - Product / Service
- Talkdesk Inc. - Key offerings
- SWOT
13.13 Vonage Holdings Corp.
- Vonage Holdings Corp. - Overview
- Vonage Holdings Corp. - Product / Service
- Vonage Holdings Corp. - Key offerings
- SWOT

14 Appendix

14.1 Scope of the report
14.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
14.3 Currency conversion rates for US$
- Currency conversion rates for US$
14.4 Research methodology
- Research methodology
14.5 Data procurement
- Information sources
14.6 Data validation
- Data validation
14.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
14.8 Data synthesis
- Data synthesis
14.9 360 degree market analysis
- 360 degree market analysis
14.10 List of abbreviations
- List of abbreviations

クラウドベースのコンタクトセンターの世界市場、2024～2028年

Global Cloud-based Contact Center Market 2024-2028

目次

第1章エグゼクティブサマリー

第2章 Technavio分析

第3章市場情勢

第4章市場規模

第5章市場規模実績

第6章定性分析

第7章ファイブフォース分析

第8章市場セグメンテーション：コンポーネント別

第9章顧客情勢

第10章地域別情勢

第11章促進要因・課題・機会・抑制要因

第12章競合情勢

第13章競合分析

第14章付録

Table of Contents

1 Executive Summary

2 Technavio Analysis

3 Market Landscape

4 Market Sizing

5 Historic Market Size

6 Qualitative Analysis

7 Five Forces Analysis

8 Market Segmentation by Component

9 Customer Landscape

10 Geographic Landscape

11 Drivers, Challenges, and Opportunity/Restraints

12 Competitive Landscape

13 Competitive Analysis

14 Appendix

クラウドベースのコンタクトセンターの世界市場、2024～2028年

Global Cloud-based Contact Center Market 2024-2028

目次

第1章 エグゼクティブサマリー

第2章 Technavio分析

第3章 市場情勢

第4章 市場規模

第5章 市場規模実績

第6章 定性分析

第7章 ファイブフォース分析

第8章 市場セグメンテーション：コンポーネント別

第9章 顧客情勢

第10章 地域別情勢

第11章 促進要因・課題・機会・抑制要因

第12章 競合情勢

第13章 競合分析

第14章 付録

Table of Contents

1 Executive Summary

2 Technavio Analysis

3 Market Landscape

4 Market Sizing

5 Historic Market Size

6 Qualitative Analysis

7 Five Forces Analysis

8 Market Segmentation by Component

9 Customer Landscape

10 Geographic Landscape

11 Drivers, Challenges, and Opportunity/Restraints

12 Competitive Landscape

13 Competitive Analysis

14 Appendix

第1章エグゼクティブサマリー

第3章市場情勢

第4章市場規模

第5章市場規模実績

第6章定性分析

第7章ファイブフォース分析

第8章市場セグメンテーション：コンポーネント別

第9章顧客情勢

第10章地域別情勢

第11章促進要因・課題・機会・抑制要因

第12章競合情勢

第13章競合分析

第14章付録