顧客エンゲージメント・ソリューションの世界市場 2024年～2028年

顧客エンゲージメント・ソリューション市場2024年～2028年

顧客エンゲージメント・ソリューション市場は2023年～2028年に163億820万米ドル、予測期間中のCAGRは13.1％で成長すると予測されます。当レポートでは、顧客エンゲージメント・ソリューション市場の全体的な分析、市場規模・予測、動向、成長促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。eコマースビジネスモデルの採用増加、顧客サービスの重要性の高まり、人工知能（ai）と顧客エンゲージメント・ソリューションの統合などが市場を牽引しています。

本調査では、今後数年間における顧客エンゲージメント・ソリューション市場の成長を促進する主な要因の1つとして、ソーシャルインタラクションに対する需要の高まりを挙げています。また、顧客エンゲージメント・ソリューションにアナリティクスが統合され、スマートフォンやインターネットの利用が増加することで、市場の大きな需要が見込まれます。

目次

第1章 エグゼクティブサマリー

• 市場概要

第2章 市場情勢

• 市場エコシステム
• 市場の特徴
• バリューチェーン分析

第3章 市場規模の評価

• 市場の定義
• 市場セグメント分析
• 市場規模 2023年
• 市場の見通し 2023年～2028年

第4章 市場規模実績

• 顧客エンゲージメント・ソリューションの世界市場 2018年～2022年
• 部品別セグメント分析 2018年～2022年
• 展開別セグメント分析 2018年～2022年
• 地域別セグメント分析 2018年～2022年
• 国別セグメント分析 2018年～2022年

第5章 ファイブフォース分析

• ファイブフォースの要約
• 買い手の交渉力
• 供給企業の交渉力
• 新規参入業者の脅威
• 代替品の脅威
• 競争の脅威
• 市況

第6章 コンポーネント別の市場セグメンテーション

• 市場セグメンテーション
• 比較：コンポーネント別
• ソリューション：市場規模と予測 2023年～2028年
• サービス：市場規模と予測 2023年～2028年
• コンポーネント別の市場機会

第7章 展開別市場セグメンテーション

• 市場セグメンテーション
• 比較：展開別
• クラウド：市場規模と予測 2023年～2028年
• オンプレミス：市場規模と予測 2023年～2028年
• 展開別の市場機会

第8章 顧客情勢

• 顧客情勢の概要

第9章 地域別情勢

• 地域別セグメンテーション
• 地域別比較
• 北米：市場規模と予測 2023年～2028年
• 欧州：市場規模と予測 2023年～2028年
• アジア太平洋：市場規模と予測 2023年～2028年
• 中東・アフリカ：市場規模と予測 2023年～2028年
• 南米：市場規模と予測 2023年～2028年
• 米国：市場規模と予測 2023年～2028年
• 英国：市場規模と予測 2023年～2028年
• 中国：市場規模と予測 2023年～2028年
• 日本：市場規模と予測 2023年～2028年
• フランス：市場規模と予測 2023年～2028年
• 地域情勢別市場機会

第10章 促進要因・課題・機会・抑制要因

• 市場促進要因
• 市場の課題
• 促進要因と課題の影響
• 市場の機会・抑制要因

第11章 競合情勢

• 概要
• 競合情勢
• 混乱の状況
• 業界のリスク

第12章 競合分析

• 企業プロファイル
• 企業の市場ポジショニング
• Avaya LLC
• Calabrio Inc.
• Freshworks Inc.
• Genesys Telecommunications Laboratories Inc.
• International Business Machines Corp.
• Microsoft Corp.
• NICE Ltd.
• Open Text Corp.
• Oracle Corp.
• Pegasystems Inc.
• Pitney Bowes Inc.
• Salesforce Inc.
• SAP SE
• ServiceNow Inc.
• Verint Systems Inc.

第13章 付録

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by Component
• Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Company Market Positioning
• Exhibits10: Parent Market
• Exhibits11: Data Table on - Parent Market
• Exhibits12: Market characteristics analysis
• Exhibits13: Value Chain Analysis
• Exhibits14: Offerings of companies included in the market definition
• Exhibits15: Market segments
• Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits20: Historic Market Size - Data Table on Global Customer Engagement Solutions Market 2018 - 2022 ($ million)
• Exhibits21: Historic Market Size - Component Segment 2018 - 2022 ($ million)
• Exhibits22: Historic Market Size - Deployment Segment 2018 - 2022 ($ million)
• Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ million)
• Exhibits25: Five forces analysis - Comparison between 2023 and 2028
• Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits31: Chart on Market condition - Five forces 2023 and 2028
• Exhibits32: Chart on Component - Market share 2023-2028 (%)
• Exhibits33: Data Table on Component - Market share 2023-2028 (%)
• Exhibits34: Chart on Comparison by Component
• Exhibits35: Data Table on Comparison by Component
• Exhibits36: Chart on Solutions - Market size and forecast 2023-2028 ($ million)
• Exhibits37: Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
• Exhibits38: Chart on Solutions - Year-over-year growth 2023-2028 (%)
• Exhibits39: Data Table on Solutions - Year-over-year growth 2023-2028 (%)
• Exhibits40: Chart on Services - Market size and forecast 2023-2028 ($ million)
• Exhibits41: Data Table on Services - Market size and forecast 2023-2028 ($ million)
• Exhibits42: Chart on Services - Year-over-year growth 2023-2028 (%)
• Exhibits43: Data Table on Services - Year-over-year growth 2023-2028 (%)
• Exhibits44: Market opportunity by Component ($ million)
• Exhibits45: Data Table on Market opportunity by Component ($ million)
• Exhibits46: Chart on Deployment - Market share 2023-2028 (%)
• Exhibits47: Data Table on Deployment - Market share 2023-2028 (%)
• Exhibits48: Chart on Comparison by Deployment
• Exhibits49: Data Table on Comparison by Deployment
• Exhibits50: Chart on Cloud - Market size and forecast 2023-2028 ($ million)
• Exhibits51: Data Table on Cloud - Market size and forecast 2023-2028 ($ million)
• Exhibits52: Chart on Cloud - Year-over-year growth 2023-2028 (%)
• Exhibits53: Data Table on Cloud - Year-over-year growth 2023-2028 (%)
• Exhibits54: Chart on On-premises - Market size and forecast 2023-2028 ($ million)
• Exhibits55: Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
• Exhibits56: Chart on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibits57: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibits58: Market opportunity by Deployment ($ million)
• Exhibits59: Data Table on Market opportunity by Deployment ($ million)
• Exhibits60: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits61: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits62: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits63: Chart on Geographic comparison
• Exhibits64: Data Table on Geographic comparison
• Exhibits65: Chart on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits66: Data Table on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits67: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits68: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits69: Chart on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits70: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits71: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits72: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits73: Chart on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits74: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits75: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits76: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits77: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits78: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits79: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits80: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits81: Chart on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits82: Data Table on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits83: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits84: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits85: Chart on US - Market size and forecast 2023-2028 ($ million)
• Exhibits86: Data Table on US - Market size and forecast 2023-2028 ($ million)
• Exhibits87: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibits88: Data Table on US - Year-over-year growth 2023-2028 (%)
• Exhibits89: Chart on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits90: Data Table on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits91: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibits92: Data Table on UK - Year-over-year growth 2023-2028 (%)
• Exhibits93: Chart on China - Market size and forecast 2023-2028 ($ million)
• Exhibits94: Data Table on China - Market size and forecast 2023-2028 ($ million)
• Exhibits95: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibits96: Data Table on China - Year-over-year growth 2023-2028 (%)
• Exhibits97: Chart on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibits98: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibits99: Chart on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits100: Data Table on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits101: Chart on France - Market size and forecast 2023-2028 ($ million)
• Exhibits102: Data Table on France - Market size and forecast 2023-2028 ($ million)
• Exhibits103: Chart on France - Year-over-year growth 2023-2028 (%)
• Exhibits104: Data Table on France - Year-over-year growth 2023-2028 (%)
• Exhibits105: Market opportunity By Geographical Landscape ($ million)
• Exhibits106: Data Tables on Market opportunity By Geographical Landscape ($ million)
• Exhibits107: Impact of drivers and challenges in 2023 and 2028
• Exhibits108: Overview on criticality of inputs and factors of differentiation
• Exhibits109: Overview on factors of disruption
• Exhibits110: Impact of key risks on business
• Exhibits111: Companies covered
• Exhibits112: Matrix on companies position and classification
• Exhibits113: Avaya LLC - Overview
• Exhibits114: Avaya LLC - Product / Service
• Exhibits115: Avaya LLC - Key news
• Exhibits116: Avaya LLC - Key offerings
• Exhibits117: Calabrio Inc. - Overview
• Exhibits118: Calabrio Inc. - Product / Service
• Exhibits119: Calabrio Inc. - Key offerings
• Exhibits120: Freshworks Inc. - Overview
• Exhibits121: Freshworks Inc. - Product / Service
• Exhibits122: Freshworks Inc. - Key offerings
• Exhibits123: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibits124: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibits125: Genesys Telecommunications Laboratories Inc. - Key offerings
• Exhibits126: International Business Machines Corp. - Overview
• Exhibits127: International Business Machines Corp. - Business segments
• Exhibits128: International Business Machines Corp. - Key news
• Exhibits129: International Business Machines Corp. - Key offerings
• Exhibits130: International Business Machines Corp. - Segment focus
• Exhibits131: Microsoft Corp. - Overview
• Exhibits132: Microsoft Corp. - Business segments
• Exhibits133: Microsoft Corp. - Key news
• Exhibits134: Microsoft Corp. - Key offerings
• Exhibits135: Microsoft Corp. - Segment focus
• Exhibits136: NICE Ltd. - Overview
• Exhibits137: NICE Ltd. - Business segments
• Exhibits138: NICE Ltd. - Key news
• Exhibits139: NICE Ltd. - Key offerings
• Exhibits140: NICE Ltd. - Segment focus
• Exhibits141: Open Text Corp. - Overview
• Exhibits142: Open Text Corp. - Business segments
• Exhibits143: Open Text Corp. - Key news
• Exhibits144: Open Text Corp. - Key offerings
• Exhibits145: Open Text Corp. - Segment focus
• Exhibits146: Oracle Corp. - Overview
• Exhibits147: Oracle Corp. - Business segments
• Exhibits148: Oracle Corp. - Key news
• Exhibits149: Oracle Corp. - Key offerings
• Exhibits150: Oracle Corp. - Segment focus
• Exhibits151: Pegasystems Inc. - Overview
• Exhibits152: Pegasystems Inc. - Product / Service
• Exhibits153: Pegasystems Inc. - Key offerings
• Exhibits154: Pitney Bowes Inc. - Overview
• Exhibits155: Pitney Bowes Inc. - Business segments
• Exhibits156: Pitney Bowes Inc. - Key news
• Exhibits157: Pitney Bowes Inc. - Key offerings
• Exhibits158: Pitney Bowes Inc. - Segment focus
• Exhibits159: Salesforce Inc. - Overview
• Exhibits160: Salesforce Inc. - Product / Service
• Exhibits161: Salesforce Inc. - Key news
• Exhibits162: Salesforce Inc. - Key offerings
• Exhibits163: SAP SE - Overview
• Exhibits164: SAP SE - Business segments
• Exhibits165: SAP SE - Key news
• Exhibits166: SAP SE - Key offerings
• Exhibits167: SAP SE - Segment focus
• Exhibits168: ServiceNow Inc. - Overview
• Exhibits169: ServiceNow Inc. - Product / Service
• Exhibits170: ServiceNow Inc. - Key news
• Exhibits171: ServiceNow Inc. - Key offerings
• Exhibits172: Verint Systems Inc. - Overview
• Exhibits173: Verint Systems Inc. - Product / Service
• Exhibits174: Verint Systems Inc. - Key offerings
• Exhibits175: Inclusions checklist
• Exhibits176: Exclusions checklist
• Exhibits177: Currency conversion rates for US$
• Exhibits178: Research methodology
• Exhibits179: Information sources
• Exhibits180: Data validation
• Exhibits181: Validation techniques employed for market sizing
• Exhibits182: Data synthesis
• Exhibits183: 360 degree market analysis
• Exhibits184: List of abbreviations

Customer Engagement Solutions Market 2024-2028

The customer engagement solutions market is forecasted to grow by USD 16308.2 mn during 2023-2028, accelerating at a CAGR of 13.1% during the forecast period. The report on the customer engagement solutions market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of e-commerce business models, increasing importance of customer services, and integration of artificial intelligence (ai) with customer engagement solutions.

Technavio's customer engagement solutions market is segmented as below:

By Component

• Solutions
• Services

By Deployment

• Cloud
• On-premises

By Geographical Landscape

• North America
• Europe
• APAC
• Middle East and Africa
• South America

This study identifies the growing demand for social interaction as one of the prime reasons driving the customer engagement solutions market growth during the next few years. Also, integration of analytics into customer engagement solutions and increasing smartphone and internet usage will lead to sizable demand in the market.

The report on the customer engagement solutions market covers the following areas:

• Customer engagement solutions market sizing
• Customer engagement solutions market forecast
• Customer engagement solutions market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer engagement solutions market vendors that include Accenture Plc, Avaya LLC, Calabrio Inc., Crmnext, eGain Corp., Enghouse Systems Ltd., Freshworks Inc., Genesys Telecommunications Laboratories Inc., IFS World Operations AB, International Business Machines Corp., Microsoft Corp., NICE Ltd., Open Text Corp., Oracle Corp., Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., and Verint Systems Inc.. Also, the customer engagement solutions market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Component
  • Executive Summary - Chart on Market Segmentation by Deployment
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 2.2 Market characteristics
  • Market characteristics analysis
• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition
• 3.2 Market segment analysis
  • Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Customer Engagement Solutions Market 2018 - 2022
  • Historic Market Size - Data Table on Global Customer Engagement Solutions Market 2018 - 2022 ($ million)
• 4.2 Component segment analysis 2018 - 2022
  • Historic Market Size - Component Segment 2018 - 2022 ($ million)
• 4.3 Deployment segment analysis 2018 - 2022
  • Historic Market Size - Deployment Segment 2018 - 2022 ($ million)
• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Component

• 6.1 Market segments
  • Chart on Component - Market share 2023-2028 (%)
  • Data Table on Component - Market share 2023-2028 (%)
• 6.2 Comparison by Component
  • Chart on Comparison by Component
  • Data Table on Comparison by Component
• 6.3 Solutions - Market size and forecast 2023-2028
  • Chart on Solutions - Market size and forecast 2023-2028 ($ million)
  • Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
  • Chart on Solutions - Year-over-year growth 2023-2028 (%)
  • Data Table on Solutions - Year-over-year growth 2023-2028 (%)
• 6.4 Services - Market size and forecast 2023-2028
  • Chart on Services - Market size and forecast 2023-2028 ($ million)
  • Data Table on Services - Market size and forecast 2023-2028 ($ million)
  • Chart on Services - Year-over-year growth 2023-2028 (%)
  • Data Table on Services - Year-over-year growth 2023-2028 (%)
• 6.5 Market opportunity by Component
  • Market opportunity by Component ($ million)
  • Data Table on Market opportunity by Component ($ million)

7 Market Segmentation by Deployment

• 7.1 Market segments
  • Chart on Deployment - Market share 2023-2028 (%)
  • Data Table on Deployment - Market share 2023-2028 (%)
• 7.2 Comparison by Deployment
  • Chart on Comparison by Deployment
  • Data Table on Comparison by Deployment
• 7.3 Cloud - Market size and forecast 2023-2028
  • Chart on Cloud - Market size and forecast 2023-2028 ($ million)
  • Data Table on Cloud - Market size and forecast 2023-2028 ($ million)
  • Chart on Cloud - Year-over-year growth 2023-2028 (%)
  • Data Table on Cloud - Year-over-year growth 2023-2028 (%)
• 7.4 On-premises - Market size and forecast 2023-2028
  • Chart on On-premises - Market size and forecast 2023-2028 ($ million)
  • Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
  • Chart on On-premises - Year-over-year growth 2023-2028 (%)
  • Data Table on On-premises - Year-over-year growth 2023-2028 (%)
• 7.5 Market opportunity by Deployment
  • Market opportunity by Deployment ($ million)
  • Data Table on Market opportunity by Deployment ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.5 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.6 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.7 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
  • Chart on US - Market size and forecast 2023-2028 ($ million)
  • Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Chart on US - Year-over-year growth 2023-2028 (%)
  • Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 UK - Market size and forecast 2023-2028
  • Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Chart on UK - Year-over-year growth 2023-2028 (%)
  • Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.10 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ million)
  • Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.11 Japan - Market size and forecast 2023-2028
  • Chart on Japan - Market size and forecast 2023-2028 ($ million)
  • Data Table on Japan - Market size and forecast 2023-2028 ($ million)
  • Chart on Japan - Year-over-year growth 2023-2028 (%)
  • Data Table on Japan - Year-over-year growth 2023-2028 (%)
• 9.12 France - Market size and forecast 2023-2028
  • Chart on France - Market size and forecast 2023-2028 ($ million)
  • Data Table on France - Market size and forecast 2023-2028 ($ million)
  • Chart on France - Year-over-year growth 2023-2028 (%)
  • Data Table on France - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview
• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 11.3 Landscape disruption
  • Overview on factors of disruption
• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered
• 12.2 Market positioning of companies
  • Matrix on companies position and classification
• 12.3 Avaya LLC
  • Avaya LLC - Overview
  • Avaya LLC - Product / Service
  • Avaya LLC - Key news
  • Avaya LLC - Key offerings
• 12.4 Calabrio Inc.
  • Calabrio Inc. - Overview
  • Calabrio Inc. - Product / Service
  • Calabrio Inc. - Key offerings
• 12.5 Freshworks Inc.
  • Freshworks Inc. - Overview
  • Freshworks Inc. - Product / Service
  • Freshworks Inc. - Key offerings
• 12.6 Genesys Telecommunications Laboratories Inc.
  • Genesys Telecommunications Laboratories Inc. - Overview
  • Genesys Telecommunications Laboratories Inc. - Product / Service
  • Genesys Telecommunications Laboratories Inc. - Key offerings
• 12.7 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus
• 12.8 Microsoft Corp.
  • Microsoft Corp. - Overview
  • Microsoft Corp. - Business segments
  • Microsoft Corp. - Key news
  • Microsoft Corp. - Key offerings
  • Microsoft Corp. - Segment focus
• 12.9 NICE Ltd.
  • NICE Ltd. - Overview
  • NICE Ltd. - Business segments
  • NICE Ltd. - Key news
  • NICE Ltd. - Key offerings
  • NICE Ltd. - Segment focus
• 12.10 Open Text Corp.
  • Open Text Corp. - Overview
  • Open Text Corp. - Business segments
  • Open Text Corp. - Key news
  • Open Text Corp. - Key offerings
  • Open Text Corp. - Segment focus
• 12.11 Oracle Corp.
  • Oracle Corp. - Overview
  • Oracle Corp. - Business segments
  • Oracle Corp. - Key news
  • Oracle Corp. - Key offerings
  • Oracle Corp. - Segment focus
• 12.12 Pegasystems Inc.
  • Pegasystems Inc. - Overview
  • Pegasystems Inc. - Product / Service
  • Pegasystems Inc. - Key offerings
• 12.13 Pitney Bowes Inc.
  • Pitney Bowes Inc. - Overview
  • Pitney Bowes Inc. - Business segments
  • Pitney Bowes Inc. - Key news
  • Pitney Bowes Inc. - Key offerings
  • Pitney Bowes Inc. - Segment focus
• 12.14 Salesforce Inc.
  • Salesforce Inc. - Overview
  • Salesforce Inc. - Product / Service
  • Salesforce Inc. - Key news
  • Salesforce Inc. - Key offerings
• 12.15 SAP SE
  • SAP SE - Overview
  • SAP SE - Business segments
  • SAP SE - Key news
  • SAP SE - Key offerings
  • SAP SE - Segment focus
• 12.16 ServiceNow Inc.
  • ServiceNow Inc. - Overview
  • ServiceNow Inc. - Product / Service
  • ServiceNow Inc. - Key news
  • ServiceNow Inc. - Key offerings
• 12.17 Verint Systems Inc.
  • Verint Systems Inc. - Overview
  • Verint Systems Inc. - Product / Service
  • Verint Systems Inc. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 13.4 Research methodology
  • Research methodology
• 13.5 Data procurement
  • Information sources
• 13.6 Data validation
  • Data validation
• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 13.8 Data synthesis
  • Data synthesis
• 13.9 360 degree market analysis
  • 360 degree market analysis
• 13.10 List of abbreviations
  • List of abbreviations